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Use and reporting of experience-based codesign studies in the healthcare setting: a systematic review 医疗环境中基于经验的代码设计研究的使用和报告:系统综述
Pub Date : 2019-09-23 DOI: 10.1136/bmjqs-2019-009570
T. Green, A. Bonner, L. Teleni, Natalie K. Bradford, L. Purtell, C. Douglas, P. Yates, M. MacAndrew, Hai Yen Dao, R. Chan
Background Experience-based codesign (EBCD) is an approach to health service design that engages patients and healthcare staff in partnership to develop and improve health services or pathways of care. The aim of this systematic review was to examine the use (structure, process and outcomes) and reporting of EBCD in health service improvement activities. Methods Electronic databases (MEDLINE, CINAHL, PsycINFO and The Cochrane Library) were searched to identify peer-reviewed articles published from database inception to August 2018. Search terms identified peer-reviewed English language qualitative, quantitative and mixed methods studies that underwent independent screening by two authors. Full texts were independently reviewed by two reviewers and data were independently extracted by one reviewer before being checked by a second reviewer. Adherence to the 10 activities embedded within the eight-stage EBCD framework was calculated for each study. Results We identified 20 studies predominantly from the UK and in acute mental health or cancer services. EBCD fidelity ranged from 40% to 100% with only three studies satisfying 100% fidelity. Conclusion EBCD is used predominantly for quality improvement, but has potential to be used for intervention design projects. There is variation in the use of EBCD, with many studies eliminating or modifying some EBCD stages. Moreover, there is no consistency in reporting. In order to evaluate the effect of modifying EBCD or levels of EBCD fidelity, the outcomes of each EBCD phase (ie, touchpoints and improvement activities) should be reported in a consistent manner. Trial registration number CRD42018105879.
背景基于经验的代码设计(EBCD)是一种医疗服务设计方法,它让患者和医护人员合作开发和改进医疗服务或护理途径。这项系统审查的目的是检查EBCD在卫生服务改进活动中的使用(结构、过程和结果)和报告。方法检索电子数据库(MEDLINE、CINAHL、PsycINFO和The Cochrane Library),以确定从数据库成立到2018年8月发表的同行评审文章。搜索词确定了同行评审的英语定性、定量和混合方法研究,这些研究由两位作者进行了独立筛选。全文由两名评审员独立评审,数据由一名评审员单独提取,然后由第二名评审员检查。每项研究都计算了对八阶段EBCD框架内10项活动的遵守情况。结果我们确定了20项主要来自英国和急性精神健康或癌症服务的研究。EBCD的保真度在40%到100%之间,只有三项研究满足100%的保真度。结论EBCD主要用于质量改进,但有潜力用于干预设计项目。EBCD的使用存在差异,许多研究消除或修改了一些EBCD阶段。此外,报告也不一致。为了评估修改EBCD或EBCD保真度水平的效果,应以一致的方式报告每个EBCD阶段的结果(即接触点和改进活动)。试验注册号CRD42018105879。
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引用次数: 65
Community level socioeconomic status association with surgical outcomes and resource utilisation in a regional cohort: a prospective registry analysis 社区层面的社会经济地位与区域队列中手术结果和资源利用的相关性:一项前瞻性登记分析
Pub Date : 2019-09-20 DOI: 10.1136/bmjqs-2019-009800
J. Mehaffey, R. Hawkins, E. Charles, F. Turrentine, B. Kaplan, S. Fogel, Charles Harris, D. Reines, J. Posadas, G. Ailawadi, J. Hanks, P. Hallowell, R. S. Jones
Background Socioeconomic status affects surgical outcomes, however these factors are not included in clinical quality improvement data and risk models. We performed a prospective registry analysis to determine if the Distressed Communities Index (DCI), a composite socioeconomic ranking by zip code, could predict risk-adjusted surgical outcomes and resource utilisation. Methods All patients undergoing surgery (n=44,451) in a regional quality improvement database (American College of Surgeons-National Surgical Quality Improvement Program ACS-NSQIP) were paired with DCI, ranging from 0–100 (low to high distress) and accounting for unemployment, education level, poverty rate, median income, business growth and housing vacancies. The top quartile of distress was compared to the remainder of the cohort and a mixed effects modeling evaluated ACS-NSQIP risk-adjusted association between DCI and the primary outcomes of surgical complications and resource utilisation. Results A total of 9369 (21.1%) patients came from severely distressed communities (DCI >75), who had higher rates of most medical comorbidities as well as transfer status (8.4% vs 4.8%, p<0.0001) resulting in higher ACS-NSQIP predicted risk of any complication (8.0% vs 7.1%, p<0.0001). Patients from severely distressed communities had increased 30-day mortality (1.8% vs 1.4%, p=0.01), postoperative complications (9.8% vs 8.5%, p<0.0001), hospital readmission (7.7 vs 6.8, p<0.0001) and resource utilisation. DCI was independently associated with postoperative complications (OR 1.07, 95% CI 1.04 to 1.10, p<0.0001) as well as resource utilisation after adjusting for ACS-NSQIP predicted risk Conclusion Increasing Distressed Communities Index is associated with increased postoperative complications and resource utilisation even after ACS-NSQIP risk adjustment. These findings demonstrate a disparity in surgical outcomes based on community level socioeconomic factors, highlighting the continued need for public health innovation and policy initiatives.
背景:社会经济地位影响手术结果,但这些因素不包括在临床质量改善数据和风险模型中。我们进行了一项前瞻性登记分析,以确定贫困社区指数(DCI),一个由邮政编码组成的综合社会经济排名,是否可以预测风险调整后的手术结果和资源利用。方法在区域质量改进数据库(美国外科医师学会-国家外科质量改进计划ACS-NSQIP)中对所有手术患者(n=44,451)进行DCI配对,DCI评分范围为0-100(低至高窘迫),并考虑失业、教育水平、贫困率、收入中位数、业务增长和住房空置率。将困扰的前四分之一患者与队列的其余患者进行比较,并采用混合效应模型评估ACS-NSQIP风险调整后DCI与手术并发症和资源利用的主要结局之间的关联。结果9369例(21.1%)患者来自危重社区(DCI bb0.75),其大部分医疗合并症和转院状况的发生率较高(8.4%比4.8%,p<0.0001),导致ACS-NSQIP预测并发症的风险较高(8.0%比7.1%,p<0.0001)。来自严重贫困社区的患者30天死亡率(1.8% vs 1.4%, p=0.01)、术后并发症(9.8% vs 8.5%, p<0.0001)、再入院率(7.7 vs 6.8, p<0.0001)和资源利用率均有所增加。调整ACS-NSQIP预测风险后,DCI与术后并发症(OR 1.07, 95% CI 1.04 ~ 1.10, p<0.0001)以及资源利用率独立相关。结论:即使在ACS-NSQIP风险调整后,贫困社区指数的增加仍与术后并发症和资源利用率的增加相关。这些发现表明,基于社区层面的社会经济因素,手术结果存在差异,突出了公共卫生创新和政策举措的持续必要性。
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引用次数: 27
Quality and safety in the literature: November 2019 文献中的质量和安全:2019年11月
Pub Date : 2019-09-19 DOI: 10.1136/bmjqs-2019-010327
Ashwin Gupta, J. Meddings, N. Houchens
© Author(s) (or their employer(s)) 2019. No commercial re-use. See rights and permissions. Published by BMJ. Healthcare quality and safety span multiple topics across the spectrum of academic and clinical disciplines. Keeping abreast of the rapidly growing body of work can be challenging. In this series, we provide succinct summaries of selected relevant studies published in the last several months. Some articles will focus on a particular theme, while others will highlight unique publications from high-impact medical journals.
©作者(或其雇主)2019。禁止商业再利用。请参阅权利和权限。英国医学杂志出版。医疗保健质量和安全涉及学术和临床学科的多个主题。跟上快速增长的工作是一项挑战。在这个系列中,我们提供了最近几个月发表的相关研究的简要总结。一些文章将侧重于特定主题,而另一些文章将突出来自高影响力医学期刊的独特出版物。
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引用次数: 0
Identifying and quantifying variation between healthcare organisations and geographical regions: using mixed-effects models 识别和量化医疗保健组织和地理区域之间的差异:使用混合效应模型
Pub Date : 2019-09-18 DOI: 10.1136/bmjqs-2018-009165
G. Abel, M. Elliott
When the degree of variation between healthcare organisations or geographical regions is quantified, there is often a failure to account for the role of chance, which can lead to an overestimation of the true variation. Mixed-effects models account for the role of chance and estimate the true/underlying variation between organisations or regions. In this paper, we explore how a random intercept model can be applied to rate or proportion indicators and how to interpret the estimated variance parameter.
当量化医疗保健组织或地理区域之间的差异程度时,往往没有考虑到机会的作用,这可能会导致对真实差异的高估。混合效应模型考虑了机会的作用,并估计了组织或地区之间的真实/潜在变化。在本文中,我们探讨了如何将随机截距模型应用于比率或比例指标,以及如何解释估计的方差参数。
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引用次数: 19
Sustaining effective quality improvement: building capacity for resilience in the practice facilitator workforce 持续有效的质量改进:在实践促进者队伍中建立弹性能力
Pub Date : 2019-09-16 DOI: 10.1136/bmjqs-2019-009950
Tanya T. Olmos-Ochoa, D. Ganz, Jenny M. Barnard, Lauren S. Penney, Neetu Chawla
Practice transformation efforts in healthcare, like the patient-centred medical home model in primary care, have spurred the development of multiple quality improvement (QI) and implementation strategies to support effective change. Nonetheless, uncertainty about how to implement and sustain change in complex healthcare settings1 2 continues to pose significant challenges. Even when practices are receptive,3 limited QI expertise, constrained resources,4 and associated staff morale and burnout5 can impact success. Although efforts among clinicians to improve primary care by embracing a culture of QI continue,6 healthcare systems are increasingly hiring additional personnel, like practice facilitators, with key performance improvement skills to promote and support change.7 However skilled, practice facilitators cannot implement change alone. Their primary function is to enable transformation by activating the healthcare context, the innovation being implemented and the actors implementing the innovation towards successful implementation of practice improvements.8 9 Compared with other individuals participating in QI efforts (eg, quality managers), facilitators are typically appointed to their role by the organisation’s leadership, have been formally trained in QI, and have project-specific content knowledge and varying levels of facilitation experience (novice to expert).10–12 Facilitators can be internal or external to the organisation and typically support change by engaging teams in activities like task management, process monitoring, relationship building, motivation and accountability checks,13 14 during inperson or distance-based (phone or video) encounters. Successful facilitators tailor the innovation to the local context, effectively integrate into the team responsible for QI, push through resistance from recipients of the innovation and remain flexible.15 Providing this type of facilitation in a dynamic (and sometimes dysfunctional) context can be emotionally and mentally taxing, with facilitators risking the same work-related stress and emotional exhaustion (burnout) as the healthcare staff they support,16 potentially defeating the purpose of facilitation. …
医疗保健领域的实践转型努力,如初级保健中以患者为中心的医疗之家模式,刺激了多种质量改进(QI)和实施策略的发展,以支持有效的变革。尽管如此,如何在复杂的医疗环境中实施和维持变革12的不确定性仍然构成重大挑战。即使实践是可接受的,3有限的QI专业知识、有限的资源、4以及相关的员工士气和倦怠5也会影响成功。尽管临床医生通过接受QI文化来改善初级保健的努力仍在继续,但6医疗保健系统正在越来越多地雇佣额外的人员,如实践辅导员,他们具有促进和支持变革的关键绩效改进技能。7无论多么熟练,实践辅导员都无法单独实施变革。他们的主要职能是通过激活医疗环境、正在实施的创新以及实施创新的参与者来实现转型,以成功实施实践改进。89与参与QI工作的其他个人(如质量经理)相比,促进者通常由组织领导层任命,受过合格中介机构的正式培训,具有项目特定的内容知识和不同程度的促进经验(新手到专家)。10-12促进者可以是组织内部或外部的,通常通过让团队参与任务管理、流程监控、关系建立、动机和问责检查等活动来支持变革,13 14在面对面或基于距离(电话或视频)的遭遇中。成功的促进者根据当地情况调整创新,有效地融入负责QI的团队,克服创新接受者的阻力,保持灵活性,促进者与他们支持的医护人员一样,冒着与工作相关的压力和情绪疲惫(倦怠)的风险,16可能会违背促进的目的…
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引用次数: 10
The ageing surgeon 年迈的外科医生
Pub Date : 2019-09-13 DOI: 10.1136/bmjqs-2019-009739
N. Kurek, A. Darzi
We all grow old. Even surgeons. We slow down, we weaken and our skills diminish. Although individuals differ and chronological age may not be an accurate guide to biological age, we cannot hold back the advancing years.How long should we allow surgeons to keep operating? If public safety is the priority, as it must be, should there be a mandatory retirement age, as there is for pilots in the airline industry? Or is there a fair and equitable way of assessing those nearing the end of their career to ensure their competency is maintained?The ageing surgeon poses daunting challenges. For the individuals concerned, the idea of ageing may trigger fears about loss of status, identity and livelihood. Patients may worry about the quality of their care. For healthcare systems struggling to meet growing demand, this issue raises questions about capacity.Medical regulators in Australia and Canada are implementing additional checks on doctors from the age of 70 years,1 2 but most countries have no mandatory retirement age for surgeons and those where it once existed have moved away from such a prescribed approach.3 Globally, the surgical workforce is ageing, with figures of those above 65 years ranging from as high as 25% in the USA,4 and 19% in Australia and New Zealand,5 to 9% in the UK.6 Cognitive decline is evident in older surgeons, as in ageing adults generally. The 2008 Cognitive Changes and Retirement among Senior Surgeons study found a deterioration in attention, reaction time, memory and sensory changes in vision, visual processing speed and hearing.7 A further study, however, found the decline was slower in surgeons than in age-matched controls.8 Importantly though, the assessment in that study did not encompass all surgical skills.Some studies have shown that older …
我们都变老了。甚至是外科医生。我们放慢了速度,削弱了我们的能力。尽管个体不同,按时间顺序排列的年龄可能不是生物年龄的准确指南,但我们不能阻止年龄的增长。我们应该允许外科医生继续手术多久?如果公共安全是首要任务,那么是否应该像航空业的飞行员一样,强制规定退休年龄?或者,是否有一种公平公正的方式来评估那些即将结束职业生涯的人,以确保他们的能力得到保持?这位上了年纪的外科医生面临着严峻的挑战。对于有关个人来说,老龄化的想法可能会引发对失去地位、身份和生计的担忧。患者可能会担心他们的护理质量。对于难以满足日益增长的需求的医疗系统来说,这个问题引发了对能力的质疑。澳大利亚和加拿大的医疗监管机构正在对70岁以下的医生实施额外的检查,12但大多数国家对外科医生没有强制性的退休年龄,而那些曾经存在退休年龄的国家已经不再采用这种规定的方法。3在全球范围内,外科劳动力正在老龄化,65岁以上的人数在美国高达25%,澳大利亚和新西兰分别为4%和19%,英国为5%至9%。6老年外科医生和老年人一样,认知能力明显下降。2008年高级外科医生的认知变化和退休研究发现,注意力、反应时间、记忆力以及视觉、视觉处理速度和听力方面的感觉变化都有所恶化。7然而,一项进一步的研究发现,外科医生的下降速度慢于年龄匹配的对照组。8但重要的是,该研究中的评估并没有涵盖所有的手术技能。一些研究表明,老年人…
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引用次数: 6
Realising the potential of health information technology to enhance medication safety 发挥卫生资讯科技的潜力,加强用药安全
Pub Date : 2019-09-13 DOI: 10.1136/bmjqs-2019-010018
A. Sheikh
There is now widespread awareness of the very considerable burden of harm and associated costs resulting from medication errors, which, in turn, has stimulated national and international drives to reduce medication-associated harm. In parallel, there is a growing appreciation that health information technology (HIT) has the potential to reduce the risk of medication errors. There is, however, a wide gulf between HIT as a structural intervention and its translation into improvements in care processes , and a wider gulf still between the process of care and improvements in health outcomes .1 What matters to patients, and their loved ones, is of course avoidance of actual harm and it is for this reason that the WHO, in launching its Third Global Safety Challenge, called it ‘Medication Without Harm’.2 Governments across the world are investing substantial sums of money in moving care from paper-based records to electronic health record (EHR) infrastructures. A key driver for this move is the belief that this will result in substantial improvements in patient safety.3 A high frequency of medication errors and preventable adverse drug events have been documented in many studies of patient safety problems, making medication safety an obvious place to start. Yet, the analysis by Holmgren et al reported in this edition demonstrates that current EHRs would fail to prevent over one-third of potentially serious medication errors in a sample of 1527 hospitals in the USA.4 …
现在人们普遍认识到,药物错误造成的伤害和相关费用负担非常沉重,这反过来又刺激了国家和国际上减少药物相关伤害的运动。与此同时,人们越来越认识到,卫生信息技术(HIT)具有降低用药错误风险的潜力。然而,在HIT作为一种结构性干预和它转化为护理过程的改进之间存在着巨大的鸿沟,在护理过程和改善健康结果之间仍然存在着更大的鸿沟。1对病人和他们的亲人来说,重要的当然是避免实际的伤害,正是出于这个原因,世界卫生组织在启动其第三次全球安全挑战时,称之为“无伤害的药物治疗”世界各国政府正在投入大量资金,将医疗保健从纸质记录转移到电子健康记录基础设施。这一举措的一个关键驱动因素是相信这将导致患者安全的实质性改善在许多关于患者安全问题的研究中,记录了高频率的用药错误和可预防的药物不良事件,使用药安全成为一个明显的起点。然而,Holmgren等人在本版中报道的分析表明,在美国1527家医院的样本中,目前的电子病历将无法防止超过三分之一的潜在严重用药错误。
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引用次数: 10
When do trials of diabetes quality improvement strategies lead to sustained change in patient care? 糖尿病质量改善策略的试验何时会导致患者护理的持续变化?
Pub Date : 2019-09-13 DOI: 10.1136/bmjqs-2019-009658
Emily L Kearsley-Ho, Hsin Yun Yang, S. Karunananthan, C. Laur, J. Grimshaw, N. Ivers
Health systems invest in diabetes quality improvement (QI) programmes to reduce the gap between research evidence of optimal care and current care.1 Examples of commonly used QI strategies in diabetes include programmes to measure and report quality of care (ie, audit and feedback initiatives), implementation of clinician and patient education, and reminder systems. A recent systematic review of randomised trials of QI programmes indicates that they can successfully improve quality of diabetes care and patient outcomes.2 Changes in surrogate markers such as blood glucose control, blood pressure or cholesterol levels are used to measure QI intervention effectiveness.2However, investments in QI strategies are only worthwhile if the programmes that effectively improve care are sustained after trial completion.3 Failure to maintain QI programmes contributes to substantial research waste, resulting in suboptimal patient care since the effective interventions are not available.4 5 Furthermore, failure to redirect resources from ineffective programmes creates opportunity cost. To date, no studies have examined the sustainability of rigorously evaluated diabetes QI programmes. The objective of this study is to explore factors associated with sustained implementation of diabetes QI programmes after cessation of their research funding.In 2018, we emailed the authors of 226 trials on diabetes QI programmes and requested them to complete an online survey about their perceived sustainability of their intervention. These trials were published between 2004 and …
卫生系统投资于糖尿病质量改善(QI)计划,以缩小最佳护理的研究证据与当前护理之间的差距。1糖尿病中常用的QI策略示例包括测量和报告护理质量的计划(即审计和反馈计划)、临床医生和患者教育的实施以及提醒系统。最近对QI计划随机试验的系统综述表明,它们可以成功地提高糖尿病护理质量和患者预后。2血糖控制、血压或胆固醇水平等替代指标的变化被用来衡量QI干预的有效性。2然而,只有在试验完成后有效改善护理的计划得以持续的情况下,对QI策略的投资才是值得的。3未能维持QI计划会造成大量研究浪费,导致患者护理不理想,因为没有有效的干预措施。4.5此外,未能将资源从无效的方案中转移出去会造成机会成本。到目前为止,还没有研究对严格评估的糖尿病QI计划的可持续性进行检查。本研究的目的是探索在停止研究资助后持续实施糖尿病QI计划的相关因素。2018年,我们给226项糖尿病QI计划试验的作者发了电子邮件,要求他们完成一项在线调查,了解他们对干预的可持续性。这些试验发表于2004年至…
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引用次数: 5
Nurses matter: more evidence 护士很重要:更多证据
Pub Date : 2019-09-09 DOI: 10.1136/bmjqs-2019-009732
L. Aiken, D. Sloane
Empirical evidence from many published studies indicates that better hospital professional registered nurse (RN) staffing is associated with better patient outcomes, including lower mortality and failure to rescue, shorter lengths of stay, fewer readmissions, fewer complications, higher patient satisfaction and more favourable reports from patients and nurses alike related to quality of care and patient safety.1–10 There are nonetheless lingering questions and concerns about these studies and the evidence they provide. In this issue of BMJ Quality & Safety , Needleman et al 11 allude to some potentially important ones in their introduction to their paper, including making causal inferences from cross-sectional studies, the absence of evidence on whether there is an optimal level of staffing or some level of minimally acceptable staffing below which nurses are unable to deliver high-quality and safe care, the absence of measures of work environment and its impact in many studies and whether the greater or lesser presence of nursing support staff affects patient outcomes independent of, or that acts in conjunction with, the level of RN staffing.With this study by Needleman and colleagues, BMJ Quality & Safety has now published three recent papers on the outcomes of hospital nurse staffing11–13 that are responsive in different ways to some of the lingering questions about the outcomes of nurse staffing and their implications for policies and managerial decisions about investments in nursing personnel to achieve the greatest value. The first paper in the series by RN4CAST researchers12 used unique cross-sectional data to study the outcomes of variation in nurse staffing in 243 hospitals in six European countries. The outcomes included were mortality among patients who had undergone common surgical procedures, patients’ ratings of their hospitals, nurses’ assessments of quality of care and adverse care outcomes, and nurse burnout and job dissatisfaction. …
来自许多已发表研究的经验证据表明,更好的医院专业注册护士(RN)人员配备与更好的患者结果相关,包括更低的死亡率和抢救失败率、更短的住院时间、更少的再次入院、更少的并发症,患者满意度越高,患者和护士的报告越有利,这与护理质量和患者安全有关。1-10尽管如此,对这些研究及其提供的证据仍存在挥之不去的问题和担忧。在本期《英国医学杂志质量与安全》中,Needleman等人11在论文引言中提到了一些潜在的重要因素,包括从横断面研究中进行因果推断,缺乏证据表明是否存在最佳人员配备水平或某种最低可接受的人员配备水平,低于该水平,护士无法提供高质量和安全的护理,在许多研究中,缺乏对工作环境及其影响的衡量标准,以及护理支持人员的或多或少是否会影响患者的结果,这与注册护士的人员配备水平无关,或者与之相关。根据Needleman及其同事的这项研究,BMJ Quality&Safety最近发表了三篇关于医院护士工作成果的论文11-13,这些论文以不同的方式回应了一些挥之不去的问题,即护士工作成果及其对政策和管理决策的影响,即对护理人员的投资以实现最大价值。RN4CAST研究人员12在该系列中的第一篇论文使用了独特的横断面数据,研究了六个欧洲国家243家医院护士配置变化的结果。结果包括接受过普通外科手术的患者的死亡率、患者对医院的评分、护士对护理质量和不良护理结果的评估、护士倦怠和工作不满…
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引用次数: 15
Coproduction: when users define quality 合作生产:当用户定义质量时
Pub Date : 2019-09-05 DOI: 10.1136/bmjqs-2019-009830
G. Elwyn, E. Nelson, A. Hager, A. Price
If the core aim of a healthcare system is to minimise both illness and treatment burden while reducing the costs of care delivery, then we must accept, however reluctantly, that our efforts are largely failing.Life expectancy in highly developed countries is declining for the first time in decades. Long-term conditions and obesity are replacing infectious diseases as the most prominent health problems in developing nations. Meanwhile, average per capita healthcare expenditures are increasing despite efforts to restrain them. For example, in the USA, the average per capita healthcare expenditures are approaching $10 000 a year and consuming over 18% of its gross domestic product. Innovations in biomedicine, information technology and healthcare delivery systems may help address some of the challenges, but instead of containing costs these innovations tend to expand services.There are indications that interest in a concept called coproduction in healthcare is increasing. The core thesis is that by leveraging professional and end user collaboration, patients can be supported to contribute more to the management of their own conditions. This is especially true when dealing with long-term conditions, where supporting the person to learn how best to reduce the burden of both illness and treatment is an undisputed good. The goal is to cocreate value. Ostrom,1 based on her seminal work as an economist, called this coproduction .The cocreation of value already lies at the heart of most service sectors. Shopping, banking and travel all enlist the end user to coproduce value in the delivery of services. Coproduction can be even more powerful where people form alliances to share resources and generate solutions, by using what Christensen et al 2 refer to as ‘facilitated networks’. Facilitated networks offer a powerful strategy that has been adopted by many organisations to increase access, and to improve quality while …
如果医疗保健系统的核心目标是最大限度地减少疾病和治疗负担,同时降低护理成本,那么我们必须接受,无论多么不情愿,我们的努力基本上都失败了。高度发达国家的预期寿命几十年来首次出现下降。长期疾病和肥胖正在取代传染病成为发展中国家最突出的健康问题。与此同时,尽管努力抑制人均医疗支出,但人均医疗支出仍在增加。例如,在美国,人均医疗支出接近10美元 000美元,消费占其国内生产总值的18%以上。生物医学、信息技术和医疗保健提供系统的创新可能有助于解决一些挑战,但这些创新非但没有控制成本,反而倾向于扩大服务。有迹象表明,人们对医疗保健中的共同生产概念越来越感兴趣。核心论点是,通过利用专业和最终用户的协作,可以支持患者为自己的病情管理做出更多贡献。在处理长期疾病时尤其如此,支持患者学习如何最好地减轻疾病和治疗负担是无可争议的好处。目标是共同创造价值。Ostrom,1基于她作为一名经济学家的开创性工作,称之为共同生产。价值的共同创造已经成为大多数服务业的核心。购物、银行和旅行都吸引了最终用户在提供服务时共同创造价值。通过使用Christensen等人2所称的“便利网络”,人们结成联盟共享资源并产生解决方案,共同生产可能会更加强大。便利网络提供了一种强大的策略,许多组织都采用了这种策略来增加访问权限,提高质量,同时…
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引用次数: 85
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Quality & Safety in Health Care
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