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Tourism destination competitiveness: An application model for Serbia 旅游目的地竞争力:塞尔维亚的应用模式
Pub Date : 2024-06-14 DOI: 10.1177/13567667241261396
Vanja Pavluković, Sanja Kovačić, Danijel Pavlović, Uglješa Stankov, Marija Cimbaljević, Aleksa Panić, Tijana Radojević, Tatjana Pivac
Various tourism destination competitiveness indicators and models have been developed and applied by different researchers and regions. Scholars emphasize that there is no single set of competitiveness indicators applicable to all destinations, and a more specific approach for each destination is required. Therefore, this paper aims to present the development of a tourism destination competitiveness model tailor-made for Serbia, adapted to the common specificities of this developing economy, with inputs from Serbian tourism experts and industry representatives. The development of the model required a multi-step process using mix-methodology. This included a literature review, a targeted workshop (applying Delphi method), pilot testing and model validation using structural equation modelling. The final model resulted in four factors: Natural and cultural heritage, Quality of tourist offer and infrastructure, Tourism policy and sustainable development of tourism, and Marketing and experience, with 48 competitiveness indicators in total. The study offers theoretical and practical contributions with generally applicable insights for Serbia and similar developing destinations.
不同的研究者和地区开发并应用了各种旅游目的地竞争力指标和模型。学者们强调,没有一套适用于所有目的地的单一竞争力指标,需要针对每个目的地采取更具体的方法。因此,本文旨在介绍为塞尔维亚量身定制的旅游目的地竞争力模型的开发情况,该模型根据塞尔维亚这一发展中经济体的共同特点进行了调整,并参考了塞尔维亚旅游专家和行业代表的意见。该模型的开发需要采用混合方法的多步骤过程。其中包括文献综述、有针对性的研讨会(采用德尔菲法)、试点测试以及使用结构方程模型对模型进行验证。最终模型产生了四个因素:自然和文化遗产、旅游产品和基础设施质量、旅游政策和旅游业可持续发展以及营销和体验,共 48 个竞争力指标。这项研究为塞尔维亚和类似的发展中目的地提供了普遍适用的见解,在理论和实践方面做出了贡献。
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引用次数: 0
Sustainability-oriented service innovation and customer satisfaction in hospitality: Assessing the impact of value co-creation, ecological knowledge and gender 酒店业以可持续性为导向的服务创新和客户满意度:评估价值共创、生态知识和性别的影响
Pub Date : 2024-06-11 DOI: 10.1177/13567667241261395
Mariia Bordian, I. Gil‐Saura, María Fuentes-Blasco, M. Ruiz-Molina, Gloria Berenguer-Contrí
In response to recent research calls on sustainability, innovation and consumer behaviour, in this article, the following objectives are pursued: (1) to empirically test the relationships between the newly introduced variable, the so-called ‘sustainability-oriented service innovation’ (SOSI), ecological knowledge and value co-creation; (2) to observe whether SOSI, ecological knowledge and value co-creation boost customer satisfaction; and (3) to examine the moderating effect of gender on the proposed relationships. The data were collected through a panel of hotel guests applying quota sampling in Spain in 2020. In total, 405 valid questionnaires were obtained. The partial least squares structural equations modelling was used to analyse the data, test hypotheses and conduct a multigroup analysis. The results allow a contribution to the body of knowledge by observing the advantages of simultaneous implementation of sustainability and innovation in the hotel industry through a novel approach such as SOSI. The finding supports the SOSI effect of SOSI on value co-creation. However, it is shown that the effect of SOSI on satisfaction is significant only if value co-creation acts as a mediator. Ecological knowledge is also a significant antecedent of SOSI and satisfaction; however, it impacts value co-creation indirectly through SOSI. Furthermore, significant moderating effects of gender were found in the relationship between SOSI and value co-creation, highlighting the more robust relationship between variables for women. Finally, regarding practical implications, the results reinforce the importance for hotel managers to develop innovative and sustainable actions and interact with the clients to increase their satisfaction.
为响应近期有关可持续性、创新和消费者行为的研究呼吁,本文将致力于实现以下目标:(1)实证检验新引入的变量,即所谓的 "以可持续性为导向的服务创新"(SOSI)、生态知识和价值共创之间的关系;(2)观察 SOSI、生态知识和价值共创是否会提高顾客满意度;(3)研究性别对上述关系的调节作用。数据是通过 2020 年在西班牙进行的配额抽样调查酒店客人小组收集的。共获得 405 份有效问卷。采用偏最小二乘法结构方程模型分析数据、检验假设并进行多组分析。研究结果表明,通过 SOSI 等新方法在酒店业同时实施可持续发展和创新的优势,为知识体系做出了贡献。研究结果支持 SOSI 对价值共创的影响。然而,研究表明,只有在价值共创作为中介的情况下,SOSI 对满意度的影响才是显著的。生态知识也是 SOSI 和满意度的重要前因,但它通过 SOSI 间接影响价值共创。此外,在 SOSI 与价值共创之间的关系中,还发现了性别的重要调节作用,这凸显了女性变量之间更为稳固的关系。最后,关于实际意义,研究结果加强了酒店管理者开发创新和可持续行动以及与客户互动以提高其满意度的重要性。
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引用次数: 0
Hotel brand signature, brand attitude, subject norm, and perceived behavior control 酒店品牌特征、品牌态度、主体规范和感知行为控制
Pub Date : 2024-06-06 DOI: 10.1177/13567667241253890
C. Pai, Tianqi Chen, Timothy J. Lee, Xiao Dong Wu
This study examines the impact of hotel brand names and brand logos on tourist destination loyalty, with a discussion of the related theoretical principles. Macau was selected as the research site, and the respondents were mainly from mainland China. The items for the questionnaires were obtained from the verified items of the brand name, logo, attitudes, perceived behavioral control, customer loyalty, subjective norm, brand reputation, and customer commitment. The validated data were extracted from 420 questionnaires. The study used structural equation modeling to evaluate the research hypotheses and build the relationship model. The results show that brand name and logo positively influence brand attitude, brand attitude positively affects brand reputation, and brand reputation positively influences customer loyalty and commitment. These findings provide valuable contributions to the theoretical discussion of the choice of hotels and provide insightful messages to brand design companies and hotels for their successful marketing activities.
本研究探讨了酒店品牌名称和品牌标识对旅游目的地忠诚度的影响,并讨论了相关的理论原则。研究地点选在澳门,受访者主要来自中国大陆。问卷项目来自品牌名称、标识、态度、感知行为控制、顾客忠诚度、主观规范、品牌声誉和顾客承诺的验证项目。从 420 份问卷中提取了经过验证的数据。研究采用结构方程模型来评估研究假设并建立关系模型。结果表明,品牌名称和标识正向影响品牌态度,品牌态度正向影响品牌声誉,品牌声誉正向影响顾客忠诚度和承诺。这些研究结果为酒店选择的理论探讨提供了有价值的贡献,并为品牌设计公司和酒店成功开展营销活动提供了具有洞察力的信息。
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引用次数: 0
Unveiling impulse buying patterns in travel live-streaming through the lens of social cognitive theory 从社会认知理论的角度揭示旅游直播中的冲动购买模式
Pub Date : 2024-06-05 DOI: 10.1177/13567667241258280
X. Lim, Xi Luo, J. Cheah, Kim-Lim Tan, C. M. Hall
Grounded in the social cognitive theory, the main aim of this study is to explore the impact of telepresence, social presence, and emotional engagement on impulsive buying tendencies within the realm of travel live-streaming (TLS). To examine further, the moderating effect of guidance shopping was included. An online questionnaire was distributed to 332 live-streaming viewers from China, and the collected data were analyzed using partial least squares structural equation modeling (PLS-SEM). The findings indicate that telepresence and social presence exert significant influences on emotional engagement and impulsive buying tendencies. Notably, the study identifies the mediating effect of emotional engagement and the moderating effect of guidance shopping. In practice, this research highlights the importance of streamers leveraging TLS platform functionalities to amplify the sense of “presence” and cultivate stronger emotional connections with viewers, thereby stimulating impulse buying. Additionally, streamers are encouraged to guide viewers in their decision-making process, addressing concerns to elevate engagement levels.
本研究以社会认知理论为基础,主要目的是在旅游直播(TLS)领域探讨远程呈现、社会存在和情感参与对冲动性购买倾向的影响。为了进一步研究,还加入了引导购物的调节效应。我们向来自中国的 332 名直播观众发放了在线问卷,并使用偏最小二乘法结构方程模型(PLS-SEM)对收集到的数据进行了分析。研究结果表明,远程呈现和社交存在对情感投入和冲动性购买倾向有显著影响。值得注意的是,研究确定了情感投入的中介效应和引导购物的调节效应。在实践中,这项研究强调了流媒体利用 TLS 平台功能放大 "存在感 "和培养与观众更强情感联系的重要性,从而刺激冲动性购买。此外,还鼓励流媒体在观众决策过程中提供指导,解决他们的顾虑,从而提高参与度。
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引用次数: 0
Heritage tourism and allegiance development: A study of the Korean demilitarized zone 遗产旅游与忠诚发展:朝鲜非军事区研究
Pub Date : 2024-04-25 DOI: 10.1177/13567667241249178
Sangyung Lee, Taekbin Kim, Young Hoon Kim
The Korean Demilitarized Zone (DMZ) stands as a compelling destination for heritage tourism due to its rich historical and sociocultural significance. This study employs the psychological continuum model to explore allegiance development across four dimensions—awareness, attraction, attachment, and allegiance—within the context of DMZ tourism. The investigation delves into how DMZ tourists’ sociocultural motivation shapes their destination engagement, subsequently influencing emotional attachment and ultimately impacting revisit intention. Through a survey of DMZ visitors and the application of structural equation modeling, this study explores the dynamics of DMZ tourists’ allegiance. The findings reveal a positive relationship between sociocultural motivation and destination engagement, emotional attachment, and revisit intention. Destination engagement positively affects emotional attachment, albeit indirectly influencing revisit intention. Emotional attachment positively influences revisit intention. Furthermore, this study identifies notable moderating effects of DMZ tourists’ residency. Specifically, sociocultural motivation more strongly influences revisit intention, and destination engagement has a stronger impact on emotional attachment in international tourists compared to domestic tourists.
朝鲜非军事区(DMZ)具有丰富的历史和社会文化意义,是遗产旅游的理想目的地。本研究采用心理连续体模型来探讨非军事区旅游背景下四个维度的效忠发展--认知、吸引、依恋和效忠。研究深入探讨了非军事区游客的社会文化动机如何影响他们的目的地参与,进而影响情感依恋并最终影响重游意向。通过对非军事区游客的调查和结构方程模型的应用,本研究探讨了非军事区游客忠诚度的动态变化。研究结果表明,社会文化动机与目的地参与、情感依恋和重游意向之间存在正相关关系。目的地参与会对情感依恋产生积极影响,尽管会间接影响重游意向。情感依恋会对重游意向产生积极影响。此外,本研究还发现了非军事区游客居住地的显著调节作用。具体来说,社会文化动机对重游意向的影响更大,与国内游客相比,目的地参与对国际游客情感依恋的影响更大。
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引用次数: 0
The asymmetric effect of all-inclusive holiday service quality attributes on tourist satisfaction 全包式度假服务质量属性对游客满意度的非对称效应
Pub Date : 2024-02-11 DOI: 10.1177/13567667241229447
H. T. Bui, Peter Robinson
All-inclusive holidays have regained popularity among budget-conscious holidaymakers amidst inflation and living cost crisis. Following the pandemic, tourists are now staying at the hotel more and venture out less, which further makes all-inclusive holidays more popular than ever. With the increasing popularity of all-inclusive holidays, knowledge expansion of this tourism segment is necessary. This study extends the under-developed all-inclusive holiday literature by exploring service quality attributes of all-inclusive holidays and evaluating their asymmetric effect on tourist satisfaction. Suggestions on prioritizing service quality attributes for improvement are expected to support industry practitioners in managing service quality and satisfaction strategically.
在通货膨胀和生活成本危机的背景下,全包式假期重新受到注重预算的度假者的青睐。大流行病之后,游客们现在更多地住在酒店里,外出旅游的次数减少了,这使得全包式假期比以往任何时候都更受欢迎。随着全包式假期越来越受欢迎,有必要扩大对这一旅游细分市场的了解。本研究通过探讨一价全包式假期的服务质量属性并评估其对游客满意度的非对称影响,扩展了尚未充分开发的一价全包式假期文献。关于优先改进服务质量属性的建议有望为行业从业者战略性地管理服务质量和满意度提供支持。
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引用次数: 0
The asymmetric effect of all-inclusive holiday service quality attributes on tourist satisfaction 全包式度假服务质量属性对游客满意度的非对称效应
Pub Date : 2024-02-11 DOI: 10.1177/13567667241229447
H. T. Bui, Peter Robinson
All-inclusive holidays have regained popularity among budget-conscious holidaymakers amidst inflation and living cost crisis. Following the pandemic, tourists are now staying at the hotel more and venture out less, which further makes all-inclusive holidays more popular than ever. With the increasing popularity of all-inclusive holidays, knowledge expansion of this tourism segment is necessary. This study extends the under-developed all-inclusive holiday literature by exploring service quality attributes of all-inclusive holidays and evaluating their asymmetric effect on tourist satisfaction. Suggestions on prioritizing service quality attributes for improvement are expected to support industry practitioners in managing service quality and satisfaction strategically.
在通货膨胀和生活成本危机的背景下,全包式假期重新受到注重预算的度假者的青睐。大流行病之后,游客们现在更多地住在酒店里,外出旅游的次数减少了,这使得全包式假期比以往任何时候都更受欢迎。随着全包式假期越来越受欢迎,有必要扩大对这一旅游细分市场的了解。本研究通过探讨一价全包式假期的服务质量属性并评估其对游客满意度的非对称影响,扩展了尚未充分开发的一价全包式假期文献。关于优先改进服务质量属性的建议有望为行业从业者战略性地管理服务质量和满意度提供支持。
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引用次数: 0
Effect of international food tourists’ food experiences on place attachment and behavioral intentions: The moderating role of food variety seeking tendency 国际美食游客的美食体验对地方依恋和行为意向的影响:寻求食物多样性倾向的调节作用
Pub Date : 2024-02-07 DOI: 10.1177/13567667241230345
Emre Akoğul, G. N. Selçuk
This study aims to develop a framework for determining the underpinning factors behind international food tourists’ intentions for food-based visit behavior. Specifically, by engaging food tourists in a systematic study, this study investigates the direct and indirect predictive effects of food tourist local food experiences (LFEs), perceptions of experiential value (EV), and satisfaction with food experiences on place attachment (PA) and behavioral intentions (BIs). Data were collected using a questionnaire from 451 food tourists who participated in a food tour for a day or longer in Istanbul. Structural equation modeling was used to test the proposed model. The findings demonstrate that LFE significantly influences EV, PA and satisfaction (SAS). Second, EV, PA and SAS were found to be significant predictors of BI. Third, food variety seeking (VARSEEK) was found to have a moderating effect between LFE and PA while weakening tourist PA. The study provides new insights into tourist dining experiences and offers a number of recommendations for destination managers and stakeholders to enrich tourist experiences.
本研究旨在建立一个框架,以确定国际美食游客基于美食的访问行为意向背后的支撑因素。具体而言,通过让美食游客参与系统研究,本研究调查了美食游客的当地美食体验(LFEs)、体验价值感(EV)和美食体验满意度对地方依恋(PA)和行为意向(BIs)的直接和间接预测作用。通过问卷调查收集了 451 名美食游客的数据,这些游客在伊斯坦布尔参加了一天或更长时间的美食之旅。采用结构方程模型对提出的模型进行了检验。结果表明,LFE 对 EV、PA 和满意度(SAS)有明显影响。其次,EV、PA 和 SAS 是 BI 的重要预测因素。第三,发现食物多样性寻求(VARSEEK)在 LFE 和 PA 之间具有调节作用,同时削弱了游客 PA。这项研究为游客的餐饮体验提供了新的见解,并为目的地管理者和利益相关者丰富游客体验提供了一些建议。
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引用次数: 0
Effect of international food tourists’ food experiences on place attachment and behavioral intentions: The moderating role of food variety seeking tendency 国际美食游客的美食体验对地方依恋和行为意向的影响:寻求食物多样性倾向的调节作用
Pub Date : 2024-02-07 DOI: 10.1177/13567667241230345
Emre Akoğul, G. N. Selçuk
This study aims to develop a framework for determining the underpinning factors behind international food tourists’ intentions for food-based visit behavior. Specifically, by engaging food tourists in a systematic study, this study investigates the direct and indirect predictive effects of food tourist local food experiences (LFEs), perceptions of experiential value (EV), and satisfaction with food experiences on place attachment (PA) and behavioral intentions (BIs). Data were collected using a questionnaire from 451 food tourists who participated in a food tour for a day or longer in Istanbul. Structural equation modeling was used to test the proposed model. The findings demonstrate that LFE significantly influences EV, PA and satisfaction (SAS). Second, EV, PA and SAS were found to be significant predictors of BI. Third, food variety seeking (VARSEEK) was found to have a moderating effect between LFE and PA while weakening tourist PA. The study provides new insights into tourist dining experiences and offers a number of recommendations for destination managers and stakeholders to enrich tourist experiences.
本研究旨在建立一个框架,以确定国际美食游客基于美食的访问行为意向背后的支撑因素。具体而言,通过让美食游客参与系统研究,本研究调查了美食游客的当地美食体验(LFEs)、体验价值感(EV)和美食体验满意度对地方依恋(PA)和行为意向(BIs)的直接和间接预测作用。通过问卷调查收集了 451 名美食游客的数据,这些游客在伊斯坦布尔参加了一天或更长时间的美食之旅。采用结构方程模型对提出的模型进行了检验。结果表明,LFE 对 EV、PA 和满意度(SAS)有明显影响。其次,EV、PA 和 SAS 是 BI 的重要预测因素。第三,发现食物多样性寻求(VARSEEK)在 LFE 和 PA 之间具有调节作用,同时削弱了游客 PA。这项研究为游客的餐饮体验提供了新的见解,并为目的地管理者和利益相关者丰富游客体验提供了一些建议。
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引用次数: 0
Opinion leaders on sporting events for country branding 体育赛事促进国家品牌建设的意见领袖
Pub Date : 2024-01-22 DOI: 10.1177/13567667241227640
Natalia Vila-López, I. Küster-Boluda
Three main objectives guide this work: (i) to investigate to what extent the most relevant opinion leaders on three different sports events can contribute (positively or negatively) to brand a place (Spain) through their comments on four social media; (ii) to analyze to what extent visual reactions (emojis) of social media users are informative, positive or negative, helping or damaging country-brand and (iii) to analyze to what extent the most shared post on each sport event is informative, positive or negative, helping or damaging country-brand. To monitor the three chosen sporting events (mega, medium and local) on four social networks (Facebook, Instagram, Twitter and YouTube), the tool Atribus was chosen. Our sample was composed of 1,642,319 posts. Our results recommend using any sporting event for country branding, mainly local sporting events.
这项工作有三个主要目标:(i) 调查三个不同体育赛事中最相关的意见领袖通过他们在四个社交媒体上的评论能在多大程度上(积极或消极地)为一个地方(西班牙)的品牌做出贡献;(ii) 分析社交媒体用户的视觉反应(表情符号)能在多大程度上提供信息、起到积极或消极作用、帮助或破坏国家品牌;(iii) 分析每个体育赛事中分享最多的帖子能在多大程度上提供信息、起到积极或消极作用、帮助或破坏国家品牌。为了监测四个社交网络(Facebook、Instagram、Twitter 和 YouTube)上的三个选定体育赛事(大型、中型和地方),我们选择了 Atribus 工具。我们的样本包括 1,642,319 个帖子。结果表明,我们建议利用任何体育赛事,主要是地方体育赛事,进行国家品牌推广。
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引用次数: 0
期刊
Journal of Vacation Marketing
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