Pub Date : 2024-04-03DOI: 10.1108/pap-02-2023-0027
Inzamam Ul Haq, Chunhui Huo
PurposeThe objective of this paper is to examine the profound repercussions of workplace bullying (WB), emotional exhaustion (EE), and psychological distress (PD) on poor job performance (PJP) within the intricacies of Thailand’s healthcare sector. It also seeks to elucidate the moderating influence of COVID-19 burnout (CBO) on these variables.Design/methodology/approachThis paper utilized a quantitative research approach. A total of 230 responses were collected from healthcare workers using convenience sampling during a significant surge of the coronavirus in March 2022. To assess the reliability and correlations between constructs, a dual-stage structural equation modeling (SEM) technique was applied.FindingsDuring the global health crisis caused by COVID-19, WB and PD were found to positively predict PJP, except for EE. The presence of WB elevated EE and PD among Thai hospital staff. PD and EE partially mediated the relationship between WB and PJP. The positive moderating role of CBO among hospital employees significantly buffered the relationship between WB and EE.Originality/valueThe originality of this study lies in the examination of the poor mental health of Thai healthcare workers during the COVID-19 pandemic. Healthcare reforms are required to protect the mental health of Thai healthcare staff to prevent poor job performance following unprecedented circumstances.
目的本文旨在研究在泰国错综复杂的医疗保健行业中，职场欺凌（WB）、情绪衰竭（EE）和心理困扰（PD）对工作绩效低下（PJP）的深刻影响。本文还试图阐明 COVID-19 职业倦怠（CBO）对这些变量的调节作用。在 2022 年 3 月冠状病毒肆虐期间，采用便利抽样法从医护人员中收集了 230 份问卷。研究结果在 COVID-19 引发的全球健康危机期间，除 EE 外，WB 和 PD 均可正向预测 PJP。WB 的存在提高了泰国医院员工的 EE 和 PD。PD和EE在一定程度上调节了WB与PJP之间的关系。医院员工中 CBO 的积极调节作用极大地缓冲了 WB 和 EE 之间的关系。原创性/价值本研究的原创性在于对 COVID-19 大流行期间泰国医护人员的不良心理健康状况进行了调查。需要进行医疗改革来保护泰国医护人员的心理健康，以防止他们在前所未有的情况下工作表现不佳。
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