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Teknik Pengendalian Mutu Dengan Menggunakan Metode Diagram Pareto Dalam mencapai Customer Satisfaction 利用帕累托图表法实现客户满意的质量控制技术
Pub Date : 2024-02-01 DOI: 10.54423/jtk.v4i2.58
Rachmasari Pramita Wardhani, Lukman, Selvia Sarungu, Siti Norhidayah
Graphic analysis tools and methods are very useful tools that can help quality managers shed light on developing problems and one that has an important role in control engineering methods is the Pareto Diagram, a simple chart that can provide actionable insight into how prioritize quality management resources that are maintained or improved. In the world of service-based work, this Pareto diagram is used to determine the level of importance that must be prioritized for improvements. The object of writing this scientific work is to examine how customer service from a company operating in the service sector achieves customer satisfaction. It is not easy for companies in the service sector to achieve customer satisfaction. There are various complaints that must be accommodated and considered in order to provide solutions so that the maximum level of customer trust is achieved.   Keywords: Pareto, Quality, Satisfaction, Service, Control
图形分析工具和方法是非常有用的工具,可以帮助质量管理人员揭示发展中的问题,其中在控制工程方法中具有重要作用的是帕累托图,这是一种简单的图表,可以为如何确定质量管理资源的维护或改进的优先次序提供可操作的见解。在以服务为基础的工作领域,这种帕累托图用于确定必须优先改进的重要程度。撰写本科学著作的目的是研究服务业公司的客户服务如何实现客户满意度。对于服务行业的公司来说,实现客户满意度并非易事。必须考虑到各种投诉,以便提供解决方案,从而最大程度地赢得客户的信任。 关键词帕累托 质量 满意度 服务 控制
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引用次数: 0
Teknik Pengendalian Mutu Dengan Menggunakan Metode Diagram Pareto Dalam mencapai Customer Satisfaction 利用帕累托图表法实现客户满意的质量控制技术
Pub Date : 2024-02-01 DOI: 10.54423/jtk.v4i2.58
Rachmasari Pramita Wardhani, Lukman, Selvia Sarungu, Siti Norhidayah
Graphic analysis tools and methods are very useful tools that can help quality managers shed light on developing problems and one that has an important role in control engineering methods is the Pareto Diagram, a simple chart that can provide actionable insight into how prioritize quality management resources that are maintained or improved. In the world of service-based work, this Pareto diagram is used to determine the level of importance that must be prioritized for improvements. The object of writing this scientific work is to examine how customer service from a company operating in the service sector achieves customer satisfaction. It is not easy for companies in the service sector to achieve customer satisfaction. There are various complaints that must be accommodated and considered in order to provide solutions so that the maximum level of customer trust is achieved.   Keywords: Pareto, Quality, Satisfaction, Service, Control
图形分析工具和方法是非常有用的工具,可以帮助质量管理人员揭示发展中的问题,其中在控制工程方法中具有重要作用的是帕累托图,这是一种简单的图表,可以为如何确定质量管理资源的维护或改进的优先次序提供可操作的见解。在以服务为基础的工作领域,这种帕累托图用于确定必须优先改进的重要程度。撰写本科学著作的目的是研究服务业公司的客户服务如何实现客户满意度。对于服务行业的公司来说,实现客户满意度并非易事。必须考虑到各种投诉,以便提供解决方案,从而最大程度地赢得客户的信任。 关键词帕累托 质量 满意度 服务 控制
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引用次数: 0
Analisa % FFA, PH dan Massa Jenis pada Campuran Minyak Jelantah dan Minyak Kelapa 废食用油和混合椰子油的脂肪酸含量、PH 值和密度分析
Pub Date : 2024-01-31 DOI: 10.54423/jtk.v4i2.55
Ariyani Debora, Megawati Eka, Yuniarti
The increase in population and increasing human needs along with the times has resulted in an increasing need for non-renewable energy. To reduce dependence on petroleum fuels, one way is to produce biodiesel fuel whose raw materials are obtained from plants. Biodiesel is a fuel that contains ester compounds from plants and animal fats and can be used as an alternative fuel with great potential as a substitute for diesel. This form of methyl ester or ethyl ester compound is environmentally friendly, non-toxic and economical. Coconut (Cocos nucifera) is a type of plant that has one glycerin unit and a number of fatty acids in every coconut oil molecule. Coconut oil has the potential to produce Coco methyl ester which can be used as a raw material for biodiesel. Used cooking oil is used oil from household (domestic) fryers whose remaining frying results or waste is immediately thrown into the environment. According to research from Kumar, the use of coconut oil as a raw material for making biodiesel is able to streamline time and the use of chemicals as solvents in the transesterification process. Before carrying out this research, a preliminary test should be carried out, by testing the %FFA, pH and density of the mixture of used cooking oil and coconut oil. This was done as a reference for further research. The %FFA in the mixture of used cooking oil and coconut oil was the highest at a ratio of 75: 25 (MJ: MK) %FFA value: 4.4%. The pH of the mixture between used cooking oil and coconut oil has the same value, namely: 5 and the specific gravity obtained is: 0.8 gram/ml   Keywords: of used cooking oil, coconut oil, % FFA, pH and Specific gravity
随着时代的发展,人口的增加和人类需求的增长导致对不可再生能源的需求日益增长。为了减少对石油燃料的依赖,一种方法是生产原料来自植物的生物柴油燃料。生物柴油是一种含有来自植物和动物脂肪的酯类化合物的燃料,可用作替代燃料,具有替代柴油的巨大潜力。这种形式的甲酯或乙酯化合物环保、无毒且经济。椰子(Cocos nucifera)是一种植物,每个椰子油分子中都有一个甘油单位和一些脂肪酸。椰子油具有生产椰油甲酯的潜力,椰油甲酯可用作生物柴油的原料。使用过的烹饪油是从家用(家庭)油炸锅中使用过的油,其剩余的油炸结果或废物会被立即扔到环境中。根据库马尔的研究,使用椰子油作为制造生物柴油的原料,可以缩短酯交换过程的时间,并减少化学溶剂的使用。在进行这项研究之前,应先进行初步测试,测试废食用油和椰子油混合物的 %FFA、pH 值和密度。这样做是为了给进一步的研究提供参考。用过的烹调油和椰子油混合物中,FFA%最高,比例为 75:25(MJ:MK),FFA%值为 4.4%:4.4%.用过的烹饪油和椰子油混合物的 pH 值相同,为 5,比重为:0.5:关键词:废食用油、椰子油、%FFA、pH 值和比重
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引用次数: 0
Metode Simple Additive Weighting Dalam Pengukuran Prestasi Karyawan 员工成就测量中的简单加权法
Pub Date : 2024-01-31 DOI: 10.54423/jtk.v4i2.59
Fahrullah, Muh. Syahnur, Yepa Bintan, Muhammad Fahrullah, Yepa Syahnur, Bintan
Employees in an organization or company are an important asset in addition to other resources. Having employees who are highly dedicated will certainly greatly affect the continuity and progress of the company, especially in the face of global competition, of course, employees who are ready to face it are needed. PT. Nagabhuana Group Unit 7 Samarinda, which is a growing company, has prepared all of this, one of which is by boosting employee motivation by giving awards to employees with the best performance in the form of bonuses, incentives and certificates of appreciation. To be able to make an objective and more accurate assessment, of course, a decision support system is needed that can help overcome these problems. By using the Simple Additive Weighting Method (SAW) the HRD manager of PT. Nagabhuana can be helped in determining the best employees in his company, the results obtained from the calculation of the Simple Additive Weighting Method are very fast and precise so that it can minimize errors that can certainly harm employees
组织或公司中的员工是除其他资源之外的重要资产。拥有高度敬业的员工肯定会极大地影响公司的持续发展和进步,尤其是在面临全球竞争的情况下,当然需要随时准备面对竞争的员工。PT.Nagabhuana Group Unit 7 Samarinda 公司作为一家不断发展壮大的公司,已经做好了这一切准备,其中之一就是通过以奖金、激励措施和奖状的形式奖励表现最佳的员工,从而提高员工的积极性。当然,要想做出客观、更准确的评估,就需要一个决策支持系统来帮助克服这些问题。通过使用简单加权法(SAW),PT.简单加权法的计算结果非常快速和精确,因此可以最大限度地减少可能对员工造成伤害的误差。
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引用次数: 0
Analisis Kandungan Faty Acid Metil Ester (Fame) Pada Biosolar B30 Dengan Metode Fourier Transform Infrared (Ftir) Studi Kasus Laboratorium PT. X. 用傅里叶变换红外(Ftir)法分析 Biosolar B30 中的脂肪酸甲酯(Fame)含量 PT.
Pub Date : 2024-01-31 DOI: 10.54423/jtk.v4i2.56
Eka Megawati, Apriliya Prastika Anggraini, Resmihadi, Debora Ariyani
The continuous and increasing use of fuel, causing depleting and non-renewable petroleum reserves, has the potential to cause an economic crisis in the future. With the current depletion of petroleum reserves, it can encourage efforts to find alternative fuels. Biodiesel is a type of alternative fuel that is environmentally friendly and can be renewed because it is made from vegetable oil (biodiesel) mixed with diesel oil. This research was conducted to determine the specifications for the content of Fatty Acid Methyl Ester (FAME) in biodiesel B30 using the Fourier Transform Infrared (FTIR) method produced at the Laboratory of PT. X. The results of the analysis of the Fatty Acid Methyl Ester (FAME) content of BioSolar B30 products at PT. X on March 25, 2021, the fame earned 30%, on April 7, 2021 the FAME content obtained 29% met the specifications (On Specifications) stipulated by the Decree of the Director General of Oil and Gas SK No. 146.K/10/DJM/2020. Keywords: B30, FAME, Fourier Transform Infrared (FTIR)
燃料的不断使用和增加导致石油储备日益枯竭和不可再生,有可能在未来引发经济危机。随着目前石油储备的枯竭,可以鼓励人们努力寻找替代燃料。生物柴油是一种环保且可再生的替代燃料,因为它是由植物油(生物柴油)与柴油混合制成的。本研究使用傅立叶变换红外(FTIR)方法确定生物柴油 B30 中脂肪酸甲酯(FAME)含量的规格。2021 年 3 月 25 日,在 PT.X公司于2021年3月25日获得的FAME含量为30%,于2021年4月7日获得的FAME含量为29%,符合石油和天然气SK总监第146.K/10/DJM/2020号法令规定的规格(On Specifications)。关键词B30、FAME、傅立叶变换红外光谱(FTIR)
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引用次数: 0
Pemanfaatan Minyak Goreng Bekas Menjadi Biodiesel Dengan Arang Aktif Kulit Pisang Kepok Sebagai Adsorben yang Diaktivasi Menggunakan NaOH 使用 NaOH 活化的 Kepok 香蕉皮活性炭作为吸附剂,将废食用油转化为生物柴油
Pub Date : 2024-01-31 DOI: 10.54423/jtk.v4i2.63
Irma Andriaanti, Supriyadi
Pengolahan minyak goreng bekas menjadi biodiesel merupakan salah satu alternatif yang perlu dikaji dalam pemanfaatan minyak goreng bekasagar tidak menjadi limbah. Dalam pembuatan biodiesel dari minyak goreng bekas, diperlukan kualitas minyak goreng dengan angka asam kurang dari 1%. Salah satu cara untuk menurukan angka asam adalah dengan proses adsorbsi menggunakan arang aktif. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh adsorbsi minyak jelantah dengan menggunakan kulit pisang kepok pada pembuatan biodiesel dari minyak goreng bekas, dan untuk mengetahui karakteristik biodiesel yaitu angka asam, titik nyala, massa jenis, viskositas dan gliserol bebas dari biodiesel yang dihasilkan dengan bahan dasar minyak goreng bekas yang dibuat dengan proses transesterifikasi dengan proses adsorbsi arang aktif kulit pisang kapok terlebih dahulu. Pemanfaatan minyak goreng bekas sebagai bahan dasar untuk membuat biodiesel berhasil dilakukan. Minyak goreng bekas yang akan dimanfaatkan sebagai bahan dasar biodiesel sebelumnya dilakuka pra – treatment berupa proses adsorbsi menggunakan arang aktif kulit pisang kapok. Semakin lama waktu yang digunakan untuk proses adsorbsi minyak goreng bekas menggunakan arang aktif akan semakin baik hasilnya. Karakteristik biodiesel yang terbaik dari penelitian ini di dapatkan dari proses adsorbsi selama 2 jam dengan titik nyala 162°C, angka asam 2,288 mg KOH/gram, massa jenis 830 kg/m³ dan viskositas 6,76 cSt. Keywords: Biodiesel, adsorbsi, arang aktif, penggunaan minyak goreng
将废食用油加工成生物柴油是在利用废食用油过程中需要研究的一种替代方法,以避免其成为废物。用废食用油制造生物柴油时,要求食用油的酸值小于 1%。降低酸值的方法之一是使用活性炭进行吸附处理。本研究的目的是确定使用木棉花香蕉皮吸附废食用油对利用废食用油制造生物柴油的影响,并确定利用废食用油基础材料通过酯交换工艺制造的生物柴油的特性,即酸值、闪点、密度、粘度和游离甘油,并首先使用木棉花香蕉皮的活性炭吸附工艺。利用废食用油作为基础材料制造生物柴油的工作已经成功完成。将用作生物柴油基础材料的废食用油采用木棉花香蕉皮活性炭吸附工艺进行预处理。使用活性炭吸附废食用油的时间越长,效果越好。在这项研究中,吸附 2 小时的生物柴油特性最佳,闪点为 162 °C,酸值为 2.288 mg KOH/g,密度为 830 kg/m³,粘度为 6.76 cSt。 关键词:生物柴油;吸附;活性炭生物柴油、吸附、活性炭、废食用油
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引用次数: 0
Rancang Bangun Sistem Informasi Kepegawaian Berbasis Web Studi Kasus PT. Indoflora Cipta Mandiri Malang 设计基于网络的人事信息系统 马朗 PT Indoflora Cipta Mandiri 案例研究
Pub Date : 2024-01-31 DOI: 10.54423/jtk.v4i2.61
Leonardo Steven Wijaya, S. Wicaksono
PT. Indoflora Cipta Mandiri adalah perusahaan yang bergerak dalam industri produksi agar-agar dan karagenan. Perusahaan ini menghadapi tantangan dalam mengelola data kepegawaian secara efisien di divisi marketing, yang saat ini masih mengandalkan proses manual. Proses manual ini menyebabkan ketidakefisienan dalam pencatatan data pelamar, data pegawai, absensi, penggajian, dan penilaian kinerja karyawan. Metode yang digunakan dalam penelitian ini adalah metode Waterfall. Pendekatan Waterfall mencakup langkah-langkah analisis kebutuhan, desain sistem dan perangkat lunak, implementasi, dan pengujian sistem. Melalui metode ini, peneliti berhasil merancang dan membangun Sistem Informasi Kepegawaian yang dapat membantu divisi marketing PT. Indoflora Cipta Mandiri dalam mengelola data kepegawaian. Hasil penelitian menunjukkan bahwa implementasi sistem informasi kepegawaian membawa dampak positif bagi perusahaan. Efisiensi dalam manajemen sumber daya manusia meningkat, transparansi data dapat terpantau dengan lebih baik, dan pengambilan keputusan menjadi lebih tepat dan cepat. Dengan demikian, penggunaan teknologi informasi dalam pengelolaan kepegawaian membantu meningkatkan produktivitas.
PT Indoflora Cipta Mandiri 是一家从事琼脂和卡拉胶生产的公司。该公司在营销部门有效管理员工数据方面面临挑战,目前仍依赖人工流程。这种手工流程导致在记录申请人数据、员工数据、考勤、薪资和员工绩效考核方面效率低下。本研究采用的方法是瀑布法。瀑布法包括需求分析、系统和软件设计、实施和系统测试等步骤。通过这种方法,研究人员设计并建立了一个人事信息系统,该系统可以帮助 PT Indoflora Cipta Mandiri 营销部门管理人事数据。结果表明,人事信息系统的实施对公司产生了积极影响。人力资源管理的效率提高了,数据透明度可以得到更好的监控,决策也变得更加精确和快速。因此,在人事管理中使用信息技术有助于提高生产率。
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引用次数: 0
Pengaplikasian Sistem Rumah Pintar pada Rumah Tinggal 智能家居系统在住宅中的应用
Pub Date : 2024-01-31 DOI: 10.54423/jtk.v4i2.60
Erwin Herlian, A. Putri, Wardani Pengaplikasian, Sistem Rumah Pintar, Rumah Tinggal, Adenimas Putri Wardani, Pengaplikasian Sistem, Rumah Pintar
The concept of smart homes has revolutionized the way we interact with our living spaces, offering a myriad of benefits ranging from enhanced convenience to improved energy efficiency and security. This paper provides a overview of smart home technologies, their applications, and their impact on modern living. Firstly, we delve into the underlying principles of smart home systems, which typically integrate Internet of Things (IoT) devices, sensors, actuators, and connectivity solutions to create interconnected ecosystems. Secondly, we focus on the functionalities offered by smart home technologies. Advanced features such automatic lighting and security control. These features optimize user needs and experiences before built. Additionally, we address the challenges and considerations inherent in adopting smart home technologies, such as interoperability issues, privacy concerns, cybersecurity risks, and the digital divide. Effective deployment and integration strategies, along with robust privacy and security measures, are crucial for ensuring the reliability, scalability, and user acceptance of smart home ecosystems. In conclusion, the evolution of smart home technologies continues to redefine the way we inhabit and interact with our living spaces. As these systems become increasingly sophisticated and ubiquitous, they hold the potential to not only enhance our quality of life but also contribute to a more sustainable and connected future.
智能家居的概念彻底改变了我们与生活空间的互动方式,带来了从提高便利性到提高能源效率和安全性等众多好处。本文概述了智能家居技术、其应用及其对现代生活的影响。首先,我们深入探讨了智能家居系统的基本原理,这些系统通常集成了物联网(IoT)设备、传感器、执行器和连接解决方案,以创建互联生态系统。其次,我们重点关注智能家居技术提供的功能。自动照明和安全控制等先进功能。这些功能优化了用户的需求和体验。此外,我们还讨论了采用智能家居技术所固有的挑战和注意事项,如互操作性问题、隐私问题、网络安全风险和数字鸿沟。有效的部署和集成战略,以及强大的隐私和安全措施,对于确保智能家居生态系统的可靠性、可扩展性和用户接受度至关重要。总之,智能家居技术的发展将继续重新定义我们居住和与生活空间互动的方式。随着这些系统变得越来越复杂和普遍,它们不仅有可能提高我们的生活质量,还将为一个更加可持续和互联的未来做出贡献。
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引用次数: 0
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JURNAL TEKNOSAINS KODEPENA
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