The study examined total quality management from the perspective of competitive advantage as a measurable indicator of strength. It looked at how financial institutions are breaking even in a complex business environment like Nigeria. Two research objectives on leadership and continuous improvement were raised with hypotheses aligned from the null perspective. The study was hinged upon knowledge-based theory. Statistical analysis was carried out from the population drawn across banks with a sample frame determined systematically. Findings revealed that there is a significant relationship between style of leadership and continuous improvement in competitive advantage. The conclusion on enhanced and effective leadership with proper continuous improvement strategy adopted.
{"title":"Enhancing competitive advantage through total quality management in the banking industry","authors":"Obaro Kingsley Akeni, Eseoghene John Atumah","doi":"10.58934/jgeb.v5i18.270","DOIUrl":"https://doi.org/10.58934/jgeb.v5i18.270","url":null,"abstract":"The study examined total quality management from the perspective of competitive advantage as a measurable indicator of strength. It looked at how financial institutions are breaking even in a complex business environment like Nigeria. Two research objectives on leadership and continuous improvement were raised with hypotheses aligned from the null perspective. The study was hinged upon knowledge-based theory. Statistical analysis was carried out from the population drawn across banks with a sample frame determined systematically. Findings revealed that there is a significant relationship between style of leadership and continuous improvement in competitive advantage. The conclusion on enhanced and effective leadership with proper continuous improvement strategy adopted.","PeriodicalId":518546,"journal":{"name":"Journal of Global Economics and Business","volume":"50 8","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141844436","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Social media marketing is a powerful tool used across popular social media networks and businesses to achieve their branding and marketing goals. This study explored the role of social media on customer loyalty and brand loyalty. Data was collected from 107 students studying at various universities and high schools in the Iraqi Kurdistan Region. SPSS software was used to analyze the data and find out the effects of social media and electronic word of mouth on customer loyalty and brand loyalty. The study findings indicate that the social media market and electronic word of mouth have a positive significant effect on customer loyalty. For brand loyalty, the findings indicate that customer loyalty and social media marketing have positive significant effects, while electronic word of mouth has no effects on it.
{"title":"Importance of social media marketing and electronic word of mouth on brand and customer loyalty","authors":"Shadyar Ali Saa’ed, Shorosh Ali Saa'ed","doi":"10.58934/jgeb.v5i18.273","DOIUrl":"https://doi.org/10.58934/jgeb.v5i18.273","url":null,"abstract":"Social media marketing is a powerful tool used across popular social media networks and businesses to achieve their branding and marketing goals. This study explored the role of social media on customer loyalty and brand loyalty. Data was collected from 107 students studying at various universities and high schools in the Iraqi Kurdistan Region. SPSS software was used to analyze the data and find out the effects of social media and electronic word of mouth on customer loyalty and brand loyalty. The study findings indicate that the social media market and electronic word of mouth have a positive significant effect on customer loyalty. For brand loyalty, the findings indicate that customer loyalty and social media marketing have positive significant effects, while electronic word of mouth has no effects on it.","PeriodicalId":518546,"journal":{"name":"Journal of Global Economics and Business","volume":"348 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141839072","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The study investigated the effect of trade openness on economic growth in Nigeria. Time series data were collected from the Central Bank of Nigeria Statistical Bulletin from 1990 - 2022. While balance of payment was the proxy for economic growth (the dependent variable); the proxies for the independent variable (trade openness) were import, export and broad money supply to act as control variable. The method of data analysis employed in this study includes descriptive statistics, correlation analysis and unit root test. Ordinary Least Square was used to estimate the model. The findings revealed that import has no significant effect on balance of payment; export has significant effect on balance of payment; while broad money supply has insignificant effect on balance of payment in Nigeria. The study recommends that government should encourage huge investment on infrastructure development in order generate more economic activities; reduce the cost of doing business and increase the factors that drive productivity in Nigeria; and ensure stability in the interest, exchange rate and other monetary policy tools.
{"title":"Effect of trade openness on economic growth in Nigeria","authors":"Seth K. Akutson, O. P. Efionayi, C. C. Agunobi","doi":"10.58934/jgeb.v5i18.269","DOIUrl":"https://doi.org/10.58934/jgeb.v5i18.269","url":null,"abstract":"The study investigated the effect of trade openness on economic growth in Nigeria. Time series data were collected from the Central Bank of Nigeria Statistical Bulletin from 1990 - 2022. While balance of payment was the proxy for economic growth (the dependent variable); the proxies for the independent variable (trade openness) were import, export and broad money supply to act as control variable. The method of data analysis employed in this study includes descriptive statistics, correlation analysis and unit root test. Ordinary Least Square was used to estimate the model. The findings revealed that import has no significant effect on balance of payment; export has significant effect on balance of payment; while broad money supply has insignificant effect on balance of payment in Nigeria. The study recommends that government should encourage huge investment on infrastructure development in order generate more economic activities; reduce the cost of doing business and increase the factors that drive productivity in Nigeria; and ensure stability in the interest, exchange rate and other monetary policy tools.","PeriodicalId":518546,"journal":{"name":"Journal of Global Economics and Business","volume":"32 11","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141701596","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract The study addressed talent management practices in Nigeria through management in the hospitality industry. The objective was to evaluate the influence of talent attraction on organizational commitment. The study was hinged on Talent-based theory. The study was analysed empirically. Findings revealed that talent attraction impacts organizational commitment positively. It was concluded that Talent attraction has a positive effect on organizational commitment. Hence the study recommended that in order to attract talent, firms must be innovative when creating a recruitment strategy and should steer clear of typical hiring practices to the greatest extent possible.
{"title":"Leveraging on organisational commitment through talent management practice in Nigeria's hospitality sector","authors":"Omotejiohwo Jennifer Obire","doi":"10.58934/jgeb.v5i18.271","DOIUrl":"https://doi.org/10.58934/jgeb.v5i18.271","url":null,"abstract":"Abstract \u0000The study addressed talent management practices in Nigeria through management in the hospitality industry. The objective was to evaluate the influence of talent attraction on organizational commitment. The study was hinged on Talent-based theory. The study was analysed empirically. Findings revealed that talent attraction impacts organizational commitment positively. It was concluded that Talent attraction has a positive effect on organizational commitment. Hence the study recommended that in order to attract talent, firms must be innovative when creating a recruitment strategy and should steer clear of typical hiring practices to the greatest extent possible.","PeriodicalId":518546,"journal":{"name":"Journal of Global Economics and Business","volume":"279 8","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141840001","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In the era of the considering development of technology at different aspects and its role in providing managers information and knowledge for decision making, it is important for managers to receive information in a timely manner. Healthcare policies are emphasizing value-based healthcare delivery and time-driven activity-based costing (TDABC) can be used to appraise healthcare interventions in healthcare sector. This study aims to critically several empirical studies conducted in respect of Time Driven Activity Based Costing to shed light on its importance and role as a dynamic assessment tool in accurate costing in healthcare industry. The result of the review showed that application of TDABC in healthcare sector will lead to more accurate costing and provides manager with proper information at appropriate time. Thus, Time-driven activity-based costing can dynamically model changes in our healthcare delivery as a result of process improvement interventions. It is an effective tool to continuously assess the impact of these interventions on the value of appendicitis care.
{"title":"The analysis of time-driven activity-based costing application as a dynamic value assessment and more accurate costing system in healthcare sector","authors":"Rezhin Dhahir Fatah","doi":"10.58934/jgeb.v5i16.229","DOIUrl":"https://doi.org/10.58934/jgeb.v5i16.229","url":null,"abstract":"In the era of the considering development of technology at different aspects and its role in providing managers information and knowledge for decision making, it is important for managers to receive information in a timely manner. Healthcare policies are emphasizing value-based healthcare delivery and time-driven activity-based costing (TDABC) can be used to appraise healthcare interventions in healthcare sector. This study aims to critically several empirical studies conducted in respect of Time Driven Activity Based Costing to shed light on its importance and role as a dynamic assessment tool in accurate costing in healthcare industry. The result of the review showed that application of TDABC in healthcare sector will lead to more accurate costing and provides manager with proper information at appropriate time. Thus, Time-driven activity-based costing can dynamically model changes in our healthcare delivery as a result of process improvement interventions. It is an effective tool to continuously assess the impact of these interventions on the value of appendicitis care.","PeriodicalId":518546,"journal":{"name":"Journal of Global Economics and Business","volume":"45 6","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140533144","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The study examined the effects of brand communication on customer loyalty of selected banking industry in Delta State. The specific objectives are to; determine the effects of information quality on customer loyalty of selected banks in Delta State and evaluate the effect of information source credibility on customer loyalty of selected banks in Delta State. The cross-sectional survey research design was adopted for the study. A sample size of 237 respondents was selected from 5 deposit money banks in Asaba, Delta State. The stratified random sampling technique was used for the study. Structured questionnaire was used as the research instrument for the study. Content, validity was taken into consideration to validate the research instrument. To establish the reliability of the instrument, a test-retest method was used. Descriptive statistics like frequency distributions and inferential statistics like correlation and multiple regressions were used to analyze the data collected for the study. Findings showed that the dimensions of brand communication accounts for 53% change in customer loyalty. The study concluded that brand communication has significant positive effect on customer loyalty of deposit money banks in Delta State Nigeria. Information quality (β =0.300, p=0.000< 0.05) and information source credibility (β =0.334, p=0.000< 0.05), has significant positive effect on customer loyalty of deposit money banks in Delta State Nigeria. The study recommended amongst others that banks should regularly monitor online customer reviews across various platforms. Respond promptly to both positive and negative reviews, addressing customer concerns and expressing appreciation for positive feedback. The study established that clear and relevant information empowers customers to make informed decisions, leading to a greater likelihood of choosing and remaining loyal to a bank.
{"title":"Establishment of customers loyalty through brand communication in the banking industry in Nigeria","authors":"Eluemuno Ephraim Nwabuzo, A. Olannye, O. Odita","doi":"10.58934/jgeb.v5i16.236","DOIUrl":"https://doi.org/10.58934/jgeb.v5i16.236","url":null,"abstract":"The study examined the effects of brand communication on customer loyalty of selected banking industry in Delta State. The specific objectives are to; determine the effects of information quality on customer loyalty of selected banks in Delta State and evaluate the effect of information source credibility on customer loyalty of selected banks in Delta State. The cross-sectional survey research design was adopted for the study. A sample size of 237 respondents was selected from 5 deposit money banks in Asaba, Delta State. The stratified random sampling technique was used for the study. Structured questionnaire was used as the research instrument for the study. Content, validity was taken into consideration to validate the research instrument. To establish the reliability of the instrument, a test-retest method was used. Descriptive statistics like frequency distributions and inferential statistics like correlation and multiple regressions were used to analyze the data collected for the study. Findings showed that the dimensions of brand communication accounts for 53% change in customer loyalty. The study concluded that brand communication has significant positive effect on customer loyalty of deposit money banks in Delta State Nigeria. Information quality (β =0.300, p=0.000< 0.05) and information source credibility (β =0.334, p=0.000< 0.05), has significant positive effect on customer loyalty of deposit money banks in Delta State Nigeria. The study recommended amongst others that banks should regularly monitor online customer reviews across various platforms. Respond promptly to both positive and negative reviews, addressing customer concerns and expressing appreciation for positive feedback. The study established that clear and relevant information empowers customers to make informed decisions, leading to a greater likelihood of choosing and remaining loyal to a bank.","PeriodicalId":518546,"journal":{"name":"Journal of Global Economics and Business","volume":"15 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140532889","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Isioma Jennifer Oranye, A. Kifordu, Damaro Olusoji Arubayi
This study examined the impact of change management on employee performance with evidence from selected universities in Delta State using a cross-sectional survey research design. The research was anchored on the the target population consists of 2820 staff (Academic and Non-Academic) of selected tertiary institutions in Delta State. A sample size of 338 employees was selected using simple random sampling technique. Primary data was collected using questionnaires. Analysis was done using descriptive statistics and presented using graphs and tables. The STATA Software package (Version 13.0) was used to analyze the data collected for this study. The results showed that there is a significant relationship between change leadership, change communication and employees’ performance. The study further revealed that employee involvement has a great impact on employees’ performance. A strong organizational culture creates synergy and momentum that encourages teamwork and enhances employee performance. The study concluded that change leadership, and change communication, influence the performance of employees positively. The study recommended that organizations need to focus on their employees during a change process to improve employees, performance.
本研究采用横截面调查研究设计，以三角州部分大学为证据，探讨了变革管理对员工绩效的影响。 研究的目标人群包括德尔塔州部分高等院校的 2820 名员工（学术和非学术）。采用简单随机抽样技术选取了 338 名员工作为样本。原始数据通过问卷调查收集。分析采用描述性统计方法，并以图表形式呈现。本研究使用 STATA 软件包（13.0 版）分析收集到的数据。 结果显示，变革领导力、变革沟通和员工绩效之间存在显著关系。研究进一步表明，员工参与对员工绩效有很大影响。强大的组织文化能产生协同效应和动力，从而鼓励团队合作并提高员工绩效。研究得出结论，变革领导力和变革沟通对员工绩效有积极影响。研究建议，组织需要在变革过程中关注员工，以提高员工绩效。
{"title":"Evaluating employee performance through change management strategies in state-owned universities in Nigeria","authors":"Isioma Jennifer Oranye, A. Kifordu, Damaro Olusoji Arubayi","doi":"10.58934/jgeb.v5i16.239","DOIUrl":"https://doi.org/10.58934/jgeb.v5i16.239","url":null,"abstract":"This study examined the impact of change management on employee performance with evidence from selected universities in Delta State using a cross-sectional survey research design. The research was anchored on the the target population consists of 2820 staff (Academic and Non-Academic) of selected tertiary institutions in Delta State. A sample size of 338 employees was selected using simple random sampling technique. Primary data was collected using questionnaires. Analysis was done using descriptive statistics and presented using graphs and tables. The STATA Software package (Version 13.0) was used to analyze the data collected for this study. The results showed that there is a significant relationship between change leadership, change communication and employees’ performance. The study further revealed that employee involvement has a great impact on employees’ performance. A strong organizational culture creates synergy and momentum that encourages teamwork and enhances employee performance. The study concluded that change leadership, and change communication, influence the performance of employees positively. The study recommended that organizations need to focus on their employees during a change process to improve employees, performance.","PeriodicalId":518546,"journal":{"name":"Journal of Global Economics and Business","volume":"60 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140533046","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The study examined the effect of entrepreneurship capital on organizational performance of SMEs in South-South, Nigeria. The specific objectives are to: to examine the effect of Social Capital on organisational performance of SME’S in South-South Nigeria; ascertain the effect of loan and grant on organizational Performance of SME’S in South South Nigeria. The descriptive survey research design was used. A sample size of 400 SMEs employees of selected SMEs was used. The study used descriptive statistics, correlation, and multiple regression analyses to analyze the data collected for the study. Finding showed that Social Capital (β =0.250, p=0.000< 0.05) and Loan and Grant (β =0.224, p=0.000< 0.05) have significant positive effect on organizational performance. It was concluded that entrepreneurship capital has a significant positive effect on organizational performance. It was recommended to achieve organizational performance; management of SMEs should continue to leverage on social capital to positively influence the performance. The study established that customer retention and social interaction is influenced by the level of relationship between entrepreneurship capital and organizational performance.
{"title":"Sustaining organisational performance of small and medium enterprises (SMEs) through entrepreneurship","authors":"C. O. Bakwuye, Henry Osazevbauru, A. Kifordu","doi":"10.58934/jgeb.v5i16.234","DOIUrl":"https://doi.org/10.58934/jgeb.v5i16.234","url":null,"abstract":"The study examined the effect of entrepreneurship capital on organizational performance of SMEs in South-South, Nigeria. The specific objectives are to: to examine the effect of Social Capital on organisational performance of SME’S in South-South Nigeria; ascertain the effect of loan and grant on organizational Performance of SME’S in South South Nigeria. The descriptive survey research design was used. A sample size of 400 SMEs employees of selected SMEs was used. The study used descriptive statistics, correlation, and multiple regression analyses to analyze the data collected for the study. Finding showed that Social Capital (β =0.250, p=0.000< 0.05) and Loan and Grant (β =0.224, p=0.000< 0.05) have significant positive effect on organizational performance. It was concluded that entrepreneurship capital has a significant positive effect on organizational performance. It was recommended to achieve organizational performance; management of SMEs should continue to leverage on social capital to positively influence the performance. The study established that customer retention and social interaction is influenced by the level of relationship between entrepreneurship capital and organizational performance.","PeriodicalId":518546,"journal":{"name":"Journal of Global Economics and Business","volume":"12 12","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140532651","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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