Pub Date : 2022-01-01DOI: 10.18687/leird2022.1.1.18
J. Quiroz-Flores, Guianella Chavez-Osorio, Sebastian Guillen-Valdivia
{"title":"Increased service level in environmental consulting SMEs through a collaborative model between Data Analytics and PDCA.","authors":"J. Quiroz-Flores, Guianella Chavez-Osorio, Sebastian Guillen-Valdivia","doi":"10.18687/leird2022.1.1.18","DOIUrl":"https://doi.org/10.18687/leird2022.1.1.18","url":null,"abstract":"","PeriodicalId":65581,"journal":{"name":"创新与创业管理","volume":"4 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81972847","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.18687/leird2022.1.1.29
Carlos Aguilar Tello, Andy Noriega Gonzales, Haniel Solís Muñoz, Marlon Walter Valderrama Puscan, Grant Ilich Llaque Fernández, Flor Alicia Calvanapón Alva
{"title":"Effectiveness Of High Pressure and Ultrasonic Homogenization and Ultrasonic Homogenization in Food Suspensions: A Systematic Review Systematic Review","authors":"Carlos Aguilar Tello, Andy Noriega Gonzales, Haniel Solís Muñoz, Marlon Walter Valderrama Puscan, Grant Ilich Llaque Fernández, Flor Alicia Calvanapón Alva","doi":"10.18687/leird2022.1.1.29","DOIUrl":"https://doi.org/10.18687/leird2022.1.1.29","url":null,"abstract":"","PeriodicalId":65581,"journal":{"name":"创新与创业管理","volume":"86 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85351600","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.18687/leird2022.1.1.50
O. F. Florián Castillo, Dixon Yanpier Diaz León, Santos Yonel Obando Obando, Betty Lizby Suarez Torres, Odar Daniel Florián-Sánchez
– The objective of the research was to demonstrate the influence of the implementation of process management on customer satisfaction of an SME of automotive services. The study was pre-experimental pre-test, post-test. Techniques such as interview, surveys validated by expert judgment (Cronbach's Alpha of 0.81) and observation were applied; the general manager, and 20 corporate clients (convenience sampling). The research was developed in stages, starting by the situational diagnosis supported by the pre-test for the analysis of the organizational problems. Based on this, the model of process management was made, taking into consideration the key processes for its operability (customer service, car repairs, purchase of spare parts, and payment). Subsequently, the process management model was implemented and evaluated through the Post Test, obtaining as a result an increase in customer satisfaction with respect to the waiting time of 25%, customer service 21.43%, vehicle repair 7.14% and local environment 9.09%, also optimized service time by 30.64%. The Wilcoxon statistical test determined that process management has a significant influence (p=0.049 < 0.05) on customer satisfaction in the company. Finally, the economic impact was evaluated, being accepted with the results of a NPV of S/. 20,475.23; IRR of 90% and B/C of s/. 1.96.
{"title":"Process Management for Customer Satisfaction in a SME Services Company","authors":"O. F. Florián Castillo, Dixon Yanpier Diaz León, Santos Yonel Obando Obando, Betty Lizby Suarez Torres, Odar Daniel Florián-Sánchez","doi":"10.18687/leird2022.1.1.50","DOIUrl":"https://doi.org/10.18687/leird2022.1.1.50","url":null,"abstract":"– The objective of the research was to demonstrate the influence of the implementation of process management on customer satisfaction of an SME of automotive services. The study was pre-experimental pre-test, post-test. Techniques such as interview, surveys validated by expert judgment (Cronbach's Alpha of 0.81) and observation were applied; the general manager, and 20 corporate clients (convenience sampling). The research was developed in stages, starting by the situational diagnosis supported by the pre-test for the analysis of the organizational problems. Based on this, the model of process management was made, taking into consideration the key processes for its operability (customer service, car repairs, purchase of spare parts, and payment). Subsequently, the process management model was implemented and evaluated through the Post Test, obtaining as a result an increase in customer satisfaction with respect to the waiting time of 25%, customer service 21.43%, vehicle repair 7.14% and local environment 9.09%, also optimized service time by 30.64%. The Wilcoxon statistical test determined that process management has a significant influence (p=0.049 < 0.05) on customer satisfaction in the company. Finally, the economic impact was evaluated, being accepted with the results of a NPV of S/. 20,475.23; IRR of 90% and B/C of s/. 1.96.","PeriodicalId":65581,"journal":{"name":"创新与创业管理","volume":"6 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91328803","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.18687/leird2022.1.1.140
Anni Yadira Elizabeth Narro Aliaga, Dany Micky Monzon Mendoza, S. E. Soto Abanto, Flor Alicia Calvanapón Alva
{"title":"Digital Financial Culture and Inclusion of Emerging Emerging Entrepreneurs in a Zonal Market - Peru","authors":"Anni Yadira Elizabeth Narro Aliaga, Dany Micky Monzon Mendoza, S. E. Soto Abanto, Flor Alicia Calvanapón Alva","doi":"10.18687/leird2022.1.1.140","DOIUrl":"https://doi.org/10.18687/leird2022.1.1.140","url":null,"abstract":"","PeriodicalId":65581,"journal":{"name":"创新与创业管理","volume":"22 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89334130","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.18687/leird2022.1.1.34
J. Quiroz-Flores, Melissa Andrade-Ramos, Margarita Apaza-Salvador
{"title":"Technological Feasibility of the Installation of a Sweet Potato (Ipomoea Batatas) and Flaxseed (Linum Usitatissimum) Noodle Production Plant in Peru.","authors":"J. Quiroz-Flores, Melissa Andrade-Ramos, Margarita Apaza-Salvador","doi":"10.18687/leird2022.1.1.34","DOIUrl":"https://doi.org/10.18687/leird2022.1.1.34","url":null,"abstract":"","PeriodicalId":65581,"journal":{"name":"创新与创业管理","volume":" 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91413782","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.18687/leird2022.1.1.87
Eithel Yván Medrano Lizarzaburu, Elver Sánchez Díaz, Kevin Joel Siesquen Cespedes, Arianna Nicole Chamaya Peregrino, Anggie Elizabeth Barahona Morante, Guillermo Segundo Miñan Olivos, Christian Abraham Dios Castillo
{"title":"Diagnosis of clay behavior in the district of Chiclayo, department of Lambayeque","authors":"Eithel Yván Medrano Lizarzaburu, Elver Sánchez Díaz, Kevin Joel Siesquen Cespedes, Arianna Nicole Chamaya Peregrino, Anggie Elizabeth Barahona Morante, Guillermo Segundo Miñan Olivos, Christian Abraham Dios Castillo","doi":"10.18687/leird2022.1.1.87","DOIUrl":"https://doi.org/10.18687/leird2022.1.1.87","url":null,"abstract":"","PeriodicalId":65581,"journal":{"name":"创新与创业管理","volume":"148 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77369321","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.18687/leird2022.1.1.22
Mariano José Del Castillo Sagastegui, Jessica Marleny Luján Rojas, Grant Ilich Llaque Fernández, Marlon Walter Valderrama Puscan, Flor Alicia Calvanapón Alva
{"title":"Biofilter design with Caesalpinia mucilage spinosa to reduce the turbidity of water shallow river chicken, Otuzco, Peru. 2021","authors":"Mariano José Del Castillo Sagastegui, Jessica Marleny Luján Rojas, Grant Ilich Llaque Fernández, Marlon Walter Valderrama Puscan, Flor Alicia Calvanapón Alva","doi":"10.18687/leird2022.1.1.22","DOIUrl":"https://doi.org/10.18687/leird2022.1.1.22","url":null,"abstract":"","PeriodicalId":65581,"journal":{"name":"创新与创业管理","volume":"72 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79955568","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.18687/leird2022.1.1.6
Marco Antonio Cotrina-Teatino, Jairo Jhonatan Marquina Araujo, Eduardo Manuel Noriega Vidal, Juan Antonio Vega González, Solio Marino Arango Retamozo, Hans Roger Portilla Rodríguez, Aldo Roger Castillo Chung
{"title":"Copper Monthly Price Forecast with Time Series Models","authors":"Marco Antonio Cotrina-Teatino, Jairo Jhonatan Marquina Araujo, Eduardo Manuel Noriega Vidal, Juan Antonio Vega González, Solio Marino Arango Retamozo, Hans Roger Portilla Rodríguez, Aldo Roger Castillo Chung","doi":"10.18687/leird2022.1.1.6","DOIUrl":"https://doi.org/10.18687/leird2022.1.1.6","url":null,"abstract":"","PeriodicalId":65581,"journal":{"name":"创新与创业管理","volume":"29 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87544261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.18687/leird2022.1.1.49
Eduardo Manuel Noriega Vidal, Marco Antonio Cotrina-Teatino, Hermitanio Ascate Anampa, Mario David Sandoval Carranza, Yiye Jesus Henriquez Sanchez, Juan Carlos Rodríguez Soto, Cristian Joel Alvarado Cerna
{"title":"Mining as a driving force in the economic development of Peru","authors":"Eduardo Manuel Noriega Vidal, Marco Antonio Cotrina-Teatino, Hermitanio Ascate Anampa, Mario David Sandoval Carranza, Yiye Jesus Henriquez Sanchez, Juan Carlos Rodríguez Soto, Cristian Joel Alvarado Cerna","doi":"10.18687/leird2022.1.1.49","DOIUrl":"https://doi.org/10.18687/leird2022.1.1.49","url":null,"abstract":"","PeriodicalId":65581,"journal":{"name":"创新与创业管理","volume":"8 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88886418","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.18687/leird2022.1.1.145
José Noé Cruzado Ymán, Pablo V. Aguilar Chávez, Mabel Ysabel Otiniano León, Flor Alicia Calvanapón Alva
{"title":"Digital marketing strategy to improve the level of sales sales in a commercial company - Peru","authors":"José Noé Cruzado Ymán, Pablo V. Aguilar Chávez, Mabel Ysabel Otiniano León, Flor Alicia Calvanapón Alva","doi":"10.18687/leird2022.1.1.145","DOIUrl":"https://doi.org/10.18687/leird2022.1.1.145","url":null,"abstract":"","PeriodicalId":65581,"journal":{"name":"创新与创业管理","volume":"77 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76598127","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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