Pub Date : 2004-06-01DOI: 10.1007/978-3-031-07912-2
Charlotte A. Weaver, M. Ball, George Kim, J. Kiel
{"title":"Healthcare Information Management Systems: Cases, Strategies, and Solutions","authors":"Charlotte A. Weaver, M. Ball, George Kim, J. Kiel","doi":"10.1007/978-3-031-07912-2","DOIUrl":"https://doi.org/10.1007/978-3-031-07912-2","url":null,"abstract":"","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"172 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2004-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76941948","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Call centers are strategically and tactically important to many industries, including the healthcare industry. Call centers play a key role in acquiring and retaining customers. The ability to deliver high-quality and timely customer service without much expense is the basis for the proliferation and expansion of call centers. Call centers are unique blends of people and technology, where performance indicates combining appropriate technology tools with sound management practices built on key operational data. While the technology is fascinating, the people working in call centers and the skill of the management team ultimately make a difference to their companies.
{"title":"A call center primer.","authors":"W Durr","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>Call centers are strategically and tactically important to many industries, including the healthcare industry. Call centers play a key role in acquiring and retaining customers. The ability to deliver high-quality and timely customer service without much expense is the basis for the proliferation and expansion of call centers. Call centers are unique blends of people and technology, where performance indicates combining appropriate technology tools with sound management practices built on key operational data. While the technology is fascinating, the people working in call centers and the skill of the management team ultimately make a difference to their companies.</p>","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 2","pages":"5-17"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21053288","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How technology can make you a hero with your customers.","authors":"D Herrmann, M Bryant","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 2","pages":"59-69"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21053290","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The maintenance of privacy and confidentially must remain a core principle of the interaction between patients and medical staff. Traditionally, the single paper copy of the medical history has been treated with systematic handling, careful tracking, and respect for the integrity and confidentiality of the contents. The widespread availability of computerized information requires that these principles be maintained in the electronic environment. Security measures should protect sensitive data without hindering medical practice. At Mayo, we have established data security policies and standards for the handling of all electronic information. Dissemination and communication of these standards and guidelines are an ongoing challenge. Technical maneuvers can be employed to protect data integrity, identify users, and monitor compliance. Personnel policies must be updated to reflect the responsibilities and liabilities of the electronic environment. Practice efficiencies and access to clinical data must be balanced by individual responsibility and accountability for privileged patient information.
{"title":"Security and confidentiality in an electronic medical record.","authors":"L A Olson, S G Peters, J B Stewart","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>The maintenance of privacy and confidentially must remain a core principle of the interaction between patients and medical staff. Traditionally, the single paper copy of the medical history has been treated with systematic handling, careful tracking, and respect for the integrity and confidentiality of the contents. The widespread availability of computerized information requires that these principles be maintained in the electronic environment. Security measures should protect sensitive data without hindering medical practice. At Mayo, we have established data security policies and standards for the handling of all electronic information. Dissemination and communication of these standards and guidelines are an ongoing challenge. Technical maneuvers can be employed to protect data integrity, identify users, and monitor compliance. Personnel policies must be updated to reflect the responsibilities and liabilities of the electronic environment. Practice efficiencies and access to clinical data must be balanced by individual responsibility and accountability for privileged patient information.</p>","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 1","pages":"27-37"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21051117","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Initiatives and experiences in developing, implementing, and administering data security and confidentiality policies.","authors":"R Aikins, J Anderson","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 1","pages":"51-7"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21051120","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Security and the Internet: healthcare's concerns and approaches to think, build, and operate solutions today.","authors":"J Quinn, S Jaworski, J Toole","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 1","pages":"81-92"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21051123","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
M A Baxter, P S Blankenship, E Kornacki, C McMahan, B Epstein
{"title":"Managing care through high-quality, customer-focused service: HealthCall.","authors":"M A Baxter, P S Blankenship, E Kornacki, C McMahan, B Epstein","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 2","pages":"41-52"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21053287","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Developing Web-based knowledge management systems for healthcare call centers.","authors":"J R Odden","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 2","pages":"87-95"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21053292","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Secure Internet access to patient medical information.","authors":"B Clark, J Bresee","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 1","pages":"69-79"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21051122","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Information security at the Fifteenth Medical Group.","authors":"R A Yeager, M Kindle","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79624,"journal":{"name":"Healthcare information management : journal of the Healthcare Information and Management Systems Society of the American Hospital Association","volume":"12 1","pages":"39-50"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21051119","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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