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The Journal of volunteer administration最新文献

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AIDS, hospice and volunteers. The Casey House volunteer program. A case study. 艾滋病、临终关怀和志愿者。凯西之家志愿者项目。案例研究。
G Murrant, S Strathdee
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引用次数: 0
Social marketing: get the credit you deserve inside your organization. 社会营销:在组织内部获得你应得的荣誉。
H A Shapiro
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引用次数: 0
Volunteers are working: patients come back to give back. 志愿者在工作:病人回来回馈社会。
M R Herman-Cappoli
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引用次数: 0
Practical volunteer administrator professional development strategies. 实用的志愿管理员专业发展策略。
R F Long
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引用次数: 0
Culture translates global thinking into local action. 文化将全球思维转化为地方行动。
D D Lenaghan
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引用次数: 0
Volunteers chairing events. 志愿者主持活动。
D Hill
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引用次数: 0
Components of a training program for understanding and valuing diversity. 理解和重视多样性的培训项目的组成部分。
D Fisher
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引用次数: 0
The right combination: volunteers as health advocates for homebound elders. 正确的组合:志愿者作为居家老人的健康倡导者。
M Killeen
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引用次数: 0
To ease their stay: the "Welcome a New Resident" volunteer program. 为了缓解他们的逗留:“欢迎新居民”志愿者计划。
F Gitelman

To ease the transition for new residents from the community to the nursing home, the Department of Volunteer Services at The Jewish Home and Hospital for Aged (JHHA) Manhattan Division created a "Welcome a New Resident" Program. An interdisciplinary group of Department Heads and Administration saw the need and, with their considerable advice, the program took shape. Since May 1989 specially-trained volunteers have had eight to ten weekly sessions with residents in their first months following admission. The volunteers answer residents' questions and assist them in finding their way around a very large facility, learning how to accomplish simple tasks for themselves and, most important, to become part of their new community by participating in activities and meeting other residents.

为了方便新居民从社区到养老院的过渡,曼哈顿犹太老人之家和医院(JHHA)的志愿者服务部创建了一个“欢迎新居民”计划。一个由部门主管和行政部门组成的跨学科小组看到了这一需求,并在他们的大量建议下,该计划形成了。自1989年5月以来,经过特殊训练的志愿者在住院病人入院后的头几个月里每周与他们进行8至10次会面。志愿者回答居民的问题,帮助他们在一个非常大的设施中找到路,学习如何自己完成简单的任务,最重要的是,通过参加活动和与其他居民见面,成为他们新社区的一部分。
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引用次数: 0
Volunteers as customers: a service quality perspective. 志愿者作为顾客:服务质量的视角。
S M Keaveney, M Saltzman, N Sullivan

Not-for-profit service firms depend upon volunteer employees for the success of their programs. This article offers a change in perspective--volunteer as customer instead of employee--to stimulate insights and provide recommendations about attracting and retaining volunteers. The volunteer is viewed as a customer, the service purchased is the volunteer experience, paid for in the currency of donated time and energy, and the not-for-profit service firm is seen as being in the business of designing, managing, communicating, and delivering a quality volunteer experience.

非营利性服务公司依靠志愿者员工来实现其项目的成功。这篇文章提供了一个视角的改变——志愿者作为客户而不是员工——来激发人们的洞察力,并提供关于吸引和留住志愿者的建议。志愿者被视为顾客,所购买的服务是志愿者体验,以捐赠的时间和精力作为货币来支付,而非营利性服务公司被视为从事设计、管理、沟通和提供高质量志愿者体验的业务。
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引用次数: 0
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The Journal of volunteer administration
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