Abstract Customer churn, which insurance companies use to describe the non-renewal of existing customers, is a widespread and expensive problem in general insurance, particularly because contracts are usually short-term and are renewed periodically. Traditionally, customer churn analyses have employed models which utilise only a binary outcome (churn or not churn) in one period. However, real business relationships are multi-period, and policyholders may reside and transition between a wider range of states beyond that of the simply churn/not churn throughout this relationship. To better encapsulate the richness of policyholder behaviours through time, we propose multi-state customer churn analysis, which aims to model behaviour over a larger number of states (defined by different combinations of insurance coverage taken) and across multiple periods (thereby making use of readily available longitudinal data). Using multinomial logistic regression (MLR) with a second-order Markov assumption, we demonstrate how multi-state customer churn analysis offers deeper insights into how a policyholder’s transition history is associated with their decision making, whether that be to retain the current set of policies, churn, or add/drop a coverage. Applying this model to commercial insurance data from the Wisconsin Local Government Property Insurance Fund, we illustrate how transition probabilities between states are affected by differing sets of explanatory variables and that a multi-state analysis can potentially offer stronger predictive performance and more accurate calculations of customer lifetime value (say), compared to the traditional customer churn analysis techniques.
{"title":"MULTI-STATE MODELLING OF CUSTOMER CHURN","authors":"Yumo Dong, E. Frees, Fei Huang, Francis K. C. Hui","doi":"10.1017/asb.2022.18","DOIUrl":"https://doi.org/10.1017/asb.2022.18","url":null,"abstract":"Abstract Customer churn, which insurance companies use to describe the non-renewal of existing customers, is a widespread and expensive problem in general insurance, particularly because contracts are usually short-term and are renewed periodically. Traditionally, customer churn analyses have employed models which utilise only a binary outcome (churn or not churn) in one period. However, real business relationships are multi-period, and policyholders may reside and transition between a wider range of states beyond that of the simply churn/not churn throughout this relationship. To better encapsulate the richness of policyholder behaviours through time, we propose multi-state customer churn analysis, which aims to model behaviour over a larger number of states (defined by different combinations of insurance coverage taken) and across multiple periods (thereby making use of readily available longitudinal data). Using multinomial logistic regression (MLR) with a second-order Markov assumption, we demonstrate how multi-state customer churn analysis offers deeper insights into how a policyholder’s transition history is associated with their decision making, whether that be to retain the current set of policies, churn, or add/drop a coverage. Applying this model to commercial insurance data from the Wisconsin Local Government Property Insurance Fund, we illustrate how transition probabilities between states are affected by differing sets of explanatory variables and that a multi-state analysis can potentially offer stronger predictive performance and more accurate calculations of customer lifetime value (say), compared to the traditional customer churn analysis techniques.","PeriodicalId":8617,"journal":{"name":"ASTIN Bulletin","volume":"34 1","pages":"735 - 764"},"PeriodicalIF":1.9,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91394430","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract In this paper, we study the tail risk measures for several commonly used multivariate aggregate loss models where the claim frequencies are dependent but the claim sizes are mutually independent and independent of the claim frequencies. We first develop formulas for the moment (or size biased) transforms of the multivariate aggregate losses, showing their relationship with the moment transforms of the claim frequencies and claim sizes. Then, we apply the formulas to compute some popular risk measures such as the tail conditional expectation and tail variance of the multivariate aggregated losses and to perform capital allocation analysis.
{"title":"EVALUATING THE TAIL RISK OF MULTIVARIATE AGGREGATE LOSSES","authors":"Wenjun Jiang, Jiandong Ren","doi":"10.1017/asb.2022.14","DOIUrl":"https://doi.org/10.1017/asb.2022.14","url":null,"abstract":"Abstract In this paper, we study the tail risk measures for several commonly used multivariate aggregate loss models where the claim frequencies are dependent but the claim sizes are mutually independent and independent of the claim frequencies. We first develop formulas for the moment (or size biased) transforms of the multivariate aggregate losses, showing their relationship with the moment transforms of the claim frequencies and claim sizes. Then, we apply the formulas to compute some popular risk measures such as the tail conditional expectation and tail variance of the multivariate aggregated losses and to perform capital allocation analysis.","PeriodicalId":8617,"journal":{"name":"ASTIN Bulletin","volume":"8 1","pages":"921 - 952"},"PeriodicalIF":1.9,"publicationDate":"2022-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86201510","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Survivor funds are financial arrangements where participants agree to share the proceeds of a collective investment pool in a predescribed way depending on their survival. This offers investors a way to benefit from mortality credits, boosting financial returns. Following Denuit (2019, ASTIN Bulletin, 49, 591–617), participants are assumed to adopt the conditional mean risk sharing rule introduced in Denuit and Dhaene (2012, Insurance: Mathematics and Economics, 51, 265–270) to assess their respective shares in mortality credits. This paper looks at pools of individuals that are heterogeneous in terms of their survival probability and their contributions. Imposing mild conditions, we show that individual risk can be fully diversified if the size of the group tends to infinity. For large groups, we derive simple, hierarchical approximations of the conditional mean risk sharing rule.
{"title":"MORTALITY CREDITS WITHIN LARGE SURVIVOR FUNDS","authors":"M. Denuit, P. Hieber, C. Robert","doi":"10.1017/asb.2022.13","DOIUrl":"https://doi.org/10.1017/asb.2022.13","url":null,"abstract":"Abstract Survivor funds are financial arrangements where participants agree to share the proceeds of a collective investment pool in a predescribed way depending on their survival. This offers investors a way to benefit from mortality credits, boosting financial returns. Following Denuit (2019, ASTIN Bulletin, 49, 591–617), participants are assumed to adopt the conditional mean risk sharing rule introduced in Denuit and Dhaene (2012, Insurance: Mathematics and Economics, 51, 265–270) to assess their respective shares in mortality credits. This paper looks at pools of individuals that are heterogeneous in terms of their survival probability and their contributions. Imposing mild conditions, we show that individual risk can be fully diversified if the size of the group tends to infinity. For large groups, we derive simple, hierarchical approximations of the conditional mean risk sharing rule.","PeriodicalId":8617,"journal":{"name":"ASTIN Bulletin","volume":"572 1","pages":"813 - 834"},"PeriodicalIF":1.9,"publicationDate":"2022-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76776796","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract The choice of a copula model from limited data is a hard but important task. Motivated by the visual patterns that different copula models produce in smoothed density heatmaps, we consider copula model selection as an image recognition problem. We extract image features from heatmaps using the pre-trained AlexNet and present workflows for model selection that combine image features with statistical information. We employ dimension reduction via Principal Component and Linear Discriminant Analyses and use a Support Vector Machine classifier. Simulation studies show that the use of image data improves the accuracy of the copula model selection task, particularly in scenarios where sample sizes and correlations are low. This finding indicates that transfer learning can support statistical procedures of model selection. We demonstrate application of the proposed approach to the joint modelling of weekly returns of the MSCI and RISX indices.
{"title":"SELECTING BIVARIATE COPULA MODELS USING IMAGE RECOGNITION","authors":"A. Tsanakas, Rui Zhu","doi":"10.1017/asb.2022.12","DOIUrl":"https://doi.org/10.1017/asb.2022.12","url":null,"abstract":"Abstract The choice of a copula model from limited data is a hard but important task. Motivated by the visual patterns that different copula models produce in smoothed density heatmaps, we consider copula model selection as an image recognition problem. We extract image features from heatmaps using the pre-trained AlexNet and present workflows for model selection that combine image features with statistical information. We employ dimension reduction via Principal Component and Linear Discriminant Analyses and use a Support Vector Machine classifier. Simulation studies show that the use of image data improves the accuracy of the copula model selection task, particularly in scenarios where sample sizes and correlations are low. This finding indicates that transfer learning can support statistical procedures of model selection. We demonstrate application of the proposed approach to the joint modelling of weekly returns of the MSCI and RISX indices.","PeriodicalId":8617,"journal":{"name":"ASTIN Bulletin","volume":"20 1","pages":"707 - 734"},"PeriodicalIF":1.9,"publicationDate":"2022-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74251056","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Machine learning has recently entered the mortality literature in order to improve the forecasts of stochastic mortality models. This paper proposes to use two pure, tree-based machine learning models: random forests and gradient boosting, based on the differenced log-mortality rates to produce more accurate mortality forecasts. These forecasts are compared with forecasts from traditional, stochastic mortality models and with forecasts from random forests and gradient boosting variants of the stochastic models. The comparisons are based on the Model Confidence Set procedure. The results show that the pure, tree-based models significantly outperform all other models in the majority of cases considered. To address the lack of interpretability issue associated with machine learning models, we demonstrate how to extract information about the relationships uncovered by the tree-based models. For this purpose, we consider variable importance, partial dependence plots, and variable split conditions. Results from the in-sample fit suggest that tree-based models can be very useful tools for detecting patterns within and between variables that are not commonly identifiable with traditional methods.
{"title":"TREE-BASED MACHINE LEARNING METHODS FOR MODELING AND FORECASTING MORTALITY","authors":"D. S. Bjerre","doi":"10.1017/asb.2022.11","DOIUrl":"https://doi.org/10.1017/asb.2022.11","url":null,"abstract":"Abstract Machine learning has recently entered the mortality literature in order to improve the forecasts of stochastic mortality models. This paper proposes to use two pure, tree-based machine learning models: random forests and gradient boosting, based on the differenced log-mortality rates to produce more accurate mortality forecasts. These forecasts are compared with forecasts from traditional, stochastic mortality models and with forecasts from random forests and gradient boosting variants of the stochastic models. The comparisons are based on the Model Confidence Set procedure. The results show that the pure, tree-based models significantly outperform all other models in the majority of cases considered. To address the lack of interpretability issue associated with machine learning models, we demonstrate how to extract information about the relationships uncovered by the tree-based models. For this purpose, we consider variable importance, partial dependence plots, and variable split conditions. Results from the in-sample fit suggest that tree-based models can be very useful tools for detecting patterns within and between variables that are not commonly identifiable with traditional methods.","PeriodicalId":8617,"journal":{"name":"ASTIN Bulletin","volume":"52 1","pages":"765 - 787"},"PeriodicalIF":1.9,"publicationDate":"2022-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84684238","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract This paper investigates risk aggregation and capital allocation problems for an insurance portfolio consisting of several lines of business. The class of multivariate INAR(1) processes is proposed to model different sources of dependence between the number of claims of the portfolio. The total capital required for the whole portfolio is evaluated under the TVaR risk measure, and the contribution of each line of business is derived under the TVaR-based allocation rule. We provide the risk aggregation and capital allocation formulas in the general case of continuous and strictly positive claim sizes and then in the case of mixed Erlang claim sizes. The impact of both time dependence and cross-dependence on the behavior of risk aggregation and capital allocation is numerically illustrated.
{"title":"MULTIVARIATE DISTRIBUTIONS WITH TIME AND CROSS-DEPENDENCE: AGGREGATION AND CAPITAL ALLOCATION","authors":"Xiang Hu, Lianzeng Zhang","doi":"10.1017/asb.2022.8","DOIUrl":"https://doi.org/10.1017/asb.2022.8","url":null,"abstract":"Abstract This paper investigates risk aggregation and capital allocation problems for an insurance portfolio consisting of several lines of business. The class of multivariate INAR(1) processes is proposed to model different sources of dependence between the number of claims of the portfolio. The total capital required for the whole portfolio is evaluated under the TVaR risk measure, and the contribution of each line of business is derived under the TVaR-based allocation rule. We provide the risk aggregation and capital allocation formulas in the general case of continuous and strictly positive claim sizes and then in the case of mixed Erlang claim sizes. The impact of both time dependence and cross-dependence on the behavior of risk aggregation and capital allocation is numerically illustrated.","PeriodicalId":8617,"journal":{"name":"ASTIN Bulletin","volume":"52 1","pages":"669 - 706"},"PeriodicalIF":1.9,"publicationDate":"2022-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88873015","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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