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Generic Approach for Customer Management System 客户管理系统的通用方法
Pub Date : 2019-06-24 DOI: 10.54623/fue.fcij.4.1.3
Esraa A. Afify, M. Kadry
Customer Complaints are considered as valuable and significant information that can be utilized to attain customer satisfaction. Accordingly, a complaint handling system can address customer dissatisfaction and prevent similar problems from reoccurring. The aim of this paper is to investigate the level of relationship between the complaints and complaint behaviors of the customers who benefit from the services offered. In this paper, a generic approach for the Customer Complaint Management System is proposed to have the ability to minimize customers’ dissatisfaction and on the other hand to motivate customers to take part of controlling the quality of the services provided. The "Service" was used to connect different databases from different platforms to retrieve certain data. The system starts by discussing the service implementation with the web-application interface development. Afterwards, the three main Services that were used in the proposed e-complaint web service were explored to get the Citizen and Staff data and how it's working. Then, these services were implemented in the web application each according to the operation that calls the service to retrieve certain data. Moreover, the most important reports extracted from the evaluation result were explored. For implementing the model, a web application was developed to exhibit the ability of the model as well as efficiency in e-Gov since it could be developed thoroughly. It was supposed that to complete the e-complaint system cycle, there is a need for five modules to implement this cycle; first module related to the "Citizen" who wants to fill his/her complaint; second module the "Admin" who manages the system users; third module the "Agent" who will deal with the Citizen complaints; fourth module the "Staff" who will analyze the causes and actions of each complaint; and fifth module the "Supervisor" who views the overviews reports and takes decisions for improvements. For evaluation purposes, a random generator has been created, which was able to generate random complaint scenarios that serve as input to the proposed model for creating Citizen Complaints. By applying these several test scenarios to the proposed model, it proved that it’s applicable to be applied to real data if it is available and would provide the same performance. The experimental results clearly indicate that using the Service-Oriented Architecture (SOA) is suitable to aid in creating e-complaint systems. The system was implemented using random generator by entering samples of data for 3 years. Also, the system has been tested with 12,015 complaint cases; 11,162 cases are solved and 848 cases still unsolved. The number of governors covered by the system is 29 areas. According to the results, the system counted the cases of gender as 5640 cases of male and 6375 cases of female. Also, counted Married/Single cases as 4674 married citizens and 7341 single citizens. The system also has received 6999 feedbacks.
顾客投诉被认为是有价值和重要的信息,可以用来实现顾客满意。因此,投诉处理系统可以解决客户的不满,防止类似的问题再次发生。本文的目的是调查从所提供的服务中受益的顾客的投诉和投诉行为之间的关系水平。本文提出了客户投诉管理系统的通用方法,以最大限度地减少客户的不满,另一方面激励客户参与控制所提供服务的质量。“服务”用于连接来自不同平台的不同数据库以检索某些数据。系统从服务实现和web应用程序接口的开发入手。之后,研究了在拟议的电子投诉web服务中使用的三个主要服务,以获取Citizen和Staff数据以及它是如何工作的。然后,根据调用服务以检索特定数据的操作,在web应用程序中实现这些服务。并对评价结果中提取的最重要的报告进行了探讨。为了实现该模型,我们开发了一个web应用程序,以展示该模型的能力以及电子政务的效率,因为它可以完全开发。假设要完成电子投诉系统周期,需要五个模块来实现这个周期;第一个模块与想要投诉的“公民”相关;第二个模块是“Admin”,负责管理系统用户;第三个模块是处理市民投诉的“代理人”;第四个模块是“员工”,他们将分析每个投诉的原因和行动;第五个模块是“主管”,负责查看总体报告并做出改进决策。为了评估的目的,我们创建了一个随机生成器,它能够生成随机的投诉场景,作为创建Citizen Complaints的建议模型的输入。通过将这几个测试场景应用到所提出的模型中,证明了该模型在可用的情况下适用于实际数据,并能提供相同的性能。实验结果清楚地表明,使用面向服务的体系结构(SOA)可以帮助创建电子投诉系统。该系统采用随机发生器,通过输入3年的数据样本实现。此外,该系统已对12015起投诉案件进行了测试;破案11162件,悬案848件。该系统覆盖的地区有29个。根据结果,系统统计的性别病例为男性5640例,女性6375例。另外,已婚和单身的人数分别为4674人和7341人。系统也收到了6999条反馈。
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引用次数: 0
Feature based transition region extraction for image segmentation: Application to worm separation from leaves 基于特征的图像分割过渡区域提取:在树叶中蠕虫分离中的应用
Pub Date : 2018-12-01 DOI: 10.1016/j.fcij.2018.08.001
Priyadarsan Parida , Nilamani Bhoi

Transition region based approaches are recent hybrid segmentation techniques well known for its simplicity and effectiveness. Here, the segmentation effectiveness depends on robust extraction of transition regions. So, we have proposed transition region extraction method for image segmentation. The proposed method initially decomposes the gray image in wavelet domain. Local standard deviation filtering and thresholding operation is used to extract transition region feature matrix. Using this feature matrix, the corresponding prominent wavelet coefficients of different bands are found. The inverse wavelet transform is then applied to the modified coefficients to get edge image with more than one-pixel width. Global thresholding is applied to get transition regions. Further, it undergoes morphological thinning and region filling operation to extract the object regions. Finally, the objects are extracted using the object regions. The proposed method is compared with different image segmentation methods. An experimental result reveals that the proposed method outperforms other methods for segmentation of images containing single and multiple objects. The proposed method can also be applied for worm separation from leaves.

基于过渡区域的分割方法是一种新的混合分割方法,以其简单有效而著称。在这里,分割的有效性取决于对过渡区域的鲁棒提取。为此,我们提出了一种用于图像分割的过渡区域提取方法。该方法在小波域对灰度图像进行初始分解。采用局部标准差滤波和阈值处理提取过渡区特征矩阵。利用该特征矩阵,找到了不同波段对应的显著小波系数。然后对修正系数进行小波反变换,得到宽度大于1像素的边缘图像。采用全局阈值分割得到过渡区域。再进行形态学细化和区域填充操作,提取目标区域。最后,使用对象区域提取对象。将该方法与不同的图像分割方法进行了比较。实验结果表明,该方法在包含单个和多个目标的图像分割方面优于其他方法。该方法也可用于叶片中线虫的分离。
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引用次数: 2
Automatic labeling of hidden web data using Multi-Heuristics Annotator 使用多启发式注释器自动标记隐藏的web数据
Pub Date : 2018-12-01 DOI: 10.1016/j.fcij.2018.11.004
Umamageswari Baskaran, Kalpana Ramanujam

Hidden web contains huge amount of high quality data which are not indexed to search engines. Hidden web refers to web pages which are generated dynamically by embedding backend data matching the search keywords, in server-side templates. They are created for human consumption and makes automated processing cumbersome since structured data is embedded within unstructured HTML tags. In order to enable machine processing, structured data must be detected, extracted and annotated. Many heuristic based approaches DeLa [1], MSAA [2] are available in the literature to perform automatic annotation. Most of these techniques fail if data values didn't contain labels present as part of the attribute value itself or if it is not available explicitly as part of the form interface or query response pages. The proposed technique addresses this issue by collecting domain keywords from multiple websites belonging to the business domain of interest and then, it captures the pattern in the form of semantic rules. Experimental results show that single heuristics is not sufficient to label all the data value groups. The annotators are applied one after the other according to their capability of assigning the most appropriate label. Experiments show that this technique has improved the precision and recall values compared to the existing annotation techniques.

隐藏网络包含大量高质量的数据,这些数据没有被搜索引擎索引。隐藏网页是指通过在服务器端模板中嵌入匹配搜索关键字的后端数据来动态生成的网页。它们是为人类使用而创建的,由于结构化数据嵌入在非结构化HTML标记中,因此使自动化处理变得麻烦。为了实现机器处理,必须检测、提取和注释结构化数据。文献中有许多基于启发式的方法DeLa[1]、MSAA[2]来执行自动标注。如果数据值不包含作为属性值本身的一部分呈现的标签,或者作为表单接口或查询响应页面的一部分不显式地可用,那么大多数这些技术都会失败。提出的技术通过从属于感兴趣的业务领域的多个网站收集领域关键字,然后以语义规则的形式捕获模式来解决这个问题。实验结果表明,单一的启发式方法不足以标记所有的数据值组。根据它们分配最合适标签的能力,一个接一个地应用注释器。实验结果表明,与现有标注技术相比,该方法提高了标注精度和查全率。
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引用次数: 0
Smart drugs:Improving healthcare using Smart Pill Box for Medicine Reminder and Monitoring System 智能药物:使用智能药盒进行药物提醒和监测系统改善医疗保健
Pub Date : 2018-12-01 DOI: 10.1016/j.fcij.2018.11.008
Diaa Salama Abdul Minaam, Mohamed Abd-ELfattah

Many medical errors are due to the fact that people in charge of patient or elder's medication have to deal with sorting huge amounts of pills each day. This paper consists on the conception, design and creation of a pillbox prototype intended to solve this deficiency in the medical area as it has the ability of sorting out the pills by itself as well as many other advanced features, with this device being intended to be used by hospitals or retirement homes. This medication pill box is focused on patients who frequently take medications or vitamin supplements, or attendants who deal with the more seasoned or patients. Our smart pill box is programmable that enables medical caretakers or clients to determine the pill amount and timing to take pills, and the service times for every day. Our shrewd pills box contains nine separate sub-boxes. In this manner, medical caretakers or clients can set data for nine distinct pills. At the point when the pill time has been set, the pillbox will remind clients or patients to take pills utilizing sound and light. The warning of pills should be taken will be shown by an android application which is held by the patient. Contrasted and the conventional pill box that requires clients or attendants to stack the crate each day or consistently. Our shrewd pill box would essentially discharge medical attendants or clients' weight on much of the time preloading pills for patients or clients and overlook the measurements which must be taken.

许多医疗事故都是由于负责病人或老年人药物的人每天不得不处理大量药片的分类。这篇论文的构思,设计和创造了一个药盒原型,旨在解决医疗领域的这一不足,因为它具有自行整理药丸的能力以及许多其他先进的功能,该设备打算在医院或养老院使用。这个药盒主要针对那些经常服用药物或维生素补充剂的病人,或者那些与经验丰富的病人打交道的服务员。我们的智能药盒是可编程的,使医疗护理人员或客户能够确定药丸的数量和服药时间,以及每天的服务时间。我们精明的药盒里有九个独立的小盒子。通过这种方式,医疗护理人员或客户可以为九种不同的药丸设置数据。当设定服药时间时,药盒会利用声音和光线提醒病人或病人服药。应该服用药物的警告将通过患者手中的android应用程序显示。与传统的药盒形成对比,传统的药盒要求客户或服务员每天或持续地堆叠药箱。我们精明的药盒会在很大程度上减轻医护人员或客户的体重,而忽略了必须采取的测量措施。
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引用次数: 62
A proposed hybrid model for adopting cloud computing in e-government 在电子政务中采用云计算的混合模型
Pub Date : 2018-12-01 DOI: 10.1016/j.fcij.2018.09.001
Kh. E. Ali, Sh. A. Mazen, E.E. Hassanein

Many developing countries are now experiencing revolution in e-government to deliver fluent and simple services for their citizens. However, governmental sectors face many challenges in using its e-governments’ services and its infrastructure, improving current services or developing new services; as data and applications increasingly inflating, IT budget costs, software licensing and support and difficulties in migration, integration and management for software and hardware. These challenges may lead to failure of e-governments’ projects. Therefore, there is a need for a solution to overcome these challenges. Cloud Computing plays a vital role to solve these problems. This paper demonstrates e-government's obstacles and cloud computing features. Also, it proposes an abstract hybrid model for adapting cloud computing in e-government that overcomes the e-government's challenges. This hybrid proposed model identifies three different patterns of cloud computing which are Local Governmental Cloud “LGC”, Regional Governmental Cloud “RGC” and Wide Governmental Cloud “WGC”. The proposed model determines how the entity connects to each of three clouds and what the relation between them is. In addition, readiness assessment of the services need to migrate into cloud. Finally, a set of recommended cloud aspects and their values for each of three clouds are suggested that ensure implementation of the sorted services.

许多发展中国家正在经历电子政务的革命,为其公民提供流畅和简单的服务。然而,政府部门在使用其电子政务服务及其基础设施、改善现有服务或开发新服务方面面临许多挑战;随着数据和应用程序的日益膨胀,IT预算成本、软件许可和支持以及软件和硬件的迁移、集成和管理方面的困难。这些挑战可能导致电子政务项目的失败。因此,需要一个解决方案来克服这些挑战。云计算对解决这些问题起着至关重要的作用。本文阐述了电子政务的障碍和云计算的特点。同时,提出了一种适应云计算的电子政务抽象混合模型,克服了电子政务面临的挑战。该混合模型确定了三种不同的云计算模式,即地方政府云“LGC”、区域政府云“RGC”和广泛政府云“WGC”。提出的模型确定了实体如何连接到三个云中的每一个,以及它们之间的关系。此外,服务的准备评估需要迁移到云中。最后,为三种云中的每一种云提出了一组推荐的云方面及其值,以确保排序服务的实现。
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引用次数: 40
Task scheduling for cloud computing using multi-objective hybrid bacteria foraging algorithm 基于多目标混合细菌觅食算法的云计算任务调度
Pub Date : 2018-12-01 DOI: 10.1016/j.fcij.2018.03.004
Sobhanayak Srichandan , Turuk Ashok Kumar , Sahoo Bibhudatta

Cloud computing is the delivery of computing services over the internet. Cloud services allow individuals and other businesses organization to use data that are managed by third parties or another person at remote locations. Most Cloud providers support services under constraints of Service Level Agreement (SLA) definitions. The SLAs are composed of different quality of service (QoS) rules promised by the provider. A cloud environment can be classified into two types: computing clouds and data clouds. In computing cloud, task scheduling plays a vital role in maintaining the quality of service and SLA. Efficient task scheduling is one of the major steps for effectively harnessing the potential of cloud computing. This paper explores the task scheduling algorithm using a hybrid approach, which combines desirable characteristics of two of the most widely used biologically-inspired heuristic algorithms, the genetic algorithms (GAs) and the bacterial foraging (BF) algorithms in the computing cloud. The main contributions of this article are twofold. First, the scheduling algorithm minimizes the makespan and second; it reduces the energy consumption, both economic and ecological perspectives. Experimental results show that the performance of the proposed algorithm outperforms than those of other algorithms regarding convergence, stability, and solution diversity.

云计算是指通过互联网提供计算服务。云服务允许个人和其他企业组织使用由第三方或远程位置的其他人管理的数据。大多数云提供商在服务水平协议(SLA)定义的约束下支持服务。sla由提供商承诺的不同服务质量(QoS)规则组成。云环境可以分为计算云和数据云两种。在计算云中,任务调度在维护服务质量和SLA方面起着至关重要的作用。高效的任务调度是有效利用云计算潜力的主要步骤之一。本文探讨了一种混合方法的任务调度算法,该方法结合了两种最广泛使用的生物启发式算法,遗传算法(GAs)和细菌觅食算法(BF)在计算云中的理想特性。本文的主要贡献有两个方面。首先,调度算法使最大完工时间最小化;从经济和生态的角度来看,它减少了能源消耗。实验结果表明,该算法在收敛性、稳定性和解的多样性方面优于其他算法。
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引用次数: 107
Medical image retrieval using self-organising map on texture features 基于纹理特征的自组织映射医学图像检索
Pub Date : 2018-12-01 DOI: 10.1016/j.fcij.2018.10.006
Shashwati Mishra, Mrutyunjaya Panda

The process of capturing, transfer and sharing of information in the form of digital images have become easier due to the use of advanced technologies. Retrieval of desired images from these huge collections of image databases is one of the popular research areas and has its applications in various fields. An image set consists of images containing objects of different colours, shapes, orientations and sizes. The surface texture of the object in an image may also vary from another object in a different image. These factors make the process of image retrieval a difficult one. In this paper, Self-Organising Map is applied on local texture features for organising the brain magnetic resonance images according to their similarity. The correlation among the pixels is considered for the retrieval of most similar images to the input query image. The experimental results obtained prove the effectiveness of the proposed method for medical images.

由于先进技术的使用,以数字图像形式捕获、传输和共享信息的过程变得更加容易。从这些庞大的图像数据库中检索所需的图像是一个热门的研究领域,并在各个领域都有应用。图像集由包含不同颜色、形状、方向和大小的物体的图像组成。图像中对象的表面纹理也可以与不同图像中的另一个对象不同。这些因素使得图像检索成为一个困难的过程。本文将自组织映射应用于局部纹理特征上,根据相似度对脑磁共振图像进行组织。为了检索与输入查询图像最相似的图像,考虑了像素之间的相关性。实验结果证明了该方法对医学图像的有效性。
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引用次数: 15
An QoS based multifaceted matchmaking framework for web services discovery 用于web服务发现的基于QoS的多方面匹配框架
Pub Date : 2018-12-01 DOI: 10.1016/j.fcij.2018.10.007
G. Sambasivam , J. Amudhavel , T. Vengattaraman , P. Dhavachelvan

With the increasing demand, the web service has been the prominent technology for providing good solutions to the interoperability of different kind of systems. Web service supports mainly interoperability properties as it is the major usage of this promising technology. Although several technologies had been evolved before web service technology and this has more advantage of other technologies. This paper has concentrated mainly on the Multifaceted Matchmaking framework for Web Services Discovery using Quality of Services parameters. Traditionally web services have been discovered only with the functional properties like input, output, precondition and effect. Nowadays there is an increase in number of service providers leads to increase in the web services with same functionality. So user need to discover the best services so Quality of Service factors has been evolved. The traditional discovery supports only few quality parameters and so the discovery is easy in retrieval of services. As the parameter increases the matchmaking will be complex during service discovery. So in this proposed work, we have identified 21 QoS parameters which are suitable for service discovery. The information retrieval techniques are used to evaluate the results and results show that the proposed framework is better.

随着需求的不断增长,web服务为不同类型的系统之间的互操作性提供了良好的解决方案,已成为一种突出的技术。Web服务主要支持互操作性属性,因为它是这种有前途的技术的主要用途。虽然在web服务技术之前已经发展了几种技术,而且web服务技术比其他技术更有优势。本文主要关注使用服务质量参数的Web服务发现的多方面匹配框架。传统的web服务只具有输入、输出、前提和效果等功能属性。如今,随着服务提供商数量的增加,具有相同功能的web服务也在不断增加。因此,用户需要发现最好的服务,因此服务质量因素已经演变。传统的发现方法只支持很少的质量参数,因此在服务检索中容易发现。随着参数的增加,服务发现过程中的匹配将变得复杂。因此,在本工作中,我们确定了21个适用于服务发现的QoS参数。利用信息检索技术对结果进行了评价,结果表明提出的框架效果更好。
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引用次数: 5
A new online scheduling approach for enhancing QOS in cloud 一种提高云服务质量的在线调度新方法
Pub Date : 2018-12-01 DOI: 10.1016/j.fcij.2018.11.005
Aida A. Nasr, Nirmeen A. El-Bahnasawy, Gamal Attiya, Ayman El-Sayed

Quality-of-Services (QoS) is one of the most important requirements of cloud users. So, cloud providers continuously try to enhance cloud management tools to guarantee the required QoS and provide users the services with high quality. One of the most important management tools which play a vital role in enhancing QoS is scheduling. Scheduling is the process of assigning users’ tasks into available Virtual Machines (VMs). This paper presents a new task scheduling approach, called Online Potential Finish Time (OPFT), to enhance the cloud data-center broker, which is responsible for the scheduling process, and solve the QoS issue. The main idea of the new approach is inspired from the idea of passing vehicles through the highways. Whenever the width of the road increases, the number of passing vehicles increases. We apply this idea to assign different users’ tasks into the available VMs. The number of tasks that are allocated to a VM is in proportion to the processing power of this VM. Whenever the VM capacity increases, the number of tasks that are assigned into this VM increases. The proposed OPFT approach is evaluated using the CloudSim simulator considering real tasks and real cost model. The experimental results indicate that the proposed OPFT algorithm is more efficient than the FCFS, RR, Min-Min, and MCT algorithms in terms of schedule length, cost, balance degree, response time and resource utilization.

服务质量(QoS)是云用户最重要的需求之一。因此,云提供商不断尝试增强云管理工具,以保证所需的QoS,为用户提供高质量的服务。调度是提高服务质量最重要的管理工具之一。调度是将用户的任务分配到可用的虚拟机的过程。本文提出了一种新的任务调度方法,称为在线潜在完成时间(OPFT),以增强负责调度过程的云数据中心代理,并解决QoS问题。新方法的主要思想灵感来自于通过高速公路的车辆的想法。每当道路宽度增加时,过往车辆的数量就会增加。我们应用这个想法将不同用户的任务分配到可用的vm中。分配给虚拟机的任务数量与虚拟机的处理能力成正比。随着虚拟机容量的增加,分配给该虚拟机的任务数量也会随之增加。使用CloudSim模拟器考虑实际任务和实际成本模型对所提出的OPFT方法进行了评估。实验结果表明,该算法在调度长度、成本、平衡度、响应时间和资源利用率等方面均优于FCFS、RR、Min-Min和MCT算法。
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引用次数: 11
Distributed processing of location based spatial query through vantage point transformation 基于优势点变换的基于位置的空间查询分布式处理
Pub Date : 2018-12-01 DOI: 10.1016/j.fcij.2018.09.002
M. Priya , R. Kalpana

Location Based Services is the popular and geo sensitive service implicated over the smart phone by internet. Nowadays these system find its own enhancement, as they are using device‘s real time geographical information to provide information and entertainment. It allows the user to get the response to the query based on their current location there by location becomes the most basic context for the user. For example these services are used to check in restaurants, coffee shops to get the business reward from the nearest shop or to track the location of a person. The user of the smart phone has certain limitations to overcome when they are using these services. The data set size to be handled and the size of the memory are those main issues which influence the speed of query processing of these devices. In this paper, a new distributed index structure based on vantage point transformation technique is introduced to improve both the query space as well as the data space of the resulting query. The onus of this technique is to produce the better improvement in execution of parallel analytical algorithm in query processing. This methodology not only improves the efficiency of the system but also reduces the number of false positives and false negatives.

基于位置的服务是一种流行的地理敏感的服务,涉及到互联网的智能手机。如今,这些系统有了自己的发展,它们利用设备的实时地理信息来提供信息和娱乐。它允许用户根据当前位置获得对查询的响应,其中位置成为用户最基本的上下文。例如,这些服务被用来在餐馆、咖啡店签到,从最近的商店获得商业奖励,或者跟踪一个人的位置。智能手机的用户在使用这些服务时需要克服一定的限制。要处理的数据集大小和内存大小是影响这些设备查询处理速度的主要问题。本文提出了一种基于优势点转换技术的分布式索引结构,以提高查询空间和结果查询的数据空间。该技术的任务是使并行分析算法在查询处理中的执行得到更好的改进。这种方法不仅提高了系统的效率,而且减少了假阳性和假阴性的数量。
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引用次数: 3
期刊
Future Computing and Informatics Journal
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