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Library Acquisitions: Practice & Theory
Pub Date : 1998-03-01 DOI: 10.1016/S0364-6408(97)00123-3
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引用次数: 0
Defining Priorities and Energizing Technical Services: The University of Oregon Self-Study 确定优先事项并激励技术服务：俄勒冈大学自学
Library Acquisitions: Practice & Theory
Pub Date : 1998-03-01 DOI: 10.1016/S0364-6408(97)00138-5
Nancy Slight-Gibney
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引用次数: 2
Libraries As Customers: Achieving Continuous Improvement Through Strategic Business Partnerships 图书馆作为客户：通过战略商业伙伴关系实现持续改进
Library Acquisitions: Practice & Theory
Pub Date : 1998-03-01 DOI: 10.1016/S0364-6408(97)00144-0
Marilu Goodyear , Adrian W Alexander

There is no more important relationship than the one between the library and its suppliers. It affects much more than the library department with which the supplier deals directly and it should, therefore, be considered a critical link in the library’s ability to deliver quality service to its users. This article discusses the use of business partnering as a means to develop relationships between acquisition librarians and their vendors. An outline of service quality dimensions is presented and compared to criteria normally utilized to evaluate vendors. Librarians and vendors who are committed to providing quality service to their respective customers can begin the process of business partnering by discussing service quality dimensions and agreeing upon a plan to continuously improve service quality within both organizations.

没有什么比图书馆和供应商之间的关系更重要的了。它的影响远不止供应商直接与之打交道的图书馆部门，因此，它应该被视为图书馆向用户提供优质服务能力的关键环节。本文讨论了将商业合作作为一种手段来发展采购图书馆员和供应商之间的关系。提供了服务质量维度的概要，并与通常用于评估供应商的标准进行了比较。致力于为各自客户提供优质服务的图书馆员和供应商可以通过讨论服务质量维度并就持续提高两个组织内服务质量的计划达成一致，开始业务合作过程。
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引用次数: 2
“Oh, The Change is Going to do Me Good … ” “哦，改变对我有好处…”
Library Acquisitions: Practice & Theory
Pub Date : 1998-03-01 DOI: 10.1016/S0364-6408(97)00147-6
Richard Brumley
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引用次数: 0
Terminator 2: Library Education; The Issue That Wouldn’t Die 终结者2:图书馆教育;不会消失的问题
Library Acquisitions: Practice & Theory
Pub Date : 1998-03-01 DOI: 10.1016/S0364-6408(97)00148-8
W. Fisher
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引用次数: 2
Developing a relationship with your new subscription agent/understanding your new client : 1001 Thai Burritos on the road to great two-way communication 与您的新订阅代理建立关系/了解您的新客户:1001泰式墨西哥卷饼在双向沟通的道路上
Library Acquisitions: Practice & Theory
Pub Date : 1998-03-01 DOI: 10.1016/S0364-6408(97)00140-3
Sandra Barstow, Barbara Woodford
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引用次数: 2
Collection Development in an Era of Full-Text and “Package Deals” 全文与“一揽子交易”时代的收藏发展
Library Acquisitions: Practice & Theory
Pub Date : 1998-03-01 DOI: 10.1016/S0364-6408(97)00141-5
Nancy A Persons
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引用次数: 5
The Books Are Shelf-Ready; Are You? 书已准备好上架;是吗?
Library Acquisitions: Practice & Theory
Pub Date : 1998-03-01 DOI: 10.1016/S0364-6408(97)00139-7
A. Joy, R. Lugg
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引用次数: 6
The Development Of National Principles To Guide Librarians In Licensing Electronic Resources 指导图书馆员使用电子资源的国家原则的发展
Library Acquisitions: Practice & Theory
Pub Date : 1998-03-01 DOI: 10.1016/S0364-6408(97)00143-9
Brian E.C Schottlaender
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引用次数: 5
The Development Of National Principles To Guide Librarians In Licensing Electronic Resources 指导图书馆员电子资源许可的国家原则的发展
Library Acquisitions: Practice & Theory
Pub Date : 1998-03-01 DOI: 10.1016/S0364-6408(97)00143-9
B. Schottlaender
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引用次数: 5
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