Pub Date : 1998-03-01DOI: 10.1016/S0364-6408(97)00138-5
Nancy Slight-Gibney
{"title":"Defining Priorities and Energizing Technical Services: The University of Oregon Self-Study","authors":"Nancy Slight-Gibney","doi":"10.1016/S0364-6408(97)00138-5","DOIUrl":"https://doi.org/10.1016/S0364-6408(97)00138-5","url":null,"abstract":"","PeriodicalId":100876,"journal":{"name":"Library Acquisitions: Practice & Theory","volume":"22 1","pages":"Pages 91-95"},"PeriodicalIF":0.0,"publicationDate":"1998-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S0364-6408(97)00138-5","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72041220","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1998-03-01DOI: 10.1016/S0364-6408(97)00144-0
Marilu Goodyear , Adrian W Alexander
There is no more important relationship than the one between the library and its suppliers. It affects much more than the library department with which the supplier deals directly and it should, therefore, be considered a critical link in the library’s ability to deliver quality service to its users. This article discusses the use of business partnering as a means to develop relationships between acquisition librarians and their vendors. An outline of service quality dimensions is presented and compared to criteria normally utilized to evaluate vendors. Librarians and vendors who are committed to providing quality service to their respective customers can begin the process of business partnering by discussing service quality dimensions and agreeing upon a plan to continuously improve service quality within both organizations.
{"title":"Libraries As Customers: Achieving Continuous Improvement Through Strategic Business Partnerships","authors":"Marilu Goodyear , Adrian W Alexander","doi":"10.1016/S0364-6408(97)00144-0","DOIUrl":"https://doi.org/10.1016/S0364-6408(97)00144-0","url":null,"abstract":"<div><p>There is no more important relationship than the one between the library and its suppliers. It affects much more than the library department with which the supplier deals directly and it should, therefore, be considered a critical link in the library’s ability to deliver quality service to its users. This article discusses the use of business partnering as a means to develop relationships between acquisition librarians and their vendors. An outline of service quality dimensions is presented and compared to criteria normally utilized to evaluate vendors. Librarians and vendors who are committed to providing quality service to their respective customers can begin the process of business partnering by discussing service quality dimensions and agreeing upon a plan to continuously improve service quality within both organizations.</p></div>","PeriodicalId":100876,"journal":{"name":"Library Acquisitions: Practice & Theory","volume":"22 1","pages":"Pages 5-14"},"PeriodicalIF":0.0,"publicationDate":"1998-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S0364-6408(97)00144-0","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72041225","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1998-03-01DOI: 10.1016/S0364-6408(97)00147-6
Richard Brumley
{"title":"“Oh, The Change is Going to do Me Good … ”","authors":"Richard Brumley","doi":"10.1016/S0364-6408(97)00147-6","DOIUrl":"https://doi.org/10.1016/S0364-6408(97)00147-6","url":null,"abstract":"","PeriodicalId":100876,"journal":{"name":"Library Acquisitions: Practice & Theory","volume":"22 1","pages":"Pages 29-30"},"PeriodicalIF":0.0,"publicationDate":"1998-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S0364-6408(97)00147-6","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72041230","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1998-03-01DOI: 10.1016/S0364-6408(97)00140-3
Sandra Barstow, Barbara Woodford
{"title":"Developing a relationship with your new subscription agent/understanding your new client : 1001 Thai Burritos on the road to great two-way communication","authors":"Sandra Barstow, Barbara Woodford","doi":"10.1016/S0364-6408(97)00140-3","DOIUrl":"https://doi.org/10.1016/S0364-6408(97)00140-3","url":null,"abstract":"","PeriodicalId":100876,"journal":{"name":"Library Acquisitions: Practice & Theory","volume":"131 1","pages":"63-69"},"PeriodicalIF":0.0,"publicationDate":"1998-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75981424","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1998-03-01DOI: 10.1016/S0364-6408(97)00141-5
Nancy A Persons
{"title":"Collection Development in an Era of Full-Text and “Package Deals”","authors":"Nancy A Persons","doi":"10.1016/S0364-6408(97)00141-5","DOIUrl":"https://doi.org/10.1016/S0364-6408(97)00141-5","url":null,"abstract":"","PeriodicalId":100876,"journal":{"name":"Library Acquisitions: Practice & Theory","volume":"22 1","pages":"Pages 59-62"},"PeriodicalIF":0.0,"publicationDate":"1998-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S0364-6408(97)00141-5","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72040776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1998-03-01DOI: 10.1016/S0364-6408(97)00139-7
A. Joy, R. Lugg
{"title":"The Books Are Shelf-Ready; Are You?","authors":"A. Joy, R. Lugg","doi":"10.1016/S0364-6408(97)00139-7","DOIUrl":"https://doi.org/10.1016/S0364-6408(97)00139-7","url":null,"abstract":"","PeriodicalId":100876,"journal":{"name":"Library Acquisitions: Practice & Theory","volume":"33 1","pages":"71-89"},"PeriodicalIF":0.0,"publicationDate":"1998-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85014207","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1998-03-01DOI: 10.1016/S0364-6408(97)00143-9
Brian E.C Schottlaender
{"title":"The Development Of National Principles To Guide Librarians In Licensing Electronic Resources","authors":"Brian E.C Schottlaender","doi":"10.1016/S0364-6408(97)00143-9","DOIUrl":"https://doi.org/10.1016/S0364-6408(97)00143-9","url":null,"abstract":"","PeriodicalId":100876,"journal":{"name":"Library Acquisitions: Practice & Theory","volume":"22 1","pages":"Pages 49-54"},"PeriodicalIF":0.0,"publicationDate":"1998-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S0364-6408(97)00143-9","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72040774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1998-03-01DOI: 10.1016/S0364-6408(97)00140-3
Sandra Barstow , Barbara Woodford
Working with a service vendor is different from buying a physical product; what the client and the vendor are investing in is a partnership that has to be developed over time. Once the library has committed to dealing with a new serials vendor, both the library and the vendor must go through a transition process. This article explores the practical aspects of this evolution, looking at the human perspective as well as the technological considerations. Human aspects include understanding each person’s role in the relationship, getting used to each other’s organizational culture, communicating needs and expectations effectively, and learning to work together. Technological considerations include getting computer systems to talk to each other; understanding how each partner’s computer environment affects its procedures for handling transactions such as orders, claims, changes, and payments; and finding ways to work around the limitations of the respective systems and software.
{"title":"Developing A Relationship With Your New Subscription Agent/Understanding Your New Client: 1001 Thai Burritos On The Road To Great Two-Way Communication","authors":"Sandra Barstow , Barbara Woodford","doi":"10.1016/S0364-6408(97)00140-3","DOIUrl":"https://doi.org/10.1016/S0364-6408(97)00140-3","url":null,"abstract":"<div><p>Working with a service vendor is different from buying a physical product; what the client and the vendor are investing in is a partnership that has to be developed over time. Once the library has committed to dealing with a new serials vendor, both the library and the vendor must go through a transition process. This article explores the practical aspects of this evolution, looking at the human perspective as well as the technological considerations. Human aspects include understanding each person’s role in the relationship, getting used to each other’s organizational culture, communicating needs and expectations effectively, and learning to work together. Technological considerations include getting computer systems to talk to each other; understanding how each partner’s computer environment affects its procedures for handling transactions such as orders, claims, changes, and payments; and finding ways to work around the limitations of the respective systems and software.</p></div>","PeriodicalId":100876,"journal":{"name":"Library Acquisitions: Practice & Theory","volume":"22 1","pages":"Pages 63-69"},"PeriodicalIF":0.0,"publicationDate":"1998-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S0364-6408(97)00140-3","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72083284","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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