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Kenya’s path to Universal Health Coverage: Insights from policy and practice 肯尼亚实现全民健康覆盖之路:来自政策和实践的见解
Pub Date : 2025-10-06 DOI: 10.1016/j.ssmhs.2025.100141
Evaline Langat , Paul R. Ward , Hailay Abrha Gesesew , Lillian Mwanri

Background

Universal health coverage (UHC) is a globally endorsed commitment aimed at ensuring equitable access to affordable healthcare services. Kenya's journey toward UHC has been marked by significant reforms, including the 2018 pilot phase and ongoing implementation phase (2020–2030). Using qualitative insights from policymakers and practitioners, this study explored Kenya’s progress, challenges, and opportunities to achieve UHC.

Methods

Key informant interviews were conducted with 44 stakeholders across seven counties in Kenya. Data were collected in English using a semi-structured interview guide, audio-recorded with consent, and transcribed verbatim. Thematic analysis, guided by the WHO health system framework, identified achievements, challenges, and areas for improvement across six health system building blocks.

Results

The pilot phase improved healthcare access for vulnerable populations by eliminating user fees in public health facilities but faced challenges such as staff shortages, inadequate supplies, financial constraints, and limited stakeholder engagement. The implementation phase introduced structural reforms, including Primary Care Networks (PCNs) to strengthen primary healthcare, mandatory social health insurance for financial protection, and legal frameworks to support service delivery and facility autonomy. Despite these advancements, challenges remain, including workforce shortages, financial barriers, and limited stakeholder participation. Sustaining UHC requires strengthened health systems, reduced out-of-pocket costs, and inclusive stakeholder engagement, with political commitment as a key enabler.

Conclusion

Achieving equitable, efficient, and sustainable UHC in Kenya demands more than political commitment. It requires strengthened workforce capacity, equitable financing, efficient supply chains, stakeholder engagement, reduced out-of-pocket costs, and strategic private sector involvement within inclusive policies.
全民健康覆盖是一项全球认可的承诺,旨在确保公平获得负担得起的卫生保健服务。肯尼亚在实现全民健康覆盖的过程中进行了重大改革,包括2018年的试点阶段和正在进行的实施阶段(2020-2030年)。本研究利用决策者和从业人员的定性见解,探讨了肯尼亚在实现全民健康覆盖方面的进展、挑战和机遇。方法对肯尼亚7个县的44个利益相关者进行了关键信息提供者访谈。使用半结构化访谈指南以英语收集数据,经同意录音,并逐字转录。在世卫组织卫生系统框架的指导下,专题分析确定了六个卫生系统组成部分的成就、挑战和有待改进的领域。结果试点阶段通过取消公共卫生机构的使用费改善了弱势群体的医疗服务可及性,但面临人员短缺、供应不足、资金紧张和利益相关者参与有限等挑战。实施阶段引入了结构性改革,包括加强初级保健的初级保健网络(pcn)、提供财务保护的强制性社会健康保险,以及支持服务提供和设施自主的法律框架。尽管取得了这些进步,但挑战依然存在,包括劳动力短缺、财务障碍和利益相关者参与有限。维持全民健康覆盖需要加强卫生系统,减少自付费用,以及利益攸关方的包容性参与,并以政治承诺为关键推动因素。在肯尼亚实现公平、高效和可持续的全民健康覆盖需要的不仅仅是政治承诺。这需要加强劳动力能力、公平融资、高效供应链、利益攸关方参与、降低自付成本以及私营部门战略性参与包容性政策。
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引用次数: 0
Navigating power in policy adoption: The political economy of noncommunicable diseases in Sierra Leone 政策采纳中的导航力量:塞拉利昂非传染性疾病的政治经济学
Pub Date : 2025-10-06 DOI: 10.1016/j.ssmhs.2025.100139
Giulia Loffreda , Reynold Senesi , Karin Diaconu , Ayesha Idriss , Sophie Witter
Non-communicable diseases (NCDs) represent a rising health burden globally, yet low- and middle-income countries (LMICs), particularly fragile states, face persistent barriers to NCD prevention and control policy adoption and implementation. This qualitative case study examines the factors influencing NCD policy adoption in Sierra Leone, a country that, in recent years, has focused on tackling these conditions. Drawing on 20 key informant interviews and 39 policy documents and media analysis, the study highlights the interplay of global health norms, commercial determinants, and local capacities. Findings reveal how international frameworks like WHO’s ‘best buys’ provide essential guidance but often fail to accommodate local socio-political realities. The analysis underscores how multisectoral coalitions, power dynamics, and commercial interests shape outcomes of policy adoption, while chronic underfunding and donor-driven priorities further complicate governance. Recommendations emphasize the importance of context-sensitive strategies that integrate local knowledge systems, strengthen leadership, and embed implementation research. Ultimately, fostering adaptive, accountable, and well-resourced health systems, supported by global solidarity and coordinated governance reforms, is essential to achieving sustainable NCD responses, particularly in an era marked by fractured multilateralism and weakened collective action, where strengthening local capacities and political commitment becomes even more critical.
非传染性疾病是全球日益加重的健康负担,但低收入和中等收入国家,特别是脆弱国家,在非传染性疾病预防和控制政策的制定和实施方面一直面临障碍。这一定性案例研究考察了影响塞拉利昂采取非传染性疾病政策的因素,该国近年来一直致力于解决这些问题。通过对20个关键信息提供者的采访和39份政策文件和媒体分析,该研究强调了全球卫生规范、商业决定因素和地方能力之间的相互作用。调查结果揭示了像世卫组织的“最合买”这样的国际框架如何提供必要的指导,但往往不能适应当地的社会政治现实。该分析强调了多部门联盟、权力动态和商业利益如何影响政策采纳的结果,而长期资金不足和捐助者驱动的优先事项进一步使治理复杂化。建议强调了整合当地知识系统、加强领导和嵌入实施研究的情境敏感战略的重要性。最终,在全球团结和协调的治理改革的支持下,培育适应性强、负责任和资源充足的卫生系统,对于实现可持续的非传染性疾病应对至关重要,特别是在多边主义支离破碎、集体行动减弱的时代,加强地方能力和政治承诺变得更加关键。
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引用次数: 0
Development of an indicator to measure emergency interfacility referral readiness for maternal and newborn care at national and sub-national levels 制定一项指标,以衡量国家和国家以下各级孕产妇和新生儿护理的紧急设施间转诊准备情况
Pub Date : 2025-09-23 DOI: 10.1016/j.ssmhs.2025.100137
Megan M. Lydon , Prateek Gupta , Peter Acker , Loveday Penn-Kekana , Emily B. Keyes

Purpose

Emergency referral systems are vital to robust and resilient health systems, however, referral system strengthening efforts have been fragmented, often narrowly focused and lacking a clear measurement approach. We aimed to design a comprehensive standardized indicator to assess health facility readiness to refer emergency obstetric and newborn cases to a receiving health facility to improve the quality of referrals.

Methods

We first developed an overarching emergency referral system monitoring framework. Through literature review and content analysis, we defined key dimensions for measurement. We mapped existing indicators to the monitoring framework’s dimensions and developed a tool to collect inputs for the emergency referral readiness indicator. We repeatedly sought consultation and feedback from stakeholders throughout the 2.5-year process and piloted the tool in Senegal and Mozambique. We consolidated feedback, adjusted and finalized the indicator.

Results

The final health facility assessment tool includes 123 questions across six dimensions. The dimensions include (1) Transportation readiness, (2) Referral efficiency and coordination of care, (3) Care during transport, (4) Financial accessibility of referral, (5) Family-centered referral, and (6) Inter-facility relational dynamics. Health facility responses can be scored by level of readiness (essential, improved or advanced) or by dimension. The pilot study showed that the tool was practical and effective.

Conclusion

Referral system strengthening efforts can benefit from the emergency interfacility referral readiness indicator put forward in this work. It considers the complexity of the referral system, yet offers a standardized approach to identify gaps in referral systems, focus efforts, and track progress over time.
目的:紧急转诊系统对于健全和有弹性的卫生系统至关重要,然而,加强转诊系统的工作一直是分散的,往往重点狭窄,缺乏明确的衡量方法。我们的目标是设计一个全面的标准化指标,以评估医疗机构是否准备好将产科急诊和新生儿病例转诊到接收医疗机构,以提高转诊的质量。方法我们首先制定了一个总体的急诊转诊系统监测框架。通过文献回顾和内容分析,我们确定了测量的关键维度。我们将现有指标映射到监测框架的维度,并开发了一种工具来收集紧急转诊准备情况指标的输入。在为期两年半的过程中,我们多次征求利益攸关方的意见和反馈,并在塞内加尔和莫桑比克试用了该工具。我们整合反馈,调整并最终确定了指标。结果最终的卫生设施评估工具包括六个维度的123个问题。这些维度包括:(1)运输准备程度,(2)转诊效率和护理协调,(3)运输过程中的护理,(4)转诊的经济可及性,(5)以家庭为中心的转诊,以及(6)机构间关系动态。卫生设施的反应可按准备程度(基本、改善或先进)或按维度进行评分。初步研究表明,该工具实用有效。结论本工作提出的应急机构间转诊准备情况指标有利于转诊制度的加强。它考虑到转诊系统的复杂性,但提供了一种标准化的方法来识别转诊系统中的差距,集中努力,并跟踪进展。
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引用次数: 0
Health information sharing between the public and private sectors during Covid in Zambia 赞比亚疫情期间公共和私营部门之间的卫生信息共享
Pub Date : 2025-09-17 DOI: 10.1016/j.ssmhs.2025.100136
Dell D. Saulnier , Felix Masiye
Information sharing between the public and private sectors of the health system is essential to decision-making during shocks, and understanding the process between sectors can provide information on the health system’s ability to utilize knowledge. The aim of this study was to analyze the process of capturing and registering Covid-19 test information from public and private facilities in Zambia for use in disease surveillance and monitoring. Process mapping was done through document review, key informant interviews, and a workshop to generate information on the process and its challenges. Three pathways for data capture and registration with seven stakeholder groups were identified: tests conducted, test results, and the DHIS2 tracker. The process for sharing information between the public and private sectors was active and functioning, but challenged by fragmentation, limited resources and ownership, and difficulty governing multiple pathways and uses. Unique public-private challenges included an underdefined role for the private sector in public health emergencies and a lack of integration and governance of the private sector in extraordinary circumstances. The findings suggest that implementing a new reporting process for the private sector during a public health crisis was an internal shock itself, which implies that information sharing for decision-making during crises could be improved by engaging and integrating the private sector into emergency preparedness prior to the moment of crisis.
卫生系统的公共和私营部门之间的信息共享对于冲击期间的决策至关重要,了解部门之间的过程可以提供有关卫生系统利用知识能力的信息。本研究的目的是分析从赞比亚公共和私人设施获取和登记Covid-19检测信息以用于疾病监测和监测的过程。过程映射是通过文档审查、关键信息提供者访谈和一个研讨会来生成关于过程及其挑战的信息来完成的。确定了向七个利益攸关方群体获取和登记数据的三种途径:进行的测试、测试结果和DHIS2跟踪器。公共和私营部门之间分享信息的进程是积极和有效的,但受到分散、资源和所有权有限以及难以管理多种途径和用途的挑战。独特的公私挑战包括私营部门在突发公共卫生事件中的作用不明确,以及在特殊情况下私营部门缺乏整合和治理。调查结果表明,在公共卫生危机期间为私营部门实施新的报告程序本身就是一种内部冲击,这意味着可以通过在危机发生之前让私营部门参与应急准备并将其纳入其中来改善危机期间决策的信息共享。
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引用次数: 0
Experiences of work culture delineated by workplace sense of belonging: A comparative qualitative study of clinical support staff 工作场所归属感描述的工作文化体验:临床支持人员的比较定性研究
Pub Date : 2025-09-17 DOI: 10.1016/j.ssmhs.2025.100135
Petra J. Sprik , Katherine A. Meese , Shanequa Roscoe-Nelson , Leila Sadri , Samuel O. Boadu , Feras Olyan , Laurence M. Boitet

Background

Promoting workplace sense of belonging (WSB) is suggested to improve the wellbeing and retention of clinical support staff (CSS), a critical group in healthcare systems. This comparative thematic analysis explored how CSS with and without WSB described their work culture, using the multi-level Job Demands-Resources (JD-R) model. Using an exploratory approach, we aimed to capture the breadth of cultural elements potentially related to WSB among CSS.

Methods

An anonymous employee engagement survey from a large academic medical center in the Southeastern United States was analyzed using hybrid thematic analysis. Responses to an open-ended question about work culture were inductively coded, then codes were deductively sorted into multi-level JD-R categories. Matrix coding explored differences in code frequency and content between those who agreed/strongly agreed with a WSB and those who disagreed/strongly disagreed.

Results

Among 385 analyzed respondents, 77 % indicated WSB. Respondents described positive and negative elements of work culture; those with WSB highlighted positive aspects more frequently (64 %) and negative aspects less frequently (56 %), whereas the opposite pattern was more pronounced for those without WSB (22 % positive, 89 % negative). Code and content differences emerged across organizational, team, and individual level themes. Those without WSB uniquely described being treated as inferior based on their profession, directly experiencing discrimination, and more intensely experiencing team conflict, among others. Those with WSB more saliently describe workplace diversity, inclusion, and collegial relationships, among others.

Conclusion

Findings suggest that work culture experiences differ by WSB, warranting further research to better understand and support this understudied population.
促进工作场所归属感(WSB)被认为是改善健康和保留临床支持人员(CSS),在医疗保健系统的关键群体。这个比较主题分析探讨了CSS如何使用和不使用WSB来描述他们的工作文化,使用多层次的工作需求-资源(JD-R)模型。使用一种探索性的方法,我们旨在捕捉CSS中可能与WSB相关的文化元素的广度。方法采用混合主题分析法对美国东南部某大型学术医疗中心的匿名员工敬业度调查进行分析。对一个关于工作文化的开放式问题的回答进行归纳编码,然后将编码演绎成多层次的JD-R类别。矩阵编码研究了同意/强烈同意WSB的人与不同意/强烈不同意WSB的人在代码频率和内容上的差异。结果385名调查对象中,77% %为WSB。受访者描述了工作文化的积极和消极因素;WSB患者更频繁地强调积极方面(64% %),而消极方面较少(56% %),而没有WSB的患者则相反(22% %为阳性,89% %为阴性)。代码和内容的差异出现在组织、团队和个人层面主题之间。那些没有WSB的人独特地描述了他们因职业而被视为低人一等,直接经历歧视,更强烈地经历团队冲突等。那些有WSB的人更突出地描述了工作场所的多样性、包容性和同事关系等。研究结果表明,WSB的工作文化体验存在差异,需要进一步研究以更好地了解和支持这一未被充分研究的人群。
{"title":"Experiences of work culture delineated by workplace sense of belonging: A comparative qualitative study of clinical support staff","authors":"Petra J. Sprik ,&nbsp;Katherine A. Meese ,&nbsp;Shanequa Roscoe-Nelson ,&nbsp;Leila Sadri ,&nbsp;Samuel O. Boadu ,&nbsp;Feras Olyan ,&nbsp;Laurence M. Boitet","doi":"10.1016/j.ssmhs.2025.100135","DOIUrl":"10.1016/j.ssmhs.2025.100135","url":null,"abstract":"<div><h3>Background</h3><div>Promoting workplace sense of belonging (WSB) is suggested to improve the wellbeing and retention of clinical support staff (CSS), a critical group in healthcare systems. This comparative thematic analysis explored how CSS with and without WSB described their work culture, using the multi-level Job Demands-Resources (JD-R) model. Using an exploratory approach, we aimed to capture the breadth of cultural elements potentially related to WSB among CSS.</div></div><div><h3>Methods</h3><div>An anonymous employee engagement survey from a large academic medical center in the Southeastern United States was analyzed using hybrid thematic analysis. Responses to an open-ended question about work culture were inductively coded, then codes were deductively sorted into multi-level JD-R categories. Matrix coding explored differences in code frequency and content between those who agreed/strongly agreed with a WSB and those who disagreed/strongly disagreed.</div></div><div><h3>Results</h3><div>Among 385 analyzed respondents, 77 % indicated WSB. Respondents described positive and negative elements of work culture; those with WSB highlighted positive aspects more frequently (64 %) and negative aspects less frequently (56 %), whereas the opposite pattern was more pronounced for those without WSB (22 % positive, 89 % negative). Code and content differences emerged across organizational, team, and individual level themes. Those without WSB uniquely described being treated as inferior based on their profession, directly experiencing discrimination, and more intensely experiencing team conflict, among others. Those with WSB more saliently describe workplace diversity, inclusion, and collegial relationships, among others.</div></div><div><h3>Conclusion</h3><div>Findings suggest that work culture experiences differ by WSB, warranting further research to better understand and support this understudied population.</div></div>","PeriodicalId":101183,"journal":{"name":"SSM - Health Systems","volume":"5 ","pages":"Article 100135"},"PeriodicalIF":0.0,"publicationDate":"2025-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145094925","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Awareness and usability of community and facility-based health sector client feedback mechanism in Tanzania public health system. A mixed methods study 坦桑尼亚公共卫生系统中基于社区和设施的卫生部门客户反馈机制的认识和可用性混合方法研究
Pub Date : 2025-09-08 DOI: 10.1016/j.ssmhs.2025.100133
James T. Kengia , Pius Kagoma , Ally Kinyaga , Helga Mutasingwa , Simon Debere , Robert Smith , Marcos Robert Mzeru , Rashid Mbunda , Claud Kumalija , Paul Chaote , Felix Sukums , Msafiri Kabulwa , Eliud Eliakimu , Rashid S. Mfaume , Ntuli A. Kapologwe , Paschal Ruggajo , Wilson C. Mahera , Albino Kalolo
<div><h3>Background</h3><div>Client feedback systems are increasingly becoming important in person-centered health care. The systems provide opportunities to the public to interact with the health care providers and policymakers, present their concerns related to the performance of the health care system in order to improve the quality, equity, and responsiveness in the provision of services, hence increase social accountability. This study aimed to assess the situation of client feedback systems in Tanzania, focusing on the awareness and usability of existing facility- and community-based feedback platforms from the client’s perspective.</div></div><div><h3>Methods</h3><div>The study employed a concurrent mixed-method design using both quantitative and qualitative methods. Quantitatively, surveys were administered in July 2023 to 1009 clients who received either inpatient or outpatient services from 109 health care facilities in 20 councils across 10 regions of Tanzania mainland to gather structured data on satisfaction levels, perceptions of feedback mechanisms, and suggestions for improvement. Qualitative data were collected through Focus group Discussion (FGD) to get in-depth healthcare workers and or clients’ perspectives and experiences. These methods provided nuanced information, contextual insights, and a deeper understanding of the client feedback process. Combining these approaches yielded a comprehensive, multi-dimensional view of the client feedback mechanism landscape. We used Generalized Linear Mixed Model and thematic analysis for quantitative and qualitative data respectively.</div></div><div><h3>Results</h3><div>Our findings revealed that, the majority of the clients were aware of their right to provide feedback (79.78 %), and in particular familiar with the suggestion box (82.95 %) followed by phone calls (34.49), nevertheless most of them never provided feedback (67.3 %). Phone calls (83.75) and SMS (44.10 %) were the most preferred platforms to provide feedback. Comparatively, clients attending higher level health facilities, clients who visited facilities 4–5 times or more, those who received services for 45–60 min or more and those who were aware of existence of client feedback system than their counterparts were significantly more likely to provide feedback. Moreover, in qualitative findings availability of real time feedback, authenticity, user-friendliness of the system, digitalization, clarity in referral pathway and information use to support decisions and quality improvement was important factors to enhance usability.</div></div><div><h3>Conclusions</h3><div>Improving the usability of client feedback system is essential to attain person-centered health care and advance universal health coverage. The majority of the clients attending heath care facilities are aware of their right to provide feedback, nevertheless, most of them never provide feedback. Our study, have shed light on the need to invest on user friendly syst
客户反馈系统在以人为本的医疗保健中变得越来越重要。这些系统为公众提供了与卫生保健提供者和决策者互动的机会,提出他们对卫生保健系统绩效的关注,以提高服务提供的质量、公平性和响应能力,从而增加社会责任。本研究旨在评估坦桑尼亚客户反馈系统的情况,从客户的角度关注现有设施和社区反馈平台的意识和可用性。方法采用定量和定性相结合的并行混合方法设计。在数量上,于2023年7月对1009名客户进行了调查,这些客户在坦桑尼亚大陆10个地区20个理事会的109个卫生保健机构接受住院或门诊服务,以收集关于满意度、对反馈机制的看法和改进建议的结构化数据。通过焦点小组讨论(FGD)收集定性数据,深入了解卫生保健工作者和/或客户的观点和经验。这些方法提供了细致入微的信息、上下文洞察以及对客户反馈过程的更深入理解。将这些方法结合起来,就产生了客户反馈机制景观的一个全面的、多维的视图。定量数据采用广义线性混合模型,定性数据采用专题分析。结果调查结果显示,绝大多数受访客户了解自己的反馈权利(79.78 %),其中以意见箱(82.95 %)最为熟悉,其次是电话(34.49%),但大部分受访客户从未提供过反馈(67.3% %)。电话(83.75%)和短信(44.10 %)是最受欢迎的反馈平台。相比之下,到较高级别医疗机构就诊、4-5次 及以上就诊、45-60次 min及以上就诊以及知道存在客户反馈系统的患者提供反馈的可能性显著高于同行。此外,在定性调查结果中,实时反馈的可用性、真实性、系统的用户友好性、数字化、转诊途径的清晰度以及支持决策和质量改进的信息使用是提高可用性的重要因素。结论提高客户反馈系统的可用性是实现以人为本的医疗卫生服务和推进全民健康覆盖的必要条件。到卫生保健机构就诊的大多数病人都知道他们有提供反馈的权利,然而,他们中的大多数人从未提供反馈。我们的研究表明,有必要通过共同创造和数字化投资于用户友好型系统,以改善坦桑尼亚的客户反馈系统。此外,需要促进利用现有的反馈系统和为支持决策和改进质量而产生的信息,这是成功的关键。
{"title":"Awareness and usability of community and facility-based health sector client feedback mechanism in Tanzania public health system. A mixed methods study","authors":"James T. Kengia ,&nbsp;Pius Kagoma ,&nbsp;Ally Kinyaga ,&nbsp;Helga Mutasingwa ,&nbsp;Simon Debere ,&nbsp;Robert Smith ,&nbsp;Marcos Robert Mzeru ,&nbsp;Rashid Mbunda ,&nbsp;Claud Kumalija ,&nbsp;Paul Chaote ,&nbsp;Felix Sukums ,&nbsp;Msafiri Kabulwa ,&nbsp;Eliud Eliakimu ,&nbsp;Rashid S. Mfaume ,&nbsp;Ntuli A. Kapologwe ,&nbsp;Paschal Ruggajo ,&nbsp;Wilson C. Mahera ,&nbsp;Albino Kalolo","doi":"10.1016/j.ssmhs.2025.100133","DOIUrl":"10.1016/j.ssmhs.2025.100133","url":null,"abstract":"&lt;div&gt;&lt;h3&gt;Background&lt;/h3&gt;&lt;div&gt;Client feedback systems are increasingly becoming important in person-centered health care. The systems provide opportunities to the public to interact with the health care providers and policymakers, present their concerns related to the performance of the health care system in order to improve the quality, equity, and responsiveness in the provision of services, hence increase social accountability. This study aimed to assess the situation of client feedback systems in Tanzania, focusing on the awareness and usability of existing facility- and community-based feedback platforms from the client’s perspective.&lt;/div&gt;&lt;/div&gt;&lt;div&gt;&lt;h3&gt;Methods&lt;/h3&gt;&lt;div&gt;The study employed a concurrent mixed-method design using both quantitative and qualitative methods. Quantitatively, surveys were administered in July 2023 to 1009 clients who received either inpatient or outpatient services from 109 health care facilities in 20 councils across 10 regions of Tanzania mainland to gather structured data on satisfaction levels, perceptions of feedback mechanisms, and suggestions for improvement. Qualitative data were collected through Focus group Discussion (FGD) to get in-depth healthcare workers and or clients’ perspectives and experiences. These methods provided nuanced information, contextual insights, and a deeper understanding of the client feedback process. Combining these approaches yielded a comprehensive, multi-dimensional view of the client feedback mechanism landscape. We used Generalized Linear Mixed Model and thematic analysis for quantitative and qualitative data respectively.&lt;/div&gt;&lt;/div&gt;&lt;div&gt;&lt;h3&gt;Results&lt;/h3&gt;&lt;div&gt;Our findings revealed that, the majority of the clients were aware of their right to provide feedback (79.78 %), and in particular familiar with the suggestion box (82.95 %) followed by phone calls (34.49), nevertheless most of them never provided feedback (67.3 %). Phone calls (83.75) and SMS (44.10 %) were the most preferred platforms to provide feedback. Comparatively, clients attending higher level health facilities, clients who visited facilities 4–5 times or more, those who received services for 45–60 min or more and those who were aware of existence of client feedback system than their counterparts were significantly more likely to provide feedback. Moreover, in qualitative findings availability of real time feedback, authenticity, user-friendliness of the system, digitalization, clarity in referral pathway and information use to support decisions and quality improvement was important factors to enhance usability.&lt;/div&gt;&lt;/div&gt;&lt;div&gt;&lt;h3&gt;Conclusions&lt;/h3&gt;&lt;div&gt;Improving the usability of client feedback system is essential to attain person-centered health care and advance universal health coverage. The majority of the clients attending heath care facilities are aware of their right to provide feedback, nevertheless, most of them never provide feedback. Our study, have shed light on the need to invest on user friendly syst","PeriodicalId":101183,"journal":{"name":"SSM - Health Systems","volume":"5 ","pages":"Article 100133"},"PeriodicalIF":0.0,"publicationDate":"2025-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145094924","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Financing and purchasing mechanisms of primary health care in Southeast Asia region: Findings from a scoping review 东南亚地区初级卫生保健的筹资和购买机制:范围审查的结果
Pub Date : 2025-09-06 DOI: 10.1016/j.ssmhs.2025.100132
Hsu Myat Mon , Aungsumalee Pholpark , Leonard Thomas Sy Lim , Tsolmongerel Tsilaajav , Valeria de Oliveira Cruz , Piya Hanvoravongchai

Background

Despite commitment to Primary Health Care (PHC), financing has been a persistent challenge in Southeast Asia, with limited discussions. To address this knowledge gap, this study explores three key financing mechanisms: revenue mobilization, pooling, and purchasing across the region.

Methods

A scoping review, with searches in PubMed, Scopus, Embase, and Google Scholar, was conducted. Screening was done via Covidence, with data extracted and analyzed in Excel using a framework analysis.

Results

Of 2521 sources, 171 were included. Limited information specific to PHC was found. Revenue mobilization mainly includes out-of-pocket payment, government funding, social insurance contributions, and a mix of government and external funding. Pooling for PHC financing was seen in Thailand, while other countries showed multiple levels of pooling under general health financing. The prevalent purchasing method for public facilities is line-item budgeting, with salaries as the primary payment method for healthcare providers. Some countries employ performance-linked methods and capitation for provider payments. Significant challenges include inadequate budget allocations, financial flow fragmentation, and poor coordination and low capacity for financial management.

Conclusion

Financing for PHC is found to be insufficient and inefficient, mainly using traditional mechanisms. Cross-country learning and collaboration can support the development of strategic PHC financing mechanisms.
尽管致力于初级卫生保健(PHC),但在东南亚,融资一直是一个持续的挑战,讨论有限。为了解决这一知识差距,本研究探讨了三种关键的融资机制:收入动员、集中和整个地区的采购。方法检索PubMed、Scopus、Embase和谷歌Scholar进行文献综述。通过covid - ence进行筛选,并使用框架分析在Excel中提取和分析数据。结果2521个来源中,171个被纳入。发现PHC特有的信息有限。收入动员主要包括自付、政府资金、社会保险缴费以及政府和外部资金的混合。泰国为初级保健筹资集中,而其他国家则在一般卫生筹资项下显示出多层次的集中。公共设施的普遍采购方法是项目预算,工资是医疗保健提供者的主要支付方式。一些国家采用与业绩挂钩的方法和按人头支付服务提供者的费用。重大挑战包括预算拨款不足、资金流动分散、协调不力和财务管理能力低下。结论基层医疗卫生融资不足、效率低下,主要采用传统机制。跨国学习和合作可以支持发展战略性初级保健筹资机制。
{"title":"Financing and purchasing mechanisms of primary health care in Southeast Asia region: Findings from a scoping review","authors":"Hsu Myat Mon ,&nbsp;Aungsumalee Pholpark ,&nbsp;Leonard Thomas Sy Lim ,&nbsp;Tsolmongerel Tsilaajav ,&nbsp;Valeria de Oliveira Cruz ,&nbsp;Piya Hanvoravongchai","doi":"10.1016/j.ssmhs.2025.100132","DOIUrl":"10.1016/j.ssmhs.2025.100132","url":null,"abstract":"<div><h3>Background</h3><div>Despite commitment to Primary Health Care (PHC), financing has been a persistent challenge in Southeast Asia, with limited discussions. To address this knowledge gap, this study explores three key financing mechanisms: revenue mobilization, pooling, and purchasing across the region.</div></div><div><h3>Methods</h3><div>A scoping review, with searches in PubMed, Scopus, Embase, and Google Scholar, was conducted. Screening was done via Covidence, with data extracted and analyzed in Excel using a framework analysis.</div></div><div><h3>Results</h3><div>Of 2521 sources, 171 were included. Limited information specific to PHC was found. Revenue mobilization mainly includes out-of-pocket payment, government funding, social insurance contributions, and a mix of government and external funding. Pooling for PHC financing was seen in Thailand, while other countries showed multiple levels of pooling under general health financing. The prevalent purchasing method for public facilities is line-item budgeting, with salaries as the primary payment method for healthcare providers. Some countries employ performance-linked methods and capitation for provider payments. Significant challenges include inadequate budget allocations, financial flow fragmentation, and poor coordination and low capacity for financial management.</div></div><div><h3>Conclusion</h3><div>Financing for PHC is found to be insufficient and inefficient, mainly using traditional mechanisms. Cross-country learning and collaboration can support the development of strategic PHC financing mechanisms.</div></div>","PeriodicalId":101183,"journal":{"name":"SSM - Health Systems","volume":"5 ","pages":"Article 100132"},"PeriodicalIF":0.0,"publicationDate":"2025-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145048732","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Performance and challenges of Accredited Social Health Activists (ASHAs) in delivering key Maternal and Newborn Health (MNH) services in India: A systematic review and meta-analyses 经认可的社会健康活动家(ASHAs)在印度提供关键的孕产妇和新生儿健康(MNH)服务方面的表现和挑战:系统回顾和荟萃分析
Pub Date : 2025-09-04 DOI: 10.1016/j.ssmhs.2025.100134
Sukriti Chawla , Chandan Kumar , Montu Bose , Shikha M. Shrivastav

Background

Accredited Social Health Activists (ASHAs), a cadre of community health workers in India, have played a significant role in improving key maternal and newborn health (MNH) services since their inception in 2005 under the National Rural Health Mission (NRHM). However, persistent inequalities in the coverage of these health services and the expanding engagement of ASHAs within the health system necessitate a revisit to their performance and the challenges they face. This study synthesizes existing evidence on ASHAs' performance in MNH services.

Methods

A comprehensive search of bibliographic databases, including PubMed, Scopus, Embase, and Web of Science, yielded a total of 9140 studies. Of these, 38 studies were included in the systematic review, and 31 in the meta-analyses. Random-effects models were used to estimate the pooled effect size (Relative Risk) of ASHAs in delivering three key MNH services: antenatal care visits, institutional deliveries, and postnatal care.

Findings

The meta-analyses suggest that ASHAs have a positive, albeit marginal, impact on improving key MNH services. Qualitative studies revealed both enablers and barriers to ASHA’s performance, which were classified into individual, cultural, and health system-related factors.

Interpretation

The study highlights that fostering a supportive environment is crucial for enhancing ASHAs’ impact on MNH service coverage. Given significant interstate disparities, regionally adaptive strategies are required. Additionally, the scope of ASHAs' responsibilities should be periodically reviewed to ensure the provision of holistic and culturally sensitive maternal care.
背景经认证的社会卫生活动家(ASHAs)是印度社区卫生工作者的骨干,自2005年在国家农村卫生特派团(NRHM)下成立以来,在改善关键的孕产妇和新生儿卫生服务(MNH)方面发挥了重要作用。然而,由于这些卫生服务的覆盖范围持续存在不平等现象,以及卫生系统内卫生服务机构的参与不断扩大,有必要重新审视它们的表现和它们面临的挑战。本研究综合了现有的证据,ASHAs在MNH服务中的表现。方法综合检索PubMed、Scopus、Embase、Web of Science等文献数据库,共检索9140篇文献。其中,38项研究被纳入系统综述,31项研究被纳入荟萃分析。使用随机效应模型来估计asha在提供三个关键的MNH服务方面的总效应大小(相对风险):产前保健访问、机构分娩和产后护理。研究结果荟萃分析表明,asha对改善关键的MNH服务有积极的,尽管是边际的影响。定性研究揭示了ASHA绩效的促进因素和障碍,这些因素分为个人因素、文化因素和卫生系统相关因素。该研究强调,培育一个支持性的环境对于增强asha对MNH服务覆盖的影响至关重要。鉴于巨大的州际差异,需要采取区域适应战略。此外,应定期审查卫生服务机构的职责范围,以确保提供全面和文化敏感的产妇护理。
{"title":"Performance and challenges of Accredited Social Health Activists (ASHAs) in delivering key Maternal and Newborn Health (MNH) services in India: A systematic review and meta-analyses","authors":"Sukriti Chawla ,&nbsp;Chandan Kumar ,&nbsp;Montu Bose ,&nbsp;Shikha M. Shrivastav","doi":"10.1016/j.ssmhs.2025.100134","DOIUrl":"10.1016/j.ssmhs.2025.100134","url":null,"abstract":"<div><h3>Background</h3><div>Accredited Social Health Activists (ASHAs), a cadre of community health workers in India, have played a significant role in improving key maternal and newborn health (MNH) services since their inception in 2005 under the National Rural Health Mission (NRHM). However, persistent inequalities in the coverage of these health services and the expanding engagement of ASHAs within the health system necessitate a revisit to their performance and the challenges they face. This study synthesizes existing evidence on ASHAs' performance in MNH services.</div></div><div><h3>Methods</h3><div>A comprehensive search of bibliographic databases, including PubMed, Scopus, Embase, and Web of Science, yielded a total of 9140 studies. Of these, 38 studies were included in the systematic review, and 31 in the meta-analyses. Random-effects models were used to estimate the pooled effect size (Relative Risk) of ASHAs in delivering three key MNH services: antenatal care visits, institutional deliveries, and postnatal care.</div></div><div><h3>Findings</h3><div>The meta-analyses suggest that ASHAs have a positive, albeit marginal, impact on improving key MNH services. Qualitative studies revealed both enablers and barriers to ASHA’s performance, which were classified into individual, cultural, and health system-related factors.</div></div><div><h3>Interpretation</h3><div>The study highlights that fostering a supportive environment is crucial for enhancing ASHAs’ impact on MNH service coverage. Given significant interstate disparities, regionally adaptive strategies are required. Additionally, the scope of ASHAs' responsibilities should be periodically reviewed to ensure the provision of holistic and culturally sensitive maternal care.</div></div>","PeriodicalId":101183,"journal":{"name":"SSM - Health Systems","volume":"5 ","pages":"Article 100134"},"PeriodicalIF":0.0,"publicationDate":"2025-09-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145018833","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The role of informal health providers in the management of neglected tropical diseases in Liberia: A participatory investigation 利比里亚非正式保健提供者在被忽视的热带病管理中的作用:参与性调查
Pub Date : 2025-09-03 DOI: 10.1016/j.ssmhs.2025.100131
Hannah Berrian , Laura Dean , Shahreen Chowdhury , Zeela Zaizay , Sally Theobald , Wede Seekey , Jerry Kollie , John Solunta Smith Jr , Colleen Parker , Emerson Rogers , Rosalind McCollum

Background

Informal health providers (e.g. traditional and faith healers) are the first point of contact for many persons affected by skin Neglected Tropical Diseases (NTDs) due to varying beliefs and perceptions, yet, they are typically not considered within interventions designed to support persons affected. Despite this neglect, most informal providers are already using their existing roles within communities to support persons affected with care. We sought to investigate the role of informal providers in the management of NTDs in Liberia using participatory approaches to understand and identify ways to improve equitable and effective care for people affected by skin NTDs.

Methods

Qualitative and participatory data were collected from two purposively selected counties in Liberia: Grand Gedeh and Lofa. Key informant interviews (6), photovoice (16), and vignettes (32) with traditional and faith healers and informal drug sellers sought to understand their roles in providing care for people affected by skin NTDs. Analysis was conducted using a thematic framework approach.

Findings

Health beliefs influenced care seeking from informal providers and/or biomedical care. Informal providers provide persons affected with holistic support, including physical, psychosocial, spiritual, social and financial. This care, based on their respective underlying health beliefs and cultural norms, is driven by perceptions of poor quality of the formal or biomedical health system. During care provision, traditional and faith healers emphasised referring persons affected to the health facility as part of their roles.

Conclusion

Understanding the roles of informal providers in the management of skin NTDs is important in reducing the burden of NTDs. Informal providers are trusted by their communities and seen as a primary contact to provide care. They expressed willingness to collaborate with the formal health system. Training them on identification and referral, and basic psychosocial support would enhance early referral and collaboration between formal and informal health systems.
背景:由于信仰和观念不同,许多受皮肤被忽视热带病影响的人首先接触的是正规卫生服务提供者(如传统和信仰治疗师),然而,在旨在支持受影响者的干预措施中,他们通常没有被考虑在内。尽管存在这种忽视,但大多数非正式提供者已经在利用其在社区中的现有作用来支持受护理影响的人。我们试图通过参与式方法调查利比里亚非正规提供者在被忽视热带病管理中的作用,以了解和确定改善皮肤被忽视热带病患者公平和有效护理的方法。方法从利比里亚两个有目的选择的县:大格德县和洛法县收集定性和参与性数据。对主要信息提供者的访谈(6)、照片语音(16)和对传统和信仰治疗师和非正式药物销售商的小插曲(32)试图了解他们在为受皮肤被忽视热带病影响的人提供护理方面的作用。采用专题框架方法进行了分析。发现健康信念影响非正式提供者和/或生物医学护理的求医。非正式提供者向受影响的人提供全面支助,包括身体、社会心理、精神、社会和财政支助。这种基于各自基本卫生信仰和文化规范的护理是由对正规或生物医学卫生系统质量差的看法所驱动的。在提供护理期间,传统和信仰治疗师强调将受影响的人转介到保健设施,这是其职责的一部分。结论认识非正式提供者在皮肤被忽视热带病管理中的作用,对减轻被忽视热带病的负担具有重要意义。非正式提供者受到社区的信任,并被视为提供护理的主要接触者。他们表示愿意与正规卫生系统合作。对他们进行识别和转诊以及基本社会心理支持方面的培训将加强正式和非正式卫生系统之间的早期转诊和合作。
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引用次数: 0
Community health worker contributions to climate resilient health systems: A qualitative study of how community health workers navigate extreme weather events in the Philippines 社区卫生工作者对气候适应性卫生系统的贡献:菲律宾社区卫生工作者如何应对极端天气事件的定性研究
Pub Date : 2025-09-02 DOI: 10.1016/j.ssmhs.2025.100130
Bridget Beggs , Laura Jane Brubacher , Monica Bustos , Lincoln Lau , Jennifer Liu , Warren Dodd
Community health workers (CHWs) are an important source of health-related support and care across many resource-constrained settings. However, amid the increasing frequency and intensity of extreme weather events globally, there is a need to understand how CHWs may experience and navigate these events, and consider potential opportunities to strengthen their contributions to climate resilient health systems. This study explored the experiences of CHWs before, during, and after extreme weather events to examine how their identities, existing responsibilities, and perceived capacity shaped their ability to contribute towards preparedness, response, and recovery efforts in their communities. In collaboration with a Philippines-based non-governmental organization (NGO), we conducted 51 semi-structured interviews with CHWs affiliated with an NGO-led CHW program across four municipalities in Negros Oriental, Philippines. All interviews were audio-recorded, transcribed, and thematically analyzed using a hybrid deductive-inductive approach. Participants described how the various roles and responsibilities they held within and outside of their household shaped their engagement with preparedness, response, and recovery to extreme weather events. Importantly, participants highlighted opportunities to enhance their contributions to preparedness, response, and recovery efforts in their communities. Further, participants discussed how additional training and material resources could be leveraged to enhance preparedness to and recovery from extreme weather events in their communities. Overall, this study provides insight into how CHWs may contribute to climate resilient health systems amid extreme weather events, and underscores the complexities of recognizing CHWs as both health leaders and community members in disaster risk management practices.
在许多资源受限的环境中,社区卫生工作者是卫生相关支持和护理的重要来源。然而,随着全球极端天气事件的频率和强度不断增加,有必要了解卫生工作者如何经历和应对这些事件,并考虑潜在的机会,以加强其对气候适应型卫生系统的贡献。本研究探讨了社区卫生工作者在极端天气事件发生之前、期间和之后的经历,以研究他们的身份、现有的责任和感知能力如何影响他们为社区的准备、响应和恢复工作做出贡献的能力。我们与菲律宾的一个非政府组织(NGO)合作,在菲律宾东内格罗斯的四个城市,与非政府组织领导的CHW项目附属的CHW进行了51次半结构化访谈。所有的访谈都被录音,转录,并使用混合演绎-归纳方法进行主题分析。参与者描述了他们在家庭内外扮演的各种角色和责任如何影响了他们对极端天气事件的准备、响应和恢复的参与。重要的是,与会者强调了加强他们对社区准备、应对和恢复工作的贡献的机会。此外,与会者还讨论了如何利用额外的培训和物质资源来加强社区对极端天气事件的准备和恢复。总体而言,本研究提供了在极端天气事件中卫生工作者如何为气候适应型卫生系统做出贡献的见解,并强调了将卫生工作者视为灾害风险管理实践中的卫生领导者和社区成员的复杂性。
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引用次数: 0
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SSM - Health Systems
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