Pub Date : 2018-11-20DOI: 10.1007/978-3-658-22542-1_9
Jan Hendrik Betzing, Daniel Beverungen, J. Becker
{"title":"Gestaltungsprinzipien für mobile, kontextbezogene Dienste zur Ko-Kreation digitaler Einkaufserlebnisse im Einzelhandel","authors":"Jan Hendrik Betzing, Daniel Beverungen, J. Becker","doi":"10.1007/978-3-658-22542-1_9","DOIUrl":"https://doi.org/10.1007/978-3-658-22542-1_9","url":null,"abstract":"","PeriodicalId":118029,"journal":{"name":"Digital Customer Experience","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-11-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124053203","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-11-20DOI: 10.1007/978-3-658-22542-1_4
M. Heuchert, Benjamin Barann, A. Cordes, J. Becker
{"title":"Entwicklung eines Entity-Relationship-Modells und eines Verknüpfungskonzeptes – eine Betrachtung des Omni-Channel-Managements aus einer Information Systems-Perspektive","authors":"M. Heuchert, Benjamin Barann, A. Cordes, J. Becker","doi":"10.1007/978-3-658-22542-1_4","DOIUrl":"https://doi.org/10.1007/978-3-658-22542-1_4","url":null,"abstract":"","PeriodicalId":118029,"journal":{"name":"Digital Customer Experience","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-11-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115344670","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-11-20DOI: 10.1007/978-3-658-22542-1_14
Sebastian Werning, Lisa Berkemeier, B. Zobel, Ingmar Ickerott, O. Thomas
{"title":"Der Kunde als Dienstleister in der Supply Chain: Akzeptanz und Gebrauchstauglichkeit von Smart-Glasses-Systemen im Self-Service","authors":"Sebastian Werning, Lisa Berkemeier, B. Zobel, Ingmar Ickerott, O. Thomas","doi":"10.1007/978-3-658-22542-1_14","DOIUrl":"https://doi.org/10.1007/978-3-658-22542-1_14","url":null,"abstract":"","PeriodicalId":118029,"journal":{"name":"Digital Customer Experience","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-11-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124725683","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-11-20DOI: 10.1007/978-3-658-22542-1_13
P. Meier, Jan Heinrich Beinke, Frank Teuteberg
{"title":"Digitale Transformation ländlicher Versorgungsstrukturen durch Partizipation der Bevölkerung","authors":"P. Meier, Jan Heinrich Beinke, Frank Teuteberg","doi":"10.1007/978-3-658-22542-1_13","DOIUrl":"https://doi.org/10.1007/978-3-658-22542-1_13","url":null,"abstract":"","PeriodicalId":118029,"journal":{"name":"Digital Customer Experience","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-11-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128142009","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-11-20DOI: 10.1007/978-3-658-22542-1_2
S. Dreyer, Jan Zeren, B. Lebek, M. Breitner
{"title":"Kritische Erfolgsfaktoren für die Einführung von Smart Services: Eine Anbietersicht","authors":"S. Dreyer, Jan Zeren, B. Lebek, M. Breitner","doi":"10.1007/978-3-658-22542-1_2","DOIUrl":"https://doi.org/10.1007/978-3-658-22542-1_2","url":null,"abstract":"","PeriodicalId":118029,"journal":{"name":"Digital Customer Experience","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-11-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133906607","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-11-20DOI: 10.1007/978-3-658-22542-1_19
Volkmar Mrass, C. Peters
{"title":"Digitale Wertschöpfung durch Crowd Services: Neue Formen des Kundensupports am Beispiel Mila und Swisscom","authors":"Volkmar Mrass, C. Peters","doi":"10.1007/978-3-658-22542-1_19","DOIUrl":"https://doi.org/10.1007/978-3-658-22542-1_19","url":null,"abstract":"","PeriodicalId":118029,"journal":{"name":"Digital Customer Experience","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-11-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132951992","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-11-20DOI: 10.1007/978-3-658-22542-1_1
S. Robra-Bissantz, Christoph Lattemann
{"title":"7 Rules of Attraction – Mit kundenorientierten Diensten erfolgreich in der Digitalen Transformation","authors":"S. Robra-Bissantz, Christoph Lattemann","doi":"10.1007/978-3-658-22542-1_1","DOIUrl":"https://doi.org/10.1007/978-3-658-22542-1_1","url":null,"abstract":"","PeriodicalId":118029,"journal":{"name":"Digital Customer Experience","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-11-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125326892","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-11-20DOI: 10.1007/978-3-658-22542-1_3
R. Heidekrüger, M. Heuchert, Nico Clever, J. Becker
{"title":"Konstruktion eines Omni-Channel-Frameworks für Sales & Service in KMU in der B2B-Telekommunikationsindustrie","authors":"R. Heidekrüger, M. Heuchert, Nico Clever, J. Becker","doi":"10.1007/978-3-658-22542-1_3","DOIUrl":"https://doi.org/10.1007/978-3-658-22542-1_3","url":null,"abstract":"","PeriodicalId":118029,"journal":{"name":"Digital Customer Experience","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-11-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121012647","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-11-20DOI: 10.1007/978-3-658-22542-1_5
Dominique Winter, Gunnar Stevens
{"title":"Evaluation der organisationalen UX-Gestaltungskompetenz","authors":"Dominique Winter, Gunnar Stevens","doi":"10.1007/978-3-658-22542-1_5","DOIUrl":"https://doi.org/10.1007/978-3-658-22542-1_5","url":null,"abstract":"","PeriodicalId":118029,"journal":{"name":"Digital Customer Experience","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-11-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134208653","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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