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An Inclusive Model for Assessing the Quality of Service in Public Sector Tertiary Hospitals 公立三级医院服务质量评估的包容性模型
Pub Date : 2018-12-31 DOI: 10.31529/SJMS.V4I2.280
Z. Ullah, Muhammad Zeb Khan
Quality has taken central stage in contemporary organizations and is one of the key areas of competition. Healthcare organizations, in particular, strive to provide better quality services to their patients in order to gain competitive advantage. Researchers and academicians have yet to agree on how to define and measure quality of service. Attempts have been made to develop standards and measurements to determine the degree of quality of services. However, the literature does not contain a model or standards to measure the quality of health care services. The paper in question presents an inclusive model to measure the quality of service of healthcare organizations. In addition to healthcare services (cure and care) the model encompasses teaching aspect of hospitals as well. This model was developed on the basis of an in-depth and careful study of a large (2400 bedded) public sector teaching hospital spread over a period of two years.  Data was collected from 400 patients, 250 employees, 200 general public, and 250 students through questionnaire followed by in-depth interviews. In addition to all this, various processes and interactions among individuals in the hospital were closely observed. Hospital records were studied. Anything that possibly could contribute to the quality of service in hospital was placed under one of the three dimensions of the model. Since the model has been inductively developed through data triangulation, it can safely be used to measure the quality of health care services with a good deal of accuracy.
质量在当代组织中占据了中心地位,是竞争的关键领域之一。医疗保健组织尤其努力为患者提供更优质的服务,以获得竞争优势。研究人员和学者们还没有就如何定义和衡量服务质量达成一致。已经尝试制定标准和衡量标准,以确定服务质量的程度。然而,文献没有包含一个模型或标准来衡量卫生保健服务的质量。本文提出了一个包容性模型来衡量医疗机构的服务质量。除了医疗保健服务(治疗和护理)外,该模式还包括医院的教学方面。该模型是在对一家大型(2400张床位)公立教学医院进行为期两年的深入和仔细研究的基础上开发的。通过问卷调查和深度访谈,收集了400名患者、250名员工、200名公众和250名学生的数据。除此之外,还密切观察了医院中个人之间的各种过程和相互作用。研究了医院记录。任何可能有助于提高医院服务质量的东西都被置于模型的三个维度之一之下。由于该模型是通过数据三角测量归纳开发的,因此可以安全地用于测量医疗保健服务的质量,并且具有很高的准确性。
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引用次数: 0
Stock Returns Prediction by Using Artificial Neural Netwok Model for Pakistan Stock Exchange 利用人工神经网络模型预测巴基斯坦证券交易所股票收益
Pub Date : 2018-12-31 DOI: 10.31529/SJMS.2018.4.2.5
Syed Aziz Rasool, A. Kiani
Artificial neural networks are extensively used to predict the financial time series. This study implements the neural network model for predicting the daily returns of the Pakistan Stock Exchange (PSE). Such an application for PSE is very rare. A multi-layer perception network is used for the model used in this study, while the network is trained using the Error Back Propagation algorithm. The results showed that the predictive power of the network was performed by the return of the previous day rather than the input of the first three days. Therefore, this study showed satisfactory results for PSE. In short, artificial intelligence can be used to give a better picture of stock market operators and can be used as an alternative or additional to predict financial variables.
人工神经网络被广泛用于预测金融时间序列。本研究运用神经网路模型预测巴基斯坦证券交易所(PSE)的日收益。这样的PSE应用是非常罕见的。本研究中使用的模型使用多层感知网络,而网络使用误差反向传播算法进行训练。结果表明,网络的预测能力是通过前一天的返回而不是前三天的输入来执行的。因此,本研究对PSE显示了满意的结果。简而言之,人工智能可以用来更好地了解股市操作者,也可以作为预测金融变量的替代或附加手段。
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引用次数: 2
Job Market Analysis: A Comparative Study of Library and Information Science with Computer Science and Management Science Subjects in KP 就业市场分析:KP图书馆情报学与计算机科学、管理科学的比较研究
Pub Date : 2018-06-30 DOI: 10.31529/sjms.2018.4.1.2
S. Jan, Sajeed Gul, Ishtiaq Khan
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引用次数: 0
Effects of Fund Attributes on Fund Return: An Analysis of Close-End Mutual Funds of Pakistan 基金属性对基金收益的影响——以巴基斯坦封闭式共同基金为例
Pub Date : 2018-06-30 DOI: 10.31529/SJMS.V4I1.216
Z. Rehman, Asad Khan, Abdul Qadir Shah, S. Khan
Mutual funds have become an attractive investment option particularly for small investors to diversify their portfolio. The aim of this study is to explore the determinants of close ended mutual funds return in Pakistan. For this purpose secondary data is used from 2007-2013. Multiple regression analysis is carried out to measure the determinants (fund size, liquidity, expense ratio and fund turnover) of fund return. The findings of the study revealed that expense ratio and fund turnover significantly influences the return of the fund. Moreover, fund size is positively related to fund return whereas expense ratio, fund turnover and liquidity are inversely related to fund return.
共同基金已成为一种有吸引力的投资选择,特别是对小投资者来说,以分散他们的投资组合。本研究的目的是探讨巴基斯坦封闭式共同基金回报的决定因素。为此,我们使用了2007-2013年的二手数据。通过多元回归分析衡量基金收益的决定因素(基金规模、流动性、费用率和基金周转率)。研究结果显示,费用率和基金周转率对基金收益有显著影响。此外,基金规模与基金收益正相关,而费用率、基金周转率和流动性与基金收益负相关。
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引用次数: 1
Is Privatization a Panacea? Pre and Post Privatization Analysis of Financial Performance 私有化是万灵药吗?私有化前后财务绩效分析
Pub Date : 2018-06-30 DOI: 10.31529/SJMS.V4I1.169
Muhammad Zeb Khan, Z. Ullah
The aim of this study is to examine the impact of privatization of state-owned enterprise on financial performance, employees’ satisfaction and customer satisfaction.  Pakistan Telecommunication Company Limited (PTCL) was taken as the organization for analysis. Five years pre and post-privatization financial figures were analyzed to compare the return on asset, return on equity, earning per share, net profit margin, and dividend payout. To know customer satisfaction level, the questionnaire was personally administered and 102 questionnaires complete from all respects were included for analysis. A semi-structured interview was conducted with 25 employees to determine the satisfaction level of employees. Findings of the study confirmed adverse financial performance after privatization followed by the high level of employees’ dissatisfaction. However, customer satisfaction level was high after privatization
本研究旨在探讨国有企业民营化对财务绩效、员工满意度和顾客满意度的影响。以巴基斯坦电信有限公司(PTCL)为分析组织。分析了私有化前后五年的财务数据,以比较资产收益率、股本收益率、每股收益、净利润率和股息支付。为了了解顾客满意程度,我们亲自进行问卷调查,从各方面收集了102份完整的问卷进行分析。对25名员工进行半结构化访谈,以确定员工的满意度。研究结果证实,私有化后财务表现不佳,随之而来的是员工的高度不满。民营化后的顾客满意度较高
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引用次数: 0
Spiritual Intelligence a Source of Improved Employee Performance Through Organization Commitment 精神智力是通过组织承诺提高员工绩效的来源
Pub Date : 2018-06-30 DOI: 10.31529/SJMS.V4I1.220
Zara Tahir, Atiq-ur Rahman
The purpose of this study is to present an analysis on the impact of the of Spiritual intelligence on the Organization commitment of the employees and also on the employee performance, it also involves a study of the mediating role of the Organization commitment between the Spiritual intelligence and  employee performance in the Telecom sector of Pakistan. Relationship of the seven major themes of the spiritual intelligence also known as dimensions of spiritual intelligence have also been individually tested with organization commitment. Questionnaire distribution method was used to conduct this research. The total numbers of respondents were 258 in which the respondents of belonged to different service providers and mobile phone operators. People surveyed are all employees of the stated companies. The findings of this research paper indicate that all of  the  dimensions spiritual intelligence are positively correlated with the  organization commitment and there is a significant evidence that the organization commitment serves as a mediator between the Spiritual intelligence and Employee performance. This paper encourages the companies that they should on the development and promotion of the spiritual intelligence in the employees in order to increase their level of organization commitment and performance. Keywords –Spiritual intelligence, dimensions of spiritual intelligence , Organization commitment, Employee performance.
本研究的目的是分析精神智力对员工组织承诺和员工绩效的影响,并研究巴基斯坦电信部门组织承诺在精神智力和员工绩效之间的中介作用。精神智力的七个主要主题的关系也被称为精神智力的维度,也被单独测试与组织承诺。本研究采用问卷调查法进行。受访者总数为258人,其中的受访者来自不同的服务供应商和流动电话营办商。被调查者都是上述公司的员工。研究结果表明,精神智力的各维度均与组织承诺呈显著正相关,组织承诺在精神智力与员工绩效之间起中介作用。本文鼓励企业重视员工精神智力的开发和提升,以提高员工的组织承诺和绩效水平。关键词:精神智力,精神智力维度,组织承诺,员工绩效。
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引用次数: 3
Antecedents of Customer Service Orientation 顾客服务导向的前因
Pub Date : 2018-06-30 DOI: 10.31529/SJMS.V4I1.175
M. Kaleem, Saira Kaleem, Hussain Ahmad
Customer service orientation is about knowing customers and willingly responding their expectations. Research efforts are underway to identify antecedents of customer service orientation. This concept is essential for service sector organizations. This study has examined the impact of  Transactional leadership, Transformational leadership and perceived organizational support as antecedents of customer service orientation in the banking sector. Data from 278 respondents was gathered from bank employees in Islambad, Pakistan. Results have shown a positive and significant impact of all three antecedents on customer service orientation. This study will help banking sector organizations to design policies for enhancing customer service orientation by improving employees performance with effective leadership and supportive work environment.
客户服务导向是了解客户并愿意回应他们的期望。研究工作正在进行中,以确定客户服务导向的先决条件。这个概念对于服务部门的组织来说是必不可少的。本研究考察了交易型领导、变革型领导和感知组织支持作为银行部门客户服务导向的前因的影响。278名受访者的数据来自巴基斯坦伊斯兰堡的银行员工。结果显示,这三种前因对顾客服务取向都有显著的正向影响。本研究将协助银行业组织设计政策,透过有效的领导和支持性的工作环境,改善员工绩效,以提升客户服务导向。
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引用次数: 0
Financial Leverage, Working Capital Management and Firm Profitability: Empirical Evidence from Pakistan Stock Exchange 财务杠杆、营运资本管理与企业盈利能力:来自巴基斯坦证券交易所的经验证据
Pub Date : 2018-06-30 DOI: 10.31529/SJMS.V4I1.247
Asad Khan, M. Sohail, Z. Rehman
This study aims to investigate the working capital management practices and its effects on firms’ profitability with moderating role of leverage. The Generalized Method of Moments estimation technique under fixed effect specification is used to analyze the cross-industries sample of 210 nonfinancial firms listed on Pakistan Stock Exchange. The result showed that receivable collection period and payable payment period have positive significant impact on profitability of firms, on the other hand cash cycle has significant negative impact on profitability of firms, and where as the impact of payable payment period is found insignificant on profitability. In case of moderation of leverage with respect to relationship of working capital with profitability the results showed that leverage weakens this relationship significantly. The study suggests that managers in nonfinancial sector should take into consideration the moderating role of leverage with respect to working capital management.
本研究旨在探讨营运资金管理实务及其对企业盈利能力的影响,以及杠杆的调节作用。利用固定效应规范下的广义矩量估计技术,对巴基斯坦证券交易所210家非金融类上市公司的跨行业样本进行了分析。结果表明,应收回收期和应付付款期对企业盈利能力有显著的正向影响,而现金周期对企业盈利能力有显著的负向影响,其中应付付款期对盈利能力的影响不显著。在杠杆调节营运资金与盈利能力关系的情况下,结果表明杠杆显著削弱了这种关系。研究建议非金融部门的管理者应考虑杠杆在营运资金管理方面的调节作用。
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引用次数: 2
Role of Brand Loyalty in Building Bran Equity: A Comparative Study of Consumer Involvement Levels 品牌忠诚在建立品牌资产中的作用:消费者参与水平的比较研究
Pub Date : 2018-06-30 DOI: 10.31529/SJMS.V4I1.198
Shahid Nawaz, Mudassar Ali, M. Ishfaq, M. Nawaz, Muhammad Noman Shafique
Although the concept of brand loyalty and equity in recent times has evolved one of the dominant phenomena of brand management, yet the picture is incomplete without considering the role of consumer involvement levels. The purpose of this study is to investigate significant antecedents of brand loyalty, and its role in building brand equity, relationships are also measured by conducting comparative analysis of consumer involvement levels. The self-administered survey and regression analysis used to measure relationships of variables. The findings showed significant and positive relationship of perceived quality, brand trust, and customer satisfaction with brand loyalty, and highly significant and positive impact of brand loyalty is found in building brand equity. Significant differences are found between high and low involvement settings. This research will provide exceptional learning opportunities for brand managers and scholars alike, through empirical verifying the relationships of variables, by using two brands of different consumer involvement levels.
虽然近年来品牌忠诚和品牌公平的概念已经发展成为品牌管理的主要现象之一,但如果不考虑消费者参与水平的作用,这一图景是不完整的。本研究的目的是探讨品牌忠诚的重要前因,以及其在建立品牌资产中的作用,并通过对消费者参与水平的比较分析来衡量关系。采用自我调查和回归分析来衡量变量之间的关系。研究发现,感知质量、品牌信任和顾客满意度对品牌忠诚有显著的正向影响,品牌忠诚对品牌资产的建立有显著的正向影响。在高介入和低介入情境中发现显著差异。本研究以两个不同消费者参与程度的品牌为研究对象,通过实证验证变量之间的关系,为品牌管理者和学者提供了绝佳的学习机会。
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引用次数: 0
The Role of EI as a Mediator between Leadership Styles and its Effectiveness among the Employees of Banking Sector EI在银行员工领导风格及其有效性之间的中介作用
Pub Date : 2018-06-30 DOI: 10.31529/SJMS.V4I1.231
N. Saif, Nafees Ahmad Saqib, Jamshed Arshad, Aziz Javed, Shadiullah Khan
The current research study focus on investigating the model of leadership, its effectiveness and emotional intelligence level among the banking sector employees proposed by (Badrui-Harun, Zainol, Amar and Sheri.,2016). In order to get appropriate response data was obtained from banking sector employees located in Islamabad through random sampling technique. Total 600 questionnaires were distributed among the selected head office employees of different banks. After removing missing item constructs finally 390 questionnaires were used for further analysis. In order to validate the model (Barron and Kenny.1986) mediational technique through regression analysis was performed. Results indicate that direct relationship between (Transformational and Transactional Leadership) with effectiveness (Dependent Variable) and Emotional Intelligence (Mediating Variable) was significant. That leads to acceptance of the hypothesis relating direct relationship among these variable. In the next stage mediating variables findings show that emotional intelligence fully mediate the relationship between Transformational leadership style and leader’s effectiveness, while EI partially mediate the relationship between Transactional Leadership and leader’s effectiveness. Result indicate that emotional intelligence act as a good mediator between transformational leadership and leader effectiveness.
目前的研究重点是调查(Badrui-Harun, Zainol, Amar和Sheri.,2016)提出的银行部门员工的领导模式,其有效性和情商水平。为了得到适当的回应,通过随机抽样技术从位于伊斯兰堡的银行部门雇员中获得数据。调查问卷共600份,选取了不同银行的总行员工进行调查。剔除缺失项目结构后,最终使用390份问卷进行进一步分析。为了验证模型(Barron and Kenny.1986),采用回归分析的中介技术。结果表明,变革型领导和交易型领导与绩效(因变量)和情绪智力(中介变量)之间存在显著的直接关系。这导致人们接受这些变量之间存在直接关系的假设。在下一阶段的中介变量研究中发现,情商在变革型领导风格与领导者效能的关系中起完全中介作用,而情商在交易型领导风格与领导者效能的关系中起部分中介作用。结果表明,情绪智力在变革型领导与领导效能之间起着良好的中介作用。
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引用次数: 5
期刊
Sarhad Journal of Management Sciences
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