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Design and Evaluation of Virtual Human Mediated Tasks for Assessment of Depression and Anxiety 虚拟人介导任务对抑郁和焦虑评估的设计与评价
Joy O. Egede, Dominic Price, D. Krishnan, S. Jaiswal, Natasha Elliot, R. Morriss, Maria Jose Galvez Trigo, N. Nixon, P. Liddle, C. Greenhalgh, M. Valstar
Virtual human technologies are now being widely explored as therapy tools for mental health disorders including depression and anxiety. These technologies leverage the ability of the virtual agents to engage in naturalistic social interactions with a user to elicit behavioural expressions which are indicative of depression and anxiety. Research efforts have focused on optimising the human-like expressive capabilities of the virtual human, but less attention has been given to investigating the effect of virtual human mediation on the expressivity of the user. In addition, it is still not clear what an optimal task is or what task characteristics are likely to sustain long term user engagement. To this end, this paper describes the design and evaluation of virtual human-mediated tasks in a user study of 56 participants. Half the participants complete tasks guided by a virtual human, while the other half are guided by text on screen. Self-reported PHQ9 scores, biosignals and participants' ratings of tasks are collected. Findings show that virtual-human mediation influences behavioural expressiveness and this observation differs for different depression severity levels. It further shows that virtual human mediation improves users' disposition towards tasks.
虚拟人技术现在正被广泛探索作为心理健康障碍的治疗工具,包括抑郁症和焦虑症。这些技术利用虚拟代理的能力,与用户进行自然的社交互动,从而引发表明抑郁和焦虑的行为表达。研究工作主要集中在优化虚拟人的类人表达能力,但很少关注调查虚拟人中介对用户表达能力的影响。此外,我们仍然不清楚什么是最佳任务,或者什么任务特征可能维持长期用户粘性。为此,本文描述了在56名参与者的用户研究中虚拟人介导任务的设计和评估。一半的参与者在虚拟人的指导下完成任务,而另一半则在屏幕上的文字指导下完成任务。收集自我报告的PHQ9分数、生物信号和参与者对任务的评价。研究结果表明,虚拟人的中介影响行为表达,这种观察结果因不同的抑郁严重程度而有所不同。进一步表明,虚拟人中介改善了用户对任务的倾向。
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引用次数: 4
Enhancing Conversational Agents with Empathic Abilities 增强会话代理的移情能力
Jacky Casas, Timo Spring, Karl Daher, E. Mugellini, Omar Abou Khaled, P. Cudré-Mauroux
Conversational agents are getting increasingly popular and find applications in health and customer services. Conversations in these fields are often emotionally charged. It is, therefore, necessary to handle the conversation with some degree of empathy to be effective. In this work, we leverage advances in the field of natural language processing to create a dialogue system that can convincingly generate empathic responses to text-based messages. To improve the system's ability to converse with empathy, we train the language model on empathic conversations and inject additional emotional information in the response generation. We propose two chatbots: a benchmark bot and an empathic bot. Additionally, we implement an emotion classifier that allows us to predict the emotional state of text-based messages. We evaluate both chatbots in quantitative studies and compare them with human responses in qualitative studies involving human judges. Our evaluation shows that our empathic chatbot outperforms the benchmark bot and even the human-generated responses in terms of perceived empathy. Additionally, we achieve state-of-the-art results in terms of response quality using transformer-based language models. Finally we report that we can double the initial performance of the emotion classifier using undersampling techniques, yielding a final F1-score of 0.81 in six basic emotions.
会话代理越来越受欢迎,并在健康和客户服务中得到应用。这些领域的对话往往充满感情。因此,有必要以某种程度的同理心来处理对话,这样才能有效。在这项工作中,我们利用自然语言处理领域的进步来创建一个对话系统,该系统可以令人信服地对基于文本的信息产生移情反应。为了提高系统的移情对话能力,我们对移情对话的语言模型进行了训练,并在响应生成中注入了额外的情感信息。我们提出了两个聊天机器人:一个基准机器人和一个移情机器人。此外,我们实现了一个情感分类器,它允许我们预测基于文本的消息的情感状态。我们在定量研究中评估了这两个聊天机器人,并将它们与涉及人类法官的定性研究中的人类反应进行了比较。我们的评估表明,我们的移情聊天机器人在感知移情方面优于基准机器人,甚至优于人类生成的反应。此外,我们使用基于变压器的语言模型在响应质量方面获得了最先进的结果。最后,我们报告说,我们可以使用欠采样技术将情绪分类器的初始性能提高一倍,在六种基本情绪中产生最终的f1得分为0.81。
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引用次数: 11
Designing an Adaptive Embodied Conversational Agent for Health Literacy: a User Study 为健康素养设计一个自适应具身对话代理:一项用户研究
Joy O. Egede, Maria Jose Galvez Trigo, Adrian Hazzard, Martin Porcheron, Edgar Bodiaj, J. Fischer, C. Greenhalgh, M. Valstar
Access to healthcare advice is crucial to promote healthy societies. Many factors shape how access might be constrained, such as economic status, education or, as the COVID-19 pandemic has shown, remote consultations with health practitioners. Our work focuses on providing pre/post-natal advice to maternal women. A salient factor of our work concerns the design and deployment of embodied conversation agents (ECAs) which can sense the (health) literacy of users and adapt to scaffold user engagement in this setting. We present an account of a Wizard of Oz user study of 'ALTCAI', an ECA with three modes of interaction (i.e., adaptive speech and text, adaptive ECA, and non-adaptive ECA). We compare reported engagement with these modes from 44 maternal women who have differing levels of literacy. The study shows that a combination of embodiment and adaptivity scaffolds reported engagement, but matters of health-literacy and language introduce nuanced considerations for the design of ECAs.
获得卫生保健咨询对促进健康社会至关重要。许多因素会影响获得医疗服务的受限程度,例如经济地位、教育,或者如COVID-19大流行所显示的那样,与卫生从业人员进行远程咨询。我们的工作重点是为产妇提供产前/产后咨询。我们工作的一个突出因素是设计和部署具体化的对话代理(eca),它可以感知用户的(健康)素养,并适应在这种情况下支撑用户参与。我们介绍了《绿野仙踪》用户对“ALTCAI”的研究,这是一种具有三种交互模式(即自适应语音和文本、自适应ECA和非自适应ECA)的ECA。我们比较了44位具有不同文化水平的产妇对这些模式的参与报告。该研究表明,体现和适应性支架的结合报告了参与性,但健康素养和语言的问题为eca的设计引入了微妙的考虑。
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引用次数: 2
Agents United: An Open Platform for Multi-Agent Conversational Systems agent United:多agent对话系统的开放平台
Tessa Beinema, Daniel P. Davison, D. Reidsma, O. Baños, Merijn Bruijnes, B. Donval, Álvaro Fides Valero, D. Heylen, Dennis Hofs, Gerwin Huizing, Reshamashree B. Kantharaju, R. Klaassen, Jan Kolkmeier, Kostas Konsolakis, A. Pease, C. Pelachaud, Donatella Simonetti, Mark Snaith, V. Traver, Jorien van Loon, J. Visser, M. Weusthof, Fajrian Yunus, H. Hermens, H. O. D. Akker, Merijn Brui, R. Kantharaju
The development of applications with intelligent virtual agents (IVA) often comes with integration of multiple complex components. In this article we present the Agents United Platform: an open source platform that researchers and developers can use as a starting point to setup their own multi-IVA applications. The new platform provides developers with a set of integrated components in a sense-remember-think-act architecture. Integrated components are a sensor framework, memory component, Topic Selection Engine, interaction manager (Flipper), two dialogue execution engines, and two behaviour realisers (ASAP and GRETA) of which the agents can seamlessly interact with each other. This article discusses the platform and its individual components. It also highlights some of the novelties that arise from the integration of components and elaborates on directions for future work.
具有智能虚拟代理(IVA)的应用程序的开发通常伴随着多个复杂组件的集成。在本文中,我们将介绍Agents United Platform:这是一个开源平台,研究人员和开发人员可以将其作为建立自己的多iva应用程序的起点。新平台以“感知-记忆-思考-行动”的架构为开发人员提供了一组集成组件。集成组件包括传感器框架、内存组件、主题选择引擎、交互管理器(Flipper)、两个对话执行引擎和两个行为实现器(ASAP和GRETA),其中代理之间可以无缝交互。本文将讨论该平台及其各个组件。它还强调了由于组件集成而产生的一些新奇之处,并详细说明了未来工作的方向。
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引用次数: 11
Effects of Virtual Humans' Gender and Spoken Accent on Users' Perceptions of Expertise in Mental Wellness Conversations 虚拟人的性别和语音重音对用户心理健康对话中专业知识感知的影响
P. Feijóo-García, Mohan S Zalake, A. G. de Siqueira, Benjamin C. Lok, Felix G. Hamza-Lup
In the context of mental wellness support, trust and intimacy between a counselor and a patient are necessary to converge healing processes positively. However, convincing students to trust a virtual human for topics regarding mental wellness is a complex problem that requires understanding students' experiences. Based on research that discusses mental health as a concerning topic regarding Computer Science (CS) students, this paper investigates how undergraduate computing-related students perceive virtual humans' expertise on mental wellness support based on demographic resemblance on spoken accent and gender. Four virtual human counselors were developed to conduct the study, as 58 undergraduate computing-related students from two North American universities were recruited and assessed. Our findings suggest that students were less inclined to interact with a male virtual human than a female one. Also, that spoken accents can impact students' perceptions of expertise under students' multilingualism.
在心理健康支持的背景下,咨询师和患者之间的信任和亲密关系对于积极地融合治疗过程是必要的。然而,说服学生在心理健康方面信任虚拟人是一个复杂的问题,需要了解学生的经历。基于对心理健康作为计算机科学(CS)学生关注话题的研究,本文调查了计算机相关本科生如何基于人口统计学上的口音和性别相似性来感知虚拟人在心理健康支持方面的专业知识。研究人员开发了四名虚拟人类顾问来进行这项研究,并从两所北美大学招募了58名与计算机相关的本科生,对他们进行了评估。我们的研究结果表明,与女性虚拟人相比,学生们更不愿意与男性虚拟人互动。此外,口语口音会影响学生在多语言环境下对专业知识的看法。
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引用次数: 7
Towards Designing Enthusiastic AI Agents 如何设计热情的AI代理
Carla Viegas, Malihe Alikhani
Immersive virtual worlds are increasingly being used for education, training, and entertainment, and virtual humans that can interact with human users in these worlds play many important roles. Understating the emotional constructs of the user and generating multimodal forms of communications that are aligned with the user's needs and input is key to designing AI agents. Most virtual agents and communicative systems lack the ability to understand enthusiasm or generate multimodal enthusiastic communicative presentations. In this work, we argue for the importance of including enthusiasm in the design of human-AI collaboration and communication and review the existing datasets and models that can be used to bridge the gap in this area.
沉浸式虚拟世界越来越多地用于教育、培训和娱乐,可以在这些世界中与人类用户交互的虚拟人扮演着许多重要的角色。理解用户的情感结构并生成与用户需求和输入相一致的多模态通信形式是设计AI代理的关键。大多数虚拟代理和交际系统缺乏理解热情或产生多模态热情交际表达的能力。在这项工作中,我们论证了将热情纳入人类与人工智能协作和沟通设计的重要性,并回顾了可用于弥合这一领域差距的现有数据集和模型。
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引用次数: 1
Factors associated with acceptance of a virtual companion providing screening and advices for sleep problems during COVID-19 crisis 在COVID-19危机期间,接受虚拟伴侣为睡眠问题提供筛查和建议的相关因素
L. Dupuy, E. D. Sevin, J. Micoulaud-Franchi, P. Philip
The COVID-19 crisis has generated an increase of sleep problems in the general population. Digital technologies can help dealing with mental health repercussions of COVID-19 but their acceptance by the population need to be better understood. KANOPEE is a smartphone application providing interactions with a virtual companion to screen and deliver personalized advices to deal with sleep problems. In this study we tried to highlight the factors associated with acceptance of this app, among factors including user characteristics, perceived trustworthiness of the virtual companion and context of use. 3,479 users answered the acceptance questionnaires, with a very positive attitude towards the app. Results indicate that age, education, familiarity with technologies, trustworthiness of the virtual agent and length of interaction are significantly associated with acceptance of the app. To conclude, this study is one of the first to measure acceptance of a virtual companion providing support during the COVID-19 crisis, and provide avenues of research for design and evaluation of intelligent virtual agents for health.
新冠肺炎危机导致普通人群睡眠问题增加。数字技术可以帮助应对COVID-19对心理健康的影响,但需要更好地了解人们对数字技术的接受程度。KANOPEE是一款智能手机应用程序,提供与虚拟伴侣的互动,以筛选并提供个性化建议,以解决睡眠问题。在这项研究中,我们试图突出与接受这款应用相关的因素,其中包括用户特征、虚拟伴侣的感知可信度和使用环境。3,479名用户回答了接受度问卷,对该应用的态度非常积极。结果表明,年龄、教育程度、对技术的熟悉程度、虚拟代理的可信度和互动时间长短与该应用的接受度显著相关。总之,这项研究是第一个衡量在COVID-19危机期间提供支持的虚拟伴侣的接受度的研究之一。为健康智能虚拟代理的设计与评价提供研究途径。
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引用次数: 5
Linking Theory of Mind in Human-Agent Interactions to Validated Evaluations: Can Explicit Questionnaires Measure Implicit Behaviour? 将人- agent交互中的心理理论与验证评价联系起来:外显问卷能测量内隐行为吗?
Evelien Heyselaar, T. Bosse
There is a new crisis emerging in human-agent interaction research: Instead of using validated questionnaires, individual studies are creating new questionnaires that claim to measure identical constructs. This makes replication studies and comparisons between studies near to impossible. In turn, meta-analyses to determine which characteristics are important to create agents that the user experiences as being intelligent are difficult to conduct. As part of the attempt to battle this crisis, in this current paper, we suggest the use of a Theory of Mind task to measure the implicit social behaviour users exhibit towards a virtual agent. In a two-part study, we present findings that suggest that participants conduct this Theory of Mind task as expected: participants adapt towards our virtual agent more than when they conduct the task alone. We additionally present preliminary results correlating performance in the Theory of Mind task to validated constructs. Unfortunately, our current results do not correlate significantly to the existing constructs. Data-collection is ongoing and hence no firm conclusions can be made about this second set of results. However, our data suggest that it is important to become aware that the existing validated constructs used in HCI research may not be tapping into what the researchers assume, and hence provide a basis for important discussions about these implications.
在人-代理交互研究中出现了一个新的危机:个体研究正在创建新的问卷,声称测量相同的结构,而不是使用有效的问卷。这使得重复研究和研究之间的比较几乎不可能。反过来,确定哪些特征对创建用户体验为智能的代理很重要的元分析很难进行。作为应对这一危机的一部分,在本文中,我们建议使用心智理论任务来衡量用户对虚拟代理所表现出的内隐社会行为。在一项分为两部分的研究中,我们提出的研究结果表明,参与者按照预期执行心智理论任务:参与者比单独执行任务时更适应我们的虚拟代理。我们还提出了心理理论任务的表现与验证构念之间的初步结果。不幸的是,我们目前的结果与现有的结构没有显著的相关性。数据收集工作正在进行中,因此无法对第二组结果作出确切的结论。然而,我们的数据表明,重要的是要意识到,现有的HCI研究中使用的有效结构可能不会触及研究人员的假设,因此为有关这些含义的重要讨论提供了基础。
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引用次数: 0
Once Upon a Story: Can a Creative Storyteller Robot Stimulate Creativity in Children? 从前有一个故事:一个有创造力的讲故事的机器人能激发孩子们的创造力吗?
Maha Elgarf, Gabriel Skantze, Christopher E. Peters
Creativity is a vital inherent human trait. In an attempt to stimulate children's creativity, we present the design and evaluation of an interaction between a child and a social robot in a storytelling context. Using a software interface, children were asked to collaboratively create a story with the robot. We conducted a study with 38 children in two conditions. In one condition, the children interacted with a robot exhibiting creative behavior while in the other condition, they interacted with a robot exhibiting non creative behavior. The robot's creativity was defined as verbal and performance creativity. The robot's creative and non creative behaviors were extracted from a previously collected data set and were validated in an online survey with 100 participants. Contrary to our initial hypothesis, children's creativity measures were not higher in the creative condition than in the non creative condition. Our results suggest that merely the robot's creative behavior is insufficient to stimulate creativity in children in a child robot interaction. We further discuss other design factors that may facilitate sparking creativity in children in similar settings in the future.
创造力是人类重要的内在特质。为了激发儿童的创造力,我们设计并评估了儿童与社交机器人在讲故事环境中的互动。通过软件界面,孩子们被要求与机器人合作创造一个故事。我们在两种情况下对38名儿童进行了研究。在一种情况下,孩子们与表现出创造性行为的机器人互动,而在另一种情况下,他们与表现出非创造性行为的机器人互动。机器人的创造力被定义为语言和表演创造力。机器人的创造性和非创造性行为是从之前收集的数据集中提取出来的,并在100名参与者的在线调查中得到验证。与我们最初的假设相反,儿童的创造力在创造性条件下并不比在非创造性条件下更高。我们的研究结果表明,仅仅是机器人的创造性行为不足以激发儿童在儿童机器人互动中的创造力。我们进一步讨论了其他设计因素,这些因素可能有助于在未来类似的环境中激发儿童的创造力。
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引用次数: 11
Reactive Virtual Agents: A Viewpoint-Driven Approach for Bodily Nonverbal Communication 反应性虚拟代理:一种观点驱动的身体非语言交流方法
Pierre Raimbaud, Alberto Jovane, Katja Zibrek, C. Pacchierotti, M. Christie, Ludovic Hoyet, J. Pettré, A. Olivier
Non-verbal communication body cues are paramount to interact. In this preliminary work, we explore ways to let Intelligent Virtual Agents (IVAs) simulating nonverbal communication capabilities. We propose an approach to control IVAs' reactive behaviour from the analysis of other agents' apparent motions, in a situation of "observed" IVAs that act and "observers" that react. For that, first a viewpoint-driven analysis of the observed agent's motion is done, and then a synthesis of this analysis induces the observers' reaction.
非语言交流身体线索对互动至关重要。在这项初步工作中,我们探索了让智能虚拟代理(IVAs)模拟非语言沟通能力的方法。我们提出了一种控制IVAs反应行为的方法,通过分析其他代理的表观运动,在“观察”IVAs行动和“观察者”反应的情况下。为此,首先对被观察agent的运动进行观点驱动分析,然后综合分析得出观察者的反应。
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引用次数: 5
期刊
Proceedings of the 21st ACM International Conference on Intelligent Virtual Agents
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