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The implications of COVID-19 on ESG performance and financial reporting quality in Egypt COVID-19 对埃及环境、社会和公司治理绩效及财务报告质量的影响
IF 2.5 Q1 Economics, Econometrics and Finance Pub Date : 2024-05-06 DOI: 10.1108/jfra-08-2023-0469
Engy ElHawary, Rasha Elbolok

Purpose

This examine the impact of environmental, social and governance (ESG) performance on financial reporting quality (FRQ) before and during COVID-19 in the Egyptian market.

Design/methodology/approach

This study uses quarterly data from 2017 to 2021 to draw conclusions, with a sample consisting of 486 firm-year observations for 27 Egyptian companies listed on the Standard and Poor’s/Egyptian Stock Exchange ESG index. This study uses both firms’ ESG scores and the Beneish Model, an earnings detection model, as proxies for FRQ. COVID-19 effects on ESG performance and FRQ were examined by using Pearson’s correlation coefficient and two-stage least squares.

Findings

COVID-19 has a significant impact on the link between ESG and FRQ. This implies that corporations with high ESG performance are less likely to manipulate earnings (having a low M-score) and thus provide high FRQ during the COVID-19 pandemic. Moreover, there is a significant positive relationship between firm size, leverage and M-Score, indicating that large firms typically present a high FRQ.

Research limitations/implications

The sample size and data availability are the main research limitations. Additionally, this study only considers the effects of firms’ ESG performance on FRQ during the COVID-19 pandemic. Thus, future research should consider other factors associated with investors’ corporate social responsibility (CSR).

Practical implications

This research has practical implications for market regulators seeking to establish a legislative framework and enhance guidance to mandate managers to provide ESG data and CSR reports appropriate for Egypt and other developing economies in times of crisis.

Social implications

Promoting the adoption of ESG practices in business, particularly during crises, has the potential to effectively provide high-quality and reliable financial reporting required for investment.

Originality/value

This study aspires to address notable deficiencies in the pertinent literature concerning the relationship between ESG performance and FRQ during COVID-19. To the best of the authors’ knowledge, little is known about how ESG performance changes in response to pandemics in emerging markets. To address this gap, this study examines the effects of COVID-19 on the relationship between ESG performance and FRQ in Egyptian-listed firms from 2017 to 2021.

目的研究埃及市场在 COVID-19 之前和期间的环境、社会和治理(ESG)表现对财务报告质量(FRQ)的影响。设计/方法/途径本研究使用 2017 年至 2021 年的季度数据得出结论,样本包括 27 家在标准普尔/埃及证券交易所 ESG 指数上市的埃及公司的 486 个公司年度观测值。本研究使用公司的 ESG 分数和收益检测模型 Beneish Model 作为 FRQ 的替代指标。使用皮尔逊相关系数和两阶段最小二乘法检验了 COVID-19 对 ESG 业绩和 FRQ 的影响。这意味着 ESG 表现优异的公司在 COVID-19 大流行期间不太可能操纵收益(M-分数较低),从而提供较高的 FRQ。此外,公司规模、杠杆率和 M 分数之间存在显著的正相关关系,表明大型公司通常具有较高的 FRQ。此外,本研究只考虑了在 COVID-19 大流行期间公司的 ESG 表现对 FRQ 的影响。实际意义本研究对市场监管者具有实际意义,他们正在寻求建立一个立法框架并加强指导,以授权管理者在危机时期提供适合埃及和其他发展中经济体的 ESG 数据和企业社会责任报告。社会影响促进企业采用环境、社会和公司治理做法,尤其是在危机期间,有可能有效地提供投资所需的高质量和可靠的财务报告。据作者所知,人们对新兴市场的 ESG 表现如何随流行病而变化知之甚少。为填补这一空白,本研究探讨了 COVID-19 对 2017 年至 2021 年埃及上市公司 ESG 业绩与 FRQ 之间关系的影响。
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引用次数: 0
Does culture still matter post-IFRS? 国际财务报告准则》实施后,文化还重要吗?
IF 2.5 Q1 Economics, Econometrics and Finance Pub Date : 2024-04-30 DOI: 10.1108/jfra-09-2023-0530
Yosra Makni Fourati, Mayssa Zalila, Ahmad Alqatan

Purpose

This study aims to examine the impact of culture on earnings management after changing to International Financial Reporting Standards (IFRS).

Design/methodology/approach

The study’s sample selection comprises all publicly listed firms in 25 countries between 2000 and 2017 from DataStream database with cultural dimensions ratings from Hofstede et al. (2010). The initial sample contained 2,451 firms.

Findings

This study provides evidence that the interaction between national culture and IFRS adoption remains influential in explaining differences in the magnitude of earnings management behavior across countries.

Originality/value

This study higlights how IFRS and the cultural values interact with each other and affect earnings quality. In particular, the authors provide evidence on the relationship between individualism, uncertainty avoidance, power distance and masculinity of national culture and earnings management and, primarily, find that national culture significantly influences the decisions of managers after adopting IFRS.

目的本研究旨在探讨文化对改用《国际财务报告准则》(IFRS)后的收益管理的影响。设计/方法/途径本研究的样本选择包括2000年至2017年间25个国家的所有上市公司,样本来自DataStream数据库,文化维度评级来自Hofstede等人(2010年)。研究结果本研究提供的证据表明,国家文化与《国际财务报告准则》采用之间的相互作用在解释各国盈利管理行为的规模差异方面仍然具有影响力。原创性/价值本研究突出了《国际财务报告准则》与文化价值观如何相互作用并影响盈利质量。特别是,作者提供了关于民族文化中的个人主义、不确定性规避、权力距离和男性气质与收益管理之间关系的证据,并主要发现民族文化在采用《国际财务报告准则》后对管理者的决策产生了重大影响。
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引用次数: 0
Unpacking sustainability reporting dimensions: the impact of board characteristics 解读可持续性报告的各个层面:董事会特征的影响
IF 2.5 Q1 Economics, Econometrics and Finance Pub Date : 2024-04-25 DOI: 10.1108/jfra-09-2023-0568
Mohammad Alta’any, Ven Tauringana, Alaa Zalata, L. Achiro
PurposeThis paper aims to document international evidence of the impact of a board-level governance bundle [size, independence, CEO duality, gender diversity and sustainability committee (SC)] on sustainability reporting (SR) and, separately, on its three dimensions (economic, environmental and social).Design/methodology/approachThe sample includes 370 listed firms from 50 countries. A GRI standards-based disclosure index was constructed to quantify SR across various reporting media.FindingsThe baseline findings show that SC positively affects SR and its three dimensions. Board size also has a significant and positive impact on SR and two of its dimensions (economic and social). Similarly, board independence and CEO duality have a significant but negative association with SR and the same two dimensions. Finally, board gender diversity has no significant impact on SR and all its three dimensions.Practical implicationsThe findings that only SC significantly influences SR, and its three dimensions, have important implications for corporate governance reforms internationally to improve SR in countries where such committees are not yet part of the board of directors’ sub-committees.Originality/valueOverall, this study contributes to board characteristics–SR literature and holds significant theoretical and practical implications.
目的 本文旨在提供国际证据,证明董事会层面的治理组合[规模、独立性、首席执行官双重性、性别多样性和可持续发展委员会(SC)]对可持续发展报告(SR)的影响,以及分别对其三个维度(经济、环境和社会)的影响。研究结果基线研究结果表明,SC 对 SR 及其三个维度有积极影响。董事会规模对社会责任及其两个维度(经济和社会)也有显著的积极影响。同样,董事会独立性和首席执行官双重性对社会责任及其两个维度也有显著的负面影响。只有 SC 对 SR 及其三个维度有显著影响,这一研究结果对国际上的公司治理改革具有重要意义,有助于在此类委员会尚未成为董事会下属委员会一部分的国家改善 SR。
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引用次数: 0
The moderating role of board gender diversity on the relationship between audit committee characteristics and financial performance: evidence from Egypt 董事会性别多样性对审计委员会特征与财务绩效之间关系的调节作用:来自埃及的证据
IF 2.5 Q1 Economics, Econometrics and Finance Pub Date : 2024-04-24 DOI: 10.1108/jfra-12-2023-0746
Mohamed Moshreh Ali Ahmed, Dina Kamal Abd El Salam Ali Hassan, Nourhan Hesham Ahmed Magar
PurposeThe purpose of this paper is to investigate whether audit committee characteristics, in particular audit committee size, audit committee activity and audit committee gender diversity, are associated with financial performance in Egyptian banks. The second purpose of this paper is to explore the moderating role of board gender diversity on the relationship between audit committee characteristics and financial performance.Design/methodology/approachA multiple regression analysis is used to estimate the moderating role of board gender diversity on the relationship between audit committee characteristics and financial performance of a sample of Egyptian banks during the period between 2018 and 2022.FindingsThe results indicate that audit committee size has a negative and insignificant effect impact on return on assets (ROA) and return on equity (ROE), respectively. The results also indicate that the audit committee gender diversity has a significant positive impact on ROA and ROE, respectively. Regarding audit committee activity, the number of board meetings has a negative and insignificant effect on ROA and ROE, respectively. Regarding gender diversity as a moderating variable, in general there is a positive effect of gender diversity on the relationship between audit committee characteristics and financial performance.Research limitations/implicationsThe study was limited to 20 banks in one country, but it sets the tone for future empirical research on this subject matter. The study also relied on one moderating variable, which is board gender diversity. This study provides an avenue for future research in the area of corporate governance and financial performance in other emerging countries, especially other African countries.Practical implicationsThis study provides useful insights for managers and policymakers to better understand which audit committee characteristics can best encourage a company to improve financial performance. Furthermore, regulators should ensure that banks strictly adhere to corporate governance principles to build a strong banking industry capable of achieving economic development.Social implicationsBanks will benefit equally from valuable qualities across demographic groupings in society by having females on the audit committee and appropriate audit committee meetings. Additionally, if audit committee members are correctly selected, banks with more females in audit committee and suitable audit committee meetings can successfully contribute to strengthening financial performance and social welfare of diverse segments of society. A culture of good banking governance must emerge to improve bank financial stability and, as a result, greater stability and economic growth.Originality/valueTo the best of the authors’ knowledge, the study is, perhaps, the first to examine the moderating role of board gender diversity on the relationship between audit committee characteristics and financial performance in
目的本文旨在研究埃及银行审计委员会的特征,尤其是审计委员会的规模、审计委员会的活动和审计委员会的性别多样性是否与财务绩效相关。本文的第二个目的是探讨董事会性别多样性对审计委员会特征与财务绩效之间关系的调节作用。设计/方法/途径采用多元回归分析估计 2018 年至 2022 年期间董事会性别多样性对埃及银行样本的审计委员会特征与财务绩效之间关系的调节作用。结果结果表明,审计委员会规模对资产回报率(ROA)和股本回报率(ROE)的影响分别为负且不显著。结果还表明,审计委员会的性别多样性对 ROA 和 ROE 分别有显著的积极影响。在审计委员会活动方面,董事会会议次数对 ROA 和 ROE 的影响分别为负且不显著。关于作为调节变量的性别多样性,总体而言,性别多样性对审计委员会特征与财务业绩之间的关系有积极影响。研究还依赖于一个调节变量,即董事会的性别多样性。本研究为今后在其他新兴国家,尤其是其他非洲国家开展公司治理和财务业绩领域的研究提供了一个途径。 本研究为管理者和政策制定者提供了有益的启示,使他们更好地了解哪些审计委员会特征最能促进公司提高财务业绩。此外,监管机构应确保银行严格遵守公司治理原则,以建立一个能够实现经济发展的强大银行业。社会意义通过审计委员会中的女性成员和适当的审计委员会会议,银行将从社会各人口群体的宝贵品质中平等受益。此外,如果正确选择审计委员会成员,那么在审计委员会中有更多女性成员并召开适当的审计委员会会议的银行,就能成功地为加强社会各阶层的财务业绩和社会福利做出贡献。必须形成良好的银行治理文化,以提高银行的财务稳定性,从而促进稳定和经济增长。 原创性/价值 据作者所知,本研究可能是首次研究董事会性别多样性对埃及银行审计委员会特征与财务绩效之间关系的调节作用。本研究在一个发展中经济体中对这一问题进行了调查,为相关文献增添了新的内容,因为该经济体的运营环境与发达国家不同。
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引用次数: 0
Does CSR award affect sustainability assurance levels? 企业社会责任奖是否会影响可持续性保证水平?
IF 2.5 Q1 Economics, Econometrics and Finance Pub Date : 2024-04-17 DOI: 10.1108/jfra-07-2023-0403
Mabrouka Ben Mohamed, Emna Klibi, Salma Damak

Purpose

This study aims to examine the relationship between corporate social responsibility (CSR) award and sustainability assurance levels for the French CAC 40 companies.

Design/methodology/approach

A sample of 57 French companies in the CAC 40 index corresponding to 448 observations was analyzed between 2008 and 2020 using an ordinal regression.

Findings

The main results conclude that the inclusion in the Dow Jones Sustainability Index World, the CSR award and the introduction of the Grenelle 2 law have a significant influence on sustainability assurance levels. However, incentive compensation does not appear to be relevant to explain sustainability assurance levels.

Research limitations/implications

The present study focuses on a sample, limited to companies belonging to the CAC 40 index. To enhance the understanding of sustainability assurance levels, this research may include other global sustainability indices, such as the MSCI World and the FTSE4Good World, in the CSR awards.

Practical implications

This study could be useful for audit practitioners, leading them to reconsider their evaluation methods and take into account CSR incentives for a more objective analysis. Regulators should investigate the current CSR issues to improve CSR disclosure standards. Finally, these findings could motivate other researchers to expand the scope of the research to diverse contexts.

Originality/value

This study helps fill the gap existing in sustainability assurance literature by highlighting the relationship between CSR rewards and sustainability assurance levels.

本研究旨在考察法国 CAC 40 指数公司的企业社会责任(CSR)奖与可持续发展保证水平之间的关系。研究结果本研究的主要结果表明,纳入道琼斯可持续发展指数(Dow Jones Sustainability Index World)、企业社会责任奖和格勒内尔 2 号法的出台对可持续发展保证水平有显著影响。研究局限/意义本研究的样本仅限于 CAC 40 指数的公司。为加深对可持续发展保证水平的理解,本研究可将其他全球可持续发展指数(如 MSCI World 和 FTSE4Good World)纳入企业社会责任奖。监管机构应调查当前的企业社会责任问题,以改进企业社会责任披露标准。最后,这些发现可以激励其他研究人员将研究范围扩展到不同的背景。原创性/价值本研究通过强调企业社会责任奖励与可持续发展保证水平之间的关系,填补了可持续发展保证文献中的空白。
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引用次数: 0
Does audit quality moderate the relationship between financial statements readability and stock price crash risk? 审计质量能否缓和财务报表可读性与股价暴跌风险之间的关系?
IF 2.5 Q1 Economics, Econometrics and Finance Pub Date : 2024-04-17 DOI: 10.1108/jfra-10-2023-0581
Bahaa Saleeb Agaiby Bakhiet

Purpose

This study aims to examine the correlation between the readability of financial statements and the likelihood of future stock price crashes in nonfinancial companies listed on the Egyptian Stock Exchange. It further explores the possible moderating effect of audit quality on this relationship.

Design/methodology/approach

The study uses ordinary least squares regression, generalized least squares estimation and two-stage least squares methodology to examine and validate the research hypotheses. The sample comprises 107 nonfinancial companies registered on the Egyptian Stock Exchange from 2016 to 2019.

Findings

The results reveal a significant negative association between the readability of financial statements and stock price crash risk. This suggests that companies with more complex financial statements tend to experience higher future crash risks. Additionally, the study identifies audit quality as a significant moderating factor. Higher audit quality, often indicated by engagements with Big-4 audit firms, strengthens the influence of financial statements readability on stock price crash risk. This implies that while high audit quality enhances investor confidence and market stability, it also accentuates the negative consequences of complex financial statements.

Practical implications

The findings of this paper have significant implications for regulators and standard-setting bodies in Egypt. They should consider refining and revising existing standards to emphasize the importance of enhancing the readability of financial reports. Additionally, auditing firms should actively engage in efforts to ensure clearer and more transparent financial reporting. These actions are vital for boosting investor confidence, strengthening Egypt’s capital market and mitigating potential risks associated with information opacity and complexity.

Originality/value

This study represents a pioneering endeavor within the Arab and Egyptian financial environments. To the best of the author’s knowledge, it is the first examination of the association between the readability of financial statements and stock price crash risk in these contexts. Furthermore, it explores factors such as audit quality that may influence this connection.

目的 本研究旨在探讨财务报表的可读性与在埃及证券交易所上市的非金融公司未来股价暴跌可能性之间的相关性。本研究采用普通最小二乘法回归、广义最小二乘法估计和两阶段最小二乘法来检验和验证研究假设。样本包括 2016 年至 2019 年在埃及证券交易所注册的 107 家非金融公司。研究结果研究结果表明,财务报表的可读性与股价暴跌风险之间存在显著的负相关关系。这表明,财务报表更复杂的公司未来的股价暴跌风险往往更高。此外,研究还发现审计质量是一个重要的调节因素。较高的审计质量(通常表现为与四大审计公司合作)加强了财务报表可读性对股价崩盘风险的影响。这意味着,高审计质量在增强投资者信心和市场稳定性的同时,也加剧了复杂财务报表的负面影响。他们应考虑完善和修订现有准则,强调提高财务报告可读性的重要性。此外,审计公司应积极参与,确保财务报告更加清晰透明。这些行动对于增强投资者信心、巩固埃及资本市场以及降低与信息不透明和复杂性相关的潜在风险至关重要。就作者所知,这是在阿拉伯和埃及金融环境下首次研究财务报表的可读性与股价暴跌风险之间的关联。此外,它还探讨了审计质量等可能影响这种关联的因素。
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引用次数: 0
Accounting background and cross-membership effects on investment efficiency in Islamic banks: a study of Islamic Supervisory Board members 会计背景和交叉成员资格对伊斯兰银行投资效率的影响:对伊斯兰监事会成员的研究
IF 2.5 Q1 Economics, Econometrics and Finance Pub Date : 2024-04-16 DOI: 10.1108/jfra-07-2023-0429
Yani Permatasari, Suham Cahyono, Amalia Rizki, Nurul Fitriani, Khairul Anuar Kamarudin

Purpose

This study aims to examine the joint effect of accounting background and cross-membership of Islamic Supervisory Board (ISB) members on bank investment efficiency.

Design/methodology/approach

This study uses data collected from 36 Islamic banks across 15 countries globally, spanning the period from 2012 to 2021. This research uses an ordinary least squares regression and a comprehensive set of endogeneity and robustness tests.

Findings

The findings show a negative relationship between the accounting background of ISB members and investment efficiency. However, when ISB members with accounting backgrounds also have ISB cross-memberships, the banks exhibit high investment efficiency. These results suggest that ISB cross-membership plays a crucial role in facilitating Islamic banks’ access to timely information on investment opportunities. This enables ISB members with accounting expertise to thoroughly assess the benefits and risks associated with their investment prospects. These findings imply that ISB members with accounting backgrounds and cross-memberships have greater motivation and thoughtful considerations for making better investment decisions. Consequently, Islamic banks are better positioned to undertake high profitable investment projects, which enhance their investment efficiency.

Practical implications

The current study holds immense value for Islamic bank management in their selection of ISB members who possess an accounting background and cross-membership.

Originality/value

This study delves into a comprehensive investigation of the proficiency, underlying principles and unique characteristics exhibited by ISB members with an accounting background. Moreover, this study acknowledges the burgeoning global prominence of Islamic banks.

本研究旨在探讨伊斯兰监事会成员的会计背景和交叉任职对银行投资效率的共同影响。本研究使用的数据来自全球 15 个国家的 36 家伊斯兰银行,时间跨度为 2012 年至 2021 年。研究结果研究结果表明,伊斯兰监管委员会成员的会计背景与投资效率之间存在负相关关系。然而,当具有会计背景的 ISB 成员同时拥有 ISB 交叉成员资格时,银行会表现出较高的投资效率。这些结果表明,伊斯兰银行的交叉成员资格在促进伊斯兰银行及时获取投资机会信息方面发挥着至关重要的作用。这使具有会计专业知识的伊斯兰银行成员能够全面评估与投资前景相关的收益和风险。这些研究结果表明,具有会计背景和交叉成员资格的伊斯兰银行成员有更大的动力和更周到的考虑来做出更好的投资决策。因此,伊斯兰银行能够更好地开展高利润投资项目,从而提高投资效率。原创性/价值本研究对具有会计背景的伊斯兰银行成员的能力、基本原则和独特特征进行了全面调查。此外,本研究还认识到伊斯兰银行在全球范围内日益突出的地位。
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引用次数: 0
Impact of board characteristics on integrated reporting: evidence from South Asian countries 董事会特征对综合报告的影响:南亚国家的证据
IF 2.5 Q1 Economics, Econometrics and Finance Pub Date : 2024-04-16 DOI: 10.1108/jfra-07-2023-0363
Raihan Sobhan, Md Rasel Mia

Purpose

The purpose of this study is to observe the practice of integrated reporting (IR) and investigate the impact of board characteristics on IR in three South Asian economies: Bangladesh, India and Sri Lanka.

Design/methodology/approach

The study uses the content analysis approach to measure the integrated reporting index (IRI) based on a structured checklist. To examine the impact of board characteristics (board size, board independence and gender diversity) on IRI, a multivariate analysis using pooled ordinary least square with panel-corrected standard error (PCSE) model has been conducted.

Findings

The content analysis findings show that the disclosure practice of IR is highest in India, followed by Sri Lanka and Bangladesh. The regression result indicates that all the proxies of board characteristics have a positive and significant impact on IRI.

Research limitations/implications

The study’s outcomes may not be generalised for every region due to the differences in institutional contexts.

Practical implications

The findings of this study will assist the policymakers in understanding the importance of effective boards in enhancing the IR practice in their respective countries where the adoption of IR is still a voluntary requirement.

Originality/value

To the best of the authors’ knowledge, this is the first study in the field of existing literature to conduct a comparative analysis of IR practice among three South Asian countries. It shows how an effective board improves IR practice using a broader institutional context by underpinning the agency theory and legitimacy theory.

本研究旨在观察孟加拉国、印度和斯里兰卡这三个南亚经济体的综合报告(IR)实践,并调查董事会特征对综合报告的影响。为了研究董事会特征(董事会规模、董事会独立性和性别多样性)对 IRI 的影响,使用了带面板校正标准误差(PCSE)模型的集合普通最小二乘法进行了多变量分析。研究结果内容分析结果表明,印度的投资者关系披露实践最高,其次是斯里兰卡和孟加拉国。回归结果表明,董事会特征的所有代用指标都对 IRI 有积极而显著的影响。研究局限/启示由于制度环境的差异,研究结果可能无法推广到每个地区。实践意义本研究的结果将有助于政策制定者了解有效的董事会在加强各自国家投资者关系实践方面的重要性,因为在这些国家,采用投资者关系仍然是一项自愿性要求。它以代理理论和合法性理论为基础,说明了有效的董事会如何在更广泛的制度背景下改善投资者关系实践。
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引用次数: 0
Identifying the limitations associated with machine learning techniques in performing accounting tasks 识别机器学习技术在执行会计任务时的局限性
IF 2.5 Q1 Economics, Econometrics and Finance Pub Date : 2024-04-16 DOI: 10.1108/jfra-05-2023-0280
Liezl Smith, Christiaan Lamprecht

Purpose

In a virtual interconnected digital space, the metaverse encompasses various virtual environments where people can interact, including engaging in business activities. Machine learning (ML) is a strategic technology that enables digital transformation to the metaverse, and it is becoming a more prevalent driver of business performance and reporting on performance. However, ML has limitations, and using the technology in business processes, such as accounting, poses a technology governance failure risk. To address this risk, decision makers and those tasked to govern these technologies must understand where the technology fits into the business process and consider its limitations to enable a governed transition to the metaverse. Using selected accounting processes, this study aims to describe the limitations that ML techniques pose to ensure the quality of financial information.

Design/methodology/approach

A grounded theory literature review method, consisting of five iterative stages, was used to identify the accounting tasks that ML could perform in the respective accounting processes, describe the ML techniques that could be applied to each accounting task and identify the limitations associated with the individual techniques.

Findings

This study finds that limitations such as data availability and training time may impact the quality of the financial information and that ML techniques and their limitations must be clearly understood when developing and implementing technology governance measures.

Originality/value

The study contributes to the growing literature on enterprise information and technology management and governance. In this study, the authors integrated current ML knowledge into an accounting context. As accounting is a pervasive aspect of business, the insights from this study will benefit decision makers and those tasked to govern these technologies to understand how some processes are more likely to be affected by certain limitations and how this may impact the accounting objectives. It will also benefit those users hoping to exploit the advantages of ML in their accounting processes while understanding the specific technology limitations on an accounting task level.

目的在虚拟互联的数字空间中,元宇宙包含各种虚拟环境,人们可以在其中进行互动,包括参与商业活动。机器学习(ML)是一项战略技术,可实现向元宇宙的数字化转型,并且正日益成为业务绩效和绩效报告的驱动力。然而,ML 有其局限性,在会计等业务流程中使用该技术会带来技术治理失败的风险。为了应对这一风险,决策者和负责管理这些技术的人员必须了解该技术在业务流程中的位置,并考虑到其局限性,以便在管理下过渡到元世界。本研究利用选定的会计流程,旨在描述 ML 技术在确保财务信息质量方面的局限性。设计/方法/途径本研究采用了由五个迭代阶段组成的基础理论文献综述方法,以确定 ML 可在相应会计流程中执行的会计任务,描述可应用于每项会计任务的 ML 技术,并确定与单项技术相关的局限性。研究结果本研究发现,数据可用性和培训时间等限制因素可能会影响财务信息的质量,因此在制定和实施技术治理措施时,必须清楚地了解 ML 技术及其限制因素。在这项研究中,作者将当前的 ML 知识与会计背景相结合。由于会计是业务的一个普遍方面,本研究的见解将使决策者和负责管理这些技术的人员受益,从而了解某些流程如何更有可能受到某些限制因素的影响,以及这可能会如何影响会计目标。它还将有利于那些希望在会计流程中利用 ML 优势的用户,同时了解会计任务层面的具体技术限制。
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引用次数: 0
Online customer experience in Indian digital banks impacting continuous intention usage: Generation Y and Z perspective 印度数字银行影响持续使用意向的在线客户体验:从Y世代和Z世代的角度看问题
IF 2.5 Q1 Economics, Econometrics and Finance Pub Date : 2024-04-16 DOI: 10.1108/jfra-11-2023-0638
Puneett Bhatnagr, Anupama Rajesh

Purpose

This study aims to conceptualise a customer-centric model based on an online customer experience (OCE) construct, mediated by e-loyalty (EL) and e-trust (ET), to improve the continuous usage intention (CUI) of Indian digital banks from Generation Y and Z perspectives.

Design/methodology/approach

This study used an online survey method to gather data from a sample of 466 digital banking users, from which usable questionnaires were obtained. The obtained data were subjected to thorough analysis using PLS-SEM to further study the research hypotheses.

Findings

The main factors that determine digital banks’ OCE are perceived enjoyment, e-service quality, information quality and e-convenience. Additionally, relevant constructs were evaluated using an importance-performance map analysis.

Research limitations/implications

This study used convenience sampling for the urban population using digital banking; therefore, the outcome may be generalised to a limited extent. It would be valuable to imitate studies in other countries to strengthen digital banking further.

Originality/value

There is a lack of research on digital banking and OCE in India; thus, this study helps rectify this issue while providing valuable insights. This study differs from others in that it examines the connections between OCE, EL, ET and the bottom line of financial institutions, using these factors as dependent variables instead of traditional measures.

目的本研究旨在构思一个以客户为中心的模型,该模型以在线客户体验(OCE)为基础,以电子忠诚(EL)和电子信任(ET)为中介,从 Y 世代和 Z 世代的角度改善印度数字银行的持续使用意向(CUI)。研究结果决定数字银行 OCE 的主要因素包括感知享受、电子服务质量、信息质量和电子便利性。此外,还使用重要性-绩效图分析法对相关构念进行了评估。研究局限/意义本研究对使用数字银行的城市人口进行了便利抽样;因此,研究结果的普遍性可能有限。因此,本研究有助于纠正这一问题,同时提供有价值的见解。本研究与其他研究的不同之处在于,它使用 OCE、EL、ET 作为因变量,而不是传统的衡量标准,来研究这些因素与金融机构底线之间的联系。
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引用次数: 0
期刊
Journal of Financial Reporting and Accounting
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