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What Drives Experiential Outcomes? The Case of Triple Stimulus Vouchers 是什么驱动了体验结果?三重刺激券的案例
Q2 Business, Management and Accounting Pub Date : 2022-04-05 DOI: 10.1080/10496491.2022.2060411
Hung-Che Wu, Ya-Yuan Chang
Abstract This study aims to examine the relationships between the dimensions of experiential motivation and experiential relationship quality, experiential participation and experiential outcomes. The study findings are based on structural equation modeling of a convenience sample of 557 tourists purchasing travel products using triple stimulus vouchers in the Taipei Tourism Expo, indicating that the proposed model fits the data. The analysis results contribute to the services marketing theory by providing additional insights into the dimensions of experiential motivation and experiential relationship quality, experiential participation and experiential outcomes. These findings are discussed in terms of both academic and practitioner implications.
摘要本研究旨在检验体验动机维度与体验关系质量、体验参与和体验结果之间的关系。研究结果基于557名游客在台北旅游博览会上使用三重刺激券购买旅游产品的便利样本的结构方程模型,表明所提出的模型符合数据。分析结果通过对体验动机和体验关系质量、体验参与和体验结果等维度提供额外的见解,为服务营销理论做出了贡献。这些发现从学术和实践两个方面进行了讨论。
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引用次数: 0
A Double-Edged Sword? – the Impact of Foreign Accents on Service Communication Outcomes 一把双刃剑外国口音对服务传播结果的影响
Q2 Business, Management and Accounting Pub Date : 2022-04-05 DOI: 10.1080/10496491.2022.2060412
Chun Yang, Ruobing Li
Abstract To examine the impact of accented service on service communication outcomes, drawing on theoretical framework of stereotypes, a 2 (accent: Indian vs. American) × 2 (product type: stereotype associated vs. no stereotype) online experiment was conducted with 164 participants. Findings suggested that among those who strongly endorsed the positive stereotype associated with the accent, when the stereotype was activated, accented service resulted in favorable perceptions of the service employee and the service. This pattern did not hold for those who held weak beliefs of the positive stereotype. These findings extended the literature on accent and service communication by demonstrating the moderating role of stereotypes, which help explain the inconsistency in the literature. The identified positive impact of accented services also provides practical implications to practitioners.
摘要为了研究重音服务对服务沟通结果的影响,借鉴刻板印象的理论框架,对164名参与者进行了一项2(重音:印度与美国)×2(产品类型:刻板印象相关与无刻板印象)的在线实验。研究结果表明,在那些强烈支持与口音相关的积极刻板印象的人中,当刻板印象被激活时,带口音的服务会对服务员工和服务产生好感。这种模式不适用于那些对积极刻板印象信念薄弱的人。这些发现通过证明刻板印象的调节作用,扩展了关于口音和服务沟通的文献,这有助于解释文献中的不一致性。强调服务的积极影响也为从业人员提供了实际意义。
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引用次数: 1
The Effect of Salespeople Skills on Selling Behaviors: The Moderating Role of Social Media 销售员技能对销售行为的影响:社交媒体的调节作用
Q2 Business, Management and Accounting Pub Date : 2022-04-03 DOI: 10.1080/10496491.2022.2054900
R. Mostafa, Tamara Kasamani
Abstract Social selling is a prominent marketing strategy in this digitalization era. Thus, this research aims to inspect the moderating role of social media use in the relationship between selling skills (salesmanship, technical, active empathetic listening (AEL), and emotional intelligence (EI) skills) and selling behaviors (cross/up and adaptive selling behaviors). A sample of 185 respondents was collected from salespeople in Lebanon using a questionnaire, and data were analyzed with structural equation modeling (SEM) using AMOS graphics 24. The outcomes revealed that salesmanship, technical, AEL, and EI skills drive adaptive and cross/up-selling behaviors. In addition, social media use enhances the relationship between salespeople selling skills and behaviors. Finally, this research suggests key insights into the social selling context and offers guidelines to marketing managers on how to execute an effective social selling strategy.
社会化销售是数字化时代一种突出的营销策略。因此,本研究旨在考察社交媒体使用在销售技巧(销售技巧、技术、积极共情倾听(AEL)和情绪智力(EI)技能)和销售行为(交叉/向上和适应性销售行为)之间的关系中的调节作用。通过问卷调查从黎巴嫩的销售人员中收集了185名受访者的样本,并使用AMOS图形使用结构方程模型(SEM)对数据进行了分析。结果显示,推销技巧、技术、AEL和EI技能驱动适应性和交叉/向上销售行为。此外,社交媒体的使用增强了销售人员销售技能和行为之间的关系。最后,本研究提出了社会销售背景的关键见解,并为营销经理提供了如何执行有效的社会销售策略的指导方针。
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引用次数: 2
Positive Psychology’s Mindset Precursors of Attitude-toward-Advertising-in-General 积极心理学的心态对广告态度的前兆
Q2 Business, Management and Accounting Pub Date : 2022-03-28 DOI: 10.1080/10496491.2022.2054905
Jeremy J. Sierra, M. Hyman, A. Turri
Abstract Although relevant to the study of consumer responses to advertising, researchers have largely overlooked the effect of positive psychology’s mindsets, such as belief in good luck, happiness, and flourishing, on attitude-toward-advertising-in-general (AG). Two path models tested with 247 U.S. adults (Study #1) and 680 U.S. undergraduate students (Study #2) explore these AG mindset antecedents. Study #1 shows (1) a direct positive effect between belief in good luck and flourishing, (2) belief in good luck indirectly influences flourishing through life satisfaction and happiness, and (3) flourishing relates positively to AG. Study #2, a self-replication-with-extension, shows (1) flourishing alone relates positively to AG, and (2) flourishing serves as a mediator between the studied mindsets and AG. Thus, it behooves advertisers to run promotional campaigns that encourage a flourishing mindset among consumers.
虽然与消费者对广告反应的研究相关,但研究人员在很大程度上忽视了积极心理学的心态,如对好运、幸福和繁荣的信念,对广告总体态度的影响。两种路径模型在247美国成年人(研究1)和680美国本科生(研究#2)探索这些AG心态的前因。研究1表明:(1)相信好运与繁荣之间存在直接的正向影响,(2)相信好运通过生活满意度和幸福感间接影响繁荣,(3)繁荣与AG呈正相关。研究#2,一个自我复制扩展,表明(1)繁荣本身与AG正相关,(2)繁荣在研究心态和AG之间起中介作用。因此,广告商理应开展促销活动,鼓励消费者形成一种繁荣的心态。
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引用次数: 2
The Effect of Hedonic Presentation on Consumers’ Willingness to Pay and Purchase Intention for Minimally Branded Products Online Hedonic演示对消费者在线支付意愿和购买最小品牌产品意愿的影响
Q2 Business, Management and Accounting Pub Date : 2022-03-28 DOI: 10.1080/10496491.2022.2054901
Jing Yang, J. Mundel, P. Huddleston, B. Behe
Abstract When evaluating products, consumers rely on cues to infer characteristics such as perceived value and quality. The availability of intrinsic and extrinsic cues to aid in the decision-making process is limited when shopping online, given that consumers rely on website descriptions about the product, limiting opportunities for personal visual inspection. Potted plants are a unique area of study for marketers given that these products often have minimal branding (extrinsic) cues, resulting in heightened examination of intrinsic cues such as the overall plant health. When shopping for minimally branded products online, a hedonic web shopping environment might be able to provide consumers with extrinsic attributes to help compensate for the lack of physical interaction with the product. This current study investigated the effects of hedonic/utilitarian presentation of minimally branded products (e.g., live potted plants) on consumers’ willingness to pay and purchase intention. A 2 (retail brand: hedonic vs. utilitarian) x 3 (product presentation: hedonic vs. utilitarian vs. both) between-subject experiment was conducted. Results showed that hedonic presentation of minimally branded products has potential to positively influence consumers’ purchase intention and willingness to pay. Managerial implications and future research are also discussed.
摘要在评估产品时,消费者依靠线索来推断感知价值和质量等特征。在网上购物时,帮助决策过程的内在和外在线索的可用性是有限的,因为消费者依赖于网站上对产品的描述,限制了个人视觉检查的机会。盆栽植物是营销人员的一个独特研究领域,因为这些产品通常具有最小的品牌(外在)线索,从而加强了对内在线索的检查,如植物的整体健康状况。当在网上购买最低品牌的产品时,享乐的网络购物环境可能能够为消费者提供外在属性,以帮助弥补与产品缺乏物理互动的问题。本研究调查了最低品牌产品(如活盆栽)的享乐/功利表现对消费者支付意愿和购买意愿的影响。在受试者之间进行了一项2(零售品牌:享乐与功利)×3(产品展示:享乐与功利主义与两者兼有)的实验。结果表明,最低品牌产品的享乐呈现有可能对消费者的购买意愿和支付意愿产生积极影响。还讨论了管理含义和未来的研究。
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引用次数: 3
An Evaluation of the Advertising Media Function Using DEA and DEMATEL 基于DEA和DEMATEL的广告媒介功能评价
Q2 Business, Management and Accounting Pub Date : 2022-03-28 DOI: 10.1080/10496491.2022.2054902
Maysam Shafiee Roodposhti, Kiandokht Behrang, Hadi Kamali, Babak Rezadoost
Abstract Since a large amount of food industry advertising budget is spent on advertising media, it is necessary to ensure the appropriateness of the media program to choose the media more effectively. One of the factors in evaluating advertising media is efficiency. Considering the various indices affecting the efficiency of advertising media, this study uses the DEMATEL technique to investigate the relationship between these indices and the DEA to evaluate and rank the efficiency of them. The DEA (Data Envelopment Analysis) is a mathematical technique that calculates the efficiency of multiple decision-making units based on multiple inputs and outputs. The DEMATEL (Decision Making Trial and Evaluation Laboratory) technique is used to construct an influential network relation map to indicate the relationship among criteria. The results indicate that newspapers, magazines, radio, internet, and social networking sites, outdoor advertising, and television are the most efficient advertising media in the food industry, respectively.
由于食品行业大量的广告预算都花费在广告媒体上,因此要保证媒体方案的适当性,才能更有效地选择媒体。评价广告媒介的一个因素是效率。考虑到影响广告媒体效率的各种指标,本研究采用DEMATEL技术研究这些指标与DEA之间的关系,对广告媒体的效率进行评价和排序。DEA(数据包络分析)是一种计算基于多个输入和输出的多个决策单元效率的数学技术。采用DEMATEL (Decision Making Trial and Evaluation Laboratory)技术构建影响网络关系图,以表示准则之间的关系。结果表明,报纸、杂志、广播、互联网和社交网站、户外广告和电视分别是食品行业最有效的广告媒体。
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引用次数: 0
Using Funny Memes for Social Media Marketing: The Moderating Role of Bandwagon Cues 在社交媒体营销中使用有趣的表情包:从众线索的调节作用
Q2 Business, Management and Accounting Pub Date : 2022-03-27 DOI: 10.1080/10496491.2022.2054904
Guolan Yang
Abstract This study involved a 2 (image type: funny meme vs. serious image) × 2 (level of bandwagon cues: high vs. low) between-subjects online experiment (N = 258). Statistical results showed that using Internet memes was more effective than using serious images in the setting of brand-related Twitter posts. Specifically, when this study’s participants perceived the deployed meme to be humorous, they evidenced positive attitudes toward the post and greater intention to share the post on social media. Furthermore, bandwagon cues were found to moderate the meme effect on persuasion through perceived humor. Participants’ humor perception was enhanced when exposed to a meme post featuring a large number of replies, retweets, and likes (i.e., a high level of bandwagon cues). An unexpected outcome that emerged from the data was that funny memes had a negative impact on brand recall through humor perception. This study’s exploration of funny memes as humor stimuli within the context of social media adds to the literature on humor communications in marketing, as well as illustrates the importance of bandwagon effects for humor persuasion.
本研究采用2(图像类型:搞笑模因vs严肃模因)× 2(从众线索水平:高vs低)的被试在线实验(N = 258)。统计结果显示,在品牌相关推文的设置中,使用网络表情包比使用严肃图片更有效。具体来说,当这项研究的参与者认为所部署的模因是幽默的,他们对帖子表现出积极的态度,并且更愿意在社交媒体上分享帖子。此外,从众线索通过感知幽默调节了说服的模因效应。当参与者接触到具有大量回复、转发和点赞(即高水平的潮流线索)的表情包时,他们的幽默感知得到了增强。从数据中得出的一个意想不到的结果是,有趣的表情包通过幽默感知对品牌回忆产生了负面影响。本研究对社交媒体背景下搞笑模因作为幽默刺激的探索,增加了营销中幽默传播的文献,也说明了从众效应对幽默说服的重要性。
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引用次数: 3
Consumer Responses to Covert Marketing Communications: A Case of Native Advertising Disclosure in News Contexts 消费者对隐性营销传播的反应——以新闻语境中的本土广告披露为例
Q2 Business, Management and Accounting Pub Date : 2022-03-27 DOI: 10.1080/10496491.2022.2054899
I. Ju, Hyunmin Lee, B. Sherrick
Abstract This study examines how the language clarity and visual prominence of disclosures about native advertising impact consumer responses to native advertising. Drawing on the persuasion knowledge model’s (PKM) change of meaning principle and the covert advertising recognition and effects (CARE) model, an experiment with 600 U.S. adult internet users shows that (a) use of “advertisement” (vs. “brand voice”) strengthens perceived sponsorship transparency and subsequent advertising evaluations, (b) perceived sponsorship transparency transforms the negative indirect effect of use of “advertisement” (vs. “brand voice”) to positive, and (c) this positive indirect effect is enhanced during high prominence disclosure. In short, if consumers see clear and conspicuous ad disclosure for native advertising, they infer the advertiser’s credibility, but this perception can improve persuasive effectiveness if the advertiser is seen as transparent. The theoretical, managerial, and social implications are discussed.
摘要本研究考察了本土广告披露的语言清晰度和视觉突出度如何影响消费者对本土广告的反应。利用说服知识模型(PKM)的意义变化原理和隐蔽广告识别与效果模型(CARE),对600 美国成年互联网用户表明,(a)使用“广告”(相对于“品牌声音”)加强了感知到的赞助透明度和随后的广告评估,以及(c)在高显著性披露期间增强了这种积极的间接效应。简言之,如果消费者看到本地广告的清晰显眼的广告披露,他们就会推断出广告商的可信度,但如果广告商被视为透明的,这种感知可以提高说服力。讨论了其理论意义、管理意义和社会意义。
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引用次数: 5
Providing individualised nursing care can improve the experiences and health outcomes of sepsis patients with learning disability. 提供个性化护理可改善有学习障碍的败血症患者的经历和健康状况。
Q2 Business, Management and Accounting Pub Date : 2022-03-02 DOI: 10.1136/ebnurs-2021-103492
Sumeeta Kapoor, Shaminder Singh
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引用次数: 0
How Do Narrative Structure and Format Influence a 360 Degree Video Ad? 叙事结构和格式如何影响360度视频广告?
Q2 Business, Management and Accounting Pub Date : 2022-01-31 DOI: 10.1080/10496491.2021.2015511
Ruoxue Wang, Yan Huang
Abstract A 2 (Ad Format: 360-degree video ad vs. standard video ad) × 2 (Narrative Structure: Narrative vs. Non-narrative) between subject experiment (N = 119) was conducted online to investigate the combinatory effects of ad format, narrative structure, and need for cognition on product intentions. Results showed the 360-degree video ad elicited lower information seeking intention, lower tryout intention, and lower purchase intention compared with a standard video ad. The flow experience mediated the relationship between the ad format and product intentions. In addition, narrative structure moderated the relationship between the ad format and the information seeking intention. Lastly, a three-way interaction among the ad format, narrative structure, and need for cognition on information seeking intention was detected. Theoretical and practical implications were discussed.
摘要A2(广告形式:360度视频广告与标准视频广告)×2(叙事结构:叙事与非叙事)受试者之间的实验(N = 119)在网上进行,以调查广告格式、叙事结构和认知需求对产品意图的组合效应。结果表明,与标准视频广告相比,360度视频广告引发了更低的信息寻求意图、更低的试用意图和更低的购买意图。流量体验中介了广告格式与产品意图之间的关系。此外,叙事结构调节了广告形式与信息寻求意图之间的关系。最后,发现广告形式、叙事结构和对信息寻求意图的认知需求之间存在三方互动。讨论了理论和实践意义。
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引用次数: 0
期刊
Journal of Promotion Management
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