Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-7888-8.CH004
Melissa Silva, João Conrado de Amorim Carvalho, Á. Dias
One of the biggest challenges faced by companies is the retention of employees. Studies undertaken in the area indicate that the high turnover rate, especially characterized by voluntary dismissal, is motivated by non-alignment of employees' interests with company objectives. The author focused on identifying which factors related to the employees and which factors related to the companies are determinant to retain employees and reduce the rate of turnover. To answer this question, a survey was conducted with a sample of 264 people, between employees and employers, treated by factor analysis. The results showed that age, gender, and marital status are not important for the employees' permanence and that the promotion of training, opportunities for advancement, salaries, and fair benefits are more valued, as well as the employee's interest in ascending professionally.
{"title":"Determinants of Employee Retention","authors":"Melissa Silva, João Conrado de Amorim Carvalho, Á. Dias","doi":"10.4018/978-1-5225-7888-8.CH004","DOIUrl":"https://doi.org/10.4018/978-1-5225-7888-8.CH004","url":null,"abstract":"One of the biggest challenges faced by companies is the retention of employees. Studies undertaken in the area indicate that the high turnover rate, especially characterized by voluntary dismissal, is motivated by non-alignment of employees' interests with company objectives. The author focused on identifying which factors related to the employees and which factors related to the companies are determinant to retain employees and reduce the rate of turnover. To answer this question, a survey was conducted with a sample of 264 people, between employees and employers, treated by factor analysis. The results showed that age, gender, and marital status are not important for the employees' permanence and that the promotion of training, opportunities for advancement, salaries, and fair benefits are more valued, as well as the employee's interest in ascending professionally.","PeriodicalId":197786,"journal":{"name":"Strategy and Superior Performance of Micro and Small Businesses in Volatile Economies","volume":"180 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133073487","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-7888-8.CH012
Osorio Bayter, F. Bustelo
The conditions of poverty, indigence, hunger, and unemployment have increased since the 1980s. At the end of the 20th century, in March of 1995, during the World Social Summit in Copenhagen, major social commitments were signed in order to agree on the best way to deal with the generalized problems of poverty and unemployment, with special sensitivity in Latin America and granting education a priority area of action in the fight against poverty. In this chapter, three objectives are specified from the consulted literature: first, to provide a general overview of the topic of poverty and their determinants; second, to describe, from aggregate data obtained on the CEPAL website, the situation of education and poverty in some countries of the Ibero-American territory; and finally, evidencing whether there is a significant relationship between levels of education and poverty in those countries.
{"title":"Education and Poverty in Ibero-Americana Countries","authors":"Osorio Bayter, F. Bustelo","doi":"10.4018/978-1-5225-7888-8.CH012","DOIUrl":"https://doi.org/10.4018/978-1-5225-7888-8.CH012","url":null,"abstract":"The conditions of poverty, indigence, hunger, and unemployment have increased since the 1980s. At the end of the 20th century, in March of 1995, during the World Social Summit in Copenhagen, major social commitments were signed in order to agree on the best way to deal with the generalized problems of poverty and unemployment, with special sensitivity in Latin America and granting education a priority area of action in the fight against poverty. In this chapter, three objectives are specified from the consulted literature: first, to provide a general overview of the topic of poverty and their determinants; second, to describe, from aggregate data obtained on the CEPAL website, the situation of education and poverty in some countries of the Ibero-American territory; and finally, evidencing whether there is a significant relationship between levels of education and poverty in those countries.","PeriodicalId":197786,"journal":{"name":"Strategy and Superior Performance of Micro and Small Businesses in Volatile Economies","volume":"13 14","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114052349","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-7888-8.CH003
J. L. Graça, F. S. P. Filho, M. J. Madeira, Antônio Manoel da Silva Filho, Marcelo Augusto Mendes Barbosa, I. Silva
In fragile environments, such as the Western Amazon, there is a latent concern related to solid waste, deserving emphasis from the conceptual point of view, where the origin of sustainability becomes the emergency that forces the behavior through recycling seeking the reduction and absence of residues. Epistemology has as its function, among others, to define what provides conditions for examining relations between facts and theories. The question is, What does conceptual aspect contribute to awareness and improvement to the relation of capital, labor, and society? Apply the Theory U as argumentation in this relation. The general and main objective of this chapter is to deal with the epistemological aspect of sustainability against the capital, labor, and society based on the Theory U. As a result, the conceptual aspect contributes to awareness and improvement of the relation of capital, labor, and society considering the discourses treated in fragile environments in the Western Amazon.
{"title":"Epistemological Character of Sustainability and Value Creation","authors":"J. L. Graça, F. S. P. Filho, M. J. Madeira, Antônio Manoel da Silva Filho, Marcelo Augusto Mendes Barbosa, I. Silva","doi":"10.4018/978-1-5225-7888-8.CH003","DOIUrl":"https://doi.org/10.4018/978-1-5225-7888-8.CH003","url":null,"abstract":"In fragile environments, such as the Western Amazon, there is a latent concern related to solid waste, deserving emphasis from the conceptual point of view, where the origin of sustainability becomes the emergency that forces the behavior through recycling seeking the reduction and absence of residues. Epistemology has as its function, among others, to define what provides conditions for examining relations between facts and theories. The question is, What does conceptual aspect contribute to awareness and improvement to the relation of capital, labor, and society? Apply the Theory U as argumentation in this relation. The general and main objective of this chapter is to deal with the epistemological aspect of sustainability against the capital, labor, and society based on the Theory U. As a result, the conceptual aspect contributes to awareness and improvement of the relation of capital, labor, and society considering the discourses treated in fragile environments in the Western Amazon.","PeriodicalId":197786,"journal":{"name":"Strategy and Superior Performance of Micro and Small Businesses in Volatile Economies","volume":"145 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133277057","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-7888-8.CH008
Maria Olga Carvalho e Souza, Á. Dias, Emmanuel M.C.B. Sabino
The performance of companies has been of great interest in the organizational and academic world. In Brazil it became a matter of survival, given the high number of premature corporate deaths, especially in the field of micro and small enterprises. Following this same interest, the authors began this exploratory qualitative research to find information about the specifics of some companies that manage to remain in the market with reasonable competitiveness and for many years. In this universe, they selected three companies located in the city of Teresina (PI) that presented a significant boost in the face of a turbulent and unpredictable environment. Some characteristics, behaviors, and skills have been highlighted as likely indicators of dynamic capacity leading to the achievement of a competitive advantage, which, consequently, cause these companies to be remembered and chosen by consumers among others existing in the same place or region.
{"title":"Strategic and Process Management","authors":"Maria Olga Carvalho e Souza, Á. Dias, Emmanuel M.C.B. Sabino","doi":"10.4018/978-1-5225-7888-8.CH008","DOIUrl":"https://doi.org/10.4018/978-1-5225-7888-8.CH008","url":null,"abstract":"The performance of companies has been of great interest in the organizational and academic world. In Brazil it became a matter of survival, given the high number of premature corporate deaths, especially in the field of micro and small enterprises. Following this same interest, the authors began this exploratory qualitative research to find information about the specifics of some companies that manage to remain in the market with reasonable competitiveness and for many years. In this universe, they selected three companies located in the city of Teresina (PI) that presented a significant boost in the face of a turbulent and unpredictable environment. Some characteristics, behaviors, and skills have been highlighted as likely indicators of dynamic capacity leading to the achievement of a competitive advantage, which, consequently, cause these companies to be remembered and chosen by consumers among others existing in the same place or region.","PeriodicalId":197786,"journal":{"name":"Strategy and Superior Performance of Micro and Small Businesses in Volatile Economies","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124984950","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-7888-8.CH016
I. Sánchez‐Torné, Francisco Espasandín-Bustelo, M. Pérez-Suárez
The purpose of this chapter is to provide useful information on the two main topics that define it: public spending and poverty. Three objectives are highlighted: 1) to provide a general overview of the concept of poverty and their characteristics; 2) to project, through the consulted literature, a model that explains the determinants of poverty; and 3) to describe, on the basis of aggregate data obtained on the CEPAL website, the situation of public spending (according to the classification by government function) and poverty (population living on less than $1.90 and $3.10/day) in some countries of the Ibero-American territory to show whether there is a significant relationship between public spending and poverty.
{"title":"Public Spending and Poverty in Ibero-American Countries","authors":"I. Sánchez‐Torné, Francisco Espasandín-Bustelo, M. Pérez-Suárez","doi":"10.4018/978-1-5225-7888-8.CH016","DOIUrl":"https://doi.org/10.4018/978-1-5225-7888-8.CH016","url":null,"abstract":"The purpose of this chapter is to provide useful information on the two main topics that define it: public spending and poverty. Three objectives are highlighted: 1) to provide a general overview of the concept of poverty and their characteristics; 2) to project, through the consulted literature, a model that explains the determinants of poverty; and 3) to describe, on the basis of aggregate data obtained on the CEPAL website, the situation of public spending (according to the classification by government function) and poverty (population living on less than $1.90 and $3.10/day) in some countries of the Ibero-American territory to show whether there is a significant relationship between public spending and poverty.","PeriodicalId":197786,"journal":{"name":"Strategy and Superior Performance of Micro and Small Businesses in Volatile Economies","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128037788","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-7888-8.CH006
João Conrado de Amorim Carvalho, Carla Roberta Gomes Muniz
This chapter researches the behavior and entrepreneurial capacities of entrepreneurs in the modality of small and medium businesses to better understand their development according to the current theoretical interpretations and based on a sectorial analysis of companies of these sizes in the State of Maranhão. The research directs its attention to the factors that influence the entrepreneurial action and the strategic performance, analyzing the business performance in times of crisis. The research method was defined based on the sector analysis, substantiated by the literature review. The results indicate that the size of the company is irrelevant both for taking strategic actions and for rapidity in undertaking growth actions. It is concluded that SMBs achieve greater swiftness in growth actions and undertake joint actions when they have technological capabilities.
{"title":"Entrepreneurship and Strategic Performance in a Time of Crisis","authors":"João Conrado de Amorim Carvalho, Carla Roberta Gomes Muniz","doi":"10.4018/978-1-5225-7888-8.CH006","DOIUrl":"https://doi.org/10.4018/978-1-5225-7888-8.CH006","url":null,"abstract":"This chapter researches the behavior and entrepreneurial capacities of entrepreneurs in the modality of small and medium businesses to better understand their development according to the current theoretical interpretations and based on a sectorial analysis of companies of these sizes in the State of Maranhão. The research directs its attention to the factors that influence the entrepreneurial action and the strategic performance, analyzing the business performance in times of crisis. The research method was defined based on the sector analysis, substantiated by the literature review. The results indicate that the size of the company is irrelevant both for taking strategic actions and for rapidity in undertaking growth actions. It is concluded that SMBs achieve greater swiftness in growth actions and undertake joint actions when they have technological capabilities.","PeriodicalId":197786,"journal":{"name":"Strategy and Superior Performance of Micro and Small Businesses in Volatile Economies","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121497709","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-7888-8.CH002
Á. Dias, G. Dutschke
This chapter presents in a simplified way that communities in volatile economies can create value through the identification, valorization, and operationalization of knowledge, traditions, and other cultural dimensions, many of them in the domain of tacit knowledge, available in the minds of people and community shared value. Through a cycle of identification of local knowledge, it is possible to begin the whole process, which necessarily passes through the cooperation between the various local actors. In a third phase, it is essential to structure the positioning, which represents the conceptual dimension concerning the way the community intends to present itself to the market. Next, it is essential to structure this offer, promoting value creation and capture. As such, the community should value their products or services by enhancing local knowledge and taking value creation initiatives in favor of local development (value capture).
{"title":"Value Creation in Volatile Economies","authors":"Á. Dias, G. Dutschke","doi":"10.4018/978-1-5225-7888-8.CH002","DOIUrl":"https://doi.org/10.4018/978-1-5225-7888-8.CH002","url":null,"abstract":"This chapter presents in a simplified way that communities in volatile economies can create value through the identification, valorization, and operationalization of knowledge, traditions, and other cultural dimensions, many of them in the domain of tacit knowledge, available in the minds of people and community shared value. Through a cycle of identification of local knowledge, it is possible to begin the whole process, which necessarily passes through the cooperation between the various local actors. In a third phase, it is essential to structure the positioning, which represents the conceptual dimension concerning the way the community intends to present itself to the market. Next, it is essential to structure this offer, promoting value creation and capture. As such, the community should value their products or services by enhancing local knowledge and taking value creation initiatives in favor of local development (value capture).","PeriodicalId":197786,"journal":{"name":"Strategy and Superior Performance of Micro and Small Businesses in Volatile Economies","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130291282","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-7888-8.CH011
D. Oliveira
The aim of the chapter is to understand and analyze the main challenges faced by the city of Aparecida de Goiânia, state of Goiás, for its economic development, from 2015 to this first quarter of 2018. Also, the authors analyze what strategies are being adopted by local, state, and municipality governments in view of recent corruption scandals in Brazil in very recent years leading to problems such as failure to provide adequate infrastructure, high tax rates, and a slow and heavy bureaucratic system that makes the opening, reform, and closing of companies a slow and difficult process.
{"title":"The Challenges of Small Companies","authors":"D. Oliveira","doi":"10.4018/978-1-5225-7888-8.CH011","DOIUrl":"https://doi.org/10.4018/978-1-5225-7888-8.CH011","url":null,"abstract":"The aim of the chapter is to understand and analyze the main challenges faced by the city of Aparecida de Goiânia, state of Goiás, for its economic development, from 2015 to this first quarter of 2018. Also, the authors analyze what strategies are being adopted by local, state, and municipality governments in view of recent corruption scandals in Brazil in very recent years leading to problems such as failure to provide adequate infrastructure, high tax rates, and a slow and heavy bureaucratic system that makes the opening, reform, and closing of companies a slow and difficult process.","PeriodicalId":197786,"journal":{"name":"Strategy and Superior Performance of Micro and Small Businesses in Volatile Economies","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122476548","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-7888-8.CH015
R. L. Hidalgo, A. Hidalgo, Ruth Ortiz, S. Polo, Sofía Avila
The world's current dilemmas are focused on three alarming situations: environment, poverty, and food security. International community agendas aim to find specific strategies to obtain better practices to reach an improvement for international societies. The United Nations are diligent involving every international actor to promote public policies restructuring in states to generate the necessary and pertinent changes, especially in the less developed countries. Thus, the mechanisms used by United Nations are multilateral meetings in which important agreements are achieved, for example the works of the Millennium Development Goals (MDG), from which the authors spotlight the ones at the top of the list: poverty eradication and global primary education. Therefore, this analysis is carried out to contemplate the options to generate structural changes in public policies while observing the possibilities in educational and professional training toward human capital knowledge.
{"title":"The Position of Mexico in the World","authors":"R. L. Hidalgo, A. Hidalgo, Ruth Ortiz, S. Polo, Sofía Avila","doi":"10.4018/978-1-5225-7888-8.CH015","DOIUrl":"https://doi.org/10.4018/978-1-5225-7888-8.CH015","url":null,"abstract":"The world's current dilemmas are focused on three alarming situations: environment, poverty, and food security. International community agendas aim to find specific strategies to obtain better practices to reach an improvement for international societies. The United Nations are diligent involving every international actor to promote public policies restructuring in states to generate the necessary and pertinent changes, especially in the less developed countries. Thus, the mechanisms used by United Nations are multilateral meetings in which important agreements are achieved, for example the works of the Millennium Development Goals (MDG), from which the authors spotlight the ones at the top of the list: poverty eradication and global primary education. Therefore, this analysis is carried out to contemplate the options to generate structural changes in public policies while observing the possibilities in educational and professional training toward human capital knowledge.","PeriodicalId":197786,"journal":{"name":"Strategy and Superior Performance of Micro and Small Businesses in Volatile Economies","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129538194","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-7888-8.CH017
Leila Maria dos Passos Ribeiro Melo, João Conrado de Amorim Carvalho, Emmanuel M.C.B. Sabino
This chapter is a field study of bibliographic nature and quantitative method. Data was obtained through the application of a questionnaire distributed to a sample of 200 people living in São Luís-MA-Brazil. The objective was to evaluate citizens' knowledge of laws, legal instruments, and the exercise of citizenship in relation to popular participation in the Master Plan. It has theoretical foundation in the research of Carreira et al., applied in Portugal, focusing on the democratic approach and in the definitions of knowledge and citizen involvement to achieve good results. The analysis concluded that there is low popular participation, in the order of 10.5%, especially among the younger and less educated, as well as frail knowledge about laws and legal instruments.
本章是对书目性质和定量方法的实地研究。数据是通过向居住在 o Luís-MA-Brazil的200人分发问卷的方式获得的。其目的是评价公民对法律、法律文书的知识以及在民众参与总体计划方面行使公民权利的情况。它在carira等人的研究中有理论基础，在葡萄牙得到应用，关注民主方式，在知识和公民参与的定义上取得了良好的效果。分析得出的结论是，民众参与度很低，约为10.5%，尤其是年轻人和受教育程度较低的人，对法律和法律文书的了解也很薄弱。
{"title":"Orientation for Results","authors":"Leila Maria dos Passos Ribeiro Melo, João Conrado de Amorim Carvalho, Emmanuel M.C.B. Sabino","doi":"10.4018/978-1-5225-7888-8.CH017","DOIUrl":"https://doi.org/10.4018/978-1-5225-7888-8.CH017","url":null,"abstract":"This chapter is a field study of bibliographic nature and quantitative method. Data was obtained through the application of a questionnaire distributed to a sample of 200 people living in São Luís-MA-Brazil. The objective was to evaluate citizens' knowledge of laws, legal instruments, and the exercise of citizenship in relation to popular participation in the Master Plan. It has theoretical foundation in the research of Carreira et al., applied in Portugal, focusing on the democratic approach and in the definitions of knowledge and citizen involvement to achieve good results. The analysis concluded that there is low popular participation, in the order of 10.5%, especially among the younger and less educated, as well as frail knowledge about laws and legal instruments.","PeriodicalId":197786,"journal":{"name":"Strategy and Superior Performance of Micro and Small Businesses in Volatile Economies","volume":"239 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122387696","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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