Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-7888-8.CH017
Leila Maria dos Passos Ribeiro Melo, João Conrado de Amorim Carvalho, Emmanuel M.C.B. Sabino
This chapter is a field study of bibliographic nature and quantitative method. Data was obtained through the application of a questionnaire distributed to a sample of 200 people living in São Luís-MA-Brazil. The objective was to evaluate citizens' knowledge of laws, legal instruments, and the exercise of citizenship in relation to popular participation in the Master Plan. It has theoretical foundation in the research of Carreira et al., applied in Portugal, focusing on the democratic approach and in the definitions of knowledge and citizen involvement to achieve good results. The analysis concluded that there is low popular participation, in the order of 10.5%, especially among the younger and less educated, as well as frail knowledge about laws and legal instruments.
本章是对书目性质和定量方法的实地研究。数据是通过向居住在 o Luís-MA-Brazil的200人分发问卷的方式获得的。其目的是评价公民对法律、法律文书的知识以及在民众参与总体计划方面行使公民权利的情况。它在carira等人的研究中有理论基础，在葡萄牙得到应用，关注民主方式，在知识和公民参与的定义上取得了良好的效果。分析得出的结论是，民众参与度很低，约为10.5%，尤其是年轻人和受教育程度较低的人，对法律和法律文书的了解也很薄弱。
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Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-7888-8.CH013
Elif Baykal
Owing to the fact that sustainability and the financial performance of businesses are important work outcomes in family firms, in this chapter for both reaching work and family related goals and ensuring sustainibility, it is proposed that family firms as in the case with their non-family counterparts will prefer to exploit innovativeness in attaining their financial goals. The main objective of this chapter is understanding innovative inclinations and preferences of family firms and examining the relationship between innovativeness and organizational cultures of these companies. And it is suggested that organizational culture will act as a catalyzer in this relationship. In the chapter, innovativeness in family firms has been examined in detail. Main types of organizational cultures regarding innovation in family firms have been explained in detail, and an approach that suggests that organizational climate is closely related with the innovativeness of family firms has been adopted.
{"title":"Family Firms and the Effects of Organizational Culture on Their Innovation","authors":"Elif Baykal","doi":"10.4018/978-1-5225-7888-8.CH013","DOIUrl":"https://doi.org/10.4018/978-1-5225-7888-8.CH013","url":null,"abstract":"Owing to the fact that sustainability and the financial performance of businesses are important work outcomes in family firms, in this chapter for both reaching work and family related goals and ensuring sustainibility, it is proposed that family firms as in the case with their non-family counterparts will prefer to exploit innovativeness in attaining their financial goals. The main objective of this chapter is understanding innovative inclinations and preferences of family firms and examining the relationship between innovativeness and organizational cultures of these companies. And it is suggested that organizational culture will act as a catalyzer in this relationship. In the chapter, innovativeness in family firms has been examined in detail. Main types of organizational cultures regarding innovation in family firms have been explained in detail, and an approach that suggests that organizational climate is closely related with the innovativeness of family firms has been adopted.","PeriodicalId":197786,"journal":{"name":"Strategy and Superior Performance of Micro and Small Businesses in Volatile Economies","volume":"107 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132632866","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-7888-8.CH010
Aakash Aakash, A. Aggarwal
This chapter presents a structural model to determine the role played by website quality (WEQ), product satisfaction, and electronic word of mouth (EWOM) on e-commerce customer satisfaction and their repurchase intention. Online retail business model consists of unique characteristics that offer the service and products to the customer after understanding their requirements and feedback given by the fellow customers in the form of electronic word of mouth. The findings of this chapter suggest that WEQ can be conceptualized as a multi-item construct consisting of system quality (SQ), content quality (CQ), trust (TR), usage (US), customer support (CS), customer feedback (CF), and personalization (PR). This chapter confirms that WEQ, product satisfaction, and EWOM are positively related to e-commerce customer satisfaction (ECS) as well as to repurchase intention (RI). Though the product satisfaction has a significant direct effect on customer satisfaction and repurchase intention, the EWOM and WEQ have greater influence on customer satisfaction and also on repurchase intention.
{"title":"Role of EWOM, Product Satisfaction, and Website Quality on Customer Repurchase Intention","authors":"Aakash Aakash, A. Aggarwal","doi":"10.4018/978-1-5225-7888-8.CH010","DOIUrl":"https://doi.org/10.4018/978-1-5225-7888-8.CH010","url":null,"abstract":"This chapter presents a structural model to determine the role played by website quality (WEQ), product satisfaction, and electronic word of mouth (EWOM) on e-commerce customer satisfaction and their repurchase intention. Online retail business model consists of unique characteristics that offer the service and products to the customer after understanding their requirements and feedback given by the fellow customers in the form of electronic word of mouth. The findings of this chapter suggest that WEQ can be conceptualized as a multi-item construct consisting of system quality (SQ), content quality (CQ), trust (TR), usage (US), customer support (CS), customer feedback (CF), and personalization (PR). This chapter confirms that WEQ, product satisfaction, and EWOM are positively related to e-commerce customer satisfaction (ECS) as well as to repurchase intention (RI). Though the product satisfaction has a significant direct effect on customer satisfaction and repurchase intention, the EWOM and WEQ have greater influence on customer satisfaction and also on repurchase intention.","PeriodicalId":197786,"journal":{"name":"Strategy and Superior Performance of Micro and Small Businesses in Volatile Economies","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115948368","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 1900-01-01DOI: 10.4018/978-1-5225-7888-8.CH014
Luis Saavedra Martinzez, F. Bustelo, J. Ganaza-Vargas
The objective of this chapter is to describe the state of the social network of researchers who publish in scientific journals with the topic “hunger.” To do this, a search is made in the Isi Web of Knowledge database, and 514 documents are located. Using the authors who publish an article and the authors cited in the bibliography, the social network of researchers is designed, and later, by means of network analysis techniques, the main characteristics of the social network are analyzed. The results obtained show who the researchers are, the scientific journals, and the most relevant topics related to the topic “hunger.”
本章的目的是描述以“饥饿”为主题在科学期刊上发表文章的研究人员的社会网络状态。为此，在Isi Web of Knowledge数据库中进行搜索，并找到514个文档。利用发表论文的作者和参考书目中被引用的作者，设计研究者的社会网络，然后运用网络分析技术，分析研究者社会网络的主要特征。所获得的结果显示了研究人员是谁，科学期刊，以及与“饥饿”主题相关的最相关主题。
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