Pub Date : 1900-01-01DOI: 10.4018/978-1-7998-7239-9.ch005
Christian Ehrlich, Sashenka Milston, Robert van der Veen
This chapter describes evidence-based happiness techniques that are highly relevant for workers in the tourism and hospitality industries. Although happiness creates success for many stakeholders, there is limited evidence on how to increase the happiness of workers in these industries as the focus has predominantly been on the happiness of the customers. The authors fill this gap in the literature by presenting three proven interventions that are particularly relevant to these sectors: job crafting, acts of kindness, and gratitude exercises. The chapter explains what these concepts are and how they work. It also provides specific examples of how they can be implemented into tourism and hospitality organisations.
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