Pub Date : 2024-07-13DOI: 10.59581/diagnosa-widyakarya.v2i3.3899
Studi Korelasi, Dukungan Sosial, Teman Sebaya, Dengan Kepercayaan, Diri Penderita, Acne Vulgaris, Di Smpn, Wungu Madiun Devita, Anugrah Anggraini, Asrina Pitayanti, Vivin Nurul Jannah, Adhin Al Kasanah, Stikes Bhakti, Husada Mulia, Madiun, Jl. Taman, Praja No, Mojorejo Kec 25, Kota Taman, Jawa Madiun, Timur, Kepercayaan Diri, Latar Belakang
Self-confidence is the ability to trust one's own abilities and feel positive about oneself. When acne vulgarisappears in adolescence, awareness of the importance of adolescent self-appearance in social life can ultimately affect adolescent self-esteem leading to feelings of lack of confidence. Lack of self-confidence will also cause problems in adolescents such as feeling alienated and closed from their friends, so they cannot show themselves and always feel less than their friends. To increase self-confidence, one of them is by providing social support, the support can come from peers such as supporting, and giving attention. For this reason, the author wants toknow the relationship between peer social support and self-confidence of adolescents with acne vulgaris.The study used a correlational analytic descriptive method with a Cross Sectional approach . The sampling technique uses Stratified Random Sampling with a total of 209 respondents.The results showed that peer social support mostly had a sufficient category of 135 respondents (64.6%), and most of the confidence with a moderate category of 161 respondents (80.4%). Based on the results of the Spearman Rank test analysis, a p-value of 0.000 < a = 0.05 means that there is a relationship between peer social support and the self-confidence of adolescents with acne vulgarisat SMPN 01 Wungu. Based on the results of the analysis, there is a relationship between peer social support and self-confidence of adolescents with acne vulgarisat SMPN 01 Wungu. It is hoped that increased peer social support can be done by adolescents to increase self-confidence so that self-confidence in acne vulgarissufferers increases.
{"title":"Studi Korelasi Dukungan Sosial Teman Sebaya Dengan Kepercayaan Diri Penderita Acne Vulgaris Di SMPN 1 Wungu Madiun","authors":"Studi Korelasi, Dukungan Sosial, Teman Sebaya, Dengan Kepercayaan, Diri Penderita, Acne Vulgaris, Di Smpn, Wungu Madiun Devita, Anugrah Anggraini, Asrina Pitayanti, Vivin Nurul Jannah, Adhin Al Kasanah, Stikes Bhakti, Husada Mulia, Madiun, Jl. Taman, Praja No, Mojorejo Kec 25, Kota Taman, Jawa Madiun, Timur, Kepercayaan Diri, Latar Belakang","doi":"10.59581/diagnosa-widyakarya.v2i3.3899","DOIUrl":"https://doi.org/10.59581/diagnosa-widyakarya.v2i3.3899","url":null,"abstract":"Self-confidence is the ability to trust one's own abilities and feel positive about oneself. When acne vulgarisappears in adolescence, awareness of the importance of adolescent self-appearance in social life can ultimately affect adolescent self-esteem leading to feelings of lack of confidence. Lack of self-confidence will also cause problems in adolescents such as feeling alienated and closed from their friends, so they cannot show themselves and always feel less than their friends. To increase self-confidence, one of them is by providing social support, the support can come from peers such as supporting, and giving attention. For this reason, the author wants toknow the relationship between peer social support and self-confidence of adolescents with acne vulgaris.The study used a correlational analytic descriptive method with a Cross Sectional approach . The sampling technique uses Stratified Random Sampling with a total of 209 respondents.The results showed that peer social support mostly had a sufficient category of 135 respondents (64.6%), and most of the confidence with a moderate category of 161 respondents (80.4%). Based on the results of the Spearman Rank test analysis, a p-value of 0.000 < a = 0.05 means that there is a relationship between peer social support and the self-confidence of adolescents with acne vulgarisat SMPN 01 Wungu. Based on the results of the analysis, there is a relationship between peer social support and self-confidence of adolescents with acne vulgarisat SMPN 01 Wungu. It is hoped that increased peer social support can be done by adolescents to increase self-confidence so that self-confidence in acne vulgarissufferers increases. \u0000 ","PeriodicalId":204202,"journal":{"name":"DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan","volume":" 14","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141834048","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-07-11DOI: 10.59581/diagnosa-widyakarya.v2i3.3883
Dewi Insani, Muflihah, Alfiana Ainun
Diabetes mellitus, which is a non-communicable disease, can be prevented by utilizing the power of prevention. Diabetes mellitus prevention behavior includes various aspects such as healthy eating patterns, sufficient physical activity, and regular health checks. It is important for the public to understand the risk factors for diabetes mellitus in order to improve prevention and early detection efforts in at-risk community groups. The aim of this research is to analyze the relationship between factors that influence diabetes mellitus prevention behavior in Mtahuarjo Village, East Semarang District, Semarang City. This research uses quantitative methods using observational analytics and a cross-sectional approach. The population in this research is the people of Mlagiarjo Village aged 20-79 years. The research sample was 197 respondents. This research was analyzed using univariate tests and bivariate tests. The results of the research showed that there was a relationship between knowledge, diet, physical activity, family history, family support, support from health workers, and access to health services (P-value = 0.024) with diabetes mellitus prevention behavior in Mtahuarjo Village, East Semarang District, Semarang City. . However, there is no relationship between attitudes and diabetes mellitus prevention behavior in Mtahuarjo Village, East Semarang District, Semarang City. It is important for health workers to provide education regarding diabetes mellitus prevention behavior to the public.
{"title":"Faktor yang Berhubungan dengan Perilaku Pencegahan Diabetes Mellitus di Kelurahan Mlatiharjo Kecamatan Semarang Timur Kota Semarang","authors":"Dewi Insani, Muflihah, Alfiana Ainun","doi":"10.59581/diagnosa-widyakarya.v2i3.3883","DOIUrl":"https://doi.org/10.59581/diagnosa-widyakarya.v2i3.3883","url":null,"abstract":"Diabetes mellitus, which is a non-communicable disease, can be prevented by utilizing the power of prevention. Diabetes mellitus prevention behavior includes various aspects such as healthy eating patterns, sufficient physical activity, and regular health checks. It is important for the public to understand the risk factors for diabetes mellitus in order to improve prevention and early detection efforts in at-risk community groups. The aim of this research is to analyze the relationship between factors that influence diabetes mellitus prevention behavior in Mtahuarjo Village, East Semarang District, Semarang City. This research uses quantitative methods using observational analytics and a cross-sectional approach. The population in this research is the people of Mlagiarjo Village aged 20-79 years. The research sample was 197 respondents. This research was analyzed using univariate tests and bivariate tests. The results of the research showed that there was a relationship between knowledge, diet, physical activity, family history, family support, support from health workers, and access to health services (P-value = 0.024) with diabetes mellitus prevention behavior in Mtahuarjo Village, East Semarang District, Semarang City. . However, there is no relationship between attitudes and diabetes mellitus prevention behavior in Mtahuarjo Village, East Semarang District, Semarang City. It is important for health workers to provide education regarding diabetes mellitus prevention behavior to the public.","PeriodicalId":204202,"journal":{"name":"DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan","volume":"66 s261","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141834633","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-10DOI: 10.59581/diagnosa-widyakarya.v1i3.876
Sarah Nur Tri Andini, Siti Juwariyah, Mamat Supriyono
Remaja merupakan kelompok usia yang sangat rentan terhadap resiko triad kesehatan reproduksi antara lain kehamilan yang tidak diinginkan, aborsi, perkawinan dan pernikahan dini, Narkoba, dan HIV/AIDS. Masalah kesehatan reproduksi siswa terkadang diperparah dengan kurangnya pengetahuan mereka tentang kesehatan reproduksi yang sehat. Salah satu cara pemerintah menangani masalah kesehatan reproduksi adalah melalui pendidikan. Remaja akan mendapatakan informasi yang akurat tentang kesehatan reproduksi melalui edukasi. Tujuan penelitian ini adalah mengetahui efektivitas edukasi media vidio terhadap tingkat pengethauan kesehatan reproduksi remaja. Metode yang digunakan yaitu kuantitatif dengan pendekatan penelitian quasy eksperimen dengan metode one group pre-test dan post-test, responden penelitian ini sebanyak 64 responden. Teknik sampel yaitu menggunakan Random sampling. Hasil penelitian di dapatkan bahwa ada peningkatan penegtahuan sebelum dan sesudah diberikan edukasi media vidio kesehatan reproduksi remaja. Berdasarkan uji statistic marginal homogenity diketahui bahwa p-value =0,0001 (<0,05) yang bermakna terdapat efektivitas edukasi media vidio terhadap peningkatan tingkat pengetahuan kesehatan reproduksi remaja. Berdasarkan penelitian ini,edukasi kesehatan repdroduksi remaja melalui vidio dapat digunakan dalam meningkatkan pengetahuan pemahaman kesehatan reproduksi remaja.
{"title":"EFEKTIVITAS EMIVO (EDUKASI MEDIA VIDIO) TERHADAP PENINGKATAN TINGKAT PENGETAHUAN KESEHATAN REPRODUKSI REMAJA","authors":"Sarah Nur Tri Andini, Siti Juwariyah, Mamat Supriyono","doi":"10.59581/diagnosa-widyakarya.v1i3.876","DOIUrl":"https://doi.org/10.59581/diagnosa-widyakarya.v1i3.876","url":null,"abstract":"Remaja merupakan kelompok usia yang sangat rentan terhadap resiko triad kesehatan reproduksi antara lain kehamilan yang tidak diinginkan, aborsi, perkawinan dan pernikahan dini, Narkoba, dan HIV/AIDS. Masalah kesehatan reproduksi siswa terkadang diperparah dengan kurangnya pengetahuan mereka tentang kesehatan reproduksi yang sehat. Salah satu cara pemerintah menangani masalah kesehatan reproduksi adalah melalui pendidikan. Remaja akan mendapatakan informasi yang akurat tentang kesehatan reproduksi melalui edukasi. Tujuan penelitian ini adalah mengetahui efektivitas edukasi media vidio terhadap tingkat pengethauan kesehatan reproduksi remaja. Metode yang digunakan yaitu kuantitatif dengan pendekatan penelitian quasy eksperimen dengan metode one group pre-test dan post-test, responden penelitian ini sebanyak 64 responden. Teknik sampel yaitu menggunakan Random sampling. Hasil penelitian di dapatkan bahwa ada peningkatan penegtahuan sebelum dan sesudah diberikan edukasi media vidio kesehatan reproduksi remaja. Berdasarkan uji statistic marginal homogenity diketahui bahwa p-value =0,0001 (<0,05) yang bermakna terdapat efektivitas edukasi media vidio terhadap peningkatan tingkat pengetahuan kesehatan reproduksi remaja. Berdasarkan penelitian ini,edukasi kesehatan repdroduksi remaja melalui vidio dapat digunakan dalam meningkatkan pengetahuan pemahaman kesehatan reproduksi remaja. \u0000 ","PeriodicalId":204202,"journal":{"name":"DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125499866","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-06DOI: 10.59581/diagnosa-widyakarya.v1i2.209
Firdaus Yamani, Prodi Pascasarjana, Magister Manajemen, S. Manusia, Dety Mulyanti
The problem of substance abuse has made all countries in the world worried. The United Nations Office on Drugs and Crime noted that at least 271 million people worldwide or 5.5% had consumed substances in 2017. The dangers of substance abuse in users have an impact on biological, psychological and social aspects. These various adverse impacts will certainly have an impact on psychological conditions and a decrease in self-esteem, which in turn can lead to a decrease in quality of life. Community therapy is a treatment that uses a psychosocial approach, a community of addicts who help each other to recover and keep quitting substances. Implementation of drug rehabilitation with community therapy methods can improve psychopathology, self-image and quality of life.
{"title":"Rehabilitasi NAPZA Metode Terapi Komunitas untuk Perbaikan Psikopatologi, Citra Diri dan Kualitas Hidup","authors":"Firdaus Yamani, Prodi Pascasarjana, Magister Manajemen, S. Manusia, Dety Mulyanti","doi":"10.59581/diagnosa-widyakarya.v1i2.209","DOIUrl":"https://doi.org/10.59581/diagnosa-widyakarya.v1i2.209","url":null,"abstract":"The problem of substance abuse has made all countries in the world worried. The United Nations Office on Drugs and Crime noted that at least 271 million people worldwide or 5.5% had consumed substances in 2017. The dangers of substance abuse in users have an impact on biological, psychological and social aspects. These various adverse impacts will certainly have an impact on psychological conditions and a decrease in self-esteem, which in turn can lead to a decrease in quality of life. Community therapy is a treatment that uses a psychosocial approach, a community of addicts who help each other to recover and keep quitting substances. Implementation of drug rehabilitation with community therapy methods can improve psychopathology, self-image and quality of life. \u0000 ","PeriodicalId":204202,"journal":{"name":"DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131690519","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-06DOI: 10.59581/diagnosa-widyakarya.v1i2.210
Heppy Roosarina Rahayu Dewi, DetyMulyanti
Systemic Lupus Erythematosus (SLE) is an important systemic autoimmune disease. Women are ten times more at risk of developing LES than men. The etiology of SLE is not fully understood and the pathophysiology involves genetic, immunological, endocrine and environmental factors. SLE is a chronic disease with periods of remission and relapse, so it requires different management and a long time. Medication adherence is required so that treatment goals can be achieved. Medication adherence rates in people with lupus have been reported from various studies to be 31.7-45.9%. Non-adherence to treatment for SLE causes an increase in visits to the emergency department and also hospitalization. There are two kinds of factors that influence medication adherence, intentional non-adherence and non-intentional non-adherence. Efforts are needed to improve and increase medication adherence by considering these both factors.
{"title":"Peningkatan Kepatuhan Minum Obat Pasien Lupus Eritematosus Sistemik","authors":"Heppy Roosarina Rahayu Dewi, DetyMulyanti","doi":"10.59581/diagnosa-widyakarya.v1i2.210","DOIUrl":"https://doi.org/10.59581/diagnosa-widyakarya.v1i2.210","url":null,"abstract":"Systemic Lupus Erythematosus (SLE) is an important systemic autoimmune disease. Women are ten times more at risk of developing LES than men. The etiology of SLE is not fully understood and the pathophysiology involves genetic, immunological, endocrine and environmental factors. SLE is a chronic disease with periods of remission and relapse, so it requires different management and a long time. Medication adherence is required so that treatment goals can be achieved. Medication adherence rates in people with lupus have been reported from various studies to be 31.7-45.9%. Non-adherence to treatment for SLE causes an increase in visits to the emergency department and also hospitalization. There are two kinds of factors that influence medication adherence, intentional non-adherence and non-intentional non-adherence. Efforts are needed to improve and increase medication adherence by considering these both factors.","PeriodicalId":204202,"journal":{"name":"DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128974626","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-05DOI: 10.59581/diagnosa-widyakarya.v1i2.203
Mughni Wahdaniyah S, Asrida A, Hartati S, Jumriani Jumriani
Adolescence is a critical and vulnerable period. In adolescents personality and individual character begins to form. One of the stages of adolescence is late adolescence which experiences many changes such as interest in the opposite sex, falling in love, and the development of reproductive organs. Interest in getting to know each other is natural, but if it crosses a line, such as having premarital sex, it is very contrary to the religion and culture of the Indonesian people. Free sex is sexual relations outside of marriage, which is still a serious problem for today's youth. research to describe adolescents' knowledge about free sex at the Muhamadiyah Morotai Middle School, Morotai Regency with respondents from the Muhamadiyah Morotai Middle School students in 2020. Research method, this research is a descriptive study with a cross-sectional approach to describe adolescents' knowledge about free sex. In conclusion, this study concluded that respondents with good knowledge were 75% with correct answers or good knowledge and 25% had sufficient and insufficient knowledge. Suggestions, it is suggested to schools to conduct more health education to students about free sex behavior to avoid the impact of infectious diseases and other reproductive health problems
{"title":"Tingkat Pengetahuan Remaja Tentang Perilaku Seks Bebas Di SMP Muhamadiyah 4 Daruba, Kabupaten Morotai, Maluku Utara","authors":"Mughni Wahdaniyah S, Asrida A, Hartati S, Jumriani Jumriani","doi":"10.59581/diagnosa-widyakarya.v1i2.203","DOIUrl":"https://doi.org/10.59581/diagnosa-widyakarya.v1i2.203","url":null,"abstract":"Adolescence is a critical and vulnerable period. In adolescents personality and individual character begins to form. One of the stages of adolescence is late adolescence which experiences many changes such as interest in the opposite sex, falling in love, and the development of reproductive organs. Interest in getting to know each other is natural, but if it crosses a line, such as having premarital sex, it is very contrary to the religion and culture of the Indonesian people. Free sex is sexual relations outside of marriage, which is still a serious problem for today's youth. research to describe adolescents' knowledge about free sex at the Muhamadiyah Morotai Middle School, Morotai Regency with respondents from the Muhamadiyah Morotai Middle School students in 2020. Research method, this research is a descriptive study with a cross-sectional approach to describe adolescents' knowledge about free sex. In conclusion, this study concluded that respondents with good knowledge were 75% with correct answers or good knowledge and 25% had sufficient and insufficient knowledge. Suggestions, it is suggested to schools to conduct more health education to students about free sex behavior to avoid the impact of infectious diseases and other reproductive health problems","PeriodicalId":204202,"journal":{"name":"DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan","volume":"85 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128700491","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-05DOI: 10.59581/diagnosa-widyakarya.v1i2.204
Bugie Zurisdianto Pamungkas, Dety Mulyanti
This study aims to evaluate the level of patient satisfaction with home care services in West Java. The research method used is qualitative study with survey and face-to-face techniques on 10 home care patients and 10 patient families in West Java. The results of the study showed that patients and patient families were very satisfied with the home care services because they provided comfort and fulfilled patient needs. In addition, healthcare workers who worked in the field of home care felt connected and useful in providing personal care focused on the patient. However, the study also identified several challenges in home care services, such as coordination between healthcare workers and families, as well as accessibility and quality of home care services. Therefore, support and cooperation from various parties, such as patient families, the community, and the government, are needed to improve the quality of home care services and ensure that patients receive the best care at home.
{"title":"\"Studi Kualitatif tentang Tingkat Kepuasan Pasien Home Care di Jawa Barat: Evaluasi Layanan, Tantangan, dan Harapan ke Depan\"","authors":"Bugie Zurisdianto Pamungkas, Dety Mulyanti","doi":"10.59581/diagnosa-widyakarya.v1i2.204","DOIUrl":"https://doi.org/10.59581/diagnosa-widyakarya.v1i2.204","url":null,"abstract":"This study aims to evaluate the level of patient satisfaction with home care services in West Java. The research method used is qualitative study with survey and face-to-face techniques on 10 home care patients and 10 patient families in West Java. The results of the study showed that patients and patient families were very satisfied with the home care services because they provided comfort and fulfilled patient needs. In addition, healthcare workers who worked in the field of home care felt connected and useful in providing personal care focused on the patient. However, the study also identified several challenges in home care services, such as coordination between healthcare workers and families, as well as accessibility and quality of home care services. Therefore, support and cooperation from various parties, such as patient families, the community, and the government, are needed to improve the quality of home care services and ensure that patients receive the best care at home.","PeriodicalId":204202,"journal":{"name":"DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133366064","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-03DOI: 10.59581/diagnosa-widyakarya.v1i2.184
Budi Satrio Wibowo, Dety Mulyanti
The pharmacy is a pharmaceutical service facility where pharmacists practice pharmacy. In this case the pharmacist is responsible for creating good service quality according to consumer expectations and satisfaction with services. Customer satisfaction is the key to the success of a business. Satisfied customers will become loyal customers. They will tend to make repeat purchases and become product promoters, which in turn will increase the pharmacy's revenue. The purpose of writing this scientific article is to find out and review from a theoretical point of view various literature and how to analyze the quality of franchise pharmacy services on customer quality. The method used is a theoretical review by analyzing and comparing existing theories. The results of this theoretical review, namely the analysis of pharmacy quality on customer satisfaction is influenced by product quality, service quality, price, emotional factors and cost easiness. It was concluded that after being analyzed from various theories and literature, customer satisfaction is one indicator that is widely used in measuring the service quality of a product, both goods and services. Service quality can also affect customer loyalty directly and affect customer loyalty indirectly through satisfaction. Customer satisfaction is strongly influenced by the quality of pharmacy services. For pharmacies that provide pharmaceutical services, it is also necessary to improve service quality standards. One important aspect that needs to be considered to maintain the consistency of pharmaceutical services is to maintain the attributes of each dimension of service quality provided to customers. Customers will be satisfied if their needs are met according to their expectations. In addition, it is also necessary to evaluate each service activity.
{"title":"Analisis Pelayanan Kuaplitas Apotek Franchise Terhadap Kepuasan Pelanggan: Studi Literature","authors":"Budi Satrio Wibowo, Dety Mulyanti","doi":"10.59581/diagnosa-widyakarya.v1i2.184","DOIUrl":"https://doi.org/10.59581/diagnosa-widyakarya.v1i2.184","url":null,"abstract":"The pharmacy is a pharmaceutical service facility where pharmacists practice pharmacy. In this case the pharmacist is responsible for creating good service quality according to consumer expectations and satisfaction with services. Customer satisfaction is the key to the success of a business. Satisfied customers will become loyal customers. They will tend to make repeat purchases and become product promoters, which in turn will increase the pharmacy's revenue. The purpose of writing this scientific article is to find out and review from a theoretical point of view various literature and how to analyze the quality of franchise pharmacy services on customer quality. The method used is a theoretical review by analyzing and comparing existing theories. The results of this theoretical review, namely the analysis of pharmacy quality on customer satisfaction is influenced by product quality, service quality, price, emotional factors and cost easiness. It was concluded that after being analyzed from various theories and literature, customer satisfaction is one indicator that is widely used in measuring the service quality of a product, both goods and services. Service quality can also affect customer loyalty directly and affect customer loyalty indirectly through satisfaction. Customer satisfaction is strongly influenced by the quality of pharmacy services. For pharmacies that provide pharmaceutical services, it is also necessary to improve service quality standards. One important aspect that needs to be considered to maintain the consistency of pharmaceutical services is to maintain the attributes of each dimension of service quality provided to customers. Customers will be satisfied if their needs are met according to their expectations. In addition, it is also necessary to evaluate each service activity.","PeriodicalId":204202,"journal":{"name":"DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan","volume":"10 5","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120865640","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-03DOI: 10.59581/diagnosa-widyakarya.v1i2.180
Rocky Fransiskus Budiman, Dety Mulyanti
The hospital also has the main task of providing complete individual health services with efforts to heal, recover, improve, prevent, referral services, research and development and community service. The purpose of writing this scientific article is to find out and review theoretically from various literature and strategies to improve patient satisfaction and quality of service in hospitals. The method used is a theoretical study by analyzing and comparing existing theories. The results of this theoretical study, namely the strategies carried out by increasing human resources, the speed of staff response, and satisfaction can be identified by comparing the expectations and experiences of the performance of health service providers. By doing this strategy can provide a desire of patient hope. It was concluded that strategies to increase patient satisfaction and health quality can realize patient expectations arising from the actions of health workers as the performance of health services and during a good treatment process. In the strategy carried out the patient will evaluate and assess the product or service quality that has been received. Hospital agencies also need to improve service quality strategies to realize patient expectations. Patient satisfaction in assessing quality or good service, and is an important measurement that is fundamental to the quality of service. This is also because by providing information on the success of quality service providers, the values and expectations of patients will increase.
{"title":"Strategi Peningkatan Kepuasan Pasien Dan Kualitas Pelayanan Di Rumah Sakit Dalam Perspektif Tinjauan Teoritis","authors":"Rocky Fransiskus Budiman, Dety Mulyanti","doi":"10.59581/diagnosa-widyakarya.v1i2.180","DOIUrl":"https://doi.org/10.59581/diagnosa-widyakarya.v1i2.180","url":null,"abstract":"The hospital also has the main task of providing complete individual health services with efforts to heal, recover, improve, prevent, referral services, research and development and community service. The purpose of writing this scientific article is to find out and review theoretically from various literature and strategies to improve patient satisfaction and quality of service in hospitals. The method used is a theoretical study by analyzing and comparing existing theories. The results of this theoretical study, namely the strategies carried out by increasing human resources, the speed of staff response, and satisfaction can be identified by comparing the expectations and experiences of the performance of health service providers. By doing this strategy can provide a desire of patient hope. It was concluded that strategies to increase patient satisfaction and health quality can realize patient expectations arising from the actions of health workers as the performance of health services and during a good treatment process. In the strategy carried out the patient will evaluate and assess the product or service quality that has been received. Hospital agencies also need to improve service quality strategies to realize patient expectations. Patient satisfaction in assessing quality or good service, and is an important measurement that is fundamental to the quality of service. This is also because by providing information on the success of quality service providers, the values and expectations of patients will increase.","PeriodicalId":204202,"journal":{"name":"DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127024353","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-02DOI: 10.59581/diagnosa-widyakarya.v1i2.174
Riyan Putri Kumorowani, Dety Mulyanti
HIMS as a series of activities that cover all hospital health services at all administrative levels that can provide information to managers for the management process. In carrying out the hospital management information system process, the HOT FIT method is needed. The HOT FIT method is a complete solution that is most suitable for current difficulties or limitations. The purpose of this literature review is to find out how to analyze the application of a hospital management information system using the HOT FIT method. The literature used in this study is to determine the articles that match the inclusion criteria. The data base used is Google Scholar. The year of publication of literature sources taken is the last 5 years between 2018 and 2023, literature sources use English or Indonesian. The results of 5 articles obtained that the analysis of the application of hospital management information systems using the HOT FIT method is by implementing Human (System use, user satisfaction), Organization (Structure, environment), Technology (system quality, information quality, service quality). It can be concluded that the quality of a management information can be assessed from the level of accuracy and level of relevance of the information data. With the HOT FIT method, information can be more relevant and accurate and this information has benefits for its users. It is also Vnecessary for the hospital to improve the quality of the information management system by paying attention to the stages and models used.
{"title":"Analisis Penerapan Sistem Informasi Manajemen Rumah Sakit (SIMRS) Dengan Pendekatan HOT FIT: Systematic Literature Review","authors":"Riyan Putri Kumorowani, Dety Mulyanti","doi":"10.59581/diagnosa-widyakarya.v1i2.174","DOIUrl":"https://doi.org/10.59581/diagnosa-widyakarya.v1i2.174","url":null,"abstract":"HIMS as a series of activities that cover all hospital health services at all administrative levels that can provide information to managers for the management process. In carrying out the hospital management information system process, the HOT FIT method is needed. The HOT FIT method is a complete solution that is most suitable for current difficulties or limitations. The purpose of this literature review is to find out how to analyze the application of a hospital management information system using the HOT FIT method. The literature used in this study is to determine the articles that match the inclusion criteria. The data base used is Google Scholar. The year of publication of literature sources taken is the last 5 years between 2018 and 2023, literature sources use English or Indonesian. The results of 5 articles obtained that the analysis of the application of hospital management information systems using the HOT FIT method is by implementing Human (System use, user satisfaction), Organization (Structure, environment), Technology (system quality, information quality, service quality). It can be concluded that the quality of a management information can be assessed from the level of accuracy and level of relevance of the information data. With the HOT FIT method, information can be more relevant and accurate and this information has benefits for its users. It is also Vnecessary for the hospital to improve the quality of the information management system by paying attention to the stages and models used.","PeriodicalId":204202,"journal":{"name":"DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127065209","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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