M. Zhang, Ruolin Wang, Xuhai Xu, Qisheng Li, Ather Sharif, J. Wobbrock
Keyboard-based emoji entry can be challenging for people with visual impairments: users have to sequentially navigate emoji lists using screen readers to find their desired emojis, which is a slow and tedious process. In this work, we explore the design and benefits of emoji entry with speech input, a popular text entry method among people with visual impairments. After conducting interviews to understand blind or low vision (BLV) users’ current emoji input experiences, we developed Voicemoji, which (1) outputs relevant emojis in response to voice commands, and (2) provides context-sensitive emoji suggestions through speech output. We also conducted a multi-stage evaluation study with six BLV participants from the United States and six BLV participants from China, finding that Voicemoji significantly reduced entry time by 91.2% and was preferred by all participants over the Apple iOS keyboard. Based on our findings, we present Voicemoji as a feasible solution for voice-based emoji entry.
{"title":"Voicemoji: Emoji Entry Using Voice for Visually Impaired People","authors":"M. Zhang, Ruolin Wang, Xuhai Xu, Qisheng Li, Ather Sharif, J. Wobbrock","doi":"10.1145/3411764.3445338","DOIUrl":"https://doi.org/10.1145/3411764.3445338","url":null,"abstract":"Keyboard-based emoji entry can be challenging for people with visual impairments: users have to sequentially navigate emoji lists using screen readers to find their desired emojis, which is a slow and tedious process. In this work, we explore the design and benefits of emoji entry with speech input, a popular text entry method among people with visual impairments. After conducting interviews to understand blind or low vision (BLV) users’ current emoji input experiences, we developed Voicemoji, which (1) outputs relevant emojis in response to voice commands, and (2) provides context-sensitive emoji suggestions through speech output. We also conducted a multi-stage evaluation study with six BLV participants from the United States and six BLV participants from China, finding that Voicemoji significantly reduced entry time by 91.2% and was preferred by all participants over the Apple iOS keyboard. Based on our findings, we present Voicemoji as a feasible solution for voice-based emoji entry.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":"20 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84456321","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Steven Baker, Jenny Waycott, Romina Carrasco, Ryan M. Kelly, Anthony John Jones, Jack Lilley, B. Dow, F. Batchelor, Thuong N. Hoang, F. Vetere
While HCI researchers have begun designing personalised VR experiences for older adults, there has been limited research examining the use of social VR - where users interact via avatars in a virtual environment. Avatar-mediated communication (AMC) is a crucial component of the social VR experience, but older users’ experience with AMC is poorly understood. We conducted a five-month study with 16 older adults evaluating a co-designed social VR prototype. Results show that AMC in social VR was seen as medium that supported introverted users to express themselves and was viewed as offering advantages when discussing sensitive topics. Our study provides new insights into how older adults view AMC in social VR as a communication medium and we contribute six design reflections, based on our results, that highlight the steps that can be taken to ensure that AMC in social VR can meet the communication needs of older users.
{"title":"Avatar-Mediated Communication in Social VR: An In-depth Exploration of Older Adult Interaction in an Emerging Communication Platform","authors":"Steven Baker, Jenny Waycott, Romina Carrasco, Ryan M. Kelly, Anthony John Jones, Jack Lilley, B. Dow, F. Batchelor, Thuong N. Hoang, F. Vetere","doi":"10.1145/3411764.3445752","DOIUrl":"https://doi.org/10.1145/3411764.3445752","url":null,"abstract":"While HCI researchers have begun designing personalised VR experiences for older adults, there has been limited research examining the use of social VR - where users interact via avatars in a virtual environment. Avatar-mediated communication (AMC) is a crucial component of the social VR experience, but older users’ experience with AMC is poorly understood. We conducted a five-month study with 16 older adults evaluating a co-designed social VR prototype. Results show that AMC in social VR was seen as medium that supported introverted users to express themselves and was viewed as offering advantages when discussing sensitive topics. Our study provides new insights into how older adults view AMC in social VR as a communication medium and we contribute six design reflections, based on our results, that highlight the steps that can be taken to ensure that AMC in social VR can meet the communication needs of older users.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":"46 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84586217","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
There is increasing interest within the HCI community about working with living organisms in the design of interactive systems. Bioartists and community lab participants have worked with living organisms for decades. Their motivations for doing so include artistic expression, design innovation, and activism. We interviewed 12 artists, community lab organizers, and researchers who work with or facilitate work with living organisms. Participants expressed perspectives on working with living organisms and described bioart as an effective practice for engaging and informing the public, fostering transdisciplinary collaborations, and facilitating inspiration and learning from organic processes. They also discussed questions of agency and consent, among other ethical issues in this context. Based on our findings, we present future directions to investigate the potential of hybrid living media interfaces to engage and educate human users, open up possibilities for transdisciplinary collaborations, and participate in ethical dialogues on emerging technologies in a new way.
{"title":"Perspectives of Bioartists and Community Lab Organizers on Working with Living Organisms","authors":"S. N. Asgarali-Hoffman, Foad Hamidi","doi":"10.1145/3411764.3445060","DOIUrl":"https://doi.org/10.1145/3411764.3445060","url":null,"abstract":"There is increasing interest within the HCI community about working with living organisms in the design of interactive systems. Bioartists and community lab participants have worked with living organisms for decades. Their motivations for doing so include artistic expression, design innovation, and activism. We interviewed 12 artists, community lab organizers, and researchers who work with or facilitate work with living organisms. Participants expressed perspectives on working with living organisms and described bioart as an effective practice for engaging and informing the public, fostering transdisciplinary collaborations, and facilitating inspiration and learning from organic processes. They also discussed questions of agency and consent, among other ethical issues in this context. Based on our findings, we present future directions to investigate the potential of hybrid living media interfaces to engage and educate human users, open up possibilities for transdisciplinary collaborations, and participate in ethical dialogues on emerging technologies in a new way.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":"9 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85125767","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ronald E. Robertson, Alexandra Olteanu, Fernando Diaz, Milad Shokouhi, P. Bailey
In email interfaces, providing users with reply suggestions may simplify or accelerate correspondence. While the “success” of such systems is typically quantified using the number of suggestions selected by users, this ignores the impact of social context, which can change how suggestions are perceived. To address this, we developed a mixed-methods framework involving qualitative interviews and crowdsourced experiments to characterize problematic email reply suggestions. Our interviews revealed issues with over-positive, dissonant, cultural, and gender-assuming replies, as well as contextual politeness. In our experiments, crowdworkers assessed email scenarios that we generated and systematically controlled, showing that contextual factors like social ties and the presence of salutations impacts users’ perceptions of email correspondence. These assessments created a novel dataset of human-authored corrections for problematic email replies. Our study highlights the social complexity of providing suggestions for email correspondence, raising issues that may apply to all social messaging systems.
{"title":"“I Can’t Reply with That”: Characterizing Problematic Email Reply Suggestions","authors":"Ronald E. Robertson, Alexandra Olteanu, Fernando Diaz, Milad Shokouhi, P. Bailey","doi":"10.1145/3411764.3445557","DOIUrl":"https://doi.org/10.1145/3411764.3445557","url":null,"abstract":"In email interfaces, providing users with reply suggestions may simplify or accelerate correspondence. While the “success” of such systems is typically quantified using the number of suggestions selected by users, this ignores the impact of social context, which can change how suggestions are perceived. To address this, we developed a mixed-methods framework involving qualitative interviews and crowdsourced experiments to characterize problematic email reply suggestions. Our interviews revealed issues with over-positive, dissonant, cultural, and gender-assuming replies, as well as contextual politeness. In our experiments, crowdworkers assessed email scenarios that we generated and systematically controlled, showing that contextual factors like social ties and the presence of salutations impacts users’ perceptions of email correspondence. These assessments created a novel dataset of human-authored corrections for problematic email replies. Our study highlights the social complexity of providing suggestions for email correspondence, raising issues that may apply to all social messaging systems.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":"5 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85210577","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Touch input is dominantly detected using mutual-capacitance sensing, which measures the proximity of close-by objects that change the electric field between the sensor lines. The exponential drop-off in intensities with growing distance enables software to detect touch events, but does not reveal true contact areas. In this paper, we introduce CapContact, a novel method to precisely infer the contact area between the user’s finger and the surface from a single capacitive image. At 8 × super-resolution, our convolutional neural network generates refined touch masks from 16-bit capacitive images as input, which can even discriminate adjacent touches that are not distinguishable with existing methods. We trained and evaluated our method using supervised learning on data from 10 participants who performed touch gestures. Our capture apparatus integrates optical touch sensing to obtain ground-truth contact through high-resolution frustrated total internal reflection. We compare our method with a baseline using bicubic upsampling as well as the ground truth from FTIR images. We separately evaluate our method’s performance in discriminating adjacent touches. CapContact successfully separated closely adjacent touch contacts in 494 of 570 cases (87%) compared to the baseline’s 43 of 570 cases (8%). Importantly, we demonstrate that our method accurately performs even at half of the sensing resolution at twice the grid-line pitch across the same surface area, challenging the current industry-wide standard of a ∼ 4 mm sensing pitch. We conclude this paper with implications for capacitive touch sensing in general and for touch-input accuracy in particular.
{"title":"CapContact","authors":"Paul Streli, Christian Holz","doi":"10.1145/3411764.3445621","DOIUrl":"https://doi.org/10.1145/3411764.3445621","url":null,"abstract":"Touch input is dominantly detected using mutual-capacitance sensing, which measures the proximity of close-by objects that change the electric field between the sensor lines. The exponential drop-off in intensities with growing distance enables software to detect touch events, but does not reveal true contact areas. In this paper, we introduce CapContact, a novel method to precisely infer the contact area between the user’s finger and the surface from a single capacitive image. At 8 × super-resolution, our convolutional neural network generates refined touch masks from 16-bit capacitive images as input, which can even discriminate adjacent touches that are not distinguishable with existing methods. We trained and evaluated our method using supervised learning on data from 10 participants who performed touch gestures. Our capture apparatus integrates optical touch sensing to obtain ground-truth contact through high-resolution frustrated total internal reflection. We compare our method with a baseline using bicubic upsampling as well as the ground truth from FTIR images. We separately evaluate our method’s performance in discriminating adjacent touches. CapContact successfully separated closely adjacent touch contacts in 494 of 570 cases (87%) compared to the baseline’s 43 of 570 cases (8%). Importantly, we demonstrate that our method accurately performs even at half of the sensing resolution at twice the grid-line pitch across the same surface area, challenging the current industry-wide standard of a ∼ 4 mm sensing pitch. We conclude this paper with implications for capacitive touch sensing in general and for touch-input accuracy in particular.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":"373 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76619579","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Dennis Lawo, Thomas Neifer, Margarita Esau, G. Stevens
Critical consumerism is complex as ethical values are difficult to negotiate, appropriate products are hard to find, and product information is overwhelming. Although recommender systems offer solutions to reduce such complexity, current designs are not appropriate for niche practices and use non-personalized intransparent ethics. To support critical consumption, we conducted a design case study on a personalized food recommender system. Therefore, we first conducted an empirical pre-study with 24 consumers to understand value negotiations and current practices, co-designed the recommender system, and finally evaluated it in a real-world trial with ten consumers. Our findings show how recommender systems can support the negotiation of ethical values within the context of consumption practices, reduce the complexity of finding products and stores, and strengthen consumers. In addition to providing implications for the design to support critical consumption practices, we critically reflect on the scope of such recommender systems and its appropriation.
{"title":"Buying the ‘Right’ Thing: Designing Food Recommender Systems with Critical Consumers","authors":"Dennis Lawo, Thomas Neifer, Margarita Esau, G. Stevens","doi":"10.1145/3411764.3445264","DOIUrl":"https://doi.org/10.1145/3411764.3445264","url":null,"abstract":"Critical consumerism is complex as ethical values are difficult to negotiate, appropriate products are hard to find, and product information is overwhelming. Although recommender systems offer solutions to reduce such complexity, current designs are not appropriate for niche practices and use non-personalized intransparent ethics. To support critical consumption, we conducted a design case study on a personalized food recommender system. Therefore, we first conducted an empirical pre-study with 24 consumers to understand value negotiations and current practices, co-designed the recommender system, and finally evaluated it in a real-world trial with ten consumers. Our findings show how recommender systems can support the negotiation of ethical values within the context of consumption practices, reduce the complexity of finding products and stores, and strengthen consumers. In addition to providing implications for the design to support critical consumption practices, we critically reflect on the scope of such recommender systems and its appropriation.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":"422 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79535755","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
F. Mueller, Tim Dwyer, Sarah Goodwin, K. Marriott, Jialin Deng, H. Phan, Jionghao Lin, Kun-Ting Chen, Yan Wang, R. A. Khot
The HCI community has a rich history of finding new ways to engage people with data beyond the screen. With our work, we aim to expand the scope of how interaction design can engage people, arguing that “eating data” has the potential to allow people to experience “data as delight”. With reference to prior work and our design research findings, we discuss the advantages and the challenges of this approach to integrating data and food. We then identify four themes to guide the design of engagements with data through food: food form, food commensality, food ephemerality, and emotional response to food. Within these design themes, we articulate twelve insights for interaction designers to use when working on serving data as delight.
{"title":"Data as Delight: Eating data","authors":"F. Mueller, Tim Dwyer, Sarah Goodwin, K. Marriott, Jialin Deng, H. Phan, Jionghao Lin, Kun-Ting Chen, Yan Wang, R. A. Khot","doi":"10.1145/3411764.3445218","DOIUrl":"https://doi.org/10.1145/3411764.3445218","url":null,"abstract":"The HCI community has a rich history of finding new ways to engage people with data beyond the screen. With our work, we aim to expand the scope of how interaction design can engage people, arguing that “eating data” has the potential to allow people to experience “data as delight”. With reference to prior work and our design research findings, we discuss the advantages and the challenges of this approach to integrating data and food. We then identify four themes to guide the design of engagements with data through food: food form, food commensality, food ephemerality, and emotional response to food. Within these design themes, we articulate twelve insights for interaction designers to use when working on serving data as delight.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":"9 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84028349","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Boyd Branch, Christos Efstratiou, Piotr Wojciech Mirowski, K. Mathewson, P. Allain
Performers acutely need but lack tools to remotely rehearse and create live theatre, particularly due to global restrictions on social interactions during the Covid-19 pandemic. No studies, however, have heretofore examined how remote video-collaboration affects performance. This paper presents the findings of a field study with 16 domain experts over six weeks investigating how tele-immersion affects the rehearsal and performance of improvisational theatre. To conduct the study, an original media server was developed for co-locating remote performers into shared virtual 3D environments which were accessed through popular video conferencing software. The results of this qualitative study indicate that tele-immersive environments uniquely provide performers with a strong sense of co- presence, feelings of physical connection, and an increased ability to enter the social-flow states required for improvisational theatre. Based on our observations, we put forward design recommendations for video collaboration tools tailored to the unique demands of live performance.
{"title":"Tele-Immersive Improv: Effects of Immersive Visualisations on Rehearsing and Performing Theatre Online","authors":"Boyd Branch, Christos Efstratiou, Piotr Wojciech Mirowski, K. Mathewson, P. Allain","doi":"10.1145/3411764.3445310","DOIUrl":"https://doi.org/10.1145/3411764.3445310","url":null,"abstract":"Performers acutely need but lack tools to remotely rehearse and create live theatre, particularly due to global restrictions on social interactions during the Covid-19 pandemic. No studies, however, have heretofore examined how remote video-collaboration affects performance. This paper presents the findings of a field study with 16 domain experts over six weeks investigating how tele-immersion affects the rehearsal and performance of improvisational theatre. To conduct the study, an original media server was developed for co-locating remote performers into shared virtual 3D environments which were accessed through popular video conferencing software. The results of this qualitative study indicate that tele-immersive environments uniquely provide performers with a strong sense of co- presence, feelings of physical connection, and an increased ability to enter the social-flow states required for improvisational theatre. Based on our observations, we put forward design recommendations for video collaboration tools tailored to the unique demands of live performance.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":"5 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77779921","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Participants in text entry studies usually copy phrases or compose novel messages. A composition task mimics actual user behavior and can allow researchers to better understand how a system might perform in reality. A problem with composition is that participants may gravitate towards writing simple text, that is, text containing only common words. Such simple text is insufficient to explore all factors governing a text entry method, such as its error correction features. We contribute to enhancing composition tasks in two ways. First, we show participants can modulate the difficulty of their compositions based on simple instructions. While it took more time to compose difficult messages, they were longer, had more difficult words, and resulted in more use of error correction features. Second, we compare two methods for obtaining a participant’s intended text, comparing both methods with a previously proposed crowdsourced judging procedure. We found participant-supplied references were more accurate.
{"title":"Enhancing the Composition Task in Text Entry Studies: Eliciting Difficult Text and Improving Error Rate Calculation","authors":"Dylan Gaines, P. Kristensson, K. Vertanen","doi":"10.1145/3411764.3445199","DOIUrl":"https://doi.org/10.1145/3411764.3445199","url":null,"abstract":"Participants in text entry studies usually copy phrases or compose novel messages. A composition task mimics actual user behavior and can allow researchers to better understand how a system might perform in reality. A problem with composition is that participants may gravitate towards writing simple text, that is, text containing only common words. Such simple text is insufficient to explore all factors governing a text entry method, such as its error correction features. We contribute to enhancing composition tasks in two ways. First, we show participants can modulate the difficulty of their compositions based on simple instructions. While it took more time to compose difficult messages, they were longer, had more difficult words, and resulted in more use of error correction features. Second, we compare two methods for obtaining a participant’s intended text, comparing both methods with a previously proposed crowdsourced judging procedure. We found participant-supplied references were more accurate.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":"10 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82156383","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Smart home technologies, designed to make our lives easier by controlling our homes with the click of a button, can also be key drivers of inequity and abuse. In this paper, we use a series of case studies drawn from the literature, news media, from online forums to demonstrate how smart home technology can be used to monitor and control intimate partners (and by extension other family members). We demonstrate that the very features of these technologies that aford convenience are the same ones that facilitate monitoring, control and abuse. This is a departure from the existing HCI literature on abuse, which has predominantly focused on the use of mobile phones and social media, and addressed stalking, harassment and revenge pornography. We position the smart home as a mediator of coercive control and call on the HCI community to better understand this type of abuse and design technologies to prevent, rather than facilitate it.
{"title":"Standing in the Way of Control: A Call to Action to Prevent Abuse through Better Design of Smart Technologies","authors":"Dana Mckay, Charlynn Miller","doi":"10.1145/3411764.3445114","DOIUrl":"https://doi.org/10.1145/3411764.3445114","url":null,"abstract":"Smart home technologies, designed to make our lives easier by controlling our homes with the click of a button, can also be key drivers of inequity and abuse. In this paper, we use a series of case studies drawn from the literature, news media, from online forums to demonstrate how smart home technology can be used to monitor and control intimate partners (and by extension other family members). We demonstrate that the very features of these technologies that aford convenience are the same ones that facilitate monitoring, control and abuse. This is a departure from the existing HCI literature on abuse, which has predominantly focused on the use of mobile phones and social media, and addressed stalking, harassment and revenge pornography. We position the smart home as a mediator of coercive control and call on the HCI community to better understand this type of abuse and design technologies to prevent, rather than facilitate it.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":"97 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82226161","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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