Pub Date : 2023-08-01DOI: 10.56805/grrbe.23.9.4.20
Benson Marnata Situmorang, Y. Masnita, Kurniawati Kurniawati
{"title":"Customer Perceptions of E-Service Quality and E-Recovery On E-Commerce","authors":"Benson Marnata Situmorang, Y. Masnita, Kurniawati Kurniawati","doi":"10.56805/grrbe.23.9.4.20","DOIUrl":"https://doi.org/10.56805/grrbe.23.9.4.20","url":null,"abstract":"","PeriodicalId":247658,"journal":{"name":"Global Research Review in Business and Economics","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128416766","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-01DOI: 10.56805/grrbe.23.9.4.30
Marcellus Catur Bhaskara, W. Santosa, Triwulandari Sd
{"title":"The Effect of Supply Chain Resilience and Collaboration on The Firm Performance: Moderating Effect of Uncertainty","authors":"Marcellus Catur Bhaskara, W. Santosa, Triwulandari Sd","doi":"10.56805/grrbe.23.9.4.30","DOIUrl":"https://doi.org/10.56805/grrbe.23.9.4.30","url":null,"abstract":"","PeriodicalId":247658,"journal":{"name":"Global Research Review in Business and Economics","volume":"322 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132337922","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-01DOI: 10.56805/grrbe.23.9.4.16
Muhammad Fauzan, Kurniawati Kurniawati, Y. Masnita
{"title":"BRAND LOVE: IS IT IMPORTANT FOR CUSTOMER LOYALTY?","authors":"Muhammad Fauzan, Kurniawati Kurniawati, Y. Masnita","doi":"10.56805/grrbe.23.9.4.16","DOIUrl":"https://doi.org/10.56805/grrbe.23.9.4.16","url":null,"abstract":"","PeriodicalId":247658,"journal":{"name":"Global Research Review in Business and Economics","volume":"93 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123078890","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-01DOI: 10.56805/grrbe.23.9.4.17
Aryono Imam Kusumo, Kurniawati Kurniawati, Y. Masnita
{"title":"ANTECEDENTS OF PURCHASE INTENTION ON ELECTRIC VEHICLES: INVESTIGATING THE MEDIATING ROLE OF BRAND EXPERIENCE","authors":"Aryono Imam Kusumo, Kurniawati Kurniawati, Y. Masnita","doi":"10.56805/grrbe.23.9.4.17","DOIUrl":"https://doi.org/10.56805/grrbe.23.9.4.17","url":null,"abstract":"","PeriodicalId":247658,"journal":{"name":"Global Research Review in Business and Economics","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132847274","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-01DOI: 10.56805/grrbe.23.9.4.23
Luh Gede Arie Astuti, Gregorius Paulus Tahu, I. W. Widnyana, Ni Putu Cempaka Dharmadewi Atmaja
{"title":"THE ROLE OF JOB SATISFACTION MEDIATION ON ORGANIZATIONAL CLIMATE AND LEADERSHIP AND ITS IMPACT ON EMPLOYEE PERFORMANCE IN BANGLI REGIONAL GENERAL HOSPITAL","authors":"Luh Gede Arie Astuti, Gregorius Paulus Tahu, I. W. Widnyana, Ni Putu Cempaka Dharmadewi Atmaja","doi":"10.56805/grrbe.23.9.4.23","DOIUrl":"https://doi.org/10.56805/grrbe.23.9.4.23","url":null,"abstract":"","PeriodicalId":247658,"journal":{"name":"Global Research Review in Business and Economics","volume":"53 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125074056","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-01DOI: 10.56805/grrbe.23.9.4.24
Gregorius Paulus Tahu
with credit risk as a mediating factor. The purpose of this study is to provide insight into the importance of managing internal and external factors effectively, as well as the role of credit risk in influencing profitability. This study uses a qualitative research methodology by utilizing data from various sources, such as financial reports, industry analysis, and regulatory information. The findings of this study indicate that internal factors, including capital structure, operational efficiency, and internal risk management, significantly affect profitability. Likewise, with external factors, such as market conditions, regulatory changes, and macroeconomic factors, has a significant impact on profitability. In addition, this study also shows that credit risk has a mediating role between internal and external factors with their impact on profitability. Effective credit risk management, through careful credit evaluation, periodic monitoring, and appropriate risk mitigation strategies, is essential to increase profitability. This research provides valuable insights for managers in optimizing internal factors, overcoming external challenges, and making effective use of credit risk mediation to increase company profitability. through careful credit evaluation, periodic monitoring, and appropriate risk mitigation strategies, it is essential to improve profitability. This research provides valuable insights for managers in optimizing internal factors, overcoming external challenges, and making effective use of credit risk mediation to increase company profitability. through careful credit evaluation, periodic monitoring, and appropriate risk mitigation strategies, it is essential to improve profitability. This research provides valuable insights for managers in optimizing internal factors, overcoming external challenges, and making effective use of credit risk mediation to increase company profitability.
{"title":"INTERNAL AND EXTERNAL FACTORS ON PROFITABILITY WITH CREDIT RISK AS MEDIATION","authors":"Gregorius Paulus Tahu","doi":"10.56805/grrbe.23.9.4.24","DOIUrl":"https://doi.org/10.56805/grrbe.23.9.4.24","url":null,"abstract":"with credit risk as a mediating factor. The purpose of this study is to provide insight into the importance of managing internal and external factors effectively, as well as the role of credit risk in influencing profitability. This study uses a qualitative research methodology by utilizing data from various sources, such as financial reports, industry analysis, and regulatory information. The findings of this study indicate that internal factors, including capital structure, operational efficiency, and internal risk management, significantly affect profitability. Likewise, with external factors, such as market conditions, regulatory changes, and macroeconomic factors, has a significant impact on profitability. In addition, this study also shows that credit risk has a mediating role between internal and external factors with their impact on profitability. Effective credit risk management, through careful credit evaluation, periodic monitoring, and appropriate risk mitigation strategies, is essential to increase profitability. This research provides valuable insights for managers in optimizing internal factors, overcoming external challenges, and making effective use of credit risk mediation to increase company profitability. through careful credit evaluation, periodic monitoring, and appropriate risk mitigation strategies, it is essential to improve profitability. This research provides valuable insights for managers in optimizing internal factors, overcoming external challenges, and making effective use of credit risk mediation to increase company profitability. through careful credit evaluation, periodic monitoring, and appropriate risk mitigation strategies, it is essential to improve profitability. This research provides valuable insights for managers in optimizing internal factors, overcoming external challenges, and making effective use of credit risk mediation to increase company profitability.","PeriodicalId":247658,"journal":{"name":"Global Research Review in Business and Economics","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129752106","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-01DOI: 10.56805/grrbe.23.9.4.18
M. J. Kapa, M. J. Kapa, Maria Bano
{"title":"WOMEN'S LABOR FORCE PARTICIPATION IN FAMILY FARMING AND THEIR CONTRIBUTION TO THE HOUSEHOLD REVENUE IN THE DRYLAND AREA OF WEST TIMOR, INDONESIA","authors":"M. J. Kapa, M. J. Kapa, Maria Bano","doi":"10.56805/grrbe.23.9.4.18","DOIUrl":"https://doi.org/10.56805/grrbe.23.9.4.18","url":null,"abstract":"","PeriodicalId":247658,"journal":{"name":"Global Research Review in Business and Economics","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127545049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-01DOI: 10.56805/grrbe.23.9.4.22
I. P. Purnamayasa, I. W. Widnyana, Gregorius Paulus Tahu, Anik Yuesti
{"title":"THE ROLE OF JOB SATISFACTION MEDIATION ON ORGANIZATIONAL CULTURE AND MOTIVATION AND ITS IMPACT ON EMPLOYEE PERFORMANCE IN THE PROVINCE OF BALI psychiatric hospital","authors":"I. P. Purnamayasa, I. W. Widnyana, Gregorius Paulus Tahu, Anik Yuesti","doi":"10.56805/grrbe.23.9.4.22","DOIUrl":"https://doi.org/10.56805/grrbe.23.9.4.22","url":null,"abstract":"","PeriodicalId":247658,"journal":{"name":"Global Research Review in Business and Economics","volume":"176 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121191138","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-01DOI: 10.56805/grrbe.23.9.4.26
Willy Kristiono, Y. Masnita, Kurniawati Kurniawati
{"title":"Adoption Intention for EV: Implementing Theory of Planned Behavior","authors":"Willy Kristiono, Y. Masnita, Kurniawati Kurniawati","doi":"10.56805/grrbe.23.9.4.26","DOIUrl":"https://doi.org/10.56805/grrbe.23.9.4.26","url":null,"abstract":"","PeriodicalId":247658,"journal":{"name":"Global Research Review in Business and Economics","volume":"239 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134268555","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-01DOI: 10.56805/grrbe.23.9.4.31
I. Dimitrakaki
defining it, providing measurement tools and identifying related relationships with other variables, there has not been a broad consensus. The concept of customer experience has emerged in recent decades as a central issue in scientific marketing. It is now commonly accepted that the purpose of organizations is to develop and protect distinctive, enjoyable, durable and memorable experiences. The concept is fairly new, and has gained the attention of academics and practitioners over the last three, decades. It has mainly been understood as a strategic process where the creation of a holistic customer value can lead to differentiation and some sustainable, competitive advantage. There has been a significant shift from consuming goods to experiencing services and experiences, which has been described as the 'experience economy'. The traditional philosophy behind product/service value propositions is no longer considered sufficient to successfully reach customers. It has been argued that value for customers is not created by a single element, but by the overall experience of all elements. This means that the Gestalt philosophy has become highly pivotal, where the whole is not simply the sum of its parts. The key word is holistic, and organizations need to redefine their overall offering by adopting the terms of personalization, customer engagement and meaningful organizational collaboration. This paper dealt with the Ritz-Carlton hotel attentive customer service innovation, using them as a case study. In this way, an attempt was made to draw useful conclusions and suggestions for Greek institutions.
{"title":"Management of customer experiences-the case of Ritz-Carlton hotel","authors":"I. Dimitrakaki","doi":"10.56805/grrbe.23.9.4.31","DOIUrl":"https://doi.org/10.56805/grrbe.23.9.4.31","url":null,"abstract":"defining it, providing measurement tools and identifying related relationships with other variables, there has not been a broad consensus. The concept of customer experience has emerged in recent decades as a central issue in scientific marketing. It is now commonly accepted that the purpose of organizations is to develop and protect distinctive, enjoyable, durable and memorable experiences. The concept is fairly new, and has gained the attention of academics and practitioners over the last three, decades. It has mainly been understood as a strategic process where the creation of a holistic customer value can lead to differentiation and some sustainable, competitive advantage. There has been a significant shift from consuming goods to experiencing services and experiences, which has been described as the 'experience economy'. The traditional philosophy behind product/service value propositions is no longer considered sufficient to successfully reach customers. It has been argued that value for customers is not created by a single element, but by the overall experience of all elements. This means that the Gestalt philosophy has become highly pivotal, where the whole is not simply the sum of its parts. The key word is holistic, and organizations need to redefine their overall offering by adopting the terms of personalization, customer engagement and meaningful organizational collaboration. This paper dealt with the Ritz-Carlton hotel attentive customer service innovation, using them as a case study. In this way, an attempt was made to draw useful conclusions and suggestions for Greek institutions.","PeriodicalId":247658,"journal":{"name":"Global Research Review in Business and Economics","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126236710","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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