Pub Date : 2023-05-01DOI: 10.24246/ijiteb.422023.44-48
E. Ardhianto
Documents for some entities are confidential and important, so security is required. Encryption with Covertext and Reordering (ECR) is a text-based document security model. ECR uses a random key to generate the ciphertext. The ECR’s random key is selected using the human-generated method. This research aims to increase the level of document security based on the ECR mechanism. This paper proposes a new method by using a random key in a permutated table. The random key is generated automatically by a function. The entropy is used as a measurement of the security level of the encrypted documents. The experimental shows that the permutated table inside the ECR provides better entropy values. It implies a better security level. The use of permutated tables also makes it easier to use ECR to secure documents.
对于某些实体来说，文档是机密和重要的，因此需要安全性。ECR (Covertext Encryption with Reordering)是一种基于文本的文档安全模型。ECR使用一个随机密钥来生成密文。使用人工生成的方法选择ECR的随机密钥。本研究旨在提高基于ECR机制的文档安全性。本文提出了一种在置换表中使用随机键的新方法。随机密钥由一个函数自动生成。熵被用作加密文档安全级别的度量。实验表明，ECR内的置换表能提供更好的熵值。这意味着更高的安全级别。排列表的使用也使得使用ECR保护文档变得更加容易。
{"title":"New Design of Encryption with Covertext and Reordering","authors":"E. Ardhianto","doi":"10.24246/ijiteb.422023.44-48","DOIUrl":"https://doi.org/10.24246/ijiteb.422023.44-48","url":null,"abstract":"Documents for some entities are confidential and important, so security is required. Encryption with Covertext and Reordering (ECR) is a text-based document security model. ECR uses a random key to generate the ciphertext. The ECR’s random key is selected using the human-generated method. This research aims to increase the level of document security based on the ECR mechanism. This paper proposes a new method by using a random key in a permutated table. The random key is generated automatically by a function. The entropy is used as a measurement of the security level of the encrypted documents. The experimental shows that the permutated table inside the ECR provides better entropy values. It implies a better security level. The use of permutated tables also makes it easier to use ECR to secure documents.","PeriodicalId":249381,"journal":{"name":"International Journal of Information Technology and Business","volume":"69 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126155660","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-01DOI: 10.24246/ijiteb.422023.49-54
E. Susanto, Paminto Agung Christianto, Moh. Reza Maulana, N. Fadhilah
Monitoring applications for filariasis treatment have been developed to overcome the problem of elephantiasis or filariasis, one of which is the lack of monitoring during the distribution of elephantiasis medicines. One of the stages of application development is testing. Testing is conducted to ensure the application is ready to be implemented. In this study, closed beta testing was conducted to determine the feasibility of the application. The results of the validity test and reliability test showed that the results obtained were that all items on the questionnaire were declared valid and reliable. While the results of the feasibility test on the questionnaire results stated that the application was very feasible to be implemented.
{"title":"Closed Beta Testing on Filariasis Treatment Monitoring Applications","authors":"E. Susanto, Paminto Agung Christianto, Moh. Reza Maulana, N. Fadhilah","doi":"10.24246/ijiteb.422023.49-54","DOIUrl":"https://doi.org/10.24246/ijiteb.422023.49-54","url":null,"abstract":"Monitoring applications for filariasis treatment have been developed to overcome the problem of elephantiasis or filariasis, one of which is the lack of monitoring during the distribution of elephantiasis medicines. One of the stages of application development is testing. Testing is conducted to ensure the application is ready to be implemented. In this study, closed beta testing was conducted to determine the feasibility of the application. The results of the validity test and reliability test showed that the results obtained were that all items on the questionnaire were declared valid and reliable. While the results of the feasibility test on the questionnaire results stated that the application was very feasible to be implemented.","PeriodicalId":249381,"journal":{"name":"International Journal of Information Technology and Business","volume":"710 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116123718","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-01DOI: 10.24246/ijiteb.422023.61-66
E. A. Kadasah
Text has become an essential interaction manner between people. The use of chatbots improved quickly in business area including marketing, customer service and e-commerce. Users value chatbots because they are fast, intuitive and convenient. This paper discussed about the artificial intelligence technology that used to develop and implement chatbots which can the organization used to benefit in their businesses. A chatbot is a computer program that can interact with a human by using natural language. The main three areas in business that using chatbot the most are marketing, customer service and e-commerce fields. The roles of chatbot in mentioned areas has been discussed in this paper. AI powered chatbots transform business by reducing costs, increasing revenue and enhancing the customer experience. The benefits and limitation of chatbots have been also discussed in this paper.
{"title":"Artificial Intelligence Powered Chatbot for Business","authors":"E. A. Kadasah","doi":"10.24246/ijiteb.422023.61-66","DOIUrl":"https://doi.org/10.24246/ijiteb.422023.61-66","url":null,"abstract":"Text has become an essential interaction manner between people. The use of chatbots improved quickly in business area including marketing, customer service and e-commerce. Users value chatbots because they are fast, intuitive and convenient. This paper discussed about the artificial intelligence technology that used to develop and implement chatbots which can the organization used to benefit in their businesses. A chatbot is a computer program that can interact with a human by using natural language. The main three areas in business that using chatbot the most are marketing, customer service and e-commerce fields. The roles of chatbot in mentioned areas has been discussed in this paper. AI powered chatbots transform business by reducing costs, increasing revenue and enhancing the customer experience. The benefits and limitation of chatbots have been also discussed in this paper.","PeriodicalId":249381,"journal":{"name":"International Journal of Information Technology and Business","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127290939","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-01DOI: 10.24246/ijiteb.422023.55-60
Titin Winarti, Henny Indriyawati
This The speed of information, the accuracy of data, the ease of information services, and accountability are very important reasons for the implementation of the system. Semarang University (USM) is a private university in Semarang that has the most 2 students in Central Java. Based on the 2019 USM tracer data showing horizontal alignment, namely how close the relationship between the field of study and alumni work is, it appears that there is still a discrepancy in the ability of graduates with stakeholders. The Apriori algorithm is the best-known algorithm for finding high-frequency patterns Rules that state associations between attributes are often called affinity analysis or market basket analysis. The use of the Apriori Algorithm in data mining calculations using data from the Semarang University tracer that the limit of the minimum support is 50% and the minimum confidence is 100% so that it forms 4 rules. From the four rules produced that modeling using the Apriori Algorithm can produce several rule formations so that it can provide an evaluation to the University for compiling steps, this can be seen because the resulting rules are different because each graduate relationship with the desired desires and different styles.
{"title":"Data Mining Modeling Feasibility Patterns of Graduates Ability With Stakeholder Needs Using Apriori Algorithm","authors":"Titin Winarti, Henny Indriyawati","doi":"10.24246/ijiteb.422023.55-60","DOIUrl":"https://doi.org/10.24246/ijiteb.422023.55-60","url":null,"abstract":"This The speed of information, the accuracy of data, the ease of information services, and accountability are very important reasons for the implementation of the system. Semarang University (USM) is a private university in Semarang that has the most 2 students in Central Java. Based on the 2019 USM tracer data showing horizontal alignment, namely how close the relationship between the field of study and alumni work is, it appears that there is still a discrepancy in the ability of graduates with stakeholders. The Apriori algorithm is the best-known algorithm for finding high-frequency patterns Rules that state associations between attributes are often called affinity analysis or market basket analysis. The use of the Apriori Algorithm in data mining calculations using data from the Semarang University tracer that the limit of the minimum support is 50% and the minimum confidence is 100% so that it forms 4 rules. From the four rules produced that modeling using the Apriori Algorithm can produce several rule formations so that it can provide an evaluation to the University for compiling steps, this can be seen because the resulting rules are different because each graduate relationship with the desired desires and different styles. \u0000 ","PeriodicalId":249381,"journal":{"name":"International Journal of Information Technology and Business","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131388639","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-01DOI: 10.24246/ijiteb.422023.67-73
Agus Ilyas, Tri Agus Setiawan, S. W. Binabar, Paminto Agung Christianto
The information providing about dropship, Small and Mid-size enterprise (SMEs), in Pekalongan city recently is done by brochure, banner and social media. Nevertheless, other than social media, the promotion media is possible to be seen when visitor is on the spot. The research is aimed at supporting the troubleshooting matters by adapting the Geographic Information System (GIS) in mapping about Batik SMEs dropship in Pekalongan city. The web based GIS will ease the market player, tourists or visitors as well as the society to get such information about dropship, SME centre and Batik market. The providing of web based GIS in informing the dropship, SME centre and Batik market in Pekalongan city is expected to give positive impact to Batik businessmen and to improve the economic rate in Pekalongan city
{"title":"Improving Batik and Dropship SMEs Market Through Geographic Information System","authors":"Agus Ilyas, Tri Agus Setiawan, S. W. Binabar, Paminto Agung Christianto","doi":"10.24246/ijiteb.422023.67-73","DOIUrl":"https://doi.org/10.24246/ijiteb.422023.67-73","url":null,"abstract":"The information providing about dropship, Small and Mid-size enterprise (SMEs), in Pekalongan city recently is done by brochure, banner and social media. Nevertheless, other than social media, the promotion media is possible to be seen when visitor is on the spot. The research is aimed at supporting the troubleshooting matters by adapting the Geographic Information System (GIS) in mapping about Batik SMEs dropship in Pekalongan city. The web based GIS will ease the market player, tourists or visitors as well as the society to get such information about dropship, SME centre and Batik market. The providing of web based GIS in informing the dropship, SME centre and Batik market in Pekalongan city is expected to give positive impact to Batik businessmen and to improve the economic rate in Pekalongan city","PeriodicalId":249381,"journal":{"name":"International Journal of Information Technology and Business","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132134109","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-10-31DOI: 10.24246/IJITEB.112018.1-9
S. Wijaya
Improving productivity is a demand for the industry in order to enhance competitive advantage, especially in the manufacturing industry. For that, the industry is required to make a breakthrough in order to improve organizational performance, such as addressing the inefficiencies in managing business processes, so as to improve the way work becomes more effective and efficient. One of the efforts in improving the performance is the development in the field of Information Communication Technology (ICT), the development of technology as an effort to improve the agility of the organization. ERP system is one solution that can be employed in order to improve company performance. However, in reality, industrial companies face the complexity of implementing ERP systems. This is a challenge, that is how effective for a company in order to solve the complexity of implementing an ERP system for an industry?. In this opportunity, researchers intend to conduct a research to identify the complexity of factors in the ERP implementation, namely by proposing agile methods as one of the new methodologies in the effort to solve the complexity in the ERP implementation for an industry. The results of this study will result in an agile modeling of ERP systems, which is expected to solve the complexity of implementation and improve the capacity of ERP systems for an Industry.
{"title":"Agile Methodology: Solution to Unravel Complexities in the Implementation of ERP System","authors":"S. Wijaya","doi":"10.24246/IJITEB.112018.1-9","DOIUrl":"https://doi.org/10.24246/IJITEB.112018.1-9","url":null,"abstract":"Improving productivity is a demand for the industry in order to enhance competitive advantage, especially in the manufacturing industry. For that, the industry is required to make a breakthrough in order to improve organizational performance, such as addressing the inefficiencies in managing business processes, so as to improve the way work becomes more effective and efficient. One of the efforts in improving the performance is the development in the field of Information Communication Technology (ICT), the development of technology as an effort to improve the agility of the organization. ERP system is one solution that can be employed in order to improve company performance. However, in reality, industrial companies face the complexity of implementing ERP systems. This is a challenge, that is how effective for a company in order to solve the complexity of implementing an ERP system for an industry?. In this opportunity, researchers intend to conduct a research to identify the complexity of factors in the ERP implementation, namely by proposing agile methods as one of the new methodologies in the effort to solve the complexity in the ERP implementation for an industry. The results of this study will result in an agile modeling of ERP systems, which is expected to solve the complexity of implementation and improve the capacity of ERP systems for an Industry.","PeriodicalId":249381,"journal":{"name":"International Journal of Information Technology and Business","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128746600","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-10-31DOI: 10.24246/IJITEB.112018.42-47
A. Ganie
PSWAN is an internetworking project undertaken by Govt. of India at Pondicherry. It covers a vast area, under it there are various state headquarters and district headquarters. Approximately 3000 systems are using its internet services. Since the number of systems are more and the bandwidth required is less so optimization was needed. Optimization was required without hardware modifications, so we defined some of the parameters through which we can achieve the optimization of this network, these parameters are 1. Type of protocol 2. Type of Topology 3. Access policies 4. Load balancing 5. Traffic bottle neck 6. Bandwidth utilization. To make the network cost effective, some small networks were moved to broadband network so that bandwidth usage can be mitigated and consequently network will get optimized. Since this project (PSWAN) is using the CISCO devices only so it was easy to simulate the network, we used OPNET simulator as it is precise than other simulators. First the operational network was simulated and then the proposed one, proposed model showed evident positive results. The simulation tool used is Opnet. OPNET is extensive and powerful simulation software with wide variety of capabilities. It enables the possibility to simulate entire heterogeneous networks with various protocols
{"title":"Optimization of PSWAN in terms of cost and bandwidth","authors":"A. Ganie","doi":"10.24246/IJITEB.112018.42-47","DOIUrl":"https://doi.org/10.24246/IJITEB.112018.42-47","url":null,"abstract":"PSWAN is an internetworking project undertaken by Govt. of India at Pondicherry. It covers a vast area, under it there are various state headquarters and district headquarters. Approximately 3000 systems are using its internet services. Since the number of systems are more and the bandwidth required is less so optimization was needed. Optimization was required without hardware modifications, so we defined some of the parameters through which we can achieve the optimization of this network, these parameters are 1. Type of protocol 2. Type of Topology 3. Access policies 4. Load balancing 5. Traffic bottle neck 6. Bandwidth utilization. To make the network cost effective, some small networks were moved to broadband network so that bandwidth usage can be mitigated and consequently network will get optimized. Since this project (PSWAN) is using the CISCO devices only so it was easy to simulate the network, we used OPNET simulator as it is precise than other simulators. First the operational network was simulated and then the proposed one, proposed model showed evident positive results. The simulation tool used is Opnet. OPNET is extensive and powerful simulation software with wide variety of capabilities. It enables the possibility to simulate entire heterogeneous networks with various protocols","PeriodicalId":249381,"journal":{"name":"International Journal of Information Technology and Business","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115127696","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-10-31DOI: 10.24246/IJITEB.112018.24-35
D. Manongga, A. Iriani, Sutarto Wijono
Abstract Every new policy by Indonesian government in National Examination (NE) implementation always obtains different respond from public. Since the implementation, NE system already experienced many changes, but in recent years this system receives serious critiques. As a result, government then abolished this system as graduation determinant in 2014. This research analyzes public opinion, in the form of positive and negative sentiment toward NE policy, and factors that drive the opinions. Data in this research obtained from online news media from 2012 to 2015. The result shows that public sentiment fluctuating from year to year and depends on three important factors, i.e. political pressure, extreme events, and media coverage.
{"title":"Public Opinion on National Exam Policies in Indonesia","authors":"D. Manongga, A. Iriani, Sutarto Wijono","doi":"10.24246/IJITEB.112018.24-35","DOIUrl":"https://doi.org/10.24246/IJITEB.112018.24-35","url":null,"abstract":"Abstract \u0000Every new policy by Indonesian government in National Examination (NE) implementation always obtains different respond from public. Since the implementation, NE system already experienced many changes, but in recent years this system receives serious critiques. As a result, government then abolished this system as graduation determinant in 2014. This research analyzes public opinion, in the form of positive and negative sentiment toward NE policy, and factors that drive the opinions. Data in this research obtained from online news media from 2012 to 2015. The result shows that public sentiment fluctuating from year to year and depends on three important factors, i.e. political pressure, extreme events, and media coverage.","PeriodicalId":249381,"journal":{"name":"International Journal of Information Technology and Business","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124781718","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-10-31DOI: 10.24246/IJITEB.112018.36-41
Joko Suntoro, Febrian Wahyu Christanto, Henny Indriyawati
The most important part in software engineering is a software defect prediction. Software defect prediction is defined as a software prediction process from errors, failures, and system errors. Machine learning methods are used by researchers to predict software defects including estimation, association, classification, clustering, and datasets analysis. Datasets of NASA Metrics Data Program (NASA MDP) is one of the metric software that researchers use to predict software defects. NASA MDP datasets contain unbalanced classes and high dimensional data, so they will affect the classification evaluation results to be low. In this research, data with unbalanced classes will be solved by the AdaCost method and high dimensional data will be handled with the Average Weight Information Gain (AWEIG) method, while the classification method that will be used is the Naïve Bayes algorithm. The proposed method is named AWEIG + AdaCost Bayesian. In this experiment, the AWEIG + AdaCost Bayesian algorithm is compared to the Naïve Bayesian algorithm. The results showed the mean of Area Under the Curve (AUC) algorithm AWEIG + AdaCost Bayesian yields better than just a Naïve Bayes algorithm with respectively mean of AUC values are 0.752 and 0.696.
软件工程中最重要的部分是软件缺陷预测。软件缺陷预测被定义为错误、故障和系统错误的软件预测过程。研究人员使用机器学习方法来预测软件缺陷，包括估计、关联、分类、聚类和数据集分析。NASA Metrics Data Program (NASA MDP)的数据集是研究人员用来预测软件缺陷的度量软件之一。NASA MDP数据集包含不平衡类和高维数据，因此会影响分类评价结果低。在本研究中，类不平衡的数据将使用AdaCost方法求解，高维数据将使用平均权重信息增益(Average Weight Information Gain, AWEIG)方法处理，而分类方法将使用Naïve Bayes算法。该方法被命名为AWEIG + AdaCost贝叶斯。本实验将AWEIG + AdaCost贝叶斯算法与Naïve贝叶斯算法进行对比。结果表明，AWEIG + AdaCost贝叶斯算法的AUC均值分别为0.752和0.696，优于单纯的Naïve贝叶斯算法。
{"title":"Software Defect Prediction Using AWEIG+ADACOST Bayesian Algorithm for Handling High Dimensional Data and Class Imbalance Problem","authors":"Joko Suntoro, Febrian Wahyu Christanto, Henny Indriyawati","doi":"10.24246/IJITEB.112018.36-41","DOIUrl":"https://doi.org/10.24246/IJITEB.112018.36-41","url":null,"abstract":"The most important part in software engineering is a software defect prediction. Software defect prediction is defined as a software prediction process from errors, failures, and system errors. Machine learning methods are used by researchers to predict software defects including estimation, association, classification, clustering, and datasets analysis. Datasets of NASA Metrics Data Program (NASA MDP) is one of the metric software that researchers use to predict software defects. NASA MDP datasets contain unbalanced classes and high dimensional data, so they will affect the classification evaluation results to be low. In this research, data with unbalanced classes will be solved by the AdaCost method and high dimensional data will be handled with the Average Weight Information Gain (AWEIG) method, while the classification method that will be used is the Naïve Bayes algorithm. The proposed method is named AWEIG + AdaCost Bayesian. In this experiment, the AWEIG + AdaCost Bayesian algorithm is compared to the Naïve Bayesian algorithm. The results showed the mean of Area Under the Curve (AUC) algorithm AWEIG + AdaCost Bayesian yields better than just a Naïve Bayes algorithm with respectively mean of AUC values are 0.752 and 0.696.","PeriodicalId":249381,"journal":{"name":"International Journal of Information Technology and Business","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125234957","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-10-31DOI: 10.24246/IJITEB.112018.16-23
J. Andry, Kevin Christianto
Information Technology Governance has become one an important one along with Information Technology Management (ITM) and Information Technology Services Management (ITSM). For ITSM, The IT Infrastructure Library (ITIL) can be used as a quality and excellence service guideline, it improved quality control, service level, efficiency, effectiveness, and expenses of budget from information flow, Service Level Agreements (SLAs), and take control over business and management processes. This research conduct a case study on Company of Freight Forwarder Service will be called FFS, located in Jakarta with method ITIL focused on Service Desk’s. The data will collect by various method such as observation, questionnaires, interview and document review. The result showed that company FFS got average score on service desk’s is 1.94, with the highest score at area Process Capability and the lowest score at area Customer Interface. This conclude, that company FFS has a good management of service desk’s but lack of user experience on front end of service.
信息技术治理已成为与信息技术管理(ITM)和信息技术服务管理(ITSM)齐头并进的重要治理方式。对于ITSM, IT Infrastructure Library (ITIL)可以用作质量和卓越服务指南，它从信息流、服务水平协议(sla)中改进了质量控制、服务水平、效率、有效性和费用预算，并控制了业务和管理流程。本研究对位于雅加达的货运代理服务公司FFS进行了案例研究，ITIL方法侧重于服务台。数据将通过观察、问卷调查、访谈和文献查阅等多种方法收集。结果表明，企业FFS在服务台的平均得分为1.94分，其中流程能力区域得分最高，客户界面区域得分最低。由此得出结论，公司FFS对服务台的管理较好，但在服务前端的用户体验不足。
{"title":"Evaluating Maturity Level Using Framework ITIL: A Case Study of Service Desk's","authors":"J. Andry, Kevin Christianto","doi":"10.24246/IJITEB.112018.16-23","DOIUrl":"https://doi.org/10.24246/IJITEB.112018.16-23","url":null,"abstract":"Information Technology Governance has become one an important one along with Information Technology Management (ITM) and Information Technology Services Management (ITSM). For ITSM, The IT Infrastructure Library (ITIL) can be used as a quality and excellence service guideline, it improved quality control, service level, efficiency, effectiveness, and expenses of budget from information flow, Service Level Agreements (SLAs), and take control over business and management processes. This research conduct a case study on Company of Freight Forwarder Service will be called FFS, located in Jakarta with method ITIL focused on Service Desk’s. The data will collect by various method such as observation, questionnaires, interview and document review. The result showed that company FFS got average score on service desk’s is 1.94, with the highest score at area Process Capability and the lowest score at area Customer Interface. This conclude, that company FFS has a good management of service desk’s but lack of user experience on front end of service.","PeriodicalId":249381,"journal":{"name":"International Journal of Information Technology and Business","volume":"50 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127803664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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