This paper provides a preliminary insight into the status of the diffusion and maturity of 'Green IT' as well as some of the driving and inhibiting factors that influence it. The paper is largely descriptive and is based on a survey of 143 organisations from Australia, New Zealand and the USA. Overall, the findings indicate that organisations are developing the 'right mind-set', taking a number of 'softer actions', and investing in new technologies to use IT as part of the solution to pursue both eco-efficiency and eco-sustainability objectives. Nevertheless, the state of Green IT among the surveyed organisations can be considered at the early stage of maturity. In particular, the results indicate that the disposal of IT in an environmentally friendly manner is the most relevant organisational concern about Green IT. It is therefore not surprising that there is significantly more attention paid to the policy and practice in the end-of-IT-life management aspect of Green IT. On the other hand, attention to Green IT sourcing is the least adopted. The need for greater IT efficiency and the pursuit of tangible cost savings from IT operations are the primary drivers for adopting Green IT which have to be articulated in the strategy of an organisation. Likewise, the cost of greening IT and unclear business values from greening IT top the list of the factors that inhibit Green IT adoption. Limitation of the small sample size withstanding, the findings of this study hint at differences in Green IT initiatives among US, New Zealand and Australian organisations. In Australia and New Zealand, environmental consideration is the primary concern. In US the primary concern appears to be energy efficiency and cost reduction. Thus, while Australian and New Zealand organisations are leading the 'softer' side of Green IT policies and practices to reduce the environmental impact of IT, US organisations are far more advanced in the adoption of technologies and practices that reduce energy consumption and improve efficiency.
{"title":"An International Comparison of Green IT Diffusion","authors":"A. Molla, S. Pittayachawan, B. Corbitt, Hepu Deng","doi":"10.3316/IJEBM0302003","DOIUrl":"https://doi.org/10.3316/IJEBM0302003","url":null,"abstract":"This paper provides a preliminary insight into the status of the diffusion and maturity of 'Green IT' as well as some of the driving and inhibiting factors that influence it. The paper is largely descriptive and is based on a survey of 143 organisations from Australia, New Zealand and the USA. Overall, the findings indicate that organisations are developing the 'right mind-set', taking a number of 'softer actions', and investing in new technologies to use IT as part of the solution to pursue both eco-efficiency and eco-sustainability objectives. Nevertheless, the state of Green IT among the surveyed organisations can be considered at the early stage of maturity. In particular, the results indicate that the disposal of IT in an environmentally friendly manner is the most relevant organisational concern about Green IT. It is therefore not surprising that there is significantly more attention paid to the policy and practice in the end-of-IT-life management aspect of Green IT. On the other hand, attention to Green IT sourcing is the least adopted. The need for greater IT efficiency and the pursuit of tangible cost savings from IT operations are the primary drivers for adopting Green IT which have to be articulated in the strategy of an organisation. Likewise, the cost of greening IT and unclear business values from greening IT top the list of the factors that inhibit Green IT adoption. Limitation of the small sample size withstanding, the findings of this study hint at differences in Green IT initiatives among US, New Zealand and Australian organisations. In Australia and New Zealand, environmental consideration is the primary concern. In US the primary concern appears to be energy efficiency and cost reduction. Thus, while Australian and New Zealand organisations are leading the 'softer' side of Green IT policies and practices to reduce the environmental impact of IT, US organisations are far more advanced in the adoption of technologies and practices that reduce energy consumption and improve efficiency.","PeriodicalId":250664,"journal":{"name":"International Journal of E-business Management","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123512609","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
P. C. C. Ribeiro, A. Scavarda, M. Batalha, D. Bailey
This paper presents an application of an information technology (IT) evaluation method in three ranches in the American (United States) cattle chain. This method was built on some information systems (IS), IT, and Radio Frequency Identification (RFID) evaluation models, according to its focus (RFID technical aspects). Some IT is used to trace products from their source until their destination. Traceability systems are more general than identification systems, which are the central focus, RFID being the paradigm example. Although some ranchers have used RFID tags to help monitor animal health and quality, they frequently supplement RFID with plastic ear tags to reduce cost. Taking a qualitative approach, the results of this study are derived from case studies with interviews.
{"title":"Application of an IT Evaluation Method: Case Studies in American Ranches","authors":"P. C. C. Ribeiro, A. Scavarda, M. Batalha, D. Bailey","doi":"10.3316/IJEBM0302024","DOIUrl":"https://doi.org/10.3316/IJEBM0302024","url":null,"abstract":"This paper presents an application of an information technology (IT) evaluation method in three ranches in the American (United States) cattle chain. This method was built on some information systems (IS), IT, and Radio Frequency Identification (RFID) evaluation models, according to its focus (RFID technical aspects). Some IT is used to trace products from their source until their destination. Traceability systems are more general than identification systems, which are the central focus, RFID being the paradigm example. Although some ranchers have used RFID tags to help monitor animal health and quality, they frequently supplement RFID with plastic ear tags to reduce cost. Taking a qualitative approach, the results of this study are derived from case studies with interviews.","PeriodicalId":250664,"journal":{"name":"International Journal of E-business Management","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133864933","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Arab world's largest web portal and online auction site launched by the Maktoob group is described. Besides providing e-mail services in both English and Arabic, it is host to an online auction and marketplace site Souq.com and an online payment service CashU.com.
{"title":"Case Study of Maktoob: A Stunning Star of Online Business in the Arab World","authors":"F. Zhao","doi":"10.3316/IJEBM0302056","DOIUrl":"https://doi.org/10.3316/IJEBM0302056","url":null,"abstract":"Arab world's largest web portal and online auction site launched by the Maktoob group is described. Besides providing e-mail services in both English and Arabic, it is host to an online auction and marketplace site Souq.com and an online payment service CashU.com.","PeriodicalId":250664,"journal":{"name":"International Journal of E-business Management","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128907703","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The potential benefits of Information and Communication Technology (ICT) and e-business are well recognised in the tourism industry. Nevertheless, there are different aspects at cultural and structural levels which may hamper the innovation of organisations and their business models through the adoption of technology. This article illustrates a study of 22 Italian tour operators and travel agencies. Data about ICT use and core distribution processes are analysed to provide a picture of the current scenario and define possible ways to innovate existing models. The main contribution of the study exists in the application of a step-by-step roadmap to address a cross-disciplinary view of e-business adoption, starting from the analysis of readiness to change through the identification of technology and organisational enablers.
{"title":"E-business Adoption: A Readiness and Process Study of the Italian Tourism Distribution","authors":"A. Margherita, C. Petti","doi":"10.3316/IJEBM0301003","DOIUrl":"https://doi.org/10.3316/IJEBM0301003","url":null,"abstract":"The potential benefits of Information and Communication Technology (ICT) and e-business are well recognised in the tourism industry. Nevertheless, there are different aspects at cultural and structural levels which may hamper the innovation of organisations and their business models through the adoption of technology. This article illustrates a study of 22 Italian tour operators and travel agencies. Data about ICT use and core distribution processes are analysed to provide a picture of the current scenario and define possible ways to innovate existing models. The main contribution of the study exists in the application of a step-by-step roadmap to address a cross-disciplinary view of e-business adoption, starting from the analysis of readiness to change through the identification of technology and organisational enablers.","PeriodicalId":250664,"journal":{"name":"International Journal of E-business Management","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122043710","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ville Hinkka, J. Holmström, Kary Främling, B. Pátkai
The TraSer project is an EU-funded project that investigates the best way small and medium-sized companies can develop and support network-level information services. The project involves seven different network-level solution pilots that include physical asset tracking and tracking of electronic product data the results of which show that increased tracking and tracing possibilities offer great potential.
{"title":"Building Identity-based Tracking and Web-services for SMEs","authors":"Ville Hinkka, J. Holmström, Kary Främling, B. Pátkai","doi":"10.3316/IJEBM0301049","DOIUrl":"https://doi.org/10.3316/IJEBM0301049","url":null,"abstract":"The TraSer project is an EU-funded project that investigates the best way small and medium-sized companies can develop and support network-level information services. The project involves seven different network-level solution pilots that include physical asset tracking and tracking of electronic product data the results of which show that increased tracking and tracing possibilities offer great potential.","PeriodicalId":250664,"journal":{"name":"International Journal of E-business Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129142518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
E. Blery, D. Andreas, Baxty Anna, Eygeniou Anna, Katseli Efi, Tsara Nertilda, Ravonikou Ioanna
The aim of this article is to identify the influence of service quality and perceived price on customer retention in the Greek Internet market. Service quality is measured using the SERVQUAL model. Two proxies are used to measure customer loyalty, repurchase intention and positive word of mouth. However, it should be noted that customers stated repurchase intention does not always ensure their actual repurchase behaviour. Data were collected through a survey and 140 Internet users were personally interviewed. The findings showed that there are relationships between service quality, perceived price and customers' intention to repurchase and engage in positive word of mouth.
{"title":"Customer Retention in the Greek Internet Market","authors":"E. Blery, D. Andreas, Baxty Anna, Eygeniou Anna, Katseli Efi, Tsara Nertilda, Ravonikou Ioanna","doi":"10.3316/IJEBM0301035","DOIUrl":"https://doi.org/10.3316/IJEBM0301035","url":null,"abstract":"The aim of this article is to identify the influence of service quality and perceived price on customer retention in the Greek Internet market. Service quality is measured using the SERVQUAL model. Two proxies are used to measure customer loyalty, repurchase intention and positive word of mouth. However, it should be noted that customers stated repurchase intention does not always ensure their actual repurchase behaviour. Data were collected through a survey and 140 Internet users were personally interviewed. The findings showed that there are relationships between service quality, perceived price and customers' intention to repurchase and engage in positive word of mouth.","PeriodicalId":250664,"journal":{"name":"International Journal of E-business Management","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121386694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Previous research on the factors that influence a business's participation in third-party e-markets identified a set of motivational and ability related factors. This paper explores further the question of the determinants of third-party e-market participation using a multiple case study research design. Data were collected from three companies in China. Our findings suggest that motivation and ability related factors might play both an enabling and inhibiting role in e-market adoption. However, we also found that these factors are limited to offer a complete understanding of participation in third-party operated e-markets. In particular, in the context of emerging economies and emerging e-markets where both contextual factors and the offerings of market-makers are crucial to an enterprise's decision to join and stay in e-market, the explanatory power of motivation and ability factors tend to be limited. The paper proposes an extended motivation-ability model to understand the drivers and inhibitors of participating in third-party operated e-markets. It further discusses the implications of the results of the study for both market and business decision makers.
{"title":"Business Participation in Third-party Controlled E-marketplace: An Exploratory Model","authors":"A. Molla, Hepu Deng","doi":"10.3316/IJEBM0301020","DOIUrl":"https://doi.org/10.3316/IJEBM0301020","url":null,"abstract":"Previous research on the factors that influence a business's participation in third-party e-markets identified a set of motivational and ability related factors. This paper explores further the question of the determinants of third-party e-market participation using a multiple case study research design. Data were collected from three companies in China. Our findings suggest that motivation and ability related factors might play both an enabling and inhibiting role in e-market adoption. However, we also found that these factors are limited to offer a complete understanding of participation in third-party operated e-markets. In particular, in the context of emerging economies and emerging e-markets where both contextual factors and the offerings of market-makers are crucial to an enterprise's decision to join and stay in e-market, the explanatory power of motivation and ability factors tend to be limited. The paper proposes an extended motivation-ability model to understand the drivers and inhibitors of participating in third-party operated e-markets. It further discusses the implications of the results of the study for both market and business decision makers.","PeriodicalId":250664,"journal":{"name":"International Journal of E-business Management","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134561082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In the present scenario of open-door economic policies, industries have to be one step ahead of customers' expectations. Quality can be defined as meeting customers' expectations and providing superior value. Meeting customers' expectations requires these expectations to be understood. In this paper, the authors have attempted to develop VOCALS-Voice of Customer Through a Logical System. The Voice of Customer (VoC) is a term used to define the stated and the un-stated customers' needs. VOCALS is a way to determine the customers' needs right at the start, practically employed by the authors for a Customer Driven Product Development through Quality Function Deployment (CDPD-QFD). The paper discusses the gathering of customers' voice and their development into structured, evaluated and quantified customer requirements. The paper attempts to develop VOCALS in an illustrative manner and suggests ways and means to improve and innovate the quality of understanding customers' requirements that drives the design and development of product. The outcome of the study is a system that is objective, scientifically derived and aids not only quality enhancement programs but a variety of product development programs.
{"title":"Voice of Customer through a Logical System (VOCALS): A New Paradigm in Product Quality Improvement","authors":"Sharma, A. Rawani","doi":"10.3316/IJEBM0202035","DOIUrl":"https://doi.org/10.3316/IJEBM0202035","url":null,"abstract":"In the present scenario of open-door economic policies, industries have to be one step ahead of customers' expectations. Quality can be defined as meeting customers' expectations and providing superior value. Meeting customers' expectations requires these expectations to be understood. In this paper, the authors have attempted to develop VOCALS-Voice of Customer Through a Logical System. The Voice of Customer (VoC) is a term used to define the stated and the un-stated customers' needs. VOCALS is a way to determine the customers' needs right at the start, practically employed by the authors for a Customer Driven Product Development through Quality Function Deployment (CDPD-QFD). The paper discusses the gathering of customers' voice and their development into structured, evaluated and quantified customer requirements. The paper attempts to develop VOCALS in an illustrative manner and suggests ways and means to improve and innovate the quality of understanding customers' requirements that drives the design and development of product. The outcome of the study is a system that is objective, scientifically derived and aids not only quality enhancement programs but a variety of product development programs.","PeriodicalId":250664,"journal":{"name":"International Journal of E-business Management","volume":"167 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124662903","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
There is an argument that the palpable ease with which e-tailers can change menu prices on-line has lead to the emergence of irrational pricing. This paper focuses upon on-line pricing practices, their potential relationship with e-consumer trust and perceived reputation of e-tailers. Whilst online pricing practices and e-trust has been the subject of much erudite research, there has been little or no research that explicitly juxtaposes the two areas. The data is obtained from responses to questionnaires completed by business undergraduate students. The questionnaire rationale is to gather data concerning a range of on-line shopping preferences and questions posed investigate the respondents' perceptions and attitudes towards various on-line pricing practices, including price discrimination. To improve the richness of the study, follow-up semi-structured (themed) interviews have been administered. The managerial implications relating to on-line pricing practices and e-trust are rich and varied. For example, there is evidence that some on-line pricing practices, such as first degree price discrimination, can negatively impact facets of e-trust i.e. benevolence and integrity and hence, upon an organisation's reputation. Interestingly, many e-consumers, whilst believing privacy to be an important shopping factor, do not understand how organisations collect and use personal information. Additionally, negative feelings assigned to price comparison sites can be transferred to specific e-tailers listed upon the site. Conversely, organisations can enhance the consumer perception of benevolence and integrity by becoming members of cash back co-operative schemes. There is evidence that econsumers find price differences based upon product configuration and delivery to be acceptable.
{"title":"B2C Online Pricing Practices and Potential Impact upon Firm Reputation and E-consumer Trust","authors":"Joanna Jones, E. Jones, Lyndon Murphy","doi":"10.3316/IJEBM0202003","DOIUrl":"https://doi.org/10.3316/IJEBM0202003","url":null,"abstract":"There is an argument that the palpable ease with which e-tailers can change menu prices on-line has lead to the emergence of irrational pricing. This paper focuses upon on-line pricing practices, their potential relationship with e-consumer trust and perceived reputation of e-tailers. Whilst online pricing practices and e-trust has been the subject of much erudite research, there has been little or no research that explicitly juxtaposes the two areas. The data is obtained from responses to questionnaires completed by business undergraduate students. The questionnaire rationale is to gather data concerning a range of on-line shopping preferences and questions posed investigate the respondents' perceptions and attitudes towards various on-line pricing practices, including price discrimination. To improve the richness of the study, follow-up semi-structured (themed) interviews have been administered. The managerial implications relating to on-line pricing practices and e-trust are rich and varied. For example, there is evidence that some on-line pricing practices, such as first degree price discrimination, can negatively impact facets of e-trust i.e. benevolence and integrity and hence, upon an organisation's reputation. Interestingly, many e-consumers, whilst believing privacy to be an important shopping factor, do not understand how organisations collect and use personal information. Additionally, negative feelings assigned to price comparison sites can be transferred to specific e-tailers listed upon the site. Conversely, organisations can enhance the consumer perception of benevolence and integrity by becoming members of cash back co-operative schemes. There is evidence that econsumers find price differences based upon product configuration and delivery to be acceptable.","PeriodicalId":250664,"journal":{"name":"International Journal of E-business Management","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134170986","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article explores the business strategy and transformation that took place within a freight forwarding company and amongst its clients as the company embraced enabling technologies, the Internet, and modern business practices to integrate its e-supply chain management processes and create for itself differentiation and a competitive advantage in the tough logistics industry.
{"title":"IFC Global Logistics: Our Success Story","authors":"J. Dumas","doi":"10.3316/IJEBM0202047","DOIUrl":"https://doi.org/10.3316/IJEBM0202047","url":null,"abstract":"This article explores the business strategy and transformation that took place within a freight forwarding company and amongst its clients as the company embraced enabling technologies, the Internet, and modern business practices to integrate its e-supply chain management processes and create for itself differentiation and a competitive advantage in the tough logistics industry.","PeriodicalId":250664,"journal":{"name":"International Journal of E-business Management","volume":"103 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117119859","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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