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Service Disruptions and Recovery: Lessons from the Chinese hotel industry for the post-COVID-19 Era 服务中断与恢复:中国酒店业在后新冠肺炎时代的经验教训
Pub Date : 1900-01-01 DOI: 10.54941/ahfe1001360
Zi Yang, Kin Wai Michael Siu, Yushan Huang
Ever since the World Health Organization declared COVID-19 a pandemic in early 2020, it has had an impact on all industries globally, especially the tourism and hotel sector. China’s hotel industry was one of the first to experience the challenge related to COVID-19. However, due to early interventions, Chinese hotels are on a faster recovery route than many other global markets. This study examined the relationship between customers' perception of COVID-19 and factors that affect hotel service quality. Through a Chinese online crowdsourcing platform, this study obtained 429 samples from participants who stayed in hotels before and during the pandemic. This study aims to serve as a reference for hotel service innovation and guide hotel managers on how to improve customer experience in the post-pandemic era.
自世界卫生组织于2020年初宣布新冠肺炎为大流行以来,全球所有行业都受到了影响,尤其是旅游业和酒店业。中国的酒店业是第一批经历新冠肺炎相关挑战的行业之一。然而,由于早期干预,中国酒店的复苏速度比许多其他全球市场都要快。本研究考察了顾客对COVID-19的认知与影响酒店服务质量的因素之间的关系。通过中国的在线众包平台,这项研究从大流行之前和期间住过酒店的参与者中获得了429个样本。本研究旨在为酒店服务创新提供参考,并指导酒店管理者如何在后疫情时代改善客户体验。
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引用次数: 0
Lifestyle-related Factors affecting Physical Inactivity Issues among Filipino Aging Population during the COVID-19 Pandemic: A Multiple Regression Approach 2019冠状病毒病大流行期间影响菲律宾老年人口缺乏身体活动问题的生活方式相关因素:多元回归方法
Pub Date : 1900-01-01 DOI: 10.54941/ahfe1001357
J. Ngo, Y. Kurata, Zyra Mae Sicat, Dannah Isabelle Buñas, Jaylord Gutierrez, Pamela Pangilinan, Pamela Ann Mae Pascual
In the Philippines, physical inactivity is a significant concern among the elderly population. Due to the COVID-19 pandemic, most elderly people have stayed inside their residences, limiting to their routine requirements of daily physical activities and prevention in their exposure to the virus. Alcohol consumption and motivation contributes to how elderly population were limited to basic physical activities. This paper aimed to determine the factors affecting less physical inactivity among the ninety-seven Filipino elderly population through multiple regression analysis. Results were gathered through online surveys and showed that alcohol consumption (p-value = 0.015) and motivation (p-value = 0.000) contribute to how elderly population were limited to do basic physical activities. Recommendations include a weekly physical activity guide plan and low-intensity physical activities such as walking and stretching without compromising government restrictions due to the COVID-19 pandemic.
在菲律宾,缺乏身体活动是老年人的一个重大问题。由于COVID-19大流行,大多数老年人一直呆在家中,仅限于日常身体活动和预防接触病毒的日常要求。饮酒和饮酒动机是老年人只能从事基本体育活动的原因之一。本研究旨在透过多元回归分析,探讨菲律宾九十七名老年人缺乏运动的影响因素。通过在线调查收集的结果显示,饮酒(p值= 0.015)和动机(p值= 0.000)是限制老年人进行基本体育活动的原因。建议包括每周身体活动指导计划和低强度身体活动,如散步和伸展,同时不影响政府因COVID-19大流行而实施的限制。
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引用次数: 0
Interdisciplinary Communication and Advice under Uncertainty in a Pandemic 大流行不确定性下的跨学科交流与咨询
Pub Date : 1900-01-01 DOI: 10.54941/ahfe1001356
M. Dangelmaier, Wilhelm Bauer, Zimu Chen
Communication in a pandemic is difficult and complex. It is characterized by volatile situations associated with a high degree of uncertainty and, in some cases, social divergence in groups and societies. Orientation is expected, by politicians and individuals, from science. However, sciences are only fulfilling the expectations to a limited extent. We demonstrate that there are severe weaknesses in holistic and interdisciplinary communication in the pandemic and show that established tools from management are neglected and overlooked.We then analyze the specific needs of scientific reasoning in pandemic situations such as •a rational approach integrating both estimates and explicit evidence;•expressing and quantifying uncertainty; •considering interdisciplinary aspects in advice and decision making;•the ability to deal with ethical aspects;•simple updates with new findings and evidence.In a third step we compare from literature and own experience existing methods from management science for their suitability against those needs. We find that many of the interdisciplinary tools are deterministic, like Multi Criteria Analyses, and do not support uncertainty. The frequently adopted linear computation of utility values leads to ethical issues. Foresight methods like Delphi or Scenario methods deal with uncertainty and subjectivity. But they are not designed to integrate strong evidence. Strategic planning tools like roadmaps are comprehensible but disappoint in volatile situations. Probabilistic decision making with expected utilities is too complex and suffers from missing data. Heuristics at the other hand are simple but do not allow for comprehensive reasoning. We then argue in a fourth step to use probability in communication and to apply it to decision making in the pandemic. We propose a simple one-step method with a calculus based on Bayes’ theorem and calculate the probabilities of alternative courses of action being the best un der given conditios. With examples we show how arguments from various scientific disciplines can be integrated in decision making and adjusted as new evidence appears. Furthermore, we provide a role model and show by examples how scientists, scientific consultants and decision makers can cooperate and communicate using the method.We conclude that the method fulfils the identified needs to a high degree and is worth to be further developed. We show its epistemic and scientific limitations and give an outlook how likelihood functions may be used to replace negotiated likelihoods by parametric and model based values.
大流行期间的沟通既困难又复杂。它的特点是与高度不确定性有关的动荡局势,在某些情况下,群体和社会出现社会分歧。政治家和个人都希望科学为他们提供指导。然而,科学只是在有限的程度上满足了人们的期望。我们表明,在大流行的整体和跨学科沟通方面存在严重弱点,并表明管理方面的既定工具被忽视和忽视。然后,我们分析了在大流行情况下科学推理的具体需求,例如:•综合估计和明确证据的理性方法;•表达和量化不确定性;•在建议和决策中考虑跨学科方面;•处理道德方面的能力;•对新发现和证据进行简单的更新。在第三步,我们从文献和自己的经验比较现有的管理科学方法是否适合这些需求。我们发现许多跨学科工具是确定性的,如多标准分析,不支持不确定性。经常采用的效用值线性计算导致了伦理问题。预见方法如德尔菲法或情景法处理不确定性和主观性。但它们并不是为了整合有力的证据而设计的。路线图等战略规划工具是可以理解的,但在动荡的情况下令人失望。基于预期效用的概率决策过于复杂,并且容易丢失数据。另一方面,启发式很简单,但不允许进行全面的推理。然后,我们在第四步中讨论在沟通中使用概率,并将其应用于大流行的决策。在贝叶斯定理的基础上,我们提出了一种简单的一步法,并计算了在给定条件下备选行动方案为最佳的概率。通过实例,我们展示了如何将来自不同科学学科的论点整合到决策中,并随着新证据的出现而进行调整。此外,我们提供了一个榜样,并通过实例展示了科学家、科学顾问和决策者如何使用该方法进行合作和沟通。结果表明,该方法在很大程度上满足了识别的需求,值得进一步开发。我们展示了它的认知和科学局限性,并展望了如何使用似然函数通过参数和基于模型的值来取代协商似然。
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引用次数: 0
Pedestrian Modeling for Mitigation of Disease Transmission in a Simulated University Environment 模拟大学环境中缓解疾病传播的行人建模
Pub Date : 1900-01-01 DOI: 10.54941/ahfe1001358
Michael Schwartz, Cortnee R. Stainrod, Irin Nizam
Understanding the spread of COVID-19 through mathematical modeling is an effective method of evaluating control interventions and the impact of infectious diseases. It is important to understand how individuals move and gather within indoor spaces as early awareness of specified strategies act as decision-making tools to riskier alternatives. On university campuses, indoor spaces pose unique threats due to high traffic spaces in the building hallways, restrooms and bottleneck points that lead to mass congregation and therefore increased risk of transmission. Evaluation of infectious diseases transmission as a result of pedestrian dynamics (e.g., pedestrian density, crowding, queue and wait times) was used to determine time-varying social distancing during pedestrian interactions/movements. Multiple campus buildings were modeled to demonstrate environments with varying size and complexity. Building models were constructed using the pedestrian features of AnyLogic. The proposed solution makes the following contributions by tracking the control measures of pedestrian dynamics at the microscopic level through temporal and spatial separation. This is done by enforcing social distancing through reducing the number of individual occupants at one time (i.e., segmented student population) and staggering start and end arrival times.The two greatest risk factors in the models were time and space. Entrances and exits to buildings, classrooms, and restrooms, and other queues forced simulated agents to cross the danger threshold as these building features were physical bottlenecks. Model results demonstrated sharp, but brief increases in transmission due to not staggering class arrival and departure times. Results indicated that controlling scheduling or forcing space assignments/social distancing were effective in reducing contacts and risk of spreading disease; however, the greatest reduction in risk of disease transmission occurred when both methods were used in conjunction. When class arrival and departure times are staggered, transmission between people not in the same class is only possible during chance encounters due to restroom visits, late arrivals, or early departures.
通过数学建模了解COVID-19的传播是评估控制干预措施和传染病影响的有效方法。重要的是要了解个人如何在室内空间内移动和聚集,因为对特定策略的早期意识可以作为风险较高的替代方案的决策工具。在大学校园里,由于建筑走廊、卫生间和瓶颈点的高流量空间导致大规模聚集,从而增加了传播风险,室内空间构成了独特的威胁。对行人动态(如行人密度、拥挤、排队和等待时间)导致的传染病传播进行评估,以确定行人相互作用/运动期间随时间变化的社会距离。对多个校园建筑进行建模,以展示不同大小和复杂程度的环境。利用AnyLogic的行人特征构建建筑模型。该方案通过时空分离在微观层面上跟踪行人动力学的控制措施,做出了以下贡献。这是通过减少一次个人居住者的数量(即分段的学生群体)和错开的开始和结束到达时间来加强社会距离来实现的。模型中两个最大的风险因素是时间和空间。建筑物、教室、卫生间和其他队列的入口和出口迫使模拟代理越过危险阈值,因为这些建筑物特征是物理瓶颈。模型结果显示,由于到达和离开班级的时间不一致,传播急剧但短暂地增加。结果表明,控制时间安排或强制空间分配/社会距离可有效减少接触和疾病传播风险;然而,当两种方法同时使用时,疾病传播风险的最大降低发生。当班级上下课时间错开时,不同班级的人之间的传播只有在因上厕所、迟到或早退而偶然相遇时才有可能。
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引用次数: 0
COVID Choices: Research and Online System for Main Street Decision Making COVID选择:主要街道决策的研究和在线系统
Pub Date : 1900-01-01 DOI: 10.54941/ahfe1001361
Kevin C. Clark, J. Louviere, R. Carson
During the spring of 2020 ChoiceFlows Inc. (Choiceflows) researchers document an approach for small and medium-sized businesses to make informed decisions about equitable and resilient reopening after COVID-19 pandemic shutdowns and restrictions. The client is 501(c)(3) chartered Restart Partners in Washington State and their client, the State of Washington Department of Commerce. After several revisions, an agreement is signed on December 30, 2020 to make the approach real with development and deployment in 2021 using Cares Act Grant money from the U.S. Federal Government. The result is Smart WA – and can be freely accessed online here: https://smartwa.us Smart WA is the result of unique primary research conducted by Choiceflows involving citizens and residents of Washington State, and many days of secondary research finding publicly available data sources and bringing them together in one place to provide both comprehensive and easier to use data to make informed decisions. The research behind Smart WA is the first study to comprehensively examine how specific COVID-19 transmission reduction actions influence planned visits to different types of businesses. Data on Smart WA is organized by Human Health, Economic Health, and Community Experience metrics – and displayed as composite scores. The entire online system is powered by Tanjo.ai machine learning, a Choiceflows business partner, and is updated from all data sources daily.The advent of the COVID pandemic disrupts a wide range of businesses that directly serve the public and causes a dramatic fall in visits to these establishments. Businesses face a wide range of options in how to respond ranging from the pre-pandemic status quo and doing nothing to prevent the spread of the virus to shutting down businesses due to a lack of customers.Recognizing this, Smart WA has a “what-if” game-like section that allows a business to model the choices that they can make for reopening, and what they can expect from customers based on real data from people in the state. The relevant question from a small business perspective is: If we take an action or actions that influence COVID-19 transmission and make it known to our customers, how will that influence those customers to visit? The research supporting this function was conducted in four waves of surveys designed and administered during 2021, making it one of the most comprehensive research programs of its type during COVID with snapshots of customer preferences being collected over several month intervals.We document the development of this COVID Choices research using the Choiceflows pioneered Volumetric Choice Experiment (VCE) method and design and in parallel the online system. This provides a platform for projecting how the insights and methods from this work can be used for other issues facing small and medium size businesses to aid in and speed decision making and choice. This includes and dashboards for policymakers and main street for allocating
在2020年春季,ChoiceFlows Inc. (ChoiceFlows)的研究人员记录了一种方法,使中小企业能够在COVID-19大流行关闭和限制后做出公平和有弹性的重新开放决策。客户是华盛顿州501(c)(3)特许的Restart Partners,他们的客户是华盛顿州商务部。经过几次修订,双方于2020年12月30日签署了一项协议,利用美国联邦政府的《关怀法案》拨款,在2021年实现这一方法的开发和部署。结果是智能WA -并且可以在这里免费在线访问:https://smartwa.us智能WA是由选择流进行的独特的初级研究的结果,涉及华盛顿州的公民和居民,以及许多天的二级研究,找到公开可用的数据源,并将它们汇集在一个地方,提供全面和更容易使用的数据,以做出明智的决策。Smart WA背后的研究是第一个全面研究具体减少COVID-19传播行动如何影响对不同类型企业的计划访问的研究。智能WA的数据由人类健康、经济健康和社区经验指标组织,并显示为综合分数。整个在线系统由Tanjo提供动力。人工智能机器学习,一个选择流的业务合作伙伴,并从所有数据源每天更新。COVID大流行的到来扰乱了直接为公众服务的广泛企业,并导致这些企业的访问量急剧下降。企业在如何应对方面面临着多种选择,从维持大流行前的现状、不采取任何措施防止病毒传播,到因缺乏客户而关闭企业。认识到这一点,Smart WA有一个类似游戏的“假设”部分,允许企业根据该州人们的真实数据,对他们可以重新开业的选择进行建模,以及他们可以从客户那里得到什么。从小企业的角度来看,相关问题是:如果我们采取影响COVID-19传播的一项或多项行动,并告知我们的客户,这将如何影响这些客户访问?支持这一功能的研究是在2021年设计和管理的四波调查中进行的,使其成为COVID期间同类研究项目中最全面的研究项目之一,每隔几个月收集客户偏好的快照。我们使用Choiceflows首创的体积选择实验(VCE)方法和设计以及并行的在线系统来记录这项COVID Choices研究的发展。这提供了一个平台,用于展示如何将这项工作的见解和方法用于中小型企业面临的其他问题,以帮助和加快决策和选择。这包括决策者和主要街道的仪表板,用于为商业分配资源,包括经济发展、持续的社区卫生和支持性生活质量指标。
{"title":"COVID Choices: Research and Online System for Main Street Decision Making","authors":"Kevin C. Clark, J. Louviere, R. Carson","doi":"10.54941/ahfe1001361","DOIUrl":"https://doi.org/10.54941/ahfe1001361","url":null,"abstract":"During the spring of 2020 ChoiceFlows Inc. (Choiceflows) researchers document an approach for small and medium-sized businesses to make informed decisions about equitable and resilient reopening after COVID-19 pandemic shutdowns and restrictions. The client is 501(c)(3) chartered Restart Partners in Washington State and their client, the State of Washington Department of Commerce. After several revisions, an agreement is signed on December 30, 2020 to make the approach real with development and deployment in 2021 using Cares Act Grant money from the U.S. Federal Government. The result is Smart WA – and can be freely accessed online here: https://smartwa.us Smart WA is the result of unique primary research conducted by Choiceflows involving citizens and residents of Washington State, and many days of secondary research finding publicly available data sources and bringing them together in one place to provide both comprehensive and easier to use data to make informed decisions. The research behind Smart WA is the first study to comprehensively examine how specific COVID-19 transmission reduction actions influence planned visits to different types of businesses. Data on Smart WA is organized by Human Health, Economic Health, and Community Experience metrics – and displayed as composite scores. The entire online system is powered by Tanjo.ai machine learning, a Choiceflows business partner, and is updated from all data sources daily.The advent of the COVID pandemic disrupts a wide range of businesses that directly serve the public and causes a dramatic fall in visits to these establishments. Businesses face a wide range of options in how to respond ranging from the pre-pandemic status quo and doing nothing to prevent the spread of the virus to shutting down businesses due to a lack of customers.Recognizing this, Smart WA has a “what-if” game-like section that allows a business to model the choices that they can make for reopening, and what they can expect from customers based on real data from people in the state. The relevant question from a small business perspective is: If we take an action or actions that influence COVID-19 transmission and make it known to our customers, how will that influence those customers to visit? The research supporting this function was conducted in four waves of surveys designed and administered during 2021, making it one of the most comprehensive research programs of its type during COVID with snapshots of customer preferences being collected over several month intervals.We document the development of this COVID Choices research using the Choiceflows pioneered Volumetric Choice Experiment (VCE) method and design and in parallel the online system. This provides a platform for projecting how the insights and methods from this work can be used for other issues facing small and medium size businesses to aid in and speed decision making and choice. This includes and dashboards for policymakers and main street for allocating","PeriodicalId":253093,"journal":{"name":"Global Issues: Disease Control and Pandemic Prevention","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123641981","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Challenges and Associated Mental Stress During COVID-19 Work Adaptation among Employees in Ireland 爱尔兰员工在COVID-19工作适应期间面临的挑战和相关的精神压力
Pub Date : 1900-01-01 DOI: 10.54941/ahfe1001355
Yanbing Chen, Carolyn Ingram, Vicky Downey, M. Roe, A. Drummond, P. Sripaiboonkij, Claire M. Buckley, Elizabeth Alvarez, Carla Perrotta, C. Buggy
The emergence of COVID-19 has resulted in workplace adaptations globally. This study aims to understand the challenges faced by employees during COVID-19 workplace adaptation that could cause mental health distress. Fifteen focus groups were conducted with Occupational Safety and Health (OSH) and/or human resource professionals (n=60) from various occupational settings in Ireland between April and May 2021. The findings showed that stress arose from three primary sources: technostress, work-from-home adaptation, and COVID-19 longevity. Supports from organizations, such as providing timely information, Employee Assistance Programs, informal communication channels and the reinforcement of COVID-19 control measures, are discussed as the possible solutions to mitigate employees’ mental stress. This study contributes to the understanding of employees’ stress and the development of an intervention plan for alleviating the mental health impacts arising from occupational adaption due to COVID-19. The findings also have implications for workplace coping strategies during future global public health crises.
COVID-19的出现导致全球范围内的工作场所适应。本研究旨在了解员工在COVID-19工作场所适应过程中面临的挑战,这些挑战可能会导致心理健康困扰。在2021年4月至5月期间,与来自爱尔兰各种职业环境的职业安全和健康(OSH)和/或人力资源专业人员(n=60)进行了15次焦点小组讨论。研究结果表明,压力主要来自三个方面:技术压力、在家工作适应以及COVID-19的寿命。组织的支持,如及时提供信息、员工援助计划、非正式沟通渠道和加强COVID-19控制措施,作为缓解员工精神压力的可能解决方案。本研究有助于了解员工的压力,并制定干预方案,以减轻COVID-19职业适应对员工心理健康的影响。研究结果还对未来全球公共卫生危机期间工作场所的应对策略具有启示意义。
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引用次数: 0
Risk of COVID-19 infection and prevention and control strategies in universities 高校新冠肺炎感染风险及防控策略
Pub Date : 1900-01-01 DOI: 10.54941/ahfe1001363
Hang Shang, Wenbo Liu, Yuhuan Li
At the beginning of 2020, a sudden COVID-19 outbreak swept the world. So far, more than 300 million people worldwide have been infected with COVID-19 virus. Although the successful development of the COVID-19 virus vaccine has brought a great turnaround to the early stage of epidemic prevention and control.However, when the discovery of asymptomatic infected people, cold chain transmission routes, the emergence of novel coronavirus mutation and many other situations, the world faces new challenges.As a place with dense personnel flow and frequent contact in universities, infection cases will be more prone to the rapid spread of the epidemic, causing very serious social problems.Studying the relationship between the transmission rate of the campus epidemic and the prevention and control measures is the need of formulating efficient campus epidemic prevention and control strategies.Prediction the spread of novel coronavirus using the infectious disease model is an important means to study the spread of COVID-19 and make prevention and control decisions.This study mainly studied the risk of infection and prevention and control strategies.In the aspect of infection risk analysis, with the student dormitory of a university as the research object, five levels of campus epidemic prevention and control strategies were first established, and then through the establishment of healthy person-infection (SI) infection model based on statistics and probability judgment, the transmission speed of the epidemic under different epidemic prevention strategies was investigated.Then, the diffusion situation of the epidemic was simulated. Taking two dormitory buildings A and B as an example, the simulation results of dormitory students under vaccination and non-vaccination and different levels of prevention and control measures were analyzed to find out the key factors for the prevention and control of the epidemic.To provide help for the implementation of epidemic prevention and control strategies in colleges and universities.
2020年初,一场突如其来的新冠肺炎疫情席卷全球。到目前为止,全球已有3亿多人感染了COVID-19病毒。尽管新冠病毒疫苗研制成功,为疫情防控初期带来了巨大转机。然而,当无症状感染者的发现、冷链传播途径的出现、新型冠状病毒突变等诸多情况出现时,世界面临着新的挑战。高校作为人员流动密集、接触频繁的地方,感染病例将更容易出现疫情快速传播,造成非常严重的社会问题。研究校园疫情传播率与防控措施之间的关系,是制定高效校园疫情防控策略的需要。利用传染病模型预测新型冠状病毒的传播是研究新型冠状病毒传播规律,制定防控决策的重要手段。本研究主要研究感染风险及防控策略。在感染风险分析方面,以某高校学生宿舍为研究对象,首先建立了5个层次的校园疫情防控策略,然后通过建立基于统计和概率判断的健康人感染(SI)感染模型,考察了不同疫情防控策略下疫情的传播速度。然后,模拟了疫情的扩散情况。以A、B两栋宿舍楼为例,分析宿舍楼学生在接种疫苗和未接种疫苗以及不同防控措施水平下的模拟结果,找出疫情防控的关键因素。为高校实施疫情防控战略提供帮助。
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引用次数: 0
Bulgarian Public Administration’s Social Media Communications Strategies During COVID-19 Crisis 2019冠状病毒病危机期间保加利亚公共行政部门的社交媒体传播策略
Pub Date : 1900-01-01 DOI: 10.54941/ahfe1001359
I. Valchanov, Stella Angova, M. Nikolova, I. Valkov, V. Zlatkova, Krassimira Valcheva, Boryana Marinkova
The global spread of COVID-19 transforms the communication practices not only of business structures, but also of state institutions. Numerous crisis situations arose for the public administration, which were both specific and requiring coordinating communication actions with local authorities and related ministries. The experts in public communications in the structures of the state administration carry out relations with media, building relations with non-governmental organizations and representatives of the civil sector, organizing visits, coordination with other institutions. Following the pandemic crisis, PR professionals and crisis managers had to develop digital skills and competencies for strategic planning and online public communication.Purpose: The aim of the study is to analyse the Bulgarian institutions crisis communication infrastructure during the pandemic. The study aims to 1) provide information on the practical challenges for PR experts in designing and implementing online crisis communication strategies on social media; 2) to review the quality and quantity of the published content in the Facebook profiles of the state administration; 3) to present a conceptual framework for the quality of the communication strategies of the PA during a crisis.Methodology: The research methodology is based on of both qualitative and quantitative methods: 1) theoretical sources and research for peculiarities of the communication in the structures of the public administration, crisis communication in the public administration are analysed; 2) by the method of case study a qualitative analysis of the official Facebook profiles of 17 ministries and municipalities was made; 3) a representative empirical study was conducted with 182 communication specialists working in the Bulgarian public administration.Findings: The study identifies the most common crisis situations caused by the pandemic and systematizes traditional and online communication techniques. The results of the survey summarize the three stages of crisis communication management: 1) preliminary preparation (pre-crisis); 2) Crisis phase and response; 3) post-crisis period.Research limitations: Our study covers only the structures of the state administration in Bulgaria. The period of case analysis is March – December 2020, when a state of emergency was declared in Bulgaria. The questionnaire was distributed only among communication specialists in municipal and state structures to achieve maximum accuracy in answering specialized questions.Originality: This is the first study in Bulgaria that highlights good practices and deficits in communication strategies of Bulgarian institutions during crisis.Discussion: The study raises research questions about the online communication strategies of the Bulgarian institutions during the pandemic and about the digital competencies of the communication specialists in the public administration.Conclusion: Deficits have been registered in terms of online
COVID-19的全球传播不仅改变了企业结构的沟通方式,也改变了国家机构的沟通方式。公共行政部门出现了许多危机情况,这些情况既具体又需要与地方当局和有关部委协调沟通行动。国家行政机构的公共传播专家与新闻媒介建立关系,与非政府组织和民间部门的代表建立关系,组织访问,与其他机构进行协调。在大流行病危机之后,公关专业人员和危机管理人员必须培养数字技能和能力,以便进行战略规划和在线公共传播。目的:本研究的目的是分析大流行期间保加利亚机构的危机通信基础设施。本研究旨在1)提供公关专家在社交媒体上设计和实施在线危机传播策略时所面临的实际挑战;2)审查国家行政部门Facebook资料中发布内容的质量和数量;3)为PA在危机期间的传播策略质量提出一个概念性框架。研究方法:研究方法以定性和定量相结合为基础:1)对公共行政结构中传播特性的理论来源和研究,分析公共行政危机传播;2)采用案例分析的方法,对17个部委和直辖市的官方Facebook资料进行了定性分析;3)对在保加利亚公共行政部门工作的182名传播专家进行了具有代表性的实证研究。研究结果:该研究确定了由大流行引起的最常见危机情况,并将传统和在线通信技术系统化。调查结果总结了危机沟通管理的三个阶段:1)前期准备(pre-crisis);2)危机阶段及应对;3)后危机时期。研究局限:我们的研究仅涵盖保加利亚国家行政机构的结构。案例分析期间为2020年3月至12月,当时保加利亚宣布进入紧急状态。调查表只分发给市政和国家机构的通讯专家,以便在回答专门问题时达到最大的准确性。原创性:这是在保加利亚开展的第一项研究,突出了保加利亚机构在危机期间传播战略的良好做法和缺陷。讨论:该研究提出了关于流行病期间保加利亚机构在线传播战略和公共行政传播专家数字能力的研究问题。结论:在线传播策略方面存在缺陷——没有明确识别利益相关者和弱势群体,创建的在线内容质量较低,并且在一些机构中缺失。
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引用次数: 1
Cultural, recreational and tourist Cherkasy region under pandemic conditions 大流行条件下的车尔喀西地区文化、娱乐和旅游
Pub Date : 1900-01-01 DOI: 10.54941/ahfe1001353
O. Kravchenko, M. Mishchenko, V. Isachenko, Inna Honchar, Yu. F. Lysenko, O. Polishchuk, Yuliia Pesotskaya
The paper is devoted to the study of the peculiarities of tourism development in Cherkasy region under the pandemic conditions. The statistical analysis of data on visiting tourist sites of Cherkasy region is carried out. New technological opportunities for cultural leisure and knowledge of the historical and cultural heritage of the region are considered. It is noted that the 3D map will help provide equal opportunities for people with disabilities in terms of tourism. Given that the development of information and communication technologies also largely determines the social transformation “Cultural, recreational and tourist Cherkasy region: inclusive and social 3D-map” will offer ways to solve the problem of education and social development of people with disabilities, creating new technologies to improve quality of life, introducing an effective system of social and psychological rehabilitation of children and youth with special educational needs through cultural and inclusive tourism
本文对大流行条件下车尔喀西地区旅游发展的特点进行了研究。对车尔喀西地区旅游景点的旅游数据进行了统计分析。考虑了文化休闲和该地区历史文化遗产知识的新技术机会。有人指出,3D地图将有助于在旅游方面为残疾人提供平等的机会。鉴于信息通信技术的发展也在很大程度上决定了喀尔喀西地区的社会转型。“包容和社会3d地图”将为解决残疾人的教育和社会发展问题提供途径,创造新技术以提高生活质量,通过文化和包容旅游为有特殊教育需求的儿童和青少年引入有效的社会和心理康复系统
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引用次数: 0
Rare cancers and digital quest for authority during Covid 19 Pandemic 2019冠状病毒病大流行期间罕见癌症和对权威的数字化追求
Pub Date : 1900-01-01 DOI: 10.54941/ahfe1001354
Karine Berthelot Guiet, J. Charbonneaux
In the unprecedented context of the pandemic and its communicational corollaries, the "infodemic" and fake news, This paper aims to investigate the search for online information and support for rare cancer patients and their families.By mobilizing the tools of content and discourse analysis, we question the construction of the expert parent figure, in online forums, focusing on a very specific type of cancer: glioblastoma. It is a rare brain cancer more than often diagnosed at a late stage, with a very poor prognosis and huge and disabling neurological impairments at the time of identification of the disease therefore the analysis conducted focuses on the words of the patients' families. To what extent has this diagnosis and the difficulties in accessing information been modified by the ongoing pandemic since 2020? The treatment of information in times of pandemic produces communicative emphasis to the detriment of certain pathologies; in the same way that the hospital crisis required the sorting of patients accessing the intensive care units. The comparative analysis of a double corpus, before and during the pandemic, will allow us to address the possible transformations of the enunciations of authority online.When a web patient chat room happens to deal with glioblastoma, the discussion happens most of the time between close relatives. Therefore, this paper deals with the following questions: how do these discourses show the parents’ building of authority? To what extent is their on-line quest for authority also a try to free themselves from the medical « already-said », by requesting a kind of « never-said »? Through the semio-communicational analysis of a specific corpus of web forums, the paper underlines how parents position themselves relative to other actors and how they produce their own « authorization process ».The study conducted here aims to understand how, in the case of glioblastoma, the mediation of digital writing can promote the position of authority and the recognition of the parent as a potential expert in this disease characterized by its rarity.It is within the restrictive online discourses frameworks that impose their "order of discourse" that truly "compensatory" information is deployed insofar as it fills what is felt to be a void, especially during the pandemic. This information is a construction cobbled together by families for families in the inter-discourse of the forms of digital dialogism specific to forums, a double escape that underlines the inadequacies of legitimate words and fundamentally questions the question of authority when authority itself seems to lack knowledge.
在前所未有的大流行及其传播后果,“信息流行病”和假新闻的背景下,本文旨在调查对罕见癌症患者及其家属的在线信息搜索和支持。通过动员内容和话语分析的工具,我们在在线论坛上质疑专家父母形象的构建,重点关注一种非常特殊的癌症:胶质母细胞瘤。这是一种罕见的晚期诊断的脑癌,预后非常差,在发现疾病时存在巨大的致残性神经损伤,因此分析主要集中在患者家属的话上。自2020年以来,持续的大流行在多大程度上改变了这种诊断和获取信息的困难?在大流行时期对信息的处理产生了强调交流的效果,损害了某些疾病;就像医院危机需要对进入重症监护病房的病人进行分类一样。在大流行之前和期间对双重语料库进行比较分析,将使我们能够处理网上权威声明可能发生的变化。当一个网络病人聊天室碰巧处理胶质母细胞瘤时,讨论大多发生在近亲之间。因此,本文探讨以下问题:这些话语是如何表现父母建立权威的?在多大程度上,他们对权威的在线追求也是一种尝试,通过要求一种“从未说过”,将自己从医学“已经说过”中解放出来?通过对网络论坛特定语料库的半通信分析,本文强调了父母如何相对于其他参与者定位自己,以及他们如何产生自己的“授权过程”。这里进行的研究旨在了解,在胶质母细胞瘤的情况下,数字书写的中介如何能够促进权威地位,并将父母视为这种罕见疾病的潜在专家。在强加“话语秩序”的限制性在线话语框架内,真正的“补偿性”信息被部署,以填补人们感到的空白,特别是在大流行期间。这些信息是家庭在特定于论坛的数字对话形式的话语间为家庭拼凑的结构,这是一种双重逃避,强调了合法话语的不足,并从根本上质疑权威问题,而权威本身似乎缺乏知识。
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引用次数: 0
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Global Issues: Disease Control and Pandemic Prevention
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