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Testing service infusion in manufacturing through machine learning techniques: looking back and forward 通过机器学习技术测试制造业中的服务导入:回顾与展望
Pub Date : 2024-05-16 DOI: 10.1108/ijopm-02-2023-0121
Oscar F. Bustinza, Ferran Vendrell-Herrero, Phil Davies, G. Parry
PurposeResponding to calls for deeper analysis of the conceptual foundations of service infusion in manufacturing, this paper examines the underlying assumptions that: (i) manufacturing firms incorporating services follow a pathway, moving from pure-product to pure-service offerings, and (ii) profits increase linearly with this process. We propose that these assumptions are inconsistent with the premises of behavioural and learning theories.Design/methodology/approachMachine learning algorithms are applied to test whether a successive process, from a basic to a more advanced offering, creates optimal performance. The data were gathered through two surveys administered to USA manufacturing firms in 2021 and 2023. The first included a training sample comprising 225 firms, whilst the second encompassed a testing sample of 105 firms.FindingsAnalysis shows that following the base-intermediate-advanced services pathway is not the best predictor of optimal performance. Developing advanced services and then later adding less complex offerings supports better performance.Practical implicationsManufacturing firms follow heterogeneous pathways in their service development journey. Non-servitised firms need to carefully consider their contextual conditions when selecting their initial service offering. Starting with a single service offering appears to be a superior strategy over providing multiple services.Originality/valueThe machine learning approach is novel to the field and captures the key conditions for manufacturers to successfully servitise. Insight is derived from the adoption and implementation year datasets for 17 types of services described in previous qualitative studies. The methods proposed can be extended to assess other process-based models in related management fields (e.g., sand cone).
目的为了响应对制造业服务渗透的概念基础进行深入分析的呼吁,本文对以下基本假设进行了研究:(i)融入服务的制造企业遵循从纯产品到纯服务产品的路径,以及(ii)利润随这一过程线性增长。我们提出,这些假设与行为理论和学习理论的前提不一致。设计/方法/途径应用机器学习算法来检验从基本产品到更高级产品的连续过程是否能创造最佳绩效。数据是通过 2021 年和 2023 年对美国制造企业进行的两次调查收集的。分析结果表明,按照基础--中级--高级服务的路径并不能最好地预测最佳绩效。实际意义制造业企业在服务发展过程中遵循不同的路径。非服务型企业在选择初始服务产品时,需要仔细考虑其背景条件。与提供多种服务相比,从提供单一服务开始似乎是一种更优越的策略。 原创性/价值机器学习方法是该领域的一种新方法,它捕捉到了制造商成功实现服务化的关键条件。该方法从以往定性研究中描述的 17 种服务的采用和实施年数据集中获得启示。所提出的方法可扩展用于评估相关管理领域(如沙锥)中其他基于流程的模型。
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引用次数: 0
Realising the promise of value-based purchasing: experimental evidence of medical device selection 实现基于价值的采购承诺:医疗器械选择的实验证据
Pub Date : 2024-05-14 DOI: 10.1108/ijopm-09-2023-0779
Juri Matinheikki, Katie Kenny, K. Kauppi, E. V. van Raaij, Alistair Brandon‐Jones
Purpose Despite the unparalleled importance of value within healthcare, value-based models remain underutilised in the procurement of medical devices. Research is needed to understand what factors incentivise standard, low-priced device purchasing as opposed to value-adding devices with potentially higher overall health outcomes. Framed in agency theory, we examine the conditions under which different actors involved in purchasing decisions select premium-priced, value-adding medical devices over low-priced, standard medical devices.Design/methodology/approach We conducted 2 × 2 × 2 between-subjects scenario-based vignette experiments on three UK-based online samples of managers (n = 599), medical professionals (n = 279) and purchasing managers (n = 449) with subjects randomly assigned to three treatments: (1) cost-saving incentives, (2) risk-sharing contracts and (3) stronger (versus weaker) clinical evidence.Findings Our analysis demonstrates the harmful effects of intra-organisational cost-saving incentives on value-based purchasing (VBP) adoption; the positive impact of inter-organisational risk-sharing contracts, especially when medical professionals are involved in decision-making; and the challenge of leveraging clinical evidence to support value claims.Research limitations/implications Our results demonstrate the need to align incentives in a context with multiple intra- and inter-organisational agency relationships at play, as well as the difficulty of reducing information asymmetry when information is not easily interpretable to all decision-makers. Overall, the intra-organisational agency factors strongly influenced the choices for the inter-organisational agency relationship.Originality/value We contribute to VBP in healthcare by examining the role of intra- and inter-organisational agency relationships and incentives concerning VBP (non-) adoption. We also examine how the impact of such mechanisms differs between medical and purchasing (management) professionals.
目的 尽管价值在医疗保健领域具有无与伦比的重要性,但以价值为基础的模式在医疗器械采购中仍未得到充分利用。我们需要通过研究来了解是哪些因素促使人们购买标准、低价的器械,而不是具有潜在更高整体健康效果的增值器械。在代理理论的框架下,我们研究了参与采购决策的不同参与者在何种条件下选择高价、增值医疗设备,而不是低价、标准医疗设备。设计/方法/途径 我们在英国的三个在线样本中进行了 2 × 2 × 2 主体间情景模拟实验,样本包括经理(n = 599)、医疗专业人员(n = 279)和采购经理(n = 449),受试者被随机分配到三种处理方式中:(研究结果 我们的分析表明,组织内部的成本节约激励机制对采用基于价值的采购(VBP)会产生有害影响;组织间的风险分担合同会产生积极影响,尤其是当医疗专业人员参与决策时;以及利用临床证据支持价值主张所面临的挑战。研究局限/启示 我们的研究结果表明,在组织内部和组织之间存在多种代理关系的情况下,有必要调整激励机制,而且当信息不容易被所有决策者解读时,减少信息不对称也很困难。总体而言,组织内代理因素对组织间代理关系的选择有很大影响。 原创性/价值 我们通过研究组织内和组织间代理关系和激励机制对 VBP(非)采用的作用,为医疗保健领域的 VBP 做出了贡献。我们还研究了此类机制对医疗和采购(管理)专业人员的影响有何不同。
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引用次数: 0
Impact of digital transformation misalignment on supplier financial risk 数字化转型失调对供应商财务风险的影响
Pub Date : 2024-04-19 DOI: 10.1108/ijopm-09-2023-0773
Xiaohong Chen, Qi Shi, Zhifang Zhou, Xu Cheng
PurposeDigital transformation misalignment refers to disparities in digital transformation levels between suppliers and buyers across the production and operation process. It has negatively affected supply chain stability. However, the existing research concerning the economic consequences has not been adequately addressed. Therefore, this paper aims to investigate whether such digital transformation misalignment increases supplier financial risk and to identify the factors influencing this relationship.Design/methodology/approachThis paper examines binary combinations of suppliers and buyers listed on China’s A-share market between 2011 and 2021. This group constitutes a sample to empirically test the influence of digital transformation misalignment on the supplier’s financial risk, as well as the moderating effect of the geographical and organizational distances.FindingsThe paper’s findings demonstrate that digital transformation misalignment has indeed a significant increase in the supplier’s financial risk. Moreover, the impact is more intense when the geographical or organizational distance between the supplier and the buyer is relatively large.Originality/valueThe existing literature rarely explores the potential risks arising from digital transformation misalignment between supply chain partners. Therefore, this paper fills a notable gap as it is the first to study the impact of digital transformation misalignment on the supplier’s financial risk and the specific applied mechanisms. The contribution significantly improves the field of corporate digital transformation, particularly, within the context of supply chain management.
目的数字化转型错位是指供应商和采购商在整个生产和运营过程中的数字化转型水平存在差异。它对供应链的稳定性产生了负面影响。然而,现有研究并未充分探讨其经济后果。因此,本文旨在研究这种数字化转型失调是否会增加供应商的财务风险,并找出影响这种关系的因素。设计/方法/途径本文研究了 2011 年至 2021 年期间在中国 A 股市场上市的供应商和买方的二元组合。本文的研究结果表明,数字化转型错位确实会显著增加供应商的财务风险。此外,当供应商与买方之间的地理或组织距离相对较大时,这种影响会更加强烈。原创性/价值现有文献很少探讨供应链合作伙伴之间的数字化转型错位所带来的潜在风险。因此,本文首次研究了数字化转型错位对供应商财务风险的影响及具体应用机制,填补了这一显著空白。这一贡献极大地改进了企业数字化转型领域,尤其是供应链管理领域。
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引用次数: 0
Hide away from implication: potential environmental reputation spillover and strategic concealment of supply chain partners’ identities 隐藏影响:潜在的环境声誉外溢和供应链伙伴身份的战略隐藏
Pub Date : 2024-03-12 DOI: 10.1108/ijopm-08-2023-0649
Bai Liu, Tao Ju, Jiarui Lu, Hing Kai Chan
PurposeThis research investigates whether focal firms employ strategic supply chain information disclosure, focusing on the concealment of supplier and customer identities, as part of their supply chain environmental risk management strategies (supplier sustainability risk and customer loss risk, respectively).Design/methodology/approachUsing a panel dataset of Chinese listed firms from 2009 to 2019 and utilizing the suppliers’ environmental punishment of peer firms (peer events) as an exogenous shock and employing ordinary least squares (OLS) estimation, this study conducts a regression analysis to test how focal firms disclose the identities of their suppliers and customers.FindingsOur results indicate that focal firms prefer to hide the identities of their suppliers and customers following the environmental punishment of peer firms’ suppliers. In addition, supplier concentration weakens the effect of withholding supplier identities, whereas customer concentration strengthens the effect of hiding customer identities. Mechanism analysis shows that firms hide supplier identities to avoid their reputation being affected and hide customer identities to prevent the deterioration of customers’ reputations and thus impact their market share.Originality/valueOur study reveals that reputation spillover is another crucial factor in supply chain transparency. It is also pioneering in applying the anonymity theory to explain focal firms’ information disclosure strategy in supply chains.
目的本研究探讨了重点企业是否采用战略性供应链信息披露,重点是隐藏供应商和客户身份,作为其供应链环境风险管理策略(分别是供应商可持续发展风险和客户损失风险)的一部分。设计/方法/途径本研究利用2009-2019年中国上市公司的面板数据集,以供应商对同行企业的环境惩罚(同行事件)为外生冲击,采用普通最小二乘法(OLS)估计,进行回归分析,检验焦点企业如何披露其供应商和客户的身份。结果我们的研究结果表明,焦点企业在受到同行企业供应商的环境惩罚后更倾向于隐藏其供应商和客户的身份。此外,供应商集中度削弱了隐藏供应商身份的效果,而客户集中度则加强了隐藏客户身份的效果。机制分析表明,企业隐藏供应商身份是为了避免自己的声誉受到影响,而隐藏客户身份则是为了防止客户的声誉恶化,从而影响自己的市场份额。我们的研究揭示了声誉溢出是供应链透明度的另一个关键因素,这也开创性地运用匿名理论来解释焦点企业在供应链中的信息披露策略。
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引用次数: 0
Does digitalization enhance the effects of lean production on social performance? 数字化能否增强精益生产对社会绩效的影响?
Pub Date : 2024-03-08 DOI: 10.1108/ijopm-05-2023-0332
R. Chavez, Wantao Yu, M. Jacobs, Chee Yew Wong
PurposeThis study aims to investigate whether Industry 4.0 digital technologies can enhance the effects of lean production on social performance.Design/methodology/approachSurvey data collected from China’s manufacturing industry are used to test research hypotheses.FindingsThe results reveal that the three dimensions of lean production (internal, customer and supplier) have a significant positive effect on social performance and that digital technology advancement (DTA) positively moderates these relationships. DTA adds only a marginal contribution to social performance.Practical implicationsThis study addresses a new challenging question from manufacturing firms: how to integrate lean, technology and people? The empirical findings provide timely and insightful practical guidance for managers to better understand the role of digital transformation in the traditional lean context.Originality/valueWhile digitalization is known to complement lean production, this study shows digitalization also complements the effects of lean production on social performance.
研究结果研究结果表明,精益生产的三个维度(内部、客户和供应商)对社会绩效有显著的积极影响,而数字技术进步(DTA)对这些关系有积极的调节作用。本研究解决了制造企业面临的一个新的挑战性问题:如何整合精益生产、技术和人员?实证研究结果为管理者更好地理解数字化转型在传统精益生产中的作用提供了及时而富有洞察力的实践指导。原创性/价值众所周知,数字化是精益生产的补充,而本研究表明,数字化也是精益生产对社会绩效影响的补充。
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引用次数: 0
Why project managers’ knowledge hiding is harmful to NPD projects: resilient team resource caravans as an explanatory mechanism 项目经理的知识隐藏为何对 NPD 项目有害:作为解释机制的弹性团队资源大篷车
Pub Date : 2024-02-27 DOI: 10.1108/ijopm-01-2023-0018
Zhen Zhang, Min Min
PurposeNew product development (NPD) projects are strategically important for firms’ operations but suffer from high failure rates. Leadership is a key factor for project success. However, in contrast to positive project leadership, project managers’ knowledge hiding has received little attention. Drawing on the input-mediator-output (IMO) framework and model of work team resilience, we explored the effect of project managers’ destructive knowledge hiding (i.e. evasive hiding and playing dumb) on project team performance (i.e. efficiency and effectiveness) and the serial indirect effect through team psychological safety and transactive memory systems.Design/methodology/approachWe conducted a time-lagged multiple-sourcing investigation of Chinese high-tech firms and tested the hypotheses using data collected from 105 NPD project teams.FindingsOur findings demonstrated that project managers’ knowledge hiding negatively affects NPD project team performance and indirectly negatively affects transactive memory systems through team psychological safety. Moreover, project managers’ knowledge hiding exerts a negative indirect effect on team performance through team psychological safety and transactive memory systems in serial.Originality/valueThis study contributes to the literature on operations management (OM) by broadening our understanding of the connection between project managers' destructive knowledge hiding and the failure of NPD projects. In providing such insight, it also offers practical guidance for overcoming team-level obstacles arising from project managers' knowledge hiding.
目的 新产品开发(NPD)项目对企业的运营具有重要的战略意义,但失败率很高。领导力是项目成功的关键因素。然而,与积极的项目领导相比,项目经理的知识隐藏却很少受到关注。借鉴输入-中介-输出(IMO)框架和工作团队复原力模型,我们探讨了项目经理的破坏性知识隐藏(即回避性隐藏和装傻)对项目团队绩效(即效率和效果)的影响,以及通过团队心理安全和交互式记忆系统产生的一系列间接影响。研究结果我们的研究结果表明,项目经理的知识隐藏会对 NPD 项目团队绩效产生负面影响,并通过团队心理安全间接对交易记忆系统产生负面影响。此外,项目经理的知识隐藏通过团队心理安全和连续的交互式记忆系统对团队绩效产生了负面的间接影响。原创性/价值本研究拓宽了我们对项目经理破坏性知识隐藏与 NPD 项目失败之间联系的理解,从而为运营管理(OM)方面的文献做出了贡献。在提供这种见解的同时,它还为克服因项目经理知识隐藏而产生的团队层面的障碍提供了实际指导。
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引用次数: 0
The impact of supply chain transparency on financing offerings to firms: the moderating role of supply chain concentration 供应链透明度对企业融资提议的影响:供应链集中度的调节作用
Pub Date : 2024-02-13 DOI: 10.1108/ijopm-08-2023-0674
Rongrong Shi, Qiaoyi Yin, Yang Yuan, Fujun Lai, X. Luo
PurposeBased on signaling theory, this paper aims to explore the impact of supply chain transparency (SCT) on firms' bank loan (BL) and supply chain financing (SCF) in the context of voluntary disclosure of supplier and customer lists.Design/methodology/approachBased on panel data collected from Chinese-listed firms between 2012 and 2021, fixed-effect models and a series of robustness checks are used to test the predictions.FindingsFirst, improving SCT by disclosing major suppliers and customers promotes BL but inhibits SCF. Specifically, customer transparency (CT) is more influential in SCF than supplier transparency (ST). Second, supplier concentration (SC) weakens SCT’s positive impact on BL while reducing its negative impact on SCF. Third, customer concentration (CC) strengthens the positive impact of SCT on BL but intensifies its negative impact on SCF. Last, these findings are basically more pronounced in highly competitive industries.Originality/valueThis study contributes to the SCT literature by investigating the under-explored practice of supply chain list disclosure and revealing its dual impact on firms' access to financing offerings (i.e. BL and SCF) based on signaling theory. Additionally, it expands the understanding of the boundary conditions affecting the relationship between SCT and firm financing, focusing on supply chain concentration. Moreover, it advances signaling theory by exploring how financing providers interpret the SCT signal and enriches the understanding of BL and SCF antecedents from a supply chain perspective.
目的本文基于信号传递理论,旨在探讨在自愿披露供应商和客户名单的背景下,供应链透明度(SCT)对企业银行贷款(BL)和供应链融资(SCF)的影响。具体来说,客户透明度(CT)比供应商透明度(ST)对 SCF 的影响更大。其次,供应商集中度(SC)削弱了 SCT 对 BL 的积极影响,同时降低了其对 SCF 的消极影响。第三,客户集中度(CC)增强了 SCT 对 BL 的积极影响,但加剧了其对 SCF 的消极影响。最后,这些发现基本上在竞争激烈的行业中更为明显。 原创性/价值 本研究以信号传递理论为基础,调查了尚未充分探索的供应链清单披露实践,并揭示了其对企业获得融资产品(即供应链清单和供应链融资)的双重影响,从而为供应链清单披露文献做出了贡献。此外,它还以供应链集中度为重点,拓展了对影响 SCT 与企业融资之间关系的边界条件的理解。此外,它还通过探讨融资提供者如何解读 SCT 信号来推进信号理论,并从供应链角度丰富了对 BL 和 SCF 前因的理解。
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引用次数: 0
The impact of supply chain transparency on financing offerings to firms: the moderating role of supply chain concentration 供应链透明度对企业融资提议的影响:供应链集中度的调节作用
Pub Date : 2024-02-13 DOI: 10.1108/ijopm-08-2023-0674
Rongrong Shi, Qiaoyi Yin, Yang Yuan, Fujun Lai, X. Luo
PurposeBased on signaling theory, this paper aims to explore the impact of supply chain transparency (SCT) on firms' bank loan (BL) and supply chain financing (SCF) in the context of voluntary disclosure of supplier and customer lists.Design/methodology/approachBased on panel data collected from Chinese-listed firms between 2012 and 2021, fixed-effect models and a series of robustness checks are used to test the predictions.FindingsFirst, improving SCT by disclosing major suppliers and customers promotes BL but inhibits SCF. Specifically, customer transparency (CT) is more influential in SCF than supplier transparency (ST). Second, supplier concentration (SC) weakens SCT’s positive impact on BL while reducing its negative impact on SCF. Third, customer concentration (CC) strengthens the positive impact of SCT on BL but intensifies its negative impact on SCF. Last, these findings are basically more pronounced in highly competitive industries.Originality/valueThis study contributes to the SCT literature by investigating the under-explored practice of supply chain list disclosure and revealing its dual impact on firms' access to financing offerings (i.e. BL and SCF) based on signaling theory. Additionally, it expands the understanding of the boundary conditions affecting the relationship between SCT and firm financing, focusing on supply chain concentration. Moreover, it advances signaling theory by exploring how financing providers interpret the SCT signal and enriches the understanding of BL and SCF antecedents from a supply chain perspective.
目的本文基于信号传递理论,旨在探讨在自愿披露供应商和客户名单的背景下,供应链透明度(SCT)对企业银行贷款(BL)和供应链融资(SCF)的影响。具体来说,客户透明度(CT)比供应商透明度(ST)对 SCF 的影响更大。其次,供应商集中度(SC)削弱了 SCT 对 BL 的积极影响,同时降低了其对 SCF 的消极影响。第三,客户集中度(CC)增强了 SCT 对 BL 的积极影响,但加剧了其对 SCF 的消极影响。最后,这些发现基本上在竞争激烈的行业中更为明显。 原创性/价值 本研究以信号传递理论为基础,调查了尚未充分探索的供应链清单披露实践,并揭示了其对企业获得融资产品(即供应链清单和供应链融资)的双重影响,从而为供应链清单披露文献做出了贡献。此外,它还以供应链集中度为重点,拓展了对影响 SCT 与企业融资之间关系的边界条件的理解。此外,它还通过探讨融资提供者如何解读 SCT 信号来推进信号理论,并从供应链角度丰富了对 BL 和 SCF 前因的理解。
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引用次数: 0
The impact of supply chain strategy on supply chain transparency over the firm lifecycle: evidence from China 供应链战略对企业生命周期内供应链透明度的影响:来自中国的证据
Pub Date : 2024-01-18 DOI: 10.1108/ijopm-07-2023-0571
Qinru Wang, Xiaobo Xu, Yonggui Wang
PurposeIn this study, the authors investigate whether supply chain (SC) strategies (lean or agile) improve or hinder the supply chain transparency (SCT) and what factors affect this relation.Design/methodology/approachThe authors measure the level of SC strategy using natural language processing based on the annual financial reports of listed firms. Secondary data analysis is conducted on various databases encompassing 1,241 listed firms in China from 2011 to 2020. Additional tests are performed to assess the robustness of the results, and alternative explanations are duly considered.FindingsThe authors find that firms with an advanced level of SC strategy perform better on SCT. Furthermore, the authors observe that Agile SC strategy and Lean SC strategy have different effects on SCT over a firm’s life cycle. Agile SC strategy (the ratio of the proportion of Agile SC strategy word frequency divided by the proportion of Lean SC strategy word frequency greater than 1) has a significantly positive effect on SCT in the maturity stage; Lean SC strategy (the ratio less than 1) has a positive effect on SCT in the growth and decline stages. An increase in online media coverage negatively moderates the impact of the SC strategy (frequency of Lean and Agile SC strategy-related keywords) on SCT in the maturity stage. An increase in government environmental subsidies positively moderates the impact of SC strategy on SCT in the maturity and decline stages. Additionally, an increase in industrial competition intensity positively moderates the impact of the SC strategy on SCT in the decline stage.Originality/valueThe authors' study contributes to the Operations and Supply Chain Management (OSCM) literature by revealing the positive impact of SC strategy on SCT with objective secondary data. Additionally, the authors examine the moderating effects of moderators over the lifecycle of a firm on this relationship in an emerging market context. The authors' findings offer valuable guidance to companies operating in diverse market environments, providing actionable insights to strengthen their SC strategies and enhance SCT.
目的 作者在本研究中探讨了供应链(SC)战略(精益或敏捷)是改善还是阻碍了供应链透明度(SCT),以及影响这种关系的因素。对 2011 年至 2020 年中国 1,241 家上市公司的各种数据库进行了二级数据分析。为评估结果的稳健性,还进行了其他测试,并适当考虑了其他解释。 研究结果作者发现,具有高级 SC 战略水平的公司在 SCT 中表现更好。此外,作者还发现敏捷 SC 战略和精益 SC 战略在企业生命周期内对 SCT 有不同的影响。敏捷 SC 战略(敏捷 SC 战略词频比例除以精益 SC 战略词频比例大于 1 的比率)对成熟阶段的 SCT 有显著的正向影响;精益 SC 战略(比率小于 1)对成长和衰退阶段的 SCT 有正向影响。网络媒体报道的增加对成熟阶段 SC 战略(精益和敏捷 SC 战略相关关键词的出现频率)对 SCT 的影响有负向调节作用。政府环境补贴的增加对成熟期和衰退期 SC 战略对 SCT 的影响有正向调节作用。原创性/价值作者的研究通过客观的二手数据揭示了SC战略对SCT的积极影响,为运营与供应链管理(OSCM)文献做出了贡献。此外,作者还研究了在新兴市场背景下,企业生命周期中的调节因素对这种关系的调节作用。作者的研究结果为在不同市场环境下运营的公司提供了宝贵的指导,为加强其 SC 战略和提高 SCT 提供了可行的见解。
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引用次数: 0
Sociopolitical and financial goals in state-owned manufacturers' expansion of production capacity: evidence from China 国有制造商扩大产能的社会政治和财务目标:来自中国的证据
Pub Date : 2023-11-28 DOI: 10.1108/ijopm-03-2023-0187
Renfei Gao, Jane Lu, Helen Wei Hu, Geoff Martin
PurposeThe rapid, yet low-profit, expansion of the production capacity of state-owned enterprises (SOEs) represents a remarkable phenomenon. However, the motivation behind this key operational decision remains underexplored, especially concerning the prioritization of sociopolitical and financial goals in operations management. Drawing on the multiple-goal model in the behavioral theory of the firm (BTOF), the authors' study aims to examine how SOE capacity expansion is driven by performance feedback regarding the sociopolitical goal of employment provision and how SOEs differently prioritize sociopolitical and financial goals based on negative versus positive feedback on the sociopolitical goal.Design/methodology/approachThe authors' study uses panel data on 826 Chinese SOEs in manufacturing industries from 2011 to 2019. The authors employ the fixed-effects model with Driscoll–Kraay standard errors, which are robust to heteroscedasticity, autocorrelation and cross-sectional dependence.FindingsThe authors find that SOEs increase capacity expansion as sociopolitical feedback becomes more negative, but they may not increase capacity expansion in response to positive sociopolitical feedback. Moreover, negative profitability feedback strengthens SOEs' capacity expansion in response to negative sociopolitical feedback. In contrast, negative profitability feedback weakens their response to positive sociopolitical feedback.Originality/valueThe authors' study offers a novel behavioral explanation of SOEs' operational decisions regarding capacity expansion. While the literature has traditionally assumed multiple goals as either hierarchical or compatible, the authors extend the BTOF's multiple-goal model to illuminate when firms pursue sociopolitical and financial goals as compatible (i.e. the activation rule) versus hierarchical (i.e. the sequential rule), thereby reconciling their tension in distinct performance situations. Practically, the authors provide fine-grained insights into how operations managers can prioritize multiple goals when making operational decisions. The authors' study also shows how policymakers can influence SOE operations to pursue sociopolitical goals for public benefit.
目的国有企业(SOE)生产能力的快速扩张是一个引人注目的现象,但其利润却很低。然而,对这一关键运营决策背后的动机,尤其是运营管理中社会政治目标和财务目标的优先次序,仍未进行深入探讨。作者的研究借鉴了企业行为理论(BTOF)中的多目标模型,旨在考察国有企业的产能扩张如何受到提供就业这一社会政治目标的绩效反馈的驱动,以及国有企业如何根据社会政治目标的负面反馈和正面反馈,对社会政治目标和财务目标进行不同的优先排序。研究结果作者发现,当社会政治反馈变得更加负面时,国有企业会增加产能扩张,但他们可能不会因社会政治的正面反馈而增加产能扩张。此外,负盈利能力反馈加强了国有企业在社会政治负反馈下的产能扩张。原创性/价值 作者的研究为国有企业有关产能扩张的运营决策提供了一种新颖的行为解释。传统文献认为多重目标要么是分层的,要么是相容的,而作者扩展了 BTOF 的多重目标模型,阐明了企业在追求社会政治目标和财务目标时,是相容的(即激活规则)还是分层的(即顺序规则),从而调和了它们在不同绩效情况下的紧张关系。在实践中,作者对运营经理如何在做出运营决策时优先考虑多个目标提出了精细的见解。作者的研究还显示了政策制定者如何影响国有企业的运营,以追求公共利益的社会政治目标。
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International Journal of Operations & Production Management
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