Mobile customer relationship management (CRM) services seem to have all the characteristics commonly associated with successful mobile services and have accordingly been predicted to be among the most promising. However, real development of this sector has not been well explored so far, especially in relation to the actual supply of mobile CRM services to the public. The purpose of this paper is to reduce this gap by giving a first snapshot of the current development of the supply of mobile CRM services to consumers taken in the context of the Italian market. In order to do so, it firstly proposes a conceptual framework indicating the relevant aspects to investigate for assessing this kind of environments: the market, value propositions, actors and issues. Then it applies this framework to get an overview of the supply of mobile CRM services in Italy and provides some empirical insight about its current development obtained through an exhaustive survey of the current supply of 750 services from 353 firms.
{"title":"Mobile customer relationship management: an explorative investigation of the Italian consumer market","authors":"G. Camponovo, Y. Pigneur, A. Rangone, F. Renga","doi":"10.1109/ICMB.2005.63","DOIUrl":"https://doi.org/10.1109/ICMB.2005.63","url":null,"abstract":"Mobile customer relationship management (CRM) services seem to have all the characteristics commonly associated with successful mobile services and have accordingly been predicted to be among the most promising. However, real development of this sector has not been well explored so far, especially in relation to the actual supply of mobile CRM services to the public. The purpose of this paper is to reduce this gap by giving a first snapshot of the current development of the supply of mobile CRM services to consumers taken in the context of the Italian market. In order to do so, it firstly proposes a conceptual framework indicating the relevant aspects to investigate for assessing this kind of environments: the market, value propositions, actors and issues. Then it applies this framework to get an overview of the supply of mobile CRM services in Italy and provides some empirical insight about its current development obtained through an exhaustive survey of the current supply of 750 services from 353 firms.","PeriodicalId":275276,"journal":{"name":"International Conference on Mobile Business (ICMB'05)","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116781576","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ubiquitous computing has developed with mobile computing technology. With the recent advances in mobile computer technology and wireless network, the nature of the services proposed to the users is moving towards mobile and context-aware services. On account of such moving, applications and services in mobile and ubiquitous environment must be aware of their changing environments and adapt according to changing contexts. However, developing such systems providing context-aware applications or services is still a complex and time-consuming task. Therefore, we introduce architecture of context-aware service middleware (CASM) that will provide a middleware-level support for building and rapid prototyping of context-aware services and describe interactions based on the architecture.
{"title":"A middleware for supporting context-aware services in mobile and ubiquitous environment","authors":"Nam-Shik Park, Kang-Woo Lee, Hyun Kim","doi":"10.1109/ICMB.2005.7","DOIUrl":"https://doi.org/10.1109/ICMB.2005.7","url":null,"abstract":"Ubiquitous computing has developed with mobile computing technology. With the recent advances in mobile computer technology and wireless network, the nature of the services proposed to the users is moving towards mobile and context-aware services. On account of such moving, applications and services in mobile and ubiquitous environment must be aware of their changing environments and adapt according to changing contexts. However, developing such systems providing context-aware applications or services is still a complex and time-consuming task. Therefore, we introduce architecture of context-aware service middleware (CASM) that will provide a middleware-level support for building and rapid prototyping of context-aware services and describe interactions based on the architecture.","PeriodicalId":275276,"journal":{"name":"International Conference on Mobile Business (ICMB'05)","volume":"99 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123029635","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The needs as well as the bottlenecks are analyzed in the deployment and use of wireless services in a networked environment of companies sharing some common supply chain processes. The specific case is the multi-enterprise networks around the port of Rotterdam, researched as part a large project on value-added wireless services in this environment, sponsored by KPN mobile. New services, operational requirements, decision processes as well as tariffs and organizational problems are reported.
{"title":"Introduction of 3rd generation wireless services in a multi-enterprise VPN environment: case of the port of Rotterdam","authors":"L. Pau, Hong Chen, P. V. D. Coterlet, R. Zuidwijk","doi":"10.1109/ICMB.2005.53","DOIUrl":"https://doi.org/10.1109/ICMB.2005.53","url":null,"abstract":"The needs as well as the bottlenecks are analyzed in the deployment and use of wireless services in a networked environment of companies sharing some common supply chain processes. The specific case is the multi-enterprise networks around the port of Rotterdam, researched as part a large project on value-added wireless services in this environment, sponsored by KPN mobile. New services, operational requirements, decision processes as well as tariffs and organizational problems are reported.","PeriodicalId":275276,"journal":{"name":"International Conference on Mobile Business (ICMB'05)","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117043827","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
We propose contextual perceived usefulness (CPU) as a new construct that reflects mobile commerce (MC)-specific features. By adding CPU to the technology acceptance model (TAM), this study extends the applicability of the TAM in MC context. The empirical results support the extended TAM in explaining consumers' behavioral intentions to use MC. The implications of this work to both researchers and practitioners are discussed.
{"title":"Contextual perceived usefulness? Toward an understanding of mobile commerce acceptance","authors":"Thaemin Lee, J. Jun","doi":"10.1109/ICMB.2005.31","DOIUrl":"https://doi.org/10.1109/ICMB.2005.31","url":null,"abstract":"We propose contextual perceived usefulness (CPU) as a new construct that reflects mobile commerce (MC)-specific features. By adding CPU to the technology acceptance model (TAM), this study extends the applicability of the TAM in MC context. The empirical results support the extended TAM in explaining consumers' behavioral intentions to use MC. The implications of this work to both researchers and practitioners are discussed.","PeriodicalId":275276,"journal":{"name":"International Conference on Mobile Business (ICMB'05)","volume":"504 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116202462","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Innovation on the mobile platform has focused on the development of infrastructure and devices with mobile carriers and device manufacturers leading the effort. With the commoditization of voice traffic, there has been shift toward content innovation. In order for innovation to continue to flourish on the mobile platform, a new paradigm must be adopted. Rather than the current linear approach in which carriers dictate the terms to content providers and users, this new paradigm is more networked and ecological in structure. The key constituents include content providers, technology companies (both carriers and device manufacturers) and users of the mobile platform all of whom play important roles and continually interact to foster innovation. A case study on TJNet, an Italian mobile content provider, illustrates the new paradigm.
{"title":"Toward a new paradigm of innovation on the mobile platform: redefining the roles of content providers, technology companies, and users","authors":"N. Ziv","doi":"10.1109/ICMB.2005.107","DOIUrl":"https://doi.org/10.1109/ICMB.2005.107","url":null,"abstract":"Innovation on the mobile platform has focused on the development of infrastructure and devices with mobile carriers and device manufacturers leading the effort. With the commoditization of voice traffic, there has been shift toward content innovation. In order for innovation to continue to flourish on the mobile platform, a new paradigm must be adopted. Rather than the current linear approach in which carriers dictate the terms to content providers and users, this new paradigm is more networked and ecological in structure. The key constituents include content providers, technology companies (both carriers and device manufacturers) and users of the mobile platform all of whom play important roles and continually interact to foster innovation. A case study on TJNet, an Italian mobile content provider, illustrates the new paradigm.","PeriodicalId":275276,"journal":{"name":"International Conference on Mobile Business (ICMB'05)","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134507902","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The movement of many business domains towards offering services via the Internet demands for convergent and extensible AAA (authentication, authorization and accounting) concepts. This paper introduces a convergent access and application level AAA framework that ports the concepts of IEEE 802.1x and EAP to the application layer and utilizes SOAP as the transport medium for EAP messages. The requirements for the mobile network operator domain have been analyzed and as a proof of concept, an Internet shop application has also been implemented. It supports secure payment via EAP-SIM by utilizing the developed AAA framework. In addition, the integration into an IEEE 802.11i reference environment is described and EAP-SIM AAA characteristics on the WLAN access level have been investigated.
{"title":"An experimental study of a business domain independent application level and Internet access authentication and authorization concept","authors":"Rainer Huber, N. Jordan","doi":"10.1109/ICMB.2005.17","DOIUrl":"https://doi.org/10.1109/ICMB.2005.17","url":null,"abstract":"The movement of many business domains towards offering services via the Internet demands for convergent and extensible AAA (authentication, authorization and accounting) concepts. This paper introduces a convergent access and application level AAA framework that ports the concepts of IEEE 802.1x and EAP to the application layer and utilizes SOAP as the transport medium for EAP messages. The requirements for the mobile network operator domain have been analyzed and as a proof of concept, an Internet shop application has also been implemented. It supports secure payment via EAP-SIM by utilizing the developed AAA framework. In addition, the integration into an IEEE 802.11i reference environment is described and EAP-SIM AAA characteristics on the WLAN access level have been investigated.","PeriodicalId":275276,"journal":{"name":"International Conference on Mobile Business (ICMB'05)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130726260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Wireless and mobile technologies are changing the way that many organizations operate and do business. Mobile B2E solutions, especially field force automation, have been widely adopted throughout the planet. This paper investigates the impact of wireless field force automation on two New Zealand trade services organizations. The findings demonstrate that wireless technologies can enhance the benefits of traditional field force automation. The paper concludes with recommendations for future practice and research.
{"title":"The impact of wireless field force automation on New Zealand trade services organizations","authors":"D. Innes, S. Barnes, Eusebio Scornavacca","doi":"10.1109/ICMB.2005.102","DOIUrl":"https://doi.org/10.1109/ICMB.2005.102","url":null,"abstract":"Wireless and mobile technologies are changing the way that many organizations operate and do business. Mobile B2E solutions, especially field force automation, have been widely adopted throughout the planet. This paper investigates the impact of wireless field force automation on two New Zealand trade services organizations. The findings demonstrate that wireless technologies can enhance the benefits of traditional field force automation. The paper concludes with recommendations for future practice and research.","PeriodicalId":275276,"journal":{"name":"International Conference on Mobile Business (ICMB'05)","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115782030","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
SIP appears to be a powerful and useful signaling protocol supporting mobility for wireless IP networks but it has inherent weaknesses and dangers. This paper is a study on the security and disruption time (delay) of SIP and SIP signaling in wireless networks and services. For disruption time, we specifically looked at the VoIP time. We compared the disruption time for MIP and SIP.
{"title":"Security issues in SIP signaling in wireless networks and services","authors":"Elthea T. Lakay, J. Agbinya","doi":"10.1109/ICMB.2005.89","DOIUrl":"https://doi.org/10.1109/ICMB.2005.89","url":null,"abstract":"SIP appears to be a powerful and useful signaling protocol supporting mobility for wireless IP networks but it has inherent weaknesses and dangers. This paper is a study on the security and disruption time (delay) of SIP and SIP signaling in wireless networks and services. For disruption time, we specifically looked at the VoIP time. We compared the disruption time for MIP and SIP.","PeriodicalId":275276,"journal":{"name":"International Conference on Mobile Business (ICMB'05)","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117041304","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Mobile game and advertising are evolving rapidly and becoming the key of mobile contents market. More powerful mobile devices have enabled the creation of better and richer mobile games and advertising. This paper proposes a framework, called Ubitem, which addresses many of the issues that are characteristic of mobile gaming and advertising. Ubitem facilitates time and location-sensitive, interactive marketing by enabling users with the location-aware technology capability to collect nearby items such as m-coupons and redeem the items in the close participating stores. We believe that mobile advertising within location-based gaming will most likely enable much richer entertaining experiences as well as the advertisers get superior responses from the users by linking a virtual game play and real-life action.
{"title":"Ubitem: a framework for interactive marketing in location-based gaming environment","authors":"Sang-Yeal Han, Moonkyo Cho, Mun-kee Choi","doi":"10.1109/ICMB.2005.108","DOIUrl":"https://doi.org/10.1109/ICMB.2005.108","url":null,"abstract":"Mobile game and advertising are evolving rapidly and becoming the key of mobile contents market. More powerful mobile devices have enabled the creation of better and richer mobile games and advertising. This paper proposes a framework, called Ubitem, which addresses many of the issues that are characteristic of mobile gaming and advertising. Ubitem facilitates time and location-sensitive, interactive marketing by enabling users with the location-aware technology capability to collect nearby items such as m-coupons and redeem the items in the close participating stores. We believe that mobile advertising within location-based gaming will most likely enable much richer entertaining experiences as well as the advertisers get superior responses from the users by linking a virtual game play and real-life action.","PeriodicalId":275276,"journal":{"name":"International Conference on Mobile Business (ICMB'05)","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124025173","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Context-aware Web services are emerging as a promising technology for the electronic businesses in mobile and pervasive environments. Unfortunately, complex context-aware services are still hard to build. In this paper, we present a modeling language for the model-driven development of context-aware Web services based on the Unified Modeling Language (UML). Specifically, we show how UML can be used to specify information related to the design of context-aware services. We present the abstract syntax and notation of the language and illustrate its usage using an example service. Our language offers significant design flexibility that considerably simplifies the development of context-aware Web services.
{"title":"ContextUML: a UML-based modeling language for model-driven development of context-aware Web services","authors":"Quan Z. Sheng, B. Benatallah","doi":"10.1109/ICMB.2005.33","DOIUrl":"https://doi.org/10.1109/ICMB.2005.33","url":null,"abstract":"Context-aware Web services are emerging as a promising technology for the electronic businesses in mobile and pervasive environments. Unfortunately, complex context-aware services are still hard to build. In this paper, we present a modeling language for the model-driven development of context-aware Web services based on the Unified Modeling Language (UML). Specifically, we show how UML can be used to specify information related to the design of context-aware services. We present the abstract syntax and notation of the language and illustrate its usage using an example service. Our language offers significant design flexibility that considerably simplifies the development of context-aware Web services.","PeriodicalId":275276,"journal":{"name":"International Conference on Mobile Business (ICMB'05)","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127456027","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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