Pub Date : 1900-01-01DOI: 10.4018/978-1-7998-7499-7.ch004
M. Arora, Swati Singh
This chapter focuses on the possibilities of exploring the areas where credit intervention can be done by the government in the form of schemes which are dependent on sustainable business practices. Nature has provided us abundance of raw material which if used wisely can help to remove poverty across the globe; on the same hand we can preserve the natural resources also if we use sustainable practices. In the current scenario where the world is facing pandemic and natural calamities, the time has to come to focus on sustainable rural micro financing activities which can not only solve the problem of linking the deprived sections of society with the mainstream, but it can also help them to improve their standard of living, and simultaneously, it can take care of various environmental issues too.
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Pub Date : 1900-01-01DOI: 10.4018/978-1-7998-7499-7.ch010
Anthony Nduwe Kalagbor
Extant literature on corporate social responsibility (CSR) and marketing shows that CSR plays an important role when a service fails; thus, application of recovery strategy becomes crucial for sustainable development. CSR creates greater performance expectations amongst stakeholders as well as helps to legitimise organisational activities when a service fails. This study maintains that CSR is crucially important not only in legitimising organisational actions, but in ensuring that stakeholders' loyalty, trust, and justice are assured. This CSR, service failure, and recovery nexus is more needed in the controversial extractive industry in Nigeria, which has a history of illegitimacy, irresponsible corporate responsibility, lack of accountability, and failure of justice, which have triggered and sustained corporate-stakeholder conflict. This landscape has negative impact on sustainable development, peace, and justice in the Niger Delta region of Nigeria, where oil is extracted.
{"title":"Service Failure, Recovery, and Sustainable Development","authors":"Anthony Nduwe Kalagbor","doi":"10.4018/978-1-7998-7499-7.ch010","DOIUrl":"https://doi.org/10.4018/978-1-7998-7499-7.ch010","url":null,"abstract":"Extant literature on corporate social responsibility (CSR) and marketing shows that CSR plays an important role when a service fails; thus, application of recovery strategy becomes crucial for sustainable development. CSR creates greater performance expectations amongst stakeholders as well as helps to legitimise organisational activities when a service fails. This study maintains that CSR is crucially important not only in legitimising organisational actions, but in ensuring that stakeholders' loyalty, trust, and justice are assured. This CSR, service failure, and recovery nexus is more needed in the controversial extractive industry in Nigeria, which has a history of illegitimacy, irresponsible corporate responsibility, lack of accountability, and failure of justice, which have triggered and sustained corporate-stakeholder conflict. This landscape has negative impact on sustainable development, peace, and justice in the Niger Delta region of Nigeria, where oil is extracted.","PeriodicalId":287527,"journal":{"name":"Microfinance and Sustainable Development in Africa","volume":"88 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122707214","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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