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To Whom Do Victims of Mass-Market Consumer Fraud Complain? 大众市场消费者欺诈的受害者向谁投诉?
Pub Date : 2021-05-24 DOI: 10.2139/ssrn.3852323
K. Anderson
Utilizing data from surveys of mass-market consumer fraud sponsored by the Federal Trade Commission in 2005, 2011, and 2017, this paper explores whether victims of such mass-market consumer frauds complain to anyone beyond their families and friends about being victimized, and if they do complain, to whom they complain. It also explores whether victims with different demographic characteristics are more or less likely to complain.

In about 45 percent of instances, victims complained to someone beyond their family and friends. This might have been the seller or manufacturer of the fraudulent product of service; a provider of payment services such as a credit card company, a bank or another payment service; a Better Business Bureau; or a government agency. This figure is stable across the three surveys included in this analysis.

While there is little, if any, variation in complaint rates across the three surveys, there is considerable variation in the likelihood that victims of different types of frauds complained. Those who were billed for an item that they had never agreed to purchase were the most likely to report having complained – with 61 percent of those victims indicating that they had complained to at least one party. Fifty-eight percent of those who paid for a product or service that they never received reported having complained. For victims who experienced other types of frauds, no more than 40 percent complained. Of those who purchased fraudulent credit card insurance or a fraudulent computer repair, less than 20 percent complained.

Not surprisingly, complaints were most frequently directed at someone directly involved in the transaction – a seller or a manufacturer. Thirty percent of victims reported having complained either to a seller or to a manufacturer. About 12 percent complained to a credit card company, a bank, or some other payment service provider.

Less than 3 percent of victims complained to a government entity. Somewhat more than half of these – 1.5 percent of victims – complained to a local authority – the local police or a local consumer agency. Less than 1 percent complained to a state Attorney General or other state authority or to a federal agency. Just over 2 percent of victims reported having complained to a Better Business Bureau. Together, 4.8 percent of victims complained to a BBB or to a government agency.

To whom a complaint is directed varies somewhat with the type of problem being considered. While a seller or manufacturer is the most frequent recipient of complaints for most of the types of fraud considered here, the percentage of victims who complained to a seller or manufacturer ranged from 43 percent among victims who paid for an item that they never received to 6 percent for victims of fraudulent computer repair offerings. The percentage of complainants who complained to a governmental entity or the BBB likewise varied with the type of fraud – with around 20 perc
利用2005年、2011年和2017年由联邦贸易委员会赞助的大众市场消费者欺诈调查数据,本文探讨了这种大众市场消费者欺诈的受害者是否会向家人和朋友以外的任何人投诉受害,如果他们投诉,他们会向谁投诉。它还探讨了不同人口特征的受害者是否更有可能抱怨。在大约45%的案例中,受害者向家人和朋友以外的人投诉。这可能是欺诈性产品或服务的卖方或制造商;支付服务的提供者,例如信用卡公司、银行或其他支付服务;商业改善局;或者是政府机构。这一数字在本分析中包含的三个调查中都是稳定的。虽然三次调查的投诉率几乎没有变化,但不同类型欺诈的受害者投诉的可能性却有很大差异。那些因为从未同意购买的商品而被收费的人最有可能投诉,其中61%的受害者表示他们至少向一方投诉过。在那些为从未收到过的产品或服务付费的人中,58%的人抱怨过。在遭受其他类型欺诈的受害者中,投诉的不超过40%。在那些购买了欺诈性信用卡保险或电脑维修的人中,只有不到20%的人投诉过。不出所料,投诉最经常是针对直接参与交易的人——卖家或制造商。30%的受害者报告说,他们要么向卖家投诉,要么向制造商投诉。大约12%的人向信用卡公司、银行或其他支付服务提供商投诉。不到3%的受害者向政府机构投诉。其中超过一半的人——1.5%的受害者——向当地当局——当地警察或当地消费者机构投诉。不到1%的人向州检察长或其他州当局或联邦机构投诉。只有超过2%的受害者向商业改善局投诉。总共有4.8%的受害者向BBB或政府机构投诉。投诉对象因所考虑的问题类型而有所不同。虽然在这里考虑的大多数欺诈类型中,卖家或制造商是最常见的投诉对象,但向卖家或制造商投诉的受害者比例从购买从未收到的物品的受害者中占43%到欺诈性计算机维修服务的受害者中占6%。向政府实体或BBB投诉的投诉者比例也因欺诈类型而异——大约20%的债务减免欺诈受害者向这些实体之一投诉,而购买欺诈性减肥产品的受害者中只有不到1%的人这样做。根据消费者的人口统计特征,投诉的比率有所不同。受教育程度较高的消费者更有可能抱怨他们的体验。从种族和民族来看,拉美裔人比其他种族和民族的人更不可能抱怨,尽管总体上种族和民族之间的差异在统计上并不显著。受害者的年龄和受害者抱怨的可能性之间没有统计学上的显著关系。
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引用次数: 5
Leading a Healthier Company: Advancing a Public Health Model of Ethics and Compliance 领导一个更健康的公司:推进道德和合规的公共卫生模式
Pub Date : 2021-05-10 DOI: 10.2139/ssrn.3843166
Todd Haugh
This article advances a public health model of ethics and compliance. It argues that corporate leaders should draw from the successful lessons of public health to promote ethical behavior more effectively in their companies. With its attention to data-driven risk mitigation and behaviorally cognizant processes, a public health model can move compliance from the faulty assumption on which it is based, i.e., that organizational wrongdoing can be deterred solely through appeals to the rational decision-making processes of employees, to a more accurate understanding of the situational and social influences that foster noncompliance. The article supports its thesis in three parts. It begins by explaining the evolution of compliance and its transition from overly legalistic to behaviorally aware. Next it draws on behavioral ethics and network research to make the connection between public health and compliance. Third, it explores how corporate leaders can meld the insights from these two disciplines, offering a new way of approaching ethics and compliance that is focused on behavioral ethics conduct risk and the practical application of behavioral science within the firm—the best way to improve the legal, ethical, and financial health of companies.
本文提出了一种公共卫生伦理与合规模型。它认为,企业领导人应该从公共卫生的成功经验中汲取教训,在公司内更有效地促进道德行为。由于关注数据驱动的风险缓解和行为认知过程,公共卫生模型可以将合规性从其所基于的错误假设(即,仅通过呼吁员工的理性决策过程就可以阻止组织不法行为)转变为更准确地理解助长不合规性的情境和社会影响。文章分三部分来支撑其论点。它首先解释了顺从的演变,以及它从过度的法律意识到行为意识的转变。接下来,它借鉴了行为伦理和网络研究,使公共卫生和遵守之间的联系。第三,它探讨了企业领导者如何将这两个学科的见解融合在一起,提供了一种新的方式来处理道德和合规问题,这种方式侧重于行为道德、行为风险和行为科学在公司内部的实际应用——这是改善公司法律、道德和财务健康的最佳方式。
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引用次数: 0
Legal Opinion – The Impact of Money Laundering Legislation on E-Money Issuers 法律意见书-反洗钱立法对电子货币发行人的影响
Pub Date : 2020-04-08 DOI: 10.2139/ssrn.3572482
S. Woodhull
The author of this article looks into some concerns pertaining to the impact of money laundering legislation on e-Money Issuers in light of some recent furore in Malaysia wherein MACC had filed applications against 41 parties to recover RM270 million of 1MDB money. Research has subsequently been done to review and analyze the current law pertaining to this matter using the internet as a point of resource. The following legal opinion is put forward premised upon the said research. The author of this article has resourced reference material on this subject from searches over the internet.
鉴于马来西亚最近的一些愤怒,这篇文章的作者研究了有关洗钱立法对电子货币发行人的影响的一些担忧,其中反贪会已经向41个当事人提出申请,要求追回一马公司2.7亿令吉的资金。随后,研究人员利用互联网作为资源点,审查和分析了有关这一问题的现行法律。在上述研究的基础上,提出以下法律意见。这篇文章的作者从互联网上的搜索中找到了关于这个主题的参考资料。
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引用次数: 0
Trying Corporate Actors – Why Not Prosecute? 审判企业行为者——为什么不起诉?
Pub Date : 2019-02-08 DOI: 10.2139/SSRN.3332134
L. Campbell
Deferred prosecution agreements (DPAs) allow prosecutors to negotiate and enter into agreements with corporate actors to defer or suspend criminal proceedings, subject to adherence to certain conditions. Developed in the US, in place on a statutory basis in England and Wales since 2013, and likely to be introduced in Australia this year, DPAs are seen to allow the State to intervene and impose conditions on a corporate actor for criminal behaviour, while permitting the entity to make reparation without the collateral damage of conviction. DPAs are proposed as quicker, cheaper, and more predictable than the conventional criminal trial with its costs, risks, and delays. I consider if and how a mechanism for deferring prosecution can cohere with the existing scheme of corporate criminal liability, and with the apparent desire and drive for more robust responses to corporate crime. I argue that DPAs are both necessitated by but also misconstrued as a way of offsetting problems with corporate criminal liability. Moreover, and paradoxically, while DPAs are introduced in an effort to remedy such issues, they are deployed also so as to mitigate the inevitable consequences of conviction, that is, the ‘successful’ use of corporate criminal liability. DPAs therefore both serve to supplement as well as dilute corporate criminal liability. Beyond this, DPAs have implications for individual criminal liability and the scheme of corporate civil liability.
推迟起诉协议允许检察官在遵守某些条件的情况下,与公司行为者谈判并达成协议,推迟或暂停刑事诉讼。dpa是在美国发展起来的,自2013年起在英格兰和威尔士成为法定基础,今年可能会在澳大利亚引入,dpa被视为允许国家干预并对企业行为者的犯罪行为施加条件,同时允许实体在没有定罪附带损害的情况下进行赔偿。与成本、风险和延迟的传统刑事审判相比,dpa被认为更快、更便宜、更可预测。我考虑推迟起诉的机制是否以及如何与现有的公司刑事责任制度相一致,并与对公司犯罪作出更有力回应的明显愿望和动力相一致。我认为,dpa是必要的,但也被误解为抵消公司刑事责任问题的一种方式。此外,矛盾的是,虽然采用dpa是为了纠正这些问题,但它们的部署也是为了减轻定罪的不可避免的后果,即“成功”使用公司刑事责任。因此,dpa既起到补充作用,也起到淡化公司刑事责任的作用。除此之外,dppa还对个人刑事责任和公司民事责任方案产生影响。
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引用次数: 0
The Role of Anticounterfeit Technology in Combating Counterfeit Products 防伪技术在打击假冒产品中的作用
Pub Date : 2018-12-20 DOI: 10.2139/ssrn.3315767
S. Yao, Kaijie Zhu
Counterfeits cause tremendous damages to brand companies by eroding market shares and reducing customers' willingness to pay. Realizing such problem, many brand companies develop and deploy anticounterfeit technologies to prevent counterfeiters from imitating their products. In this paper, we consider an authentic company which sells its product to a market where a counterfeiter may imitate the genuine one. To combat counterfeiting, the authentic company develops its anticounterfeit technology, helping customers distinguish its genuine product from the fake. We find that in the presence of counterfeiting activities, an authentic company may choose to offer, from its spectrum of product qualities, a relatively low product quality or a very high quality, but not some quality level in-between. Our analysis further indicates that, in equilibrium, the anticounterfeit effort exerted by the authentic company does not necessarily decrease in the penalty levied by the authority, even though they serve the same purpose. In addition, we explore two possible measures that may help increase the authentic company's profit. The first is committing itself to anticounterfeit effort and the second is proactive cooperation with regulatory authority. We find committing to anticounterfeit effort can always make the authentic company better off but may increase the occurrence of counterfeiting. On the contrary, proactive cooperation with the regulatory authority can help reduce counterfeiting but may decrease the authentic company's profit as well.
仿冒品通过侵蚀市场份额和降低消费者的支付意愿,对品牌公司造成了巨大的损害。意识到这一问题,许多品牌公司开发和部署防伪技术,以防止仿冒者模仿他们的产品。在本文中,我们考虑一个正品公司将其产品销售到一个仿冒者可能模仿正品的市场。为了打击假冒,正品公司开发了防伪技术,帮助客户区分正品和假货。我们发现,在存在假冒活动的情况下,一家正品公司可能会从其产品质量范围中选择提供相对较低的产品质量或非常高的产品质量,而不是介于两者之间的某种质量水平。我们的分析进一步表明,在均衡状态下,正品公司的打假努力并不一定会减少当局征收的罚款,即使它们的目的是相同的。此外,我们探讨了两种可能的措施,可能有助于增加正版公司的利润。第一是致力于打假,第二是与监管部门积极合作。我们发现,致力于打假的努力总是能使正品公司变得更好,但可能会增加假冒的发生。相反,与监管机构的积极合作有助于减少假冒,但也可能减少正品公司的利润。
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引用次数: 2
Prosecution and Punishment of Corporate Criminality 公司犯罪的起诉和处罚
Pub Date : 2018-11-29 DOI: 10.1146/ANNUREV-LAWSOCSCI-101317-031212
Mihailis E. Diamantis, W. Laufer
This article offers an overview of and commentary on the US approach to corporate prosecution and punishment. Though the United States purports to have a vigorous system of corporate criminal law enforcement, one could reasonably ask whether that system actually takes corporate crime seriously. Corporate prosecutions, convictions, and punishment continue to be rare events. Sanctions leveraged against corporations range from those whose effectiveness remains unproved, to those that are provably ineffective, to those that are conceptually and practically incoherent. One could also reasonably ask to what extent the United States even has a corporate criminal law to enforce. The recent history of corporate criminal law enforcement reflects a discernable shift in discretion from judges to prosecutors. This period is marked by the importance of extralegal prosecutorial guidelines, the absence of controlling case law, large gaps in statutory law, and long-called-for law reforms. One result is a systematic shift from reliance on public enforcement to private self-regulation. Not only are the resulting costs to the private sector substantial and growing, but the problems with relying on corporations to police themselves are plain to see. Amid these challenges, the thirst for private-sector responsibility and accountability should motivate continued debate over the prosecution and punishment of corporations.
这篇文章提供了对美国公司起诉和处罚方法的概述和评论。尽管美国声称拥有一个强有力的公司刑事执法系统,但人们可以合理地问,这个系统是否真的严肃对待公司犯罪。公司起诉、定罪和处罚仍然是罕见的事件。针对企业的制裁包括有效性尚未得到证实的制裁、可证明无效的制裁以及在概念和实践上不连贯的制裁。人们也可以合理地问,美国在多大程度上有公司刑法需要执行。企业刑事执法的近代史反映了一种明显的自由裁量权从法官向检察官的转移。这一时期的特点是法外检察指导方针的重要性、控制性判例法的缺失、成文法的巨大空白以及人们长期呼吁的法律改革。结果之一就是从依赖公共执法向私人自律的系统性转变。这不仅给私营部门带来了巨大且不断增长的成本,而且依赖企业自我监管的问题也显而易见。在这些挑战中,对私营部门的责任和问责的渴望应该激发对起诉和惩罚企业的持续辩论。
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引用次数: 6
Forensic Account in Public Finance Management 公共财政管理中的法务会计
Pub Date : 2018-09-11 DOI: 10.2139/ssrn.3247698
Professor Kelly Kingsly
The growing spate of corruption, fraud and financial crimes with devastating consequences on companies and national economies has compelled regulatory changes across national, regional and even international boundaries. In fact, the general perception was that such vices were largely an internal event, primarily impacting the organization's net earnings or earnings per share (EPS). They were not conceived to have a major impact in the way businesses were conducted. Unfortunately, that perception has considerably changed in recent times. Today, the world understands better with organizations knowing that the negative effect of these offences goes beyond the bottom line of any organisation. Basically, these vices serve to attenuate optimum pursuit of organizational goals; they limit organizational ability to economize on scarce resources, including information processing and decision-making capability, in transaction cost terms; they promote information hoarding, opportunism, bounded rationality and distortions. The associated negative publicity of corporate fraud breeds high reputational risks, stifles business prospects, and threatens business survival. These are the core transactional issues on which a comparative assessment of the rise of fraud examination and forensic accounting in Africa turns. Corruption is rife in state-owned enterprises (SOEs) and government agencies which have become a conduit by Government officials, legislators and politicians to divert funds through inflated contracts, bloated staff strength, and overpriced procurement of goods and services. The fraudulent monies would then be laundered into the financial system through concealed deposits in private pseudonym accounts, ‘non-existent corporate’ accounts, purchase of real estate, or donations to political parties, religious bodies and charities involved in the scheme. (Herbert, Tsegba, Ene and Onyilo 2017:2) Nowadays, the audacity of corruption is not just an act of the mind but a deliberate one perpetrated with total disregard for the law and its consequences. As fraudsters have become more dangerously creative with devastating consequences, so has the configuration of fraud investigation become increasingly sophisticated with encouraging results. Forensic accounting, which has evolved to combat the growing rate and economic consequences of fraud and abuse, financial crimes and corruption, encapsulates specialized knowledge and specific skills to stumble up on the evidence of economic transactions. (Joshi, 2003). Traditional accountants, however effective they may be, are not necessarily forensic accountants. The global economic consequences of recent accounting scandals juxtaposing the increasing spate of fraud and corruption have occasioned new national and international antifraud and anti-money laundering legislations. These have created a huge demand for fraud investigation and forensic accounting work. Increasingly, many professional accountancy firms are establish
腐败、欺诈和金融犯罪日益猖獗,给企业和国民经济带来毁灭性后果,迫使各国、各地区甚至是国际范围内的监管变革。事实上,普遍的看法是,这些恶习主要是内部事件,主要影响组织的净收入或每股收益(EPS)。人们并不认为它们会对企业的经营方式产生重大影响。不幸的是,这种看法在最近发生了很大的变化。如今,随着各组织认识到这些犯罪行为的负面影响超出了任何组织的底线,世界更加了解了这一点。基本上,这些不良行为削弱了对组织目标的最佳追求;它们限制了组织在交易成本方面节约稀缺资源的能力,包括信息处理和决策能力;它们助长了信息囤积、机会主义、有限理性和扭曲。与之相关的对企业欺诈行为的负面宣传会带来很高的声誉风险,扼杀商业前景,威胁到企业的生存。这些是对欺诈审查和法务会计在非洲兴起的比较评估转向的核心交易问题。国有企业和政府机构腐败现象普遍,它们已成为政府官员、立法者和政客通过虚增合同、臃肿的员工队伍和价格过高的商品和服务采购来转移资金的渠道。然后,这些欺诈性资金将通过隐藏在私人假名账户中的存款、“不存在的公司”账户、购买房地产或向参与该计划的政党、宗教团体和慈善机构捐款,被洗钱进入金融体系。(Herbert, Tsegba, Ene和Onyilo 2017:2)如今,肆无忌惮的腐败不仅是一种思想行为,而且是一种蓄意的行为,完全无视法律及其后果。随着欺诈者变得越来越危险,越来越有创造力,带来毁灭性的后果,欺诈调查的配置也越来越复杂,结果令人鼓舞。法务会计的发展是为了打击日益增长的欺诈和滥用、金融犯罪和腐败的经济后果,它包含了偶然发现经济交易证据的专业知识和特定技能。(乔希,2003)。传统的会计师,无论他们多么有效,都不一定是法务会计师。最近的会计丑闻对全球经济造成的影响,加上欺诈和腐败的激增,促使各国和国际上出台了新的反欺诈和反洗钱立法。这就产生了对欺诈调查和法务会计工作的巨大需求。越来越多的专业会计师事务所正在建立专门的欺诈审查和法务会计单位,以跟上工作量。与此同时,组织和政府机构发现很难招聘到经验丰富、技术高超的法务会计师和欺诈审查员。(Herbert et al. 2017:5)最后一点将在下一段中展开。本文论述了公共财政管理改革对法务会计师的需求。法务会计的需要和定义将得到发展。论述了公共财政管理的具体内容,并提出了有效实施公共财政管理的措施。
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引用次数: 0
Unexplained Wealth Orders (UWOs) Under the UK's Criminal Finances Act 2017: The Role of Tax Laws and Tax Authorities in Its Successful Implementation 英国《2017年刑事金融法》下的不明原因财富令(UWOs):税法和税务机关在成功实施中的作用
Pub Date : 2018-02-21 DOI: 10.2139/SSRN.3151969
Rita Julien
On 30 September 2017, the United Kingdom implemented a powerful new investigative tool known as an "unexplained wealth order" in its Criminal Finances Act 2017. On 7-8 November 2017, London hosted the Fifth OECD Forum on Tax and Crime. Against this background, as well as other recent developments that have shown a spotlight on the interlinkages between tax and crime, this working paper researches the role that tax laws and tax authorities play in either helping or hindering unexplained wealth orders. In doing so, it derives some relevant considerations for United Kingdom authorities as they move forward in implementing this new law.
2017年9月30日,英国在其《2017年刑事金融法》中实施了一项强大的新调查工具,称为“不明原因财富令”。2017年11月7日至8日,第五届经合组织税收与犯罪论坛在伦敦举行。在此背景下,以及其他最近的发展表明了税收与犯罪之间的相互联系,本工作论文研究了税法和税务机关在帮助或阻碍无法解释的财富订单方面所起的作用。在这样做的过程中,它为联合王国当局在执行这项新法律时提出了一些有关的考虑。
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引用次数: 0
Victim Compensation Policy and White Collar Crime: Public Preferences in a National Willingness to Pay Survey 受害人赔偿政策与白领犯罪:一项全国支付意愿调查中的公众偏好
Pub Date : 2017-08-03 DOI: 10.2139/ssrn.3012724
Miranda A. Galvin, Thomas A. Loughran, S. Simpson, Mark A. Cohen
We use survey data from a nationally representative sample to explore public support for government-run victim compensation programs for financial fraud, consumer fraud, identity theft, and burglary. We use contingent valuation (willingness to pay) methodology to infer preferences for compensation programs, and also explore predictors of those preferences. Overall, findings suggest that the public strongly supports the implementation of victim compensation programs. However, our results also indicate that this support may be driven in part by perceptions of benefiting from this program directly in the future. Additionally, a small but notable minority of respondents exhibit preferences for programs without compensation. Our findings suggest that the general public is supportive of restitutive compensation programs, not only as paid for by offenders, but by the government. We suggest that policy makers may embrace some principles of restorative justice for white collar crimes, which may otherwise be more financially damaging than traditional crimes.
我们使用来自全国代表性样本的调查数据来探索公众对政府管理的金融欺诈、消费者欺诈、身份盗窃和入室盗窃受害者赔偿计划的支持。我们使用条件估值(支付意愿)方法来推断对薪酬计划的偏好,并探索这些偏好的预测因素。总体而言,调查结果表明,公众强烈支持实施受害者赔偿计划。然而,我们的研究结果也表明,这种支持可能部分是由未来直接受益于该计划的看法所驱动的。此外,少数但值得注意的受访者对没有报酬的项目表现出偏好。我们的研究结果表明,公众支持恢复性赔偿计划,不仅由罪犯支付,而且由政府支付。我们建议政策制定者应该接受一些针对白领犯罪的恢复性司法原则,否则这可能比传统犯罪造成更大的经济损失。
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引用次数: 20
The Best Way to Rob a Bank 抢劫银行的最佳方法
Pub Date : 2017-04-01 DOI: 10.5204/IJCJSD.V7I1.466
Aleksandar Maršavelski, J. Braithwaite
Cohen and Machalek’s (1988) evolutionary ecological theory of crime explains why obscure forms of predation can be the most lucrative. Sutherland explained that it is better to rob a bank at the point of a pen than of a gun. The US Savings and Loans scandal of the 1980s suggested ‘the best way to rob a bank is to own one’. Lure constituted by the anomie of warfare and transition to capitalism in former Yugoslavia revealed that the best way to rob a bank is to control the regulatory system: that is, to control a central bank. This makes possible theft of all the people’s money in a society. The criminological imagination must attune to anomie created by capitalism, and to the evolutionary ecology of lure.
Cohen和Machalek(1988)关于犯罪的进化生态学理论解释了为什么不为人知的捕食形式可能是最有利可图的。萨瑟兰解释说,用笔抢劫银行比用枪抢劫要好。上世纪80年代的美国储蓄贷款丑闻表明,“抢劫银行的最佳方式就是拥有一家银行”。战争的混乱和前南斯拉夫向资本主义的过渡所构成的诱惑表明,抢劫银行的最佳方式是控制监管体系:即控制中央银行。这使得一个社会中所有人的钱都有可能被窃取。犯罪学的想象力必须与资本主义造成的失范和引诱的进化生态相协调。
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引用次数: 8
期刊
CJRN: White-Collar
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