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COVID-19 and Digital Resilience: Evidence from Uber Eats COVID-19和数字复原力:来自Uber Eats的证据
Pub Date : 2020-06-12 DOI: 10.2139/ssrn.3625638
Manav Raj, A. Sundararajan, Calum You
We analyze how digital platforms can increase the survival rate of firms during a crisis by providing continuity in access to customers. Using order-level data from Uber Technologies, we study how the COVID-19 pandemic and the ensuing shutdown of businesses in the United States affected independent, small business restaurant supply and demand on the Uber Eats platform. We find evidence that small restaurants experience significant increases in total activity, orders per day, and orders per hour following the closure of the dine-in channel, and that these increases may be due to both demand-side and supply-side shocks. We document an increase in the intensity of competitive effects following the shock, showing that growth in the number of providers on a platform induces both market expansion and heightened inter-provider competition. Our findings underscore the critical role that digital will play in creating business resilience in the post-COVID economy, and provide new managerial insight into how supply-side and demand-side factors shape business performance on a platform.
我们分析了数字平台如何通过提供与客户的连续性来提高企业在危机期间的存活率。利用优步技术的订单级数据,我们研究了新冠肺炎大流行和随后美国企业的关闭如何影响优步Eats平台上的独立小企业餐厅供需。我们发现有证据表明,在关闭就餐渠道后,小餐馆的总活动、每天的订单量和每小时的订单量都有显著增加,而这些增长可能是由于需求侧和供给侧的冲击。我们记录了冲击后竞争效应强度的增加,表明平台上供应商数量的增长既会导致市场扩张,也会加剧供应商之间的竞争。我们的研究结果强调了数字化将在后covid经济中创建业务弹性方面发挥的关键作用,并为管理人员提供了新的见解,了解供给侧和需求侧因素如何影响平台上的业务绩效。
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引用次数: 47
Surge Pricing and Customer Complaints 动态定价和客户投诉
Pub Date : 2019-08-14 DOI: 10.2139/ssrn.3437470
Y. Wei, Linli Xu, Yi Zhu
Many two-sided matching platforms, such as those for lodging, labor, and ridesharing, use a review system to monitor service providers, where dissatisfied customers can complain about their service experience. Using comprehensive datasets from a large ridesharing platform, this paper explores whether service providers (drivers) systematically receive complaints for reasons that are not their fault. We find that surge pricing, a factor that is not the driver's fault, increases the likelihood of complaints by a factor of 1.12 to 1.33, on average. This effect is amplified for novice drivers and during rush hours. We use two additional approaches to provide causal support for the finding: a regression discontinuity exploiting a policy change that sets caps on surge pricing, and a matching estimator exploiting discontinuity in surge triggering. To extend the endpoint of our analysis to the economic impact, we estimate how the complaints affect a driver's daily income. We calculate that 25% of a driver's immediate income gain from surge fares is offset by the future income loss due to the increased complaint rate. These results suggest platforms should account for non-service-provider-responsible factors when monitoring and evaluating customer reviews to improve service experiences.
许多双边匹配平台,如住宿、劳务和拼车,都使用审查系统来监控服务提供商,不满意的客户可以在那里投诉他们的服务体验。本文利用来自某大型拼车平台的综合数据集,探讨了服务提供商(司机)是否系统性地收到了并非其过错的投诉。我们发现,高峰期收费(一个不是司机过错的因素)平均会使投诉的可能性增加1.12至1.33倍。对于新手司机和高峰时段,这种影响会被放大。我们使用另外两种方法为这一发现提供因果支持:利用对峰时定价设置上限的政策变化的回归不连续,以及利用峰时触发不连续的匹配估计。为了将分析的终点扩展到经济影响,我们估计了投诉如何影响司机的日常收入。我们计算出,司机从高峰收费中获得的直接收入中,有25%被因投诉率上升而导致的未来收入损失所抵消。这些结果表明,在监控和评估客户评论以改善服务体验时,平台应该考虑非服务提供商负责的因素。
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引用次数: 3
Packaging Features Effecting on Milk Buying Behavior in Karachi 包装特征对卡拉奇地区牛奶购买行为的影响
Pub Date : 2019-01-28 DOI: 10.5430/IJBA.V10N2P129
Osaf Ahmed Khan, D. Siddiqui
This paper examined the packaging features effecting milk buying behavior. Four packaging features were selected that included nutritional information, price, country of origin, & quality standards, and their impact on milk consumption and purchase behavior is analyzed using Structural Equation Modeling. The study was carried out in urban areas of Karachi, among 318 respondents using Likert scale based questionnaire. The findings suggested that all four packaging features have a significant positive impact on consumers buying behavior. Consumers are attracted towards those products which provides enough and adequate amount of information on its products’ packaging. Nutritional information is among one of the important element that needs more focus and it will surely results in a positive way to the manufacturers of dairy products. Hence, producers and marketers of milk should focus on their product’s packaging features especially on the verbal element as a primary strategy in order to influences consumers buying behavior.
本文考察了包装特征对牛奶购买行为的影响。选择了营养信息、价格、原产国和质量标准四个包装特征,并使用结构方程模型分析了它们对牛奶消费和购买行为的影响。本研究在卡拉奇市区进行,318名受访者采用李克特量表进行问卷调查。研究结果表明,这四种包装特征对消费者的购买行为有显著的积极影响。消费者被吸引到那些产品,提供了足够的和足够数量的信息,其产品的包装。营养信息是需要更多关注的重要因素之一,它肯定会对乳制品制造商产生积极的影响。因此,为了影响消费者的购买行为,牛奶的生产者和营销商应该把重点放在他们产品的包装特征上,特别是把语言元素作为主要策略。
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引用次数: 2
Effect Celebrity Endorser, Social Media, Advertising, Content YouTube and Brand Awareness to Buy Consumer Interest 影响名人代言,社交媒体,广告,内容YouTube和品牌知名度购买消费者的兴趣
Pub Date : 2019-01-11 DOI: 10.2139/ssrn.3314028
Evie Ramadhanti, Shafwatun Nada, Osly Usman
In this era of technology weapons development as the business world is now Increasingly Unable to predict. Companies are looking for ways to not be abandoned by consumers. Therefore it is very important for companies to know what to do to Attract Consumers to buy. This study aims to identify and analyze, 1. Effect Against Celecrity Endorser Buy Consumer Interests, 2. Influence of Social Media To Buy Consumer Interests, 3. Ad Impact Of Interest Buy Consumer, Youtube Content, 4. Effect Against Buy Consumer Interests, 5. Effect of brand Awareness To Buy Consumer Interests, 6. Influence of Celebrity Endorser, Social Media, Advertising, Content and brand Awareness Against Youtube Buy Consumer Interests. The purpose of this study is to acquire knowledge and test theories about Celebrity Endorser, Social Media, Advertising, YouTube Content and Brand Awareness. This research was conducted in Indonesia precisely in Jakarta, Bogor, Depok, Tangerang, and Bekasi with total sample. Processing of data using SEM techniques and applications smartPLS 3.0. The results of this study show the influence. The most high buying interest is social media and the influence of the low buying interest is is a stylish celebrity endorser.
在这个技术武器发展的时代,商业世界越来越无法预测。公司正在寻找不被消费者抛弃的方法。因此,公司知道如何吸引消费者购买是非常重要的。本研究旨在识别和分析,1;对明星代言购买消费者利益的影响,2。2 .社交媒体对购买消费者利益的影响;兴趣购买消费者的广告影响,Youtube内容,3。5.对购买消费者利益的影响。6.品牌意识对购买消费者利益的影响;名人代言、社交媒体、广告、内容和品牌意识对Youtube购买消费者利益的影响。本研究的目的是获取关于名人代言、社交媒体、广告、YouTube内容和品牌知名度的知识和检验理论。这项研究是在印度尼西亚的雅加达,茂物,德波,丹格朗和勿加西进行的,总样本。数据处理使用SEM技术和应用smartPLS 3.0。本研究的结果显示了这种影响。购买兴趣最高的是社交媒体,购买兴趣最低的是时尚名人代言。
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引用次数: 0
Optimal Product Design by Sequential Experiments in High Dimensions 基于高维序贯实验的产品优化设计
Pub Date : 2018-03-26 DOI: 10.2139/ssrn.2711333
Mingyu Joo, Michael L. Thompson, Greg M. Allenby
The identification of the optimal design of products and packaging is challenged when attributes and their levels interact. Firms recognize this by testing prototypes prior to launch, where the effects of interactions are revealed in the head-to-head comparison of a small number of finalists. A difficulty in conducting analysis for design is dealing with the high dimensionality of the design space. We propose an experimental criteria for sequentially searching for the most preferred design concept, and incorporate a stochastic search variable selection method to selectively estimate relevant interactions among the attributes. A validation experiment confirms that our proposed method leads to improved design concepts in a high-dimensional space compared to alternative methods.
当属性和它们的层次相互作用时,产品和包装的最佳设计的识别受到挑战。公司通过在发布前测试原型来认识到这一点,其中互动的影响在少数决赛选手的正面比较中得到揭示。设计分析的难点在于如何处理设计空间的高维性。我们提出了一个顺序搜索最优选设计概念的实验准则,并结合随机搜索变量选择方法来选择性地估计属性之间的相关相互作用。验证实验证实,与其他方法相比,我们提出的方法可以在高维空间中改进设计概念。
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引用次数: 10
Contagious Content: Viral Video Ads Identification of Content Characteristics that Help Online Video Advertisements Go Viral 传染性内容:病毒式视频广告识别有助于在线视频广告病毒式传播的内容特征
Pub Date : 2016-08-08 DOI: 10.5585/REMARK.V15I4.3385
Yentl Lisanne Knossenburg, R. Nogueira, P. Chimenti
Why do some online video advertisements go viral while others remain unnoticed? What kind of video content keeps the viewer interested and motivated to share? Many companies have realized the need to innovate their marketing strategies and have embraced the newest ways of using technology, as the Internet, to their advantage as in the example of virality. Yet few marketers actually understand how, and academic literature on this topic is still in development. This study investigated which content characteristics distinguish successful from non-successful online viral video advertisements by analyzing 641 cases using Structural Equation Modeling. Results show that Engagement and Surprise are two main content characteristics that significantly increase the chance of online video advertisements to go viral.
为什么一些网络视频广告像病毒一样传播,而另一些却没有被注意到?什么样的视频内容能让观众感兴趣并有动力去分享?许多公司已经意识到需要创新他们的营销策略,并接受了最新的技术使用方式,如互联网,在病毒式传播的例子中,他们的优势。然而,很少有营销人员真正了解其中的原理,关于这一主题的学术文献仍在发展中。本文利用结构方程模型分析了641个网络病毒式视频广告的内容特征,探讨了哪些内容特征区分了成功与不成功的网络病毒式视频广告。结果显示,参与和惊喜是两个主要的内容特征,显著增加了在线视频广告病毒式传播的机会。
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引用次数: 8
Can Non-Tiered Customer Loyalty Programs Be Profitable? 非分级客户忠诚度计划能盈利吗?
Pub Date : 2016-02-29 DOI: 10.2139/ssrn.2759888
Zhenling Jiang, Yulia Nevskaya, R. Thomadsen
We show that a simple, nontiered loyalty program can substantially increase customer lifetime value and that most of this benefit comes from increasing customer retention.
我们表明,一个简单的、非分层的忠诚度计划可以大大增加客户的终身价值,而这种好处主要来自于增加客户保留率。
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引用次数: 15
Data, Technology & Social Media: Their Invasive Role in Contemporary Marketing 数据、技术和社交媒体:它们在当代营销中的入侵作用
Pub Date : 2015-12-25 DOI: 10.5585/REMARK.V14I4.3079
K. Vel, Collins Agyapong Brobbey, Abdalrhman Salih, Hafsa Jaheer
Marketers have paid a huge price for their inability to decipher which trend has come to stay and which one is a fad. Such a challenge has jeopardized the survival of blue-chip brands, as marketers anticipated in vain the end of existing red ocean strategies. Essentially, the traditional marketing strategies associated with the success of well-known brands in the past are losing their relevance in the current context. There is the need to identify and understand modern trends and their implications to marketing strategy development. In light of this, this study examines fourteen (14) fundamental ‘game changing’ trends that are poised to impact the traditional practices and perceptions associated with marketing at the operational and strategic levels. The study presents the trends under three categories, the invasive role of technology, data, and social media, alongside looking at their impact on contemporary marketing. Each trend has been identified and analyzed based on in-depth interviews with industry experts as the primary source of data. Relevant data has also been given to present a holistic perspective on each trend.
营销人员因为无法分辨哪些趋势会持续下去,哪些只是一时的流行,而付出了巨大的代价。这样的挑战已经危及到蓝筹品牌的生存,因为营销人员曾徒劳地预测现有红海战略的终结。从本质上讲,过去与知名品牌成功相关的传统营销策略在当前背景下正在失去其相关性。有必要识别和理解现代趋势及其对营销战略发展的影响。鉴于此,本研究考察了十四(14)个基本的“改变游戏规则”趋势,这些趋势将在运营和战略层面影响与营销相关的传统做法和观念。该研究将趋势分为三类:技术、数据和社交媒体的侵入性作用,以及它们对当代营销的影响。每一种趋势都是基于对行业专家的深度访谈作为主要数据来源而确定和分析的。还提供了有关数据,以便对每一种趋势提出一个整体的看法。
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引用次数: 5
Optimal Investment in Age-Structured Goodwill 年龄结构商誉的最优投资
Pub Date : 2012-07-02 DOI: 10.2139/ssrn.2097829
Silvia Faggian, Grosset Luca
Segmentation is a core strategy in modern marketing, and age-specific segmentation based on the age of the consumers is very common in practice. Age-specific segmentation enables the change of the segments composition during time and can be studied only by means of dynamic advertising models. Here we assume that a firm wants to optimally promote and sell a single product in an age-segmented market and we model the awareness of this product using an infinite dimensional Nerlove-Arrow goodwill as a state variable. Assuming an infinite time horizon, we use some dynamic programming techniques in infinite dimension to characterize both the optimal advertising effort and the optimal goodwill path in the long run. An interesting feature of the optimal advertising effort is an anticipation effect with respect to the segments considered in the target market, due to time evolution of the segmentation. We analyze this effect in two different scenarios: in the first, the decision makers can choose the advertising flow directed to different age segments at different times, while in the second they can only decide the activation level of an advertising medium with a given age-spectrum.
市场细分是现代市场营销的核心策略,基于消费者年龄的年龄细分在实践中非常常见。基于年龄的细分可以使细分人群的构成随时间的变化而变化,只能通过动态广告模型进行研究。在这里,我们假设一家公司希望在一个年龄细分的市场中以最佳方式推广和销售单一产品,我们使用无限维的Nerlove-Arrow商誉作为状态变量来建模该产品的认知度。假设在无限的时间范围内,我们使用无限维的动态规划技术来描述长期的最优广告努力和最优商誉路径。最优广告努力的一个有趣特征是,由于细分的时间演变,与目标市场中考虑的细分相关的预期效应。我们在两种不同的情况下分析了这种效应:第一种情况下,决策者可以在不同的时间选择针对不同年龄段的广告流,而第二种情况下,决策者只能在给定的年龄谱下决定广告媒介的激活水平。
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引用次数: 2
Bundles in the Pharmaceutical Industry: A Case Study of Pediatric Vaccines 医药行业的捆绑:儿科疫苗的案例研究
Pub Date : 2011-08-11 DOI: 10.2139/ssrn.1908306
Kevin W. Caves, Hal J. Singer
Bundling by a firm with monopoly power can be shown to reduce consumer welfare in one of two ways. First, by applying the “discount attribution standard,” bundling can be shown to exclude or impair equally efficient rivals in ancillary or “tied” markets. Second, by comparing the penalty price of the monopolized or “tying” product when purchased separately with its “independent monopoly price,” bundling can be shown to reduce consumer welfare directly. This paper examines both approaches in the sale of pediatric vaccines in the United States. Analysis of contractual terms imposed by incumbent vaccine manufacturers implies large non-compliance penalties, such that there is no positive price at which a hypothetical rival could induce an otherwise indifferent buyer to “break the bundle.” Furthermore, an analysis of pricing benchmarks indicates that incumbents’ bundled discounts successfully leverage market power from the tying market to the tied market, and observed rival penetration rates indicate that incumbent manufacturers have induced significant foreclosure of rivals. Finally, we analyze the role of Physician Buying Groups (PBGs) in the U.S. pediatric vaccine market, demonstrating that PBGs’ compensation structure distorts their incentives to secure the best prices for healthcare providers.
具有垄断力量的公司的捆绑销售可以通过两种方式之一来减少消费者的福利。首先,通过应用“折扣归属标准”,捆绑销售可以排除或损害在辅助或“捆绑”市场中同样有效的竞争对手。第二,通过对被垄断或“捆绑”产品单独购买时的惩罚价格与“独立垄断价格”的比较,可以直接证明捆绑会降低消费者的福利。本文考察了在美国销售儿科疫苗的两种方法。对现有疫苗制造商强加的合同条款的分析表明,如果不遵守规定,将受到巨额罚款,因此,没有一个积极的价格可以让假设的竞争对手诱使原本漠不关心的买家“打破捆绑”。此外,对定价基准的分析表明,现有制造商的捆绑折扣成功地利用了捆绑市场对捆绑市场的市场力量,观察到的竞争对手渗透率表明,现有制造商已经引起了竞争对手的严重丧失抵押品赎回权。最后,我们分析了医师购买团体(pbg)在美国儿科疫苗市场中的作用,证明了pbg的薪酬结构扭曲了他们为医疗保健提供者确保最佳价格的动机。
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引用次数: 2
期刊
MKTG: Marketing Strategy (Topic)
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