Pub Date : 2019-09-27DOI: 10.7469/JKSQM.2019.47.3.641
Young Jae Lee, S. Choi
{"title":"The Service Failure of Global Large Distribution Companies: the Failure Factors by Service Marketing Mix","authors":"Young Jae Lee, S. Choi","doi":"10.7469/JKSQM.2019.47.3.641","DOIUrl":"https://doi.org/10.7469/JKSQM.2019.47.3.641","url":null,"abstract":"","PeriodicalId":303033,"journal":{"name":"Journal of the Korean Society for Quality Management","volume":"81 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129541408","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-09-27DOI: 10.7469/JKSQM.2019.47.3.417
Jae-won Shin, Chanyil Jung, Si-Young Choi, Ho Jun Lee, T. Shin, H. Seo
Purpose: In this study, the goal is to analyze this case to prevent the same accidents when using one-shot rifle. Methods: Detailed analysis of damaged parts must first be made in order to determine the cause of the abnormal explosion. The cause of abnormal operation can be determined by analyzing the information of damaged components and the firing mechanism of the weapon step by step. Also we can refer to a statement of shooter, witness and accident scene situation. Based on this theory, cause of abnormal firing can be narrow down. Results: Fracture of pin for fixing firing and latch is cause of abnormal operation of firing. Conclusion: It is deemed that periodic inspection and fundamental improvement of the structure are required to prevent the same accident as this.
{"title":"A Study on Improvement of the Abnormal Operation of a One-shot Rifle with Bolt-action Operating System","authors":"Jae-won Shin, Chanyil Jung, Si-Young Choi, Ho Jun Lee, T. Shin, H. Seo","doi":"10.7469/JKSQM.2019.47.3.417","DOIUrl":"https://doi.org/10.7469/JKSQM.2019.47.3.417","url":null,"abstract":"Purpose: In this study, the goal is to analyze this case to prevent the same accidents when using one-shot rifle. Methods: Detailed analysis of damaged parts must first be made in order to determine the cause of the abnormal explosion. The cause of abnormal operation can be determined by analyzing the information of damaged components and the firing mechanism of the weapon step by step. Also we can refer to a statement of shooter, witness and accident scene situation. Based on this theory, cause of abnormal firing can be narrow down. Results: Fracture of pin for fixing firing and latch is cause of abnormal operation of firing. Conclusion: It is deemed that periodic inspection and fundamental improvement of the structure are required to prevent the same accident as this.","PeriodicalId":303033,"journal":{"name":"Journal of the Korean Society for Quality Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125447014","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-09-27DOI: 10.7469/JKSQM.2019.47.3.597
Sangbok Ree
Purpose: The purpose of this study is to analyze the trend of quality research by analyzing the entire JKSQM(Journal of the Korean Society for Quality Management). Methods: This study is to analyze the frequency of words used in the abstract of the all JKSQM by applying the text mining processing. We use wordcrowd among text mining techniques. Results: 22 words of high frequency were presented in the abstract of the paper published in the JKSQM for 42 years. The frequency of words was shown on a 10 year basis, and the four important words were plotted on a change graph for each Vol. Frequent words of each Vol. are added in the appendix. Conclusion: The main research results are as follows. First, there has been no significant change in research trends over the last 40 years. Second, the early SQC words have been widely used, and since 1990, many words such as service-oriented words have been used, indicating a change in the times. Third, the use of the words of the 4th industrial revolution since 2010 is weak. In the above analysis, the trend of quality research in Korea is within the quality category and can be considered conservative. Now, it is expected that everything will be changed in the period of the 4th Industrial Revolution, and it is time to study the direction of quality in Korea.
{"title":"Analysis of Research Trends in Journal of Korean Society for Quality Management by Text Mining Processing","authors":"Sangbok Ree","doi":"10.7469/JKSQM.2019.47.3.597","DOIUrl":"https://doi.org/10.7469/JKSQM.2019.47.3.597","url":null,"abstract":"Purpose: The purpose of this study is to analyze the trend of quality research by analyzing the entire JKSQM(Journal of the Korean Society for Quality Management). Methods: This study is to analyze the frequency of words used in the abstract of the all JKSQM by applying the text mining processing. We use wordcrowd among text mining techniques. Results: 22 words of high frequency were presented in the abstract of the paper published in the JKSQM for 42 years. The frequency of words was shown on a 10 year basis, and the four important words were plotted on a change graph for each Vol. Frequent words of each Vol. are added in the appendix. Conclusion: The main research results are as follows. First, there has been no significant change in research trends over the last 40 years. Second, the early SQC words have been widely used, and since 1990, many words such as service-oriented words have been used, indicating a change in the times. Third, the use of the words of the 4th industrial revolution since 2010 is weak. In the above analysis, the trend of quality research in Korea is within the quality category and can be considered conservative. Now, it is expected that everything will be changed in the period of the 4th Industrial Revolution, and it is time to study the direction of quality in Korea.","PeriodicalId":303033,"journal":{"name":"Journal of the Korean Society for Quality Management","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126533582","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-09-27DOI: 10.7469/JKSQM.2019.47.3.479
Younggkwon Jeong, Hyun-Il Cho, Hanjoo Yoo
{"title":"A Study on the Development & Evaluation of Defense Quality Maturity Index","authors":"Younggkwon Jeong, Hyun-Il Cho, Hanjoo Yoo","doi":"10.7469/JKSQM.2019.47.3.479","DOIUrl":"https://doi.org/10.7469/JKSQM.2019.47.3.479","url":null,"abstract":"","PeriodicalId":303033,"journal":{"name":"Journal of the Korean Society for Quality Management","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127865558","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-09-27DOI: 10.7469/JKSQM.2019.47.3.583
Jiyoung Lee, S. Choi
{"title":"The Effect of Waiting Environment of Airline Service and Airport Service on Perceived Waiting Time and Service Satisfaction","authors":"Jiyoung Lee, S. Choi","doi":"10.7469/JKSQM.2019.47.3.583","DOIUrl":"https://doi.org/10.7469/JKSQM.2019.47.3.583","url":null,"abstract":"","PeriodicalId":303033,"journal":{"name":"Journal of the Korean Society for Quality Management","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128787422","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-09-27DOI: 10.7469/JKSQM.2019.47.3.571
H. Kwon, S. Hong, Min Koo Lee
{"title":"A Risk Metric for Failure Cause in FMEA under Time-Dependent Failure Occurrence and Detection","authors":"H. Kwon, S. Hong, Min Koo Lee","doi":"10.7469/JKSQM.2019.47.3.571","DOIUrl":"https://doi.org/10.7469/JKSQM.2019.47.3.571","url":null,"abstract":"","PeriodicalId":303033,"journal":{"name":"Journal of the Korean Society for Quality Management","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123907058","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-09-27DOI: 10.7469/JKSQM.2019.47.3.631
J. Byun, Chun-Sik Jung, Donghak Kim, Kyu-Hwan Park
Purpose: In this paper we present a case study of applying quick and easy experimental design approach to develop a Halogen free flame retardant material for cellular phone charger cable. Methods: We employ sequential experimentation of mixture design, verification design, and factorial design. A quick and easy approach is adopted based on data investigation and graphical method instead of strict statistical analysis, which helped enhancing smooth communication with the engineers and speeding up the development process. Results: Flame retardant material in pellet type produced from the optimal condition is transported to the customer and tested, to pass the customer retardancy criteria. Conclusion: The quick and easy experimental design approach is considered to be useful in this case study.
{"title":"A Case Study of Enhancing Flame Retardancy of Mixture Material","authors":"J. Byun, Chun-Sik Jung, Donghak Kim, Kyu-Hwan Park","doi":"10.7469/JKSQM.2019.47.3.631","DOIUrl":"https://doi.org/10.7469/JKSQM.2019.47.3.631","url":null,"abstract":"Purpose: In this paper we present a case study of applying quick and easy experimental design approach to develop a Halogen free flame retardant material for cellular phone charger cable. Methods: We employ sequential experimentation of mixture design, verification design, and factorial design. A quick and easy approach is adopted based on data investigation and graphical method instead of strict statistical analysis, which helped enhancing smooth communication with the engineers and speeding up the development process. Results: Flame retardant material in pellet type produced from the optimal condition is transported to the customer and tested, to pass the customer retardancy criteria. Conclusion: The quick and easy experimental design approach is considered to be useful in this case study.","PeriodicalId":303033,"journal":{"name":"Journal of the Korean Society for Quality Management","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122238309","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-09-27DOI: 10.7469/JKSQM.2019.47.3.401
Yoon-Woo Lee, Young-Jin Kim, Young-Jin Seo, Minho Kim
Purpose: When the SURION Aircraft operated in the fields, cracks are found in PU(polyurethane) Strip on main rotor blade. This study has been conducted to explain PU(polyurethane) Strip crack phenomenon of SURION main rotor blade and to propose useful solution of it by experimental method. Methods: This study considered a lot of factor because the SURION is operated at severe environment. This study investigated the influence of temperature, thermal shock, paint and primer process, PU Strip material, primer material. Results: The results of this study are as follows; The primer process was most excellent influence. The Application of primer having a brittleness caused by a crack of PU Strip. Other factors have influenced on the PU Strip, but they can not be controlled because they are related to the SURION’s operating environment. Conclusion: The Quality of PU Strip on SURION main rotor blade was improved through removing the primer process. Finally, the reliability of main rotor blade was guaranteed through improving the quality of PU Strip.
{"title":"A Study on PU Strip Quality Improvement through a Change of Primer-process for SURION Main Rotor Blade","authors":"Yoon-Woo Lee, Young-Jin Kim, Young-Jin Seo, Minho Kim","doi":"10.7469/JKSQM.2019.47.3.401","DOIUrl":"https://doi.org/10.7469/JKSQM.2019.47.3.401","url":null,"abstract":"Purpose: When the SURION Aircraft operated in the fields, cracks are found in PU(polyurethane) Strip on main rotor blade. This study has been conducted to explain PU(polyurethane) Strip crack phenomenon of SURION main rotor blade and to propose useful solution of it by experimental method. Methods: This study considered a lot of factor because the SURION is operated at severe environment. This study investigated the influence of temperature, thermal shock, paint and primer process, PU Strip material, primer material. Results: The results of this study are as follows; The primer process was most excellent influence. The Application of primer having a brittleness caused by a crack of PU Strip. Other factors have influenced on the PU Strip, but they can not be controlled because they are related to the SURION’s operating environment. Conclusion: The Quality of PU Strip on SURION main rotor blade was improved through removing the primer process. Finally, the reliability of main rotor blade was guaranteed through improving the quality of PU Strip.","PeriodicalId":303033,"journal":{"name":"Journal of the Korean Society for Quality Management","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121952999","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-09-27DOI: 10.7469/JKSQM.2019.47.3.437
Hee-Jin Jo, Se-jin Pak, N. Lee, W. Jung
{"title":"A Study on the Design Verification by Using Finite Elements Method and Quality Improvement of Radar by Managing Change Points of 4M","authors":"Hee-Jin Jo, Se-jin Pak, N. Lee, W. Jung","doi":"10.7469/JKSQM.2019.47.3.437","DOIUrl":"https://doi.org/10.7469/JKSQM.2019.47.3.437","url":null,"abstract":"","PeriodicalId":303033,"journal":{"name":"Journal of the Korean Society for Quality Management","volume":"256 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122939323","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-09-27DOI: 10.7469/JKSQM.2019.47.3.553
Yeongbin Yu, D. Jo, Hye Soo Choi
Purpose: The purpose of this study is to identify the impact of conflicts and cooperation on project performance in the nuclear power plant construction project, thus contributing to the successful performance of project participants and the achievement of project objectives. Methods: This study used a method of conducting a survey of participants in the nuclear power plant construction project and verifying the hypothesis statistically. Results: The results of this study are as follows; First, role conflicts and relationship conflicts have negative effects on collaboration. Second, role conflicts have a negative effects on project performance, but conflict in relation has no significant effects on project performance. Third, collaboration has a positive effects on project performance. Finally, the communication quality in the relationship between conflict and collaboration has been shown to have a Moderated effect. Conclusion: In order to achieve the goal in the nuclear power plant construction project, the level of collaboration should be improved based on conflict management among project participants. ● Received 24 June 2019, 1st revised 10 July, accepted 11 July 2019 † Corresponding Author(joe@ssu.ac.kr) c 2019, The Korean Society for Quality Management This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0) which permits unrestricted non-Commercial use, distribution, and reproduction in any medium, provided the original work is properly cited. ISSN 1229-1889(Print) ISSN 2287-9005(Online) J Korean Soc Qual Manag Vol. 47, No.3: 553-569, September 2019 https://dx.doi.org/10.7469/JKSQM.2019.47.3.553 554 J Korean Soc Qual Manag Vol. 47, No. 3: 553-569, September 2019
目的:本研究的目的是确定核电厂建设项目中冲突与合作对项目绩效的影响，从而有助于项目参与者的成功绩效和项目目标的实现。方法:本研究采用对核电厂建设项目参与者进行问卷调查，并对假设进行统计验证的方法。结果:本研究结果如下:首先，角色冲突和关系冲突对协作有负面影响。第二，角色冲突对项目绩效有负向影响，但关系冲突对项目绩效无显著影响。第三，协作对项目绩效有积极的影响。最后，在冲突与协作关系中，沟通质量具有调节效应。结论:为了实现核电站建设项目的目标，需要在项目参与者冲突管理的基础上提高协作水平。●2019年6月24日接收，7月10日首次修订，2019年7月11日接受†通讯作者(joe@ssu.ac.kr) c 2019, The Korean Society for Quality Management这是一篇开放获取的文章，根据知识共享署名非商业许可(http://creativecommons.org/licenses/by-nc/3.0)的条款分发，该许可允许在任何媒介上不受限制的非商业使用、分发和复制，前提是原始作品被适当引用。ISSN 1229-1889(Print) ISSN 2287-9005(Online) J Korean Soc quality management Vol. 47, No.3: 553-569, sept 2019 https://dx.doi.org/10.7469/JKSQM.2019.47.3.553 554 J Korean Soc quality management Vol. 47, No.3: 553-569, September 2019
{"title":"The Effect of Conflict on Collaboration and Performance in Nuclear Power Plant Construction Projects","authors":"Yeongbin Yu, D. Jo, Hye Soo Choi","doi":"10.7469/JKSQM.2019.47.3.553","DOIUrl":"https://doi.org/10.7469/JKSQM.2019.47.3.553","url":null,"abstract":"Purpose: The purpose of this study is to identify the impact of conflicts and cooperation on project performance in the nuclear power plant construction project, thus contributing to the successful performance of project participants and the achievement of project objectives. Methods: This study used a method of conducting a survey of participants in the nuclear power plant construction project and verifying the hypothesis statistically. Results: The results of this study are as follows; First, role conflicts and relationship conflicts have negative effects on collaboration. Second, role conflicts have a negative effects on project performance, but conflict in relation has no significant effects on project performance. Third, collaboration has a positive effects on project performance. Finally, the communication quality in the relationship between conflict and collaboration has been shown to have a Moderated effect. Conclusion: In order to achieve the goal in the nuclear power plant construction project, the level of collaboration should be improved based on conflict management among project participants. ● Received 24 June 2019, 1st revised 10 July, accepted 11 July 2019 † Corresponding Author(joe@ssu.ac.kr) c 2019, The Korean Society for Quality Management This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0) which permits unrestricted non-Commercial use, distribution, and reproduction in any medium, provided the original work is properly cited. ISSN 1229-1889(Print) ISSN 2287-9005(Online) J Korean Soc Qual Manag Vol. 47, No.3: 553-569, September 2019 https://dx.doi.org/10.7469/JKSQM.2019.47.3.553 554 J Korean Soc Qual Manag Vol. 47, No. 3: 553-569, September 2019","PeriodicalId":303033,"journal":{"name":"Journal of the Korean Society for Quality Management","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132542040","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：