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Measuring Trust in Public Sector Organizations – Research Note 衡量公共部门组织的信任度--研究说明
Q2 Psychology Pub Date : 2024-04-08 DOI: 10.16993/sjwop.234
Annika Härenstam, E. Berntson, L. Björk, L. Corin, Rebecca Fältén, Aleksandra Bujacz
The study aims to develop and psychometrically test an instrument to assess trust in public sector organizations. Although trust-based management is of interest in many municipalities in the Nordic countries, an instrument to assess trust adapted for this context is lacking. The present study complies with Luhmann’s system theory and commonly used instruments in this tradition. Data from 240 first-line managers (RR 75%) and 1,871 employees (RR 47%) from all departments in one Swedish municipality were analyzed with a multi-level approach. Out of 16 initial items presented to first-line managers and employees, 8 were retained after the psychometrical testing in both samples. Factor loadings at both within and between levels, and the multilevel homology when exploring convergent and criterion-related validity, showed a similar pattern of two distinct factors. Similar to other previously developed instruments, Supervisory Trust was one dimension. The second construct Organizational Trust included items on trust in politicians and administrative specialists, in addition to trust in top-level managers. The Public Sector Organizational Trust Inventory can be recommended for use in future research on trust at individual as well as group levels.
这项研究旨在开发一种评估公共部门组织信任度的工具,并对其进行心理测试。虽然北欧国家的许多市政当局都对基于信任的管理感兴趣,但却缺乏适合这种情况的信任评估工具。本研究符合 Luhmann 的系统理论和这一传统中常用的工具。研究采用多层次方法,分析了来自瑞典某市所有部门的 240 名一线管理人员(RR 占 75%)和 1871 名员工(RR 占 47%)的数据。在提交给一线管理人员和员工的 16 个初始项目中,有 8 个在对两个样本进行心理测试后被保留下来。在探讨收敛有效性和标准相关有效性时,内部和各层次之间的因子载荷以及多层次同源性都显示出两个不同因子的相似模式。与之前开发的其他工具类似,"监督信任 "是一个维度。第二个维度 "组织信任 "除了包括对高层管理人员的信任外,还包括对政治家和行政专家的信任。公共部门组织信任度量表可推荐用于今后对个人和群体信任度的研究。
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引用次数: 0
When a Crisis Hits, Send in the Psychologists? A Latent Transition Analysis of Help-Seeking Behavior Among Swedish Healthcare Workers During the COVID-19 Pandemic 危机来临时,需要心理学家吗?对 COVID-19 大流行期间瑞典医护人员求助行为的潜在转变分析
Q2 Psychology Pub Date : 2024-03-06 DOI: 10.16993/sjwop.224
Sophia Appelbom, Anna Finnes, R. Wicksell, Aleksandra Bujacz
During a crisis, there is limited time to plan support initiatives for healthcare workers and few resources available to ensure that they engage with them. Using the context of the recent COVID-19 pandemic, this study aimed to investigate help-seeking behaviors among healthcare workers in relation to psychological support initiatives offered to them. Data from a Swedish longitudinal survey following healthcare workers from early (N = 681) to mid-pandemic (N = 396) were analyzed using latent class and transition analyses. We found three patterns of healthcare workers’ help-seeking behavior that applied to both time points: (1) engaging with different forms of group-based support, (2) not participating in any kind of offered support, and (3) only having been offered information-based support. The availability of support declined during the mid-pandemic. Group support users were primarily nurses and frontline workers, with higher levels of burnout symptoms. Our findings suggest that healthcare organizations should limit their implementation of psychological support during a crisis to a few key formats based on social support. Promoting participation from all staff groups may enhance the inclusivity, effectiveness, and sustainability of the support.
在危机期间,为医护人员规划支持措施的时间有限,而确保他们参与这些措施的可用资源也很少。本研究以最近的 COVID-19 大流行为背景,旨在调查医护人员的求助行为与向他们提供的心理支持措施之间的关系。我们使用潜类和过渡分析法分析了一项瑞典纵向调查的数据,该调查跟踪了医护人员从大流行初期(681 人)到中期(396 人)的求助行为。我们发现医护人员的三种求助行为模式同时适用于这两个时间点:(1) 参与不同形式的团体支持,(2) 未参与任何形式的支持,(3) 仅获得信息支持。在大流行中期,提供的支持有所减少。团体支持的使用者主要是护士和一线工作人员,他们的职业倦怠症状程度较高。我们的研究结果表明,医疗机构在危机期间提供的心理支持应仅限于以社会支持为基础的几种主要形式。促进所有员工群体的参与可以增强支持的包容性、有效性和可持续性。
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引用次数: 0
Collective Versus Individual Influence at Work Procedural Autonomy, Individual Arrangements, and Intention to Leave Work in the Eldercare Sector 工作中的集体影响与个人影响 养老护理行业的程序自主、个人安排和离职意向
Q2 Psychology Pub Date : 2024-02-14 DOI: 10.16993/sjwop.230
Helena Håkansson, Caroline Hasselgren, L. Dellve
This study examines the importance of different forms of influence on the work situation for counteracting intentions to leave work among older employees working in the public eldercare sector in Sweden. We particularly study the importance of procedural autonomy and individual arrangements on intention to leave. Procedural autonomy, i.e., the possibility to adjust the workday temporarily without negotiation, is contrasted with individually negotiated arrangements made with a supervisor or manager. The relation between occupational position and the different forms of influence was also controlled for. The article is based on a survey directed to employees aged 55–70 years working in the public eldercare sector in one municipality in Sweden (n=769) and analyzed with structural equation modelling. The results show low intentions to leave, and that procedural autonomy and possibilities for making individual arrangements regarding financial incentives have a negative association with intention to leave. The prevalence of individual arrangements differs depending on class position and the specific arrangement. Flexible schedules and financial incentives are less possible to influence for employees in lower-grade occupational class positions whereas employees in a higher-grade service class position had lower opportunities for making task and work arrangements. Finally, financial incentives are slightly more important than procedural autonomy for intentions to leave, but it is also the only individual arrangement affecting intention to leave.
本研究探讨了不同形式的工作环境对抵消瑞典公共养老护理部门老年雇员离职意向的影响的重要性。我们特别研究了程序自主和个人安排对离职意向的重要性。程序性自主权,即无需协商即可临时调整工作日的可能性,与与主管或经理单独协商的安排形成了鲜明对比。此外,还对职业地位与不同影响形式之间的关系进行了控制。文章基于一项针对瑞典某市 55-70 岁公共养老护理部门员工的调查(n=769),并采用结构方程模型进行了分析。结果显示,员工的离职意愿较低,而程序自主性和在经济激励方面做出个人安排的可能性与离职意愿呈负相关。个人安排的普遍性因班级职位和具体安排而异。灵活的时间安排和经济激励对低级职业类职位的员工影响较小,而对高级服务类职位的员工来说,做出任务和工作安排的机会较少。最后,在离职意向方面,经济激励比程序自主略微重要,但也是唯一影响离职意向的个人安排。
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引用次数: 0
Collective Versus Individual Influence at Work Procedural Autonomy, Individual Arrangements, and Intention to Leave Work in the Eldercare Sector 工作中的集体影响与个人影响 养老护理行业的程序自主、个人安排和离职意向
Q2 Psychology Pub Date : 2024-02-14 DOI: 10.16993/sjwop.230
Helena Håkansson, Caroline Hasselgren, L. Dellve
This study examines the importance of different forms of influence on the work situation for counteracting intentions to leave work among older employees working in the public eldercare sector in Sweden. We particularly study the importance of procedural autonomy and individual arrangements on intention to leave. Procedural autonomy, i.e., the possibility to adjust the workday temporarily without negotiation, is contrasted with individually negotiated arrangements made with a supervisor or manager. The relation between occupational position and the different forms of influence was also controlled for. The article is based on a survey directed to employees aged 55–70 years working in the public eldercare sector in one municipality in Sweden (n=769) and analyzed with structural equation modelling. The results show low intentions to leave, and that procedural autonomy and possibilities for making individual arrangements regarding financial incentives have a negative association with intention to leave. The prevalence of individual arrangements differs depending on class position and the specific arrangement. Flexible schedules and financial incentives are less possible to influence for employees in lower-grade occupational class positions whereas employees in a higher-grade service class position had lower opportunities for making task and work arrangements. Finally, financial incentives are slightly more important than procedural autonomy for intentions to leave, but it is also the only individual arrangement affecting intention to leave.
本研究探讨了不同形式的工作环境对抵消瑞典公共养老护理部门老年雇员离职意向的影响的重要性。我们特别研究了程序自主和个人安排对离职意向的重要性。程序性自主权,即无需协商即可临时调整工作日的可能性,与与主管或经理单独协商的安排形成了鲜明对比。此外,还对职业地位与不同影响形式之间的关系进行了控制。文章基于一项针对瑞典某市 55-70 岁公共养老护理部门员工的调查(n=769),并采用结构方程模型进行了分析。结果显示,员工的离职意愿较低,而程序自主性和在经济激励方面做出个人安排的可能性与离职意愿呈负相关。个人安排的普遍性因班级职位和具体安排而异。灵活的时间安排和经济激励对低级职业类职位的员工影响较小,而对高级服务类职位的员工来说,做出任务和工作安排的机会较少。最后,在离职意向方面,经济激励比程序自主略微重要,但也是唯一影响离职意向的个人安排。
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引用次数: 0
Applicants’ Faith in Recruiters’ Intuition Predicts Process Favorability for the Unstructured Employment Interview Applicants&,对招聘人员的信任直觉预测非结构化面试的过程偏好
Q2 Psychology Pub Date : 2023-09-18 DOI: 10.16993/sjwop.183
Samantha Sinclair
The unstructured employment interview is one of the most popular selection tools among employers and applicants alike. Although past research has shed light on some explanations for practitioners’ preferences for unstructured methods, less is known about the reasons for their popularity among applicants. One reason might be that applicants overestimate recruiters’ intuitive abilities to make judgments about applicant characteristics based on resumes and interviews. The results of this study (N = 345) suggest that recruiters are perceived as much better than laypeople at making judgments about applicants based on resume screening and interviews, and that faith in recruiters’ intuition predicts process favorability for unstructured employment interviews. Moreover, this association remained significant when accounting for attitudes to structured interviews, perceived recruiter expertise, and attitudes to holistic versus mechanic methods in general. The results suggest that overestimation of recruiters’ intuitive expertise may help explain why many people prefer unstructured selection methods.
非结构化的面试是雇主和求职者中最受欢迎的选择工具之一。尽管过去的研究已经揭示了从业者对非结构化方法的偏好的一些解释,但对于他们在申请人中受欢迎的原因却知之甚少。其中一个原因可能是求职者高估了招聘人员根据简历和面试对求职者特征做出判断的直觉能力。这项研究的结果(N = 345)表明,在根据简历筛选和面试对求职者做出判断方面,招聘人员被认为比非专业人士做得更好,而对招聘人员直觉的信任预示着非结构化面试的流程偏好。此外,当考虑到对结构化面试的态度、对招聘人员专业知识的认知以及对整体方法与机械方法的态度时,这种联系仍然很重要。结果表明,高估招聘人员的直觉能力可能有助于解释为什么许多人更喜欢非结构化的选择方法。
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引用次数: 0
Leadership and Employee Well-Being and Work Performance when Working from Home: A Systematic Literature Review 在家工作时的领导、员工幸福感和工作绩效:一项系统的文献综述
Q2 Psychology Pub Date : 2023-09-11 DOI: 10.16993/sjwop.199
Daniel Lundqvist, Andreas Wallo
Following the rapid increase of home-based work brought on by the Covid-19 pandemic, many daily interactions between managers and employees have been carried out digitally. This literature review aims to compile and synthesize previous research regarding the importance of managers and leaders for employee well-being and their work performance when work is carried out from home. The purpose is also to relate these findings to previous reviews when work was performed on-site. Six leadership behaviours are identified as central when working from home. The leader should 1) communicate and promote the use of technology for communication, 2) regularly check, provide feedback and steer towards business goals, 3) show trust in the employee and give autonomy, 4) show support and empathy, 5) encourage and promote health, and 6) balance the need of individual employee with the need of the workgroup. There is little to suggest that leadership exercised when working from home differs from that exercised in a regular on-site workplace. What does seem to vary are the tools used to exercise leadership. More high-quality longitudinal research is needed that examines the importance of leadership over an extended period, considers how often work is performed from home, and combines different data sources and data collection methods.
随着2019冠状病毒病大流行带来的居家工作迅速增加,管理人员和员工之间的许多日常互动都以数字方式进行。这篇文献综述的目的是汇编和综合以往关于管理者和领导者对员工幸福感和工作绩效的重要性的研究,当他们在家工作时。目的还在于将这些发现与现场进行工作时的先前审查联系起来。在家工作时,六种领导行为被确定为核心。领导者应该1)沟通并促进技术的使用,2)定期检查,提供反馈并引导业务目标,3)对员工表示信任并给予自主权,4)表示支持和同情,5)鼓励和促进健康,6)平衡员工个人的需求与工作组的需求。几乎没有证据表明,在家工作时锻炼的领导力与在常规的现场工作场所锻炼的领导力有什么不同。似乎不同的是用来行使领导力的工具。需要更多高质量的纵向研究,在较长一段时间内检验领导力的重要性,考虑在家工作的频率,并结合不同的数据来源和数据收集方法。
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引用次数: 0
The Effectiveness of a Hybrid Off-Job Crafting Intervention on Employees’ Psychological Needs Satisfaction and Well-Being 混合型脱产加工干预对员工心理需求、满意度和幸福感的影响
Q2 Psychology Pub Date : 2023-06-26 DOI: 10.16993/sjwop.181
Merly Kosenkranius, F. Rink, Oliver Weigelt, Machteld van den Heuvel, J. de Bloom
Off-job crafting entails deliberate changes people can make in their non-work activities to meet their personal goals and satisfy psychological needs. We conducted a quasi-experimental study with a waitlist control group in three organizations in Finland (N = 86) to evaluate whether participation in a hybrid off-job crafting intervention stimulates employees’ off-job crafting efforts and, in turn, enhances psychological need satisfaction, subjective vitality and work engagement. Intervention group participants took part in an off-job crafting workshop, set a personal crafting goal for the four-week intervention period, received support from a specifically designed smartphone app, and attended a reflection workshop. With a study design consisting of seven measurement occasions in the intervention group and four in the waitlist control group, we examined both the intra-individual and inter-individual effects of the intervention. Contrary to our expectations, intervention group participants did not improve in their off-job crafting efforts, needs satisfaction and well-being over time compared to their own baseline and the waitlist control group. We conducted a detailed process evaluation to shed light on the mechanisms possibly influencing the effectiveness of the intervention. Participants who made less progress with their goal, were less satisfied with the intervention, and participants who did not set a goal focusing on their least satisfied need, experienced a steeper decline in off-job crafting, needs satisfaction and well-being. Interestingly, setting a SMARTer goal and being a more active app user also had a negative effect on the development of one’s off-job crafting, needs satisfaction and well-being over time.
工作之外的手工制作需要人们在非工作活动中做出深思熟虑的改变,以满足他们的个人目标和心理需求。我们在芬兰的三个组织(N = 86)进行了一项准实验研究,以候选名单控制组为研究对象,评估参与混合型离职制作干预是否能刺激员工的离职制作努力,进而提高心理需求满意度、主观活力和工作投入。干预组的参与者参加了一个下班后的手工艺工作坊,为四周的干预期设定了一个个人手工艺目标,接受了一个专门设计的智能手机应用程序的支持,并参加了一个反思工作坊。我们的研究设计包括干预组的7个测量场合和候补名单对照组的4个测量场合,我们检查了干预的个体内部和个体之间的影响。与我们的预期相反,随着时间的推移,与他们自己的基线和候补名单对照组相比,干预组的参与者在下班后的制作努力、需求满意度和幸福感方面并没有改善。我们进行了详细的过程评估,以阐明可能影响干预效果的机制。那些在目标上进展较慢的参与者,对干预的满意度较低,而那些没有将目标集中在他们最不满足的需求上的参与者,在工作之外的制作、需求满意度和幸福感方面都经历了更大的下降。有趣的是,随着时间的推移,设定一个更明智的目标和成为一个更活跃的应用用户也会对一个人的业余技能、需求满意度和幸福感产生负面影响。
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引用次数: 1
Moral Stress among Swedish Health Care Workers During the COVID-19 Pandemic: A Cross-Sectional Study COVID-19大流行期间瑞典卫生保健工作者的道德压力:一项横断面研究
Q2 Psychology Pub Date : 2023-02-16 DOI: 10.16993/sjwop.170
Martina E. Gustavsson, N. Juth, J. von Schreeb, F. Arnberg
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引用次数: 1
Special Issue Editorial: New Perspectives on Workplace Interventions 特刊社论:工作场所干预的新视角
Q2 Psychology Pub Date : 2023-01-01 DOI: 10.16993/sjwop.237
Johan Simonsen Abildgaard, Susanne Tafvelin, Marit Christensen
The aim of the current special issue is to promote and foster development, debate, and knowledge of workplace Interventions. It is fitting that SJWOP, being a Scandinavian journal, has taken on the task of foregrounding intervention research. Scandinavian work and organizational psychologists have since the late 1990’s been at the forefront of the development of research into organizational interventions, for example by promoting a focus on not only effect, but also on process evaluation. This tradition has been kept alive by new generations of Scandinavian researcher who share the ideals of increasing our knowledge about the working mechanisms of interventions. But organizational interventions have proven to be much broader than just participatory interventions, and the current special issue contains a range of intervention approaches and methodological approaches. The papers in the special issue each present different areas and approaches in advancing our knowledge about interventions. We are pleased to publish both conceptual papers on evaluation and new forms of intervention as well as evaluations of interventions expanding our methodological toolbox.
本期特刊的目的是促进和促进工作场所干预的发展、辩论和知识。作为一家斯堪的纳维亚期刊,SJWOP承担了将干预研究放在前台的任务,这是很合适的。自20世纪90年代末以来,斯堪的纳维亚的工作和组织心理学家一直处于组织干预研究发展的前沿,例如,他们不仅关注效果,还关注过程评估。这一传统被新一代的斯堪的纳维亚研究人员保留了下来,他们分享了增加我们对干预措施工作机制的知识的理想。但是,组织干预已被证明比参与性干预要广泛得多,当前的特刊包含了一系列干预方法和方法方法。特刊上的论文分别介绍了不同的领域和方法,以提高我们对干预措施的认识。我们很高兴发表关于评估和新形式干预以及干预评估的概念性论文,以扩大我们的方法工具箱。
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引用次数: 0
What Works for whom in which Circumstances? An Integrated Realist Evaluation Model for Organisational Interventions 什么在什么情况下对谁有效?组织干预的综合现实主义评价模型
Q2 Psychology Pub Date : 2023-01-01 DOI: 10.16993/sjwop.171
Hamid Roodbari, K. Nielsen, C. Axtell
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引用次数: 2
期刊
Scandinavian Journal of Work and Organizational Psychology
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