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Strategic outsourcing: a lean tool of healthcare supply chain management 战略外包:医疗保健供应链管理的精益工具
Pub Date : 2013-11-10 DOI: 10.1108/SO-11-2011-0035
C. Guimarães, José Crespo de Carvalho
Purpose – Considering lean thinking inside and beyond the organisation's boundaries, in the extended supply chain, this paper aims to fill a literature gap clearly stating some outsourcing practices as lean practices and establishing a deployment evolution parallel between both practices.Design/methodology/approach – A literature review was carried out collecting cases of lean deployment in healthcare, from both scientific and grey literature. Cases were classified according to lean deployment taxonomy in healthcare settings, showing some differences in lean journey stages in 15 countries.Findings – There is an alignment between SCM thinking in healthcare and lean thinking that places a SCM decision as outsourcing as a lean practice serving not only strategic intent but solving operational efficiency. There is a match between different outsourcing drivers (transactional, strategic and transformational) and lean maturity levels. The main constraint to deployment of both lean and outsourcing practices are c...
目的-考虑到精益思维的内部和超越组织的边界,在扩展的供应链,本文旨在填补文献空白,清楚地说明一些外包实践作为精益实践,并建立部署演变平行于两个实践。设计/方法论/方法-从科学文献和灰色文献中收集医疗保健中精益部署的案例,进行文献综述。根据医疗机构的精益部署分类法对病例进行分类,显示出15个国家在精益旅程阶段的一些差异。发现——医疗保健领域的供应链管理思维和精益思维之间存在一致性,将供应链管理决策作为外包的精益实践,不仅服务于战略意图,而且解决了运营效率。在不同的外包驱动因素(事务性、战略性和转型性)和精益成熟度级别之间存在匹配。部署精益和外包实践的主要约束是c…
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引用次数: 34
Legal process outsourcing: the provider landscape 法律流程外包:提供商景观
Pub Date : 2013-11-10 DOI: 10.1108/SO-11-2012-0021
Mary C Lacity, L. Willcocks
Purpose – Nearly all legal firms and in‐house counsels will have to consider the opportunities and risks afforded by the rapidly changing legal process outsourcing (LPO) market, estimated to be worth $2.4bn globally, and growing rapidly. The purpose of this Industry Insight is to assess the current LPO provider landscape by analyzing data on 27 LPO providers.Design/methodology/approach – The authors analyzed LPO provider data collected in 2011 by Orbys, a leading sourcing and transformation advisory firm based in Europe. The 27 providers in the sample include specialist LPO providers, full service LPO providers, and global BPO providers that offer LPO services. The authors assessed LPO provider services, provider competencies, geographic location, pricing, team composition, and staff turnover rates.Findings – The LPO providers in the sample provide a variety of services, including litigation, intellectual property, corporate, compliance, procurement, employment, property, and consulting services. LPO prov...
目的——几乎所有的律师事务所和内部顾问都必须考虑快速变化的法律流程外包(LPO)市场所带来的机遇和风险,该市场在全球估计价值24亿美元,且增长迅速。本行业洞察的目的是通过分析27家LPO提供商的数据来评估当前LPO提供商的状况。设计/方法/途径——作者分析了Orbys(一家总部位于欧洲的领先采购和转型咨询公司)在2011年收集的LPO供应商数据。样本中的27家提供商包括专业LPO提供商、全面服务LPO提供商和提供LPO服务的全球BPO提供商。作者评估了LPO提供商服务、提供商能力、地理位置、定价、团队组成和员工流动率。调查结果-样本中的LPO提供商提供各种服务,包括诉讼、知识产权、公司、合规、采购、就业、财产和咨询服务。提供法律服务外包的箴言……
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引用次数: 9
Managing Attrition in Offshore Finance and Accounting Outsourcing: Exploring the Interplay of Competing Institutional Logics 管理离岸金融和会计外包中的损耗:探讨竞争制度逻辑的相互作用
Pub Date : 2012-11-16 DOI: 10.1108/17538291211291765
B. Nicholson, A. Aman
Purpose – Managing attrition is a major challenge for outsourcing vendors. Literature on management control in offshore outsourcing is dominated by the formal approaches to control design, which do not adequately consider the influence of contextual factors. This article aims to adopt the lens of institutional theory, and use empirical data gathered from case studies in both the UK and India to improve the understanding of the institutional logics that shape the control of attrition.Design/methodology/approach – This article draws on in‐depth qualitative research undertaken with directors and senior managers in client and vendor firms engaged in outsourcing relationships that span both corporate and national boundaries. Drawing on empirical data from the UK and India, the interplay between the management control of attrition and contextual factors is analysed, and the practices adopted to manage these contextual factors are also identified and discussed.Findings – The analysis presents relevant aspects of...
目的-管理人员流失是外包供应商面临的主要挑战。关于离岸外包管理控制的文献以控制设计的正式方法为主,没有充分考虑情境因素的影响。本文旨在采用制度理论的视角,并使用从英国和印度的案例研究中收集的经验数据来提高对形成损耗控制的制度逻辑的理解。设计/方法论/方法-本文借鉴了与客户和供应商公司的董事和高级管理人员进行的深入的定性研究,这些公司和供应商公司从事跨公司和国家边界的外包关系。借鉴英国和印度的经验数据,分析了人员流失管理控制与环境因素之间的相互作用,并确定和讨论了管理这些环境因素所采用的实践。分析提出了……的相关方面。
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引用次数: 13
Towards a framework for transferring technology knowledge between facilities 建立一个在设施之间转移技术知识的框架
Pub Date : 2012-11-16 DOI: 10.1108/17538291211291756
Andre McBeath, P. Ball
Purpose – The transfer of technical know‐how is now recognised as an essential component in the globalised expansion of multinational companies. As these companies offshore or outsource their operations the success of the new facility can depend on the ability to convey both tacit and explicit knowledge willingly during all phases of the transfer. There is a lack of clarity in current literature on the success factors for effective transfer of knowledge on production parts transfer and an absence of frameworks. The purpose of the research reported in this paper is to examine documented success factors and propose an integrated framework.Design/methodology/approach – Peer reviewed literature was used to establish dominant themes on knowledge‐sharing from which interview and survey were designed and undertaken to establish motivating factors.Findings – Five key themes required for successful knowledge transfer were established for moving parts to new production facilities: willingness to share information, ...
目的-技术诀窍的转移现在被认为是跨国公司全球化扩张的重要组成部分。由于这些公司将其业务离岸或外包,新设施的成功可能取决于在转移的所有阶段是否愿意传达隐性和显性知识。在目前的文献中,缺乏对生产零件转移的知识有效转移的成功因素的清晰度和缺乏框架。本研究报告的目的是检视文献记载的成功因素,并提出一个整合的框架。设计/方法/方法-采用同行评议的文献来确定知识共享的主要主题,并设计和开展访谈和调查,以确定激励因素。研究结果-建立了将零件转移到新生产设施的成功知识转移所需的五个关键主题:共享信息的意愿,…
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引用次数: 23
Small firm entrepreneurial outsourcing: traditional problems, nontraditional solutions 小企业创业外包:传统问题,非传统解决方案
Pub Date : 2012-11-16 DOI: 10.1108/17538291211291774
P. Murphy, Zhaohui Wu, H. Welsch, Daniel R. Heiser, S. Young, Bin Jiang
Purpose – Pursuing objectives despite limited internal resources and leveraging external resources despite non‐ownership are familiar hallmarks of entrepreneurial firms. Although outsourcing is the standard way for businesses to surmount these barriers, entrepreneurial firms often lack the resources to purchase outsourcing arrangements. The purpose of this paper is to shed light on how entrepreneurial firms can better procure and benefit from outsourcing arrangements.Design/methodology/approach – The paper examines six entrepreneurial firms in a Shanghai business incubator as they undertook a variety of outsourcing arrangements. It utilizes an integrative framework based on transaction cost theory, resource dependency theory, and the resource‐based view. It then cross‐hatches those three theory bases with four outsourcing modes (full, partial, spinout, inter‐outsourcing) and case study methodology.Findings – The paper's findings yield three novel propositions for strategic and ex ante entrepreneurial firm...
目的——在有限的内部资源下追求目标,在非所有权的情况下利用外部资源,这是创业型公司熟悉的特征。尽管外包是企业克服这些障碍的标准方式,但创业型公司往往缺乏购买外包安排的资源。本文的目的是阐明创业公司如何更好地从外包安排中获得和受益。设计/方法/方法-本文考察了上海一家企业孵化器中的六家创业公司,因为他们承担了各种外包安排。它采用了一个基于交易成本理论、资源依赖理论和资源基础观点的综合框架。然后,将这三个理论基础与四种外包模式(全部、部分、分拆、内部外包)和案例研究方法交叉孵化。研究结果-本文的研究结果为战略和事前创业公司提出了三个新命题…
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引用次数: 24
HRM practices during the global recession (2008‐2010) 全球经济衰退期间的人力资源管理实践(2008 - 2010)
Pub Date : 2012-11-16 DOI: 10.1108/17538291211291747
V. Wickramasinghe, G. Perera
Purpose – The purpose of this paper is to investigate human resource management (HRM) practices adopted by firms during the recession period of 2008‐2010, their impact on employees' happiness at work, and whether there are any differences by the size of the firm.Design/methodology/approach – Two survey questionnaires were developed for the study, one targeting non‐managerial employees and the other targeting senior managers. Two random samples of non‐managerial employees (n=263) and senior managers (n=76) attached fulltime to globally distributed software development firms in Sri Lanka responded. For the data analysis, descriptive statistics, factor analysis, analysis of variance, and multiple regression were used.Findings – It was found that reduction in financial rewards, reduction in benefits, and training and development provision significantly vary by the size of the firm. Further, the communication of information, performance management, reduction in financial rewards, and reduction in benefits sign...
目的-本文的目的是调查人力资源管理(HRM)的企业在2008 - 2010年的经济衰退期间采用的做法,他们对员工的幸福感在工作中的影响,以及是否有任何差异的公司的规模。设计/方法/方法-为研究开发了两份调查问卷,一份针对非管理员工,另一份针对高级管理人员。两组随机抽样的非管理雇员(n=263)和高级管理人员(n=76)在斯里兰卡的全球分布式软件开发公司全职工作。数据分析采用描述性统计、因子分析、方差分析和多元回归分析。研究结果——研究发现,经济奖励、福利、培训和发展方面的减少因公司规模的不同而有显著差异。进一步,信息沟通、绩效管理、财务奖励的减少、福利标志的减少……
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引用次数: 18
Survey results: are client organizations responding to anti‐offshoring pressures? 调查结果:客户组织是否对反离岸压力做出了回应?
Pub Date : 2012-06-22 DOI: 10.1108/17538291211257600
Shaji Khan, Mary C Lacity
Purpose – Given the global economic recession, anti‐offshoring political campaign platforms and proposed anti‐offshoring legislation in many developed countries, organizations face pressure to keep jobs in their home country. The purpose of this study is to determine the extent to which organizations are responding to anti‐offshoring pressures. It aims to ask whether client organizations are changing their buying patterns for information technology outsourcing (ITO) and business process outsourcing (BPO) services because of anti‐offshoring pressures.Design/methodology/approach – A survey was administered to respondents representing 84 client organizations that purchase ITO and BPO services. Nine countries are represented, but the data primarily capture US client responses.Findings – Overall, it was found that client organizations are not changing their buying patterns because of anti‐offshoring pressures. Client respondents report strong satisfaction with offshore outsourcing of IT and business services. ...
鉴于全球经济衰退,反离岸政治竞选平台和许多发达国家拟议的反离岸立法,组织面临着将工作岗位留在本国的压力。本研究的目的是确定组织对反离岸压力的反应程度。它的目的是询问客户组织是否因为反离岸压力而改变了他们对信息技术外包(ITO)和业务流程外包(BPO)服务的购买模式。设计/方法/方法——对84家购买ITO和BPO服务的客户组织的受访者进行了调查。9个国家都有代表,但数据主要是美国客户的反应。调查结果-总体而言,我们发现客户组织并没有因为反离岸压力而改变他们的购买模式。客户受访者对IT和业务服务的离岸外包表示非常满意. ...
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引用次数: 15
Strategic sourcing, sourcing capability and firm performance in the US textile and apparel industry 战略采购,采购能力和公司在美国纺织和服装行业的表现
Pub Date : 2012-06-22 DOI: 10.1108/17538291211257592
Jin Su, Vidyaranya B. Gargeya
Purpose – With the intense competition in the global textile and apparel industry and the uncertainty of the global textile and apparel business environment, sourcing has increasingly assumed a pivotal strategic role in textile and apparel supply chain management. Strategic sourcing is crucial for firms to obtain or sustain competitiveness in world marketplace. The purpose of this paper is to examine empirically how strategic sourcing and sourcing capability impact firm performance in the US textile and apparel industry.Design/methodology/approach – Empirical survey‐based research methodology was implemented to examine the research questions and model. Data were collected from the 152 firms in the US textile and apparel industry.Findings – The findings show that strategic sourcing leads to greater emphasis on sourcing capability and positively impacts firm performance.Originality/value – The study contributes to understanding of supply chain management using data from the US textile and apparel industry t...
目的-随着全球纺织服装行业的激烈竞争和全球纺织服装商业环境的不确定性,采购在纺织服装供应链管理中越来越扮演着举足轻重的战略角色。战略采购是企业在世界市场上获得或维持竞争力的关键。本文的目的是实证研究战略采购和采购能力如何影响企业绩效在美国纺织和服装行业。设计/方法/方法-采用基于实证调查的研究方法来检查研究问题和模型。数据收集自美国纺织和服装行业的152家公司。研究结果-研究结果表明,战略采购使企业更加重视采购能力,并对企业绩效产生积极影响。原创性/价值-本研究利用美国纺织和服装行业的数据,有助于理解供应链管理。
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引用次数: 30
The past and future of time zone challenges 时区挑战的过去和未来
Pub Date : 2012-06-22 DOI: 10.1108/17538291211257619
E. Carmel
Purpose – The purpose of this paper is to answer the question asked by Buelen “What do we still need to learn about outsourcing across time zones?”.Design/methodology/approach – This paper serves as a response to the commentary by Erik Beulen in SOIJ Vol. 5 No. 1 titled “I'm working while they're sleeping: time zone separation challenges and solutions”.Findings – The paper finds that we are still very much at the beginning of the “era of time zone dependent work.”Originality/value – This futures analysis leads to the projection that many more individuals will be entering time zone dependent work. While technology may elevate some of the hardships of temporal separation, it will exacerbate others.
目的——本文的目的是回答Buelen提出的问题“关于跨时区的外包,我们还需要了解什么?”设计/方法论/方法——本文是对Erik Beulen在SOIJ Vol. 5 No. 1题为“我在工作,而他们在睡觉:时区分离的挑战和解决方案”的评论的回应。研究发现——该论文发现,我们在很大程度上仍处于“依赖时区工作的时代”的开端。原创性/价值——这种未来分析导致更多的人将从事时区相关的工作。虽然技术可能会提升暂时分离的一些困难,但它会加剧其他困难。
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引用次数: 5
Vertical integration moment in dynamic markets 动态市场中的垂直整合时刻
Pub Date : 2012-06-22 DOI: 10.1108/17538291211257583
Rui Fernandes, B. Gouveia, C. Pinho
Purpose – This paper intends to quantify the impact of anticipating a capacity expansion, treated as a risky investment in a strategic vertical integration.Design/methodology/approach – This paper adapts the real option methodology to a time frame model. It uses a case study to investigate the vertical integration approach.Findings – The integration value depends on the demand critical level under market volatility. The existence of demand positive jumps affects the demand critical value and the integration decision moment.Research limitations/implications – The numerical example is limited to a single organization, but the findings allow a generalization of the proposed framework.Practical implications – The model helps managers to more accurately decide to change from outsourcing to an integration strategy and defer commitment until future uncertainties, related with market and lack of information, can be partially solved. Finally, the paper provides a time framework for a strategic decision support sys...
目的-本文旨在量化预期产能扩张的影响,将其视为战略垂直整合中的风险投资。设计/方法/方法-本文将实物期权方法应用于时间框架模型。本文通过一个案例研究来探讨垂直整合方法。研究结果-整合值取决于市场波动下的需求临界水平。需求正跳变的存在影响着需求临界值和集成决策矩。研究局限性/启示-数值示例仅限于单个组织,但研究结果允许提出的框架的概括。实际意义-该模型帮助管理者更准确地决定从外包到集成战略的转变,并推迟承诺,直到与市场和缺乏信息相关的未来不确定性可以部分解决。最后,本文提供了一个战略决策支持系统的时间框架。
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引用次数: 4
期刊
Strategic Outsourcing: An International Journal
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