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Proceedings of the 9th World Construction Symposium 2021 on Reshaping construction: Strategic, Structural and Cultural Transformations towards the 'Next Normal'最新文献

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DEVELOPMENT OF A FRAMEWORK FOR FLOOD MITIGATION IN FIJI 制定斐济减轻洪灾的框架
M. Guo, A. Gurmu, L. Tivendale
A large portion of infrastructure was flooded by water running off pavements or overflowing from the drainage systems in Fiji. The main objectives of this study are to identify the most suitable drainage management solution to reduce the overflow of the drainage system in Fiji, and to develop a framework of drainage management systems. The literature review was conducted to identify various drainage systems used to mitigate flooding around the world. After the review, the characteristics of Fiji such as climate pattern, location and soil type were analysed in the case study section. Secondary data which was obtained from Australia, Norway, the Netherlands, the U.S., Korea, and China were used in the research. The characteristics of Fiji were then mapped to other countries and a scoring system was created to analyse the suitability of different flood mitigation techniques in Fiji. Finally, multiple flood management strategies were proposed, and a drainage management framework for flood mitigation was developed.
斐济的大部分基础设施被人行道上流出的水或排水系统溢出的水淹没。本研究的主要目标是确定最合适的排水管理解决方案,以减少斐济排水系统的溢流,并制定排水管理系统框架。进行文献综述是为了确定世界各地用于减轻洪水的各种排水系统。在审查之后,在案例研究部分分析了斐济的气候模式、地理位置和土壤类型等特征。从澳大利亚、挪威、荷兰、美国、韩国和中国获得的二手数据被用于研究。然后将斐济的特点映射到其他国家,并创建了一个评分系统,以分析斐济不同的洪水缓解技术的适用性。最后,提出了多种洪水管理策略,并制定了缓解洪水的排水管理框架。
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引用次数: 0
OPTIMISING VALUE DURING CONSTRUCTION SCHEDULE ACCELERATION 施工进度加速过程中的价值优化
Wpm Silva, S. Gunatilake, M. Fasna
Construction Schedule Acceleration (CSA) can affect not just the time but many other project aspects. During a CSA, there can be many impacts having significant effects on the project value. Previous studies have highlighted the importance of considering quality, productivity and functionality at a CSA along with cost and time. The aim of this research is, therefore, to investigate how value can be optimised during a CSA process. A qualitative research approach was adopted. Altogether, ten semi-structured interviews were conducted. The interview data were transcribed and analysed using a manually performed content analysis. This study has revealed types of CSA based on the purpose (delay minimising purpose or non-delay minimising purpose) and the party who initiates it. Cost, quality, functionality, productivity and profitability were identified as main value considerations during a CSA other than time. Applicability of value management (VM) job plan stages and Earned Value Management (EVM) indicators during different CSA stages to optimise value were also found. Finally, these findings were mapped in a framework to show how VM and EVM concepts could be used in enhancing value during a CSA. The framework conceptualises the relationship between “value” and CSA and how it varies upon distinct parties of a construction project during different stages and types of CSA. The proposed framework can be used as a guidance for optimising the value during the stages of a CSA.
施工进度加速(CSA)不仅会影响工期,还会影响项目的许多其他方面。在CSA期间,可能会有许多对项目价值有重大影响的影响。先前的研究强调了在CSA中考虑质量、生产力和功能以及成本和时间的重要性。因此,本研究的目的是调查在CSA过程中如何优化价值。采用定性研究方法。总共进行了十次半结构化访谈。使用手动执行的内容分析对访谈数据进行转录和分析。本研究揭示了基于目的(延迟最小化目的或非延迟最小化目的)和发起方的CSA类型。在CSA期间,成本、质量、功能、生产力和盈利能力被确定为除了时间之外的主要价值考虑因素。价值管理(VM)作业计划阶段和挣值管理(EVM)指标在不同CSA阶段对价值优化的适用性也被发现。最后,这些发现被映射到一个框架中,以显示VM和EVM概念如何在CSA期间用于提高价值。该框架概念化了“价值”与CSA之间的关系,以及在不同阶段和不同类型的CSA中,建筑项目不同各方的“价值”是如何变化的。建议的框架可以用作在CSA阶段优化价值的指导。
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引用次数: 0
ACCURACY OF TRADITIONAL CONTINGENCY ESTIMATION IN THE CONSTRUCTION INDUSTRY 建筑业中传统权变估算的准确性
N. Jeyananthan, A. Shandraseharan, U. Kulatunga
Contingency amounts are allocated in the construction projects to deal with uncertainties arising during the projects. Contingency amounts are usually estimated traditionally by simply adding a percentage of the estimated contract amount. However, the traditional system of contingency estimation is heavily criticised as ineffective due to several reasons. Therefore, this research focuses on evaluating the level of accuracy of current contingency estimation techniques in the Sri Lankan context. This study adopted a mixed-method research approach. Empirical data were collected using expert interviews and questionnaire survey. Data collected from the expert interviews were analysed using manual content analysis. Descriptive statistics and inferential statistics were used to analyse the questionnaire survey data. Findings revealed that inexpensiveness is the highly motivating factor for the rigid usage of the traditional method to estimate contingency in the Sri Lankan context. Estimated contract amount, procurement method, payment method, and type of client were identified as highly influencing factors in contingency estimation. Finally, the hypothesis test of this study revealed that the traditional contingency estimation is ineffective. Since the traditional contingency estimation proved ineffective and highly inaccurate, experts in the industry should consider a flexible alternative approach in contingency estimation to improve the accuracy of the contingency amount.
在建设项目中分配应急金额,以应对项目中出现的不确定性。传统上,应急金额通常是通过简单地加上估计合同金额的百分比来估计的。然而,由于一些原因,传统的权变估计系统被严重批评为无效的。因此,本研究的重点是评估斯里兰卡背景下当前应急估计技术的准确性水平。本研究采用混合方法研究方法。采用专家访谈法和问卷调查法收集实证数据。从专家访谈中收集的数据使用手动内容分析进行分析。采用描述性统计和推断性统计对问卷调查数据进行分析。研究结果表明,在斯里兰卡的情况下,成本低廉是严格使用传统方法来估计偶然性的高度激励因素。预计合同金额、采购方式、付款方式和客户类型是影响应急评估的重要因素。最后,本研究的假设检验表明,传统的权变估计是无效的。由于传统的权变估算方法效率低下且不准确,业内专家应考虑采用灵活的替代方法进行权变估算,以提高权变金额的准确性。
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引用次数: 0
A framework to measure collaboration in a construction project 用于度量建设项目中协作的框架
Deepjyoti Nath, Varun Kumar Reja, K. Varghese
Collaboration amongst stakeholders in a construction project plays a significant role in managing and completing a project successfully. It specifically helps in interface management amongst the stakeholders. Among the various aspects of collaboration, there are two key factors that predominant. Firstly, the psychological factors that define a person as a natural collaborator, and secondly, the project-level enablers that determine a collaborative project. Therefore, in this study, two inductive theories are developed- one for psychological factors and another for project-level enablers of collaboration. This study aims to identify the key psychological factors and project enablers associated with collaboration and develop a conceptual framework to measure collaboration in a construction project. The workflow of the conceptual framework is developed in the first part of the research, and the input requirements are quantified. Robust hypothesis testing methodology is adopted to identify the key psychological factors and project enablers. Hypotheses testing yields three specific psychological factors for defining a person as a natural collaborator, and six enablers are essential for facilitating project collaboration. These results are used as input parameters in the derived conceptual framework to measure the level of collaboration in a construction project.
在建设项目中,利益相关者之间的合作对项目的管理和成功完成起着重要的作用。它特别有助于涉众之间的接口管理。在协作的各个方面中,有两个关键因素占主导地位。首先,将一个人定义为自然合作者的心理因素,其次,决定协作项目的项目级推动者。因此,本研究发展了两种归纳理论,一种是针对心理因素,另一种是针对项目层面的合作促成因素。本研究旨在确定与协作相关的关键心理因素和项目促成因素,并开发一个概念性框架来衡量建设项目中的协作。第一部分研究了概念框架的工作流程,并对输入需求进行了量化。采用稳健的假设检验方法来确定关键的心理因素和项目推动因素。假设测试产生了将一个人定义为自然合作者的三个特定的心理因素,以及促进项目协作的六个促成因素。这些结果被用作衍生概念框架的输入参数,以衡量建设项目中的协作水平。
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引用次数: 1
USE OF AUGMENTED REALITY FOR EFFICIENT BUILDING MAINTENANCE IN SRI LANKA 在斯里兰卡使用增强现实技术进行高效的建筑维护
M. Rajapaksha, P. Sridarran, R. Rathnayake
With the advent of technological advancements in the field of building maintenance, attempts have been taken to address the issues confronted by building maintenance technicians in the global context. Augmented Reality (AR) is one such concept which combines real environment with virtual content in 3D space that is experimented and proven to be effective in making the building maintenance activities more efficient by eliminating the causes for such difficulties faced by the technicians. In Sri Lanka, there is very limited use of such technologies in building maintenance practices and it is reasonable to mention that use of AR is minimum in this field. A gap is identified as there is no considerable literature exploring applications of Augmented Reality to ease building maintenance activities in Sri Lanka. Therefore, an effort is made to investigate into this area through a qualitative approach by taking a case into study and conducting interviews among technicians followed by an expert interview. The research highlights the use of AR in making the building maintenance practices in terms of data and instruction visualization leading to more efficient and effective outcomes while discussing on the benefits such as making maintenance tasks efficient, cost and time savings and high customer satisfaction as well as possible barriers for implementation of a similar program such as developing a Building Information Model to an existing building, inconvenience in making technicians adopted into a new system in the context of Sri Lanka
随着建筑维修领域的技术进步,人们试图在全球范围内解决建筑维修技术人员所面临的问题。增强现实(AR)就是这样一个概念,它将真实环境与3D空间中的虚拟内容结合起来,通过消除技术人员面临的这些困难的原因,有效地提高了建筑物维修活动的效率。在斯里兰卡,这些技术在建筑维护实践中的使用非常有限,可以合理地提到,AR在这一领域的使用是最少的。一个差距被确定为没有相当大的文献探索增强现实的应用,以减轻斯里兰卡的建筑维护活动。因此,我们努力通过一种定性方法来调查这一领域,方法是将一个案例纳入研究,并在技术人员中进行访谈,然后进行专家访谈。该研究强调了在数据和指令可视化方面使用AR进行建筑维护实践,从而产生更高效和有效的结果,同时讨论了诸如使维护任务高效,节省成本和时间以及高客户满意度等好处,以及实施类似计划的可能障碍,例如为现有建筑开发建筑信息模型。在斯里兰卡的情况下,使技术人员采用新制度的不便
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引用次数: 0
ENERGY RETROFITS FOR IMPROVING ENERGY EFFICIENCY IN BUILDINGS: A REVIEW OF HVAC AND LIGHTING SYSTEMS 提高建筑物能源效率的能源改造:暖通空调和照明系统综述
M. R. Amjath, H. Chandanie, S. Amarasinghe
It has been observed that inefficient buildings consume three to five times more energy than efficient buildings. Subsequently, improving the Energy Efficiency (EE) of existing buildings, which account for a significant portion of the energy consumption of the building sector, has become a top priority. Also, Heating, Ventilation, and Air Conditioning (HVAC) and lighting systems typically account for three-quarters of a building's energy consumption. Hence, focus on the energy efficiency improvements associated with these subsystems is entailed to optimise the energy use of buildings in comparison to other energy consumers. Energy Retrofit (ER) is defined as the main approach in improving the energy efficiency of buildings to achieve energy reduction goals. Nevertheless, there is a general lack of awareness regarding ER. Thus, the purpose of this article is to bridge this research gap by critically reviewing the applicable literature on ER. The paper first analysed the role of retrofits in buildings concerning optimising energy performance. The paper also discusses the implementation process of ER, which includes five steps viz. pre-retrofit survey, energy auditing, and performance assessment, identification of suitable and feasible retrofit options, site implementation and commissioning, and validation and verification. Further, different types of ER applicable to HVAC and lighting systems are discussed. In their endeavor to enhance the EE of existing buildings, practitioners could apply the findings of this study, as a basis to understand the available ER types and as a measure to gauge the efficiency of existing buildings, which will facilitate effective decision-making.
据观察,低效建筑消耗的能源是高效建筑的三到五倍。因此,提高现有建筑的能源效率(EE),这是占建筑部门能源消耗的很大一部分,已成为当务之急。此外,供暖、通风和空调(HVAC)和照明系统通常占建筑物能耗的四分之三。因此,与其他能源消费者相比,重点关注与这些子系统相关的能源效率改进,以优化建筑物的能源使用。能源改造被定义为提高建筑物能源效率以达到节能目标的主要方法。然而,人们普遍缺乏对急诊的认识。因此,本文的目的是通过批判性地回顾有关ER的适用文献来弥合这一研究差距。本文首先分析了建筑改造在优化能源性能方面的作用。本文还讨论了ER的实施过程,包括五个步骤,即改造前调查,能源审计和绩效评估,确定合适和可行的改造方案,现场实施和调试,以及验证和验证。此外,还讨论了适用于暖通空调和照明系统的不同类型的ER。从业员在努力提高既有建筑的电子电气性能时,可以将本研究的结果作为了解现有建筑电子电气性能类型的基础,并作为衡量既有建筑效率的一种措施,从而促进有效的决策。
{"title":"ENERGY RETROFITS FOR IMPROVING ENERGY EFFICIENCY IN BUILDINGS: A REVIEW OF HVAC AND LIGHTING SYSTEMS","authors":"M. R. Amjath, H. Chandanie, S. Amarasinghe","doi":"10.31705/wcs.2021.25","DOIUrl":"https://doi.org/10.31705/wcs.2021.25","url":null,"abstract":"It has been observed that inefficient buildings consume three to five times more energy than efficient buildings. Subsequently, improving the Energy Efficiency (EE) of existing buildings, which account for a significant portion of the energy consumption of the building sector, has become a top priority. Also, Heating, Ventilation, and Air Conditioning (HVAC) and lighting systems typically account for three-quarters of a building's energy consumption. Hence, focus on the energy efficiency improvements associated with these subsystems is entailed to optimise the energy use of buildings in comparison to other energy consumers. Energy Retrofit (ER) is defined as the main approach in improving the energy efficiency of buildings to achieve energy reduction goals. Nevertheless, there is a general lack of awareness regarding ER. Thus, the purpose of this article is to bridge this research gap by critically reviewing the applicable literature on ER. The paper first analysed the role of retrofits in buildings concerning optimising energy performance. The paper also discusses the implementation process of ER, which includes five steps viz. pre-retrofit survey, energy auditing, and performance assessment, identification of suitable and feasible retrofit options, site implementation and commissioning, and validation and verification. Further, different types of ER applicable to HVAC and lighting systems are discussed. In their endeavor to enhance the EE of existing buildings, practitioners could apply the findings of this study, as a basis to understand the available ER types and as a measure to gauge the efficiency of existing buildings, which will facilitate effective decision-making.","PeriodicalId":320967,"journal":{"name":"Proceedings of the 9th World Construction Symposium 2021 on Reshaping construction: Strategic, Structural and Cultural Transformations towards the 'Next Normal'","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122723448","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
PROBLEMS AND RELATED CAUSES OF PUBLIC PROCUREMENT PROCESS TO ACHIEVE SUSTAINABILITY IN DEVELOPING COUNTRIES 发展中国家实现可持续性的公共采购过程的问题和相关原因
K. Gunawardana, Y. Sandanayake, G. Karunasena, TS Jayawickrama
Public Procurement Process (PP Process) in construction industry has identified as integral part to achieve sustainability in developing countries. Sustainability links with the social, environmental, and economic indicators. The PP Process contributes largely to the budget of developing nations. However, existing PP Processes of developing countries have shown lagging features to achieve sustainability due to a number of problems. Further, the depth and gravity of the problems depend on the impact of root causes throughout the activities and stages of procurement lifecycle of a project. Hence, this paper aims to identify the problems and related root causes during the various activities in the stages of PP Process to achieve sustainability in construction projects in developing countries. In order to achieve the aim, this study started with a comprehensive literature review to identify the stages, activities, problems and related root causes in PP Process to achieve sustainability. Subsequently, interviews with 14 subject matter experts were carried out to identify and verify the stages, activities, problems and related root causes to achieve sustainability in PP Process in developing countries. The data were analysed using manual content analysis. The findings of the study identified 10 problems and 22 root causes that affect the 39 activities in 05 stages of PP process in project procurement lifecycle in construction industry. The outcome of this paper will be beneficial to relevant authorities, funding agencies and policy makers in taking necessary steps to update the existing guidelines, bidding documents, procedures and protocols to address the identified problems and root causes to achieve sustainability of developing countries.
在发展中国家,建筑行业的公共采购过程(PP过程)已被确定为实现可持续性的重要组成部分。可持续性与社会、环境和经济指标有关。PP进程对发展中国家的预算贡献很大。然而,由于存在诸多问题,发展中国家现有的PP进程在实现可持续性方面表现出滞后性。此外,问题的深度和严重性取决于在项目的整个活动和采购生命周期阶段的根本原因的影响。因此,本文旨在找出发展中国家建设项目在PP过程各阶段活动中存在的问题和相关的根本原因,以实现可持续发展。为了达到这一目的,本研究从全面的文献综述开始,找出PP过程中实现可持续性的阶段、活动、问题和相关的根本原因。随后,对14位主题专家进行了访谈,以确定和验证发展中国家PP过程中实现可持续性的阶段、活动、问题和相关根本原因。使用手动内容分析对数据进行分析。研究结果确定了影响建筑行业项目采购生命周期中PP过程05个阶段39项活动的10个问题和22个根本原因。本文的研究结果将有助于有关当局、资助机构和政策制定者采取必要措施,更新现有的指导方针、招标文件、程序和协议,以解决已发现的问题和根本原因,实现发展中国家的可持续性。
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引用次数: 0
THE CHOICE OF PROJECT GOVERNANCE MODES TO MINIMISE CONTRACTORS’ OPPORTUNISTIC BEHAVIOUR 选择项目治理模式以尽量减少承包商的机会主义行为
B. Arsecularatne, Y. Sandanayake
In this era of globalisation and fierce competition among businesses, contractors in the construction industry often tend to engage in opportunistic behaviour to gain more benefits at the expense of owners. The past researchers have defined contractors’ opportunistic behaviour (COB) as the behaviour of the contractor that is motivated to pursue self-interests at the expense of the client. The researchers in this field have identified project governance (PG), which considered as management of project management can be used to minimise the COB. Trust and formal control are the major PG modes that are used in the global construction industry. However, there is a dearth of research that identified the suitable PG modes to minimise the effects of COB in the Sri Lankan construction industry. Hence, this study aims to investigate the PG modes that can be used to minimise the effects of COB. Accordingly, qualitative research approach was adopted to achieve the research aim. A comprehensive literature review followed by case studies was conducted to investigate the synergy between the concepts. Information gathered were subjected to content analysis. This study revealed that formal control and combination of trust and formal control as the most suitable PG modes for Sri Lankan construction industry. The research further identified the factors that affect the COB namely, contractors focus on revenue maximisation, external uncertainties, contractual complexity, and dynamic complexity. The study further highlighted the importance of minimising COB to help minimise conflicts and reduce the financial losses incur for project stakeholders.
在这个全球化和商业竞争激烈的时代,建造业的承建商往往会采取机会主义行为,以牺牲业主的利益来获取更多利益。过去的研究将承包商的机会主义行为定义为承包商以牺牲客户利益为代价追求自身利益的行为。这个领域的研究人员已经确定了项目治理(PG),它被认为是项目管理的管理,可以用来最小化COB。信任和形式控制是全球建筑业中使用的主要PG模式。然而,缺乏研究确定合适的PG模式,以尽量减少COB对斯里兰卡建筑业的影响。因此,本研究旨在研究可用于最小化COB影响的PG模式。因此,本文采用定性研究方法来达到研究目的。本文通过文献综述和案例研究来探讨这两个概念之间的协同作用。收集到的信息进行了内容分析。本研究发现,正式控制和信任与正式控制相结合是最适合斯里兰卡建筑业的PG模式。研究进一步确定了影响COB的因素,即承包商对收益最大化的关注、外部不确定性、合同复杂性和动态复杂性。该研究进一步强调尽量减少COB的重要性,以帮助减少冲突和减少项目持份者的经济损失。
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引用次数: 0
COMPARISON BETWEEN THE TERMS CONSTRUCTABILITY AND BUILDABILITY: A SYSTEMATIC LITERATURE REVIEW 可构造性与可建造性的比较:系统的文献综述
Pli Wimalaratne, U. Kulathunga, T. Gajendran
Buildability deals with the optimal integration of construction expertise at various project stages to achieve the overall project goals. Incorporation of buildability improves the construction project performance in terms of its cost, quality, productivity, safety, and results early completion. Thus, having a sound understanding of buildability concept is paramount for finding solutions for transforming current practices towards successful project deliveries. The numerous past studies reviewing the concept of buildability in the past have highlighted the interchangeability of the terms “constructability” and “buildability”. However, in some studies, these two terms contradict rather than considered similar. Moreover, the application of the concept of buildability is widely discussed during the design phase while some studies recommend it to be applied in the construction phase. Thus, there is no clear consensus on the clarity of the key constructs of these terms or when to apply buildability. This paper aims to systematically review the application of the concepts “buildability” and “constructability” in the construction sector and compare the definitions to understand the key constructs and best phase of the construction project for its applicability. A structured literature review covering indexed publications from 2011-2021 was carried out to identify the existing literature. Following a Systematic Literature Review (SLR) technique, a total of 38 out of 162 research contributions have been considered for an in-depth analysis. The choice of interpretations, comments, statements, perspectives, and definitions used in 38 studies were examined. The study identified the key constructs of two terms and recommends applying buildability throughout the lifecycle of the project.
可建造性指的是在不同的项目阶段对建筑专业知识的最佳整合,以实现项目的总体目标。可建造性的引入提高了建设项目在成本、质量、生产率、安全性和早期完工方面的绩效。因此,对可构建性概念有一个良好的理解,对于找到将当前实践转化为成功项目交付的解决方案是至关重要的。过去许多回顾可建造性概念的研究都强调了“可建造性”和“可建造性”这两个术语的互换性。然而,在一些研究中,这两个术语相互矛盾而不是被认为相似。此外,可建性概念的应用在设计阶段被广泛讨论,一些研究建议在施工阶段应用。因此,对于这些术语的关键构造的清晰度或何时应用可构建性,没有明确的共识。本文旨在系统回顾“可建造性”和“可施工性”概念在建筑领域的应用,并对其定义进行比较,以了解建设项目的关键结构和最佳阶段的适用性。对2011-2021年的索引出版物进行结构化文献综述,以确定现有文献。根据系统文献回顾(SLR)技术,162项研究贡献中共有38项被考虑进行深入分析。对38项研究中使用的解释、评论、陈述、观点和定义的选择进行了检查。该研究确定了两个术语的关键构造,并建议在项目的整个生命周期中应用可构建性。
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引用次数: 2
CUSTOMER LOYALTY TOWARDS SUSTAINABLE HOTELS: CASE STUDIES IN SRI LANKA 顾客对可持续酒店的忠诚度:斯里兰卡的案例研究
L. Silva, P. Dissanayake, B. Kumarasiri, D. Soorige
The hotel sector is directly combined with customer loyalty as it has become increasingly obvious by incorporating its’ antecedents with customer satisfaction and trust. Customer loyalty is influenced by customer satisfaction of hospitality service when it is significantly related to service quality. Sustainability is an important concept that can adapt to achieving customer loyalty in the Sri Lankan hotel sector. Indeed, most conventional hoteliers in Sri Lanka do not have the idea of success in achieving customer loyalty through the sustainability concept. Also, despite the abundance of research on the concept of sustainability, a gap in literature could be identified, when it comes to analysing the customer loyalty aspects toward sustainable hotels in Sri Lanka. This study is therefore aimed to bridge the gap that exists in the literature to prove the success of adopting the concept of sustainability in achieving customer loyalty. A qualitative research approach with two case studies was used to achieve the aim of the study. The selected cases include two green-certified five-star hotels which are under the topmost sustainable hotels in Sri Lanka according to Sri Lanka Tourism Development Authority. A total of 10 interviews were conducted from both cases. The collected data were analysed using content analysis. The customer loyalty aspects were identified on the deriving basis of self-influence factors of customers and their consideration of benefits in sustainable hotels. The study unveils an analysis of the interconnection between sustainable hotels and customer loyalty. The findings provide the path to conventional hotels to identify the success of implementing sustainability concept in achieving customer loyalty.
酒店行业直接与客户忠诚度相结合,因为将其与客户满意度和信任结合在一起已经变得越来越明显。当顾客满意与服务质量显著相关时,顾客忠诚会受到顾客满意的影响。可持续发展是一个重要的概念,可以适应在斯里兰卡酒店部门实现客户忠诚度。事实上,斯里兰卡的大多数传统酒店经营者都没有通过可持续发展概念成功实现客户忠诚度的想法。此外,尽管对可持续发展的概念进行了大量的研究,但在分析斯里兰卡可持续酒店的客户忠诚度方面,可以发现文献中的差距。因此,本研究旨在弥合文献中存在的差距,以证明采用可持续性概念在实现客户忠诚度方面的成功。定性研究方法与两个案例研究被用来实现研究的目的。选定的案例包括两家绿色认证的五星级酒店,据斯里兰卡旅游发展局称,这两家酒店是斯里兰卡最具可持续性的酒店。对这两个案例共进行了10次访谈。采用内容分析法对收集的数据进行分析。在可持续酒店顾客自我影响因素和顾客利益考虑的推导基础上,确定了顾客忠诚方面。该研究揭示了可持续酒店与顾客忠诚度之间的相互关系。研究结果为传统酒店确定在实现客户忠诚度方面实施可持续发展概念的成功提供了途径。
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引用次数: 0
期刊
Proceedings of the 9th World Construction Symposium 2021 on Reshaping construction: Strategic, Structural and Cultural Transformations towards the 'Next Normal'
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