Indonesian local parliaments have an image as a corrupt, closed, outdated, and unreachable institution in the public’s eyes. However, the parliaments have never tried to more actively developing policies which encourage active community participation. The recent adoption of social media by local parliaments seems to be a sign of the parliament’s willingness to encourage greater community contributions. However, little can be understood about the implications of these activities. Moreover, whether social media contributes significantly to community participation in local parliaments. The purpose of this study is to explore the use of social media by local parliaments. This study employed qualitative multiple case studies by conducting a content analysis on Facebook and Twitter in four local parliaments. This study found three faces of local parliaments on social media which are performers, reporters, and marketers. In general, there has been a willingness of local parliaments to become more transparent and participatory institutions. Nevertheless, the massive adoption of social media to promote more participatory democratic practices was conducted half-heartedly by the local parliaments. Practically, if local parliaments want to use social media to enchance their image, they must publish content that promotes openness such as online assembly and educative information.
{"title":"Performer, Reporter, and Marketer: Three Different Local Parliament Faces on Social Media","authors":"Zailani Surya Marpaung, A. Santoso","doi":"10.30589/pgr.v3i3.154","DOIUrl":"https://doi.org/10.30589/pgr.v3i3.154","url":null,"abstract":"Indonesian local parliaments have an image as a corrupt, closed, outdated, and unreachable institution in the public’s eyes. However, the parliaments have never tried to more actively developing policies which encourage active community participation. The recent adoption of social media by local parliaments seems to be a sign of the parliament’s willingness to encourage greater community contributions. However, little can be understood about the implications of these activities. Moreover, whether social media contributes significantly to community participation in local parliaments. The purpose of this study is to explore the use of social media by local parliaments. This study employed qualitative multiple case studies by conducting a content analysis on Facebook and Twitter in four local parliaments. This study found three faces of local parliaments on social media which are performers, reporters, and marketers. In general, there has been a willingness of local parliaments to become more transparent and participatory institutions. Nevertheless, the massive adoption of social media to promote more participatory democratic practices was conducted half-heartedly by the local parliaments. Practically, if local parliaments want to use social media to enchance their image, they must publish content that promotes openness such as online assembly and educative information.","PeriodicalId":32198,"journal":{"name":"Policy and Governance Review","volume":"207 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79155152","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The objective of this study is to examine implementation of the international education (IE) policy (under the so-called Undang-Undang Sistem Pendidikan Nasional (the Law of National Education System) and its legal derivatives) at high school level in Indonesia by investigating the policy text and its dynamic practices concerning the IE policies at both public and private schools. The study employs qualitative case study methodology combining data collection methods which include individual interviews to key resource persons and documents analysis at national, local and at school levels. Using the Vidovich policy framework, the study explores how national executive, legislative and judicial (states) bodies interact in formulating IE policy and how the policy has impacted at school level. Two schools of public and private that implemented international curriculum were selected as case studies. The study finds that the IE policy that was initially formulated at national level by relevant state authorities/agencies has however resulted in weakening role of the state due in part to its centralized feature (despite its decentralized implementation claim). Consequently, in the stage of its implementation at school level, providers of IE and their champions as non-state actors play significant roles. The study indicates importance and significance of relevant state authorities at local government level in the framework to offer effective supervision on the IE policy implementation.
本研究的目的是通过调查有关公立和私立学校国际教育政策的政策文本及其动态实践，检查国际教育(IE)政策(在所谓的Undang-Undang System Pendidikan Nasional(国家教育制度法)及其法律衍生品下)在印度尼西亚高中水平的实施情况。该研究采用定性案例研究方法，结合数据收集方法，其中包括对关键资源人员的个人访谈和国家、地方和学校各级的文件分析。利用维多维奇政策框架，本研究探讨了国家行政、立法和司法(州)机构如何在制定IE政策方面相互作用，以及该政策如何在学校层面产生影响。选择两所实施国际课程的公立和私立学校作为案例研究。研究发现，最初由相关国家当局/机构在国家层面制定的工业工业政策，由于其集中的特点(尽管其分散的实施主张)，导致了国家作用的削弱。因此，在学校层面的实施阶段，IE的提供者和他们的支持者作为非国家行为者发挥着重要作用。研究表明，地方政府相关部门在该框架下对IE政策实施进行有效监督的重要性和意义。
{"title":"International Education beyond State Regulations in Indonesia: Practices from Y Province-Based Public and Private High Schools","authors":"Junita Widiati Arfani","doi":"10.30589/pgr.v3i3.151","DOIUrl":"https://doi.org/10.30589/pgr.v3i3.151","url":null,"abstract":"The objective of this study is to examine implementation of the international education (IE) policy (under the so-called Undang-Undang Sistem Pendidikan Nasional (the Law of National Education System) and its legal derivatives) at high school level in Indonesia by investigating the policy text and its dynamic practices concerning the IE policies at both public and private schools. The study employs qualitative case study methodology combining data collection methods which include individual interviews to key resource persons and documents analysis at national, local and at school levels. Using the Vidovich policy framework, the study explores how national executive, legislative and judicial (states) bodies interact in formulating IE policy and how the policy has impacted at school level. Two schools of public and private that implemented international curriculum were selected as case studies. The study finds that the IE policy that was initially formulated at national level by relevant state authorities/agencies has however resulted in weakening role of the state due in part to its centralized feature (despite its decentralized implementation claim). Consequently, in the stage of its implementation at school level, providers of IE and their champions as non-state actors play significant roles. The study indicates importance and significance of relevant state authorities at local government level in the framework to offer effective supervision on the IE policy implementation.","PeriodicalId":32198,"journal":{"name":"Policy and Governance Review","volume":"29 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85184979","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Considering that KPPU is the only institution that handles law enforcement in the field of business competition, it is necessary to have high employee commitment and organizational strength. This study aims to explore the commitment of KPPU’s commissioner and investigator organizations. This research is a qualitative design study of a case study. The data were collected from interviews with six commissioners and twenty-one investigators. This study found that the commitment of commissioners and investigators to achieving the vision and mission in the field of law enforcement has been indicated by the emotional ties and involvement with the organization through the egalitarian principles instilled by the previous commissioners. The commitment of the commissioners and investigator is built on the agreement that the place of dedication realize ideas and contributions to the state in improving people’s welfare that is appropriate. By considering these findings, KPPU needs to strengthen its internal function of supervision to maintain high organizational ethics, integrity, and independence in performing its tasks. Considering the organizational culture, KPPU needs to build a higher levels of public service motivation to get a greater organizational commitment.
{"title":"Understanding Organizational Commitments in the Public Sector: A Case Study of Commissioners and Investigators at The Business Competition Supervisory Commission (KPPU)","authors":"Yogi Sumarsana Wibowo, M. R. Luddin, Eliana Sari","doi":"10.30589/pgr.v3i3.152","DOIUrl":"https://doi.org/10.30589/pgr.v3i3.152","url":null,"abstract":"Considering that KPPU is the only institution that handles law enforcement in the field of business competition, it is necessary to have high employee commitment and organizational strength. This study aims to explore the commitment of KPPU’s commissioner and investigator organizations. This research is a qualitative design study of a case study. The data were collected from interviews with six commissioners and twenty-one investigators. This study found that the commitment of commissioners and investigators to achieving the vision and mission in the field of law enforcement has been indicated by the emotional ties and involvement with the organization through the egalitarian principles instilled by the previous commissioners. The commitment of the commissioners and investigator is built on the agreement that the place of dedication realize ideas and contributions to the state in improving people’s welfare that is appropriate. By considering these findings, KPPU needs to strengthen its internal function of supervision to maintain high organizational ethics, integrity, and independence in performing its tasks. Considering the organizational culture, KPPU needs to build a higher levels of public service motivation to get a greater organizational commitment.","PeriodicalId":32198,"journal":{"name":"Policy and Governance Review","volume":"71 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76776254","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
N. P. Reressy, Agus Pramusinto, S. Margono, Ely Susanto
The era of decentralization (autonomization) has begun in Indonesia since 1999. Various public policies have been made to support the implementation of decentralization. Of the many public policies, there are those that have been successfully implemented, but not a few have experienced ineffectiveness to failure. Many studies reveal that social capital is one of the factors that supports the successful implementation of various public policies. However, there is still very little research that looks at the dark side (paradox) of social capital, which contributes to the ineffectiveness of the implementation of a public policy. This paper discusses the paradox of social capital that causes the ineffectiveness of the process of implementing a public policy. The various cases discussed in this paper show that local government as implementing institution face serious obstacles in implementing various public policies, when public policies collide with the values of social capital that are lived and trusted by the local community. The Tanimbar Islands are a small and poor regency in Maluku Province, which also experiences this problematic situation. This situation occurs when the applied public policies clash with reality regarding some forms (manifestations) of social capital found in the community, such as the cultural values of duan lolat, sweri practices, and communal lifestyles in tnyafar. By showing the case of the Tanimbar Islands, we can see the dark side of social capital in the implementation of public policies, which in the future, need to be resolved.
{"title":"Paradox of Social Capital in the Implementation of Public Policy (Finding in the Tanimbar Islands Regency)","authors":"N. P. Reressy, Agus Pramusinto, S. Margono, Ely Susanto","doi":"10.30589/PGR.V3I2.132","DOIUrl":"https://doi.org/10.30589/PGR.V3I2.132","url":null,"abstract":"The era of decentralization (autonomization) has begun in Indonesia since 1999. Various public policies have been made to support the implementation of decentralization. Of the many public policies, there are those that have been successfully implemented, but not a few have experienced ineffectiveness to failure. Many studies reveal that social capital is one of the factors that supports the successful implementation of various public policies. However, there is still very little research that looks at the dark side (paradox) of social capital, which contributes to the ineffectiveness of the implementation of a public policy. This paper discusses the paradox of social capital that causes the ineffectiveness of the process of implementing a public policy. The various cases discussed in this paper show that local government as implementing institution face serious obstacles in implementing various public policies, when public policies collide with the values of social capital that are lived and trusted by the local community. The Tanimbar Islands are a small and poor regency in Maluku Province, which also experiences this problematic situation. This situation occurs when the applied public policies clash with reality regarding some forms (manifestations) of social capital found in the community, such as the cultural values of duan lolat, sweri practices, and communal lifestyles in tnyafar. By showing the case of the Tanimbar Islands, we can see the dark side of social capital in the implementation of public policies, which in the future, need to be resolved.","PeriodicalId":32198,"journal":{"name":"Policy and Governance Review","volume":"93 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76591134","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The issue of ‘Ali Baba’ businesses, specifically in the retail sector, has been long debated in Brunei Darussalam, socially and recently in the legislature. The definition of ‘Ali Baba’ business in Brunei Darussalam refers to expatriates use of citizens’ licence to conduct a business in the country. Although such practices are well-known and widely written in Malaysia and to a lesser extent in Indonesia, there is scarce academic literature of the phenomenon in Brunei Darussalam. This paper is a preliminary attempt to fill in the literature gap and to find out the extent and characteristics of ‘Ali Baba’ businesses in Brunei Darussalam, specifically in the retail sector. Semi-structured interviews were used to obtain empirical data as well as from personal on-site observations in a small Mukim or sub-district in Brunei Darussalam. The preliminary findings of the research were profound. This paper argues that the term ‘Ali Baba’ businesses is no longer suitable to refer the retail sector in Brunei Darussalam, rather, it should be known as ‘Ali Chandran’ businesses, as the expatriate partner is now commonly from the Asian sub-continent.
{"title":"No Longer ‘Ali-Baba’ But ‘Ali Chandran’ Businesses in Brunei Darussalam: An Exploration","authors":"L. Pang","doi":"10.30589/PGR.V3I2.131","DOIUrl":"https://doi.org/10.30589/PGR.V3I2.131","url":null,"abstract":"The issue of ‘Ali Baba’ businesses, specifically in the retail sector, has been long debated in Brunei Darussalam, socially and recently in the legislature. The definition of ‘Ali Baba’ business in Brunei Darussalam refers to expatriates use of citizens’ licence to conduct a business in the country. Although such practices are well-known and widely written in Malaysia and to a lesser extent in Indonesia, there is scarce academic literature of the phenomenon in Brunei Darussalam. This paper is a preliminary attempt to fill in the literature gap and to find out the extent and characteristics of ‘Ali Baba’ businesses in Brunei Darussalam, specifically in the retail sector. Semi-structured interviews were used to obtain empirical data as well as from personal on-site observations in a small Mukim or sub-district in Brunei Darussalam. The preliminary findings of the research were profound. This paper argues that the term ‘Ali Baba’ businesses is no longer suitable to refer the retail sector in Brunei Darussalam, rather, it should be known as ‘Ali Chandran’ businesses, as the expatriate partner is now commonly from the Asian sub-continent.","PeriodicalId":32198,"journal":{"name":"Policy and Governance Review","volume":"73 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76505169","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Deden Dani Saleh, Wahyudi Kumorotomo, A. Subarsono, Bambang Hudayana
This article concerns the efforts carried out by lower level bureaucrats in order to implement their decisions. Prior studies generally describe the decision of street-level bureaucrats (SLBs) as decisions that have already been implemented. There have not been many studies describing the efforts of SLBs in realizing their decisions. Thus, this study intends to examine the efforts undertaken by the lowest level bureaucrats to implement the decisions they have made. The main reference used to analyze this phenomenon is by using the structural approach and the DNA of negotiation. To describe this phenomenon, the study explored a case of program implementation on land redistribution in the Cipari District, Cilacap Regency in 2010. Study results show that power, strategy, and distributive negotiation tactic, as well as personal values are key elements in implementing decisions. The results indicate that discretion is not always applicable since there are times when discretion is limited and thus it must be developed. Because this study relates to the success or failure of policy implementation, knowledge about ways of developing discretion becomes a substantial part in optimally developing public policy.
{"title":"Second Level Coping Mechanism: A Study on Problem Solving Measures Taken by Street-Level Bureaucrats Concerning Agrarian Policy in Cipari, Cilacap","authors":"Deden Dani Saleh, Wahyudi Kumorotomo, A. Subarsono, Bambang Hudayana","doi":"10.30589/PGR.V3I2.133","DOIUrl":"https://doi.org/10.30589/PGR.V3I2.133","url":null,"abstract":"This article concerns the efforts carried out by lower level bureaucrats in order to implement their decisions. Prior studies generally describe the decision of street-level bureaucrats (SLBs) as decisions that have already been implemented. There have not been many studies describing the efforts of SLBs in realizing their decisions. Thus, this study intends to examine the efforts undertaken by the lowest level bureaucrats to implement the decisions they have made. The main reference used to analyze this phenomenon is by using the structural approach and the DNA of negotiation. To describe this phenomenon, the study explored a case of program implementation on land redistribution in the Cipari District, Cilacap Regency in 2010. Study results show that power, strategy, and distributive negotiation tactic, as well as personal values are key elements in implementing decisions. The results indicate that discretion is not always applicable since there are times when discretion is limited and thus it must be developed. Because this study relates to the success or failure of policy implementation, knowledge about ways of developing discretion becomes a substantial part in optimally developing public policy.","PeriodicalId":32198,"journal":{"name":"Policy and Governance Review","volume":"104 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88152666","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study discusses community participation and the role of the government in the utilization of village funds in Dlingo Village. The aim of this study was to find out about the level of community participation in the use of village funds in Dlingo Village and to find out about the role of the government in determining the use of village funds in Dlingo Village. This study uses Arnstein's theory of participation ladder, which is used to determine the level of community participation at each stage of development, namely planning, implementation, and monitoring and evaluation. The research method used is qualitative descriptive research method by collecting qualitative data in the form of interviews, document studies, and observations. The results of this study indicate that: (1) Community Participation in Development Program Planning is at the level of community participation at the partnership level. Community participation in the process is quite high, reaching 90% attendance at the village development planning meeting forum. (2) Community Participation in the Implementation of the Development Program is at the stage of placation, this is evidenced by the implementation of the program involving almost the entire community. The role of the village government as the manager of village funds in terms of implementing the program is as a coordinator so that each program can be implemented properly. (3) Community participation in the Development Program Monitoring and Evaluation is in the consultation stage where the community becomes a consultant to the village government. The role of the government is in the monitoring and evaluation process in terms of being a driver of supervision and evaluation among the community.
{"title":"Community Participation and Government Role in Using Village Funds in Dlingo Village","authors":"I. Arifa","doi":"10.30589/PGR.V3I2.129","DOIUrl":"https://doi.org/10.30589/PGR.V3I2.129","url":null,"abstract":"This study discusses community participation and the role of the government in the utilization of village funds in Dlingo Village. The aim of this study was to find out about the level of community participation in the use of village funds in Dlingo Village and to find out about the role of the government in determining the use of village funds in Dlingo Village. This study uses Arnstein's theory of participation ladder, which is used to determine the level of community participation at each stage of development, namely planning, implementation, and monitoring and evaluation. The research method used is qualitative descriptive research method by collecting qualitative data in the form of interviews, document studies, and observations. The results of this study indicate that: (1) Community Participation in Development Program Planning is at the level of community participation at the partnership level. Community participation in the process is quite high, reaching 90% attendance at the village development planning meeting forum. (2) Community Participation in the Implementation of the Development Program is at the stage of placation, this is evidenced by the implementation of the program involving almost the entire community. The role of the village government as the manager of village funds in terms of implementing the program is as a coordinator so that each program can be implemented properly. (3) Community participation in the Development Program Monitoring and Evaluation is in the consultation stage where the community becomes a consultant to the village government. The role of the government is in the monitoring and evaluation process in terms of being a driver of supervision and evaluation among the community.","PeriodicalId":32198,"journal":{"name":"Policy and Governance Review","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81699016","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Public services provided by government have been an intensively researched topic. Not much literature addresses principle of accountability in digital public service innovation. This study aims to identify the extent which accountability can be promoted in the utilization of digital public complaints services, using descriptive qualitative methods with Bovens Model accountability function approach. In the form of a comparative study to compare unit of analysis as public service innovation handling digital based complaints UPIK and Qlue. The results of study were carried out after a comparison of accountability analysis, based on indicators of digital based public service accountability functions. The findings are: First, accountability influenced by four functions,(1)Democratic control,(2)Guarantees,(3)Learning, (4)Performance. Second, different periods of leadership influence the dynamics of accountability development. In conclusion, accountability function embedded by Qlue was being able to cutdown bureaucrats efficiently, in addition to the political system, leadership commitment and dynamic user existence. The quality of the UPIK system is still below Qlue, but UPIK's accountability capacity is more consistent in fulfilling the elements to promote accountability through effective complaints handling mechanisms. Not only more modern facilities, the performance of program that have supported by models and appropriate complaints handling mechanisms also capable of promoting accountable organizations.
{"title":"Does Digital Public Service Complaint Promote Accountability? A Comparative Analysis of Upik Yogyakarta and Qlue Jakarta","authors":"Dina Nurhidayati","doi":"10.30589/PGR.V3I2.139","DOIUrl":"https://doi.org/10.30589/PGR.V3I2.139","url":null,"abstract":"Public services provided by government have been an intensively researched topic. Not much literature addresses principle of accountability in digital public service innovation. This study aims to identify the extent which accountability can be promoted in the utilization of digital public complaints services, using descriptive qualitative methods with Bovens Model accountability function approach. In the form of a comparative study to compare unit of analysis as public service innovation handling digital based complaints UPIK and Qlue. The results of study were carried out after a comparison of accountability analysis, based on indicators of digital based public service accountability functions. The findings are: First, accountability influenced by four functions,(1)Democratic control,(2)Guarantees,(3)Learning, (4)Performance. Second, different periods of leadership influence the dynamics of accountability development. In conclusion, accountability function embedded by Qlue was being able to cutdown bureaucrats efficiently, in addition to the political system, leadership commitment and dynamic user existence. The quality of the UPIK system is still below Qlue, but UPIK's accountability capacity is more consistent in fulfilling the elements to promote accountability through effective complaints handling mechanisms. Not only more modern facilities, the performance of program that have supported by models and appropriate complaints handling mechanisms also capable of promoting accountable organizations.","PeriodicalId":32198,"journal":{"name":"Policy and Governance Review","volume":"21 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89956382","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research is based on an empirical study of NHIF beneficiaries on the quality of healthcare received under the scheme. It investigates the extent of healthcare satisfaction as perceived by principal beneficiaries on various factors influencing healthcare, and examined challenges facing the scheme as per beneficiaries’ opinion. This research used survey method for data collection. The analysis is done using primary data from the questionnaire, which were distributed to 152 NHIF beneficiaries (employee) at the National Identification Authority (NIDA) in October 2018. Data collection instrument included a Google-based questionnaire with closed questions. Data were analyzed quantitatively using descriptive statistics (Quantitative descriptive study design). The study found unsatisfactory results on some of the services given by the scheme such as a number of dependents covered, the range of diseases covered, time for treatment intervention, time to wait for diagnostic tests, an appointment with the specialists, and time to retrieve files. It also examined budget constraints, public awareness, and acceptance of the scheme, corruption, and embezzlement as the challenge facing the scheme.
{"title":"Assessing Beneficiaries’ Healthcare Satisfaction under National Health Insurance in Dar es Salaam Region, Tanzania","authors":"Yohana Andeshi Kiyoya","doi":"10.30589/PGR.V3I2.128","DOIUrl":"https://doi.org/10.30589/PGR.V3I2.128","url":null,"abstract":"This research is based on an empirical study of NHIF beneficiaries on the quality of healthcare received under the scheme. It investigates the extent of healthcare satisfaction as perceived by principal beneficiaries on various factors influencing healthcare, and examined challenges facing the scheme as per beneficiaries’ opinion. This research used survey method for data collection. The analysis is done using primary data from the questionnaire, which were distributed to 152 NHIF beneficiaries (employee) at the National Identification Authority (NIDA) in October 2018. Data collection instrument included a Google-based questionnaire with closed questions. Data were analyzed quantitatively using descriptive statistics (Quantitative descriptive study design). The study found unsatisfactory results on some of the services given by the scheme such as a number of dependents covered, the range of diseases covered, time for treatment intervention, time to wait for diagnostic tests, an appointment with the specialists, and time to retrieve files. It also examined budget constraints, public awareness, and acceptance of the scheme, corruption, and embezzlement as the challenge facing the scheme.","PeriodicalId":32198,"journal":{"name":"Policy and Governance Review","volume":"14 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-06-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91383644","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to discuss the perceptions of auditors and auditees on public sector performance audits. This study analyzes how social processes and interactions are both in the performance audit process. They are in case of changes in the auditor's role in the future, which have the potential to cause problems of independence. The other is that the benefits and impacts of performance audit results have not been felt significantly. By using a qualitative approach, this study analyzes how the perceptions and relations of the two actors in the performance audit. In-depth and structured interview techniques are used as data collection methods from participants from auditors and auditees. Auditee's response was also analyzed to determine the extent of their resistance to the actions of auditors and their perception of the benefits of performance audits. The results of the study show that performance audits have not given a significant impact on policy performance improvements. There are differences in perceptions about expectations for the role of the auditor and the provision of recommendations that are more solutive. A significant difference in perception is also shown in the auditor's understanding of the auditee's business processes. It is due to the issues in the auditor's qualifications and experience that are influenced by their educational background. Other findings are the potential disruption of auditor independence due to lack of operationalization of the concept of independence and the amount of pressure from the auditee.
{"title":"Perception of Auditors and Auditee on Public Sector Performance Audits","authors":"Widhi Setyo Pratama","doi":"10.30589/PGR.V3I1.121","DOIUrl":"https://doi.org/10.30589/PGR.V3I1.121","url":null,"abstract":"This study aims to discuss the perceptions of auditors and auditees on public sector performance audits. This study analyzes how social processes and interactions are both in the performance audit process. They are in case of changes in the auditor's role in the future, which have the potential to cause problems of independence. The other is that the benefits and impacts of performance audit results have not been felt significantly. By using a qualitative approach, this study analyzes how the perceptions and relations of the two actors in the performance audit. In-depth and structured interview techniques are used as data collection methods from participants from auditors and auditees. Auditee's response was also analyzed to determine the extent of their resistance to the actions of auditors and their perception of the benefits of performance audits. The results of the study show that performance audits have not given a significant impact on policy performance improvements. There are differences in perceptions about expectations for the role of the auditor and the provision of recommendations that are more solutive. A significant difference in perception is also shown in the auditor's understanding of the auditee's business processes. It is due to the issues in the auditor's qualifications and experience that are influenced by their educational background. Other findings are the potential disruption of auditor independence due to lack of operationalization of the concept of independence and the amount of pressure from the auditee.","PeriodicalId":32198,"journal":{"name":"Policy and Governance Review","volume":"36 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74309683","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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