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Customer Loyalty Prediction for Hotel Industry Using Machine Learning Approach 基于机器学习方法的酒店业顾客忠诚度预测
Q3 Decision Sciences Pub Date : 2023-09-10 DOI: 10.30630/joiv.7.3.1335
Iskandar Zul Putera Hamdan, Muhaini Othman, Yana Mazwin Mohmad Hassim, Suziyanti Marjudi, Munirah Mohd Yusof
Today, machine learning is utilized in several industries, including tourism, hospitality, and the hotel industry. This project uses machine learning approaches such as classification to predict hotel customers’ loyalty and develop viable strategies for managing and structuring customer relationships. The research is conducted using the CRISP-DM technique, and the three chosen classification algorithms are random forest, logistic regression, and decision tree. This study investigated key characteristics of merchants’ customers’ behavior, interest, and preference using a real-world case study with a hotel booking dataset from the C3 Rewards and C3 Merchant systems. Following a comprehensive investigation of prospective preferences in the pre-processing phase, the best machine learning algorithms are identified and assessed for forecasting customer loyalty in the hotel business. The study's outcome was recorded and examined further before hotel operators utilized it as a reference. The chosen algorithms are developed utilizing Python programming language, and the analysis result is evaluated using the Confusion Matrix, specifically in terms of precision, recall, and F1-score. At the end of the experiment, the accuracy values generated by the logistic regression, decision tree, and random forest algorithms were 57.83%, 71.44%, and 69.91%, respectively. To overcome the limits of this study method, additional datasets or upgraded algorithms might be utilized better to understand each algorithm's benefits and limitations and achieve further advancement.
今天,机器学习被应用于多个行业,包括旅游业、酒店业和酒店业。该项目使用分类等机器学习方法来预测酒店客户的忠诚度,并制定可行的策略来管理和构建客户关系。本研究采用CRISP-DM技术,选择了随机森林、逻辑回归和决策树三种分类算法。本研究通过C3 Rewards和C3 Merchant系统的酒店预订数据集,调查了商家客户行为、兴趣和偏好的关键特征。在对预处理阶段的潜在偏好进行全面调查之后,确定并评估了用于预测酒店业务中客户忠诚度的最佳机器学习算法。在酒店经营者将研究结果作为参考之前,对研究结果进行了记录和进一步检查。使用Python编程语言开发所选择的算法,并使用混淆矩阵对分析结果进行评估,特别是在精度,召回率和f1分数方面。实验结束时,逻辑回归、决策树和随机森林算法生成的准确率值分别为57.83%、71.44%和69.91%。为了克服本研究方法的局限性,可以更好地利用额外的数据集或升级算法来了解每种算法的优点和局限性,从而实现进一步的进步。
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引用次数: 0
The study on Malaysia Agricultural E-Commerce (AE): Customer Purchase Intention 马来西亚农业电子商务(AE):顾客购买意愿研究
Q3 Decision Sciences Pub Date : 2023-09-10 DOI: 10.30630/joiv.7.3.1372
Kai Wah Hen, Choon Sen Seah, Deden Witarsyah, Shazlyn Milleana Shaharudin, Yin Xia Loh
Electronic commerce (E-Commerce) became an essential trading platform after the Covid-19 pandemic. From essential products to luxury brands, consumers can find almost everything on the normal E-Commerce platforms with the exception of fresh agricultural products. Agricultural E-Commerce (AE) is introduced to overcome the market needs. Technology Acceptance Model (TAM) is studied and integrated with additional variables to determine the needs of AE in Malaysia. In this study, five variables (product quality, logistic service quality, perceived price & value, platform design quality, and platform security) were studied to determine the Malaysian consumers’ purchase intention towards the AE. Five hypotheses were developed to identify the relationship between the variables. A total of 300 AE users have contributed their perception as respondents in this study through a survey questionnaire. The collected data were processed before the data analysis via Statistical Package for The Social Science (SPSS) version 25.0. Descriptive analysis, and inferential analysis were conducted. The result shows that all five variables are significantly related to the purchase intention towards AE. The product quality has the highest significant value (0.805) towards the purchase intention on AE, followed by logistic service quality, platform security, platform design quality and perceived price and value. Implication, limitation, and recommendation were also being discussed to assist the AE stakeholders in improving their AE.
新冠肺炎疫情后,电子商务成为重要的交易平台。从必需品到奢侈品牌,除了新鲜农产品,消费者几乎可以在正常的电子商务平台上找到所有东西。为了满足市场需求,引入了农业电子商务。对技术接受模型(TAM)进行了研究,并与其他变量相结合,以确定马来西亚AE的需求。在本研究中,五个变量(产品质量、物流服务质量、感知价格&;价值,平台设计质量和平台安全性)进行研究,以确定马来西亚消费者对AE的购买意愿。提出了五个假设来确定变量之间的关系。在本研究中,共有300名AE用户通过问卷调查的方式提供了他们的看法。收集到的数据经过处理后,使用SPSS 25.0版本进行数据分析。进行描述性分析和推断性分析。结果表明,这五个变量都与AE的购买意愿显著相关。在AE上,产品质量对购买意愿的影响显著值最高(0.805),其次是物流服务质量、平台安全、平台设计质量和感知价格价值。还讨论了影响、限制和建议,以帮助AE利益相关者改进他们的AE。
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引用次数: 0
Composition Model of Organic Waste Raw Materials Image-Based To Obtain Charcoal Briquette Energy Potential 基于图像的有机废弃物原料组成模型获取木炭型煤能量势
Q3 Decision Sciences Pub Date : 2023-09-10 DOI: 10.30630/joiv.7.3.1682
Norbertus Tri Suswanto Saptadi, Ansar Suyuti, Amil Ahmad Ilham, Ingrid Nurtanio
Indonesia needs new renewable energy as an alternative to fuel oil. The existence of organic waste is an opportunity to replace oil because it is renewable and contains relatively less air-polluting sulfur. Previous research that has been widely carried out still utilizes coconut shell raw materials, which are increasingly limited in number, so other alternative raw materials are needed. A model is needed to make a formulation that can optimize the composition of organic waste raw materials as a basic ingredient for making briquettes. The research objective was to determine the best raw material composition based on digital image analysis in processing organic waste into briquettes. An artificial intelligence approach with a Convolutional Neural Network (CNN) architecture can predict an effective object detection model. The image analysis results have shown an effective model in the raw material composition of 60% coconut, 20% wood, and 20% adhesive to produce quality biomass briquettes. Briquettes with a higher percentage of coconut will perform better in composition tests than mixed briquettes. The energy obtained from burning briquettes is useful for meeting household fuel needs and meeting micro, small, and medium business industries.
印尼需要新的可再生能源作为燃料油的替代品。有机废物的存在是一个替代石油的机会,因为它是可再生的,并且含有相对较少的污染空气的硫。以往广泛开展的研究仍然采用椰子壳原料,数量越来越有限,因此需要其他替代原料。需要一个模型来制定一个配方,可以优化有机废物原料的组成,作为制造成型煤的基本成分。研究目的是基于数字图像分析确定有机废物制煤过程中最佳原料组成。采用卷积神经网络(CNN)架构的人工智能方法可以预测有效的目标检测模型。图像分析结果表明,以60%的椰子、20%的木材和20%的粘合剂为原料组成生产优质生物质型煤的有效模型。椰子含量较高的型煤在成分测试中的表现优于混合型煤。从燃烧型煤中获得的能量对满足家庭燃料需求和满足微型、小型和中型商业工业是有用的。
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引用次数: 0
3D Scanner Using Infrared for Small Object 小物体红外三维扫描仪
Q3 Decision Sciences Pub Date : 2023-09-10 DOI: 10.30630/joiv.7.3.2050
Marlindia Ike Sari, Anang Sularsa, Rini Handayani, Surya Badrudin Alamsyah, Siswandi Riki Rizaldi
Three-Dimensional scanning is a method to convert various distances set into object visualization in 3-dimensional form. Developing a 3D scanner has various methods and techniques depending on the 3d scanner's purpose and the size of the object target. This research aims to build a prototype of a 3D scanner scanning small objects with dimensions maximum(10x7x23)cm. The study applied an a-three dimensional(3D) scanner using infrared and a motor to move the infrared upward to get Z-ordinate. The infrared is used to scan an object and visualize the result based on distance measurement by infrared. At the same time, the motor for rotating objects gets the (X, Y) ordinates. The object was placed in the center of the scanner, and the maximum distance of the object from infrared was 20cm. The model uses infrared to measure the object's distance, collect the result for each object's height, and visualize it in the graphic user interface. In this research, we tested the scanner with the distance between the object and infrared were 7 cm, 10 cm, 15 cm, and 20 cm. The best result was 80% accurate, with the distance between the object and the infrared being 10cm. The best result was obtained when the scanner was used on a cylindrical object and an object made of a non-glossy material. The design of this study is not recommended for objects with edge points and metal material.
三维扫描是一种将各种距离集合以三维形式转化为物体可视化的方法。根据3D扫描仪的用途和目标对象的大小,开发3D扫描仪具有各种方法和技术。本研究旨在建立3D扫描仪的原型,扫描尺寸最大为(10x7x23)cm的小物体。该研究采用了a-三维(3D)扫描仪,使用红外线和电机将红外线向上移动以获得z坐标。红外线是用来扫描一个物体,并将基于红外距离测量的结果可视化。同时,旋转物体的电机得到(X, Y)坐标。将目标放置在扫描仪的中心,目标与红外的最大距离为20cm。该模型利用红外测量物体的距离,收集每个物体高度的结果,并在图形用户界面中可视化。在本研究中,我们对扫描仪进行了物体与红外之间的距离分别为7 cm、10 cm、15 cm和20 cm的测试。在物体与红外线距离为10cm的情况下,最佳结果准确率为80%。该扫描仪用于圆柱形物体和非光滑材料制成的物体时,效果最好。本研究不建议对有边缘点和金属材料的物体进行设计。
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引用次数: 0
A Genetic Algorithm-based Group Formation to Assign Student with Academic Advisor: A Study on User Acceptance using UTAUT 一种基于遗传算法的分组分配学生与学术顾问:使用UTAUT的用户接受度研究
Q3 Decision Sciences Pub Date : 2023-09-10 DOI: 10.30630/joiv.7.3.1667
Tan Xue Ying, Azleena Mohd Kassim, Nor Athiyah Abdullah
Group formation to assign students with academic advisors based on student demography can be exhaustive as various possibilities and combinations can be formed. Hence, this paper proposed a genetic algorithm-based approach to automate group formation based on student demography to assign students to their academic advisors. The genetic algorithm (GA) will optimize the group formation of students with a balanced number of nationalities, races, and genders. Also, this paper examines the user acceptance of the proposed genetic algorithm-based application to automate group formation using the Unified Theory of Acceptance and Use of Technology (UTAUT) framework. The survey aims to study the impact of independent and moderating variables on dependent variables. The result proved that all the independent variables, Performance Expectancy (PE), Effort Expectancy (EE), Social Influence (SI), and Facilitating Condition (FC), have a positive impact on the dependent variable, Behavioral Intention (BI). In contrast, the moderating variable Experience (EX) and Voluntariness of Use (VU) have a negative impact on Behavioral Intention (BI). Thus, this paper concludes that the proposed application can increase the performance and efficiency of group formation and automatically assign students to academic advisors. However, respondents are reluctant and not ready to use the system. Thus, training and workshops can be conducted to introduce and train the users to utilize the system. Future works can be done where the application of the proposed genetic algorithm-based system can be further expanded to different academic purposes such as team formation for group assignment and team member selection for competition.
根据学生人口统计数据,将学生分配给学术顾问的小组形式可能是详尽的,因为可以形成各种可能性和组合。因此,本文提出了一种基于遗传算法的方法,基于学生人口统计自动分组,将学生分配给他们的学术顾问。遗传算法(GA)将以国籍、种族和性别数量均衡的方式优化学生群体的形成。此外,本文还研究了用户对使用统一接受和使用技术理论(UTAUT)框架的基于遗传算法的应用程序的接受程度。本调查旨在研究自变量和调节变量对因变量的影响。结果表明,绩效期望(PE)、努力期望(EE)、社会影响(SI)、促进条件(FC)等自变量对因变量行为意向(BI)均有正向影响。而调节变量Experience (EX)和voluntary of Use (VU)对Behavioral Intention (BI)有负向影响。因此,本文的结论是,所提出的应用程序可以提高小组组建的性能和效率,并自动将学生分配给学术顾问。然而,受访者不愿意也不准备使用该系统。因此,可以进行培训和讲习班,以介绍和培训用户使用该系统。在未来的工作中,建议的基于遗传算法的系统的应用可以进一步扩展到不同的学术目的,例如小组作业的团队组成和比赛的团队成员选择。
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引用次数: 0
Ranjana Script Handwritten Character Recognition using CNN 使用CNN的Ranjana Script手写字符识别
Q3 Decision Sciences Pub Date : 2023-09-10 DOI: 10.30630/joiv.7.3.1725
Jen Bati, Pankaj Raj Dawadi
This paper proposes a public image database for Ranjana script Handwritten Character Datasets (RHCD), publicly available for Ranjana script researchers or anyone interested in the subject. To the best of our knowledge, the Ranjana script Handwritten Character Dataset (RHCD) is the first publicly available database for Ranjana script researchers. Ranjana script descended from the Brahmi script, consists of 36 consonant letters, 16 vowel letters, and 10 numerical letters. The focus of this research is three-fold: the first is to create a new database for Ranjana script Handwritten Character Recognition; the second is to test the character recognition accuracy of the created RHCD using existing CNN algorithms like LeNET-5, AlexNET, and ZFNET algorithm; the third is to propose a model by investigating different hyper-tuning parameters to improve the recognition accuracy of the created RHCD. The research method applied in this study is dataset collection, digitization & cropping, pre-processing, dataset splitting, data augmentation, and finally, implementing the CNN model (existing and proposed). Performance evaluation is based on the test accuracy, precision, recall, and F1-score. The experiment result shows that our model ranks first, with a testing accuracy of 99.73% for 64x64 pixels resolution with precision, recall, and F1-score value 1. Creation and recognition of Ranjana script characters, vowel modifiers, and compound characters can be the next milestone to be achieved. Segmentation of words and sentences into characters and recognizing each character individually can be the next research domain.
本文提出了一个Ranjana手写体字符数据集(RHCD)的公共图像数据库,可供Ranjana手写体研究人员或任何对该主题感兴趣的人公开使用。据我们所知,Ranjana手写体字符数据集(RHCD)是Ranjana手写体研究人员第一个公开可用的数据库。兰迦那文字源自婆罗门文字,由36个辅音字母,16个元音字母和10个数字字母组成。本研究的重点有三个方面:一是创建一个新的Ranjana手写体字符识别数据库;二是使用LeNET-5、AlexNET、ZFNET等现有CNN算法测试所创建的RHCD的字符识别精度;第三,通过研究不同的超调谐参数,提出了一个模型,以提高所创建的RHCD的识别精度。本研究采用的研究方法是:数据收集、数字化;裁剪、预处理、数据集分割、数据增强,最后实现CNN模型(现有的和提出的)。性能评估是基于测试的准确性、精密度、召回率和f1分数。实验结果表明,我们的模型在64 × 64像素分辨率下的测试准确率为99.73%,精度、召回率和F1-score值为1。创造和识别兰加纳文字、元音修饰语和复合字可以成为下一个要实现的里程碑。将单词和句子分割成字符并单独识别每个字符可能是下一个研究领域。
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引用次数: 0
Illuminance Color Independent in Remote Photoplethysmography for Pulse Rate Variability and Respiration Rate Measurement 用于脉搏率变异性和呼吸率测量的远程光容积脉搏图的照度颜色独立
Q3 Decision Sciences Pub Date : 2023-09-10 DOI: 10.30630/joiv.7.3.1176
Suryasari Suryasari, Aminuddin Rizal, Sri Kusumastuti, Taufiqqurrachman Taufiqqurrachman
Remote photoplethysmography (rPPG) is now becoming a new trend method to measure human physiological parameters. Especially due to it noncontact measurement which safe dan suitable to use in this new era condition. Pulse rate variability (PRV) and respiration rate (RR) included as parameters can be measured by using rPPG. PRV and RR are used to measure both physical and psychological wellness of the subject. However, current performance challenges in rPPG algorithm in measuring PRV and RR are illuminance invariant and motion. Especially in different light condition which represent real-life environment, signal-to-noise ratio (SNR) will be affected and directly reduce the measurement accuracy. Therefore in this study, we develop rPPG algorithm and then investigate the performance rPPG in different illuminance scenarios. We perform PRV and RR measurement under each scenario. On this study, for the pulse signal extraction, we were using algorithm is based on the modification of plane orthogonal-to-skin (POS) algorithm. While, for respiration signal extraction is done in CIE Lab color space. Our experimental results show the mean absolute error (MAE) of each measured parameters are 3.25 BPM and 2 BPM for PRV and RR respectively compared with clinical apparatus. The proposed method proved to be more reliable to use in real environments measurement. However, limitation of our proposed algorithm is still running in offline mode, hence for the future we want try to make our algorithm run in real time.
远程光容积脉搏波(rPPG)是一种测量人体生理参数的新方法。特别是由于它是一种安全的非接触式测量方法,适合在新时代条件下使用。脉搏变异性(PRV)和呼吸速率(RR)作为参数可通过rPPG测量。PRV和RR用于测量受试者的生理和心理健康状况。然而,目前rPPG算法在测量PRV和RR方面的性能挑战是光照不变性和运动性。特别是在代表现实环境的不同光照条件下,信噪比会受到影响,直接降低测量精度。因此,在本研究中,我们开发了rPPG算法,然后研究了rPPG在不同照度场景下的性能。我们在每个场景下执行PRV和RR测量。在本研究中,对于脉冲信号的提取,我们使用的算法是基于改进的平面正交皮肤(POS)算法。而呼吸信号的提取是在CIE Lab色彩空间中进行的。实验结果表明,与临床仪器相比,PRV和RR各测量参数的平均绝对误差分别为3.25 BPM和2 BPM。该方法在实际环境测量中具有较高的可靠性。然而,我们提出的算法的局限性仍然是在离线模式下运行,因此,为了将来我们希望尝试使我们的算法实时运行。
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引用次数: 0
Identification of Coffee Types Using an Electronic Nose with the Backpropagation Artificial Neural Network 基于反向传播人工神经网络的电子鼻咖啡品种识别
Q3 Decision Sciences Pub Date : 2023-09-10 DOI: 10.30630/joiv.7.3.1375
Roza Susanti, Zaini Zaini, Anton Hidayat, Nadia Alfitri, Muhammad Ilhamdi Rusydi
Coffee is one of the famous plants’ commodities in the world. There are some coffee powders such as Arabica dan Robusta. This study aimed to identify two various coffee powders, Arabica and Robusta based on the blended aroma profiles, employing the backpropagation Artificial Neural Network (ANN). Four taste sensors were employed, namely TGS 2602, 2610, 2611, and 2620, to capture the diverse coffee aroma. These detectors were combined with the aroma sensors having transducers integrated with signal amplifiers or processors, which featured a load of 10 KΩ resistance. Three aroma types were investigated, namely Arabica coffee, Robusta coffee, and without coffee beans. The neural network architecture consisted of four inputs from all sensors, with one hidden layer housing eight neurons. Two neuron outputs were employed for classification, with 70 samples used for training ANN for each type. During the training phase, the developed neural network showed an impressive accuracy rate of 91.90%. TGS 2602 and 2611 sensors showed the most significant differences among the three aroma types. When analyzing ground Robusta coffee, TGS 2602 and 2611 sensors recorded 2.967 volts and 1.263 volts, with a gas concentration of 17.92 ppm and 2441.8 ppm. Similarly, the sensors for ground Arabica coffee displayed 3.384 volts and 1.582 volts with a gas concentration of 20.445 ppm and 3058.5 ppm in both TGS 2602 and 2611, respectively. The implemented ANN with aroma sensor as input successfully identify the coffee powders.
咖啡是世界上著名的植物商品之一。有一些咖啡粉,如阿拉比卡和罗布斯塔。本研究旨在利用反向传播人工神经网络(ANN)对阿拉比卡和罗布斯塔两种不同的咖啡粉的混合香气特征进行识别。四种味觉传感器分别是TGS 2602、2610、2611和2620,用来捕捉不同的咖啡香气。这些探测器与气味传感器相结合,传感器集成了信号放大器或处理器,其负载为10 KΩ电阻。研究了阿拉比卡咖啡、罗布斯塔咖啡和不含咖啡豆的三种香气类型。神经网络架构由来自所有传感器的四个输入组成,一个隐藏层容纳八个神经元。使用两个神经元输出进行分类,每种类型使用70个样本进行人工神经网络训练。在训练阶段,开发的神经网络显示出令人印象深刻的准确率,达到91.90%。TGS 2602和2611传感器在三种香气类型之间的差异最为显著。在分析研磨的罗布斯塔咖啡时,TGS 2602和2611传感器记录的电压分别为2.967伏和1.263伏,气体浓度分别为17.92 ppm和2441.8 ppm。同样,用于研磨阿拉比卡咖啡的传感器在TGS 2602和2611中显示的电压分别为3.384伏和1.582伏,气体浓度分别为20.445 ppm和3058.5 ppm。以香气传感器为输入的人工神经网络成功地识别了咖啡粉。
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引用次数: 0
Max Feature Map CNN with Support Vector Guided Softmax for Face Recognition 最大特征地图CNN与支持向量引导Softmax的人脸识别
Q3 Decision Sciences Pub Date : 2023-09-10 DOI: 10.30630/joiv.7.3.1751
Herdianti Darwis, Zahrizhal Ali, Yulita Salim, Poetri Lestari Lokapitasari Belluano
Face recognition has made significant progress because of advances in deep convolutional neural networks (CNNs) in addressing face verification in large amounts of data variation. When image data comes from different sources and devices, the identifiability of other classes and the presence of profile face data can lead to inaccurate and ambiguous classification because other classes lack discriminatory power. Furthermore, using a complex architecture with many deep convolutional layers can become very slow in the training process due to a huge amount of Random Access Memory (RAM) usage during the reverse pass of backpropagation. In this paper, we design a light CNN architecture that addresses these challenges. Specifically, we implemented Max-feature-map (MFM) into each convolutional layer to improve the accuracy and efficiency of the CNN. The strength of the support vector-guided SoftMax (SV-SoftMax) is also used in the proposed method to emphasize misclassified points and adaptively guide feature learning. Experimental results show that the 9-Layers CNN with MFM layer and SV-SoftMax outperform VGG-19 with 96.22% validation accuracy and the second rank below FaceNet tested on the same dataset with fewer parameters. Moreover, the model performed well on data that is obtained from various capture devices such as webcam, CCTVs, phone cameras, and DSLR cameras. The implications of this research could extend to scenarios requiring face recognition technology implementation with light size, such as surveillance and authentication systems
由于深度卷积神经网络(cnn)在处理大量数据变化中的人脸验证方面的进步,人脸识别取得了重大进展。当图像数据来自不同的来源和设备时,由于其他类别缺乏区分能力,其他类别的可识别性和侧面脸数据的存在可能导致分类不准确和模糊。此外,使用具有许多深度卷积层的复杂架构可能会在训练过程中变得非常缓慢,因为在反向传播期间使用了大量的随机存取存储器(RAM)。在本文中,我们设计了一个轻型CNN架构来解决这些挑战。具体来说,我们在每个卷积层中实现了最大特征映射(Max-feature-map, MFM)来提高CNN的准确率和效率。该方法还利用支持向量引导SoftMax (SV-SoftMax)的强度来强调错误分类点并自适应引导特征学习。实验结果表明,具有MFM层和SV-SoftMax的9层CNN在相同数据集上以96.22%的验证准确率优于VGG-19,并且在参数较少的情况下排名低于FaceNet。此外,该模型在从各种捕获设备(如网络摄像头、闭路电视、手机摄像头和单反相机)获得的数据上表现良好。这项研究的意义可以扩展到需要轻尺寸面部识别技术实施的场景,例如监视和身份验证系统
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引用次数: 0
Capturing User Experience of Customer-Centric Software Process through Requirement Process: Systematic Review 通过需求过程捕捉以客户为中心的软件过程的用户体验:系统回顾
Q3 Decision Sciences Pub Date : 2023-09-10 DOI: 10.30630/joiv.7.3.1499
Wahyu Andhyka Kusuma, Azrul Hazri Jantan, Novia Indriaty Admodisastro, Noris Mohd Norowi
Agile and User Experience have become popular for decades due to the ability to understand customer needs. However, both methods have different perspectives on the point of view, value, and quality. Moreover, user research in UX is usually conducted in the long term. The human aspect is a critical thing in Agile, the purpose of this aspect is to understand the value and need of the product, and with the user stories, several developers try to understand the human aspect of customers. In the elicitation process of the UX, developers used user stories to capture customer personality. One important factor is emotion; UX researchers measure emotions from the product journey, but it is unpleasant when the customer finds out the product does not meet expectations. This study aims to research the implementation of capturing emotion in user experience among Agile software development activities from several perspectives. In addition, Limited resources in software projects require innovation that can guarantee the sustainability and quality of the product. In this paper, we used modified systematic mapping to extract, classify, and interpret articles from popular publishers and map the user experience life cycle to answer several existing problems. This research shows that a combination of user requirement and UX increase the product's usability. Moreover, involving the user in the development center increases the project's success.
由于能够理解客户需求,敏捷和用户体验已经流行了几十年。然而,这两种方法在观点、价值和质量上都有不同的观点。此外,用户体验中的用户研究通常是长期进行的。人的方面在敏捷中是至关重要的,这方面的目的是理解产品的价值和需求,通过用户故事,一些开发人员试图理解客户的人的方面。在用户体验的启发过程中,开发人员使用用户故事来捕捉客户的个性。一个重要的因素是情感;用户体验研究人员从产品旅程中测量情感,但是当客户发现产品没有达到期望时,这是不愉快的。本研究旨在从多个角度研究在敏捷软件开发活动中捕捉情感在用户体验中的实现。此外,软件项目中有限的资源需要创新,以保证产品的可持续性和质量。在本文中,我们使用改进的系统映射来提取、分类和解释来自热门出版商的文章,并映射用户体验生命周期来回答几个存在的问题。这项研究表明,用户需求和用户体验的结合可以提高产品的可用性。此外,让用户参与开发中心可以增加项目的成功。
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引用次数: 0
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JOIV International Journal on Informatics Visualization
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