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SMS Advertising & its Impact on Consumer Purchase Intention: A Comparative Study of Adults and Young Consumers in Pakistan 短信广告及其对消费者购买意愿的影响:巴基斯坦成人和年轻消费者的比较研究
Pub Date : 2021-07-20 DOI: 10.52633/JMS.V3I2.69
Hiba Siraj, Abdul Rauf Syed, Muhammad Faisal Sultan
The growing technological advancement and marketing strategies are creating great competition between companies. Marketers constantly focus on developing attractive marketing strategies to promote their products and services to increase their customer base. SMS marketing lies in one of these strategies of marketers to reach each individual in order to make them their loyal consumers by offering their required products or services. As there are different kinds of consumers with different needs, consumption styles and preferences. And every country has its own culture, lifestyle, and consumer perceptions. This study covers the importance of SMS advertising and to know the responses of Pakistani youth and adults towards SMS advertising. Messages sent by advertisers to inform about their product, new innovation or launch are not accepted everywhere by some people. The aim of this study is to determine the acceptance and rejection attitudes of youth and adults towards SMS advertising and how SMS advertising influences consumers to purchase the product.
技术进步和营销策略的不断发展正在造成企业之间的激烈竞争。营销人员不断地专注于开发有吸引力的营销策略来推广他们的产品和服务,以增加他们的客户群。短信营销是营销人员通过提供他们所需的产品或服务来达到每个人以使他们成为忠实的消费者的策略之一。由于有不同种类的消费者,有不同的需求、消费方式和偏好。每个国家都有自己的文化、生活方式和消费者观念。本研究涵盖了短信广告的重要性,并了解巴基斯坦青年和成年人对短信广告的反应。广告客户为宣传他们的产品、创新或发布而发送的信息,并不是所有地方的人都能接受的。本研究的目的是确定青少年和成年人对短信广告的接受和拒绝态度,以及短信广告如何影响消费者购买产品。
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引用次数: 1
Impact of Factors Affecting Purchase Intention of Counterfeit Products 影响假冒产品购买意愿因素的影响
Pub Date : 2021-07-20 DOI: 10.52633/jms.v3i2.65
Adeela Ashraf
This research paper is based on investigating the factors affecting the purchasing decision of counterfeit product consumers in the city of Karachi. The study was conducted through convenient sampling by developing a questionnaire based on behavioural as well as demographic questions. The questionnaire was circulated through the social mediums and feedback was collected to carry out statistical tests for the conclusion purpose. A total of 87 responses were received through the survey questionnaire. Descriptive statistics and regression analysis were conducted to deduce quantitative inferences. The findings of the study will be helpful in planning and executing the production of CF products. The study provides data related to the buying behaviour of the CF product’s consumers and the scale of sales as to how often they are sold. The study also helps focus on the need for modifications in CF products as to how much extent the consumers want modifications. This will also help the firms or brands producing CF products to launch modified versions of CF products with competitive prices, availability, and customer preferences.
本研究的基础是调查影响卡拉奇市假冒产品消费者购买决策的因素。这项研究是通过方便的抽样进行的,根据行为和人口问题编制了一份问卷。通过社会媒体分发调查问卷,收集反馈,为结论目的进行统计检验。调查问卷共收到87份回复。采用描述性统计和回归分析进行定量推断。研究结果将有助于规划和执行CF产品的生产。该研究提供了与CF产品消费者的购买行为和销售规模有关的数据。该研究还有助于关注CF产品的修改需求,即消费者希望修改的程度。这也将帮助生产CF产品的公司或品牌推出具有竞争性价格、可用性和客户偏好的CF产品的修改版本。
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引用次数: 1
Sales Promotional Tools – A Catalyst to Speed Up Sales 销售促进工具-加速销售的催化剂
Pub Date : 2021-07-20 DOI: 10.52633/JMS.V3I2.68
Israr Khan, U. Warraich
Marketers all over the world try to find creative strategies to attract customers, promotional tools are one important aspect of this paradigm. Sales teams use promotional tools to influence customers and entice their purchase behaviour. The aim of the study was to formulate a technique that has a significant positive impact and motivates the consumer to buy a certain product during the sales season. Four promotional tools were studied and analysed to construe their relationship with consumer’s buying behaviour. The study is quantitative in nature, and the data for the study were collected from 300 customer respondents through convenient sampling. Regression analyses were employed through SPPSS to analyze the data. The results have concluded that the price discount has a positive impact on a consumer’s mind and that makes him buy a product more. This study will help marketing managers and decision-makers in the sales team to strategize efficient marketing campaigns.
世界各地的营销人员都试图找到创造性的策略来吸引顾客,促销工具是这种模式的一个重要方面。销售团队使用促销工具来影响客户并吸引他们的购买行为。本研究的目的是制定一项技术,具有显著的积极影响,并激励消费者在销售季节购买某种产品。研究和分析了四种促销工具,以解释它们与消费者购买行为的关系。本研究是定量的,研究的数据是通过方便的抽样从300个客户受访者中收集的。采用SPPSS进行回归分析。结果表明,价格折扣对消费者的心理有积极的影响,使他们购买更多的产品。本研究将有助于营销经理和销售团队的决策者制定有效的营销活动策略。
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引用次数: 1
Investigating the Contributors to Brand Loyalty with a Mediating Role of Satisfaction: Evidence from Pakistan 满意度对品牌忠诚的中介作用:来自巴基斯坦的证据
Pub Date : 2021-07-20 DOI: 10.52633/jms.v3i2.72
Tooba Irfan, M. Siddiqui
This study aims to test the empirical impact of the image of the brand, customer satisfaction and product & service quality on brand loyalty in territories of Pakistan. This study is applied research-based however there are many previous research studies related to the topic, but this research is different and unique as the data in this research is taken from the developing economy of Pakistan where there is a sharp dearth of these types of research investigations. The data was collected through secondary authentic sources. Moreover, the sample size of the study is 300. The data was analyzed through statistical softwares such as SPSS, AMOS and SMART PLS. The results indicate that there is a relationship linking brand awareness and brand loyalty with buying behaviour of the customer along with the mediation effect of sales promotion. The research is supported by descriptive analysis. This study is pervasive in nature as it enhances knowledge on the subject to help organizations, brand management and other related institutions.
本研究旨在检验巴基斯坦境内品牌形象、顾客满意度和产品服务质量对品牌忠诚度的实证影响。本研究是以应用研究为基础的,然而有许多先前的研究与该主题相关,但本研究是不同的和独特的,因为本研究中的数据来自巴基斯坦的发展中经济,这些类型的研究调查严重缺乏。数据是通过二手可靠来源收集的。此外,本研究的样本量为300人。通过SPSS、AMOS、SMART PLS等统计软件对数据进行分析,结果表明,品牌意识、品牌忠诚与顾客购买行为之间存在一定的关系,并存在促销的中介作用。本研究采用描述性分析方法。这项研究是普遍的性质,因为它提高了知识的主题,以帮助组织,品牌管理和其他相关机构。
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引用次数: 0
Emergence of CPEC as a Regional Threat to Neighboring Countries: Exploring the Strategic Marketing Perspective through Economic Lens 中巴经济走廊崛起对周边国家的区域威胁:经济视角下的战略营销视角探索
Pub Date : 2021-06-04 DOI: 10.52633/jms.v3i1.66
Muhammad Faisal Sultan, Mohammad Saleem
CPEC is one of the most important topics for research in social science today due to its dominance and prominence in regional studies. There is a heap of research inventory in this area of interest. Although most of the prior studies highlighted opportunities, threats and obstacles associated with CPEC, none of these indicated the potential threats that CPEC imposes on India. Therefore, this study has major importance in the literature as it is associated with the issues which the corridor might create for India. Although there are no prior studies in this regard, there is some evidence regarding the impact of CPEC on India, as no study is complete without addressing negative consequences of CPEC for India. Therefore, researchers bring all these stances together in order to formulate proper framework to address potential threats of CPEC for India. This is highlighted majorly through the support of public opinion and also through associating possible negative impacts of CPEC (on India) with secondary data. The study uses quantitative approach therefore for analysis of public opinion SMART PLS-SEM has been incorporated and results highlighted that youth believes that CPEC is able to produce several threats to India. Although the legal chasm of Gilgit & Biltistan might diminish the extent of these threats.
中巴经济走廊因其在区域研究中的主导地位和突出地位而成为当今社会科学研究的重要课题之一。在这个感兴趣的领域有一堆研究清单。尽管之前的大多数研究都强调了与中巴经济走廊相关的机遇、威胁和障碍,但这些都没有表明中巴经济走廊给印度带来的潜在威胁。因此,这项研究在文献中具有重要意义,因为它与走廊可能给印度带来的问题有关。虽然之前没有这方面的研究,但有一些证据表明中巴经济走廊对印度的影响,因为没有解决中巴经济走廊对印度的负面影响的研究是不完整的。因此,研究人员将所有这些立场结合在一起,以便制定适当的框架,以解决中巴经济走廊对印度的潜在威胁。这主要是通过公众舆论的支持,以及通过将中巴经济走廊(对印度)可能产生的负面影响与二手数据联系起来来强调的。因此,该研究使用了定量方法来分析公众舆论,SMART PLS-SEM已经被纳入其中,结果强调了年轻人认为中巴经济走廊能够对印度产生几个威胁。尽管吉尔吉特和比尔蒂斯坦的法律鸿沟可能会减少这些威胁的程度。
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引用次数: 1
Security, Perception, and Practices: Challenges Facing Adoption of Online Banking in Pakistan 安全、认知和实践:巴基斯坦采用网上银行面临的挑战
Pub Date : 2021-06-04 DOI: 10.52633/jms.v3i1.67
K. Shehzad, M. Waqas
Online banking is a contemporary mode and a technological channel to facilitate the emerging demands of customers today. Increase in number of customers for online banking as a matter fact is related to customer’s awareness in a geographical space. Many customers today are adopting online banking through internet for their financial transactions especially in the current COVID-19 pandemic situation, however, due to lack of awareness, expertise and connectivity resources, a majority of prospect customers still have not adopted this new mode of transaction in Pakistan. The main objective of this study is to know the customers’ perception regarding the usage of online banking in Karachi Pakistan. Most of the researchers so far have suggested that mostly the customers are unaware about online banking services and the reason, moreover due to lack of trust among customers on online banking services, customers are reluctant to adopt this medium for the financial transactions. This research project thus examines the customer’s trust, perception, problems related to online banking and suggests about online banking concerns especially in the context of Pakistan. This study explains that mostly customers prefer online banking services over branch banking due to its reliability, convenience, safety, speed and security, user-friendliness, and error less system. The findings of this study will provide the banks the answer to the questions that how they can provide online banking better services and what are the major issues that should be reduces in society to satisfy customers in a better way, so that they can compete their competitors in the industry and overall increase the number of online banking customers.
网上银行是一种现代模式和技术渠道,以满足当今客户的新兴需求。网上银行客户数量的增加实际上与客户在地理空间上的意识有关。今天,许多客户通过互联网采用网上银行进行金融交易,特别是在当前COVID-19大流行的情况下,然而,由于缺乏意识、专业知识和连接资源,大多数潜在客户在巴基斯坦仍然没有采用这种新的交易模式。本研究的主要目的是了解客户对巴基斯坦卡拉奇网上银行使用情况的看法。目前大多数研究者认为,大多数客户对网上银行服务并不了解,原因是客户对网上银行服务缺乏信任,客户不愿意采用这种媒介进行金融交易。因此,本研究项目考察了客户对网上银行的信任、看法和问题,并提出了网上银行的建议,特别是在巴基斯坦的背景下。本研究解释了网上银行服务的可靠性、便利性、安全性、速度和安全性、用户友好性以及系统错误率低,大多数客户更喜欢网上银行服务。本研究的结果将为银行如何提供更好的网上银行服务以及在社会上应该减少哪些主要问题以更好地满足客户的问题提供答案,从而使他们能够在行业中与竞争对手竞争,并整体增加网上银行客户的数量。
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引用次数: 1
Association of Service Quality with Customer Satisfaction 服务质量与顾客满意的关系
Pub Date : 2020-05-15 DOI: 10.52633/jms.v2i2.29
Syed Hassan Ahmed
The purpose of this explanatory research is to investigate the relationship of service quality with customer satisfaction. To examine the relationship, the study was conducted on students of the executive MBA program at a business school in Karachi, Pakistan. The research technique adopted for this study was probabilistic in nature. Both variables under consideration are observed through multiple dimensions. A chi-square test was performed to test the relationship between the qualitative variables. Findings indicate that service quality and all its dimensions have a significant and positive association with customer satisfaction at the university level. The education sector is a significant industry in Pakistan’s economy and has seen unparalleled growth and progression over the last decade. Therefore, this study has been explicitly conducted to look into the service quality phenomenon and seek credible scientific justification in this regard by studying service quality as one of the main influential factors towards customer satisfaction.
本解释性研究的目的是探讨服务品质与顾客满意的关系。为了检验这种关系,这项研究对巴基斯坦卡拉奇一所商学院的emba课程的学生进行了调查。本研究采用的研究方法本质上是概率性的。所考虑的两个变量都是通过多个维度来观察的。采用卡方检验检验各定性变量之间的关系。研究结果表明,服务质量及其所有维度与大学水平的客户满意度有显著的正相关。教育部门是巴基斯坦经济的重要产业,在过去十年中取得了前所未有的增长和进步。因此,本研究明确地通过研究服务质量作为顾客满意的主要影响因素之一来研究服务质量现象,并在这方面寻求可信的科学依据。
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引用次数: 1
Effect of Brand Equity on Consumer Buying Behavior 品牌资产对消费者购买行为的影响
Pub Date : 2020-05-15 DOI: 10.52633/jms.v2i2.5
S. Ahmed
The purpose of this paper is to propose and test a model for getting a more comprehensive understanding of brand equity. It aims to analyze the effects of this construct on consumer’s responses using two European countries' data. SEM structural equation modelling was used through which the hypotheses were tested. Measurement invariance and stability of the model across the two national samples were fairly assessed by using multi-group confirmatory factor analysis. The results indicate that dimensions are inter-relatable to brand equity. There is a positive link between brand awareness which impacts brand associations and perceived quality. Brand loyalty is highly relatable by brand associations. At last, all of these are interlinked with brand equity linked to perceived quality, brand associations & brand loyalty. These possible findings link the positive impact of brand equity on the responses of consumers. The proposed general framework is generalized across all nations. Only a few differences were observed. A few in stock of a set of product categories, brands and countries were used. The practical implications of the study provide essential implications for brand equity management. These financial metrics can fit with consumer-based equity measures to better check brand performance over time against competitors to increase quality standards against others. Favourable feedback results in better branding. Moreover, the proposed model using data from a sample is used to study the limited international brand equity literature in two countries. It also enlightens the brand equity literature by empirically in-depth analyzing the relationships between consumer-based brand equity dimensions and their effects on consumers’ responses.
本文的目的是提出并测试一个模型,以获得更全面的了解品牌资产。它的目的是分析这种结构对消费者的反应使用两个欧洲国家的数据的影响。利用扫描电镜结构方程模型对假设进行了检验。采用多组验证性因子分析对两国样本间模型的测量不变性和稳定性进行了公平评估。结果表明,各维度与品牌资产之间存在着相互关系。品牌意识影响品牌联想和感知质量之间存在正相关关系。品牌忠诚度与品牌联想高度相关。最后,所有这些都与与感知质量、品牌联想和品牌忠诚度相关的品牌资产相互关联。这些可能的发现将品牌资产对消费者反应的积极影响联系起来。拟议的总体框架适用于所有国家。只观察到一些差异。使用了一组产品类别、品牌和国家的一些库存。本研究的实际意义为品牌资产管理提供了重要的启示。这些财务指标可以与基于消费者的公平措施相匹配,以更好地检查品牌与竞争对手的长期表现,从而提高与其他品牌的质量标准。良好的反馈会带来更好的品牌。此外,使用样本数据提出的模型用于研究两个国家有限的国际品牌资产文献。通过实证深入分析以消费者为基础的品牌资产维度及其对消费者反应的影响之间的关系,也对品牌资产文献有所启发。
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引用次数: 2
Impact of Celebrity Endorsement on Consumers' Buying Behavior 名人代言对消费者购买行为的影响
Pub Date : 2020-01-15 DOI: 10.52633/jms.v2i1.23
Imran Hussain
The rapidly evolving market conditions and intense competition between the firms and marketers to adopt competitive strategies to promote their product to the right customer. Recent developments in consumer behavior and marketing studies emphasize various elements which impose an influencing impact on consumers and persuade them towards purchase intentions. This study explores the impact of celebrity endorsement and the mediating effect of consumer attitude on consumer purchase intention in a developing country. The study employed a quantitative research design for which a self-administrated structured research questionnaire was administered. the data were collected from 100 university students as respondents. The findings indicate that there is a strong influence of celebrity endorsements on university students. The celebrity endorser who possesses attributes such as likability, attractiveness, credibility, and personality has a positive influence on consumer’s purchase intentions. Moreover, celebrity endorsements create a positive impact on consumers attitudes towards endorsed brands and products which stimulate the purchase intention. This research provides some useful theoretical and practical implications for researchers and marketers on the use of celebrity endorsers.
迅速发展的市场条件和激烈的竞争之间的公司和营销人员采取竞争战略,以促进他们的产品到正确的客户。消费者行为和营销研究的最新发展强调了对消费者产生影响并说服他们产生购买意愿的各种因素。本研究探讨发展中国家名人代言对消费者购买意愿的影响,以及消费者态度对消费者购买意愿的中介作用。本研究采用定量研究设计,采用自我管理的结构化研究问卷。数据收集自100名大学生作为调查对象。研究结果表明,名人代言对大学生有很强的影响。拥有亲和力、吸引力、可信度、个性等属性的名人代言对消费者的购买意愿有正向影响。此外,名人代言对消费者对代言品牌和产品的态度产生了积极影响,从而激发了消费者的购买意愿。本研究对研究人员和营销人员利用名人代言提供了一些有益的理论和实践启示。
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引用次数: 14
IMPACT OF FIVE PERSONALITY TRAITS ON IMPULSIVE BUYING BEHAVIOR 五种人格特质对冲动购买行为的影响
Pub Date : 1900-01-01 DOI: 10.52633/jms.v1i1.2
Shahtaj Waheed Khan
This research study attempts to understand impulsive buying behaviour, which is defined as "an individual type of buying behaviour whereby consumers repetitively spend more than they should, based on financial considerations." The study identified that personality traits such as Extraversion, Agreeableness, Conscientiousness, Neuroticism and Openness to experiences are statistically significant variables in affecting impulse purchase. A quantitative approach was implemented, and explanatory designs were used to describe the factors. The study targeted buyers of different shopping malls in Karachi. Of the unknown size of buyers, 384 visitors were sampled through the non-probability sampling technique. The study data were collected through a questionnaire and analyzed by using explanatory methods. The study concluded that the personality traits extraversion, conscientiousness, neuroticism, and openness have an association between impulse buying behaviour, however, there is no association between agreeableness and impulse buying behaviour.
这项研究试图理解冲动购买行为,它被定义为“一种个人类型的购买行为,消费者基于经济考虑而重复地花比他们应该花的多的钱。”研究发现,外向性、宜人性、尽责性、神经质和开放性等性格特征是影响冲动购买的统计上显著的变量。采用定量方法,并采用解释设计来描述各因素。这项研究的目标是卡拉奇不同购物中心的买家。在规模未知的买家中,通过非概率抽样技术对384名参观者进行了抽样。本研究资料以问卷方式收集,并以解释法分析。研究得出结论,外向性、责任心、神经质和开放性等性格特征在冲动购买行为之间存在关联,而亲和性和冲动购买行为之间没有关联。
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引用次数: 0
期刊
Journal of Marketing Strategies
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