Pub Date : 2023-01-01DOI: 10.1504/ijpqm.2023.132849
Angélica Luize Cardoso Ferreira, Isadora Alves Lustosa, Ana Carolina Kogawa
After the Industrial Revolution, the growth of mass production allowed the export of products. From this context, it is crucial to mention the evolution of the concept of quality and the efforts made to understand and apply this parameter. So, this paper aims to rescue the history of quality management, by historical contexts and the main theorists of quality. Bibliographic research was conducted and compiled the various branches and theories of quality, as well as its path over the decades until the present moment. As a result, it is important to highlight the contribution of quality gurus and essential elements, like total quality control, quality management system and good manufacturing practice. The search for quality by companies can be summarised into one reason: its clients. Therefore, customers are a fundamental part of this history and that quality is a continuous process of constant improvement and adaptation to current needs.
{"title":"Quality management: history, evolution and aspects","authors":"Angélica Luize Cardoso Ferreira, Isadora Alves Lustosa, Ana Carolina Kogawa","doi":"10.1504/ijpqm.2023.132849","DOIUrl":"https://doi.org/10.1504/ijpqm.2023.132849","url":null,"abstract":"After the Industrial Revolution, the growth of mass production allowed the export of products. From this context, it is crucial to mention the evolution of the concept of quality and the efforts made to understand and apply this parameter. So, this paper aims to rescue the history of quality management, by historical contexts and the main theorists of quality. Bibliographic research was conducted and compiled the various branches and theories of quality, as well as its path over the decades until the present moment. As a result, it is important to highlight the contribution of quality gurus and essential elements, like total quality control, quality management system and good manufacturing practice. The search for quality by companies can be summarised into one reason: its clients. Therefore, customers are a fundamental part of this history and that quality is a continuous process of constant improvement and adaptation to current needs.","PeriodicalId":35201,"journal":{"name":"International Journal of Productivity and Quality Management","volume":"93 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136079316","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijpqm.2023.10057798
Manigandan Raman, Naga Venkata Raghuram J
{"title":"Linking entrepreneurial orientation to sustainable performance: The mediating role of green innovation","authors":"Manigandan Raman, Naga Venkata Raghuram J","doi":"10.1504/ijpqm.2023.10057798","DOIUrl":"https://doi.org/10.1504/ijpqm.2023.10057798","url":null,"abstract":"","PeriodicalId":35201,"journal":{"name":"International Journal of Productivity and Quality Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66681077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijpqm.2023.10058701
Ayrton Oliveira, André Tinoco, Jo�ão Rodrigues, João Antonio Aparecido Cardoso, Beatriz Martins, António Rocha
{"title":"Quality control of supplier defects in a precision industry: a case study approach","authors":"Ayrton Oliveira, André Tinoco, Jo�ão Rodrigues, João Antonio Aparecido Cardoso, Beatriz Martins, António Rocha","doi":"10.1504/ijpqm.2023.10058701","DOIUrl":"https://doi.org/10.1504/ijpqm.2023.10058701","url":null,"abstract":"","PeriodicalId":35201,"journal":{"name":"International Journal of Productivity and Quality Management","volume":"15 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66681528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijpqm.2023.132258
G. B. B. Vieira, C. H. S. Santos, G. Vidor, Roberto Birch Gonçalves, Cintia Paese Giacomello
{"title":"Efficiency evaluation of cooperatives and wine industries: a study in Southern Brazil","authors":"G. B. B. Vieira, C. H. S. Santos, G. Vidor, Roberto Birch Gonçalves, Cintia Paese Giacomello","doi":"10.1504/ijpqm.2023.132258","DOIUrl":"https://doi.org/10.1504/ijpqm.2023.132258","url":null,"abstract":"","PeriodicalId":35201,"journal":{"name":"International Journal of Productivity and Quality Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66681609","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijpqm.2023.10058783
S. Vinodh, K. Ganesan, Vallinayagam Arumugam, Gaurav Abhishek Tigga
{"title":"Lean and Dynamic capabilities for SMEs","authors":"S. Vinodh, K. Ganesan, Vallinayagam Arumugam, Gaurav Abhishek Tigga","doi":"10.1504/ijpqm.2023.10058783","DOIUrl":"https://doi.org/10.1504/ijpqm.2023.10058783","url":null,"abstract":"","PeriodicalId":35201,"journal":{"name":"International Journal of Productivity and Quality Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66681204","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijpqm.2023.10058318
E. Irhirane, Badr Dakkak, Sara Ouchama
{"title":"Impact of Leadership on the performance of Moroccan companies certified ISO 9001: 2015","authors":"E. Irhirane, Badr Dakkak, Sara Ouchama","doi":"10.1504/ijpqm.2023.10058318","DOIUrl":"https://doi.org/10.1504/ijpqm.2023.10058318","url":null,"abstract":"","PeriodicalId":35201,"journal":{"name":"International Journal of Productivity and Quality Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66681215","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijpqm.2023.10059093
Temesgen Wajebo
{"title":"Domestically Sourced and Imported Raw Material Utilisation and Labour Productivity: Evidence from Small and Medium-Scale Manufacturing Firms of Ethiopia","authors":"Temesgen Wajebo","doi":"10.1504/ijpqm.2023.10059093","DOIUrl":"https://doi.org/10.1504/ijpqm.2023.10059093","url":null,"abstract":"","PeriodicalId":35201,"journal":{"name":"International Journal of Productivity and Quality Management","volume":"78 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135494600","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijpqm.2023.133418
N.A. Rajagopal, Ananya Rajagopal
This study analyses the impact of customer segmentation, customer acquisition and retention, and customer behaviour on the organisational growth and performance of the start-up enterprises (SUEs) in Mexico. SUEs tend to gain more market share by implementing customer-centric approach through various cognitive variables. These variables include customer acquisition, brand promotion, referrals, brand loyalty, purchase intention, self-perception (me-too-feeling), product referrals, and repeat buying behaviour. Information gathered from 308 respondents was admitted to the data analysis process. In all, information from 88% of respondents was considered for data analysis. This study reveals that most SUEs focus on customer-centric market segments within niche (minimum viable segments) to increase marketing efficiency by generating pre-emptive consumer behaviour. The performance of an SUE is determined by customer acquisition approaches, target segmentation, consumer confidence, product referrals, and purchase intentions towards innovative products.
{"title":"Convergence of quality and productivity in start-up enterprises: analysis of divergent value perspectives","authors":"N.A. Rajagopal, Ananya Rajagopal","doi":"10.1504/ijpqm.2023.133418","DOIUrl":"https://doi.org/10.1504/ijpqm.2023.133418","url":null,"abstract":"This study analyses the impact of customer segmentation, customer acquisition and retention, and customer behaviour on the organisational growth and performance of the start-up enterprises (SUEs) in Mexico. SUEs tend to gain more market share by implementing customer-centric approach through various cognitive variables. These variables include customer acquisition, brand promotion, referrals, brand loyalty, purchase intention, self-perception (me-too-feeling), product referrals, and repeat buying behaviour. Information gathered from 308 respondents was admitted to the data analysis process. In all, information from 88% of respondents was considered for data analysis. This study reveals that most SUEs focus on customer-centric market segments within niche (minimum viable segments) to increase marketing efficiency by generating pre-emptive consumer behaviour. The performance of an SUE is determined by customer acquisition approaches, target segmentation, consumer confidence, product referrals, and purchase intentions towards innovative products.","PeriodicalId":35201,"journal":{"name":"International Journal of Productivity and Quality Management","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135497472","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijpqm.2023.10060362
Nawar Khan, Muhammad Bilal Mirza
{"title":"Performance Evaluation of International Standard Certification Organizations and Development of an Operational Model for it in Pakistan","authors":"Nawar Khan, Muhammad Bilal Mirza","doi":"10.1504/ijpqm.2023.10060362","DOIUrl":"https://doi.org/10.1504/ijpqm.2023.10060362","url":null,"abstract":"","PeriodicalId":35201,"journal":{"name":"International Journal of Productivity and Quality Management","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135610183","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijpqm.2023.10054802
Matthew Barsalou
{"title":"Explanatory Hypothesis Generation During a Root Cause Analysis: A Multiple Case Study","authors":"Matthew Barsalou","doi":"10.1504/ijpqm.2023.10054802","DOIUrl":"https://doi.org/10.1504/ijpqm.2023.10054802","url":null,"abstract":"","PeriodicalId":35201,"journal":{"name":"International Journal of Productivity and Quality Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66680731","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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