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EVALUATING GOVERNANCE PRACTICES AND BUSINESS OPERATIONS IN NIGERIA: ATTENDANT RESPONSE TO FRAUD PREVENTION AND RISK MANAGEMENT IN THE COVID-19 PANDEMIC ERA 评估尼日利亚的治理实践和业务运营:在2019冠状病毒病大流行时代对欺诈预防和风险管理的相应响应
Pub Date : 2022-12-31 DOI: 10.36108/unizikjb/1202.40.0270
E. Okoye, U. J. Nwoye
Despite the outcome of the COVID-19 pandemic onslaught on global economies that has negatively undermined the financial prowess of major markets in United States of America, United Kingdom, Germany, France, Austria, Canada, Spain, Italy, Nigeria, South Africa, Ghana et cetera, leading to loss of trillions of US Dollars, the need to uphold responsive financial sustainability among nations and businesses has been largely impaired by the prevalence of fraud, cyber crimes, mismanagement of scarce finance resources and external loan funds, bad leadership and poor oversight. Amid unprecedented increase in job layoffs, salary cuts, expenses cuts, robotic technologies embrace, bonuses suspension, promotions postponements, remote working embrace, price hikes, high inflation rate et cetera which have all culminated into heightened fraud occurrences and consequent fraud losses, fraud risk appear not to be proactively considered a top priority by the government and management of businesses in critical challenging COVID-19 pandemic economic downturn period as this. Deploying a descriptive approach, the study expressly evaluates the threat of COVID-19 pandemic upsurge on public governance and businesses with extant emphasis laid literally on attendant responses to fraud prevention and fraud risk management in Nigeria. Conceptualized schematic frameworks and widely recognized current statistics were utilised and evaluated to maximally envisage reliable response measures to fraud risk factors in the contemporary COVID-19 pandemic business environment in Nigeria. The study concludes by proposing possible actions (way forward) for policies development towards rescuing Nigeria and its business environment from the prevailing unfavourable situations..
尽管2019冠状病毒病大流行对全球经济的冲击对美国、英国、德国、法国、奥地利、加拿大、西班牙、意大利、尼日利亚、南非、加纳等主要市场的金融实力造成了负面影响,导致数万亿美元的损失,但各国和企业维护应对性金融可持续性的必要性在很大程度上受到欺诈、网络犯罪、稀缺的金融资源和外部贷款资金管理不善,领导不力,监督不力。在前所未有的裁员、降薪、削减开支、机器人技术、奖金暂停、晋升推迟、远程工作、价格上涨、高通货膨胀率等情况下,欺诈事件的发生和随之而来的欺诈损失都达到了高潮,在这种具有挑战性的COVID-19大流行经济低迷时期,欺诈风险似乎没有被政府和企业管理层积极考虑为首要任务。该研究采用描述性方法,明确评估了COVID-19大流行热潮对公共治理和企业的威胁,现有的重点是尼日利亚对欺诈预防和欺诈风险管理的相应反应。概念化的示意图框架和广泛认可的当前统计数据被利用和评估,以最大限度地设想在尼日利亚当前COVID-19大流行的商业环境中针对欺诈风险因素的可靠应对措施。该研究最后提出了可能采取的行动(前进的方向),以制定政策,拯救尼日利亚及其商业环境,使其摆脱当前的不利形势。
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引用次数: 0
ROLE-BASED STRESS AND PSYCHOLOGICAL BREACH OF CONTRACT AS CORRELATES OF FORMAL SECTOR EMPLOYEES’ ENTREPRENEURIAL INTENTIONS 角色压力和心理违约对正规部门员工创业意向的影响
Pub Date : 2021-12-31 DOI: 10.36108/unizikjb/1202.40.0280
T. Oguegbe
Entrepreneurial intentions among formal sector workers are believed to be greatly hindered by breach of contract and stress related to employees’ work lives. This present study examined role-based stress and psychological breach of contract as correlates of entrepreneurial intentions among formal sector employees. Participants in the study were made up of 156 non-academic staff of Nnamdi Azikiwe University, Awka. They comprised of 85 males (54.5%) and 71 females (45.5%) with a mean age of 34.37 years and a standard deviation of 8.54 years. Their age ranged from 22 to 58 years. Three instruments were used to measure the variables. Role-based stress inventory by Rizzo, House & Lirtzman, (1970) was used to measure role-based stress, psychological breach of contract and violation scale by Robison & Morrison, (2000) was used to measure psychological breach of contract and entrepreneurial intention scale by Kaiser, (1974) was used to entrepreneurship intention of the workers. The study adopted correlational study design and Pearson product moment correlation coefficient and Multiple Regression analysis was used for the statistical test. The result of hypothesis one revealed that role-based stress positively and significantly correlated with entrepreneurial intentions at r= .55, p <.01, level of significance. The result of hypothesis two indicated that psychological breach of contract positively and significantly correlated with entrepreneurial intentions at r= .85, p <.01, level of significance. Thus, hypotheses one and two of the study were accepted. The result of the multiple regression analysis using an enter method revealed that a jointly and significantly interaction effect exists between role based stress and psychological breach of contract on entrepreneurial intentions among employees at adjusted R2 = .69, p <. 01; F (2, 153) = 172.34, p<.01. Therefore, hypothesis three was also accepted. It was however recommended that employers of public sector should encourage entrepreneurial intentions and ensure that that the agreements it has with workers upon employment are not reneged
据信,违反合同和与员工工作生活有关的压力极大地阻碍了正规部门工人的创业意愿。本研究考察了角色压力和心理违约对正规部门员工创业意向的影响。这项研究的参与者是来自阿卡州Nnamdi Azikiwe大学的156名非学术人员。其中男性85例(54.5%),女性71例(45.5%),平均年龄34.37岁,标准差8.54岁。他们的年龄从22岁到58岁不等。使用了三种仪器来测量变量。角色压力量表(Rizzo, House & littzman, 1970)用于测量角色压力,心理违约和违反量表(Robison & Morrison, 2000)用于测量心理违约和创业意愿量表(Kaiser, 1974)用于测量工人的创业意愿。本研究采用相关研究设计,采用Pearson积差相关系数和多元回归分析进行统计检验。假设1的结果显示,角色压力与创业意向正显著相关(r= 0.55, p <)。01,显著性水平。假设二的结果显示心理违约与创业意向正显著相关(r= 0.85, p <)。01,显著性水平。因此,本研究的假设一和假设二被接受。采用进入法进行多元回归分析的结果显示,角色压力与心理违约对员工创业意向存在共同且显著的交互效应,调整后R2 = 0.69, p <。01;F (2,153) = 172.34, p< 0.01。因此,假设三也被接受。但是,有人建议公共部门的雇主应鼓励企业家的意愿,并确保不违背与工人就就业所达成的协议
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引用次数: 0
BUSINESS PERFORMANCE OF MSMES AMIDST THE COVID-19 PANDEMIC LOCKDOWN: A CASE STUDY OF THE FOOD AND BEVERAGE SECTOR 2019冠状病毒病疫情期间中小微企业经营绩效研究——以食品和饮料行业为例
Pub Date : 2021-12-31 DOI: 10.36108/unizikjb/1202.40.0220
Joshua Olu
Covid-19 pandemic had created the “new normal” in our society and this has led to a colossal economic loss for lots of businesses across the globe. This study intends to evaluate the impact of Covid-19 pandemic on business performance of Micro, Small and Medium Enterprises (MSMEs) in food and beverage sector within the Ikeja local government, Lagos Nigeria. Structured questionnaire was developed and was divided into four parts: The demographic, financial, sales and operational performance. The financial, sales and operational performance scales were with 3 different periods (pre Covid-19 lockdown, Covid-19 lockdown and partial Covid-19 lockdown) with respect to the Covid-19 pandemic (15 items). Financial performance before Covid-19 lock down and lockdown and partial lockdown era shows r= -0.762 and 0.436 respectively at p<0.01. Also, financial performance during lockdown and partial lockdown era is r= -0.438 at p<0.01. Financial performance and sale with operational performance during Covid-19 lock down period shows r= -0.284 and 0.210 respectively at p=0.004 and p=0.032 respectively. There was no statistically significant difference with the years of business experience [F(2, 101) =0.251, p=0.779] on financial performance during Covid-19 lockdown. On how effect of the Covid-19 pandemic was felt on business performance with gender, there was no statistically significant difference between males and females on the combined dependent variables: F (5,102) =1.308, p=0.267; Wilks’ Lambda=0.937; partial eta squared=0.063, The Covid-19 pandemic with the lockdown that associate with it had a negative impact on the financial performance of the MSMEs that were involved in this study when compared with the period when there was no lockdown.
新冠肺炎大流行在我们的社会中创造了“新常态”,这给全球许多企业带来了巨大的经济损失。本研究旨在评估2019冠状病毒病大流行对尼日利亚拉各斯Ikeja地方政府食品和饮料行业中小微企业(MSMEs)经营绩效的影响。开发了结构化问卷,分为四部分:人口统计、财务、销售和运营绩效。财务、销售和运营绩效量表相对于新冠肺炎大流行有3个不同时期(新冠肺炎封锁前、新冠肺炎封锁和部分新冠肺炎封锁)(15项)。封锁和部分封锁前的财务业绩r= -0.762, 0.436, p<0.01。此外,封锁和部分封锁时期的财务业绩r= -0.438 (p<0.01)。新冠肺炎疫情防控期间,财务业绩和销售与经营业绩分别为r= -0.284和0.210,p=0.004和p=0.032。在新冠肺炎封锁期间,财务绩效与从业年限无统计学差异[F(2,101) =0.251, p=0.779]。关于Covid-19大流行对性别业务绩效的影响,在综合因变量上,男性和女性之间没有统计学上的显著差异:F (5,102) =1.308, p=0.267;威尔的λ= 0.937;与没有封锁的时期相比,新冠肺炎大流行及其相关的封锁对参与本研究的中小微企业的财务业绩产生了负面影响。
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引用次数: 0
THE COVID-19 PANDEMIC AND SMALL ENTERPRISE RESILIENCE: MATTERS ARISING 2019冠状病毒病大流行与小企业抵御能力:新出现的问题
Pub Date : 2021-12-31 DOI: 10.36108/unizikjb/1202.40.0210
N. Madichie
This issue of the Unizik Journal of Business features five articles touching on two important topics. The first is about “building back better,” in the aftermath (a hopeful choice of words) of the Covid-19 pandemic and its negative impact on the lives and livelihoods of not just Nigeria and Africa (Igwe, Madichie & Newbery, 2019), but globally. The second element has to do with the precarity in the informal sector (Madichie, Gbadamosi and Rwelamila, 2021) – notably the micro, small and medium-sized enterprises (i.e., MSMEs). Before delving into these contributions, however, it is persuasive to set the tone with with a review of a recent United Nations Conference on Trade and Development (UNCTAD) Economic Development Report in Africa 2021. The report entitled “Reaping the Potential Benefits of the African Continental Free Trade Area for inclusive growth,” – spans across five chapters (plus an introduction) – collectively highlighting the need for inclusive growth in Africa. It also touches on other pertinent issues ranging from People, Informality and Inclusivity; Shared Prosperity through the African Continental Free Trade Agreement (AFCFTA); and the need for an integrated framework and cost-efficient trade measures. A cursory review of the report highlights some consistency with most other policy reports on the developments orchestrated by the launch of AFCFTA. Indeed, the UNCTAD report is upbeat on AFCTA being a game changer for the development ambitions in Africa. As the report points out, AFCTFA arrives at a crucial time, marked by the increased poverty levels and socioeconomic setbacks African countries have experienced due to the coronavirus pandemic, and its related financial, climatic and food-related shocks. The launch of AFCFTA, thus presents “a unique opportunity to promote inclusive growth and accelerate the achievement of the post-pandemic recovery, the 2030 Agenda for Sustainable Development and Agenda 2063 of the African Union.” Further inspection of the Economic Development in Africa Report 2021 outlines the objectives of AFCFTA as a platform to “promote and attain sustainable and inclusive socioeconomic development, gender equality and structural transformation of the State Parties” (UNCTAD, 2021, p. xii). By the same token, the report also acknowledges outstanding issues such as the “urgent need to have a better understanding of how AFCFTA can best achieve this.” The rationale for this caution is predicated upon “the significant challenges faced on the continent and the increasing levels of inequality both between and within countries.”
本期《尤尼齐克商业杂志》刊载了五篇文章,涉及两个重要主题。第一个是关于“更好地重建”,在2019冠状病毒病大流行的余波(充满希望的选择)及其对尼日利亚和非洲的生活和生计的负面影响(Igwe, Madichie和Newbery, 2019),而且是全球的。第二个因素与非正规部门的不稳定性有关(Madichie, Gbadamosi和Rwelamila, 2021) -特别是微型,小型和中型企业(即MSMEs)。然而,在深入研究这些贡献之前,有必要回顾一下联合国贸易和发展会议(UNCTAD)最近发布的《2021年非洲经济发展报告》,以此为基调。这份题为《收获非洲大陆自由贸易区对包容性增长的潜在好处》的报告共分五章(外加导言),共同强调了非洲实现包容性增长的必要性。它还涉及其他相关问题,包括人、非正式性和包容性;通过非洲大陆自由贸易协定(AFCFTA)实现共同繁荣;需要一个综合框架和具有成本效益的贸易措施。对该报告的粗略审查表明,该报告与大多数其他政策报告在启动非洲大陆自贸协定后的发展情况有一些一致之处。事实上,贸发会议的报告对非洲自由贸易区将成为非洲发展雄心的改变者持乐观态度。正如报告所指出的那样,AFCTFA正值关键时刻,其特点是由于冠状病毒大流行及其相关的金融、气候和粮食冲击,非洲国家的贫困水平上升,社会经济受挫。因此,非洲大陆自由贸易区的启动为“促进包容性增长和加速实现大流行后的复苏、2030年可持续发展议程和非洲联盟2063年议程”提供了一个独特的机会。对《2021年非洲经济发展报告》的进一步考察概述了非洲自贸协定的目标,将其作为“促进和实现可持续和包容性的社会经济发展、性别平等和缔约国结构转型”的平台(UNCTAD, 2021年,第十二页)。同样,该报告也承认了一些悬而未决的问题,如“迫切需要更好地了解非洲自贸协定如何才能最好地实现这一目标”。这种谨慎的理由是基于“非洲大陆面临的重大挑战,以及国家之间和国家内部日益严重的不平等”。
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引用次数: 0
COVID-19 PANDEMIC AND SMES SURVIVAL STRATEGIES IN NIGERIA 2019冠状病毒病大流行与尼日利亚中小企业生存战略
Pub Date : 2021-12-31 DOI: 10.36108/unizikjb/1202.40.0260
E. Olowofeso, O. Oyedele
The spread of COVID-19 across the world since December 2019 has led to the global economic crises. SMEs across the globe including Nigeria are facing different challenges to survive as a result of the pandemic. This study, therefore, looks at the effect of the pandemic on SMEs and the possible survival strategies that can be adopted. The study used a sample comprising of 285 SMEs owners from the six geo-political zone of Nigeria with the aid of a structured questionnaire and secondary data from the NCDC for the analysis using both descriptive and inferential statistics. The finding of the study revealed among other things that the adoption of the E-business model and the use of technological innovation was the major SMEs strategies to control the COVID- 19 pandemic in the study area. The study recommended that SMEs owners should adopt E-business and use relevant ICT technological innovations to enable them to adjust to the new order of doing business and also adherence to all the COVID- 19 protocols, health policies, and advice in carrying out their day-to-day business activities..
2019年12月以来,新冠肺炎疫情在全球蔓延,引发了全球经济危机。由于疫情,包括尼日利亚在内的全球中小企业面临着不同的生存挑战。因此,这项研究着眼于大流行病对中小企业的影响以及可能采取的生存战略。该研究使用了一个样本,包括来自尼日利亚六个地缘政治区域的285家中小企业所有者,借助结构化问卷和NCDC的二手数据,使用描述性和推断性统计进行分析。研究发现,除其他外,采用电子商务模式和利用技术创新是研究地区中小企业控制COVID- 19大流行的主要策略。该研究建议,中小企业主应采用电子商务并使用相关的信息通信技术创新,使他们能够适应新的经营秩序,并在开展日常业务活动时遵守所有COVID- 19协议、卫生政策和建议。
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引用次数: 0
REGISTERIAL VARIATION IN HIP-HOP 嘻哈音乐的变体
Pub Date : 2021-06-01 DOI: 10.36108/unizikjb/1202.40.0120
N. Ezenwa-ohaeto, Adaorah S. Nweke
Language functions as a means of communication and socialization. These tenets of language are very vital in the Nigerian Informal Business Sector. One aspect of the Informal Sector that is examined by this paper is Hip-hop (a subset of the Creative Industry). Register is a set of linguistic items associated with discrete, occupational and social groups. This paper looked at Nigerian Hip-hop songs (as a social group) and its informal language. Nigerian Hip-hop (a subset of the creative industry) in the last few years has started piling up register for itself and these registerial variations have taken the Nigerian Informal Business Sector to its next level. This paper examines the registerial variation of Nigerian Hip-hop. It employed the Beiber and Conrad (2009) model, a more recent and comprehensive registerial framework which is descriptive in its outlook. Three Hip-hop artistes with two songs each from the southern region of the country (SE, SW, and SS) were used to determine indexation of these registerial variations in their song. At the end, a register of Nigerian Hip-hop as an index of language use in Nigerian Informal Business Sector was drawn with the aim of identifying that there is a lect from the Nigerian Hip-hop and prospect of this variety in wider communication
语言的功能是交际和社会化的手段。这些语言原则在尼日利亚的非正式商业部门非常重要。本文研究的非正式部门的一个方面是嘻哈(创意产业的一个子集)。语域是与离散的、职业的和社会的群体相关的一组语言词汇。本文着眼于尼日利亚嘻哈歌曲(作为一个社会群体)及其非正式语言。尼日利亚嘻哈(创意产业的一个子集)在过去的几年里已经开始为自己堆积注册,这些注册的变化已经把尼日利亚的非正式商业部门带到一个新的水平。本文考察了尼日利亚Hip-hop的注册变体。它采用了比伯和康拉德(2009)模型,这是一个最近和全面的注册框架,在其前景中是描述性的。来自该国南部地区(SE, SW和SS)的三位嘻哈艺术家各有两首歌曲,用于确定他们歌曲中这些注册变化的索引。最后,绘制了尼日利亚嘻哈语的语谱,作为尼日利亚非正式商业部门语言使用的索引,目的是确定尼日利亚嘻哈语的选段,以及这种嘻哈语在更广泛交流中的前景
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引用次数: 0
THE ROLE OF SOCIAL MEDIA IN ENHANCING ENTREPRENEURSHIP SKILLS AMONG NIGERIAN YOUTHS: COVID-19 TOTAL LOCKDOWN AND POST ERA 社交媒体在提高尼日利亚青年创业技能方面的作用:COVID-19全面封锁和后时代
Pub Date : 2021-06-01 DOI: 10.36108/unizikjb/1202.40.0140
Obiajulu Joel Nwolu
The study explored the roles of social media in enhancing the acquisition of entrepreneurship skills among Nigerian youths, retrospectively during the COVID-19 lockdown of 2020 and now, its post era. The study was guided by the uses and gratification theory as well as the social category theory. Using the triangulation method, a total of 10 social media influencers were interviewed while 2000 copies of questionnaire were administered to respondents within Anambra State. Findings revealed that 71. 4% of respondents acquired skills on social media during the lockdown with YouTube, Facebook and Instagram as the main media for these acquisitions. While further research is recommended in this area, however, there is a need for Government to provide appropriate infrastructure for better internet connectivity and also subsidize data costs by reducing the taxation of internet service providers. Furthermore, since it has been found that youths are the most active users of social media in Nigeria, in addition to the provision of grants and low-interest loans, Government should use these same social media for sensitization and orientation all geared towards effective youth productivity.
该研究回顾了2020年COVID-19封锁期间和现在的后时代,探讨了社交媒体在促进尼日利亚年轻人获得创业技能方面的作用。本研究以使用与满足理论和社会范畴理论为指导。使用三角测量法,共采访了10名社会媒体影响者,同时向阿南布拉州的受访者发放了2000份问卷。调查结果显示,71。4%的受访者在封锁期间获得了社交媒体技能,YouTube、Facebook和Instagram是这些收购的主要媒体。虽然建议在这方面进行进一步研究,但政府有必要提供适当的基础设施,以改善互联网连接,并通过减少对互联网服务提供商的税收来补贴数据费用。此外,由于发现年轻人是尼日利亚社交媒体最活跃的用户,除了提供赠款和低息贷款外,政府还应利用这些社交媒体进行宣传和定向,所有这些都面向有效的青年生产力。
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引用次数: 0
INFLUENCE OF DIGITAL ADVERTISING ON SOCIAL MEDIA BRAND AWARENESS IN NIGERIA 数字广告对尼日利亚社交媒体品牌知名度的影响
Pub Date : 2021-06-01 DOI: 10.36108/unizikjb/1202.40.0150
Ada Mac-Ozigbo
This research examined the Influence of Digital Advertising on Social Media brand awareness in Nigeria. Social media influencers play a vital role which entices brands to pursue them. It is more likely for a consumer to trust a brand that collaborates with an influencer than to trust the brand exclusively. It is found that influencer marketing has impacted the purchasing decision of Nigerians when online. Though many of the purchasers may have positive experience purchasing online, few of them may actually share their experience. Meaning it is more likely for them to share a negative experience in purchasing a product. Extensively, this examination is an interpretive research which applies a serious writing survey. Study originates from secondary data. The strategy for this examination is basic reasonable investigation. From this research, the following recommendations were made; that influencers are highly effective and important at bringing awareness to a brand on social media. And they are also effective in influencing consumers to make the final purchasing decision. Businesses and brands should all partake in influencer marketing as it will help increase sales and the overall brands success.
本研究考察了数字广告对尼日利亚社交媒体品牌知名度的影响。社交媒体影响者在吸引品牌追求他们方面发挥着至关重要的作用。消费者更有可能信任与网红合作的品牌,而不是只信任一个品牌。研究发现,网红营销影响了尼日利亚人上网时的购买决策。尽管许多购买者可能有积极的在线购物体验,但很少有人会真正分享他们的体验。这意味着他们更有可能在购买产品时分享负面体验。广泛地说,这次考试是一项解释性研究,应用了严肃的写作调查。研究来源于二手资料。这种检查的策略是基本的合理调查。本研究提出以下建议:有影响力的人在社交媒体上提高品牌知名度方面非常有效和重要。他们也能有效地影响消费者做出最终的购买决定。企业和品牌都应该参与网红营销,因为这将有助于增加销售和整体品牌的成功。
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引用次数: 1
ECONOMIC DIVERSIFICATION AND AGRO-FOOD TECHNOLOGICAL SOLUTIONS IN NIGERIA:LESSONS FROM MALAYSIA 尼日利亚的经济多样化和农业食品技术解决方案:来自马来西亚的经验教训
Pub Date : 2020-06-01 DOI: 10.36108/UNIZIKJB/0202.30.0160
Okechukwu Chilokwu, Egor Hikarofem, S. George
The paper x-rayed the various aspects of the agro-food economic diversification in Malaysia to draw lessons for Nigeria’s agricultural economic growth and development. A descriptive statistical method was employed in the presentation. With a total population of 31.6 million people, Malaysia has been able to harness the factor endowments for its people such that its GDP per capita (USD, PPP) grew from 18,577 in 2005 to 25,669 in 2016, whereas Nigeria’s GDP per capita (USD, PPP) grew from 4,149 in 2005 to 5,435 in 2016. Nigeria failed in its capacity utilization of the available factor endowments. In 2016, the percentage of prevalence of undernourishment of Malaysian people was 2.9, while Nigeria’s data was 11.5%. Furthermore, there was no prevalence of severe food insecurity in Malaysia, but Nigeria recorded 24.8% in its prevalence of severe food insecurity, within the period under consideration. The paper concluded that Nigeria’s economic performances are dwindling. It was recommended that to enhance stable and viable sustainable and economic growth for its people, Nigeria’s mono-economy must give way to the productive development of all sectors of the economy, particularly the agro-technology.
本文对马来西亚农业食品经济多元化的各个方面进行了透视,以期为尼日利亚农业经济增长和发展提供借鉴。在报告中采用了描述性统计方法。马来西亚总人口为3160万,能够利用其人民的要素禀赋,使其人均GDP(美元,购买力平价)从2005年的18577增长到2016年的25,669,而尼日利亚的人均GDP(美元,购买力平价)从2005年的4,149增长到2016年的5,435。尼日利亚未能充分利用现有的要素禀赋。2016年,马来西亚人口营养不良患病率为2.9%,而尼日利亚的数据为11.5%。此外,马来西亚没有出现严重粮食不安全的普遍情况,但在本报告所述期间,尼日利亚的严重粮食不安全发生率为24.8%。该报告的结论是,尼日利亚的经济表现正在下降。会议建议,为了促进尼日利亚人民的稳定和可行的可持续经济增长,尼日利亚的单一经济必须让位于所有经济部门,特别是农业技术的生产性发展。
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引用次数: 0
QUALITY SERVICE DELIVERY AND CUSTOMERS’ SATISFACTION IN THE EEDC ABAKALIKI: TOWARDS THE ATTAINMENT OF SDG7 IN THE NIGERIAN POWER SECTOR abakaliki电力公司的优质服务和客户满意度:朝着尼日利亚电力行业sd7的目标迈进
Pub Date : 2020-06-01 DOI: 10.36108/UNIZIKJB/0202.30.0110
N. Ewuim
This paper focuses on Quality service delivery and customers’ satisfaction within the framework of the Enugu Electricity Distribution Company (EEDC) in Abakaliki, Ebonyi State, Nigeria. The motivation behind this research is the persistence of power failure despite the privatization and unbundling policy of Federal Government after it failed to induce efficiency and effectiveness in the defunct Power Holding Company of Nigeria (PHCN). It adopts faceto-face interviews and documentary analyses. The study revealed that factors such as fear of contract review/withdrawal and lack of job security after the probation period (2014-2018) due to change of government are also other challenges that affect the performance of electricity supply by EEDC in Abakaliki. Also, monopoly and customers’ self-pacifist behaviour were found to account for the persistence of the identified challenges identified. Findings further revealed that beating, harassment of EEDC staff and vandalization of power infrastructures by customers due to service failure or as an expression of frustration results in constant high bill estimation since staff cannot freely move to pick accurate meter readings in some premises where they had been confronted regularly. These result in a constant light interruption, overvoltage, load shedding, bulk billing, disconnections, and delay in the new connection. Paper concludes therefore that for the attainment of the current Sustainable Development Goals (SDGs) goal 7, which aims to ensure access to affordable, reliable, sustainable, and modern energy for all by 2030; Public Enterprises (PEs) should invest more in recruiting more qualified staff and improving their condition of service; while government institutionalize the contract concession to remove it from political influence, at least partially and finally, make clear its policy responsibility to assign clear areas of intervention between it and the company and invest robustly in infrastructure.
本文重点研究了尼日利亚埃邦伊州阿巴卡利基埃努古配电公司(EEDC)框架内的优质服务交付和客户满意度。这项研究背后的动机是,尽管联邦政府的私有化和分拆政策未能在已倒闭的尼日利亚电力控股公司(PHCN)中提高效率和有效性,但电力故障的持续存在。它采用面对面访谈和文献分析。该研究显示,由于政府更迭,担心合同审查/撤销以及试用期(2014-2018年)后缺乏工作保障等因素也是影响Abakaliki EEDC电力供应绩效的其他挑战。此外,垄断和客户的自我和平主义行为被发现是确定的挑战持续存在的原因。调查结果进一步显示,由于服务故障或表示沮丧,客户殴打、骚扰EEDC工作人员和破坏电力基础设施,导致电费不断被高估,因为工作人员不能自由地在他们经常遇到的一些处所取准确的电表读数。这将导致持续的光中断、过电压、负载下降、批量计费、断开连接和新连接的延迟。因此,为了实现当前可持续发展目标(SDGs)的目标7,即确保到2030年所有人都能获得负担得起的、可靠的、可持续的现代能源;公共企业应加大投资,招聘更多合格员工,改善服务条件;政府将合同特许权制度化,至少部分地、最终地使其不受政治影响,同时明确其政策责任,在政府和公司之间划分明确的干预领域,并大力投资基础设施。
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引用次数: 1
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UNIZIK JOURNAL OF BUSINESS
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