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A model for tourists' information search behaviour on Ghanaian cuisine 游客加纳美食信息搜索行为模型
Pub Date : 2019-12-31 DOI: 10.47963/ajthm.v1i2.142
Stephen E. Hiamey, E. Amenumey
The aim of this study is to explore the information-seeking behaviour of international tourists in relation to Ghanaian cuisine. The study employed both the origin and destination context to gain an understanding of international tourists’ local food information search process. A grounded theory approach was used for both data collection and analysis. A total of 40 in-depth interviews were conducted in the process. The paper shows that most international tourists do not search or engage in an adequate information search on local food before their journeys. The findings further reveal that contextual conditions such as tourist typology and repeat visit shape tourists’ level of knowledge on local food, which in turn affect the information search strategies adopted at the destination. It is concluded that international tourists visiting Ghana are generally ignorant of the local cuisine; therefore, the Ghana Tourism Authority should find innovative ways of getting information on local cuisine to tourists upon arrival into the country.
本研究的目的是探讨国际游客在加纳美食方面的信息寻求行为。本研究采用出发地语境和目的地语境来了解国际游客的当地美食信息搜索过程。数据收集和分析均采用扎根理论方法。在此过程中,共进行了40次深度访谈。这篇论文表明,大多数国际游客在旅行前没有搜索或参与对当地食物的充分信息搜索。研究结果进一步表明,语境条件(如游客类型和重复访问)塑造了游客对当地食物的知识水平,进而影响了游客在目的地采取的信息搜索策略。得出的结论是,访问加纳的国际游客普遍对当地美食一无所知;因此,加纳旅游局应该找到创新的方法,在游客抵达该国时向他们提供当地美食的信息。
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引用次数: 0
Socio-economic effects of electricity crisis and coping strategies 电力危机的社会经济影响及应对策略
Pub Date : 2019-12-31 DOI: 10.47963/ajthm.v1i2.140
M. A. Moore
Ensuring there is regular supply of electricity to support industrial growth and development is a huge challenge for countries the world over. However, Ghana’s power supply challenges culminated into a four-year electricity crisis (2012-2016) that earned the name “dumsor,” meaning “on and off” in the Akan language. The crisis was different in its intensity, complexity, and reach from any previously recorded case. At its peak, a greater expanse of southern Ghana endured a load shedding schedule of 12 hours with electricity and 24 hours without electricity, with the capital city (Accra) being the worse affected. Heavy electricity consumers were among the hardest hit businesses since the dumsor did not only increase operational cost and reduce productivity but also resulted in significant withdrawal of investments. The narrative was progressively dismal for hotels because the industry has high entry and exit costs and their success and reputation is based on rendering quality services at a comparatively lower price. Thus, any compromise on their product results in disproportionate decline in patronage due to poor reviews and bad word-of-mouth. Given the above, a review of the socio-economic effects of dumsor on hotels and adopted coping strategies were needed to lay a framework to examine the effects of electricity crises on the tourism industry. Adopting a mixed- method approach, seventy-three (73) hotels in the Accra Metropolitan Area were engaged. The results reveal an increase in both operational cost and customer complaints. This brought about the adoption of diesel-fuelled generators as an immediate stop-gap measure to curb the crisis.
确保电力的正常供应以支持工业增长和发展是世界各国面临的巨大挑战。然而,加纳的电力供应挑战最终导致了为期四年的电力危机(2012-2016),这场危机被称为“dumsor”,在阿坎语中意思是“开和关”。这次危机在强度、复杂性和影响范围上都不同于以往任何有记录的病例。在高峰时期,加纳南部更大范围的地区经历了12小时有电和24小时无电的减载计划,首都阿克拉受影响最严重。由于此次地震不仅增加了运营成本,降低了生产效率,而且还导致了大量投资的撤回,因此电力消费大户受到的打击最为严重。酒店的情况越来越糟糕,因为这个行业的进入和退出成本都很高,他们的成功和声誉是建立在以相对较低的价格提供优质服务的基础上的。因此,对其产品的任何妥协都会导致由于差评和坏口碑导致的不成比例的赞助下降。鉴于上述情况,需要审查电力危机对旅馆的社会经济影响和采取的应对战略,以便为审查电力危机对旅游业的影响奠定一个框架。采用混合方法,在阿克拉大都会区有73家酒店参与。结果显示,运营成本和客户投诉都有所增加。这导致采用柴油发电机作为遏制危机的即时权宜之计。
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引用次数: 0
Hospitality management competency requirements of the hospitality industry in Ghana 加纳酒店业的酒店管理能力要求
Pub Date : 2019-07-17 DOI: 10.47963/ajthm.v1i1.136
G. Anthony, Ishmael Mensah, E. Amenumey
This paper assessed industry practitioners’ and educators’ views on the competencies required by the hospitality industry in Ghana. Data was collected through a survey of 111 respondents. Means were used to rank the competencies, whilst T- test and one-way analysis of variance (ANOVA) were used to explore the differences in competencies perceived to be required by the industry practitioners and educators. It was found out in terms of importance that practitioners preferred leadership, administrative, conceptual and technical competencies whilst educators favoured conceptual, leadership, administrative and technical competencies. Except for ability to maintain hygiene standards and ability to develop contingency plans, there were generally no statistically significant differences between the views of practitioners and educators with regards to competencies required by the industry. It is recommended that there should be more collaboration between hospitality practitioners and educators in Ghana.
本文评估了行业从业者和教育工作者对加纳酒店业所需能力的看法。数据是通过对111名受访者的调查收集的。采用平均数对胜任力进行排序,同时采用T检验和单因素方差分析(ANOVA)来探讨行业从业者和教育工作者认为所需胜任力的差异。研究发现,就重要性而言,从业者更喜欢领导能力、管理能力、概念能力和技术能力,而教育者更喜欢概念能力、领导能力、管理能力和技术能力。除了维持卫生标准的能力和制定应急计划的能力外,从业人员和教育工作者对行业所需能力的看法在统计上没有显著差异。建议在加纳的酒店从业人员和教育工作者之间加强合作。
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引用次数: 5
Unveiling the potential nutrients present in fresh and dried Makuea Poo-Ung 揭开在新鲜和干燥的麻瓜普雄中存在的潜在营养成分
Pub Date : 2019-06-30 DOI: 10.47963/ajthm.v1i1.138
F. Fraikue, Pillai Janardhanan. Prasanna Kumar, E. Amenumey, S. Acquah
Makuea poo-ung is a highly nutritious fruity vegetable. The main objective of this study was to compare the nutritional contents of fresh and dried makuea poo-ung, then compare to nutrients presents in general eggplants. Makuea poo-ung was pre-treated before reagents and chemicals were used to identify the specific nutrients present, whilst independent T-Test was used to analyse the significant differences. Results revealed that fresh and dried makuea poo-ung contained the six food nutrients. However, comparison between fresh makuea poo-ung and general nutrients in eggplants revealed very substantial diversions. Apart from Vitamin A which fell within the range of eggplants reviewed, most nutrients present in makuea poo-ung compared to eggplants were either less or more than the range reviewed. Conclusively, fresh and dried makuea poo-ung are nutritious to consume and serve as food supplements. It is recommended that commercial/traditional caterers and home makers should patronize makuea poo-ung.
Makuea poo-ung是一种营养丰富的水果蔬菜。本研究的主要目的是比较鲜茄子和干茄子的营养成分,然后与普通茄子的营养成分进行比较。在使用试剂和化学物质鉴定存在的特定营养物质之前,对马奎亚poo-ung进行预处理,并使用独立t检验分析显著差异。结果表明,新鲜和干燥的麻瓜便便含有6种食物营养素。然而,新鲜的马奎亚粪便与茄子中一般营养成分的比较显示出非常大的转移。除了维生素A在茄子的范围内,与茄子相比,makuea - pooung中存在的大多数营养素都低于或高于所述的范围。总之,新鲜的和干燥的makuea poo-ung是有营养的,可以作为食物补充。建议商业/传统餐饮承办商和家庭制造商光顾makuea poo-ung。
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引用次数: 0
Accessibility to elephants as tourism flagship species 大象作为旅游旗舰物种的可达性
Pub Date : 2019-06-19 DOI: 10.47963/ajthm.v1i1.135
Ucc-journal Journal, R. Obour, Samua Domokana, P. Ankomah, T. Larson
Mole National Park (MNP), Ghana’s largest protected area and most notable wildlife destination, permits tourists to view elephants and other wildlife species in their natural habitat. The elephant, a charismatic mega-herbivore and one of the ‘Big Five’ plays a flagship role in attracting tourists world- wide to protected areas. The paucity of information on habitat conditions, elephant numbers, trends and distribution has brought some uncertainty regarding elephants in tourism activities of the park. This study used both spatial data and structured questionnaire to examine the prevalence and distribution of elephants in MNP and the likelihood of tourists encountering elephants while visiting the park. A total of 120 respondents formed the basis of the study. Results revealed a drastic decline in elephant encounters in 2009 accompanied by a slight increase in 2011. The study showed that presence of the elephants has a significant effect on tourists’ patronage of the park.
摩尔国家公园(Mole National Park, MNP)是加纳最大的保护区和最著名的野生动物目的地,游客可以在自然栖息地观赏大象和其他野生动物。大象是一种极具魅力的巨型食草动物,也是“五大动物”之一,在吸引世界各地的游客前往保护区方面发挥着旗舰作用。由于缺乏栖息地条件、大象数量、趋势和分布等方面的信息,使得公园的大象旅游活动存在一些不确定性。本研究采用空间数据和结构化问卷调查的方法,考察了大象在MNP的流行和分布,以及游客在参观公园时遇到大象的可能性。共有120名受访者构成了这项研究的基础。结果显示,2009年遭遇大象的次数急剧下降,2011年略有增加。研究表明,大象的存在对游客光顾公园有显著影响。
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引用次数: 0
Determinants of emotional labour among employees in the hospitality industry in Accra, Ghana 加纳阿克拉酒店行业员工情绪劳动的决定因素
Pub Date : 2019-06-19 DOI: 10.47963/ajthm.v1i1.137
Sarah Blankson-Stiles-Ocran, E. F. Amissah, Abigail Opoku Mensah
The purpose of this study was to investigate the determinants of emotional labour among frontline employees in Ghanaian hotels. Specifically, the study identified the determinants of emotional labour which were hypothesized to have significant effects on emotional labour. A total of 205 frontline employees participated in the paper-pencil survey. The questionnaires contained items measuring individual, situational and organisational factors of emotional labour. The results indicated that among the determinants, gender, age and variety of emotional displays had significant effects on emotional labour. These results suggest that gender, age and variety of emotional displays play a critical role in employees’ performance of emotional labour in hotels.
本研究的目的是调查加纳酒店一线员工情绪劳动的决定因素。具体而言,研究确定了情绪劳动的决定因素,并假设这些决定因素对情绪劳动有显著影响。共有205名前线员工参与了纸笔调查。问卷包含测量情绪劳动的个人因素、情境因素和组织因素。结果表明,在影响因素中,性别、年龄和情绪表现的种类对情绪劳动有显著影响。这些结果表明,性别、年龄和情绪表现的种类对酒店员工的情绪劳动表现起着关键作用。
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引用次数: 1
Do Demographic Traits Matter? Backpackers’ Information Technology and Destination-Related Risk Concerns Towards Smartphone Usage 人口特征重要吗?背包客对智能手机使用的信息技术和目的地相关风险担忧
Pub Date : 2019-01-31 DOI: 10.47963/ajthm.v1i1.134
F. Dayour
A number of risks are associated with the use of mobile phones. However, there is still a paucity of evidence on the extent to which demographics influence risk perceptions of smartphone usage. This paper examines backpackers’ perceived risk of smartphone usage and the extent to which demographic attributes influence risk perceptions. A survey involving 567 backpackers was conducted in Ghana. The CFA, ANOVA and independent samples t-test were used to analyse the data. The study showed the relevance of coalescing information technology and destination risks factors in measuring perceived risks towards smartphone usage before assessing the effects of demographics on perceived risk. Importantly, backpackers’ risk perceptions are a function of their demographic traits, such as sex, age, education, income, occupation, continent of origin and travel experience. The theoretical and managerial implications of the study are discussed.
许多风险与使用移动电话有关。然而,关于人口统计学对智能手机使用风险认知的影响程度,仍然缺乏证据。本文考察了背包客对智能手机使用的感知风险,以及人口统计属性对风险感知的影响程度。在加纳进行了一项涉及567名背包客的调查。采用CFA、ANOVA和独立样本t检验对数据进行分析。该研究表明,在评估人口统计对感知风险的影响之前,将信息技术和目的地风险因素结合起来衡量智能手机使用的感知风险是相关的。重要的是,背包客的风险感知是他们人口特征的函数,如性别、年龄、教育程度、收入、职业、原籍国和旅行经历。讨论了本研究的理论和管理意义。
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引用次数: 2
Effect of corporate culture on organisational performance of star-rated hotels in Ghana 加纳星级酒店企业文化对组织绩效的影响
Pub Date : 1900-01-01 DOI: 10.47963/ajthm.v1i2.139
D. Owusu
Although studies on the relationship between corporate culture and organisational performance abound in other jurisdictions, the focus has been on the composite effect of corporate culture on performance, with little attention given to the predictive value of the corporate culture types on organisational performance. Using the four major corporate culture types (clan, hierarchy, market, and adhocracy) on both financial and non-financial performance of star-rated hotels in Ghana, the study hypothesized that each corporate culture type will exert a positive effect on both financial and non-financial performance. Out of a population of 640 star-rated hotels, 248 hotels were involved in the study, using the multi-stage sampling technique. Questionnaires were administered to managers of the selected hotels. In all, a total of 178 responses were retrieved and analyzed using descriptive statistics (such as mean and standard deviation) and partial least squares in structural equation modeling. Findings of the study indicate that market culture was the most prominent predictor of profitability, return on investment, growth in profit, and sales volume, although it recorded a weak effect size. Adhocracy and hierarchy cultures were also the most prominent in predicting trust, improving supplier relations, improving service quality delivery, and customer retention. The study recommends, for the promotion of market, hierarchy and adhocracy corporate cultures in order to improve both financial and non-financial organisational performance of star-rated hotels in Ghana.
虽然其他国家对企业文化与组织绩效关系的研究很多,但研究的重点都集中在企业文化对绩效的综合效应上,很少关注企业文化类型对组织绩效的预测价值。本研究利用四种主要的企业文化类型(宗族、等级、市场和民主)对加纳星级酒店财务和非财务绩效的影响,假设每种企业文化类型都会对财务和非财务绩效产生积极影响。在640家星级酒店中,有248家酒店参与了这项研究,采用了多阶段抽样技术。对所选酒店的经理进行了问卷调查。总共检索了178份回复,并使用结构方程模型中的描述性统计(如平均值和标准差)和偏最小二乘进行了分析。研究结果表明,市场文化是盈利能力、投资回报率、利润增长和销量的最显著预测因素,尽管它的效应大小较弱。在预测信任、改善供应商关系、改善服务质量交付和客户保留率方面,专制和等级文化也最为突出。该研究建议,为了提高加纳星级酒店的财务和非财务组织绩效,促进市场、等级和民主的企业文化。
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引用次数: 1
Does perception of hospitality employment change post internship? 实习后对酒店业就业的看法会改变吗?
Pub Date : 1900-01-01 DOI: 10.47963/ajthm.v1i2.141
Melody Enyonam Appietu, Vincent Asimah, Christopher Mensah
Remarkably, exposures to hospitality workplaces through internships have been found to rather dissuade students from envisaging hospitality career. However, knowledge of this phenomenon remains inconclusive. Consequently, this study explored the effect of internship work experience on undergraduate students’ commitment and perception of the nature of hospitality work using before-and-after design. A convenience sample of 171 hospitality management students in a Ghanaian technical university completed paper- and-pencil questionnaires, and data were analyzed using descriptive statistics and Wilcoxon signed-rank test. The majority of the students indicated positive perceptions of hospitality employment and were accordingly willing to work in hospitality-related jobs after graduation. Contrary to the commonly held view, commitment, attitude, and perceptions of hospitality work do not undergo significant reconsiderations post-internships.
值得注意的是,通过实习接触到酒店工作场所的学生被发现不愿设想酒店职业。然而,对这一现象的了解仍然没有定论。因此,本研究采用前后设计,探讨实习工作经历对大学生酒店工作性质承诺和感知的影响。以加纳一所技术大学的171名酒店管理专业学生为方便样本,完成了纸笔问卷调查,并使用描述性统计和Wilcoxon签名秩检验对数据进行了分析。大多数学生对酒店业就业持积极态度,因此愿意在毕业后从事与酒店业相关的工作。与人们普遍持有的观点相反,在实习结束后,对酒店工作的承诺、态度和看法并没有进行重大的反思。
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引用次数: 0
期刊
African Journal of Hospitality and Tourism Management
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