Raheel Akhtar, Muhammad Hassaan, Geofrey Gidion Rwezimula, Dr. Shakil Akhtar
The growing competition in financial markets worldwide is indicator for the need of Customer Relationship Management (CRM) systems in baking sector to gain and sustain the competitive advantages. The basic aim of the research is to investigate and highlight the success factors and status of the CRM implementation in Pakistani Banking Sector. Data obtained from three larger banks (UBL, HBL and MCB) and four other banks in South Punjab, Pakistan. Questionnaire was used to collect data from 100 bank employees. The responses were collected on five-point Likert scale. The SPSS software was used to analyse the data. Hypotheses were tested using multi regression analysis. Regression analyses performed to check the cause-and-effect relationship between dependent variable (Implementation of CRM) and independent variables (top management support, customer attitude and Innovative HR Practices). Some of limitations in this study were due to shortage of time and finances. Researchers also suggested some directions for future studies.
{"title":"The Implementation of Customer Relationship Management System and Innovative HR Practices in Pakistani Banking Sector","authors":"Raheel Akhtar, Muhammad Hassaan, Geofrey Gidion Rwezimula, Dr. Shakil Akhtar","doi":"10.59075/zjss.v1i1.47","DOIUrl":"https://doi.org/10.59075/zjss.v1i1.47","url":null,"abstract":"The growing competition in financial markets worldwide is indicator for the need of Customer Relationship Management (CRM) systems in baking sector to gain and sustain the competitive advantages. The basic aim of the research is to investigate and highlight the success factors and status of the CRM implementation in Pakistani Banking Sector. Data obtained from three larger banks (UBL, HBL and MCB) and four other banks in South Punjab, Pakistan. Questionnaire was used to collect data from 100 bank employees. The responses were collected on five-point Likert scale. The SPSS software was used to analyse the data. Hypotheses were tested using multi regression analysis. Regression analyses performed to check the cause-and-effect relationship between dependent variable (Implementation of CRM) and independent variables (top management support, customer attitude and Innovative HR Practices). Some of limitations in this study were due to shortage of time and finances. Researchers also suggested some directions for future studies.","PeriodicalId":378779,"journal":{"name":"Zakariya Journal of Social Science","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-04-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129010299","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Dr. Sheikh Muhammad Adnan, Dr. Shaukat Hussain Bhatti, Tauseef Adeel Hassan
Punishment is the suggestion to propose effect upon the person doing wrong for his sin. It is projected as it is decisively scheduled, and it is a liability as it has a sense of anguish. The primary purpose of this writing is to see and study the different theories of punishment through an eagle-eye view. Before intruding into the further details at first stance, I shall ink here the three ideas of punishment which are a deterrent theory of punishment, retributive theory of punishment and reformative theory of punishment; and after I shall see these theories one by one to evaluate them critically because each of them has its peculiar importance, benefits, and drawbacks.
{"title":"A Critical Evaluation of the Theories of Punishment","authors":"Dr. Sheikh Muhammad Adnan, Dr. Shaukat Hussain Bhatti, Tauseef Adeel Hassan","doi":"10.59075/zjss.v1i1.46","DOIUrl":"https://doi.org/10.59075/zjss.v1i1.46","url":null,"abstract":"Punishment is the suggestion to propose effect upon the person doing wrong for his sin. It is projected as it is decisively scheduled, and it is a liability as it has a sense of anguish. The primary purpose of this writing is to see and study the different theories of punishment through an eagle-eye view. Before intruding into the further details at first stance, I shall ink here the three ideas of punishment which are a deterrent theory of punishment, retributive theory of punishment and reformative theory of punishment; and after I shall see these theories one by one to evaluate them critically because each of them has its peculiar importance, benefits, and drawbacks.","PeriodicalId":378779,"journal":{"name":"Zakariya Journal of Social Science","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-04-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125047524","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The current study was to validate the perceived parental acceptance rejection as a predictor of academic success motivation, coping abilities, and well-being regulated role of emotional intelligence and personality characteristics among adolescent government schools in Sargodha, Pakistan. The data was collected using the purposive sampling approach. The constructs of research were measured using pre-created scales. Correlation research revealed that Perceived Parental Acceptance has a positive association with Academic Achievement, wellness, and coping methods, indicating that pupils in the school are more likely to succeed. Linear Regression analysis revealed that parental acceptance had a substantial influence on academic accomplishment motivation, coping abilities, and well-being, which mitigated the role of emotional intelligence and personality factors. Modal 2 and 3 demonstrated that emotional intelligence has increased.
{"title":"Perceived Parental Acceptance Rejection as a Predictor of Academic Achievement Motivation, Coping Abilities and Well Being Moderated Role of Emotional Intelligence and Personality Traits","authors":"Noreen Sultana, Rkhshanda, Kunza Aqdas Rabeasani","doi":"10.59075/zjss.v1i1.45","DOIUrl":"https://doi.org/10.59075/zjss.v1i1.45","url":null,"abstract":"The current study was to validate the perceived parental acceptance rejection as a predictor of academic success motivation, coping abilities, and well-being regulated role of emotional intelligence and personality characteristics among adolescent government schools in Sargodha, Pakistan. The data was collected using the purposive sampling approach. The constructs of research were measured using pre-created scales. Correlation research revealed that Perceived Parental Acceptance has a positive association with Academic Achievement, wellness, and coping methods, indicating that pupils in the school are more likely to succeed. Linear Regression analysis revealed that parental acceptance had a substantial influence on academic accomplishment motivation, coping abilities, and well-being, which mitigated the role of emotional intelligence and personality factors. Modal 2 and 3 demonstrated that emotional intelligence has increased.","PeriodicalId":378779,"journal":{"name":"Zakariya Journal of Social Science","volume":"145 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-04-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132373473","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The study aimed at investigating the predictive relationship between innovation and employee turnover intention in the telecom sector of Pakistan; particularly Mobilink Microfinance Bank, Khushali Bank, U-Bank& Telenor Microfinance Bank. The impact of technological, organizational, product, and process innovation was measured on employee turnover intention by using the adapted version of The Denison Organizational Culture Survey (1990). The sample comprised 150 employees with the inclusion criteria of only those working at the Microfinance Banks. A purposive sampling technique was used and the survey was conducted in person as well as on Google Docs. The method of regression analysis was used to analyze the data. The results suggested the predictive role of innovation in decreasing employee turnover intention.
{"title":"Impact of Technological, Organizational, Product, and Process Innovation on Employee Turnover Intention","authors":"A. Malik, Ghafeer Amjad, Ali Raza Nemati","doi":"10.59075/zjss.v1i1.43","DOIUrl":"https://doi.org/10.59075/zjss.v1i1.43","url":null,"abstract":"The study aimed at investigating the predictive relationship between innovation and employee turnover intention in the telecom sector of Pakistan; particularly Mobilink Microfinance Bank, Khushali Bank, U-Bank& Telenor Microfinance Bank. The impact of technological, organizational, product, and process innovation was measured on employee turnover intention by using the adapted version of The Denison Organizational Culture Survey (1990). The sample comprised 150 employees with the inclusion criteria of only those working at the Microfinance Banks. A purposive sampling technique was used and the survey was conducted in person as well as on Google Docs. The method of regression analysis was used to analyze the data. The results suggested the predictive role of innovation in decreasing employee turnover intention.","PeriodicalId":378779,"journal":{"name":"Zakariya Journal of Social Science","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-04-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128458342","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Muhammad Yasir Malik, Iqra Mazhar, Muhammad Shakir, O. Kareem
Environmental changes are considered to be among the main problems of the world. There are some anthropogenic activities that human beings perform and that cause changes in the environment which adversely puts effect human health in the form of diseases. The main focus of present study is on effect of environmental changes human health and anthropological study of Multan city. The core objective of this research was to find out the environmental effects on the human health and their surroundings due to environmental changes and explore the perception of causes, mechanism and its effects on the life of the individual. This study also includes the recommendations, how human health was affected by the environmental changes. The present research examined the social economic and cultural effects associated with the environmental changes on human health. In this case study, both quantitative and qualitative approaches were used. The data was conducted from population between 20 to 60 years old and selected sample was 100 male and female respondents of Multan city. For the purpose of the current research, data was conducted through questionnaire and case study method and informal discussion and observations. The major findings of the research are environmental issues like air, noise pollution and global warming. This piece of research work is the contribution to the Anthropological literature of Multan in the context of the effects of environmental change on human health
{"title":"Effects of Environmental Changes on Human Health (An Anthropological Study of Multan City)","authors":"Muhammad Yasir Malik, Iqra Mazhar, Muhammad Shakir, O. Kareem","doi":"10.59075/zjss.v1i1.44","DOIUrl":"https://doi.org/10.59075/zjss.v1i1.44","url":null,"abstract":"Environmental changes are considered to be among the main problems of the world. There are some anthropogenic activities that human beings perform and that cause changes in the environment which adversely puts effect human health in the form of diseases. The main focus of present study is on effect of environmental changes human health and anthropological study of Multan city. The core objective of this research was to find out the environmental effects on the human health and their surroundings due to environmental changes and explore the perception of causes, mechanism and its effects on the life of the individual. This study also includes the recommendations, how human health was affected by the environmental changes. The present research examined the social economic and cultural effects associated with the environmental changes on human health. In this case study, both quantitative and qualitative approaches were used. The data was conducted from population between 20 to 60 years old and selected sample was 100 male and female respondents of Multan city. For the purpose of the current research, data was conducted through questionnaire and case study method and informal discussion and observations. The major findings of the research are environmental issues like air, noise pollution and global warming. This piece of research work is the contribution to the Anthropological literature of Multan in the context of the effects of environmental change on human health","PeriodicalId":378779,"journal":{"name":"Zakariya Journal of Social Science","volume":"239 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-04-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134238478","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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