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Violence in the health care workplace and ERM solutions 卫生保健工作场所的暴力和ERM解决方案
Colleen Naglee MD

Many health care workers are subject to violence at work on a frequent basis. This article will define different types of violence in the workplace and outline the current scope of the issue. There are a myriad of laws and regulations that apply including OSHA, Joint Commission, state and potentially new federal legislation. Violence in the health care workplace is an exceedingly complex issue that is well suited to enterprise risk management (ERM) solutions. A sample framework for an ERM solution will be explored. Health care organizations should strongly consider use of ERM to address workplace violence based on their unique risks.

许多卫生保健工作者在工作中经常遭受暴力。本文将定义工作场所中不同类型的暴力,并概述该问题的当前范围。有无数的法律和法规适用,包括OSHA,联合委员会,州和潜在的新的联邦立法。保健工作场所的暴力是一个极其复杂的问题,非常适合企业风险管理(ERM)解决方案。本文将探讨一个ERM解决方案的示例框架。卫生保健组织应根据其独特的风险,强烈考虑使用ERM来解决工作场所暴力问题。
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引用次数: 1
An examination of Leapfrog safety measures and Magnet designation 跨越式安全措施和磁体标识的检验
Teresa Wai Chi Tai PhD, MA, BA, Angela Mattie JD (Esq.), MPH, Stephanie Monteiro Miller PhD, Robert M. Yawson PhD, MPhil, MS

Leapfrog Hospital Safety Grades and Magnet designation are two publicly available measures that serve as proxies for health care quality and safety. We examine whether hospitals with a better rating in one Leapfrog safety measure also have favorable ratings in other Leapfrog safety measures and whether Magnet-designated hospitals have better Leapfrog safety scores related to outcomes, processes, and structures than non-Magnet hospitals. Our study found that hospital-associated infections (HAIs) were not strongly correlated with one another, but Leapfrog safety process and structural measures were significantly and strongly correlated with one another, suggesting hospitals that invest in processes/structures to improve quality tend to do so across many dimensions. Also, Magnet-designated hospitals had higher Leapfrog grades for structural measures but not systematically better infection rates. Only one HAI (central line-associated bloodstream infections) had lower rates in Magnet hospitals than non-Magnet hospitals. These analyses suggest that improvements in process and structural measures do not necessarily translate into lower HAIs. Hospitals may need specific quality improvement strategies to target each HAI since HAIs are not strongly correlated with one another. Future research is needed to identify what process and structural measures can decrease HAIs and how this should be reflected in Magnet designation evaluation criteria.

Leapfrog医院安全等级和Magnet指定是两种公开可用的措施,可作为医疗保健质量和安全的代理。我们研究在一项Leapfrog安全措施中评分较高的医院是否在其他Leapfrog安全措施中也有良好的评分,以及磁铁指定医院是否比非磁铁医院在结果、流程和结构方面具有更好的Leapfrog安全评分。我们的研究发现,医院相关感染(HAIs)彼此之间没有很强的相关性,但Leapfrog安全流程和结构措施彼此之间存在显著而强烈的相关性,这表明投资于流程/结构以提高质量的医院倾向于在多个维度上这样做。此外,磁体指定医院在结构措施上有更高的跨越性等级,但在系统上没有更好的感染率。只有一种HAI(中心静脉相关血流感染)在磁体医院的发生率低于非磁体医院。这些分析表明,过程和结构措施的改进不一定转化为较低的高质量指数。医院可能需要特定的质量改进策略来针对每种卫生保健指标,因为卫生保健指标之间的相关性并不强。未来的研究需要确定哪些过程和结构措施可以降低HAIs,以及如何将其反映在磁体设计评估标准中。
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引用次数: 1
Surviving surgery; succumbing to pharmacotherapy: A case report underscoring the importance of PRN order clarification for patient safety 幸存的手术;屈服于药物治疗:一份病例报告强调了PRN命令澄清对患者安全的重要性
Setare Nassiri MD, Zahra Karimian PharmD, MPH, Kobra Tahermanesh MD, Maryam Farasatinasab PharmD

Pro re nata” (PRN) or “as needed” medicine administration and usage is a relatively neglected area in medication management (pharmacotherapy/pharmaceutical care) which contributes to error-prone use of medications and is unsafe for patients. In this case, we report the incident of diclofenac toxicity in a 51-year-old woman due to a prescription of 100 mg diclofenac suppositories PRN, or as needed, for postoperative pain control without explanation of the maximum daily dose (150 mg daily), which led to arbitrary consumption of 3 g of diclofenac over 5 days (600 mg daily) by the patient, and subsequent development of metabolic acidosis, acute kidney injury, and sudden cardiac arrest. The implementation of practical guidelines and training programs for health care workers to appropriately prescribe, dispense, and administer PRN medicines are necessary, and should at least include providing clarification for their indication, dose and frequency, as well as any cautionary instructions to ensure safe and effective use of such medicines.

“按需”(PRN)或“按需”给药和用药是药物管理(药物治疗/药学护理)中一个相对被忽视的领域,这导致药物使用容易出错,对患者不安全。在本病例中,我们报告了一名51岁女性双氯芬酸中毒事件,由于处方100mg双氯芬酸栓剂PRN,或根据需要,用于术后疼痛控制,但没有解释最大每日剂量(150mg /天),导致患者在5天内任意服用3g双氯芬酸(600mg /天),随后发生代谢性酸中毒、急性肾损伤和心脏骤停。实施实用指南和培训计划,使卫生保健工作者能够适当地开处方、配发和管理PRN药物是必要的,并且至少应包括对其适应症、剂量和频率的澄清,以及任何警告说明,以确保安全有效地使用此类药物。
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引用次数: 0
Nursing opinions on collaborating with residents in new and legacy OB/GYN programs 在新的和传统的妇产科项目中与住院医师合作的护理意见
Kimberly Swan MD, MBA, Oliwier Dziadkowiec PhD, Jeffery S. Durbin MS, Kelly Mosher MD, Gloria Zhujun Wang MD, Ye Ji Choi MPH, Susan M. Thrasher DNP, FNP-BC, RNC

Collaboration among physicians and nurses is vital and has shown to lead to better patient care and improve outcomes. Our study surveyed two groups of Labor and Delivery nurses in two regionally similar community hospitals in midwestern United States: one group from a new Obstetrics and Gynecology (OB/GYN) residency program (n = 49) and another from an established (legacy) OB/GYN residency program (n = 49). The survey asked nurses from the hospital with new and legacy residency program about preparedness for working with residents, perceptions of nurse-resident-patient relationships, collaboration and opinions about how resident physicians impact patient safety. Most nurses from the legacy residency program showed positive perceptions of collaboration with the residency and institutional support. In the new OB/GYN residency program, nurses were generally neutral and showed skepticism about collaboration with OB/GYN resident physicians and institutional support. Nurses from both hospitals felt similarly in their comfort escalating issues to administration and in their satisfaction with interprofessional collaboration within Labor and Delivery units. Providing nurses with opportunities to learn about the role of new medical residents in their patient care setting as well as intentional collaboration between nursing and residency program administration might result in more effective collaboration between physician residents and nursing staff.

医生和护士之间的合作至关重要,并已证明可以改善患者护理和改善结果。我们的研究调查了美国中西部两家地区性相似的社区医院的两组分娩护士:一组来自新的妇产科(OB/GYN)住院医师项目(n = 49),另一组来自已建立的妇产科住院医师项目(n = 49)。该调查询问了来自新住院医师和传统住院医师项目医院的护士,关于与住院医师合作的准备情况,对护士-住院医师-患者关系的看法,合作以及住院医师如何影响患者安全的意见。大多数来自传统住院医师项目的护士对与住院医师和机构支持的合作表现出积极的看法。在新的妇产科住院医师项目中,护士普遍持中立态度,并对与妇产科住院医师的合作和机构支持持怀疑态度。两家医院的护士在将问题升级到管理方面的舒适度以及对产房内跨专业合作的满意度方面都有相似的感受。为护士提供机会了解新住院医师在患者护理环境中的作用,以及护理和住院医师计划管理之间的有意合作,可能会导致住院医师和护理人员之间更有效的合作。
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引用次数: 0
A failure in the medication delivery system—how disclosure and systems investigation improve patient safety 给药系统的失败——披露和系统调查如何改善患者安全
Scott R. Lucas PhD, PE, Ed Pollak MD, FASA, CPPS, Charles Makowski PharmD

A recent medication error at Vanderbilt University Medical Center contributed to the death of a patient. The ensuing criminal indictment of the administering nurse has shaken the medical community. This has led to clinical staff questioning whether they can disclose patient safety incidents without fear of criminal prosecution. However, because of the publicity of this case, hospitals can benefit from the lessons learned and mitigate the risk of this and similar events at their facilities. To uncover the most impactful and relevant safety recommendations, the Vanderbilt case is examined from a systems investigation perspective using the available public information gathered from media reports, the Tennessee Bureau of Investigation report, and Vanderbilt's corrective action plan submitted to CMS. We present an example of how hospitals can benefit from disclosure: Henry Ford Health used the Vanderbilt case study as part of its medication safety continuous improvement initiatives, which are underpinned by available medication safety recommendations from the Institute for Safe Medication Practices. Using this experience and the lessons learned from the Vanderbilt case, a proactive action plan is presented for hospitals nationwide to prevent the recurrence of this medication error. Without disclosure, these analyses and safety recommendations would not have been possible.

范德比尔特大学医学中心最近的一次用药失误导致了一名病人的死亡。随后对管理护士的刑事起诉震动了医学界。这导致临床工作人员质疑他们是否可以在不担心刑事起诉的情况下披露患者安全事件。然而,由于该案件的宣传,医院可以从吸取的教训中受益,并减轻其设施发生此类事件和类似事件的风险。为了揭示最具影响力和相关的安全建议,从系统调查的角度对范德比尔特案例进行了研究,使用了从媒体报道、田纳西州调查局报告和范德比尔特提交给CMS的纠正行动计划中收集到的公共信息。我们提供了一个医院如何从信息披露中受益的例子:Henry Ford Health使用Vanderbilt案例研究作为其药物安全持续改进计划的一部分,该计划得到了安全药物实践研究所提供的药物安全建议的支持。利用这一经验和从范德比尔特案例中吸取的教训,为全国医院提出了一项积极的行动计划,以防止此类用药错误的再次发生。如果没有披露,这些分析和安全建议是不可能的。
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引用次数: 0
Case law update 判例法更新
Christopher J. Allman JD, CPHRM, DFASHRM
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引用次数: 0
The power of leadership 领导的力量
Robert F. Bunting Jr. PhD, MSA, CPHRM, CPHQ, MT(ASCP), DFASHRM, DSA
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引用次数: 0
President's Message 总统的消息
Barbara McCarthy RN, MPH, CPHQ, CPHRM, DFASHRM
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引用次数: 0
We are all winners 我们都是赢家
Sue Boisvert BSN, MHSA, CPPS, CPHRM, DFASHRM
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引用次数: 0
Changing attitudes about workplace violence: Improving safety in an acute care environment 改变对工作场所暴力的态度:改善急症护理环境的安全
Susan W. Hendrickson MHRD/OD, RN, CPHQ, FACHE, FNAHQ, LSSBB

The United States Department of Labor's Occupational Safety and Health Administration (OSHA) defines workplace violence (WPV) as any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site. OSHA recognizes that WPV ranges from threats and verbal abuse to physical assaults and even homicide. There are no OSHA standards specifically related to WPV however the General Duty Clause, Section 5(a)(1) of the OSHA Act of 1970, requires employers to provide a workplace that is free of conditions that could cause death or serious harm to employees. The Joint Commission published standards in 2022 related to WPV. The standards require a proactive analysis of the organization relative to WPV. Monitoring of events and training of staff are also required. This article will explore one hospital's journey to understand the frequency and types of violence experienced by nurses in the facility; implement evidence-based strategies to mitigate violence in the hospital; maintain compliance with regulatory and accrediting bodies; and most importantly, to protect our staff from harm.

美国劳工部职业安全与健康管理局(OSHA)将工作场所暴力(WPV)定义为在工作场所发生的任何身体暴力、骚扰、恐吓或其他威胁性破坏性行为的行为或威胁。职业安全与卫生管理局认识到,WPV的范围从威胁和言语虐待到身体攻击甚至杀人。职业安全与健康管理局没有专门与WPV相关的标准,但1970年职业安全与健康管理局法案第5(a)(1)条的一般责任条款要求雇主提供一个没有可能导致雇员死亡或严重伤害的工作场所。联合委员会于2022年发布了与WPV相关的标准。这些标准要求对组织进行与WPV相关的前瞻性分析。还需要监测事件和培训工作人员。本文将探讨一家医院的历程,以了解该机构护士遭受暴力的频率和类型;实施以证据为基础的战略,减少医院内的暴力行为;遵守监管机构和认证机构的规定;最重要的是,保护我们的员工免受伤害。
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Journal of healthcare risk management : the journal of the American Society for Healthcare Risk Management
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