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Digitalization-Enabled Evolution of Customer Value Creation: An Executive View in Financial Services 客户价值创造的数字化演进:金融服务业高管视角
Pub Date : 2022-07-01 DOI: 10.2139/ssrn.3887270
Ilkka Lahteenmaki, Satu Nätti, Saila Saraniemi
Digitalization is disrupting existing businesses and changing the positions and roles of incumbent players and customers. The present study aims to create understanding of how digitalization has changed customer value creation process and how companies could facilitate customers’ digital value formation? For this purpose, we make a qualitative inquiry and use inductive logic with rich data from the represented industry—the financial sector—which enables us to detect the evolution during past thirty years from executive point of view. We define digitalization-enabled evolution in the value creation sphere, in the value creation ecosystem, and in related process integration. Our contribution is based on defining digital value formation, revealing changes due to digitalization in related conceptualizations and showing how phase and nature of digital value formation can be detected by identifying the locus of value formation.
数字化正在颠覆现有业务,改变现有参与者和客户的地位和角色。本研究旨在了解数字化如何改变客户价值创造过程,以及企业如何促进客户的数字价值形成。为此,我们进行了定性调查,并使用归纳逻辑与来自代表行业(金融部门)的丰富数据,这使我们能够从执行角度检测过去三十年的演变。我们定义了价值创造领域、价值创造生态系统和相关流程集成中的数字化演进。我们的贡献是基于对数字价值形成的定义,揭示数字化在相关概念中的变化,并展示如何通过识别价值形成的轨迹来检测数字价值形成的阶段和本质。
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引用次数: 15
Entrepreneurial Orientation and its Impact on Organizational Performance. Case of Selected Micro Financial Institutions (MFIs) In Yaoundé, Cameroon 创业导向及其对组织绩效的影响。喀麦隆雅温德省小额金融机构(mfi)案例
Pub Date : 2021-10-06 DOI: 10.2139/ssrn.3937647
Fuesoh Roy Yewoh, Mark Wiykiynyuy Tangwa
This study aimed at assessing entrepreneurial orientation (EO) and its impact on organizational performance. The study measure EO using innovativeness, proactiveness, and risk-taking which are key dimensions of EO. This researcher adopted a descriptive and casual research design for the study which allowed the researcher to identify the cause-and-effect relationship between study variables. A purposive sample of 127 respondents was taken from different Micro Financial Institutions (MFIs) in Yaoundé, Cameroon for the study. A well-structured self-administered questionnaire was used in collecting data for the study. The relative performance of the organization compared to major competitors for the last three years has been considered as the measure for organizational performance. The scales used for the survey were validated using the Cronbach Alpha Test before performing the correlation and regression analyses which were the analytical method used to test our different hypotheses. The result of the correlation analysis revealed that innovativeness, proactiveness, and risk-taking had a positive relationship with organizational performance. In the same light, the regression analysis revealed that EO has a significant and positive impact on the organizational performance of MFIs in Yaoundé. The findings of the study will help entrepreneurs, business management researchers, and practitioners (managers) in developing strategies for better performance.
本研究旨在评估创业导向及其对组织绩效的影响。本研究以创新、主动性和冒险精神作为衡量创业绩效的关键维度。本研究采用了描述性和随意性的研究设计,使研究人员能够识别研究变量之间的因果关系。为了进行这项研究,我们从喀麦隆yaound的不同小额金融机构(mfi)中选取了127名有目的的受访者。在收集研究数据时,使用了一份结构良好的自我管理问卷。组织与主要竞争对手在过去三年的相对绩效被认为是衡量组织绩效的标准。用于调查的量表在进行相关和回归分析之前使用Cronbach Alpha检验进行验证,这是用于检验我们不同假设的分析方法。相关分析结果显示,创新能力、主动性和冒险精神与组织绩效呈正相关。同样,通过回归分析发现,创业对温州小额信贷机构的组织绩效有显著的正向影响。研究结果将有助于企业家、企业管理研究人员和从业人员(管理者)制定更好的绩效战略。
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引用次数: 0
Corruption and bank risk-taking: The deterring role of Shari’ah supervision 腐败与银行冒险:伊斯兰教法监管的威慑作用
Pub Date : 2021-10-04 DOI: 10.2139/ssrn.3936029
Mushtaq Hussain Khan, Mohammad Bitar, Amine Tarazi, Arshad Hassan, A. Fraz
This paper investigates whether the risk-taking of Islamic banks is differently affected by corruption compared to conventional banks. Indeed, the presence of Shari’ah supervisory boards (SSBs), as a cornerstone of Islamic banking, is expected to deter the influence of corruption on risk-taking for Islamic banks. We consider a matched sample of 70 Islamic and conventional banks operating in 10 OIC (Organization of Islamic Cooperation) countries over the 2012-2017 period. We find consistent evidence that higher levels of corruption are associated with higher bank risk for both conventional and Islamic banks. However, this association is stronger for conventional banks. Furthermore, for Islamic banks, the impact of corruption on risk-taking is significantly reduced with higher representation of females in Shari’ah supervisory boards and higher academic qualifications of board members. The role played by such board members in mitigating the impact of corruption on risk-taking is more effective for Islamic banks than for conventional banks.
本文研究了伊斯兰银行的风险承担是否受到腐败与传统银行不同的影响。事实上,作为伊斯兰银行的基石,伊斯兰教法监事会(SSBs)的存在有望阻止腐败对伊斯兰银行冒险行为的影响。我们考虑了2012-2017年期间在10个伊斯兰合作组织(OIC)国家运营的70家伊斯兰银行和传统银行的匹配样本。我们发现一致的证据表明,无论是传统银行还是伊斯兰银行,腐败程度越高,银行风险越高。然而,对于传统银行来说,这种联系更为强烈。此外,对于伊斯兰银行来说,随着伊斯兰教法监事会中女性比例的增加和董事会成员学历的提高,腐败对风险承担的影响显著降低。这些董事会成员在减轻腐败对风险承担的影响方面所发挥的作用,对伊斯兰银行比对传统银行更为有效。
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引用次数: 0
The Internationalization of Domestic Banks and the Credit Channel of Monetary Policy 国内银行国际化与货币政策信贷渠道
Pub Date : 2021-10-01 DOI: 10.2139/ssrn.3945599
Paola Morales, Daniel Osorio-Rodíguez, J. S. Lemus-Esquivel, M. Sarmiento
How does the expansion of domestic banks in international markets affect the bank lending channel of monetary policy? Using bank-firm loan-level data, we find that loan growth and loan rates from international banks respond less to monetary policy changes than domestic banks and that internationalization partially mitigates the risk-taking channel of monetary policy. Banks with a large international presence tend to tolerate more their credit risk exposition relative to domestic banks. Moreover, international banks tend to rely more on foreign funding when policy rates change, allowing them to insulate better the monetary policy changes from their credit supply than domestic banks. This result is consistent with the predictions of the internal capital markets hypothesis. We also show that macroprudential FX regulation reduces banks with high FX exposition access to foreign funding, ultimately contributing to monetary policy transmission. Overall, our results suggest that the internationalization of banks lowers the potency of the bank lending channel. Furthermore, it diminishes the risk-taking channel of monetary policy within the limit established by macroprudential FX regulations.
国内银行在国际市场的扩张如何影响银行的货币政策借贷渠道?利用银行-公司贷款水平的数据,我们发现国际银行的贷款增长和贷款利率对货币政策变化的反应小于国内银行,国际化在一定程度上缓解了货币政策的风险承担渠道。与国内银行相比,拥有大量国际业务的银行倾向于容忍更多的信用风险敞口。此外,当政策利率发生变化时,国际银行往往更依赖外国资金,这使它们能够比国内银行更好地将货币政策变化与信贷供应隔离开来。这一结果与内部资本市场假说的预测是一致的。宏观审慎外汇监管减少了外汇敞口高的银行获得境外资金的机会,最终有助于货币政策传导。总体而言,我们的研究结果表明,银行国际化降低了银行贷款渠道的效力。此外,它在宏观审慎外汇监管规定的范围内缩小了货币政策的风险承担渠道。
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引用次数: 2
Bank Information Production Over the Business Cycle 商业周期中的银行信息生产
Pub Date : 2021-09-30 DOI: 10.2139/ssrn.3934049
Gregory Weitzner, Cooper Howes
The information banks have about borrowers drives their lending decisions and macroeconomic outcomes, but this information is inherently difficult to analyze because it is private. We construct a novel measure of bank information quality from confidential regulatory data that include banks’ private loan-level risk assessments for US corporate loans. We show that our measure of information quality improves as local economic conditions deteriorate, particularly among loans with greater information sensitivity. To alleviate endogeneity concerns, we also use unexpected snowfall as an exogenous shock to local economic conditions. Taken together, our results provide support for theories in which economic conditions and security design decisions drive information production in credit markets. Our findings also suggest that policies designed to stimulate macroeconomic activity through the banking sector may be less effective in recessions.
银行掌握的借款人信息驱动着他们的贷款决策和宏观经济结果,但这些信息本身就难以分析,因为它们是私有的。我们从保密的监管数据中构建了一个新的银行信息质量衡量标准,这些数据包括银行对美国企业贷款的私人贷款水平风险评估。我们表明,随着当地经济状况的恶化,我们对信息质量的衡量也在改善,尤其是在信息敏感性较高的贷款中。为了缓解内生性担忧,我们还将意外降雪作为对当地经济状况的外生冲击。综上所述,我们的结果为经济条件和安全设计决策驱动信贷市场信息生产的理论提供了支持。我们的研究结果还表明,旨在通过银行业刺激宏观经济活动的政策在衰退中可能效果较差。
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引用次数: 5
Evaluating the Evolution of the Personal Financial Planning Industry: Mutualism, Commensalism, or Parasitism 评估个人理财行业的演变:互惠、共生还是寄生
Pub Date : 2021-09-29 DOI: 10.35609/jfbr.2021.6.2(1)
GATR Journals Submitter, Bryan Teoh Phern Chern
Objective – The personal financial planning and advice industry has been a growing industry for the past years and willcontinue to experience growth as the general wealth of the public increases, along with the economic recovery postCovid-19. This industry includes registered investment advisors (RIA) which are licensed by a locally approvedinstitution, and financial educators and influencers that do not require licensing by a regulatory body.Methodology – There are many benefits that these parties can bring towards the financial health of their clients andviewers such as having a thorough personal financial plan, investment strategies, and retirement planning. However,this industry has also received many negative feedbacks and experiences from clients regarding the general system ofthe industry or specific areas within the sector. One of the objectives of this article is to evaluate the evolution of thepersonal financial planning industry over the years, how it has transitioned from traditional methods into currentindustry standards, and where it might be heading in the coming years.Findings– The findings of the paper provide clarity and insight into the mature industry which can benefit current andpotential consumers, promoting healthier industry development.Novelty – The next objective is to investigate the risk and rewards of the current personal financial planning and adviceindustry towards consumers. This paper will critically review the past literature and evaluate contemporary views fromvarious perspectives to achieve the above objectives.Type of Paper: ReviewJEL Classification: G20 I22Keywords: Conflicts of interest; Financial advice; Financial planning; Influencers; Personal finance
目标-个人理财规划和咨询行业在过去几年一直是一个不断发展的行业,随着公众财富的增加,以及covid -19后的经济复苏,该行业将继续增长。这个行业包括注册投资顾问(RIA),由当地批准的机构许可,以及不需要监管机构许可的金融教育者和有影响力的人。方法论——这些派对可以为他们的客户和观众的财务健康带来很多好处,比如有一个全面的个人财务计划、投资策略和退休计划。然而,该行业也收到了许多来自客户的负面反馈和经验,涉及行业的总体系统或行业内的特定领域。本文的目的之一是评估个人理财行业多年来的演变,它是如何从传统方法转变为当前的行业标准的,以及它在未来几年的发展方向。研究结果-本文的研究结果提供了清晰和洞察成熟的行业,可以使当前和潜在的消费者受益,促进更健康的行业发展。新颖性-下一个目标是调查当前个人理财规划和咨询行业对消费者的风险和回报。本文将批判性地回顾过去的文献,并从不同的角度评估当代的观点,以实现上述目标。论文类型:ReviewJEL分类:G20关键词:利益冲突;财务建议;财务计划;有影响力的人;个人理财
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引用次数: 1
The Impact Factors on Acceptance the Internet Banking: Case of Kurdistan Region 网上银行接受度的影响因素:以库尔德斯坦地区为例
Pub Date : 2021-09-08 DOI: 10.2139/ssrn.3919527
Govand S. Srosht, Simon Thirun
This research focuses on factors affecting the acceptance of internet banking among users at Kurdistan International Bank and Cihan Bank, The problem of this research is represented in how we can describe factors affecting the acceptance of internet banking among users in studied organizations, and how we can approve this factors? Within this research we used specific model which include ordering steps to determine and describe the basic aspect of factors affecting the acceptance of internet banking, where by the questionnaire were developed and distributed on a sample of employees for every bank to collect required data. Then, the data statistically analyzed by using (SPSS) programs to reach the result. As a conclusion it has been found that there are a significant factors affecting the acceptance of internet banking among users in the selected banks.
本研究的重点是影响库尔德斯坦国际银行和吉汉银行用户接受网上银行的因素。本研究的问题表现在我们如何描述影响被研究组织用户接受网上银行的因素,以及我们如何认可这些因素。在这项研究中,我们使用了特定的模型,其中包括排序步骤来确定和描述影响接受网上银行的因素的基本方面,其中通过调查问卷的开发和分发给每个银行的员工样本来收集所需的数据。然后,使用SPSS软件对数据进行统计分析,得出结果。作为结论,我们发现,在选定的银行中,有显著的因素影响用户对网上银行的接受程度。
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引用次数: 0
Shareholder Litigation and Bank Risk 股东诉讼与银行风险
Pub Date : 2021-09-04 DOI: 10.2139/ssrn.3917337
Marta Degl'Innocenti, Franco Fiordelisi, Wei-ling Song, Si Zhou
Does a decline in shareholder litigation enhance managers’ monitoring efforts by ensuring adequate firm risk management? We explore how state Universal Demand laws (which limit shareholder litigation as a mechanism to discipline managers, UD law hereafter), affects bank holding companies’ (BHCs) risk. Using a difference-in-differences analysis, we show that BHCs reduce their tail risk exposures after the implementation of the UD laws and that this is achieved by improving loan asset quality. Indeed, BHCs appear to apply stricter contract terms for syndicate loans to risky and opaque borrowers. We also show that UD law implementation leads to changes in BHC board composition by increasing the proportion of outside directors, the number of independent directors in audit committees, and the number of independent directors with financial expertise.
股东诉讼的减少是否通过确保充分的公司风险管理来加强管理者的监督努力?我们探讨了州普遍要求法(将股东诉讼作为约束管理人员的一种机制)如何影响银行控股公司(BHCs)的风险。通过差异中的差异分析,我们表明,在实施UD法律后,BHCs减少了尾部风险敞口,这是通过提高贷款资产质量来实现的。事实上,在向高风险和不透明的借款人发放银团贷款时,bhc似乎采用了更为严格的合同条款。我们还表明,UD法的实施通过增加外部董事的比例、审计委员会中独立董事的数量和具有财务专长的独立董事的数量,导致BHC董事会组成的变化。
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引用次数: 0
Global Financial Cycle, Household Credit, and Macroprudential Policies 全球金融周期、家庭信贷和宏观审慎政策
Pub Date : 2021-09-04 DOI: 10.2139/ssrn.3044959
Mircea Epure, Irina Mihai, Camelia Minoiu, J. Peydró
We show that macroprudential policies dampen the impact of global financial conditions on local credit cycles. For identification, we exploit exogenous variation in the U.S. VIX and household and business credit registers in a small open economy, where banks depend on foreign funding and macroprudential measures vary over a full boom-bust cycle. When the VIX is low, tighter macroprudential policies (i) reduce household lending, notably for riskier (FX and high DSTI) loans and by banks dependent on foreign funding, (ii) increase local currency lending to real-estate firms, and (iii) dampen house prices and economic activity in areas with higher FX-loans.
研究表明,宏观审慎政策抑制了全球金融状况对当地信贷周期的影响。为了识别,我们利用了美国波动率指数以及小型开放经济体中家庭和企业信贷登记的外生变化,其中银行依赖外国资金和宏观审慎措施在整个繁荣-萧条周期中有所不同。当VIX较低时,更严格的宏观审慎政策(i)减少家庭贷款,特别是风险较高的(外汇和高DSTI)贷款和依赖外国资金的银行,(ii)增加对房地产公司的本币贷款,以及(iii)抑制房价和外汇贷款较高地区的经济活动。
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引用次数: 29
Roles of the CBN and NDIC in Nigeria's Monetary Policy and Regulation CBN和NDIC在尼日利亚货币政策和监管中的作用
Pub Date : 2021-08-09 DOI: 10.2139/ssrn.3902074
Ogochukwu Joshua Ogwu
The stability of financial institutions in coordinating and navigating the affairs of a nation’s economy is considered as a bedrock of economic development for any nation. The need to create an efficient financial system anchored on financial stability and effectiveness has become more imperative overtime in order to ensure economic growth. There is also the imminent need for financial institutions (Traditional and non-traditional financial institutions) to acclimatize to the trends of financial digitalization across the globe. The Central Bank of Nigeria (CBN) and the NDIC (Nigeria Deposit Insurance Corporation) are two financial bodies ladened with the responsibility of overseeing and managing the system of banking in Nigeria. This paper seeks to examine the roles of these two financial bodies in Nigeria in ensuring financial stability in the country’s economy.
金融机构在协调和引导一国经济事务方面的稳定性被认为是任何国家经济发展的基石。随着时间的推移,为了确保经济增长,建立一个以金融稳定和有效性为基础的高效金融体系的必要性变得越来越迫切。金融机构(传统和非传统金融机构)也迫切需要适应全球金融数字化的趋势。尼日利亚中央银行(CBN)和尼日利亚存款保险公司(NDIC)是负责监督和管理尼日利亚银行系统的两个金融机构。本文旨在研究尼日利亚这两个金融机构在确保该国经济金融稳定方面的作用。
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引用次数: 0
期刊
PSN: Financial Institutions (Topic)
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