The objective of this research is responding to two important questions that have been analyzed in the literature on international management, the “where” and the “how”. With this purpose both descriptive and comparison of means analysis are applied. The resulting analysis indicates that Spanish multinationals in the service sector have a semi global focus in their international operations and are located principally in Europe and Latin America. Furthermore, we found that Spanish service multinationals exert high levels of subsidiary control and that do not present significant differences in the levels of control they have over subsidiaries in relation to the type of service.
{"title":"Internationalization process of Spanish firms of the service sector","authors":"Luis Araya-Castillo, X. Mendoza","doi":"10.15665/dem.v18i2.2252","DOIUrl":"https://doi.org/10.15665/dem.v18i2.2252","url":null,"abstract":"The objective of this research is responding to two important questions that have been analyzed in the literature on international management, the “where” and the “how”. With this purpose both descriptive and comparison of means analysis are applied. The resulting analysis indicates that Spanish multinationals in the service sector have a semi global focus in their international operations and are located principally in Europe and Latin America. Furthermore, we found that Spanish service multinationals exert high levels of subsidiary control and that do not present significant differences in the levels of control they have over subsidiaries in relation to the type of service.","PeriodicalId":41368,"journal":{"name":"Dimension Empresarial","volume":"1 1","pages":""},"PeriodicalIF":0.2,"publicationDate":"2020-01-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48564361","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"CREATIVITY, ENTREPRENEURSHIP AND INNOVATION","authors":"N. Landazábal, J. Acosta-Prado","doi":"10.15665/dem.v17i4.2159","DOIUrl":"https://doi.org/10.15665/dem.v17i4.2159","url":null,"abstract":"","PeriodicalId":41368,"journal":{"name":"Dimension Empresarial","volume":"1 1","pages":""},"PeriodicalIF":0.2,"publicationDate":"2019-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67202020","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
G. H. Henríquez Fuentes, Manuel Alfonso Garzón Castrillon, C. Mejía, Alvaro Jesus Torrenegra Barros, Jesús A. Rada-Llanos
Esta revisión de literatura sobre la Responsabilidad Social la presenta como medio para gestionar los impactos sociales y ambientales ocasionados por una organización. Por esta razón, es prioridad entender en este enfoque de gestión el compromiso que adquiere la organización y sus directivas, el desarrollo de estrategias de gestión responsables socialmente y armonizadas con prácticas responsables, y, por último, como medir el desempeño social y ambiental. En este sentido se proponen indicadores para el desempeño socioambiental en las organizaciones; armonizados con los Objetivos de Desarrollo Sostenible. Como resultado, se construye un cuadro de indicadores ajustable a las actividades de cualquier organización.
{"title":"MEDICIÓN DE IMPACTOS SOCIOAMBIENTALES Y RESPONSABILIDAD SOCIAL ORGANIZACIONAL","authors":"G. H. Henríquez Fuentes, Manuel Alfonso Garzón Castrillon, C. Mejía, Alvaro Jesus Torrenegra Barros, Jesús A. Rada-Llanos","doi":"10.15665/dem.v17i4.2111","DOIUrl":"https://doi.org/10.15665/dem.v17i4.2111","url":null,"abstract":"Esta revisión de literatura sobre la Responsabilidad Social la presenta como medio para gestionar los impactos sociales y ambientales ocasionados por una organización. Por esta razón, es prioridad entender en este enfoque de gestión el compromiso que adquiere la organización y sus directivas, el desarrollo de estrategias de gestión responsables socialmente y armonizadas con prácticas responsables, y, por último, como medir el desempeño social y ambiental. En este sentido se proponen indicadores para el desempeño socioambiental en las organizaciones; armonizados con los Objetivos de Desarrollo Sostenible. Como resultado, se construye un cuadro de indicadores ajustable a las actividades de cualquier organización.","PeriodicalId":41368,"journal":{"name":"Dimension Empresarial","volume":" ","pages":""},"PeriodicalIF":0.2,"publicationDate":"2019-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42850295","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper presents theoretical reflections whose purpose is to discuss the performance of Multinational Enterprises (MNEs) and the fact that the impacts of their activities are the result of their management, despite their focus on Corporate Social Responsibility (CSR). For this purpose, we reviewed some of the main CSR concepts and reference documents to identify in which way this type of organization could be contributing to global inequality. Additionally, we describe the characteristics of the general orientation of CSR in these companies. The main results indicate that when moving to less developed countries, MNEs take advantage of the existing unequal conditions of income and precariousness of labor and environmental rules. The construction of a favorable image through CSR contributes to MNEs success, but at the cost of a complex and intense process of concentration of wealth and deepening of social inequality and poverty.
{"title":"CORPORATE SOCIAL RESPONSIBILITY, MULTINATIONAL COMPANIES AND ECONOMIC GLOBALIZATION","authors":"Selma Alves Dios, J. P. Cosenza","doi":"10.15665/dem.v17i4.1964","DOIUrl":"https://doi.org/10.15665/dem.v17i4.1964","url":null,"abstract":"This paper presents theoretical reflections whose purpose is to discuss the performance of Multinational Enterprises (MNEs) and the fact that the impacts of their activities are the result of their management, despite their focus on Corporate Social Responsibility (CSR). For this purpose, we reviewed some of the main CSR concepts and reference documents to identify in which way this type of organization could be contributing to global inequality. Additionally, we describe the characteristics of the general orientation of CSR in these companies. The main results indicate that when moving to less developed countries, MNEs take advantage of the existing unequal conditions of income and precariousness of labor and environmental rules. The construction of a favorable image through CSR contributes to MNEs success, but at the cost of a complex and intense process of concentration of wealth and deepening of social inequality and poverty.","PeriodicalId":41368,"journal":{"name":"Dimension Empresarial","volume":" ","pages":""},"PeriodicalIF":0.2,"publicationDate":"2019-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43647078","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
L. Pires, Luiz Rodrigo Cunha Moura, N. R. D. S. Cunha
The purpose of this work is to measure the influence of brand experience of users of smartphones and its consequence in relation to the brand loyalty. The data collection occurred through the use of social media and 570 valid questionnaires were obtained in more than 120 cities in Brazil. The data analysis occurred through the application of the techniques of multivariate data analysis. Of the eigth tested hypotheses, seven of them were supported. It was concluded that the brand experience significantly influences the brand personality, which also significantly influences the consumer satisfaction. In addition, the brand experience, the brand personality and the satisfaction influence the consumers loyalty, which has a value of approximately 60% for the explained variance. The formation of the constructs was also verified of a second level of experience of the brand and the brand personality.
{"title":"CONSEQUENCES OF THE BRAND´S EXPERIENCE IN CONSUMERS OF SMARTPHONES SECTOR","authors":"L. Pires, Luiz Rodrigo Cunha Moura, N. R. D. S. Cunha","doi":"10.15665/dem.v17i4.1931","DOIUrl":"https://doi.org/10.15665/dem.v17i4.1931","url":null,"abstract":"The purpose of this work is to measure the influence of brand experience of users of smartphones and its consequence in relation to the brand loyalty. The data collection occurred through the use of social media and 570 valid questionnaires were obtained in more than 120 cities in Brazil. The data analysis occurred through the application of the techniques of multivariate data analysis. Of the eigth tested hypotheses, seven of them were supported. It was concluded that the brand experience significantly influences the brand personality, which also significantly influences the consumer satisfaction. In addition, the brand experience, the brand personality and the satisfaction influence the consumers loyalty, which has a value of approximately 60% for the explained variance. The formation of the constructs was also verified of a second level of experience of the brand and the brand personality.","PeriodicalId":41368,"journal":{"name":"Dimension Empresarial","volume":" ","pages":""},"PeriodicalIF":0.2,"publicationDate":"2019-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47344236","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
César Ricardo Maia de Vasconcelos, K. Nobrega, Gabriel Lacerda De Paula
The present research aims at exploring and deepening the knowledge about lobby and the influence power from pressure groups along to public agents in favour of the consumer. This qualitative work used a semi-structured interview as a data collecting tool. The results were processed and analysed through the content analysis technique, presented by analysis categories and subcategories. Based on the investigation, it was concluded that the pressure group and lobby activities presented themselves as vital for the acquisition of hypercompetitive advantages, and that the persuasion that originates from privileged information benefits the end consumer.
{"title":"LOBBY AND THE INFLUENCE POWER FROM THE PUBLIC AGENTS’ VIEW","authors":"César Ricardo Maia de Vasconcelos, K. Nobrega, Gabriel Lacerda De Paula","doi":"10.15665/dem.v17i4.1688","DOIUrl":"https://doi.org/10.15665/dem.v17i4.1688","url":null,"abstract":"The present research aims at exploring and deepening the knowledge about lobby and the influence power from pressure groups along to public agents in favour of the consumer. This qualitative work used a semi-structured interview as a data collecting tool. The results were processed and analysed through the content analysis technique, presented by analysis categories and subcategories. Based on the investigation, it was concluded that the pressure group and lobby activities presented themselves as vital for the acquisition of hypercompetitive advantages, and that the persuasion that originates from privileged information benefits the end consumer.","PeriodicalId":41368,"journal":{"name":"Dimension Empresarial","volume":" ","pages":""},"PeriodicalIF":0.2,"publicationDate":"2019-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42161221","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
RESUMEN Los primeros análisis teóricos sobre la correlación entre educación y crecimiento económico fueron sustentados por Theodore Schultz, Edward Deninson y Gary Becker, durante la década de los 60. El estudio de las interconexiones dadas entre dichas variables viene determinada por la Economía de la Educación, la cual analiza de manera detallada cuales son las principales actuaciones que llevan los Estados nacionales sobre el sector educativo y sus consecuencias en el crecimiento económico de una sociedad.
{"title":"EL CONCEPTO DE EDUCACIÓN Y SU RELACIÓN CON EL CRECIMIENTO ECONÓMICO EN LA UE-28","authors":"A. Miró","doi":"10.15665/17.4.1554","DOIUrl":"https://doi.org/10.15665/17.4.1554","url":null,"abstract":"RESUMEN \u0000Los primeros análisis teóricos sobre la correlación entre educación y crecimiento económico fueron sustentados por Theodore Schultz, Edward Deninson y Gary Becker, durante la década de los 60. El estudio de las interconexiones dadas entre dichas variables viene determinada por la Economía de la Educación, la cual analiza de manera detallada cuales son las principales actuaciones que llevan los Estados nacionales sobre el sector educativo y sus consecuencias en el crecimiento económico de una sociedad. \u0000 ","PeriodicalId":41368,"journal":{"name":"Dimension Empresarial","volume":" ","pages":""},"PeriodicalIF":0.2,"publicationDate":"2019-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46934315","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
RESUMEN Este trabajo se enfoca en la empresa familiar, siendo su principal objetivo realizar una revisión del constructo de la familiaridad y específicamente de la dimensión de la identidad familiar, al teorizar como un primer cercamiento, la manera en que esta se construye a partir de la integración de distintos enfoques teóricos como lo son la teoría basada en recursos, la teoría de la identidad organizacional y la estructuración organizacional rescatada de la teoría de costos de transacción. La discusión gira en torno a los orígenes de una identidad colectiva en las organizaciones y como en este caso, será un punto de diferenciación entre las empresas familiares y aquellas que no lo son mediante proposiciones lógicas construidas a partir de la revisión de la literatura relevante al tema.
{"title":"LA EMPRESA FAMILIAR COMO CLAN: RECURSOS Y UNICIDAD","authors":"Ricardo Arista Zabala","doi":"10.15665/17.4.1556","DOIUrl":"https://doi.org/10.15665/17.4.1556","url":null,"abstract":"RESUMEN \u0000Este trabajo se enfoca en la empresa familiar, siendo su principal objetivo realizar una revisión del constructo de la familiaridad y específicamente de la dimensión de la identidad familiar, al teorizar como un primer cercamiento, la manera en que esta se construye a partir de la integración de distintos enfoques teóricos como lo son la teoría basada en recursos, la teoría de la identidad organizacional y la estructuración organizacional rescatada de la teoría de costos de transacción. La discusión gira en torno a los orígenes de una identidad colectiva en las organizaciones y como en este caso, será un punto de diferenciación entre las empresas familiares y aquellas que no lo son mediante proposiciones lógicas construidas a partir de la revisión de la literatura relevante al tema.","PeriodicalId":41368,"journal":{"name":"Dimension Empresarial","volume":" ","pages":""},"PeriodicalIF":0.2,"publicationDate":"2019-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48142397","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Jaime Alberto Rendón Acevedo, William Miranda-Brand
This article looked for key elements on how to implement a smart city or a smart territory from a technological perspective in Colombia. The study found that the achievement of smart territory has two major components. The first is political commitment at the highest level, which serves as the sponsor and facilitator of the process; coupled with the definition of public policy on intelligent territories, in a framework that brings together the Development Plans, creating economic, technological and social welfare synergies. The second is the social, technical and financial component, which consults regional realities to model and execute intelligent territory in a participatory manner.
{"title":"SMART CITIES AND TERRITORIES FROM THE PERSPECTIVE OF TECHNOLOGICAL SURVEILLANCE","authors":"Jaime Alberto Rendón Acevedo, William Miranda-Brand","doi":"10.15665/17.4.2107","DOIUrl":"https://doi.org/10.15665/17.4.2107","url":null,"abstract":"This article looked for key elements on how to implement a smart city or a smart territory from a technological perspective in Colombia. The study found that the achievement of smart territory has two major components. The first is political commitment at the highest level, which serves as the sponsor and facilitator of the process; coupled with the definition of public policy on intelligent territories, in a framework that brings together the Development Plans, creating economic, technological and social welfare synergies. The second is the social, technical and financial component, which consults regional realities to model and execute intelligent territory in a participatory manner.","PeriodicalId":41368,"journal":{"name":"Dimension Empresarial","volume":" ","pages":""},"PeriodicalIF":0.2,"publicationDate":"2019-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47353590","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Marcelo José Villarreal Coindreau, Luis Felipe Llanos Reynoso
This research study examines the extent to which hierarchical superiors are admired as leaders, and their viewpoints and decisions accepted, based on their direct support and influence on their subordinates’ self-concept and sense of personal efficacy. To this purpose, a 25-item inventory was designed and filled in paper by 157 participants from 26 companies. Once the statistical behavior of the items was tested, it was found, through lineal regression and correlation analyses, that superiors are better accepted and admired as leaders, when they display trust in the capabilities of their subordinates, contribute to improve their self-efficacy, and support them in their duties. On the other hand, it was also found that considering the subordinates’ skills and interests, when assigning tasks and challenges, was highly correlated with self-efficacy improvement These findings are consistent with previous research. However, it will be important to validate them in future studies.RESUMENEsta investigación examina la admiración hacia los superiores jerárquicos como líderes, así como la aceptación de sus puntos de vista y decisiones, a partir de su apoyo directo y de su influencia en el autoconcepto y sentido de eficacia personal de los colaboradores. Para este propósito, se elaboró un inventario de 25 reactivos que fue contestado en papel por 157 participantes de 26 empresas. Tras verificar el comportamiento estadístico de los reactivos, se identificó mediante análisis correlacionales y de regresión, que los superiores jerárquicos son más aceptados y admirados como líderes cuando demuestran confianza en las capacidades de sus colaboradores y contribuyen a mejorar su autoeficacia, además de apoyarlos en el trabajo. Por otra parte, el aprovechamiento de las habilidades e intereses de los colaboradores está altamente correlacionado con la mejora de su autoeficacia. Estos resultados son consistentes con la literatura, pero será importante verificarlos en estudios posteriores.RESUMOEsta pesquisa examina os superiores admiração como líderes e aceitação de seus pontos de vista e decisões do seu suporte direto e sua influência sobre o auto-conceito e senso de eficácia pessoal dos funcionários. Para tanto, um inventário de 25 itens foi elaborado e respondido em papel por 157 participantes de 26 empresas. Depois de verificar o comportamento estatístico dos reagentes, identificadas pela análise de correlação e regressão, os superiores são mais aceito e admirado como líderes quando eles mostram confiança nas habilidades de seus funcionários e ajudar a melhorar a sua auto-eficácia, bem como apoiá-los na trabalhar Por outro lado, o uso das habilidades e interesses dos colaboradores está altamente correlacionado com a melhora de sua autoeficácia. Estes resultados são consistentes com a literatura, mas será importante verificá-los em estudos posteriores.
{"title":"Trust, self-efficacy, and leadership perception","authors":"Marcelo José Villarreal Coindreau, Luis Felipe Llanos Reynoso","doi":"10.15665/DEM.V17I3.1641","DOIUrl":"https://doi.org/10.15665/DEM.V17I3.1641","url":null,"abstract":"This research study examines the extent to which hierarchical superiors are admired as leaders, and their viewpoints and decisions accepted, based on their direct support and influence on their subordinates’ self-concept and sense of personal efficacy. To this purpose, a 25-item inventory was designed and filled in paper by 157 participants from 26 companies. Once the statistical behavior of the items was tested, it was found, through lineal regression and correlation analyses, that superiors are better accepted and admired as leaders, when they display trust in the capabilities of their subordinates, contribute to improve their self-efficacy, and support them in their duties. On the other hand, it was also found that considering the subordinates’ skills and interests, when assigning tasks and challenges, was highly correlated with self-efficacy improvement These findings are consistent with previous research. However, it will be important to validate them in future studies.RESUMENEsta investigación examina la admiración hacia los superiores jerárquicos como líderes, así como la aceptación de sus puntos de vista y decisiones, a partir de su apoyo directo y de su influencia en el autoconcepto y sentido de eficacia personal de los colaboradores. Para este propósito, se elaboró un inventario de 25 reactivos que fue contestado en papel por 157 participantes de 26 empresas. Tras verificar el comportamiento estadístico de los reactivos, se identificó mediante análisis correlacionales y de regresión, que los superiores jerárquicos son más aceptados y admirados como líderes cuando demuestran confianza en las capacidades de sus colaboradores y contribuyen a mejorar su autoeficacia, además de apoyarlos en el trabajo. Por otra parte, el aprovechamiento de las habilidades e intereses de los colaboradores está altamente correlacionado con la mejora de su autoeficacia. Estos resultados son consistentes con la literatura, pero será importante verificarlos en estudios posteriores.RESUMOEsta pesquisa examina os superiores admiração como líderes e aceitação de seus pontos de vista e decisões do seu suporte direto e sua influência sobre o auto-conceito e senso de eficácia pessoal dos funcionários. Para tanto, um inventário de 25 itens foi elaborado e respondido em papel por 157 participantes de 26 empresas. Depois de verificar o comportamento estatístico dos reagentes, identificadas pela análise de correlação e regressão, os superiores são mais aceito e admirado como líderes quando eles mostram confiança nas habilidades de seus funcionários e ajudar a melhorar a sua auto-eficácia, bem como apoiá-los na trabalhar Por outro lado, o uso das habilidades e interesses dos colaboradores está altamente correlacionado com a melhora de sua autoeficácia. Estes resultados são consistentes com a literatura, mas será importante verificá-los em estudos posteriores.","PeriodicalId":41368,"journal":{"name":"Dimension Empresarial","volume":"1 1","pages":""},"PeriodicalIF":0.2,"publicationDate":"2019-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41960839","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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