Pub Date : 2019-11-08DOI: 10.1108/s2042-144320190000011010
V. Radomskaya
This chapter is part of a broader research project on popular culture tourism that is designed to explore new destination branding strategies that utilize cultural resources as a key strategy. This study promotes the role of urban cultural attractions as an additional significant resource category for destination development. Through the arrival of new and diversified cultural experiences, destinations such as Australia can improve their existing tourism portfolios. The study is concerned with qualitative aspects of the cultural economy, namely the subjective experiences and expectations of past, existing, and potential tourists. It offers recommendations and comments on the use of alternative cultural attractions in national tourism campaigns.
{"title":"Promoting Cultural Tourism in Australia","authors":"V. Radomskaya","doi":"10.1108/s2042-144320190000011010","DOIUrl":"https://doi.org/10.1108/s2042-144320190000011010","url":null,"abstract":"This chapter is part of a broader research project on popular culture tourism that is designed to explore new destination branding strategies that utilize cultural resources as a key strategy. This study promotes the role of urban cultural attractions as an additional significant resource category for destination development. Through the arrival of new and diversified cultural experiences, destinations such as Australia can improve their existing tourism portfolios. The study is concerned with qualitative aspects of the cultural economy, namely the subjective experiences and expectations of past, existing, and potential tourists. It offers recommendations and comments on the use of alternative cultural attractions in national tourism campaigns.","PeriodicalId":422970,"journal":{"name":"Delivering Tourism Intelligence","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129204929","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-11-08DOI: 10.1108/s2042-144320190000011021
J. Pearce
This chapter assesses the current research on knowledge management and adds insights from an Australian example. Knowledge management is critical to successful innovation in tourism products. It is an important tool for creating successful regional organizations and ensuring competitive destinations. This chapter explores the barriers to participation in regional knowledge management networks. Topics covered include knowledge management applied in tourism settings, knowledge clusters and regional partnerships, and knowledge transfer processes, including the value of new technologies. A detailed case study of an attempt to build a knowledge network in Australia is described and generic insights noted.
{"title":"Building Small Business Networks","authors":"J. Pearce","doi":"10.1108/s2042-144320190000011021","DOIUrl":"https://doi.org/10.1108/s2042-144320190000011021","url":null,"abstract":"This chapter assesses the current research on knowledge management and adds insights from an Australian example. Knowledge management is critical to successful innovation in tourism products. It is an important tool for creating successful regional organizations and ensuring competitive destinations. This chapter explores the barriers to participation in regional knowledge management networks. Topics covered include knowledge management applied in tourism settings, knowledge clusters and regional partnerships, and knowledge transfer processes, including the value of new technologies. A detailed case study of an attempt to build a knowledge network in Australia is described and generic insights noted.","PeriodicalId":422970,"journal":{"name":"Delivering Tourism Intelligence","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115092517","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-11-08DOI: 10.1108/s2042-144320190000011030
Zauyani Zainal Mohamed Alias, N. Othman
A growing body of literature highlights the relationship between the marketing strategies for trade shows and performance. However, the effect of exhibitor experience on the international trade show processes has not been addressed in the literature. This chapter fills the gap by examining the moderating role of exhibitors’ trust, commitment, and satisfaction at World Travel Mart London 2017. The purposes are to identify the concepts of experiential marketing, to develop a conceptual framework, and to propose a new perspective on exhibitors’ performance at such events. Using survey data, structural equation modeling was applied to test the theoretical links and assess the value of competing explanations.
{"title":"Experiential Marketing on Exhibitor Performance","authors":"Zauyani Zainal Mohamed Alias, N. Othman","doi":"10.1108/s2042-144320190000011030","DOIUrl":"https://doi.org/10.1108/s2042-144320190000011030","url":null,"abstract":"A growing body of literature highlights the relationship between the marketing strategies for trade shows and performance. However, the effect of exhibitor experience on the international trade show processes has not been addressed in the literature. This chapter fills the gap by examining the moderating role of exhibitors’ trust, commitment, and satisfaction at World Travel Mart London 2017. The purposes are to identify the concepts of experiential marketing, to develop a conceptual framework, and to propose a new perspective on exhibitors’ performance at such events. Using survey data, structural equation modeling was applied to test the theoretical links and assess the value of competing explanations.","PeriodicalId":422970,"journal":{"name":"Delivering Tourism Intelligence","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122681883","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-11-08DOI: 10.1108/s2042-144320190000011016
Magdalena Petronella (Nellie) Swart
Bidding, planning, design, and management are principles of successful conference execution. In this chapter, an appreciation of context and the specification of concrete guidelines are shared on how to make a conference a success. Micro examples inform the perspectives on how to apply event domain literature in the management of an academic association conference. Practical viewpoints, including strategic planning guidelines, operational documents, and event design philosophies shed light on professional conference management. Key success factors and challenges related to its design provide a yardstick on how to execute a conference. Key summary issues and special tips for success are also highlighted.
{"title":"Making Conferences a Success","authors":"Magdalena Petronella (Nellie) Swart","doi":"10.1108/s2042-144320190000011016","DOIUrl":"https://doi.org/10.1108/s2042-144320190000011016","url":null,"abstract":"Bidding, planning, design, and management are principles of successful conference execution. In this chapter, an appreciation of context and the specification of concrete guidelines are shared on how to make a conference a success. Micro examples inform the perspectives on how to apply event domain literature in the management of an academic association conference. Practical viewpoints, including strategic planning guidelines, operational documents, and event design philosophies shed light on professional conference management. Key success factors and challenges related to its design provide a yardstick on how to execute a conference. Key summary issues and special tips for success are also highlighted.","PeriodicalId":422970,"journal":{"name":"Delivering Tourism Intelligence","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129575805","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-11-08DOI: 10.1108/s2042-144320190000011007
Roozbeh Babolian Hendijani
One of the growing segments in tourism industry in Bali is agritourism, a market segment, which has not been fully explored in terms of tourists’ point of view. Thus, knowledge about tourists’ motivation and satisfaction to choose this activity is still in its early stage. This chapter identifies the motivation and satisfaction of local tourists to visit civet coffee plantations. The research, based on a quantitative method, identifies five motivational factors which affect the satisfaction of tourists. The findings improve our understanding of people who choose coffee plantations for their holidays and offer opportunities to maintain and enhance the current situation for this type of agritourism site.
{"title":"Delivering Tourism Intelligence about Agritourism","authors":"Roozbeh Babolian Hendijani","doi":"10.1108/s2042-144320190000011007","DOIUrl":"https://doi.org/10.1108/s2042-144320190000011007","url":null,"abstract":"One of the growing segments in tourism industry in Bali is agritourism, a market segment, which has not been fully explored in terms of tourists’ point of view. Thus, knowledge about tourists’ motivation and satisfaction to choose this activity is still in its early stage. This chapter identifies the motivation and satisfaction of local tourists to visit civet coffee plantations. The research, based on a quantitative method, identifies five motivational factors which affect the satisfaction of tourists. The findings improve our understanding of people who choose coffee plantations for their holidays and offer opportunities to maintain and enhance the current situation for this type of agritourism site.","PeriodicalId":422970,"journal":{"name":"Delivering Tourism Intelligence","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130043806","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-11-08DOI: 10.1108/s2042-144320190000011015
A. Grout
Food-borne illnesses are common worries for tourists. In-flight food safety issues reflect the interrelated factors arising from an expanding airline industry, with its increased passenger loads, extended flight times, and multiple service activities. Adapting to these new challenges, and especially the global spread of food-borne diseases, requires an understanding of the cabin crew role as food handlers and the risks associated with this task. This chapter outlines the key factors that determine the safe delivery of in-flight food services, highlights the benefits of best practice to airline operators, passengers, and tourism boards, and addresses the policy implications for airline regulators and national health authorities.
{"title":"Safe Food on Aircraft","authors":"A. Grout","doi":"10.1108/s2042-144320190000011015","DOIUrl":"https://doi.org/10.1108/s2042-144320190000011015","url":null,"abstract":"Food-borne illnesses are common worries for tourists. In-flight food safety issues reflect the interrelated factors arising from an expanding airline industry, with its increased passenger loads, extended flight times, and multiple service activities. Adapting to these new challenges, and especially the global spread of food-borne diseases, requires an understanding of the cabin crew role as food handlers and the risks associated with this task. This chapter outlines the key factors that determine the safe delivery of in-flight food services, highlights the benefits of best practice to airline operators, passengers, and tourism boards, and addresses the policy implications for airline regulators and national health authorities.","PeriodicalId":422970,"journal":{"name":"Delivering Tourism Intelligence","volume":"69 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133438015","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-11-08DOI: 10.1108/s2042-144320190000011005
M. Aznar, Hilde Hoefnagels
Tourism and culture have become the joint promoters of cultural heritage, thus helping spread traditional values and knowledge. Such joint promotional processes were particularly apparent in 2018, the European Year of Cultural Heritage. This chapter argues for forms of rural development through cultural tourism where these options also preserve cultural heritage and local traditions. Communities are often the core to national identity by preserving the authentic traditions and customs of its culture. Developing this community base for local well-being provides the generic core of this chapter. To illustrate the relevance of local community destination management, two cases are presented, an archaeological site in Spain and a natural and historic site in Belgium.
{"title":"Empowering Small Rural Communities through Heritage Tourism","authors":"M. Aznar, Hilde Hoefnagels","doi":"10.1108/s2042-144320190000011005","DOIUrl":"https://doi.org/10.1108/s2042-144320190000011005","url":null,"abstract":"Tourism and culture have become the joint promoters of cultural heritage, thus helping spread traditional values and knowledge. Such joint promotional processes were particularly apparent in 2018, the European Year of Cultural Heritage. This chapter argues for forms of rural development through cultural tourism where these options also preserve cultural heritage and local traditions. Communities are often the core to national identity by preserving the authentic traditions and customs of its culture. Developing this community base for local well-being provides the generic core of this chapter. To illustrate the relevance of local community destination management, two cases are presented, an archaeological site in Spain and a natural and historic site in Belgium.","PeriodicalId":422970,"journal":{"name":"Delivering Tourism Intelligence","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132903853","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-11-08DOI: 10.1108/s2042-144320190000011004
W. Wattanacharoensil, J. Stettler
This chapter seeks to elaborate on the concept of complexity theory when applied to destination management, using Mount Rigi (an important recreational and tourism destination in Lucerne, Switzerland) as the focus of the case study. This study supports an alternative view of complexity theory which can help to explain the dynamic, nonlinear, and nondeterministic relationships within the tourism system. It also supports the theory’s applicability toward explaining the nature of tourism as a complex adaptive system, and reveals that Mount Rigi’s development did not occur in isolation, but involved various interdependent tourism components and external factors at both the macro and micro levels.
{"title":"Complexity Theory in Tourism","authors":"W. Wattanacharoensil, J. Stettler","doi":"10.1108/s2042-144320190000011004","DOIUrl":"https://doi.org/10.1108/s2042-144320190000011004","url":null,"abstract":"This chapter seeks to elaborate on the concept of complexity theory when applied to destination management, using Mount Rigi (an important recreational and tourism destination in Lucerne, Switzerland) as the focus of the case study. This study supports an alternative view of complexity theory which can help to explain the dynamic, nonlinear, and nondeterministic relationships within the tourism system. It also supports the theory’s applicability toward explaining the nature of tourism as a complex adaptive system, and reveals that Mount Rigi’s development did not occur in isolation, but involved various interdependent tourism components and external factors at both the macro and micro levels.","PeriodicalId":422970,"journal":{"name":"Delivering Tourism Intelligence","volume":"123 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133596656","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-11-08DOI: 10.1108/s2042-144320190000011020
T. Quintana, R. Canino
The Canary Islands have a long-standing role in European tourism history. As a leading mass destination in Spain, they receive more than 14 million tourists annually. Focusing on this region, multiple cases are explored as a collaborative learning tool. The consideration of such cases can stimulate discussion, closely examine issues, and encourage consensual decisions. Taken together, the cases assist in providing information about local business realities; they help entrepreneurs know more about regional business challenges and remain up to date with new developments. By focusing on cases, professionals and entrepreneurs can be mutually supportive in the teaching-learning process and in shaping change. Multiple stakeholders can learn to identify problems, evaluate situations, and make decisions using examples from other entrepreneurs.
{"title":"Learning from Canary Islands Tourism Entrepreneurship","authors":"T. Quintana, R. Canino","doi":"10.1108/s2042-144320190000011020","DOIUrl":"https://doi.org/10.1108/s2042-144320190000011020","url":null,"abstract":"The Canary Islands have a long-standing role in European tourism history. As a leading mass destination in Spain, they receive more than 14 million tourists annually. Focusing on this region, multiple cases are explored as a collaborative learning tool. The consideration of such cases can stimulate discussion, closely examine issues, and encourage consensual decisions. Taken together, the cases assist in providing information about local business realities; they help entrepreneurs know more about regional business challenges and remain up to date with new developments. By focusing on cases, professionals and entrepreneurs can be mutually supportive in the teaching-learning process and in shaping change. Multiple stakeholders can learn to identify problems, evaluate situations, and make decisions using examples from other entrepreneurs.","PeriodicalId":422970,"journal":{"name":"Delivering Tourism Intelligence","volume":"20 Suppl 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123580783","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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