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The Influence of Service Quality of Apparatus on Community Satisfaction in the Testing Unit of Motorized Vehicles for Types of Goods Transport in Sidoarjo Regency Sidoarjo县机动车辆运输类型测试单元设备服务质量对社区满意度的影响
Pub Date : 2022-09-21 DOI: 10.21070/ijppr.v20i0.1286
Maulany Sukma Arum Habibah, Isnaini Rodiyah
Customer (community) satisfaction is the main measure of public services. The problem with KIR testing at the District Transportation Office. Sidoarjo, namely the attitude of the apparatus that still does not act quickly and precisely in helping every complaint from the drivers, then the community is not satisfied with the KIR testing service. The purpose of this study is to determine and analyze the effect of the quality of service of the apparatus on community satisfaction in the unit testing motorized vehicles for the type of freight transport at the Transportation Service Office of Sidoarjo Regency. This research is a quantitative research, the sample in this study amounted to 95 respondents with a simple random sampling sampling technique, data collection techniques using observation methods, questionnaires. The data analysis technique used multiple linear regression analysis and hypothesis testing including T-test, F-test, Coefficient of Determination. The results show that the Transparency Dimension has a significant influence on community satisfaction, the accountability dimension has a significant influence on community satisfaction, the conditional dimension has a significant influence on community satisfaction, the participatory dimension has a significant influence on community satisfaction, the equal rights dimension has a significant influence on community satisfaction. the balance of rights and obligations has a significant influence on people's satisfaction
顾客(社区)满意度是衡量公共服务质量的主要指标。地区交通办公室的KIR测试问题。Sidoarjo,即设备的态度仍然没有迅速和准确地帮助司机的每一个投诉,那么社区对KIR测试服务不满意。本研究的目的是确定和分析仪器的服务质量对社区满意度的影响在Sidoarjo县运输服务办公室为货运类型机动车辆单元测试。本研究属于定量研究,本研究的样本量为95人,调查对象采用简单随机抽样的抽样技术,数据收集技术采用观察法、问卷调查法。数据分析采用多元线性回归分析和假设检验,包括t检验、f检验、决定系数。结果表明,透明度维度对社区满意度有显著影响,问责性维度对社区满意度有显著影响,条件性维度对社区满意度有显著影响,参与性维度对社区满意度有显著影响,平等权利维度对社区满意度有显著影响。权利与义务的平衡对人们的满意度有显著的影响
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引用次数: 0
Coordination between Actor in Handling Homeless People in Sidoarjo Regency 在Sidoarjo县处理无家可归者的演员之间的协调
Pub Date : 2022-09-21 DOI: 10.21070/ijppr.v20i0.1284
Miftakhurrokhmi Miftakhurrokhmi, Isnaini Rodiyah
The high poverty rate in East Java can be explained by a variety of reasons, namely the lack of synergy in the poverty alleviation program between levels of government. So, the problem of poverty should be a top priority in development policy and also the main challenges in policy development in East Java, to achieve the welfare of the community. Causes of poverty is the lack of distribution of work, so the big cities in general provide more jobs and greater than small towns.This study aims to describe and analyze the condition of the tramp in Sidoarjo, as well as describe and analyze the synergy of actors in dealing with a tramp in Sidoarjo. This type of research is descriptive qualitative research. Determination of informants of this research using purposive sampling, with the informant Section Head of the Social Rehabilitation Department of Social Sidoarjo Regency, the Head of the Field of Public Order and Peace of the Community Civil service Police Unit of the City of Sidoarjo, Head of the Social Welfare Workers district in Sidoarjo, and the Tramp who roaming the streets. Data collection techniques in this study using observation, interview and documentation. The technique of analyzing data in this research using data collection, data reduction, data presentation and data verification. The results showed most of the bums in Sidoarjo is the immigrant population of the cities in the vicinity Sidoarjo and stay vagrancy, although there is also a drifter who comes to Sidoarjo in the morning to beg and go home at night. A variety of factors that affect the arrival of a vagrant to Sidoarjo, ranging from oppressed the needs of the economy, have hope for a better life in Sidoarjo up feeling lazy to work.
东爪哇的高贫困率可以用多种原因来解释,即各级政府之间的扶贫计划缺乏协同作用。因此,贫困问题应该是发展政策的重中之重,也是东爪哇政策发展的主要挑战,以实现社区的福利。贫困的原因是缺乏工作分配,所以大城市通常比小城镇提供更多的就业机会。本研究旨在描述和分析Sidoarjo流浪汉的状况,并描述和分析行动者在处理Sidoarjo流浪汉时的协同作用。这种类型的研究是描述性质的研究。通过有目的抽样确定本研究的举报人,举报人包括Sidoarjo社会县社会康复部科长、Sidoarjo市社区公务员警察部队公共秩序与和平领域负责人、Sidoarjo社会福利工作者区负责人以及在街上游荡的流浪汉。本研究采用观察法、访谈法和文献法收集资料。本研究的数据分析技术包括数据收集、数据简化、数据呈现和数据验证。结果显示,Sidoarjo的大多数流浪汉都是Sidoarjo附近城市的移民和流浪人口,尽管也有一名流浪汉早上来Sidoarjo乞讨,晚上回家。影响流浪汉来到Sidoarjo的因素有很多,从受压迫的经济需求,到希望在Sidoarjo过上更好的生活,再到懒得工作。
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引用次数: 1
Communication in the Implementation of the Family Hope Program in Kediri Regency 在Kediri县实施家庭希望计划中的沟通
Pub Date : 2022-09-21 DOI: 10.21070/ijppr.v20i0.1288
Alif Lailatul Janah, Ilmi Usrotin Choiriyah
This study aims to analyze the implementation of the family of hope program in Tales Village, Ngadiluwih District, Kediri Regency. The type of research used is descriptive qualitative. Data collection techniques were carried out through interviews, observation and documentation. Determination of informants is done by using purposive sampling method. The data analysis technique is done by collecting data, reducing data, presenting data, and drawing conclusions. The results showed that the implementation of the Family Hope Program in Tales Village, Ngadiluwih District, Kediri Regency was quite optimal. Program assistants carry out their duties by continuously coordinating with the village government and conducting regular outreach to beneficiaries. However, there are still obstacles in updating the data which result in delays in disbursement of funds and the appearance of repetitive data and duplicate data.
本研究旨在分析希望之家计划在凯迪里县Ngadiluwih区故事村的执行情况。使用的研究类型是描述性定性的。数据收集技术是通过面谈、观察和记录进行的。采用有目的抽样法确定举报人。数据分析技术是通过收集数据、减少数据、呈现数据和得出结论来完成的。结果表明,“家庭希望计划”在凯迪里县恩加迪卢威区塔勒斯村的实施情况相当理想。项目助理履行职责,不断与村政府协调,并定期向受益人提供服务。但是,在更新数据方面仍然存在障碍,导致资金支付延迟,出现重复数据和重复数据。
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引用次数: 0
Implementation of Child Identity Card Policy through Resources at the Population and Civil Registration Office of Mojokerto Regency 通过Mojokerto县人口和民事登记办公室的资源实施儿童身份证政策
Pub Date : 2022-09-21 DOI: 10.21070/ijppr.v20i0.1280
Rizqi Della Fransisca, Isnaini Rodiyah
This study aims to analyze and describe the implementation of the child identity card policy as well as to analyze and describe the obstacles/barriers to the implementation of the child identity card policy at the Department of Population and Civil Registration of Mojokerto Regency. This study uses the theory of public policy implementation. The research method uses a qualitative descriptive approach using data collection techniques in the form of interviews, documentation, and observation. Data analysis techniques from Miles and Hurberman (2011: 247) are data collection, data reduction, data presentation, and drawing conclusions. The results of this study indicate that the policy on child identity cards at the Department of Population and Civil Registration of Mojokerto Regency can be viewed from the resource indicators, namely there are still some that have not been implemented. Minimal human resources, facilities in the form of printing machines and computers for identity cards are minimal, information related to children's identity cards is not maximized. Keywords: Policy Implementation, Population Administration, Child Identity Cards.
本研究旨在分析和描述儿童身份证政策的实施情况,以及分析和描述Mojokerto reggency人口和民事登记部门实施儿童身份证政策的障碍/障碍。本研究运用公共政策执行理论。研究方法采用定性描述方法,采用访谈、文献和观察等形式的数据收集技术。Miles和Hurberman(2011: 247)的数据分析技术包括数据收集、数据简化、数据呈现和得出结论。这项研究的结果表明,从资源指标来看,Mojokerto摄政人口和民事登记司的儿童身份证政策仍有一些没有得到执行。人力资源最少,用于身份证的印刷机和电脑等设施最少,与儿童身份证相关的信息也没有最大化。关键词:政策实施,人口管理,儿童身份证。
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引用次数: 0
The Success of the Population Administration Service Program Through the e-PAK LADI Kiosk in Pasuruan Regency 通过Pasuruan县的e-PAK LADI资讯站的人口管理服务计划的成功
Pub Date : 2022-09-21 DOI: 10.21070/ijppr.v20i0.1287
Shenia Agustin, Lailul Mursyidah
This study aims to analyze and describe the effectiveness of population administration services through the e-PAK LADI Kiosk in Jatiarjo Village, Prigen District, Pasuruan Regency. This research is a qualitative descriptive study using purposive sampling informant determination technique. Techniques for collecting data are interviews, observations, documentation and literature studies. The data analysis technique uses Miles and Huberman which consists of four components, namely data collection, data reduction, data presentation and drawing conclusions. The results of this study indicate that there is a need for an increase in the number of service operators, a positive response from the community towards the e-PAK LADI Kiosk service, an increase in the number of issuance of documents such as KK, KIA and others without any fees to the community. And there are facilities and infrastructure that support the service activities of the e-PAK LADI Kiosk such as printing, paper drives, wifi and so on.
本研究旨在分析和描述Pasuruan县Prigen区Jatiarjo村通过e-PAK LADI Kiosk提供的人口管理服务的有效性。本研究是一项定性描述性研究,采用有目的的抽样信息确定技术。收集数据的方法是访谈、观察、记录和文献研究。数据分析技术采用Miles和Huberman,由数据收集、数据简化、数据呈现和得出结论四个部分组成。这项研究的结果显示,有需要增加服务营办商的数目,社区对e-PAK LADI Kiosk服务有积极的反应,增加签发文件的数目,例如KK、KIA和其他文件,而不向社区收取任何费用。此外,还有支持e-PAK LADI Kiosk服务活动的设施和基础设施,如打印、驱动纸张、wifi等。
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引用次数: 1
The Innovation of the Thumbs Up Sakera Program (Recognizing Violence against Women and Children by Picking Up a Ball) in Pasuruan Regency Pasuruan摄政区“捡球识别针对妇女和儿童的暴力”项目的创新
Pub Date : 2022-09-21 DOI: 10.21070/ijppr.v20i0.1274
I. Setiawan, Lailul Mursyidah
In order to minimize the amount of violence in Pasuruan Regency, the Office of Family Planning and Women's Empowerment created an innovation that was realized in a program. The program is the Sakera Thumb program (Aware of Violence against Women and Children by Picking Up the Ball). The purpose of this study is to describe and analyze the innovation of the Sakera Thumb program in Pasuruan Regency. In this study, the research method used by the researcher is descriptive qualitative. In collecting data the researchers used interviews, observation, documentation. The results show that the innovation of the Sakera Thumb program has several unique features, namely the Sakera Thumb page, electronic thumb hotline card, thumb card, women and children protection car, and so on. Some of these unique features have made the Sakera Thumb program a top 99 public service innovation in 2017 and a participant in the united nations public service awards in 2018. In addition, the Sakera Thumb program innovation has become the answer to the problem of violence in Pasuruan Regency.
为了尽量减少Pasuruan摄政区的暴力事件,计划生育和妇女赋权办公室进行了一项创新,并在一个项目中实现。这个项目就是“Sakera拇指”项目(通过捡球了解对妇女和儿童的暴力行为)。本研究的目的是描述和分析巴苏鲁安县萨克拉拇指计划的创新。在本研究中,研究者使用的研究方法是描述性定性的。在收集数据的过程中,研究人员采用了访谈、观察、记录等方法。结果表明,“Sakera拇指计划”的创新具有几个独特的功能,即“Sakera拇指页面”、“电子拇指热线卡”、“拇指卡”、“妇女儿童保护车”等。其中一些独特的功能使Sakera拇指计划成为2017年99大公共服务创新之一,并成为2018年联合国公共服务奖的参与者。此外,Sakera拇指计划的创新已经成为解决Pasuruan摄政地区暴力问题的答案。
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引用次数: 0
The Role of the Sidoarjo Regency Transportation Service in Improving Service Quality at Porong Terminal 西都若区运输服务在提升柏龙码头服务质素中的作用
Pub Date : 2022-09-21 DOI: 10.21070/ijppr.v20i0.1285
Inggit Putri Rengganis, Isnaini Rodiyah
This study aims to describe and analyze the role of the Sidoarjo Regency Transportation Service in improving the quality at Porong Terminal. This type of research uses descriptive qualitative research methods. Data collection techniques using observation, interviews and documentation. The data analysis technique in this study used data collection, data reduction, data presentation and conclusion drawing. The results show that the dimensions of the regulatory role of the Sidoarjo Regency Transportation Service have been going well, including the implementation of the Porong Terminal maintenance program carried out by the Sidoarjo Regency Transportation Service. transportation drivers through vehicle operations that are carried out three to four times a year. Meanwhile, the direct procurement of goods and services from the Transportation Agency of Sidoarjo Regency has not carried out a thorough evaluation of the Porong Terminal. It can be seen from the transportation and prospective passengers who do not take advantage of the main facilities and supporting facilities at Porong Terminal.
本研究旨在描述及分析Sidoarjo摄政运输服务在改善柏龙码头品质方面所扮演的角色。这种类型的研究使用描述性定性研究方法。使用观察、访谈和文件的数据收集技术。本研究的数据分析技术采用数据收集、数据简化、数据呈现和结论绘制。结果表明,Sidoarjo Regency Transportation Service的监管作用的维度一直很好,包括Sidoarjo Regency Transportation Service实施的Porong Terminal maintenance program。运输司机通过车辆操作,每年进行三到四次。与此同时,从Sidoarjo县运输局直接采购货物和服务,并没有对Porong码头进行彻底的评估。从没有充分利用柏龙客运大楼的主要设施和配套设施的交通和准旅客可见一斑。
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引用次数: 0
Implementation of Green Open Space Management Policy in Sidoarjo Regency Sidoarjo摄政区绿色开放空间管理政策的实施
Pub Date : 2022-09-21 DOI: 10.21070/ijppr.v20i0.1279
Sulianti Wahida Astuti, Isnaini Rodiyah
The results of the research on Implementation of Green Open Space Arrangement Policies in Abhirama Park Pondok Jati Pagerwojo Sidoarjo Regency show that communication indicators, in implementing the green open space arrangement policy in Abhirama Park, information dissemination is carried out through socialization by utilizing existing media such as banners and posters to protect The cleanliness provided around Abhirama Park as well as field officers also conveyed directly about the appeal and field officers were also as sensitive as possible to convey information about green open space, for example protecting the park area environment. However, there are still people who do not obey the appeal because there have been no special sanctions applied to visitors who do not follow the rules. There are 12 people in charge of Green Open Space in Abhirama park, 1 supervisor, 6 park maintenance, 4 people for guarding and 1 canteen guard. With this amount, the park maintenance staff is still lacking because the condition of the park has started to return to normal so that visitors are increasing. But specifically for field supervisors, field coordinators include staff in the office who are responsible for managing green open space in the form of special allowance salaries, while for field officers there is no only contract salary. Bureaucratic structure indicators, SOPs have been running according to the agreed provisions, where the SOPs have explained how to maintain green open spaces to how the process of the policy is.
Pondok Jati Pagerwojo Sidoarjo Regency对阿比拉马公园绿色开放空间安排政策实施的研究结果表明,在阿比拉马公园实施绿色开放空间安排政策时,沟通指标;信息的传播是通过社会化的方式进行的,利用现有的媒体,如横幅和海报来保护阿比拉马公园周围的清洁,现场官员也直接传达了呼吁,现场官员也尽可能敏感地传达有关绿色开放空间的信息,例如保护公园区域环境。然而,仍然有人不遵守呼吁,因为没有对不遵守规定的游客实施特别制裁。阿毗拉马公园绿地管理人员12人,管理人员1人,公园维护人员6人,门卫4人,食堂门卫1人。虽然有这么多的钱,但由于公园的状况开始恢复正常,游客也在增加,因此公园的维护人员仍然缺乏。但具体到外地监督员,外地协调员包括办公室负责管理绿色开放空间的工作人员,以特别津贴薪金的形式,而外地干事则不只有合同薪金。官僚结构指标,标准操作程序已按照商定的规定运行,其中标准操作程序解释了如何维护绿色开放空间的政策流程是如何的。
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引用次数: 0
Implementation of Street Vendor Arrangement Policy in Sidoarjo Regency Sidoarjo县街头摊贩安排政策的实施
Pub Date : 2022-09-21 DOI: 10.21070/ijppr.v20i0.1277
Muhammad Abdur Rozaq, Isnaini Rodiyah
The purpose of this study is to analyze the structuring policy of street vendors as well as the factors that inhibit and support the implementation of street vendor policies. This study refers to the theory of George C. Edwards III, namely: communication, resources, disposition, and bureaucratic structure. This research method is a qualitative method with a technique of determining informants, namely purposive sampling. Data collection techniques using observation, interviews, and documents. The data analysis uses Miles and Hubberman analysis, namely data reduction, presentation and conclusion. Based on the results of this study, it is stated that the implementation of the policy of structuring street vendors in Gading Fajar, Sidoarjo Regency in terms of communication has been carried out well in a persuasive and repressive manner to Gading Fajar PKL, Sidoarjo Regency, the human resources of the policy implementing apparatus are adequate, the budget resources are adequate. obtained is in accordance with what is determined through the APBD. The authority resources of each government agency Disperindag and Satpol PP have carried out their duties and authorities. Facilities resources that support agencies in implementing the policy on structuring street vendors in Gading Fajar have been fulfilled while facilities for street vendors such as a permanent place for PKL Gading Fajar are not yet available, the disposition of the Disperindag and Satpol PP are committed to implementing the policy for structuring street vendors in Gading Fajar. Sidoarjo Regency in accordance with the existing rules, the SOP bureaucracy structure has been implemented in accordance with the existing rules. The supporting and inhibiting factors for the implementation of street vendor structuring policies in Gading Fajar, Sidoarjo Regency are supporting factors: the role of the Sidoarjo Regency Government, Budget Resources, Effective Policy Socialization, and the active role of street vendors. Inhibiting Factors of Land Availability and Lack of Awareness of Street Vendors
本研究的目的是分析街头小贩的结构化政策,以及抑制和支持街头小贩政策实施的因素。本研究参考了乔治·爱德华兹三世的理论,即:沟通、资源、配置和官僚结构。该研究方法是一种定性方法,采用确定举报人的技术,即有目的抽样。使用观察、访谈和文件的数据收集技术。数据分析采用Miles和Hubberman分析,即数据约简、呈现和结论。基于本研究的结果,本文指出,在Sidoarjo县Gading Fajar的街头小贩结构政策的实施方面,以说服和压制的方式对Sidoarjo县Gading Fajar PKL进行了良好的沟通,政策执行机构的人力资源充足,预算资源充足。所获得的与通过APBD确定的一致。各政府机构的权力资源分散和Satpol PP已经履行了他们的职责和权力。支持机构实施盖丁法贾尔街头小贩组织政策的设施资源已经完成,而为街头小贩提供的设施,如盖丁法贾尔PKL的永久场所尚未到位,分散和Satpol PP的配置致力于实施盖丁法贾尔街头小贩组织政策。Sidoarjo摄政按照现行规则,SOP的官僚结构已经按照现行规则实施。Sidoarjo县政府的作用、预算资源、有效的政策社会化和街头摊贩的积极作用是Sidoarjo县政府实施街头摊贩结构化政策的支持因素和抑制因素。土地可得性的抑制因素与街头小贩的意识缺失
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引用次数: 0
The Role of the Community in the Posyandu Program in Tambakrejo Village 社区在Tambakrejo村Posyandu项目中的作用
Pub Date : 2022-09-21 DOI: 10.21070/ijppr.v20i0.1282
Cici Ela Rohbisti, Isna fitria Agustina
Posyandu activities are real activities that involve community participation in health service efforts from the community, which are carried out by health cadres who have received education and training from puskesmas regarding basic health services. The role of cadres is important for the operation of Posyandu in the regions. One form of community-based health effort that is managed and implemented from, by, for and with the community in the rimplementation of health development, in order to empower the community and provide convenience to the community in obtaining basic health services, especially to accelerate the reduction of maternal and infant mortality. Efforts to develop the quality of human resources by optimizing the potential for growth and development of children can be carried out evenly, if a community-based health service system such as Posyandu can be implemented effectively and efficiently to be able to reach all targets who want services for child growth and development, pregnant women, breastfeeding mothers, and postpartum. The method used is descriptive qualitative data obtained through observation, documentation, interviews and using sources from books, journals, and policy documents. The results of this study indicate that the role of posyandu cadres in Tambak Rejo Village, Krembung District, Sidoarjo Regency has been running effectively. It can be seen from their active role in routinely socializing the posyandu program, and their participatory role in assisting people who experience health problems by providing good services, and the passive role of posyandu cadres, namely socialization without an invitation for the community to join the posyandu program in Tambak Rejo Village. Krembung District, Sidoarjo Regency.
Posyandu活动是指社区参与社区保健服务工作的实际活动,这些活动由接受过puskesmas关于基本保健服务的教育和培训的保健干部执行。干部的作用对于波山都在各地区的运作是重要的。一种以社区为基础的保健工作形式,在实施保健发展方面由社区管理和实施,由社区管理和实施,为社区管理和实施,并与社区合作,目的是增强社区的权能,为社区获得基本保健服务提供便利,特别是加快降低孕产妇和婴儿死亡率。如果像Posyandu这样的社区卫生服务系统能够有效和高效地实施,能够达到所有需要为儿童生长和发育、孕妇、哺乳期母亲和产后提供服务的目标,那么通过优化儿童生长和发展潜力来发展人力资源质量的努力就可以均匀地进行。所使用的方法是描述性定性数据,通过观察、文件、访谈和使用书籍、期刊和政策文件的来源获得。本研究结果表明,西多阿乔县Krembung区Tambak Rejo村的posyandu干部的作用是有效的。这一点可以从以下几个方面看出:他们在常规的posyandu方案社会化方面发挥了积极作用;他们通过提供良好的服务,参与帮助有健康问题的人;posyandu干部的消极作用,即在不邀请社区参加Tambak Rejo村的posyandu方案的情况下进行社会化。Sidoarjo摄政的Krembung区。
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引用次数: 0
期刊
Indonesian Journal of Public Policy Review
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