Pub Date : 2021-10-03DOI: 10.1108/hcs-03-2021-0010
Phoebe Stirling, G. Burgess
Purpose This paper asks how the introduction of “smart” digital technologies might affect the goals that can be attributed to telecare for older people, by those coordinating its provision. Design/methodology/approach A total of 29 in-depth, qualitative interviews were conducted with local authorities, housing associations and other organisations coordinating smart telecare provision, as well as telecare manufacturers and suppliers. Interviews were analysed by using qualitative thematic analysis. Findings The analysis reveals discrepancies between the goals and outcomes of smart telecare provision, according to those coordinating service delivery. This study concludes that the goal for smart telecare to be preventative and cost-efficient may be complicated by various organisational and operational challenges associated with coordinating provision. Originality/value New, “smart” telecare technology for older people stands apart from earlier, user-activated or automatic devices. It may have distinct and under-researched organisational and ethical implications.
{"title":"The promises and the reality of smart, digital telecare in England","authors":"Phoebe Stirling, G. Burgess","doi":"10.1108/hcs-03-2021-0010","DOIUrl":"https://doi.org/10.1108/hcs-03-2021-0010","url":null,"abstract":"\u0000Purpose\u0000This paper asks how the introduction of “smart” digital technologies might affect the goals that can be attributed to telecare for older people, by those coordinating its provision.\u0000\u0000\u0000Design/methodology/approach\u0000A total of 29 in-depth, qualitative interviews were conducted with local authorities, housing associations and other organisations coordinating smart telecare provision, as well as telecare manufacturers and suppliers. Interviews were analysed by using qualitative thematic analysis.\u0000\u0000\u0000Findings\u0000The analysis reveals discrepancies between the goals and outcomes of smart telecare provision, according to those coordinating service delivery. This study concludes that the goal for smart telecare to be preventative and cost-efficient may be complicated by various organisational and operational challenges associated with coordinating provision.\u0000\u0000\u0000Originality/value\u0000New, “smart” telecare technology for older people stands apart from earlier, user-activated or automatic devices. It may have distinct and under-researched organisational and ethical implications.\u0000","PeriodicalId":43302,"journal":{"name":"Housing Care and Support","volume":"14 1","pages":""},"PeriodicalIF":0.9,"publicationDate":"2021-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84859918","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-06DOI: 10.1108/hcs-03-2021-0009
J. Stewart
Purpose This study aims to explore the environmental health role in meeting the housing condition, adaptation and associated needs of older people living in private sector housing in London, including those living with and at risk of dementia. Design/methodology/approach A multi-method approach was adopted. First, relevant public-facing websites in London were scrutinised. Second, a Qualtrics online survey was designed and circulated to capture relevant information around relevant services offered. Third, seven face-to-face interviews were conducted with front-line practitioners involved in providing housing services to private sector owners and tenants. These were transcribed verbatim and analysed using NVivo software before categorising into themes arising. Findings An erratic picture emerged around the meaning of “older people” and the services offered. A mixture of organisational arrangements and types of assistance available was reported, with different ways of access and referral to services, with a range of discretionary grants offered including for dementia. Some local authorities offered minimal specialist services, with others providing highly integrated and client-led, flexible interventions to meet a range of needs. Limited inclusion of research, evidence and evaluation of the effectiveness of interventions was reported overall, although client feedback was noted as good where services were provided. Originality/value There is very little published around environmental health work in supporting older people living in London and their housing, health and social care needs. This paper captures a snapshot of current and proposed services offered across London for owner-occupiers and private sector tenants, as a basis for further research for evidence-based, effective front-line services going forward.
{"title":"Meeting the private sector housing condition and adaptation needs of older people: responses from London’s environmental health and allied services","authors":"J. Stewart","doi":"10.1108/hcs-03-2021-0009","DOIUrl":"https://doi.org/10.1108/hcs-03-2021-0009","url":null,"abstract":"\u0000Purpose\u0000This study aims to explore the environmental health role in meeting the housing condition, adaptation and associated needs of older people living in private sector housing in London, including those living with and at risk of dementia.\u0000\u0000\u0000Design/methodology/approach\u0000A multi-method approach was adopted. First, relevant public-facing websites in London were scrutinised. Second, a Qualtrics online survey was designed and circulated to capture relevant information around relevant services offered. Third, seven face-to-face interviews were conducted with front-line practitioners involved in providing housing services to private sector owners and tenants. These were transcribed verbatim and analysed using NVivo software before categorising into themes arising.\u0000\u0000\u0000Findings\u0000An erratic picture emerged around the meaning of “older people” and the services offered. A mixture of organisational arrangements and types of assistance available was reported, with different ways of access and referral to services, with a range of discretionary grants offered including for dementia. Some local authorities offered minimal specialist services, with others providing highly integrated and client-led, flexible interventions to meet a range of needs. Limited inclusion of research, evidence and evaluation of the effectiveness of interventions was reported overall, although client feedback was noted as good where services were provided.\u0000\u0000\u0000Originality/value\u0000There is very little published around environmental health work in supporting older people living in London and their housing, health and social care needs. This paper captures a snapshot of current and proposed services offered across London for owner-occupiers and private sector tenants, as a basis for further research for evidence-based, effective front-line services going forward.\u0000","PeriodicalId":43302,"journal":{"name":"Housing Care and Support","volume":"10 1","pages":""},"PeriodicalIF":0.9,"publicationDate":"2021-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89898471","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-03DOI: 10.1108/hcs-04-2021-0012
R. Schiff, Bonnie Krysowaty, Travis Hay, Ashley Wilkinson
Purpose Responding to the needs of homeless and marginally housed persons has been a major component of the Canadian federal and provincial responses to the COVID-19 pandemic. However, smaller, less-resourced cities and rural regions have been left competing for limited resources (Schiff et al., 2020). The purpose of this paper is to use a case study to examine and highlight information about the capacities and needs of service hub cities during pandemics. Design/methodology/approach The authors draw on the experience of Thunder Bay – a small city in Northern Ontario, Canada which experienced a serious outbreak of COVID-19 amongst homeless persons and shelter staff in the community. The authors catalogued the series of events leading to this outbreak through information tracked by two of the authors who hold key funding and planning positions within the Thunder Bay homeless sector. Findings Several lessons may be useful for other cities nationally and internationally of similar size, geography and socio-economic position. The authors suggest a need for increased supports to the homeless sector in small service–hub cities (and particularly those with large Indigenous populations) to aid in the creation of pandemic plans and more broadly to ending chronic homelessness in those regions. Originality/value Small hub cities such as Thunder Bay serve vast rural areas and may have high rates of homelessness. This case study points to some important factors for consideration related to pandemic planning in these contexts.
满足无家可归者和边缘住房者的需求是加拿大联邦和各省应对2019冠状病毒病大流行的一个重要组成部分。然而，较小的、资源较少的城市和农村地区一直在争夺有限的资源(Schiff et al.， 2020)。本文的目的是通过一个案例研究来审查和强调有关服务中心城市在大流行期间的能力和需求的信息。设计/方法/方法作者借鉴了加拿大安大略省北部小城市桑德贝的经验，该城市在社区的无家可归者和收容所工作人员中经历了严重的COVID-19爆发。作者通过两位在桑德贝无家可归者部门担任关键资金和规划职位的作者跟踪的信息，对导致这次爆发的一系列事件进行了编目。一些经验教训可能对国内和国际上具有类似规模、地理和社会经济地位的其他城市有用。作者建议，需要增加对小型服务中心城市(特别是那些有大量土著人口的城市)无家可归者部门的支持，以帮助制定流行病计划，并在更广泛的范围内结束这些地区的长期无家可归现象。像桑德贝这样的小中心城市服务于广大的农村地区，可能有很高的无家可归率。本案例研究指出了在这些情况下与大流行规划有关的一些重要考虑因素。
{"title":"Pandemic preparedness and response in service hub cities: lessons from Northwestern Ontario","authors":"R. Schiff, Bonnie Krysowaty, Travis Hay, Ashley Wilkinson","doi":"10.1108/hcs-04-2021-0012","DOIUrl":"https://doi.org/10.1108/hcs-04-2021-0012","url":null,"abstract":"\u0000Purpose\u0000Responding to the needs of homeless and marginally housed persons has been a major component of the Canadian federal and provincial responses to the COVID-19 pandemic. However, smaller, less-resourced cities and rural regions have been left competing for limited resources (Schiff et al., 2020). The purpose of this paper is to use a case study to examine and highlight information about the capacities and needs of service hub cities during pandemics.\u0000\u0000\u0000Design/methodology/approach\u0000The authors draw on the experience of Thunder Bay – a small city in Northern Ontario, Canada which experienced a serious outbreak of COVID-19 amongst homeless persons and shelter staff in the community. The authors catalogued the series of events leading to this outbreak through information tracked by two of the authors who hold key funding and planning positions within the Thunder Bay homeless sector.\u0000\u0000\u0000Findings\u0000Several lessons may be useful for other cities nationally and internationally of similar size, geography and socio-economic position. The authors suggest a need for increased supports to the homeless sector in small service–hub cities (and particularly those with large Indigenous populations) to aid in the creation of pandemic plans and more broadly to ending chronic homelessness in those regions.\u0000\u0000\u0000Originality/value\u0000Small hub cities such as Thunder Bay serve vast rural areas and may have high rates of homelessness. This case study points to some important factors for consideration related to pandemic planning in these contexts.\u0000","PeriodicalId":43302,"journal":{"name":"Housing Care and Support","volume":"56 1","pages":""},"PeriodicalIF":0.9,"publicationDate":"2021-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90782420","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-08-19DOI: 10.1108/hcs-02-2021-0004
Z. Sattar, S. Wilkie, J. Ling
Purpose This paper aims to explore residents' perceptions of a refurbishment programme to sheltered housing schemes and its impact on their well-being. Design/methodology/approach The methodology draws upon a realist evaluation framework. Four participatory appraisals (PAs) and 19 interviews with residents were conducted in the sheltered housing schemes. Ages of participants ranged from 50 to 99 years. Findings Two categories of residents were identified: healthy active older adults and older frail adults (or over 85+). Residents said their social and emotional well-being improved from the provision of indoor and outdoor communal areas. Older frail residents only accessed the new communal spaces when staff took them in their wheelchairs. The physical changes increased opportunities for social connections for residents. Conservatories and sensory gardens were most popular. Residents felt that structured activities in the new spaces and digital training would improve their social activities. Research limitations/implications The participatory methods spanned over an hour, and some residents felt too tired to complete the full session. Practical implications A practical limitation was that some sensory rooms were not fully completed at the time of the evaluation. Originality/value This paper adds the following: Perceptions of residents of a refurbishment programme in sheltered housing and the impact on their well-being. Perceptions of residents about social activities after a refurbishment programme. Perceptions of residents about the impact of physical changes to their sheltered housing schemes and impact on their internal accessibility to the improvements.
{"title":"The impact of a refurbishment programme on older people living in sheltered housing","authors":"Z. Sattar, S. Wilkie, J. Ling","doi":"10.1108/hcs-02-2021-0004","DOIUrl":"https://doi.org/10.1108/hcs-02-2021-0004","url":null,"abstract":"\u0000Purpose\u0000This paper aims to explore residents' perceptions of a refurbishment programme to sheltered housing schemes and its impact on their well-being.\u0000\u0000\u0000Design/methodology/approach\u0000The methodology draws upon a realist evaluation framework. Four participatory appraisals (PAs) and 19 interviews with residents were conducted in the sheltered housing schemes. Ages of participants ranged from 50 to 99 years.\u0000\u0000\u0000Findings\u0000Two categories of residents were identified: healthy active older adults and older frail adults (or over 85+). Residents said their social and emotional well-being improved from the provision of indoor and outdoor communal areas. Older frail residents only accessed the new communal spaces when staff took them in their wheelchairs. The physical changes increased opportunities for social connections for residents. Conservatories and sensory gardens were most popular. Residents felt that structured activities in the new spaces and digital training would improve their social activities.\u0000\u0000\u0000Research limitations/implications\u0000The participatory methods spanned over an hour, and some residents felt too tired to complete the full session.\u0000\u0000\u0000Practical implications\u0000A practical limitation was that some sensory rooms were not fully completed at the time of the evaluation.\u0000\u0000\u0000Originality/value\u0000This paper adds the following: Perceptions of residents of a refurbishment programme in sheltered housing and the impact on their well-being. Perceptions of residents about social activities after a refurbishment programme. Perceptions of residents about the impact of physical changes to their sheltered housing schemes and impact on their internal accessibility to the improvements.\u0000","PeriodicalId":43302,"journal":{"name":"Housing Care and Support","volume":"39 1","pages":""},"PeriodicalIF":0.9,"publicationDate":"2021-08-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89968292","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-08-14DOI: 10.1108/hcs-03-2021-0006
Daniel C. Leonardi, Silvia Stefani
Purpose Considering the case study presented, the purpose of this paper is to analyse the impact of the pandemic in local services for homeless people. Drawing from the concept of ontological security, it will be discussed how different services’ levels of “housing adequacy” shaped remarkably different experiences of the pandemic for homeless people and social workers in terms of health protection and agency. Design/methodology/approach This paper focuses on a case study concerning homeless services for people during the COVID-19 pandemic in the metropolitan and suburban area of Turin, in Northern Italy. In-depth interviews with social workers and participant observation during online meetings of workers from the shelters constitute the empirical data that have been collected during the first wave of the pandemic in Italy. Findings According to the findings, the pandemic showed shelters as unsafe places that reduce homeless people’s decision power and separate them from the rest of the citizenship. Instead, Housing First projects emerged as imore inclusive and safermore inclusive and safer spaces, able to enhance people’s power over their own lives. The pandemic did not create emerging issues in the homeless services system or discontinuities: rather, it amplified pre-existing problematic aspects. Originality/value The case study presented provides empirical insights to recognise at the political and organisational level the importance of housing as a measure of individual and collective security, calling for an intervention to tackle homelessness in terms of housing policies rather than exclusively social and emergency treatment.
{"title":"The pandemic and homeless people in the Turin area: the level of housing adequacy shapes experiences and well-being","authors":"Daniel C. Leonardi, Silvia Stefani","doi":"10.1108/hcs-03-2021-0006","DOIUrl":"https://doi.org/10.1108/hcs-03-2021-0006","url":null,"abstract":"\u0000Purpose\u0000Considering the case study presented, the purpose of this paper is to analyse the impact of the pandemic in local services for homeless people. Drawing from the concept of ontological security, it will be discussed how different services’ levels of “housing adequacy” shaped remarkably different experiences of the pandemic for homeless people and social workers in terms of health protection and agency.\u0000\u0000\u0000Design/methodology/approach\u0000This paper focuses on a case study concerning homeless services for people during the COVID-19 pandemic in the metropolitan and suburban area of Turin, in Northern Italy. In-depth interviews with social workers and participant observation during online meetings of workers from the shelters constitute the empirical data that have been collected during the first wave of the pandemic in Italy.\u0000\u0000\u0000Findings\u0000According to the findings, the pandemic showed shelters as unsafe places that reduce homeless people’s decision power and separate them from the rest of the citizenship. Instead, Housing First projects emerged as imore inclusive and safermore inclusive and safer spaces, able to enhance people’s power over their own lives. The pandemic did not create emerging issues in the homeless services system or discontinuities: rather, it amplified pre-existing problematic aspects.\u0000\u0000\u0000Originality/value\u0000The case study presented provides empirical insights to recognise at the political and organisational level the importance of housing as a measure of individual and collective security, calling for an intervention to tackle homelessness in terms of housing policies rather than exclusively social and emergency treatment.\u0000","PeriodicalId":43302,"journal":{"name":"Housing Care and Support","volume":"28 1","pages":""},"PeriodicalIF":0.9,"publicationDate":"2021-08-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87996696","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-16DOI: 10.1108/HCS-12-2020-0020
Anthony Nkrumah Agyabeng, Alexander Preko
Purpose Slum upgrading has received intense attention in the Global South, particularly among stakeholders. This study aims to examine government policy priorities towards slum management with the view of establishing its level of commitment in terms of measures undertaken and identify specific policies to structure the sector. Design/methodology/approach The study systematically reviewed national policies, guided by the frequency statistics method in identifying key issues relating to slums management. Content analysis was used to identify findings into themes and discussed in line with the study’s objectives. Findings The results revealed the government’s determination to upgrade the existing slums, with the establishment of a Ministry for Inner City and Zongo Development to facilitate collaboration between stakeholders in the value chain of slum management. Furthermore, the study established government’s resolve to strengthen the Local Government Act, 1993, and the National Development Planning Act, 1994 within context to pave way for slums upgrading. Research limitations/implications The study used a national policy framework to inform the conclusion reached. Further studies are needed in similar contexts to understand the inputs of government and stakeholders and their contributions towards slum management. This would further expand the frontiers of knowledge in the domain. Practical implications The findings revealed policy-driven that can be used by policymakers, practitioners, housing managers and other relevant stakeholders to create workable policies for slum management. Originality/value This study provides first insight into government commitment to slums management using national policy documents in context.
{"title":"A stakeholder analysis of government policy intervention in the Ghanaian slum communities","authors":"Anthony Nkrumah Agyabeng, Alexander Preko","doi":"10.1108/HCS-12-2020-0020","DOIUrl":"https://doi.org/10.1108/HCS-12-2020-0020","url":null,"abstract":"\u0000Purpose\u0000Slum upgrading has received intense attention in the Global South, particularly among stakeholders. This study aims to examine government policy priorities towards slum management with the view of establishing its level of commitment in terms of measures undertaken and identify specific policies to structure the sector.\u0000\u0000\u0000Design/methodology/approach\u0000The study systematically reviewed national policies, guided by the frequency statistics method in identifying key issues relating to slums management. Content analysis was used to identify findings into themes and discussed in line with the study’s objectives.\u0000\u0000\u0000Findings\u0000The results revealed the government’s determination to upgrade the existing slums, with the establishment of a Ministry for Inner City and Zongo Development to facilitate collaboration between stakeholders in the value chain of slum management. Furthermore, the study established government’s resolve to strengthen the Local Government Act, 1993, and the National Development Planning Act, 1994 within context to pave way for slums upgrading.\u0000\u0000\u0000Research limitations/implications\u0000The study used a national policy framework to inform the conclusion reached. Further studies are needed in similar contexts to understand the inputs of government and stakeholders and their contributions towards slum management. This would further expand the frontiers of knowledge in the domain.\u0000\u0000\u0000Practical implications\u0000The findings revealed policy-driven that can be used by policymakers, practitioners, housing managers and other relevant stakeholders to create workable policies for slum management.\u0000\u0000\u0000Originality/value\u0000This study provides first insight into government commitment to slums management using national policy documents in context.\u0000","PeriodicalId":43302,"journal":{"name":"Housing Care and Support","volume":"93 1","pages":""},"PeriodicalIF":0.9,"publicationDate":"2021-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80470081","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-06-26DOI: 10.1108/hcs-01-2021-0002
Robert A. Burge, Anna Tickle, Nima G. Moghaddam
Purpose Implementing trauma informed care (TIC) for individuals facing homelessness and multiple disadvantage is proposed to help both service users and staff work effectively and therapeutically together. However, the effectiveness of implementing TIC via training is debatable. This study aims to explore the effects of a four-day TIC and psychologically informed environments training package in such services. Design/methodology/approach The analysis explores the effect of this training on the degree of TIC as measured by the TICOMETER, a psychometrically robust organisational measure of TIC. The study examines group and individual level changes from before training and again at six-month and one-year follow-up time-points. Findings At the group level analysis, three of the five TICOMETER domains (knowledge and skills, relationships, and policies and procedures) were higher when compared to pre-training scores. The remaining two domains (service delivery and respect) did not improve. Individual-level analysis showed some participants’ scores decreased following training. Overall, the training appeared to modestly improve the degree of TIC as measured by the TICOMETER and these effects were sustained at one-year follow-up. Research limitations/implications Findings are limited by the design and low response rates at follow-up. Practical implications Training is necessary but not sufficient for the implementation of TIC and needs to be complemented with wider organisational and system-level changes. Originality/value This paper is the first UK study to use the TICOMETER.
{"title":"Evaluating trauma informed care training for services supporting individuals experiencing homelessness and multiple disadvantage","authors":"Robert A. Burge, Anna Tickle, Nima G. Moghaddam","doi":"10.1108/hcs-01-2021-0002","DOIUrl":"https://doi.org/10.1108/hcs-01-2021-0002","url":null,"abstract":"\u0000Purpose\u0000Implementing trauma informed care (TIC) for individuals facing homelessness and multiple disadvantage is proposed to help both service users and staff work effectively and therapeutically together. However, the effectiveness of implementing TIC via training is debatable. This study aims to explore the effects of a four-day TIC and psychologically informed environments training package in such services.\u0000\u0000\u0000Design/methodology/approach\u0000The analysis explores the effect of this training on the degree of TIC as measured by the TICOMETER, a psychometrically robust organisational measure of TIC. The study examines group and individual level changes from before training and again at six-month and one-year follow-up time-points.\u0000\u0000\u0000Findings\u0000At the group level analysis, three of the five TICOMETER domains (knowledge and skills, relationships, and policies and procedures) were higher when compared to pre-training scores. The remaining two domains (service delivery and respect) did not improve. Individual-level analysis showed some participants’ scores decreased following training. Overall, the training appeared to modestly improve the degree of TIC as measured by the TICOMETER and these effects were sustained at one-year follow-up.\u0000\u0000\u0000Research limitations/implications\u0000Findings are limited by the design and low response rates at follow-up.\u0000\u0000\u0000Practical implications\u0000Training is necessary but not sufficient for the implementation of TIC and needs to be complemented with wider organisational and system-level changes.\u0000\u0000\u0000Originality/value\u0000This paper is the first UK study to use the TICOMETER.\u0000","PeriodicalId":43302,"journal":{"name":"Housing Care and Support","volume":"8 1","pages":""},"PeriodicalIF":0.9,"publicationDate":"2021-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81970534","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-06-25DOI: 10.1108/HCS-02-2021-0005
A. Miller, F. Agbenyo, Royal Mabakeng Menare
Purpose The purpose of this study is to evaluate the roles of landlords in tenant management during COVID-19 pandemic season among informal settlement neighbourhoods in urban Ghana. Design/methodology/approach This study used a mixed methods research approach and foregrounds the discussions of the results with the social roles theory. Using the quota sampling procedure, this study used 467 semi-structured interviews of tenants from five old informal settlement neighbourhoods in urban Ghana. This study adopted the thematic analytical technique in the results section. Findings This study uncovered that landlords perform a gate-keeping social relationship role in ensuring tenant safety during the COVID-19 pandemic season through the provision of security, care and support, discipline, hard work, morale building to accountability. However, this study found that most landlords do not provide tenancy agreements to tenants which strained some social relationships in tenant management. Originality/value The application of social roles theory in this study provides a cutting-edge approach to the study of welfare of tenants living in informal settlement housing units during periods of pandemic. This study practically provides a participatory approach to analysing and discussing the roles of landlords in tenant management and proffering solutions for formalisation of these roles in housing policies in Ghana.
{"title":"Tenant management under COVID-19 pandemic season among informal settlement rental housing in Ghana","authors":"A. Miller, F. Agbenyo, Royal Mabakeng Menare","doi":"10.1108/HCS-02-2021-0005","DOIUrl":"https://doi.org/10.1108/HCS-02-2021-0005","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to evaluate the roles of landlords in tenant management during COVID-19 pandemic season among informal settlement neighbourhoods in urban Ghana.\u0000\u0000\u0000Design/methodology/approach\u0000This study used a mixed methods research approach and foregrounds the discussions of the results with the social roles theory. Using the quota sampling procedure, this study used 467 semi-structured interviews of tenants from five old informal settlement neighbourhoods in urban Ghana. This study adopted the thematic analytical technique in the results section.\u0000\u0000\u0000Findings\u0000This study uncovered that landlords perform a gate-keeping social relationship role in ensuring tenant safety during the COVID-19 pandemic season through the provision of security, care and support, discipline, hard work, morale building to accountability. However, this study found that most landlords do not provide tenancy agreements to tenants which strained some social relationships in tenant management.\u0000\u0000\u0000Originality/value\u0000The application of social roles theory in this study provides a cutting-edge approach to the study of welfare of tenants living in informal settlement housing units during periods of pandemic. This study practically provides a participatory approach to analysing and discussing the roles of landlords in tenant management and proffering solutions for formalisation of these roles in housing policies in Ghana.\u0000","PeriodicalId":43302,"journal":{"name":"Housing Care and Support","volume":"64 1","pages":""},"PeriodicalIF":0.9,"publicationDate":"2021-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90374689","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-05-07DOI: 10.1108/HCS-11-2020-0017
A. Lord, Anna Tickle, Anna Buckell
Purpose This study aims to understand how staff in homelessness services conceptualise readiness for change in the individuals they support and how this informs their decision-making in practice. Design/methodology/approach A qualitative design was used. Ten staff members participated in semi-structured interviews. Data were examined through inductive–deductive thematic analysis, using a social constructivist epistemological lens. Findings Five main themes were constructed: “multiple complex needs mean multiple complex changes”, “talk versus behaviour”, “change is not a linear trajectory”, “the role of consistent boundaried relationships” and “change is not solely within the individual’s control”. Practical implications This research challenges existing notions of “readiness for change” as located within individuals and a prerequisite for using support from services. It has implications for staff and services, particularly those which are time-limited and address only single problems; service users may not be ready for some changes, but it should not be assumed they are not ready for change in other areas of their life. The offer of supportive relationships may precede and contribute to readiness for positive changes. Support should be offered based not only an individual’s intra-psychic readiness for change but also how the system might actively work to promote hope that change can be achieved and maintained. Originality/value To the best of the authors’ knowledge, this is the first study to explore staff members’ conceptualisations of readiness to change in relation to individuals with multiple complex needs and how this might influence practice.
{"title":"Change readiness in individuals experiencing homelessness and multiple complex needs","authors":"A. Lord, Anna Tickle, Anna Buckell","doi":"10.1108/HCS-11-2020-0017","DOIUrl":"https://doi.org/10.1108/HCS-11-2020-0017","url":null,"abstract":"Purpose This study aims to understand how staff in homelessness services conceptualise readiness for change in the individuals they support and how this informs their decision-making in practice. Design/methodology/approach A qualitative design was used. Ten staff members participated in semi-structured interviews. Data were examined through inductive–deductive thematic analysis, using a social constructivist epistemological lens. Findings Five main themes were constructed: “multiple complex needs mean multiple complex changes”, “talk versus behaviour”, “change is not a linear trajectory”, “the role of consistent boundaried relationships” and “change is not solely within the individual’s control”. Practical implications This research challenges existing notions of “readiness for change” as located within individuals and a prerequisite for using support from services. It has implications for staff and services, particularly those which are time-limited and address only single problems; service users may not be ready for some changes, but it should not be assumed they are not ready for change in other areas of their life. The offer of supportive relationships may precede and contribute to readiness for positive changes. Support should be offered based not only an individual’s intra-psychic readiness for change but also how the system might actively work to promote hope that change can be achieved and maintained. Originality/value To the best of the authors’ knowledge, this is the first study to explore staff members’ conceptualisations of readiness to change in relation to individuals with multiple complex needs and how this might influence practice.","PeriodicalId":43302,"journal":{"name":"Housing Care and Support","volume":"60 1","pages":""},"PeriodicalIF":0.9,"publicationDate":"2021-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79842089","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-11-26DOI: 10.1108/hcs-07-2020-0010
G. Bowpitt
Purpose: With the temporary housing of rough sleepers in response to the Covid-19 emergency, some commentators have been tempted to believe that the rising population of rough sleepers in the UK has finally been reversed. This paper aims to examine the choices made by persistent rough sleepers and how far they are influenced by the perverse incentives of social policies, in order to challenge the view that they sleep rough out of choice. Design/methodology/approach: Evidence for this paper is derived from two teams of frontline service providers with routine familiarity with the rough sleeping population: a street outreach team and a team of support workers working with adults with multiple and complex needs. Primary data from focus groups were combined with the secondary analysis of both numerical and narrative accounts routinely recorded by both teams. Findings: The exercise of agency by persistent rough sleepers is constrained by a mixed baggage of complex needs, past negative risk assessments, limited resources and regulatory deterrents to generate choices to reject help that appear irrational. These need to be understood if recent policy initiatives to end rough sleeping are to be effective. Originality/value: The paper draws on the experience and comprehensive records of practitioners with intimate knowledge of the rough sleeping population. It extends narrative accounts of causes by focusing on key choices to show how the perverse incentives of policy combine with personal factors to incline rough sleeping to persist.
{"title":"Choosing to be homeless? Persistent rough sleeping and the perverse incentives of social policy in England","authors":"G. Bowpitt","doi":"10.1108/hcs-07-2020-0010","DOIUrl":"https://doi.org/10.1108/hcs-07-2020-0010","url":null,"abstract":"Purpose: With the temporary housing of rough sleepers in response to the Covid-19 emergency, some commentators have been tempted to believe that the rising population of rough sleepers in the UK has finally been reversed. This paper aims to examine the choices made by persistent rough sleepers and how far they are influenced by the perverse incentives of social policies, in order to challenge the view that they sleep rough out of choice. \u0000 \u0000Design/methodology/approach: Evidence for this paper is derived from two teams of frontline service providers with routine familiarity with the rough sleeping population: a street outreach team and a team of support workers working with adults with multiple and complex needs. Primary data from focus groups were combined with the secondary analysis of both numerical and narrative accounts routinely recorded by both teams. \u0000 \u0000Findings: The exercise of agency by persistent rough sleepers is constrained by a mixed baggage of complex needs, past negative risk assessments, limited resources and regulatory deterrents to generate choices to reject help that appear irrational. These need to be understood if recent policy initiatives to end rough sleeping are to be effective. \u0000 \u0000Originality/value: The paper draws on the experience and comprehensive records of practitioners with intimate knowledge of the rough sleeping population. It extends narrative accounts of causes by focusing on key choices to show how the perverse incentives of policy combine with personal factors to incline rough sleeping to persist.","PeriodicalId":43302,"journal":{"name":"Housing Care and Support","volume":"42 1","pages":"135-147"},"PeriodicalIF":0.9,"publicationDate":"2020-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87032461","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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