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Advertising and marketing archives and ephemera at the Harvard libraries: discovery and opportunity 哈佛图书馆的广告和营销档案与蜉蝣:发现与机会
IF 0.3 Q4 BUSINESS Pub Date : 2020-11-09 DOI: 10.1108/jhrm-11-2019-0043
Fred Beard, Brian A. Petrotta
PurposeA series of online searches of the Harvard University Library System – which includes the Baker Library, Houghton Library and the Radcliffe Institute’s Arthur and Elizabeth Schlesinger Library – on the History of Women in America revealed nearly 1,000 archive and manuscript holdings on advertising and related topics. This paper aims to investigate the extent of these holdings, to assess their value to advertising and marketing historians and to explore their potential for encouraging future research on under-investigated topics and questions.Design/methodology/approachDescribed are the extensive and valuable special collections and other holdings related to advertising, business and marketing of the Harvard Library System. Also described are the availability of the holdings and recommendations for accessing and studying the collections and artifacts.FindingsThe research reported here supports an overall conclusion that the Harvard Library System holds an important place among the world’s repositories of valuable historical advertisements and marketing ephemera. The research also supports four specific conclusions regarding the historical value of Harvard’s collections and archives. First, some of the collections offer access to artifacts and items from an under-investigated period – the first half of the 19th century. Second, many of the collections are international in scope. Third, the collections represent a wide array of 19th century non-periodical advertisements and ephemera, such as trade cards, posters and theatrical playbills. Fourth, and most important, the collections offer significant potential for addressing, among other under-investigated topics, the important role of women in the development of modern advertising theory and professional practices.Originality/valueA prior search for the world’s largest and most historically significant archives and collections of advertisements and marketing ephemera (promotional objects or media executions created for a one-time, limited purpose) revealed a handful of library and museum collections of exceptional size or topical importance meriting further investigation. This paper adds to an extensive line of research published in the marketing and advertising historical literature exploring and describing the breadth, depth and historical value of the world’s important collections of historical advertisements and ephemera.
目的哈佛大学图书馆系统(包括贝克图书馆、霍顿图书馆和拉德克利夫研究所的亚瑟和伊丽莎白·施莱辛格图书馆)对《美国妇女史》进行了一系列在线搜索,发现了近1000份有关广告和相关主题的档案和手稿。本文旨在调查这些持股的程度,评估它们对广告和营销历史学家的价值,并探索它们在鼓励未来对调查不足的主题和问题进行研究方面的潜力。设计/方法论/方法描述的是哈佛图书馆系统广泛而有价值的特别收藏以及与广告、商业和营销相关的其他藏品。还描述了藏品的可用性以及访问和研究藏品和文物的建议。发现本文报道的研究支持了一个总体结论,即哈佛图书馆系统在世界上有价值的历史广告和营销星历库中占有重要地位。这项研究还支持了关于哈佛收藏和档案的历史价值的四个具体结论。首先,一些藏品提供了19世纪上半叶未被充分调查时期的文物和物品。其次,许多藏品的范围都是国际性的。第三,这些收藏品代表了一系列19世纪的非期刊广告和星历,如贸易卡、海报和戏剧海报。第四,也是最重要的一点,这些收藏品为解决妇女在现代广告理论和专业实践发展中的重要作用等未充分调查的主题提供了巨大的潜力。独创性/价值之前对世界上最大、最具历史意义的广告和营销星历(为一次性、有限目的创建的宣传品或媒体执行)档案和收藏进行的搜索显示,图书馆和博物馆的少数藏品规模或主题意义非凡,值得进一步调查。本文补充了发表在营销和广告历史文献中的广泛研究,探索和描述了世界上重要的历史广告和星历集的广度、深度和历史价值。
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引用次数: 3
Marketing in the late Soviet garment industry 苏联后期服装行业的市场营销
IF 0.3 Q4 BUSINESS Pub Date : 2020-11-06 DOI: 10.1108/jhrm-10-2019-0036
Iuliia Papushina
PurposeThis paper aims to study the Soviet state-owned enterprises that were producing ready to wear clothes, engaged in activities that are traditionally associated with “capitalist” marketing and public relations. Particularly, they responded to consumer complaints, monitored customer satisfaction and changed their product features and offer in response to customer feedback. This claim is illustrated using the example of the garment industry in the city Perm.Design/methodology/approachThe data comes from archival research of a range of sector-wide documents of the Soviet period available in the State Archive of Perm Region and from in-depth interviews with ex-employees of Perm Clothing Design House.FindingsThe paper demonstrates the emergence of a marketing system not only in Eastern European countries and in major Soviet cities but also in a provincial closed city of the Russian Soviet Federative Socialist Republic. The findings of the research highlight that the level of sales was important for all the participants in the focal marketing system. Late Soviet marketing had the social function of supporting cooperative relationships between citizens and the state by channeling dissatisfaction and anger through surveys and consumer conferences.Originality/valuePrevious studies undertaken at the top level of the Soviet managerial pyramid have not represented a detailed picture of routine marketing activities during Late Socialism.
本文旨在研究生产成衣的苏联国有企业,从事传统上与“资本主义”营销和公共关系相关的活动。特别是,他们对消费者的投诉作出回应,监测顾客的满意度,并根据顾客的反馈改变他们的产品功能和提供的服务。这一观点以彼尔姆市服装工业为例加以说明。设计/方法/方法数据来自对苏联时期一系列行业文件的档案研究,这些文件可从彼尔姆地区国家档案馆获得,并来自对彼尔姆服装设计公司前雇员的深入采访。本文论证了营销体系的出现,不仅在东欧国家和苏联主要城市,而且在俄罗斯苏维埃联邦社会主义共和国的一个省级封闭城市。研究结果强调,销售水平对焦点营销系统的所有参与者都很重要。苏联后期的市场营销具有社会功能,通过调查和消费者会议来引导不满和愤怒,从而支持公民与国家之间的合作关系。原创性/价值先前对苏联金字塔管理高层进行的研究并没有详细描述社会主义后期的日常营销活动。
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引用次数: 3
Advertising food to Australian children: has self-regulation worked? 向澳大利亚儿童宣传食品:自律有效吗?
IF 0.3 Q4 BUSINESS Pub Date : 2020-10-20 DOI: 10.1108/jhrm-07-2019-0023
Nipa Saha
This paper aims to outline the historic development of advertising regulation that governs food advertising to children in Australia. Through reviewing primary and secondary literature, such as government reports and research, this paper examines the influence of various regulatory policies that limit children’s exposure to food and beverage marketing on practices across television (TV), branded websites and Facebook pages.,This paper reviews studies performed by the food industry and public health researchers and reviews of the evidence by government and non-government agencies from the early 19th century until the present day. Also included are several other research studies that evaluate the effects of self-regulation on Australian TV food advertising.,The government, public health and the food industry have attempted to respond to the rapid changes within the advertising, marketing and media industries by developing and reviewing advertising codes. However, self-regulation is failing to protect Australian children from exposure to unhealthy food advertising.,The findings could aid the food and beverage industry, and the self-regulatory system, to promote comprehensive and achievable solutions to the growing obesity rates in Australia by introducing new standards that keep pace with expanded forms of marketing communication.,This study adds to the research on the history of regulation of food advertising to children in Australia by offering insights into the government, public health and food industry’s attempts to respond to the rapid changes within the advertising, marketing and media industries by developing and reviewing advertising codes.
本文旨在概述澳大利亚对儿童进行食品广告宣传的广告法规的历史发展。通过回顾主要和次要文献,如政府报告和研究,本文考察了限制儿童接触食品和饮料营销的各种监管政策对电视(TV)、品牌网站和Facebook页面实践的影响。本文回顾了从19世纪初至今,食品工业和公共卫生研究人员所做的研究,以及政府和非政府机构所提供的证据。还包括其他几项评估自我监管对澳大利亚电视食品广告影响的研究。政府、公共卫生和食品工业试图通过制定和审查广告守则来应对广告、营销和媒体行业的迅速变化。然而,自我监管未能保护澳大利亚儿童免受不健康食品广告的侵害。研究结果可以帮助食品和饮料行业,以及自我监管系统,通过引入新的标准,跟上不断扩大的营销传播形式,促进全面和可实现的解决方案,以解决澳大利亚日益增长的肥胖率。本研究通过深入了解政府、公共卫生和食品行业试图通过制定和审查广告法规来应对广告、营销和媒体行业的快速变化,从而增加了对澳大利亚儿童食品广告监管历史的研究。
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引用次数: 2
Nationalistic appeals and consumer boycotts in China, 1900-1949 1900-1949年中国的民族主义诉求和消费者抵制
IF 0.3 Q4 BUSINESS Pub Date : 2020-10-08 DOI: 10.1108/jhrm-08-2019-0030
Tony Yan, M. Hyman
The purpose of this study is to explore how nationalistic appeals may affect consumers’ perception and purchasing of targeted brands. Qualitative historical data from old China (1900–1949) reveal that social movement groups can adopt nationalistic appeals assisted by meaning framing – defined as a creative interpretation of symbols, designs, behaviors, social events and cultural identities to serve social and political goals – to shape consumers’ attitudes toward foreign brands. After examining the mechanisms and processes underlying consumer boycotts from 1900 to 1949, the responsive strategies of affected foreign companies are illustrated.,Critical historical research method is applied to historical data and historical “traces” from China’s corporate documents, memoirs, posters, advertisements, newspapers and secondhand sources documenting Chinese boycotts from 1900 to 1949.,Consumers may pursue interests beyond economic interests. Nationalistic appeals can mobilize consumer boycotts against foreign brands that were perceived to support or relate to targeted countries. Political framing of certain events shapes consumers’ perceptions and concomitant brand choices.,Although differences between historical and current contexts may require tailoring past marketing strategies to current conditions, past strategies can inform current and future strategies.,Strategies adopted by foreign companies in old China (1900–1949) can help contemporary companies design effective marketing strategies for a hostile marketplace infused with nationalistic appeals and competing interests.,Although local companies can adopt economic or political nationalism to realize their economic goals, it represents a double-edged sword that can harm national brands.,A historical analysis of nationalistic business appeals in pre-1949 China can inform the counterstrategies modern companies adopt to overcome consumer boycotts.
本研究的目的是探讨民族主义诉求如何影响消费者对目标品牌的感知和购买。旧中国(1900-1949)的定性历史数据表明,社会运动团体可以采用民族主义诉求,并辅以意义框架——定义为对符号、设计、行为、社会事件和文化身份的创造性解释,以服务于社会和政治目标——来塑造消费者对外国品牌的态度。在考察了1900年至1949年消费者抵制的机制和过程后,阐述了受影响的外国公司的应对策略。,批判性历史研究方法适用于从中国企业文件、回忆录、海报、广告、报纸和记录1900年至1949年中国抵制的二手资料中获取的历史数据和历史“痕迹”。消费者可能追求经济利益之外的利益。民族主义诉求可以动员消费者抵制那些被认为支持或与目标国家有关的外国品牌。某些事件的政治框架塑造了消费者的认知和随之而来的品牌选择。,尽管历史和当前环境之间的差异可能需要根据当前条件调整过去的营销策略,但过去的策略可以为当前和未来的策略提供信息。,在旧中国(1900-1949),外国公司采用的策略可以帮助当代公司为充满民族主义诉求和竞争利益的敌对市场设计有效的营销策略。,尽管当地公司可以采取经济或政治民族主义来实现其经济目标,但这是一把双刃剑,可能会损害民族品牌。,对1949年前中国民族主义商业诉求的历史分析可以为现代企业克服消费者抵制所采取的对策提供信息。
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引用次数: 3
“The gift that starts a home”: marketing of the hope chest in the USA “开始一个家的礼物”:希望箱在美国的营销
IF 0.3 Q4 BUSINESS Pub Date : 2020-09-30 DOI: 10.1108/JHRM-03-2020-0015
Leighann C. Neilson, E. Barkel
This paper aims to present a history of the marketing of hope chests in the USA, focusing in particular on one very successful sales promotion, the Lane Company’s Girl Graduate Plan. The Girl Graduate Plan is placed within its historical context to better understand the socioeconomic forces that contributed to its success for a considerable period but ultimately led to decreased demand for the product.,The history of the marketing of hope or marriage chests draws upon primary sources located in the Lane Company Collection at the Virginia Museum of History and Culture. Secondary sources and images of advertising culled from Google image searches provided additional insight into the operation of the company’s Girl Graduate Plan.,While the Lane Company benefitted in the form of increased sales, profit and brand awareness and loyalty from prevailing socio-economic trends, which supported the success of its Girl Graduate Plan, including targeting the youth market, this promotion ultimately fell victim to the company’s failure to stay abreast of social changes related to the role of women in society.,Like all historical research, this research is dependent upon the historical sources that are accessible. The authors combined documents available from the Virginia Historical Society archives with online searches, but other data sources may well exist.,This history investigates how one manufacturer, a leader in the North American industry, collaborated with furniture dealers to promote their products to young women who were about to become the primary decision makers for the purchase of home furnishings. As such, it provides an historical example of the power of successful collaboration with channel partners. It also provides an example of innovation within an already crowded market.,The hope chest as an object of material culture can be found in many cultures worldwide. It has variously represented a woman’s coming of age, the love relationship between a couple and a family’s social status. It has also served as a woman’s store of wealth. This history details how changing social values influenced the popularity of the hope chest tradition in the USA.,The history of the marketing of hope chests is an area that has not been seriously considered in consumption histories or in histories of marketing practices to date, in spite of the continuing sentimental appeal for many consumers.
本文旨在介绍希望箱在美国的营销历史,特别关注一个非常成功的促销活动,莱恩公司的女毕业生计划。女孩研究生计划被置于其历史背景下,以更好地了解在相当长的一段时间内促成其成功但最终导致对该产品需求下降的社会经济力量。,希望或婚姻箱的营销历史借鉴了弗吉尼亚历史文化博物馆莱恩公司收藏的主要来源。从谷歌图片搜索中挑选的二级来源和广告图片为该公司的女毕业生计划的运作提供了更多的见解。,虽然Lane公司从主流社会经济趋势中获得了销售额、利润、品牌知名度和忠诚度的提高,这为其女子研究生计划的成功提供了支持,包括针对青年市场,但这种推广最终成为了该公司未能跟上与女性在社会中角色相关的社会变化的牺牲品。,与所有历史研究一样,这项研究依赖于可获取的历史来源。作者将弗吉尼亚历史学会档案中的文件与在线搜索相结合,但也可能存在其他数据来源。,这段历史调查了一家北美行业的领导者制造商如何与家具经销商合作,向即将成为购买家居用品主要决策者的年轻女性推广他们的产品。因此,它提供了一个与渠道合作伙伴成功合作的力量的历史例子。它还提供了一个在已经拥挤的市场中进行创新的例子。,希望箱作为物质文化的对象,在世界各地的许多文化中都可以找到。它代表了一个女人的成年、一对夫妇之间的爱情关系和一个家庭的社会地位。它还充当了女性财富的储存库。这部历史详细描述了不断变化的社会价值观如何影响希望箱传统在美国的流行。尽管希望箱对许多消费者的情感吸引力持续存在,但迄今为止,在消费史或营销实践史上,希望箱的营销史并没有得到认真考虑。
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引用次数: 0
The marketing of concerts in London 1672–1749 1672-1749年伦敦音乐会的营销
IF 0.3 Q4 BUSINESS Pub Date : 2020-09-04 DOI: 10.1108/jhrm-08-2019-0027
Catherine Harbor
This paper aims to explore the nature of the marketing of concerts 1672–1749 examining innovations in the promotion and commodification of music, which are witness to the early development of music as a business.,The study takes as its basis 4,356 advertisements for concerts in newspapers published in London between 1672 and 1749.,Musicians instigated a range of marketing strategies in an effort to attract a concert audience, which foreground those found in more recent and current arts marketing practice. They promoted regular concerts with a clear sense of programme planning to appeal to their audience, held a variety of different types of concerts and made use of a variety of pricing strategies. Concerts were held at an increasing number and range of venues with complementary ticket-selling locations.,Whilst there is some literature investigating concert-giving in this period from a musicological perspective (James, 1987; Johnstone, 1997; McVeigh, 2001; Weber, 2001; 2004b; 2004c; Wollenberg, 1981–1982; 2001; Wollenberg and McVeigh, 2004), what research there is that uses marketing as a window onto the musical culture of concert-giving in this period lacks detail (McGuinness, 1988; 2004a; 2004b; McGuinness and Diack Johnstone, 1990; Ogden et al., 2011). This paper illustrates how the development of public commercial concerts made of music a commodity offered to and demanded by a new breed of cultural consumers. Music, thus, participated in the commercialisation of leisure in late 17th- and 18th-century England and laid the foundations of its own development as a business.
本文旨在探讨1672-1749年音乐会营销的本质,考察音乐推广和商品化的创新,这些创新见证了音乐作为一种商业的早期发展。这项研究以1672年至1749年间伦敦报纸上刊登的4356则音乐会广告为基础。为了吸引音乐会的观众,音乐家们策划了一系列的营销策略,这些策略在最近和当前的艺术营销实践中都很突出。他们以明确的节目策划意识推广定期音乐会,以吸引观众,举办各种不同类型的音乐会,并利用各种定价策略。音乐会在越来越多、范围越来越广的场地举行,并设有配套的售票地点。虽然有一些文献从音乐学的角度调查了这一时期的音乐会(James, 1987;约翰斯通,1997;麦克维,2001;韦伯,2001;2004 b;2004 c;Wollenberg, 1981 - 1982;2001;Wollenberg和McVeigh, 2004),在这一时期使用营销作为音乐会音乐文化窗口的研究缺乏细节(McGuinness, 1988;2004年;2004 b;麦吉尼斯和迪亚克·约翰斯通,1990;Ogden et al., 2011)。本文阐述了公共商业音乐会的发展如何使音乐成为一种为新一代文化消费者提供和需求的商品。因此,在17世纪末和18世纪的英国,音乐参与了休闲的商业化,并为其自身作为一种商业的发展奠定了基础。
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引用次数: 2
Arms and armor collecting in America: history, community and cultural meaning 美国的武器和盔甲收藏:历史、社区和文化意义
IF 0.3 Q4 BUSINESS Pub Date : 2020-08-24 DOI: 10.1108/jhrm-12-2019-0050
Terrence H. Witkowski
PurposeThis study aims to present a history and critical analysis of arms and armor collecting in America from the late 19th century until the present day.Design/methodology/approachThe research draws from the literature on arms and armor, from primary written, visual and material evidence, and from the author’s long experience as an antique gun and sword collector.FindingsAmerican arms and armor collectors have included men of great wealth, museums and their curators and many enthusiasts of more modest means. Collectors, dealers and curators have created a substantial arms literature. Collectors have organized around various types of artifacts, historical periods and company brands. Dealers, auction houses and manufacturers have provisioned the market with period pieces and reproductions.Originality/valueThe history of antique arms and armor collecting is regarded as a social activity where enthusiasts have pursued “serious leisure” through consumption and brand communities. This history is further analyzed as a cultural practice wherein generations of collectors have interpreted the meaning of antique arms and armor.
目的本研究旨在介绍19世纪末至今美国武器和盔甲收藏的历史和批判性分析。设计/方法论/方法这项研究借鉴了有关武器和盔甲的文献,主要的书面、视觉和物证,以及作者作为古董枪支和剑收藏家的长期经验。发现美国的武器和盔甲收藏家包括富有的人、博物馆及其策展人以及许多收入较低的爱好者。收藏家、经销商和策展人创作了大量的军火文献。收藏家们围绕着各种类型的文物、历史时期和公司品牌组织起来。经销商、拍卖行和制造商为市场提供了年代作品和复制品。原创/价值古董武器和盔甲收藏的历史被视为一项社会活动,爱好者通过消费和品牌社区追求“严肃的休闲”。这段历史被进一步分析为一种文化实践,几代收藏家在其中解释了古董武器和盔甲的含义。
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引用次数: 3
Conceptual-historical analytical research model: a means for applying history to contemporary marketing problems 概念-历史分析研究模式:将历史应用于当代营销问题的一种手段
IF 0.3 Q4 BUSINESS Pub Date : 2020-06-13 DOI: 10.1108/jhrm-06-2019-0017
A. McMullan, S. Dann
This paper aims to present a new model of marketing analysis that is capable of using the embedded knowledge that sits untapped in the history of marketing thought to solve contemporary marketing problems – the conceptual-historical analytical research model (CHARM).,This paper outlines the evolution of historical analysis methods (HAM), along with critiques and enhancements of the prior processes offered by Savitt (1980), Nevett (1991) and Golder (2000). From these foundations, the paper outlines the components of the model of historical analysis, detailing the development of the analytical template design. It also details the four-step process of engaging structured revisits of past knowledge for contemporary problem-solving.,The CHARM for problem-solving in marketing is a knowledge-gathering system that informs marketing decisions addressing contemporary problems. This is achieved through the use of embedded knowledge from a corpus of historical texts.,This paper provides a method for future researchers to apply for replicable examination of historical texts and to assist intercoder reliability for multi-author history projects through the application of structured templates.,The CHARM for problem-solving in marketing is a knowledge-gathering system that informs marketing decisions addressing contemporary problems. This is achieved through the use of embedded knowledge from a corpus of historical texts.,The CHARM process applies a systematic protocol for engaging qualitative sources for historical analysis through preset data collection templates, structured analysis frameworks and definitional understanding templates for improved replicability. This paper presents a new model of approaching historical analysis through a problem-solving lens, whereby historical sources become the foundations for the solution to a problem, rather than just the literature review that identifies the presence of gap.
本文旨在提出一种新的营销分析模型——概念历史分析研究模型(CHARM),该模型能够利用营销思想史上尚未开发的嵌入式知识来解决当代营销问题。,本文概述了历史分析方法(HAM)的演变,以及Savitt(1980)、Nevett(1991)和Golder(2000)对先前过程的批评和改进。从这些基础上,本文概述了历史分析模型的组成部分,详细介绍了分析模板设计的发展过程。它还详细介绍了对过去知识进行结构化回顾以解决当代问题的四个步骤。,营销问题解决CHARM是一个知识收集系统,为解决当代问题的营销决策提供信息。这是通过使用来自历史文本语料库的嵌入知识来实现的。,本文为未来的研究人员提供了一种方法,通过应用结构化模板来申请历史文本的可复制性检查,并帮助多作者历史项目的代码间可靠性。,营销问题解决CHARM是一个知识收集系统,为解决当代问题的营销决策提供信息。这是通过使用来自历史文本语料库的嵌入知识来实现的。,CHARM流程采用系统协议,通过预设的数据收集模板、结构化分析框架和定义理解模板,让定性来源参与历史分析,以提高可复制性。本文提出了一种通过解决问题的视角进行历史分析的新模式,通过这种模式,历史来源成为解决问题的基础,而不仅仅是识别差距存在的文献综述。
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引用次数: 2
Variations in American marketing practices of early 19th-century ceramic importers and dealers, reflecting culture and identity 19世纪早期美国陶瓷进口商和经销商营销手法的变化,反映了文化和身份
IF 0.3 Q4 BUSINESS Pub Date : 2020-06-03 DOI: 10.1108/JHRM-07-2019-0024
N. Ewins
PurposeThis paper explores the advertising strategy of crockery importers and dealers in relationship to their origins and backgrounds. This is a departure from earlier ceramic-history literature which tended to focus on the Staffordshire producers, with limited awareness on how the identity of importers and dealers influenced what products were sold, and their individual approaches to marketing.Design/methodology/approachWithin a context of historical marketing research, this paper analyses newspaper advertising and commentary. It combines an examination of marketing practices with a wider consideration of the cultural identities of ceramic importers and dealers. The digitalization of historical records, combined with sophisticated search engines, makes it more feasible to examine a broader range of sources. Thus, modern research methods can enhance our understanding of production and demand and reveal how marketing strategy was diverse.FindingsAwareness on how advertising was influenced by the backgrounds and socio-political views of importers and dealers demonstrates ways in which Anglo-American ceramic trade could be far more market-led. More significantly, marketing approaches were not necessarily responding to American demand, but rather that importers could engage in commissioning goods which reflected their own views on politics, religion or slavery.Originality/valueExamining the advertising of importers demonstrates the complex relationship between production and ceramic demand. This paper opens up debates as to how far the advertising of other merchandise in the USA shows evidence of taking a more individual approach by the 19th century.
目的探讨陶器进口商和经销商的广告策略及其来源和背景。这与早期的陶瓷历史文献有所不同,早期的陶瓷史文献倾向于关注斯塔福德郡的生产商,对进口商和经销商的身份如何影响产品的销售以及他们的个人营销方法知之甚少。设计/方法论/方法在历史营销研究的背景下,本文分析了报纸广告和评论。它结合了对营销实践的审查和对陶瓷进口商和经销商文化身份的更广泛考虑。历史记录的数字化,再加上复杂的搜索引擎,使检查更广泛的来源变得更加可行。因此,现代研究方法可以增强我们对生产和需求的理解,并揭示营销策略的多样性。发现对广告如何受到进口商和经销商的背景和社会政治观点影响的认识表明,英美陶瓷贸易可以更加以市场为主导。更重要的是,营销方法不一定是对美国需求的回应,而是进口商可以委托生产反映他们自己对政治、宗教或奴隶制观点的商品。创意/价值研究进口商的广告表明了生产和陶瓷需求之间的复杂关系。本文就美国其他商品的广告在多大程度上显示出到19世纪采取更个性化方法的证据展开了争论。
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引用次数: 1
The Knack of Selling: scientific salesmanship, relational themes and military metaphors in early marketing thought 销售技巧:早期营销思想中的科学销售技巧、关系主题和军事隐喻
IF 0.3 Q4 BUSINESS Pub Date : 2020-06-01 DOI: 10.1108/jhrm-10-2019-0035
M. Tadajewski, D. G. Jones
PurposeThe purpose of this paper is to provide an historical analysis of an important early contribution to the history of marketing thought literature – the six-book series titled The Knack of Selling – which was published in 1913 and intended as an early training course for salesmanship.Design/methodology/approachThis research utilized a close, systematic reading of The Knack of Selling series and places it in the professional and intellectual context of the early twentieth century. Books published about marketing are primary source materials for any study of the history of marketing thought. In this case, The Knack series constitutes significant primary source material for a study of early thinking about personal selling.FindingsEchoing A.W. Shaw, Watson offers a more sophisticated interpretation of the “one best way” approach associated with Frederick Taylor. Watson’s advice did not entail the repetition of canned sales talks to each customer. His vision of practice was more complicated. Sales presentations were temporally and locationally relative. They were subject to ongoing evolution. As the marketplace changed, as customer needs and interests shifted, so did organizational and salesperson performances. To keep sales talks relevant to the consumer, personnel were encouraged to undertake rudimentary ethnographic research and interviews. Unusually, there is oscillation in the way power relations between marketer and customer were described. While relational themes are present, so are military metaphors.Originality/valueThis is the first systematic reading of The Knack of Selling that has been produced. It is an important contribution to the literature inasmuch as this book set is not in wide circulation. The material itself was significant as an input into scholarship subsequently hailed as seminal within sales management.
目的本文的目的是对营销思想文学史上的一个重要早期贡献——1913年出版的六本名为《销售的秘密》的系列丛书——进行历史分析,该书旨在作为销售技巧的早期培训课程。设计/方法论/方法这项研究利用了对《销售的诀窍》系列的仔细、系统的阅读,并将其置于20世纪初的专业和知识背景下。出版的关于市场营销的书籍是任何研究市场营销思想史的主要资料。在这种情况下,Knack系列构成了研究早期个人销售思想的重要原始资料。与A.W.Shaw的发现相呼应,Watson对弗雷德里克·泰勒的“一种最佳方式”方法进行了更为复杂的解释。沃森的建议并不意味着要重复与每位顾客的罐装销售谈话。他对实践的看法更为复杂。销售演示在时间和地点上都是相对的。它们受到持续进化的影响。随着市场的变化,随着客户需求和兴趣的转变,组织和销售人员的表现也发生了变化。为了使销售谈话与消费者保持相关性,鼓励工作人员进行初步的民族志研究和采访。不同寻常的是,营销人员和客户之间的权力关系的描述方式存在振荡。虽然存在关系主题,但军事隐喻也是如此。原创/价值这是《销售的诀窍》的第一本系统读物。这是对文学的一个重要贡献,因为这套书并没有广泛发行。这些材料本身对后来被誉为销售管理领域的开创性成果的学术研究具有重要意义。
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引用次数: 0
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Journal of Historical Research in Marketing
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