Pub Date : 2012-12-01DOI: 10.1109/CHUSER.2012.6504435
M. Mohamad, A. R. Msabbri, M. MatJafri
Non invasive bioengineering techniques have been used to evaluate Stratum Corneum (SC) hydration and Transepidermal Water Loss (TEWL) in normal skin. Fifteen healthy volunteers aged between 21–27 participated in this study. We conducted a self skin evaluation questionnaire and a noninvasive measurement was performed on the palm, forearm, upper arm and forehead under controlled environment (temperature 21 ± 1 °C, relative humidity 45 ± 5%). Skin hydration was measured with a DermaLab® USB Moisture Module (Cortex Technology, Hadsund, Denmark) and Scalar Moisture Checker MY-808S (Scalar Corporation, Japan) while TEWL measurements were determined using a DermaLab® USB TEWL Module. The areas examined showed skin hydration and TEWL was differed depending on the anatomical sites. The correlations between the parameters were analysed. As a result, no significant correlations between TEWL and skin hydration capacitance were observed. A significant correlation was established between TEWL and conductance.
{"title":"Non invasive measurement of skin hydration and transepidermal water loss in normal skin","authors":"M. Mohamad, A. R. Msabbri, M. MatJafri","doi":"10.1109/CHUSER.2012.6504435","DOIUrl":"https://doi.org/10.1109/CHUSER.2012.6504435","url":null,"abstract":"Non invasive bioengineering techniques have been used to evaluate Stratum Corneum (SC) hydration and Transepidermal Water Loss (TEWL) in normal skin. Fifteen healthy volunteers aged between 21–27 participated in this study. We conducted a self skin evaluation questionnaire and a noninvasive measurement was performed on the palm, forearm, upper arm and forehead under controlled environment (temperature 21 ± 1 °C, relative humidity 45 ± 5%). Skin hydration was measured with a DermaLab® USB Moisture Module (Cortex Technology, Hadsund, Denmark) and Scalar Moisture Checker MY-808S (Scalar Corporation, Japan) while TEWL measurements were determined using a DermaLab® USB TEWL Module. The areas examined showed skin hydration and TEWL was differed depending on the anatomical sites. The correlations between the parameters were analysed. As a result, no significant correlations between TEWL and skin hydration capacitance were observed. A significant correlation was established between TEWL and conductance.","PeriodicalId":444674,"journal":{"name":"2012 IEEE Colloquium on Humanities, Science and Engineering (CHUSER)","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116555221","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2012-12-01DOI: 10.1109/CHUSER.2012.6504427
Tan Wee Choon, A. AnasRahman, Tan Sin Li, Lim Eng Aik
This project is to design and fabricate the Tesla turbine with gas as working fluid and looking at the potential of installation a Tesla turbine onto the car in order to utilize those energy which originally generated from vehicle's engine and loss to environment due to drag force, and convert partial back to electrical energy and store within battery which hopefully can be used in hybrid vehicles or electrical vehicles for small energy consumption applications. The optimum design is determined based on the study parameters such as distance between disks and total contact area between working fluid and disks. In addition, the Tesla turbine's torque is analyzed using Computational Fluid Dynamics (CFD) Software and found that the best distance between disks is 0.001 m while the most suitable contact area between working fluid and disks is 0.099 m2. At the end of the project, it can be observed that the torque has increased by 29.6 % while the head loss has a significant drop of 26.9 %.
{"title":"Tesla turbine for energy conversion: An automotive application","authors":"Tan Wee Choon, A. AnasRahman, Tan Sin Li, Lim Eng Aik","doi":"10.1109/CHUSER.2012.6504427","DOIUrl":"https://doi.org/10.1109/CHUSER.2012.6504427","url":null,"abstract":"This project is to design and fabricate the Tesla turbine with gas as working fluid and looking at the potential of installation a Tesla turbine onto the car in order to utilize those energy which originally generated from vehicle's engine and loss to environment due to drag force, and convert partial back to electrical energy and store within battery which hopefully can be used in hybrid vehicles or electrical vehicles for small energy consumption applications. The optimum design is determined based on the study parameters such as distance between disks and total contact area between working fluid and disks. In addition, the Tesla turbine's torque is analyzed using Computational Fluid Dynamics (CFD) Software and found that the best distance between disks is 0.001 m while the most suitable contact area between working fluid and disks is 0.099 m2. At the end of the project, it can be observed that the torque has increased by 29.6 % while the head loss has a significant drop of 26.9 %.","PeriodicalId":444674,"journal":{"name":"2012 IEEE Colloquium on Humanities, Science and Engineering (CHUSER)","volume":"123 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130655575","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2012-12-01DOI: 10.1109/CHUSER.2012.6504292
S. Dom, H. A. Razak
Prenatal hyperparathyroidism (HPT) is one of the true emergency cases and capable of causing serious problems to the mother as well as the unborn baby. This in-vivo study was aimed to investigate the changes in parathyroid hormone (PTH) level of rabbit fetal bodies exposed to diagnostic ultrasound during pregnancy for varying duration of time. As compared to that of control, significantly low PTH levels were observed in the groups exposed for 30 and 60 minutes during pregnancy. This ultrasound heating effect could trigger further studies to look for any adverse effects and/or clinical benefits in human during fetal stage.
{"title":"Diagnostic ultrasound exposure during pregnancy potentially affects rabbit fetal parathyroid hormone level","authors":"S. Dom, H. A. Razak","doi":"10.1109/CHUSER.2012.6504292","DOIUrl":"https://doi.org/10.1109/CHUSER.2012.6504292","url":null,"abstract":"Prenatal hyperparathyroidism (HPT) is one of the true emergency cases and capable of causing serious problems to the mother as well as the unborn baby. This in-vivo study was aimed to investigate the changes in parathyroid hormone (PTH) level of rabbit fetal bodies exposed to diagnostic ultrasound during pregnancy for varying duration of time. As compared to that of control, significantly low PTH levels were observed in the groups exposed for 30 and 60 minutes during pregnancy. This ultrasound heating effect could trigger further studies to look for any adverse effects and/or clinical benefits in human during fetal stage.","PeriodicalId":444674,"journal":{"name":"2012 IEEE Colloquium on Humanities, Science and Engineering (CHUSER)","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134261969","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2012-12-01DOI: 10.1109/CHUSER.2012.6504403
I. S. Zaine, Z. M. Zabidi, A. N. Alias, M. H. Jumali
Tungsten organometallic sol and tungsten-organometallic-PANi sol were deposited onto silicon substrates by a sol-gel spin coating technique. XRD characterization showed that the WO3 monoclinic crystal structure was formed after WO3 powder was annealed at 400 °C for 2 hours. Microstructural studies by SEM indicate that addition of commercial polyaniline (PANI) powder into tungsten organometallic sol caused the film to be flat and smooth. Tungsten organometallic sensor was responsive towards isopropanol vapor but the response decrease with time. Reuse of this sensor for the next detection showed that the sensor was not responsive to ethanol vapor. The addition of PANi into tungsten organometallic sol improved the sensing properties of the sensor. Tungsten organometallic-PANi sensor exhibited good reversibility, reusability and was responsive towards isopropanol and ethanol vapors.
{"title":"Gas sensing properties of tungsten organometallic-PANi thin film at room temperature","authors":"I. S. Zaine, Z. M. Zabidi, A. N. Alias, M. H. Jumali","doi":"10.1109/CHUSER.2012.6504403","DOIUrl":"https://doi.org/10.1109/CHUSER.2012.6504403","url":null,"abstract":"Tungsten organometallic sol and tungsten-organometallic-PANi sol were deposited onto silicon substrates by a sol-gel spin coating technique. XRD characterization showed that the WO3 monoclinic crystal structure was formed after WO3 powder was annealed at 400 °C for 2 hours. Microstructural studies by SEM indicate that addition of commercial polyaniline (PANI) powder into tungsten organometallic sol caused the film to be flat and smooth. Tungsten organometallic sensor was responsive towards isopropanol vapor but the response decrease with time. Reuse of this sensor for the next detection showed that the sensor was not responsive to ethanol vapor. The addition of PANi into tungsten organometallic sol improved the sensing properties of the sensor. Tungsten organometallic-PANi sensor exhibited good reversibility, reusability and was responsive towards isopropanol and ethanol vapors.","PeriodicalId":444674,"journal":{"name":"2012 IEEE Colloquium on Humanities, Science and Engineering (CHUSER)","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132867692","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2012-12-01DOI: 10.1109/CHUSER.2012.6504393
Sharifah Noor Munirah S. M Yunus, K. Ismail, K. Hamid, R. Alias, M. Musa, Muhd Hafiz Ramley, Dicky Zulkainey Abd Aziz
Catalytic cracking is an invented process to improve the yield of biofuels from vegetable oil. Currently, catalytic cracking reaction is carried out on the powder catalyst placed in the lab reactor where these catalysts are difficult to regenerate. The purpose of this study is to prepare and characterize a structured catalyst termed as multichannel catalyst monolith for catalytic cracking of palm oil conversion to liquid fuels with respect to surface morphology, BET surface area and crystallinity. Woven Stainless Steel Wire Mesh (WSSWM) was used as a multichannel catalyst monolith substrate, which is then coated with a zeolite catalyst by using dip-slurry coating technique. The ZSM-5 zeolite powders were used as a catalyst with silica-alumina mole ratio (SiO2/Al2O3) of 50. The coated WSSWM was kept at room temperature for 12 hours, followed by drying process and thermal treatment to ensure the coating layer attached strongly onto wire mesh surface. The BET surface area, crystalline, and surface morphology of structured catalysts were examined by Nitrogen Adsorption, X-ray Diffraction (XRD), and Scanning Electron Microscope (SEM), respectively. Analysis of the catalyst characterization indicates its potential to be applied as a catalyst in catalytic cracking of palm oil.
{"title":"Preparation and characterization of multichannel catalyst monolith using ZSM-5 zeolite","authors":"Sharifah Noor Munirah S. M Yunus, K. Ismail, K. Hamid, R. Alias, M. Musa, Muhd Hafiz Ramley, Dicky Zulkainey Abd Aziz","doi":"10.1109/CHUSER.2012.6504393","DOIUrl":"https://doi.org/10.1109/CHUSER.2012.6504393","url":null,"abstract":"Catalytic cracking is an invented process to improve the yield of biofuels from vegetable oil. Currently, catalytic cracking reaction is carried out on the powder catalyst placed in the lab reactor where these catalysts are difficult to regenerate. The purpose of this study is to prepare and characterize a structured catalyst termed as multichannel catalyst monolith for catalytic cracking of palm oil conversion to liquid fuels with respect to surface morphology, BET surface area and crystallinity. Woven Stainless Steel Wire Mesh (WSSWM) was used as a multichannel catalyst monolith substrate, which is then coated with a zeolite catalyst by using dip-slurry coating technique. The ZSM-5 zeolite powders were used as a catalyst with silica-alumina mole ratio (SiO2/Al2O3) of 50. The coated WSSWM was kept at room temperature for 12 hours, followed by drying process and thermal treatment to ensure the coating layer attached strongly onto wire mesh surface. The BET surface area, crystalline, and surface morphology of structured catalysts were examined by Nitrogen Adsorption, X-ray Diffraction (XRD), and Scanning Electron Microscope (SEM), respectively. Analysis of the catalyst characterization indicates its potential to be applied as a catalyst in catalytic cracking of palm oil.","PeriodicalId":444674,"journal":{"name":"2012 IEEE Colloquium on Humanities, Science and Engineering (CHUSER)","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131253582","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2012-12-01DOI: 10.1109/CHUSER.2012.6504333
S. Nagapan, I. Rahman, A. Asmi, A. Memon, I. Latif
Construction wastes have become a pressing issue in many developing countries and have adverse effects on environment, economy and social aspects. Illegal dumping is a common issue created from the physical construction waste and besides that non physical waste like cost and time overruns are not properly addressed among the construction players. This paper explores the impacts of construction on sustainable construction and contributing causes which will help the practitioners to formulate ways in avoiding or reducing the waste. It also highlights the sustainable approach in managing the construction waste as practice.
{"title":"Issues on construction waste: The need for sustainable waste management","authors":"S. Nagapan, I. Rahman, A. Asmi, A. Memon, I. Latif","doi":"10.1109/CHUSER.2012.6504333","DOIUrl":"https://doi.org/10.1109/CHUSER.2012.6504333","url":null,"abstract":"Construction wastes have become a pressing issue in many developing countries and have adverse effects on environment, economy and social aspects. Illegal dumping is a common issue created from the physical construction waste and besides that non physical waste like cost and time overruns are not properly addressed among the construction players. This paper explores the impacts of construction on sustainable construction and contributing causes which will help the practitioners to formulate ways in avoiding or reducing the waste. It also highlights the sustainable approach in managing the construction waste as practice.","PeriodicalId":444674,"journal":{"name":"2012 IEEE Colloquium on Humanities, Science and Engineering (CHUSER)","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132773939","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2012-12-01DOI: 10.1109/CHUSER.2012.6504426
Tan Wee Choon, A. AnasRahman, Tan Kia Yeong, Lim Eng Aik
This project is regarding conduct static hole error analysis on Venturi Tube using CFD approach in order to having better visualization of this phenomenon. Based on the dimensionless analysis, relevant parameters to static hole error are identified and the effect of ratio of pressure tap depth to pipe diameter range 0.4, 1.0, 1.5, 2.0, 2.5 and 3.0 and ratio of pressure tap diameter to pipe diameter range 0.02, 0.04, 0.06 and 0.08 were simulated in both laminar and turbulent flow regime. The results were compared with journal paper's results for validation with error of 1.86%. Besides that, results from static hole error analysis shows both hole diameter and depth of hole can influence the static pressure measurement.
{"title":"Static hole error analysis within laminar and turbulent regime using CFD approach","authors":"Tan Wee Choon, A. AnasRahman, Tan Kia Yeong, Lim Eng Aik","doi":"10.1109/CHUSER.2012.6504426","DOIUrl":"https://doi.org/10.1109/CHUSER.2012.6504426","url":null,"abstract":"This project is regarding conduct static hole error analysis on Venturi Tube using CFD approach in order to having better visualization of this phenomenon. Based on the dimensionless analysis, relevant parameters to static hole error are identified and the effect of ratio of pressure tap depth to pipe diameter range 0.4, 1.0, 1.5, 2.0, 2.5 and 3.0 and ratio of pressure tap diameter to pipe diameter range 0.02, 0.04, 0.06 and 0.08 were simulated in both laminar and turbulent flow regime. The results were compared with journal paper's results for validation with error of 1.86%. Besides that, results from static hole error analysis shows both hole diameter and depth of hole can influence the static pressure measurement.","PeriodicalId":444674,"journal":{"name":"2012 IEEE Colloquium on Humanities, Science and Engineering (CHUSER)","volume":"84 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"113958537","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2012-12-01DOI: 10.1109/CHUSER.2012.6504425
M. Tarawneh, S. Ahmad, K. Zarina
This paper investigated the mechanical properties of rubber-toughened epoxy resins reinforced with multi-walled carbon nanotubes (MWCNTs). Rubber-toughened epoxy resins were prepared using the mechanical stirring method and molded into samples with compression molding with different amount of MWCNTs (0.5wt%–3wt%). The bending modulus, bending strength and impact strength increased by almost 125%, 20% and 35% respectively, at 1%wt MWCNTs compared with rubber-toughened epoxy. A scanning electron micrograph (SEM) confirms the effect of good dispersion of MWCNTs and their interfacial bonding in the matrix.
{"title":"The effect of MWCNTs on the rubber-toughened epoxy nanocomposites","authors":"M. Tarawneh, S. Ahmad, K. Zarina","doi":"10.1109/CHUSER.2012.6504425","DOIUrl":"https://doi.org/10.1109/CHUSER.2012.6504425","url":null,"abstract":"This paper investigated the mechanical properties of rubber-toughened epoxy resins reinforced with multi-walled carbon nanotubes (MWCNTs). Rubber-toughened epoxy resins were prepared using the mechanical stirring method and molded into samples with compression molding with different amount of MWCNTs (0.5wt%–3wt%). The bending modulus, bending strength and impact strength increased by almost 125%, 20% and 35% respectively, at 1%wt MWCNTs compared with rubber-toughened epoxy. A scanning electron micrograph (SEM) confirms the effect of good dispersion of MWCNTs and their interfacial bonding in the matrix.","PeriodicalId":444674,"journal":{"name":"2012 IEEE Colloquium on Humanities, Science and Engineering (CHUSER)","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132405644","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2012-12-01DOI: 10.1109/CHUSER.2012.6504273
N. H. Abdullah, A. Shamsuddin, E. Wahab, N. A. Hamid
Technology has been recognized as one of strategic resources for sustaining competitiveness among firms regardless of their sizes. Challenges in globalizations and strategic alliances are some of the issues underpinning technology adoption among SMEs. However, existing models on technology adoption have not provided sufficient insights on factors that could influence the successful adoption of technology among SMEs in Malaysia. In particular, uniqueness of SMEs characteristics, especially in terms of pervasive influence of SMEs' owner-managers, has not been considered. Therefore, this study aims to identify significant factors that could have pervasive influence on technology adoption among SMEs in Malaysia by integrating internal and external factors together with the SME unique characteristics. A preliminary study was conducted to propose the SME technology adoption model to validate the influence of external factors, internal factors and SMEs' owner-manager characteristics. This study employed multiple case study strategy as its research design and interviews as primary data collection method. Collected data were analyzed using thematic analyses to identify recurring factors across cases. The findings showed that notwithstanding of the technologies adopted by the firms, internal factors and SME's owner-managers characteristics have significant influence on technology adoption among SMEs.
{"title":"Preliminary qualitative findings on technology adoption of Malaysian SMEs","authors":"N. H. Abdullah, A. Shamsuddin, E. Wahab, N. A. Hamid","doi":"10.1109/CHUSER.2012.6504273","DOIUrl":"https://doi.org/10.1109/CHUSER.2012.6504273","url":null,"abstract":"Technology has been recognized as one of strategic resources for sustaining competitiveness among firms regardless of their sizes. Challenges in globalizations and strategic alliances are some of the issues underpinning technology adoption among SMEs. However, existing models on technology adoption have not provided sufficient insights on factors that could influence the successful adoption of technology among SMEs in Malaysia. In particular, uniqueness of SMEs characteristics, especially in terms of pervasive influence of SMEs' owner-managers, has not been considered. Therefore, this study aims to identify significant factors that could have pervasive influence on technology adoption among SMEs in Malaysia by integrating internal and external factors together with the SME unique characteristics. A preliminary study was conducted to propose the SME technology adoption model to validate the influence of external factors, internal factors and SMEs' owner-manager characteristics. This study employed multiple case study strategy as its research design and interviews as primary data collection method. Collected data were analyzed using thematic analyses to identify recurring factors across cases. The findings showed that notwithstanding of the technologies adopted by the firms, internal factors and SME's owner-managers characteristics have significant influence on technology adoption among SMEs.","PeriodicalId":444674,"journal":{"name":"2012 IEEE Colloquium on Humanities, Science and Engineering (CHUSER)","volume":"101 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129322944","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2012-12-01DOI: 10.1109/CHUSER.2012.6504363
N. Ariffin, A. Hamdan, K. Omar, Norjansalika Janom
Knowledge Management (KM) implementation is mainly linked to soft issues such as organizational culture and people. Recently, most organizations are struggling to effectively use KM tools and techniques. Previous study shows that there is a relationship between KM and Customer Relationship Management (CRM). KM, in particular, has been defined as the process of capturing the collective expertise and intelligence in an organization and using them to foster innovation through continued organizational learning whereas obtaining customer-related knowledge is specified as the means to attain CRM objectives. Since a major part of that expertise and intelligence refers to customers, it is concluded that CRM is strongly related to KM and especially to customer knowledge management. CRM is a combination of people, processes and technology that seeks to understand a company's customers. CRM has evolved from advances in information technology and organizational changes in customer centric processes. Managing a successful CRM implementation requires an integrated and balanced approach to technology, processes and people. This paper discuss about the implementation of CRM in Research and Development Centers of Public Universities in Malaysia. The purpose of this study is to investigate the current scenario of CRM implementation Research and Development Centers of Public Universities in Malaysia and what are their challenges in its implementation. This study has conducted the structured interview session with top management of eight public universities. Besides, a questionnaire was distributed to the R & D staffs in those eight public universities. Statistical analysis was carried out on data collected from 40 completed questionnaires. Descriptive analysis and correlation test has been performed to investigate the hypotheses. This study indicates that organization CRM knowledge has a relationship with organizational issues such as human, culture, financial and technology issues. Suggestions as to what future research should indicate are also made.
{"title":"Customer Relationship Management (CRM) implementation: A soft issue in knowledge management scenario","authors":"N. Ariffin, A. Hamdan, K. Omar, Norjansalika Janom","doi":"10.1109/CHUSER.2012.6504363","DOIUrl":"https://doi.org/10.1109/CHUSER.2012.6504363","url":null,"abstract":"Knowledge Management (KM) implementation is mainly linked to soft issues such as organizational culture and people. Recently, most organizations are struggling to effectively use KM tools and techniques. Previous study shows that there is a relationship between KM and Customer Relationship Management (CRM). KM, in particular, has been defined as the process of capturing the collective expertise and intelligence in an organization and using them to foster innovation through continued organizational learning whereas obtaining customer-related knowledge is specified as the means to attain CRM objectives. Since a major part of that expertise and intelligence refers to customers, it is concluded that CRM is strongly related to KM and especially to customer knowledge management. CRM is a combination of people, processes and technology that seeks to understand a company's customers. CRM has evolved from advances in information technology and organizational changes in customer centric processes. Managing a successful CRM implementation requires an integrated and balanced approach to technology, processes and people. This paper discuss about the implementation of CRM in Research and Development Centers of Public Universities in Malaysia. The purpose of this study is to investigate the current scenario of CRM implementation Research and Development Centers of Public Universities in Malaysia and what are their challenges in its implementation. This study has conducted the structured interview session with top management of eight public universities. Besides, a questionnaire was distributed to the R & D staffs in those eight public universities. Statistical analysis was carried out on data collected from 40 completed questionnaires. Descriptive analysis and correlation test has been performed to investigate the hypotheses. This study indicates that organization CRM knowledge has a relationship with organizational issues such as human, culture, financial and technology issues. Suggestions as to what future research should indicate are also made.","PeriodicalId":444674,"journal":{"name":"2012 IEEE Colloquium on Humanities, Science and Engineering (CHUSER)","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116780563","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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